For the price you paid for this item I would definitely send it back to Hermes for a replacement towel as the various snags on this towel is unacceptable.
Omg, how could be? That is so crazy , they can sent this to customers. Totally agree with you. Thank you so much for sharing. I will pay attention in the future ❤️
Oh wow!! Maybe in the US they use these kind of 'cheap' boxes. I have ordered quite a few times online (EU/ASIA, small/big items) but I NEVER came across a such a strange box......in regards to the towel: I would definitely send it back!!
Thanks for your sharing. I got a cracked orange box for Hermes. Actually, you can contact to them to give you a new one but not exactly the same box. Cus every product was shipped from Paris with a box. Or you can ship the original box to them then they can send another one to you. Compared to the LV packaging, Hermes is very tedious and low quality. From LV, I got perfumes and a book.
First of all, love the towel!! Awesome purchase, but so sorry it arrived like that, quality control should have spotted that easily! And lol the comment hubby made made me giggle! But we like what we like! I hope the replacement is perfect! 🤎🤎
Omg that’s disgraceful! That is seriously a joke. I’m so sorry about your experience babe 💕 on a more positive note, I’ve learnt a lot from your video since I’ve never ordered from Hermes before! Thank you for sharing 😘❤️
Can’t believe they sent out a product that is clearly defective! The color is beautiful though. I just got a dress from the boutique and it came in the same collapsible box you received. And in the past, small baby items also came in the same box.
IKR? this should be marked as a family sale item 😂 I’m not sure if this collapsible box is an online order thing. Going to boutique today to rebuy it 😒
"as a paying customer i wouldn't want this kind of consistency" 😂 this is hilarious and describes my feelings about this buying experience of yours the most...
So I am glad I watched this as I bought a navy blue wash cloth and had towel online. The wash cloth was fine but the hand towel had a brown stain on it (will be returning and either buying something else of asking for a full refund)😳
Hello, dear. Oh no, it should not happen to Hermes.🤨 This is definitely not acceptable. These details make the whole impression about the luxury brand and customer service. Thanks for the share.❤️
Yikes. Hopefully it is an isolated incident. For the price we pay for a product, it should be perfect. As for the orange box, I have ordered online in 3 occasions-a bag, a belt and a pairing of earrings but they all came in proper hard orange boxes.
Do you know if when ordering online they always hide the orange box inside another inconspicuous box? I wouldn’t want them to ship me just the orange box, it would get stolen where i live.
WOW- Send it back quickly, that is totally unacceptable! $200 for a cotton towel and it has many noticeable flaws, someone is asleep at Hermes to let that happen, for shame! TFS!
Hello, do you know if it’s hard to return stuff if you bought it online? I have recently bought something online and want to return it and it says you can get a prepaid return label online but I can’t seem to locate it under orders?
who justifies buying a used overpriced towel by saying it's made out of 100% cotton. Cotton is dirt cheap (unfortunately) and all towels are made from cotton
That's probably why I got the next one from the boutique so I can take a look before I take it home... Do you want to use PayPal or just venom me the $10? 😏
For the price you paid for this item I would definitely send it back to Hermes for a replacement towel as the various snags on this towel is unacceptable.
Omg that is so disappointing babe! So sorry that you faced that experience! Thank you for sharing! Unacceptable from A brand like Hermes 🧡
Thank you for watching & sharing my beautiful 😘😘
Omg, how could be? That is so crazy , they can sent this to customers. Totally agree with you. Thank you so much for sharing. I will pay attention in the future ❤️
Thank you for agreeeing with me, my shopping Queen friend. They need to discount this piece and sell it under family sale 😂
Oh wow!! Maybe in the US they use these kind of 'cheap' boxes. I have ordered quite a few times online (EU/ASIA, small/big items) but I NEVER came across a such a strange box......in regards to the towel: I would definitely send it back!!
Thanks for your sharing. I got a cracked orange box for Hermes. Actually, you can contact to them to give you a new one but not exactly the same box. Cus every product was shipped from Paris with a box. Or you can ship the original box to them then they can send another one to you. Compared to the LV packaging, Hermes is very tedious and low quality. From LV, I got perfumes and a book.
First of all, love the towel!! Awesome purchase, but so sorry it arrived like that, quality control should have spotted that easily! And lol the comment hubby made made me giggle! But we like what we like! I hope the replacement is perfect! 🤎🤎
Omg that’s disgraceful! That is seriously a joke. I’m so sorry about your experience babe 💕 on a more positive note, I’ve learnt a lot from your video since I’ve never ordered from Hermes before! Thank you for sharing 😘❤️
You’re the angel voice that I look forward to hearing everytime🍬🍭🍭🍭 I returned this one and ordered new ones from the boutique🙈
Can’t believe they sent out a product that is clearly defective! The color is beautiful though. I just got a dress from the boutique and it came in the same collapsible box you received. And in the past, small baby items also came in the same box.
IKR? this should be marked as a family sale item 😂 I’m not sure if this collapsible box is an online order thing. Going to boutique today to rebuy it 😒
@@MyFirstLuxury good luck!
"as a paying customer i wouldn't want this kind of consistency" 😂 this is hilarious and describes my feelings about this buying experience of yours the most...
saying it like how it is, is for forte 😆
@@MyFirstLuxury always! yours and mine willing to always fight for honesty, justice and truth is cracking me up))) LOVE you, twin 🤍
So I am glad I watched this as I bought a navy blue wash cloth and had towel online. The wash cloth was fine but the hand towel had a brown stain on it (will be returning and either buying something else of asking for a full refund)😳
Hello, dear. Oh no, it should not happen to Hermes.🤨 This is definitely not acceptable. These details make the whole impression about the luxury brand and customer service. Thanks for the share.❤️
You said it absolutely right 💗 that’s my point too
Yikes. Hopefully it is an isolated incident. For the price we pay for a product, it should be perfect. As for the orange box, I have ordered online in 3 occasions-a bag, a belt and a pairing of earrings but they all came in proper hard orange boxes.
Glad to hear they came in proper boxes! I think for bigger items, they have storage friendly boxes in mind 😔
I ordered online Hermes body lotion as a Mother’s Day gift and it arrived in that shitty white box. Not happy.
Oh no, send it back and ask for a better one
Can you please make a video about best timing for restock? I tried so many times and im always late
I’m very interested to see what you are about it show me! 💕
Do you know if when ordering online they always hide the orange box inside another inconspicuous box? I wouldn’t want them to ship me just the orange box, it would get stolen where i live.
Oh yes, the outside packging is ever low-key, as all online order arrives in a generic white box and signature required when they deliver.
WOW- Send it back quickly, that is totally unacceptable! $200 for a cotton towel and it has many noticeable flaws, someone is asleep at Hermes to let that happen, for shame! TFS!
🤟🤟🤟 this is a rock star comment. I shall process the return immediately ☺️ thank you for watching dear Malka😘
I have bought a sweater for more than US$1000 and SA told me it didn’t come with a box. When I requested for one, I was given this flimsy folded kind😑
I am sorry about your experience 😩
What a disappointing online experience! Did not expect that from Hermes at all given their reputation. Please send it back!
YES! I did & bought new ones from the store. Perhaps the person who sent the defective one didn't double check. No more online orders for meee
@@MyFirstLuxury Hope they gave you a nicer box hun :P
Thank you so much for sharing your experience
Appreciate you for watching 💋
Maybe its a fake website? :( thats so sad
Hello, do you know if it’s hard to return stuff if you bought it online? I have recently bought something online and want to return it and it says you can get a prepaid return label online but I can’t seem to locate it under orders?
Yes you can 😃
I am sorry love you got such a defect item :(
I mean seriously! How could they send such a thing, no quality control and such.
You said exactly what I was thinking😩
Love all your Videos👍🏻 Thank you for sharing
Thank you so much, this means a lot 😘
What the heck are all these pulls on your brand new towel? Girl no! 🤦🏻♀️
I was disgusted with this white box. Almost the most expensive brand sending the items usinh the cheapest quality white boxes...
who justifies buying a used overpriced towel by saying it's made out of 100% cotton. Cotton is dirt cheap (unfortunately) and all towels are made from cotton
branding is what people buy when they buy luxury. I’m sure people are aware materials are cheap.
So disappointing. TFS❤
same☹️
That is absolutely shocking
🙁 isn’t it
Very disappointing! 🤨
Oh wow! Very disappointing.
indeed 😔
$10 she used it and caused those flaws and then tried to returned it and was rejected 😂😂😂
That's probably why I got the next one from the boutique so I can take a look before I take it home... Do you want to use PayPal or just venom me the $10? 😏