WHAT is Happening with Returns !!!!!
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- čas přidán 15. 01. 2024
- Join me on a typical day as a fulltime Ebay reseller, I show how I run my business and what items to pick up for great profit!!!
Check out my Ebay store at;
www.ebay.co.uk/str/thegentlem...
Please Comment for any question, happy to answer as best as I can.
Simon - Zábava
Soooo good to to see your friendly face as i try to get out of vacation mode! Thanks for working with me, Simon!! 🥰
Thank you Dana 🙏
Free returns definitely breeds more returns. It encourages purchases from fence sitters, time wasters, compulsive buyers, those who fancy a free hire of an expensive item and those under the impression that it's Ebay who foot the bill for a return. That £5 item then becomes an £11 item if you've paid two lots of postage on it which is depressing. When I had free returns my INAD rate went up rather than down. It's a common misconception that INAD will go down as if that option is there then they can choose it regardless of free returns or not. I'd also say free returns make selling cheap items less desirable as potentially write offs must be made.
Wise words and I agree, thanks for taking the time to watch hope you have a great week
Simon
Your work ethic is outstanding! cheers for the vid.
Thank you so much for the lovely words I do appreciate the support. Hope you have a great week, kind regards
Simon
Thank you Simon, another terrific video. A very pragmatic way to look at returns. "item not as described" , just a generic term used by ebay?. "seller pays return postage" is that something you chose to do yourself.
Hi, thanks for taking the time to watch and comment.
I do offer free returns on all my items, I easily cover the cost with the good will it creates and I sold 5000 items last year and I still have 100% positive feedback.
Hope you have a great week, Simon
Gotta keep on keeping on! Not surprised you skipped that St C's Hospice at the beginning there. Ridiculous prices!
Thanks again for the support, yes swerved that one. Hope you have a great week Simon
I used to live in Westerham! On Chartwell’s farm estate in fact, in a tied cottage.lovely place.
What a small world, it is a beautiful place.
Are you still in Kent.
Hope you have a great week
Simon
@@thegentlemanmarketeer I’m in East Sussex now. Also nice, near Ashdown Forest. Hope your week is going well too .
i like your resiliance with the charity shop sourcing all those 0 and you keep going
Thank you for watching and I appreciate the support. Some days a good some are bad but need to keep going.
Have a great day
Simon
Hi Simon. Have you ever picked up / heard of McGee Blazers. Made in Donegal Ireland. I saw a blazer today. It was priced up at £60. Inside the tags said 150th anniversary piece. Thank you 😊
Hi, thanks for watching and reaching out, I appreciate it so much.
I have to say I haven’t come across McGee before, it still blows me away how many brands I still need to look into.
Hope you have a great week
Simon
Brilliant content, I quite enjoyed it buddy, all the best
Thank you for the kind words, I do appreciate the support, I will try and keep the videos coming.
Have a great week
Simon
Another informative video showing the real grind. What do you do with the rejects?
Thank you so much for the kind words, I appreciate your support.
The rejected clothes I normally hold until I have a good amount then take them to cash for clothes, I get 50p per KG not much but all helps, hope you have a great week Simon
Evening..Just found your channel,very good and informative..I have recently started re selling and chose clothing to pursue..DO you wash all your clothing you get from the charity shops,even if they seem to be clean..I started washing all the clothes,but took so much time to eventually list..Now I only wash if I think they need to..
Also do you iron your clothing..Probably may seem obvious questions to ask..Many Thanks
Thank you so much for taking the time to watch my video it is very much appreciated.
I do wash as good amount of the clothes I get from the charity shop, it’s nice to freshen them up.there are a few I don’t bother with if they smell and look nice.
I never iron or stream as I stack them on top of each other to create a press.
It’s not perfect but good enough for photos.
Hope you have a great week, kind regards
Simon
Hope your well simon. I wondered if Whatnot might worth a look. No listing or paying postage. Postage is covered threw whatnot. Just have to pack and print label and do a show.
Thanks for the support, it does mean the world to me. I do agree I do like the idea of What Not, I have applied previously but got rejected because I was a men’s clothing seller, they wanted woman’s.
I will look into this again.
Hope you have a great week,
Simon
ii see there now doing mens fashion so things might have changed, hope have a great week to,
matt@@thegentlemanmarketeer
Morning Simon hope you are keeping well.
What time of the day do you think is best to send offers. ?
Hi, thanks for watching and taking the time to comment, I have to say I send offers out as soon as they come in. I hope that helps.
Simon
Can I ask a question about the T-Shirt and the band-name? Not really related, but I have been wondering about this for a while!
Banditø has a Scandinavian letter at the end, the Ø.
I resell in Norway and found a BILLABONG shirt in extremely nice quality, nice logodetails on buttons and obviously an expensive item, but the logo says BILLABØNG… do brands change logo on certain items or is it a high quality faked one? In your opinion? You have been doing this for some time, so you might know!? Thanks 👍
Hi, thank you very much for watching and the support I do appreciate it.
In regards to the Scandinavian O, I am afraid to say I have no idea. Not come across that before.
Hope you have a great week, Simon
My returns are sky high and I’ve moved into the ‘high’ bracket which is concerning. Never before in 7 years has this happened. I’ve massively increased my listings of late, and sales accordingly - so I’m wondering if that has an effect.
Hi thanks for watching and talking the time to comment, about a year ago I was on the naughty boy list for my returns, I was penalised with a couple of % on every transaction for a couple of months, it did hurt but it taught me the importance of good listings and being on top of customer service.
Hope you have a great week, Simon
@@thegentlemanmarketeer at the moment, most of it is not fitting returns. Not much I can do about that, so I’m hoping I don’t get penalised!
Morning, what bags do you use for storing stock? I'm looking to change to the same SKU system in the next month or two. Cheers
I think on another vid Simon mentioned 12 x 15 inch plastic bags and storage boxes he gets free from lidl.@barbaraporter2551
Thank you for taking the time to comment, I do appreciate the support. I do use clear poly bags which are 12X 15 and I get these from eBay, I also get the boxes from Lidl, hope you have a great day, Simon
What’s your opinion of vintage clothing bales ?
Hi thanks for taking the time to watch and comment, I have tried these in the past but didn’t have much luck, I much prefer to hand pick, ideally from charity shops or boot sales. Have you tried a bale? Have a great week, Simon
Returns = cost of doing business . good attitude to have
Thank you for the kind words I do appreciate it, I did have a big issue a year ago but I’m in a better position now, hope you have a great week, Simon
Thank you so much for taking the time to watch the video, sorry to hear you don’t like it, I appreciate its not for everyone. I try my best but clearly not to everyone’s liking.
Hope you have an awesome week. Simon
Another great video simon ❤ Can i ask, and im sorry if this is a stupid question....say you sold 20 items and it came to £300, £200 of which was actual profit.....but you then withdrew the £300 to your personal bank and withdrew it sll from the cashpoint. Then visited a load of charity shops and bought 40 more things with the £300 and went home and listed them all for sale.....am i right in assuming that even though you 'had' made the initial profit, and lots of those profits in their own right would end up being taxable if all banked, but you reinvested it all in more stock instead, then the stock isnt taxable? Its only taxable when it is sold and the money is kept as profit so to speak? I hope that makes sense. Thanks simon, keep up the good work 👏
I’m not trying to answer for Simon, but as I understand it, all your expenditure (including new stock, fees, postage etc) in a given period is deducted from your actual income in the same period, and you are only taxed on the amount left. So, if you spent more in stock in a tax year than you made in profit, you wouldn’t owe any tax for that period. You only pay tax on your overall profit.
Thank you for watching and taking the time to comment with a great question.
Firstly I would 100% recommend speaking to a professional accountant who will advise on your legal standpoint.
I do believe you only pay for you profit at the end of the year, if you have paid more for stock than you made in profit. You won’t pay any tax.
Hope that helps and have a great day
Simon
Spot on advise, thank you for the help🙏 appreciate your time, have a great week , Simon
Thank you very much for your advice. I'm meeting with an accountant soon to clarify a load of stuff, as I'm quite new to all of this. I've definitely caught the reselling bug. Good luck to everyone x
Hi Simon have you ever thought about doing free postage? If so is there a reason you prefer paid postage? Thanks
Thank you so much for watching and taking the time to comment.
I have tried free postage in the past and I do believe it brings in more sales, however the margins are so tight in the clothing category I wanted to make sure I’m competitive with free returns.
I don’t think it makes too much difference on the volume of sales hence I choose paid postage
Hope you have a great day
Simon
@@thegentlemanmarketeeryou would just lump the postage into the price anyway. A £24 'free post' item would just be a £20 + £4 postage item as free post is just fugazi.
Hi where was the second town you visited ?
Hi thanks for taking the time to watch, I appreciate your support.
The second town I went to was Oxted in Surrey. Do you recognise the area?
Hope you have a great week, Simon
People are generally skinned nowadays. Unwanted Christmas gifts, or people just realise that they can't afford it, so they return it, to get the money back. Unfortunatelly, some of them will open false INAD to get free return. I always report them, and so far in 100% of cases ebay has sided me, refunded the cost of return postage, and defect removed.
I sell cheap stuff, and generally people are not bothered to send it back, but lately they do it more often. I went up from 2.3% return ratio, to 3.5%. Like you've said, take the emotions out of it, and move on.
Hi Pete, thank you so much for taking the time to watch and comment, you are 100% spot on, people are definitely struggling at the moment and I do get returns, I also report all false INADS,
Hope you have a great week of sales, kind regards
Simon
Simon... 3,488 unread messages - wtf?
Thanks for watching and spotting the messages LOL, I do reply to all questions but these are all my listings and messages from eBay.
Hope you have a great week
Simon
Charity shops are starting to do there own research it’s going to get harder and harder for resellers in the future
Been the case for a long time nothing stays the same, specialise and you will know more than most people in charity shops who won't have the time or inclination you do
You can now find most charity shops have eBay stores now. It is getting harder but you can still find items with ok margins
Thanks for the support, hope you are enjoying the concert, I do agree I think it will get harder but if you specialise you will always be better than the competition. Hope you have a great week, Simon
do you refund the postage fee? cheers
Hi, thanks field watching and the comment, yes I do offer 60 days free returns and I pay for them.
I find it gives my customers the best buyer experience and I keep my 100% feedback.
Hope that helps
Kind regards
Simon
@@thegentlemanmarketeer Thanks Simon, i'm the same i have 50k feedback 100% but we still take on the costs i guess
One of the problems I see here is that there are SO many clothing resellers now on ebay the market is swamped. Charity shops know this and channels like yours are great for info , BUT basically your giving away your trade secrets for clicks and a few quid fro youtbe and the market is flooded and the bubble might burst, Hope am wrong !. I don't do Reselling of clothes thankfully but wish you luck this year
My local Biggest Charity shop switched me onto this channel, errr so yes clever clogs , YES THEY DO@FromWritertoReseller
In fact on the bacl of channles like this my local charity shop has set up an ebay store. go figure@FromWritertoReseller
Thank you for watching, I appreciate your comment , I understand your opinion, I do work in a charity shop as well and I have to say 90% of volunteers have no clue about pricing items.
I think they see a brand and think it’s worth fortune.
I’m still happy to show how I run my business, with the cost of living crisis it’s important to help others not to be selfish.
We are all free to run our own business as we see fit.
Simon