What is Omnichannel in Dynamics 365 Customer Service?

This video contains basic introduction on Omnichannel capability for Dynamics 365 Customer service app.
Omnichannel for Customer Service offers a suite of capabilities that extends the power of Dynamics 365 Customer Service Enterprise. It enables organizations to instantly connect across digital messaging channels.
Dynamics 365 Customer service omnichannel capability allows customer s to reach using Digital channels (Google, Facebook, Apple, WeChat, Whats App, LINE etc). It allows organization to provide personalised service to customers on channels of their choice.
An additional license is required to access Omnichannel for Customer Service.
Girish Uppal provides a quick introduction to Microsoft Dynamics 365 Customer Service Omnichannel apps.
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