Ep 2 - Azamara Quest Cruise Ship - Flooded Cabin, Fish Kissing, Speciality Dining & Entertainment!
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- čas přidán 2. 02. 2023
- In Episode 2 of our Australian Cruise Adventure on the Azamara Quest cruise ship, we are rudely awoken in the middle of the night, have the most shocking response from guest relations, Paul kisses a fish, we have our first speciality dining experience on board and sample some more of the entertainment around the ship.
We spent 25 nights on board the Azamara Quest cruise ship cruising from Singapore to Australia and it certainly was a holiday that had lots of highs but sadly some lows too. Watch our vlog series to see if an Azamara cruise is for you!
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We are a married middle aged couple from Gloucester, England who share our tips, advice and experience on how you can choose the right cruise line, cruise ship snd cabin. Cruising is expensive so we use all our experiences to give the best tips and advice so you can make the right choice too!
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Paul-you have a great voice-your dad would be proud!👏🏼👏🏼👏🏼
Thanks! We do sound alike!
Excellent video thanks guys!
Thanks for watching! 😍
Whoo hoo looking forward to seeing your videos 😄 makes my Fridays 🎉
Thanks Sean! 😀
Great video and the food looked fantastic.
Loved Gavin as CD on Marella, love that company.
Looking forward to part 3 xx
The food on Azamara is superb! Yes Gavin is fab, one of our favourite cruise directors from all of our cruises!
Great vlog,enjoyed it Paul and Carole..
Thanks Margaret! 😍
Great video guys 😄 the pool guy we can all relate to in so many situations. I store 'issues' away and don't let it spoil my trip. Looking forward to the next instalment 😊
Thanks Catherine! Exactly why do people do that!
Glad you kept positive guys. Really enjoy your videos.
Thank you!
Just another fantastic video! A real bummer about you first cabin. It's amazing how short sighted guest relations were to treat you as they did. I am glad to hear though that the rest of your experience was top notch. I got a kick out of Paul's tale of the man who parked himself right beside him on the pool deck. It reminds me of when I park way away from a store entrance with no one around me and some guy parks his big old pick up truck right beside me even though there were dozens upon dozens of other spots to park in. LOL I am looking forward to seeing how the rest of your trip went.
Thanks Thomas! Exactly why do people do that when there are so many other spaces!
Paul made me laugh about the man and the sun lounger 😂 I was at the cinema today and the screen was nearly empty, so of course a man came and sat right next to me, why do people do it?! Thanks for a great video as always.
Very good review of the ship, despite your cabin drama.
Thank you!
Lol no idea why they do, very annoying!
It's like the car park someone will park right up close so you cant open your door and lots of empty spaces.
Yes that too!
Glad to see you didn't let the issue get to you for the rest of your trip. I'd be fuming all day, steam blowing out of my ears and not enjoying my cruise. Paul is showing tremendous restaint! (lol) The initiation and the singing took his mind off of it!
Thankfully we had lots of good times too! 😀
We've been absolutely loving your videos. THANK YOU! Gotta say, I'm appalled by the treatment you got from the hotel department on the ship. Awful service. Your spirit throughout the adversity was really inspiring though :)
Thank you, great to hear you enjoy them!
I love all of your videos. I came on to find the time you were in Hamburg and found a lovely place to eat. I want to go there but must wait a few more months.
That's great to hear you enjoy them 😀
Love watching your vlogs, just sorry you had such a bad start to your trip of a lifetime. However you are both so positive and are able to enjoy the good parts and you show us all how to enjoy life 🛳
Thanks Mary!
Great video. Mixed emotions on this one, hate that you had such a bad experience with guest relations and hated seeing Carole upset 😢 but Paul was very funny and i cant believe he said Mofo 😂 glad you had a good time despite ‘cabingate’ 😁
Thanks for watching, you never know what's going to come out of his mouth next! 😂😂
🤣 that sun bed experience happens a lot to me in life - in cafés, restaurants too. It still amazes me every time. Why do people do it!?
Lol don't know, so annoying!
Hi Carole & Paul,
Thanks for sharing your cruise moments !
Thought it was only us people park themselves too near 😒
We think we have a magnetic car😅,
Looked wonderful food and entertainment on ship.
No problem! We throughly enjoyed the food and entertainment!
Don’t plan to cruise Azamara, but your videos and reviews are enjoyable. Thank you!
Thanks glad you enjoyed them! 😍
The ship is rocking
We were looking to book with Azamara but after watching this it made us think again . Thanks for telling it like it is.
It's a shame about the guest relations team on our cruise, however the rest of the cruise was great. We are back on Azamara Onward in November for our replacement cruise so will be interesting to see how that goes!
Hi paul and Carol, sorry to hear about your cabin. I'm glad you have sorted it . Paul should do the X Factor haha 😄
Thanks Kieran! Lol not sure about that! 🤣🤣
Really enjoy your videos, hope we hear from you that Azamara reach and out and apologise after your horrible experience with guest services, certainly your experience would make me reconsider booking with them! xxx
Thanks they have apologised and we are taking a replacement cruise in November 😃
I could relate to the sunbed experience. Sometimes I can park in a carpark that almost empty and when I return to my car, there's someone parked right next to me!! Unbelievable.
Lol exactly why do people do it!
Great video and as always I love your honesty and the way in which you keep it real. Glad you didn't let the cabin incident spoil the cruise. The customer service in that instance was absolutely appalling. I hope you've been well compensated.
Thanks Angela, we are having some positive conversations with the shoreside team!
@@PaulandCaroleLovetoTravel That's good to know. It's not what goes wrong, it's how it's put right. Unfortunately they failed to do it onboard so fingers crossed the shoreside team have a bit more about them.
Love your positivity. You guys are such amazing people ❤️
Thanks Lizzie! ❤️
Brilliant and funny vlog as per usual guys but just a word of advice ? From the outset of the vlog, Paul wear a tie and Carole shave the legs lol xx look forward to the next instalment 😊
Lol thanks! 🤣
Another great video and best we say nothing about the atrocious (lack of) Guest Services
No, but some fun was had too! Thanks for watching! 😍
So grateful for this. My husband and I love cruising and follow you, we _had_ been considering a cruise on this line. We will avoid them now.
Thank you.
I hope the powers that be realise that they are losing customers.
Shame as the rest of the staff were amazing!
That bloke on the sunbed lives near me. He always parks next to me in an otherwise empty car park. To be fair he probably just wanted to tell his family that he had sat next to a CZcams sensation 😂
Lol! 🤣🤣
I'm so impressed with you're vlog, even with all of the problems you had you still had a smile 😁
Thanks Pauline, thankfully there were lots of good things that happened too!
If you had priority embarkation, I’d hate to see regular embarkation!😂 Glad you had a good dinner, anyway.
Azamara have fabulous food!
I love you two you are both so genuine. 😊
Thanks Yvonne! 😍
Hearing all this, you 2 have the patience of saints, I feel for you both xx
Thanks Scruff 😀
glad you are not letting this awful treatment stop you having fun
It was hard!
Azamara Quest was amazing in 2020. Yes, it's dated in the rooms and bathrooms are small. No wow factor whatsoever. The ship is beautiful, service, food and staff. You can understand the small rooms and bathrooms- it's fine because of everything else. However, you cannot dismiss the horrible service in customer relations that you received. It's beyond bad - It is an absolute nightmare
Exactly it is a lovely ship! Hopefully this is just a blip and will be addressed as Azamara do so much really well too!
To be lied to is awful. I hope you are going to get a refund. Blatant lying like that is awful. I don’t enjoy silver service dining because I don’t eat very much, would much prefer a smorgasbord.
Carole, after all your planning and excitement for this trip so sorry to see your disappointed and so choked up😔. You are one of the most positive people, always seeing the bright side. A shame to hear what happened after such a long trip to arrive. Love the banter between you both. All the best for your future together.
Thank you! Thankfully there were lots of positives we took away from cruising with Azamara too, which you will also see in this series. 😁
Enter sandman 🤣🎹
Your good on the piano, is that in your repertoire? 🤣
We use “roadie” too here in Massachusetts 😃
Oh really! 😍
@@PaulandCaroleLovetoTravel Well, at least my circle 😂
Too tired to be grumpy 😂😂
Lol he was!
We use roadie in the US too.🍷Cheers
Oh really, great word!
Aww carol broke my heart seeing you so upset 😢
Aww thank you 😊
Is there not a main dining room or did you guys just not fancy it this cruise (yet at least aha)
There was, we kept getting drawn to the different themes! We do eat a lot on the MDR in the second part of our trip! 😀
I’ve sailed with Azamara 2 x . If this is how they treat customers they won’t be in business long. Their staterooms are brutal anyway.
Thankfully the rest of the staff were fabulous!
@@PaulandCaroleLovetoTravel love your sense of humour. Ps. Bar staff were terrific
Oh my god.. as if the leak wasn't bad enough..... but that noise....its like the interrogation white noise from SAS are u tough enough!
Duncan goodhew...anyone under 45 will have no clue what you're on about 🤣
Lol we are showing our age! 🤣🤣
Kiss a fish great sport you know how to make lemonade from lemons😂
LOL! 😂
Is that an old p&o cruise ship
No Renaissance, then Pulmantur!
@@PaulandCaroleLovetoTravel sorry it just looked like an old p&o ship
Do you ever eat in the main dining room?
Yes we do! 😀
I hope they at least gave you an on board credit for your cabin inconvenience.
No, they didn't give us anything, not even an apology for our inconvenience! Since we have been home, the shoreside team has gotten involved, and we have now been given a replacement cruise, which we are taking at the end of November.
@@PaulandCaroleLovetoTravel Well I'm glad to hear you got a replacement cruise! Looking forward to seeing that one. Cheers
Thanks!
I tend to like ships from the mid 1990's to 2005, not the super oversized ships built in the last 10-15 years.
Understand that the older ships do have lots of charm!
Terrible, poor maintnance and diabolical service. I will never go near Azamara when there are plenty of good cruise lines available. I did the crossing of the line ceromony about 10 years ago with MSC going to Brazil and it was far more extreme that that one Julie avoided it as well. We crossed the line twice on our cruise this year and Cunard was quite mild as well.
It was frustrating at times to say the least!
The sunchair incident you describe happens all to often unfortunately. I never get it when some guy decides to park it right next to you when there are a whole bunch of chairs available everywhere. The only explanation I think of is they are gay and hoping to hook up. You never see single women parking it right next to you, they always get a chair away from others.
Definitely frustrating!
The new owners are in deep debt.They will cut back on maintenance such as these door seals.They are likely all rotted out to some degree.Who knows what else is hidden??Older shops are like older cars.
Oh......not good!
I really wish you had filmed the guest relations people and manager as thru were speaking to you just for proof on film to send to their headquarters. That is just horrible! Lying to you about the raffle and telling you no upgrades were available when the ship was not even full? So sorry Carole got so upset. Glad you went to the Neptune ceremony and have good service otherwise. It looks so gross, though… Carole was the smart one to hold the camera! I’d love to know how many years you have been married.
The equator ceremony was so much fun, LOL yes definitely the smart one holding the camera 😂😂. We have been married 20 years, together 28. 😍
I’m sorry, they booked a top grade balcony and they encountered a problem with the rain water etc. That does not entitle them them to a suite when comparable balcony cabin are available. Should a comparable balcony not have been available then yes, an upgrade would be the logical next step. I felt Carole and Paul were trying it on, so I have no sympathy.
This is not about an upgrade this is about staff being rude and unprofessional and about doing the right thing. Think you have missed the whole issue.
@@PaulandCaroleLovetoTravel if it wasn’t about an upgrade why did you ask for a suite to compensate you for a leaking window?