A women died in france because a dispache worker for emergency though she was faking it and laught at her when she said she's dying ... she faces criminal charges now.
Her response is not realistic, which makes it cringe. Usually these people when confronted won’t respond. Instead they would claim to be mentally ill or from a minority group that is be discriminated against, likely both.
@thorlordofthunder2677 No her response is unreasonable not unrealistic, there are actual people who've been 911 dispatchers and hung up on people who were dying or in need of help, a boy called 911 and was slowly being crushed and suffocated by a car seat, the 911 dispatcher thought it was a joke and hung up. The boy died a terrible and painful death because of that neglect, and remeber for every 1 reported instance there's 10 unreported instances if this.
A great deal of REPRESSED white female rage there........c'mon granny.....Time for you to meet Matilda, your bunk mate for the next 37yrs....she can introduce you to the showers, EVERYTHING will "feel normal" to you when after you two are done.....
Even better, she told the opening scene guy to speak louder THEN hung up on him for shouting and speaking ...mandarin or Cantonese I'd assume EDIT it's Vietnamese. It's from season 2 of 911 - Awful People is the name of the episode
@@ChristmasCarolyn F**k that KPI. You will be surprised they ( a service center that I once worked for temporarily during COVID) value that KPI more than anything. To them, maintaining the KPI is the most important . No need for an explanation they can read themselves, no need customer service, no need for any empathy towards customers in need of help. Just get your JOB DONE IN 5 - 7 MINUTES PER KPI. You failed the KPI, the supervisor is going to screw you hard.
Maybe they thought she was experienced caller? In my job we had about 45 minutes to do one repair, but some repairs lasted 2 hours, some 1 minute. So you know... you can pretend that easy one lasted this 45 minutes, but when you got 2 hours one, you got screwed.
@gunnarjames4248, you are wrong about that. This is Hollywood bullshit. However, the dispatcher's sole purpose is to get the address, nature of the emergency, and Name, then dispatch the proper service needed. This is to allow for fast response to the scene. Certain times the dispatcher will stay on the line but not likelygivenhow under staffed they are.
"Awful people who expect you to do something for them." Yeah lady, that was your job. Not awful people, traumatised people, hurt and injured people, people in shock.
That reasoning is top notch! To the point that only she understands it. You can tell when someone doesn’t get people and things……..much less, things of substance. She goes to work every day……and is she working ( as in playing a productive role in the position that she was hired for?!?). No…….Instead she goes to work to do the opposite of what she’s being paid to do.
Emergeny line operators have a tought job, it's not for the cold hearted but it's definitely not for the suoer soft hearted. She's not a unique case, but it's definitely frustrating when people like her fictional or not get to be in that position...luckly they aren't in it for long.
sadly a lot of times the 911 is the last soul they get to encounter I feel bad for the people on the other side who find out the person didn't care. I have a lot of customers from other countries but I always treat them the same as people who speak English and try to help I have worked with managers who would hang up on the phone or tell them to leave just because they didn't understand them T_T
I went to government clinic nearby in unstable condition, shaking and can't properly think well. not giving full info for the staff nurse, and went to doc room, but then, they ask me for a test, then the staff yelling at when i go outside room, telling me a liar Infront everyone, I can't even properly talk since in pain and shaking. Very bad experience
Right. Most of these people are having one of the worst days of their lives. I expect them to be a little upset. Similarly I wouldn’t be surprised if some 911 operators get a little upset themselves. Every single call is an emergency of some sort. Doesn’t excuse hanging up on people.
A person on a bike is always going to be faster than a person who isn't on a bike. ...unless the person not on a bike just so happens to literally be the fastest human who ever lived.
@@matthewwriter9539or can run faster than 25 miles an hour. I think I tracked my time once. Fastest I ever ran was 18..for like 3 seconds haha then I almost fell over
Calls under 45 seconds are wrong... but so are too long calls. I called the police because my neighbour was telling me death threats; my old parennts stepped in to protect me and, meanwhile I was returned inside yo call the police, she was arguing with my parents and threathening to burn my house. I told the emergency service all the important informations: my name, the adress, how many people were involved, what EXACTLY was going on I have first aid diploma, so I know what to say when calling for an emergency). But the operator made me repeat everything 3 times (I have no accent, I'm used to speak clearly, the call was clear) and asked my irrelevant questions. So I got upset and asked to send someone before my neighbour would hurt someone. The operator: "you don't know what I'm doing! And don't yell at me!" (I barely made my voice louder, I was just desperate fof help), then proceeded to make me repeat again ans asked other irrelevant questions. She finally sent the police. When they arrived, the neighbour was gone, but they went to her home to calm her down and explained I had to go to the police office to record what happened. The police officer told me nicely she was relieved to have finally a very well artilculated plaintiff, who tells facts etc. She made me feel better, because the emergency operator almost made me believe I couldn't talk correctly (ps: all this hapoened in my first language, not in english, wich I don't master).
Does anyone remember her from "Desperate Housewives"? She is always the cruel insane woman who cares about no one but herself. She was also in the first season of American horror story as the one who sold the harmons "Murder House".
@angelabogaard1102 if you do a quick Google search you'd see. Glorida from the show 911 is Christine estabrook from desperate Housewives and American horror story.
Unfortunately, this is based on a true story. She hung up on an eight year old girl, and she was left with her mother's dead body for hours. The woman's in jail.
@barophobia3013 I'm sure there is, but I couldn't find the specific case I was looking for. There are also cases against one in Sydney, Australia and Houston, TX where dispatchers got in trouble for their actions on calls. The original case I mentioned is one I had originally seen on a true crime channel I watch. However, it was some time ago and I don't remember enough details to find it.
I have another story and I hope it's adapted. Adrianne Ledesma was a 16 year old girl who discovered her father unconscious body due to a seizure after having had brain surgery. She called 911, but no answer. She tries again finally gets through, her panic increasing. Male cop doing 911 as a side hustle answers. She was trying to answer him and asking for help but in her frustration she said a swear. The cop berated her and then hung up on her during the emergency stating he wasn't going to call the ambulance. He didn't try to calm her down and instead escalated the panic and frustration. Though he did transfer the call and a police car was sent to her home (presumingly to arrest or just investigate her) Girl later goes to the local police station as it's the nearest place to get responder and also to file a complaint about this while her father is left under the care of her much younger brother. Turns out the police station she went to was the police station of that cop responder, who immediately arrested her for disorderly conduct. This caused her to be in jail and her much younger smaller brother had to be the one looking over their helpless father. Public outcry was pretty high and the cop was suspended for two weeks. Though I hope he never got put behind call center phone again.
These people exist. How about the 911 operator who took the call from the paper route lady. She asked the operator to pray with her as she was drowning in her van. That operator was awful.
@@LittleBitofHopeToo2518 well the lady was stuck in her car waiting to drown and crying, and the operator was basically calling her a little bitch for crying
yup i had to call an ambulance when i was having a OD and the operator had the this super nasty feed up tone with me. it also took ambulance 20minutes to arrive and it was from the next city over. my heart still feels funny to this day.
I’m an atheist, but you better believe if someone terrified, seriously injured, or at risk of dying asked me to pray with them you’d better believe I’m doing it. Studies have shown repeatedly that odds of survival increase when people know they are being prayed for, and even if they do die, I’m not going to be the one to deprive them of that last comfort.
I believe it. What some people don't get is that there are times when you are supposed to be angry. At the same time, there are people spazzing out over nothing. It's terrible either way. I can't fault someone that reacts like that, but if you're being paid to be there, you better take that abuse.
I had one hang up on me for asking police to be at my mothers residency invase my brother decided to lash out at my mom for turning the AC on in the home she paid for with the electicity she is ALSO paying for. I did this because he already attacked me for trying to turn the AC on for my mom. It was really important to get the AC on that day because of a health issue she still has today. Dispatch hung up on me and told me "Not my problem".
Yeah what does she expect to happen with 9-1-1 calls “Yeah my leg is tore in half by a car but I’m speaking in a normal tone so it won’t ruin your job even when my life is in peril”
Lucky you, now you know you’re easily triggered even by this ridiculous BS. In real life she’d be fired after first response. Thank you for your comment, as it made me realize how similar my reaction is. I have to stop consuming this trash. Stay healthy!
I have the utmost respect for the fantastic people that work in the emergency call center where I work. In fact, I respect everyone that works in emergency services. Thank you to all the first responders and the dispatchers.
A generational issue too, too many elders refuse to get out of the mindset that it is not the days of old. That everyone has to hide their emotions and they can pick and choose who to help. I am sure she had a job that became obsolete and gave her qualifications to be a dispatcher. A lot of call center jobs have that yelling and cursing as an automatic hang up. But when you are in dispatch you can't do that.
I'm a cop... we've heard some outrageous calls before. I doubt 911 dispatchers would ever do this. At a minimum, if they can't understand someone they do a geotrace and find the location and send a cop. Ladies like this wouldn't last a shift
How traumatizing it must be to the people who called 911 expecting help, just to get told off by her and get hung up on. I would be terrified to ever call them again
I've had over 10 years of call center experience from Tier 1 to Team Manager. I've literally lost track of the times people have yelled at me and expected me to help them. You need a thick skin to be a CCR. I have no words for this person other then her supervisors should have stopped her LONG before that point.
@@maltesefalcon85 even if QA is only doing a once a month eval with her manager doing a once a week eval, she should have autofailed, which should have triggered a 1-1. But as you said, her stats should have been the first alarm. Reviewing her metrics (which her manager should do at least once a day), the instant she hung up on her first caller, I would have audited that call. After listening to the call (likely around 45 seconds), I would have done up the whole evaluation form, including the Autofail, making her score a 0. Then a quick call to have her removed from the queue(s) she was placed in, followed by a lovely 1-1 meeting in a office (closed door). The fact she got away with doing that as long as she did speaks more about the call center then her. The only good news is, I can't think of any call center I've worked at that was THAT bad.
@@EyeLean5280I'm just scrolling by and saw your comment. Do you realize that most TV and movies are based off of real life events in some way? and the people you are being obnoxious to - they are real people who are sharing their real life experience? You are missing the best part. The real experience is right here.
"People who yell and scream and cry, and expect you to do something" Said the person yelling and screaming and crying, and expecting you to do something
@@collinwiniarski4703??? Dang I didn’t know mentally stable people never related to and never even thought passingly about anything fictional, in any way! Wow! Not even about any character representative of real life people that actually exist! Nor as a result of the characters representing core themes and thematics found in everyday life! Mentally stable people must have a lot of peace not having to think about anything at all!
@@collinwiniarski4703 That logic also applies in reverse, that no actor can make a character likeable. There's a difference between "hating" a fictional character (or what they represent) and hating (and treating) them like a real person. If you can't understand the difference then it sounds like we've figured out who isn't mentally stable here.
I took a journalism class in college. When we talked about ethics our teacher had us listen to back to back 911 calls where the dispatcher cost someone their life. It was horrible.
Debra Stevens drowned while on call with 911 while the responder made fun of her. Debra's 911 call is available on CZcams. The dispatcher didn't get any repercussions. If you listen to it be prepared to be outraged.
@@millennialdisposition ok that's a D move on a whole other level I knew there was some basis in truth because it has to come from somewhere, but that's messed up. Art imitates life I guess... O_O
For real you’d be surprised how easy it is to be like that lady given the right toxic environment she literally thinks she’s making tough choices to “take the most calls” and be some hot shot
This happened here in Cincinnati. A kid called saying the seat in his van collapsed on him and he was trapped. She decided it was a prank call and hung up. He died in his high school parking lot.
I definitely recall that incident. Thinking it was either a Chrysler or a Honda minivan that had stow away seating in the back. Tragic incident to say the least…
First call only had details that he was stuck in a van in a school parking lot. Officers couldn't find the vehicle, and he didn't answer the 2 times they called back. Second call had the vehicle description, but the dispatcher couldn't hear him and didn't relay anything to officers. Was also the call where he said to tell his mom that he loves her. Father found him 5 hours later using his phone/watch to track location. I'm surprised at how little time the officers spent searching (11 minutes). At some point, shouldn't they have gone into the school to get more people to help search?
@@user-xz7yw5np3cwhen you clean up leaves on street you expect to be effective. You want that to be cheap. When you clean up nuclear waste you want it to be 100% and that’s neither effective nor efficient. You don’t care if it is cheap or expensive. You want to to be cleaned. Got it?❤❤❤
Yeah they might need to go back to the calls that were 45 seconds or less to see if they can get some info to close some of the cold cases they have now...
I live in Dallas and I tried out for a 911 dispatchers job, but I didn't get it. One of the people who did get the job messed up by not giving the police all of the necessary information and a woman got murdered by her ex-boyfriend. I know that the 911 operator is supposed to get the person the right help so that people may be saved.
PROVERBS 3:27 “Do not withhold good from those to whom it is due, when it is in your power to act.” MATTHEW 5:42 “Give to the one who asks you, and do not turn away from the one who wants to borrow from you.” HEBREWS 13:16 “And do not forget to do good and to share with others, for with such sacrifices God is pleased.” JOHN 15:12-13 “My command is this: Love each other as I have loved you. Greater love has no one than this: to lay down one’s life for one’s friends.” ROMANS 12:13 “Share with the Lord’s people who are in need. Practice hospitality.” PHILIPPIANS 2:3-4 “Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves, not looking to your own interests but each of you to the interests of the others.” MATTHEW 25:44-45 “They also will answer, ‘Lord, when did we see you hungry or thirsty or a stranger or needing clothes or sick or in prison, and did not help you?’ He will reply, ‘Truly I tell you, whatever you did not do for one of the least of these, you did not do for me.’” JAMES 2:14-17 “What good is it, my brothers and sisters, if someone claims to have faith but has no deeds? Can such faith save them? Suppose a brother or a sister is without clothes and daily food. If one of you says to them, ‘Go in peace; keep warm and well fed,’ but does nothing about their physical needs, what good is it? In the same way, faith by itself, if it is not accompanied by action, is dead.” PROVERBS 11:25 “A generous person will prosper; whoever refreshes others will be refreshed.”
I have some experience with IVR and usually when I build them, the agent don't have have an option to hang-up a call, all they can do is request the user to hang-up, so I'm already avoiding this scenario in my flow as a developer without knowing this kind of agents are existing 😢😢
I’m so glad I didn’t get this woman when my family called 911 because I was having a heart attack. Family was visiting (I live alone) and they didn’t know my address and the 911 dispatcher didn’t hang up on them. Thanks to the 911 woman on the phone, I am here today.
I worked in a call center for a bank during the initial Covid pandemic. Granted no one was dying during my calls, but their livelihoods were. People were in tears, telling me how they lost their jobs, their homes, everything! I had calls every other day where the customer was telling me they no longer wanted to be alive because everything they ever had was lost. And my call center had two strict policies. 2 minute calls, and a no hang-up policy. I was expected to resolve every call in 2 minutes, and if I ever hung up on a single person, even if they were threatening my life (which happened as I was also forced to provided my full name and office location), I would be terminated instantly. We need way more people to work in call centers, rather than pushing CPH. But who would ever want to work in those conditions? This is how you get people like this show portrays. I made a call to 911 years ago when I saw a driver suddenly slam on the gas during a red light. They spun out in the median and came back driving against traffic at roughly 70 - 80 mph. The operator said to me "and what do you want me to do about it?". I was stunned. I said, I want you to send officers? I want you to check on this person going southbound down these specific streets at extreme speeds? What do you mean what do I want you to do about it? Your job! Honestly, I thought the person might be having a medical emergency. My concern was for both the driver and everyone else on the road. 911 hung up on me. Maybe it's for the best. I wouldn't want the police to come and shoot someone who was just going though something terrible at the moment. I was actually considering applying for my city's dispatcher service, but as your comment suggests, I would probably be written up all the time for actually caring. My calls would certainly take longer than 45 seconds in order to save lives.
Wait- how long has she been doing this shit? How many calls did she already ditch? If this has been going on for a longer time than that would mean everyone who got ditched died or could not tell the police for some reason.
@@tpilot_error404there was a case i remmember where guy got stabbed and while on phone with 911 he was beig a little loud and hostile and the dispatcher ended up hanging up on him
I’m so glad that that’s something people can go to jail for, it definitely shouldn’t ever take someone dying as a result of a dispatcher’s negligence but I feel like that’s probably how people like that are often discovered I hope I’m wrong though, regardless it’s just so cruel to be so jaded that you don’t see people as people anymore, I know 911 probably gets a lot of really dumb people calling in for really dumb things but it’s so important to remember why you’re there and that people aren’t always going to be able to speak clearly or even kindly and that you need to be patient because the person on the other end of the phone is probably going through something awful that they’ve never thought they would have to deal with
Ma’am…they’re yelling screaming and crying because they’re panicking, dying, or in a terrifying situation. If you don’t like that, work as a front desk secretary at a dental office.
I don't think she'll do good there either. Sometimes people's teeth hurt and they cry. Maybe she should retire and grow vegetables. Plants don't talk back.
A single purposeful disconnect like that should be ten years. Sadly the real monster this is based off of admitted she did it, laughed at the dead persons family in court, then became a full on cop.
@@goldenking2046and we wonder why it's hard filling positions now. Few cops giving the entire occupation a bad name and it's not fair to put that label on a few.
@douglasdyer366 it's no longer a "few" cops but thr majority of them. The real cops quit the force when the defund movement hit. Lose qualified immunity.
911 operators need to have psych evaluations twice a year and more consecutive days off. Professional enrichment courses 4-6 times a year. Otherwise this is exactly what you get. People who just don't care about the person on the other line.
@@ludovicschneider6190I’ve even found that people who know they have empathy issues tend to overcompensate. Because they know there is a standard they are not meeting, so they are overly nice and empathetic to others outwardly. You can absolutely not care on the inside but know what to do to keep your job, this lady is worse than not caring. She wanted to hurt people because she “got hurt” when she was yelled at. She was out for revenge on random people who never actually hurt her
@@mydragonhoardisyarn1839 As an autistic man I can confirm this. My first assumption when someone is really upset with me is that I said something wrong without realising it or was ignoring them so I sort of just compulsively apologise and spend the next couple of days being extra attentive. But also that type of low empathy is different, I care, I just have trouble reading people.
@@ludovicschneider6190999 call handler for an ambulance service in the UK here. We have 3 of our calls audited per month, and an experienced auditor sits by us to listen to a call live 4 times a month. Of course things like these could slip through the cracks, but if someone was persistently like this it would get picked up on quite quickly.
"They want to put me in jail because of what you said." No, they want to put you in jail because of what you did. If you hadn't done something wrong, there would have been nothing to report.
People like that are ruining the society At first I just thought she was racist but she was just having a bad day Can you imagine Doing something for the people is in the job description
@@MrOneAndOnlyAce "oh a guy threatens to kill your family? sure i believe that, totally sending the police your way..." 30 mins later the dude stabbed someone to death in the gas station... and THEN police they show up to ask US about him god, no wonder no one bothers calling the police first anymore
You spelled "public servant" wrong. They see their job as a free paycheck and any one that expects them to do their job ethically wants something unreasonable in their mind.
truth, as someone who worked in tandem with cops and their dispatchers, the amount of times I called them to report an active crime scene, and they responded "this is not of interest to us right now" was insane. This is so much more realistic.
I wonder if this was based on 911 operator that told told lady she wouldn't drown & got after her for driving into water & even laughed at her telling her to stop being dramatic. The caller didn't know how to swim & was really scared. She passed away before they reached her.
Crazy because something similar happened in real life a lady was a 911 dispatcher and she kept hanging up on people because she was having a bad day and didn't feel like talking i wouldn't be surprised if this was inspired by that incident
I think that was Creshenda Williams, who, I kid you not, "told investigators she often hung up because she did not want to talk to anyone at those times". Like, lady, that was your damm job!
Tho this lady hated hearing people if i recall from the episode, she once heard a end call and could not deal with the pain anymore, however later on i believe she gets in a crash, fearful, she is on 911, not wanting the operator to hang up, that is how she learns, her words mean everything, it's better to be there even if they don't make it in order to keep them going as far as you can with hope, as leaving them alone and scared..is the worst thing you can do, so she mellows out and becomes a better person after she learns this lesson the hard way.
@@ultim8benchwarmingchamp59so there's a statement from show runners about how that was the only case in existence that they based this plot on? Basing the implication you're too cowardly to actually state on an assumption would just be idiotic, after all.
Had a chest infection in 2020 during Covid and was struggling to breathe. Dialled 911 and was told by the lady 'sorry, you're not a priority there's nothing I can do" I couldn't believe it - I cried so much.... I am thankful to God that I could afford private healthcare . This happens in real life sadly - It's truly sad how bad some people treat others :(
@@wrath4452 It's not an excuse. It's a valid criticism. Our profit-driven healthcare system is indefensible. I'd be a bit more upset about a system that causes my fellow citizens to suffer than about someone making a derogatory comment toward said system.
I once called 911 when a friend of mine started having a seizure on my floor. The woman on the phone gently talked me through the process and reminded me to stay calm until the ambulance pulled up on my driveway. I can NEVER imagine being hung up by 911.
This has happened. im glad they did an episode on this to make people aware and hopefully train and be more aware of those they hire. Sad how often this has been happening. 😢
911 operator that answered the Kid Rock call refused to send medical assistance until *she* felt the situation was explained to her satisfaction. Infuriating call to hear.
I remember this episode. It was horrible hearing the other calls she hung up on. Those people seriously needed medical attention and it was truly heart breaking.
I worked at a call centre for 7 years, yes, it's a thankless job, I've dealt with more assholes and ungrateful bastards than I care to count, but I also had genuine people that needed help with things that they couldn't do themselves and likely would have badly impacted them. We don't deserve the abuse hurled at us, but people don't deserve to be abandoned because someone can't be bothered.
A women died in france because a dispache worker for emergency though she was faking it and laught at her when she said she's dying ... she faces criminal charges now.
GOOD!!!
@@AdrianBoykin 💀 yo chill
I think they meant good that their facing charges
@@Wakigeme Right? It's only negligent homicide, who cares? 😐 Wtf bro 💀
@@AdrianBoykinwell said
"People expect you to do something"
Thats literally your job. Your entire reason for answering the phone is to "do something."
Wrong, and blame unelected bureaucrats for making it that way.
Her response is not realistic, which makes it cringe. Usually these people when confronted won’t respond. Instead they would claim to be mentally ill or from a minority group that is be discriminated against, likely both.
@thorlordofthunder2677 No her response is unreasonable not unrealistic, there are actual people who've been 911 dispatchers and hung up on people who were dying or in need of help, a boy called 911 and was slowly being crushed and suffocated by a car seat, the 911 dispatcher thought it was a joke and hung up. The boy died a terrible and painful death because of that neglect, and remeber for every 1 reported instance there's 10 unreported instances if this.
@thorlordofthunder2677 you've not dealt with this IRL. This is exactly how they act. Every Single Time
Woke is an evil cancer. The West will not burn to the ground... it will rot from the inside out.
The irony of her screaming, crying and hoping someone would do something for her as well. Jail
A great deal of REPRESSED white female rage there........c'mon granny.....Time for you to meet Matilda, your bunk mate for the next 37yrs....she can introduce you to the showers, EVERYTHING will "feel normal" to you when after you two are done.....
Truly nothing more to say...
I doesn't notice that
Even better, she told the opening scene guy to speak louder THEN hung up on him for shouting and speaking ...mandarin or Cantonese I'd assume
EDIT it's Vietnamese. It's from season 2 of 911 - Awful People is the name of the episode
It's a series just so you know. The acting was nice lol
“I took more calls than anyone”
Yeah that’s the issue.
Her mentality of treating it like a call center with KPIs rather than an emergency hotline. 😢
Yes!!
@@ChristmasCarolyn F**k that KPI. You will be surprised they ( a service center that I once worked for temporarily during COVID) value that KPI more than anything. To them, maintaining the KPI is the most important . No need for an explanation they can read themselves, no need customer service, no need for any empathy towards customers in need of help. Just get your JOB DONE IN 5 - 7 MINUTES PER KPI. You failed the KPI, the supervisor is going to screw you hard.
Compassion fatigue
Half under 45 seconds??? Feel like that should be alarming bells within the first day of her doing shit like that.
This^.
Maybe they thought she was experienced caller?
In my job we had about 45 minutes to do one repair, but some repairs lasted 2 hours, some 1 minute. So you know... you can pretend that easy one lasted this 45 minutes, but when you got 2 hours one, you got screwed.
@@ARCAD3BLOODthere’s no way over half of the calls of an average 911 operator last under 45 seconds.
@@gunnarjames4248 I mean, if you are not obliged to stay on the line, this is possible.
@gunnarjames4248, you are wrong about that. This is Hollywood bullshit. However, the dispatcher's sole purpose is to get the address, nature of the emergency, and Name, then dispatch the proper service needed. This is to allow for fast response to the scene. Certain times the
dispatcher will stay on the line but not likelygivenhow under staffed they are.
"Awful people who expect you to do something for them." Yeah lady, that was your job. Not awful people, traumatised people, hurt and injured people, people in shock.
That reasoning is top notch! To the point that only she understands it. You can tell when someone doesn’t get people and things……..much less, things of substance. She goes to work every day……and is she working ( as in playing a productive role in the position that she was hired for?!?). No…….Instead she goes to work to do the opposite of what she’s being paid to do.
Emergeny line operators have a tought job, it's not for the cold hearted but it's definitely not for the suoer soft hearted. She's not a unique case, but it's definitely frustrating when people like her fictional or not get to be in that position...luckly they aren't in it for long.
Right? The audacity of her. She is the awful person.
sadly a lot of times the 911 is the last soul they get to encounter I feel bad for the people on the other side who find out the person didn't care. I have a lot of customers from other countries but I always treat them the same as people who speak English and try to help I have worked with managers who would hang up on the phone or tell them to leave just because they didn't understand them T_T
I went to government clinic nearby in unstable condition, shaking and can't properly think well. not giving full info for the staff nurse, and went to doc room, but then, they ask me for a test, then the staff yelling at when i go outside room, telling me a liar Infront everyone, I can't even properly talk since in pain and shaking. Very bad experience
“Awful people who expect you to do something for them”. Isn’t that the point of the police 😅
Yeah, if you don’t like it, maybe don’t join 911. This is like becoming a pilot then saying you hate flying planes
She is a murderer🙁
What Is Gloria's Problem
Agreed.
"Do not, through action or inaction allow a Human being to come to harm."
...oh wait. That's for robots.
@@matthewwriter9539well yes. Just worded slightly differently haha
Ohhh now look who is yelling, screaming and crying 😭😭😭... Jail time granny
Sir its a movie
@@randomklippeijamoit2357 and that was a comment... what's your point?
@@randomklippeijamoit2357 OH REALLY?! 🤦♂️
@@ludovicschneider6190not real
Don't drop the soap granny
"People who yell and expect you to do something!"
Me: Wow it's almost as if they are in a state of panic and you are on the other end of a help line.
Right. Most of these people are having one of the worst days of their lives. I expect them to be a little upset. Similarly I wouldn’t be surprised if some 911 operators get a little upset themselves. Every single call is an emergency of some sort. Doesn’t excuse hanging up on people.
You don’t have to say “me:” you can just say it fam 😭
Yeah they expect her to do something ITS NOT LIKE ITS HER ENTIRE JOB
The job in question:
Pov: A Karen got a job as a 911 Call Center
"The best actors are the one who makes you angry"
-Smart monke
Look up Louise Fletcher - Kai Winn from DS9
Angry at how bad the acting is?
I laughed at the bike one. "Did he break your legs? Then chase him and get it back" 😂
A person on a bike is always going to be faster than a person who isn't on a bike.
...unless the person not on a bike just so happens to literally be the fastest human who ever lived.
@@matthewwriter9539unless you're chris tucker and ice cube.
@@matthewwriter9539 You just toss something in the wheels or in front of the bike so they crash.
@@matthewwriter9539or can run faster than 25 miles an hour. I think I tracked my time once. Fastest I ever ran was 18..for like 3 seconds haha then I almost fell over
Sounds like that old kid's joke " Is your refrigerator running? Then, go after it and catch it."
Show is 9-1-1, season 2, episode 5 "Awful people". There, now you don't have to scroll for ten minutes.
Some heroes don’t wear capes. Unless you are wearing a cape… I don’t judge. Thanks!
You are my favorite person on the internet today
These channels need to start crediting the show or . movie
Thank you! ❤️
I scrolled for 10 minutes looking for this comment
She said speak up, then proceeded to say yelling won’t help. What the hell is that logic
Very much like my mother lol
Karen logic
woman's logic. usually
@@guardiantko3220 ah a wild incel
@@Soccerrockker6just very astute with details
„Awful people“ - wtf, you literally hear someone dying and then dare to call them awful
That first guy wasn't even shouting or yelling at all, he was remarkably calm given the circumstances.
Man thats such a good actor because i genuinely hate that character
Ikr lol. (I ain't hating on them just the character.
So true great acting 🎭
she was a good actress. Really came across as vile and she could not control it because of how she was raised
i thought the whole thing is ridiculous.
Yeah, everytime i got beef with a character, in the back of my mind im telling myself, that they are best actors
“Did he break your legs” damn that hit hard
Thanks for all the likes guys it means a lot
Not hard enough it seems, the leg is not broken yet
3k likes with only 1 comment? Let me fix that
People who say that don't really ducking care.
Funny af for a movie/show... Not so much if it were real life.
anyone know the name of the movie/show?
Key example of why a karen shouldn't be a 911 operator
Calls under 45 seconds are wrong... but so are too long calls.
I called the police because my neighbour was telling me death threats; my old parennts stepped in to protect me and, meanwhile I was returned inside yo call the police, she was arguing with my parents and threathening to burn my house.
I told the emergency service all the important informations: my name, the adress, how many people were involved, what EXACTLY was going on I have first aid diploma, so I know what to say when calling for an emergency).
But the operator made me repeat everything 3 times (I have no accent, I'm used to speak clearly, the call was clear) and asked my irrelevant questions. So I got upset and asked to send someone before my neighbour would hurt someone.
The operator: "you don't know what I'm doing! And don't yell at me!" (I barely made my voice louder, I was just desperate fof help), then proceeded to make me repeat again ans asked other irrelevant questions.
She finally sent the police. When they arrived, the neighbour was gone, but they went to her home to calm her down and explained I had to go to the police office to record what happened.
The police officer told me nicely she was relieved to have finally a very well artilculated plaintiff, who tells facts etc. She made me feel better, because the emergency operator almost made me believe I couldn't talk correctly (ps: all this hapoened in my first language, not in english, wich I don't master).
A fictional tv show isn't an example of any real life concept.
Does anyone remember her from "Desperate Housewives"?
She is always the cruel insane woman who cares about no one but herself. She was also in the first season of American horror story as the one who sold the harmons "Murder House".
If you mean Mrs. McClusky, that's not her. Look slightly alike but very different face and voice
They do look very much alike! :D
But different people. :/
Her name is Christine Estabrook
Angela basset is also in American horror story and is the beautiful officer in this show.
@angelabogaard1102 if you do a quick Google search you'd see. Glorida from the show 911 is Christine estabrook from desperate Housewives and American horror story.
Unfortunately, this is based on a true story. She hung up on an eight year old girl, and she was left with her mother's dead body for hours. The woman's in jail.
Feck.
Is there a news article on this? (Sorry if this is rude to ask.)
@barophobia3013 I'm sure there is, but I couldn't find the specific case I was looking for. There are also cases against one in Sydney, Australia and Houston, TX where dispatchers got in trouble for their actions on calls. The original case I mentioned is one I had originally seen on a true crime channel I watch. However, it was some time ago and I don't remember enough details to find it.
@@rebekahjimenez2808 Ah, okay. Thank you for taking the time to answer! :]
I have another story and I hope it's adapted.
Adrianne Ledesma
was a 16 year old girl who discovered her father unconscious body due to a seizure after having had brain surgery.
She called 911, but no answer. She tries again finally gets through, her panic increasing. Male cop doing 911 as a side hustle answers.
She was trying to answer him and asking for help but in her frustration she said a swear. The cop berated her and then hung up on her during the emergency stating he wasn't going to call the ambulance. He didn't try to calm her down and instead escalated the panic and frustration. Though he did transfer the call and a police car was sent to her home (presumingly to arrest or just investigate her)
Girl later goes to the local police station as it's the nearest place to get responder and also to file a complaint about this while her father is left under the care of her much younger brother.
Turns out the police station she went to was the police station of that cop responder, who immediately arrested her for disorderly conduct.
This caused her to be in jail and her much younger smaller brother had to be the one looking over their helpless father.
Public outcry was pretty high and the cop was suspended for two weeks. Though I hope he never got put behind call center phone again.
These people exist. How about the 911 operator who took the call from the paper route lady. She asked the operator to pray with her as she was drowning in her van. That operator was awful.
How were they awful?
@@LittleBitofHopeToo2518 well the lady was stuck in her car waiting to drown and crying, and the operator was basically calling her a little bitch for crying
yup i had to call an ambulance when i was having a OD and the operator had the this super nasty feed up tone with me. it also took ambulance 20minutes to arrive and it was from the next city over. my heart still feels funny to this day.
I’m an atheist, but you better believe if someone terrified, seriously injured, or at risk of dying asked me to pray with them you’d better believe I’m doing it. Studies have shown repeatedly that odds of survival increase when people know they are being prayed for, and even if they do die, I’m not going to be the one to deprive them of that last comfort.
@@melsoft121That's weird. I can't find any studies done by anything but religious groups. Don't spread false information.
Bro 45 secs!!! Naw fire this woman. Bro what if that was ur loved one calling n help came too late cuz this lady here doesn't do her job.
If she made you angry,she is a good actor
This is an actual problem with some 911 operators.
Yeah, some of them have even done pranks. But, don't worry. They get FUCKED for doing it.
This is why i didn't apply for an open 911 operator job after i got laid off.
I believe it. What some people don't get is that there are times when you are supposed to be angry. At the same time, there are people spazzing out over nothing. It's terrible either way. I can't fault someone that reacts like that, but if you're being paid to be there, you better take that abuse.
True story. We had gang members shooting at each other in front of our house, and the operator said it wasn't an emergency.
I had one hang up on me for asking police to be at my mothers residency invase my brother decided to lash out at my mom for turning the AC on in the home she paid for with the electicity she is ALSO paying for. I did this because he already attacked me for trying to turn the AC on for my mom. It was really important to get the AC on that day because of a health issue she still has today.
Dispatch hung up on me and told me "Not my problem".
"People who yell and scream and cry and expect you to do something for them"
That's literally your job
Yeah what does she expect to happen with 9-1-1 calls
“Yeah my leg is tore in half by a car but I’m speaking in a normal tone so it won’t ruin your job even when my life is in peril”
Yours too. So we can live in the light.
Fr! Its legit YOUR a job to help these poor people :( Gloria is so mean and doesn’t deserve and job. *btw i was ur 400th like :)*
BECAUSE THEY CANT DO IT FOR THEMSELVES 🤦♂️
@@BenJoe6what?
Yeah, "I took more calls" _really_ doesn't help her.
Shes really calling people who got shot "bad" 💀
"they hang up..!" damn that shocked me to the core
Such bad grammar
@@nicosmind3Bro that's what he said🙄
@@O_My_Gyaddhe didn’t speak loud
@@nicosmind3 oh the irony of your comment
@nicosmind3 he's obviously not fluent In English
Wow, ive never felt such rage for a character, good on the actress for selling the operators disdain for doing her job of helping people XD
You know an actor/actress are good when they make you hate them to that level.
I’ve never felt such rage for an old lady lol
"Speak up"
"Yelling at me won't help"
Lucky you, now you know you’re easily triggered even by this ridiculous BS. In real life she’d be fired after first response.
Thank you for your comment, as it made me realize how similar my reaction is. I have to stop consuming this trash. Stay healthy!
@@ltpetrenkoI think you need a therapist
I have the utmost respect for the fantastic people that work in the emergency call center where I work. In fact, I respect everyone that works in emergency services. Thank you to all the first responders and the dispatchers.
Its really sad that there are actually people just like this
The fact that she didn't understand why she's wrong and the one to blame showed that she had a mental issue.
A generational issue too, too many elders refuse to get out of the mindset that it is not the days of old. That everyone has to hide their emotions and they can pick and choose who to help. I am sure she had a job that became obsolete and gave her qualifications to be a dispatcher. A lot of call center jobs have that yelling and cursing as an automatic hang up. But when you are in dispatch you can't do that.
Seems like NPD/ASPD. Empathy deficiency, feeling of superiority, love of power and control, etc.
Don’t give her that out.
? This is not real. Her biggest problem was that the writers wrote a storyline for her where she’s evil.
its one of those wokies.
Yeah our calls are recorded at call centers and she wouldn’t have made more than 3 of those calls before getting fired
Yes fortunately in real life she probably wouldn't have lasted very long in an emergency center.
@@artsyscrub3226 still scary that sometimes people like this even land the job in the first place
I'm a cop... we've heard some outrageous calls before. I doubt 911 dispatchers would ever do this. At a minimum, if they can't understand someone they do a geotrace and find the location and send a cop.
Ladies like this wouldn't last a shift
@@stephengregory1655 this is based on a true story. And she hung up on hundreds if not thousands of people. And got 10 days in jail for it.
I worked at a place where time was big so the people who transferred the most were promoted and people who actually helped got fired
"i cant understand you" I understood every damn word...
She understands the bleeding man without any troubles and still hangup. That grandma need a reward for rudest helpline in the tvworld
How traumatizing it must be to the people who called 911 expecting help, just to get told off by her and get hung up on. I would be terrified to ever call them again
She's a Democrat.
Imagine getting shot and being within an inch of your life, crawling to your phone, dialing 911 and this mf tells you to speak up
It's even more alarming that her coworkers didn't report her either. Sounds like negligence.
If that would happen in real life frequently, the world would burn
Her name was Karen right?
I've had over 10 years of call center experience from Tier 1 to Team Manager. I've literally lost track of the times people have yelled at me and expected me to help them. You need a thick skin to be a CCR.
I have no words for this person other then her supervisors should have stopped her LONG before that point.
yeah quality team should be listening to 2-3 a month failing that should be individual manager 1-1s. heck the stats alone should have flagged her up
@@maltesefalcon85 even if QA is only doing a once a month eval with her manager doing a once a week eval, she should have autofailed, which should have triggered a 1-1. But as you said, her stats should have been the first alarm.
Reviewing her metrics (which her manager should do at least once a day), the instant she hung up on her first caller, I would have audited that call. After listening to the call (likely around 45 seconds), I would have done up the whole evaluation form, including the Autofail, making her score a 0. Then a quick call to have her removed from the queue(s) she was placed in, followed by a lovely 1-1 meeting in a office (closed door). The fact she got away with doing that as long as she did speaks more about the call center then her. The only good news is, I can't think of any call center I've worked at that was THAT bad.
You know it's a show, right? She's a character, not a person. It's fiction. Made up. Not real.
@@EyeLean5280I'm just scrolling by and saw your comment. Do you realize that most TV and movies are based off of real life events in some way?
and the people you are being obnoxious to - they are real people who are sharing their real life experience?
You are missing the best part. The real experience is right here.
@@shelleydawnballardYes! Someone finally understands that almost all TV shows are based on reality.
"Awful people"
Ikr, how dare they call emergency services when there is an emergency.
"People who yell and scream and cry, and expect you to do something"
Said the person yelling and screaming and crying, and expecting you to do something
"They expect you to do something!"
Wow, it's almost like you're supposed to send someone to help them.
Brain rot at it's finest.
@@Nonexistility more like soul rot.
@@Nonexistilitywho are you talking to exactly
Gloria, the old blond lady who hang up on people
@@nqmer If you are asking over it, you might be overthinking it. So here's your reward: Interpret it as you like.
Life in prison for that horrible woman
Damn shame! So horrible that there are people like this in the world. 😢
yup she needs to retire...how cruel can she be?
A great actor is an actor that can make you genuinely hate their character
No actors can make mentally stable people hate a fictional character. That’s on you
@@collinwiniarski4703Harry Potter, everyone hates Dolores umbridge. Not a single soul likes her
Is she the same actress who played the mom who rejected the methods over her son in House?
@@collinwiniarski4703???
Dang I didn’t know mentally stable people never related to and never even thought passingly about anything fictional, in any way! Wow!
Not even about any character representative of real life people that actually exist! Nor as a result of the characters representing core themes and thematics found in everyday life!
Mentally stable people must have a lot of peace not having to think about anything at all!
@@collinwiniarski4703 That logic also applies in reverse, that no actor can make a character likeable.
There's a difference between "hating" a fictional character (or what they represent) and hating (and treating) them like a real person. If you can't understand the difference then it sounds like we've figured out who isn't mentally stable here.
911 is definitely a tear jerker 😢 so sad how people treat others
its copaganda fam
I called suicide prevention center... no one even picked up hahah I just wanted someone to talk to cuz I have depression.
Every call center...
@@LovedLamb I'm so sorry to hear that. How are you now?
JLH's attempts at acting beyond the "lip quivering about to cry" look certainly are.
if an actor can make you mad, make you hate them, they are doing their job well!
I took a journalism class in college. When we talked about ethics our teacher had us listen to back to back 911 calls where the dispatcher cost someone their life. It was horrible.
That's some top notch acting skills, because if that was a real dispatcher, I would despise the hell out of her.
This is a true story except the woman did it all on her last day before she quit/retired
Debra Stevens drowned while on call with 911 while the responder made fun of her. Debra's 911 call is available on CZcams. The dispatcher didn't get any repercussions. If you listen to it be prepared to be outraged.
bruh she'd be fired on the first call
@@millennialdisposition ok that's a D move on a whole other level
I knew there was some basis in truth because it has to come from somewhere, but that's messed up. Art imitates life I guess... O_O
@@cathanah3264 thanks for the warning 👍
It doesn't matter how fast she replied, she was not doing her job and blamed victims for their misfortune.
True definition of karen.
Unfortunately, there millions of people out there like her. And get away with it😢
This is actually a pretty good lesson in setting the correct metrics when evaluating productivity
For real you’d be surprised how easy it is to be like that lady given the right toxic environment she literally thinks she’s making tough choices to “take the most calls” and be some hot shot
Smokes and mirror. No heart.
This happened here in Cincinnati. A kid called saying the seat in his van collapsed on him and he was trapped. She decided it was a prank call and hung up. He died in his high school parking lot.
I think I remember hearing about that. Was he the one that called his mom and left a voicemail saying his goodbyes to her?
@@nmagee14 Yep. It was awful. He was trapped but was able to call from his Apple Watch.
I definitely recall that incident. Thinking it was either a Chrysler or a Honda minivan that had stow away seating in the back. Tragic incident to say the least…
I hope she in jail for murderer?
First call only had details that he was stuck in a van in a school parking lot. Officers couldn't find the vehicle, and he didn't answer the 2 times they called back.
Second call had the vehicle description, but the dispatcher couldn't hear him and didn't relay anything to officers. Was also the call where he said to tell his mom that he loves her.
Father found him 5 hours later using his phone/watch to track location.
I'm surprised at how little time the officers spent searching (11 minutes). At some point, shouldn't they have gone into the school to get more people to help search?
-Help me I'm bleeding
-Just stop bleeding
Looks like she was asked to be "efficient instead of problem solving 😂😂😂
How Terrible?!
@@user-xz7yw5np3cindeed when bureaucracy dictates numbers dine over over actually solving the problems.
Her boss focused on volume of calls handled as his key metric. She was doing a stellar job according to him 🤦
@@user-xz7yw5np3cwhen you clean up leaves on street you expect to be effective. You want that to be cheap. When you clean up nuclear waste you want it to be 100% and that’s neither effective nor efficient. You don’t care if it is cheap or expensive. You want to to be cleaned. Got it?❤❤❤
Yeah they might need to go back to the calls that were 45 seconds or less to see if they can get some info to close some of the cold cases they have now...
Victim : help
☕:Speak louder
Victim : HELP !!!
☕ : You scream , I hung up
She probably was rewarded for meeting or exceeding her quota.
There is no quota for answering emergency calls.
Lol she became a dispatcher to troll the callers
I live in Dallas and I tried out for a 911 dispatchers job, but I didn't get it. One of the people who did get the job messed up by not giving the police all of the necessary information and a woman got murdered by her ex-boyfriend. I know that the 911 operator is supposed to get the person the right help so that people may be saved.
Feminist receiving equality.
@@MichaelF-cc8riThe fuck are you on about?
@@MichaelF-cc8rihuh?
@@rownii Just ignore the incel. He does not deserve your attention.
@MichaelF-cc8ri that isn't how that works dude.
“The yell and demand things”
Because it’s your fucking job too send people out.
PROVERBS 3:27
“Do not withhold good from those to whom it is due, when it is in your power to act.”
MATTHEW 5:42
“Give to the one who asks you, and do not turn away from the one who wants to borrow from you.”
HEBREWS 13:16
“And do not forget to do good and to share with others, for with such sacrifices God is pleased.”
JOHN 15:12-13
“My command is this: Love each other as I have loved you. Greater love has no one than this: to lay down one’s life for one’s friends.”
ROMANS 12:13
“Share with the Lord’s people who are in need. Practice hospitality.”
PHILIPPIANS 2:3-4
“Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves, not looking to your own interests but each of you to the interests of the others.”
MATTHEW 25:44-45
“They also will answer, ‘Lord, when did we see you hungry or thirsty or a stranger or needing clothes or sick or in prison, and did not help you?’ He will reply, ‘Truly I tell you, whatever you did not do for one of the least of these, you did not do for me.’”
JAMES 2:14-17
“What good is it, my brothers and sisters, if someone claims to have faith but has no deeds? Can such faith save them? Suppose a brother or a sister is without clothes and daily food. If one of you says to them, ‘Go in peace; keep warm and well fed,’ but does nothing about their physical needs, what good is it? In the same way, faith by itself, if it is not accompanied by action, is dead.”
PROVERBS 11:25
“A generous person will prosper; whoever refreshes others will be refreshed.”
I have some experience with IVR and usually when I build them, the agent don't have have an option to hang-up a call, all they can do is request the user to hang-up, so I'm already avoiding this scenario in my flow as a developer without knowing this kind of agents are existing 😢😢
The audacity for someone to expect a 911 operator to DO SOMETHING for them!
grandma escaped the nursing home again
"They expect you to do something"
Mf, that's your job
You put multiple people's lives on the line by hanging up on them but don't wanna go to jail?? smh
"I can't hear you speak louder" "Yelling at me won't stop the bleeding" 😂😂
Lady your a 911 dispatcher!
*you're
@@gutgolf74you’re* gay
That woman is no lady.
@@gutgolf74*you’ren’t’s’lls’
@@Dokattak Bless you!
When the actor makes you angry, you know they're good.
Sadly, this has happened in real life. So awful. 😢💔
I’m so glad I didn’t get this woman when my family called 911 because I was having a heart attack. Family was visiting (I live alone) and they didn’t know my address and the 911 dispatcher didn’t hang up on them. Thanks to the 911 woman on the phone, I am here today.
Pretty sure on the excell spreadsheet metrics, she was always top of the employees in efficiency and call turnaround.
This is one job I don’t think we should be looking for call volume. As the job is helping people in dire straits.
@@saltyk9869 But efficiency is pretty important.
Of course, not like that, but never the less.
Time is also of the importance.
1. This is really happening in 911 call centers all over the country. Blame bureaucracy
2. Slow is smooth, smooth is fast.
This is public goods and using efficiency as measurement is no good. Effectiveness and the hygiene approach is more suitable.
I worked in a call center for a bank during the initial Covid pandemic. Granted no one was dying during my calls, but their livelihoods were. People were in tears, telling me how they lost their jobs, their homes, everything! I had calls every other day where the customer was telling me they no longer wanted to be alive because everything they ever had was lost. And my call center had two strict policies. 2 minute calls, and a no hang-up policy. I was expected to resolve every call in 2 minutes, and if I ever hung up on a single person, even if they were threatening my life (which happened as I was also forced to provided my full name and office location), I would be terminated instantly. We need way more people to work in call centers, rather than pushing CPH. But who would ever want to work in those conditions? This is how you get people like this show portrays. I made a call to 911 years ago when I saw a driver suddenly slam on the gas during a red light. They spun out in the median and came back driving against traffic at roughly 70 - 80 mph. The operator said to me "and what do you want me to do about it?". I was stunned. I said, I want you to send officers? I want you to check on this person going southbound down these specific streets at extreme speeds? What do you mean what do I want you to do about it? Your job! Honestly, I thought the person might be having a medical emergency. My concern was for both the driver and everyone else on the road. 911 hung up on me. Maybe it's for the best. I wouldn't want the police to come and shoot someone who was just going though something terrible at the moment. I was actually considering applying for my city's dispatcher service, but as your comment suggests, I would probably be written up all the time for actually caring. My calls would certainly take longer than 45 seconds in order to save lives.
Wait- how long has she been doing this shit?
How many calls did she already ditch?
If this has been going on for a longer time than that would mean everyone who got ditched died or could not tell the police for some reason.
It’s ok calm down. This is a TV show it’s all scripted and fake. No one actually got their 911 call hung up.
It was a show but somehow i do believe sth simular to this happened irl.
let me tell you, this do happens in real live.
@@tpilot_error404 yeah it happens irl. People need to be supervised
@@tpilot_error404there was a case i remmember where guy got stabbed and while on phone with 911 he was beig a little loud and hostile and the dispatcher ended up hanging up on him
I’m so glad that that’s something people can go to jail for, it definitely shouldn’t ever take someone dying as a result of a dispatcher’s negligence but I feel like that’s probably how people like that are often discovered I hope I’m wrong though, regardless it’s just so cruel to be so jaded that you don’t see people as people anymore, I know 911 probably gets a lot of really dumb people calling in for really dumb things but it’s so important to remember why you’re there and that people aren’t always going to be able to speak clearly or even kindly and that you need to be patient because the person on the other end of the phone is probably going through something awful that they’ve never thought they would have to deal with
Her „speak louder“
Also her „stop screaming at me“
Ma’am…they’re yelling screaming and crying because they’re panicking, dying, or in a terrifying situation. If you don’t like that, work as a front desk secretary at a dental office.
I don't think she'll do good there either. Sometimes people's teeth hurt and they cry. Maybe she should retire and grow vegetables. Plants don't talk back.
@@jacijuneJust going to say that people in a dental office expect you to help them
A single purposeful disconnect like that should be ten years. Sadly the real monster this is based off of admitted she did it, laughed at the dead persons family in court, then became a full on cop.
"became a cop"
Least surprising development
@@goldenking2046and we wonder why it's hard filling positions now. Few cops giving the entire occupation a bad name and it's not fair to put that label on a few.
Oh my goodness that is insane and unfortunately not surprising in the least 😢
@douglasdyer366 it's no longer a "few" cops but thr majority of them. The real cops quit the force when the defund movement hit. Lose qualified immunity.
@@SSPENGUIN1 close. It's *all* cops. Because even the "good" ones aren't stopping their buddies.
She deserves to be in jail
Some ppl are so wrong for a job and yet they get it … its astounding
911 operators need to have psych evaluations twice a year and more consecutive days off. Professional enrichment courses 4-6 times a year. Otherwise this is exactly what you get. People who just don't care about the person on the other line.
From experience, you can absolutely not care, and still do your job. Not saying you're wrong, though.
@@ludovicschneider6190I’ve even found that people who know they have empathy issues tend to overcompensate. Because they know there is a standard they are not meeting, so they are overly nice and empathetic to others outwardly. You can absolutely not care on the inside but know what to do to keep your job, this lady is worse than not caring. She wanted to hurt people because she “got hurt” when she was yelled at. She was out for revenge on random people who never actually hurt her
@@mydragonhoardisyarn1839 As an autistic man I can confirm this. My first assumption when someone is really upset with me is that I said something wrong without realising it or was ignoring them so I sort of just compulsively apologise and spend the next couple of days being extra attentive. But also that type of low empathy is different, I care, I just have trouble reading people.
"what you get" being an adult who made her own choices..
it’s awful because operators like this actually exist irl.
Usually they won't last more than a few days... pretty sure even 911 has someone to quality check the calls
@@ludovicschneider6190Donna Reneau was awarded dispatcher of the year before her awful call which led to the drowning of a woman
@@ludovicschneider6190999 call handler for an ambulance service in the UK here. We have 3 of our calls audited per month, and an experienced auditor sits by us to listen to a call live 4 times a month. Of course things like these could slip through the cracks, but if someone was persistently like this it would get picked up on quite quickly.
I live in Thailand and the police always like this never change and only expecting money
They don't, these called are all recorded and a sample of them are reviewed with supervisors and graded.
"They want to put me in jail because of what you said."
No, they want to put you in jail because of what you did. If you hadn't done something wrong, there would have been nothing to report.
People like that are ruining the society
At first I just thought she was racist but she was just having a bad day
Can you imagine
Doing something for the people is in the job description
Most accurate portrayal of 911 dispatcher ive ever heard of on film. Should've won an Academy Award for this one.
Seriously. I've had to call 911 twice in emergency and was met with attitude from the other end both times. Absolutely ridiculous
@@MrOneAndOnlyAce "oh a guy threatens to kill your family? sure i believe that, totally sending the police your way..."
30 mins later the dude stabbed someone to death in the gas station... and THEN police they show up to ask US about him god, no wonder no one bothers calling the police first anymore
You spelled "public servant" wrong. They see their job as a free paycheck and any one that expects them to do their job ethically wants something unreasonable in their mind.
Callin the local yakuza be better help than dis
truth, as someone who worked in tandem with cops and their dispatchers, the amount of times I called them to report an active crime scene, and they responded "this is not of interest to us right now" was insane.
This is so much more realistic.
You know your watching a good actor/actress when they make you feel emotions like hate for them.
or a good script
My watching?
@@przemysawszaata141 the person brings the script to life
"Hey granny 4 people died because of you hung up and let them die jail years 6 years in jail"💀💀💀
I wonder if this was based on 911 operator that told told lady she wouldn't drown & got after her for driving into water & even laughed at her telling her to stop being dramatic. The caller didn't know how to swim & was really scared. She passed away before they reached her.
“speak louder” and “stop yelling” in the same 12 seconds is crazy
She should have left that job and answered phones for a high-end interior designer. She has the right attitude.
The best actors are the ones who make you really hate them.
Crazy because something similar happened in real life a lady was a 911 dispatcher and she kept hanging up on people because she was having a bad day and didn't feel like talking i wouldn't be surprised if this was inspired by that incident
I think that was Creshenda Williams, who, I kid you not, "told investigators she often hung up because she did not want to talk to anyone at those times". Like, lady, that was your damm job!
Tho this lady hated hearing people if i recall from the episode, she once heard a end call and could not deal with the pain anymore, however later on i believe she gets in a crash, fearful, she is on 911, not wanting the operator to hang up, that is how she learns, her words mean everything, it's better to be there even if they don't make it in order to keep them going as far as you can with hope, as leaving them alone and scared..is the worst thing you can do, so she mellows out and becomes a better person after she learns this lesson the hard way.
@@blargvlarg1390 she got least punished
You’re correct. The stories are similar aside from what Hollywood wanted changed. If you know you know.
@@ultim8benchwarmingchamp59so there's a statement from show runners about how that was the only case in existence that they based this plot on? Basing the implication you're too cowardly to actually state on an assumption would just be idiotic, after all.
Had a chest infection in 2020 during Covid and was struggling to breathe. Dialled 911 and was told by the lady 'sorry, you're not a priority there's nothing I can do" I couldn't believe it - I cried so much.... I am thankful to God that I could afford private healthcare . This happens in real life sadly - It's truly sad how bad some people treat others :(
America? No wonder
@@Sikok2290Okay, don’t be a dick. Don’t use this as an excuse to bash on America.
Welcome to Amrika?
@@wrath4452 It's not an excuse. It's a valid criticism. Our profit-driven healthcare system is indefensible.
I'd be a bit more upset about a system that causes my fellow citizens to suffer than about someone making a derogatory comment toward said system.
@@Sikok2290yeah, tell me you are american without saying you are american.
I once called 911 when a friend of mine started having a seizure on my floor. The woman on the phone gently talked me through the process and reminded me to stay calm until the ambulance pulled up on my driveway.
I can NEVER imagine being hung up by 911.
Reminds me of the woman who drowned because the dispatcher laughed at her and hung up...
“expect you to do something about it”
THAT’S YOUR FUCKING JOB
This has happened. im glad they did an episode on this to make people aware and hopefully train and be more aware of those they hire. Sad how often this has been happening. 😢
Funny how they changed the race tho.
This has happened multiple times and only on one case was the operator Whyte.
@@spacecowboy1438I thought the same thing
@@spacecowboy1438 Some day you'll understand how statistics works.
@RvLeshrac that doesn't even make sense. Lol. Are you special needs?
911 operator that answered the Kid Rock call refused to send medical assistance until *she* felt the situation was explained to her satisfaction. Infuriating call to hear.
I remember this episode. It was horrible hearing the other calls she hung up on. Those people seriously needed medical attention and it was truly heart breaking.
I worked at a call centre for 7 years, yes, it's a thankless job, I've dealt with more assholes and ungrateful bastards than I care to count, but I also had genuine people that needed help with things that they couldn't do themselves and likely would have badly impacted them.
We don't deserve the abuse hurled at us, but people don't deserve to be abandoned because someone can't be bothered.
That's the resentment and bitterness of an old lady
it's sad to see someone abusing their power when it could cost someone their life.