DOWNFALL - The Sad State Of Qantas

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  • čas přidán 10. 09. 2023
  • Qantas has carried Australians for more than 100 years around the globe. However, in recent years and especially months, its downfall as a leading Australian company couldn't be louder. From an outgoing CEO, illegal hirings, selling cancelled tickets and much more, this is what the Australian flag carrier has on its plate currently.
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Komentáře • 250

  • @ersincoskun2459
    @ersincoskun2459 Před 9 měsíci +78

    If the out going CEO Alan Joyce had his way he would've had one pilot flying two vending machines for passengers to grab snacks and drinks with no cabin crew. Once a great airline now rippled with greed just to keep the shareholders happy and filling the CEO's pockets with $$$ at the expense of passengers.

  • @andrewdouglasingram
    @andrewdouglasingram Před 9 měsíci +74

    I've been flying Qantas between NY and BNE for 45 years. Business Class the last 25. The tickets were between $6000 and $7000 pre covid. Now around $13,500. I have no idea what's going on at Qantas, but it's shameful.

    • @doncoleman4938
      @doncoleman4938 Před 9 měsíci +5

      And they dropped the baggage allowance down from 40kg to 32kg.

    • @mikewilliams274
      @mikewilliams274 Před 9 měsíci +3

      That's not just quantas, Emirates business class for my regular trip has gone from £2200 pre pandemic to over£5000 now.
      Seems the airlines are recouping the money lost during pandemic.

    • @andrewdouglasingram
      @andrewdouglasingram Před 9 měsíci

      That's interesting since Emirates is flying the a380s, while Qantas ditched nearly all its big planes for 787s.
      @@mikewilliams274

    • @fuzzjunky
      @fuzzjunky Před 9 měsíci +8

      you should see what they're doing in Australia. they were selling tickets for flights they had cancelled and refused any kind of refund no matter what the situation.

    • @gregcooks-qr9wk
      @gregcooks-qr9wk Před 9 měsíci +3

      Go Singapore far better service. I gave Qantas the ass 7 years ago.

  • @sachakoffman
    @sachakoffman Před 9 měsíci +39

    The facts against Qantas are damning. The allegations against Qantas are shocking. The prices of Qantas international flights in premium cabins are hyper-inflated against every carrier on similar or same routes. Many staff feel deflated and under appreciated which will reflect in the service customers experience. Right now it’s a mess. Can it change, yes. But the work needs to be done by the ELT and Board, and quickly.

    • @deezeed2817
      @deezeed2817 Před 9 měsíci +2

      This is capitalism. We can blame Alan Joyce but he has done EXACTLY what a CEO should do which is extract profits as much as possible which makes him a good CEO in that regard. The morals of his strategy is a different story, If Qantas wants to be a beloved brand then it will have to be less profitable and may even need to be partially government owned. Qantas basically has to compete in a cutthroat market where alot of different airline brands exist and allow Australians to travel at lower prices. This is really what is behind it all.

    • @PeterMPain
      @PeterMPain Před 9 měsíci

      Until Goyder falls on his sword for being Joyce’s chief supporter and cheer leader of everything that has caused the current brand loss, then Hudson stands little chance of achieving a lasting turnaround of brand value.
      The man is deafer than a log of wood. I question who else on the Board was a cheerleader for Joyce?
      The Board needs a proper clean up😊, starting at the top before I will travel QF again (a once loyal QF FF since 1973 ! )

  • @foodlover2236
    @foodlover2236 Před 9 měsíci +38

    When the mindset of executives is on profit only and not service first disasters like these are bound to happen
    How long are we going to keep excusing all kinds of shenanigans under the guise of cost cutting
    Cost cutting for what purpose ?
    If management cannot devise a model that balances a good airline service with the right economics they have no business being at the helm
    Leave your padded jobs and let someone qualified take over
    Just sick of hearing this same lame excuse and cycle again and again
    If you can’t handle it right. LEAVE please

    • @anthonymaddison9588
      @anthonymaddison9588 Před 9 měsíci +5

      Completely agree. Sadly your analysis applies to politicians.

    • @TheAirplanejunkie
      @TheAirplanejunkie Před 9 měsíci +1

      Sounds like Boeing Cost Cutting due 2 Profits over safety and hence why the 2 B737 Death)maxes have crashed and i wouldn't trust Boeing ever again to this day there still full of clowns

    • @heidirabenau511
      @heidirabenau511 Před 9 měsíci +5

      Boeing learnt that the hard way.

    • @nickolliver3021
      @nickolliver3021 Před 9 měsíci

      sadly the whole world runs like this. Management deep down cut cost. if you are one of those people who are trying to stop this then go up to them and say your things

    • @a.nelsonsucgangm.d.8261
      @a.nelsonsucgangm.d.8261 Před 9 měsíci

      @@anthonymaddison9588...maybe the politicos and theirfamilies get a huge discount for flying QF?

  • @shin267
    @shin267 Před 9 měsíci +61

    Just treat your staff good and don't try to steal your customers money! It really isn't that hard. Qantas should be at the standard of SQ with all the international destinations they have but no! Too much greed.

    • @nickolliver3021
      @nickolliver3021 Před 9 měsíci +7

      greed runs the world sadly

    • @lhk7006
      @lhk7006 Před 9 měsíci +3

      SQ's economy class product is unfortunately going downhill tho.

    • @electro_sykes
      @electro_sykes Před 9 měsíci +1

      Joyce is running Qantas like a low cost carrier without the low fares

    • @Jenna_Miles
      @Jenna_Miles Před 9 měsíci

      @@nickolliver3021 Capitalism enables greed and such rampant exploitation of workers. Time to throw it in the lake 👌

  • @iboibrahims93383
    @iboibrahims93383 Před 9 měsíci +15

    Yep, I avoid Qantas and Jetstar now. Horrible corporation!

  • @PrinceTancred
    @PrinceTancred Před 9 měsíci +8

    This is a gross example of corporate greed. How convenient that Joyce sped up his own resignation date.
    The people demand a real punishment. If Qantas has to pay out millions of dollars it wont be enough. The people responsible, need to be punished for justice sake.

  • @coover65
    @coover65 Před 9 měsíci +13

    My last QF flight was a J class flight from BNE to AKL. Earlier that year I'd flown J class in the upper deck of their 747 to LA and back, yet this Trans-Tasman hop was nothing in comparison service wise. On return from Auckland Qantas put me on an Emirates A380. Their business class was far better than what Qantas had to offer. from that moment on, I knew that my flights to Europe from then on would be with Emirates. Since then, I've also tried Singapore, Etihad and Thai. As long as Hudson is at the helm, I will not spend a single dollar on a Qantas flight.

    • @gone547
      @gone547 Před 9 měsíci +1

      Last flew Qantas 20 years ago. Now it's SIA, all the way.

  • @andyh5666
    @andyh5666 Před 9 měsíci +15

    Thank you for mentioning the good staff at Qan. I feel for those folks on the ground (and off) that have been badly let down by management (and customers too).
    I've witnessed great kindness and understanding from ground staff when I've flown with my elderly mum. Thank you Qantas staff, sorry the good ones are copping the flack and 'up yours' management..

    • @jimwellsmore6172
      @jimwellsmore6172 Před 9 měsíci

      I had more than enough lies from more than enough QF staff when chasing my refund. Or the times they promised to transfer my call but hung up instead. On top of poor customer service on the ground and in flight going back years. No change at QF will win me back

  • @simmogj
    @simmogj Před 9 měsíci +3

    Selling a product that you know you cannot supply is fraud. Some executives need to be jailed

  • @spencermukai8565
    @spencermukai8565 Před 9 měsíci +8

    Thank you for your time developing and creating these excellent videos and your narrations. This discussion is always the result of corporate greed. Always about profits, number one…same stories in America too, in decades past. Who suffers? The customers, workers, suppliers…..

  • @leigh5152
    @leigh5152 Před 9 měsíci +15

    Vanessa Hudson is an equivalent AJ nightmare for Qantas. She will only continue AJ's management approach. A massive strategic error of the BOD, an extremely arrogant pattern for which they are known for...but they know they can always cuddle into the arms of the Australian government. I'd be shocked if any QF management would ever be successful outside of Australia.

    • @richardmartin8998
      @richardmartin8998 Před 9 měsíci

      Olivia Wirth was a worse option. Frankly, they need a completely new executive team and board, staying out of politics, and focused on returning full service to a full service airline.

  • @goodshipkaraboudjan
    @goodshipkaraboudjan Před 9 měsíci +9

    Put it this way - when Aussie pilots are taking ACMI and ULCC jobs on the E3 scheme over QF that tells you enough.

  • @lautada
    @lautada Před 9 měsíci +22

    The new CEO was the COO of the company, so she is also responsible of the company problems..

    • @bennyshelts
      @bennyshelts Před 9 měsíci +1

      CFO.

    • @jonohaha13
      @jonohaha13 Před 9 měsíci +1

      annnd she came from Jetstar...

    • @electro_sykes
      @electro_sykes Před 9 měsíci +2

      Haha, so did Joyce. The both of them are trying to turn Qantas into a low cost carrier without the low prices😂😂

    • @sunny18814
      @sunny18814 Před 9 měsíci

      They also did something I cannot accept… retiring the 747

  • @stevens8744
    @stevens8744 Před 9 měsíci +11

    Once an airline of great pride for Australians, having flown internationally on their A380s and 747s, now in tatters and an embarrasment. Alan Joyce really did a number on Qantas, and has divided more Australians by supporting the governments voice to parliament (which polls show only has about 40% support for) in exchange for blocking competition from Qatar and others. Absolutely shameful.

  • @gregbutler4927
    @gregbutler4927 Před 9 měsíci +4

    Typical executive class who think more about their stock options than the dedicated people who run the show. Your business IS your people for without these people your stock options would be worthless. TREAT them right.

  • @waynesilva3129
    @waynesilva3129 Před 9 měsíci +5

    Once greed sets in. You can’t see straight or think straight. With Qantas, it wasn’t customer service. It was customer no service.
    Qantas, listen to customers and take their letters serious. When you continuously make excuses. It’s a sign of incompetence. AJ was more concerned about long haul endurance flights.

  • @scottlewisparsons9551
    @scottlewisparsons9551 Před 9 měsíci +4

    I wouldn’t hold my breath. I used to like it. I flew back from London last October in an A380. It was a good flight but stopping in Changi left a lot to be desired. I think Qantas was overall okay. However, I don’t like how management treated staff or passengers.

  • @maxthelab8457
    @maxthelab8457 Před 9 měsíci +5

    Sounds very similar to BA's demise.....................unfortunately very few businesses these days put customer satisfaction at the core of their business plan. Strange because you can only piss customers off so far then, bam, you lose them, and getting customers back is one of the hardest things to achieve.

  • @jabyrne3849
    @jabyrne3849 Před 9 měsíci +3

    I’m in Darwin and pre Covid we had flights on Jetstar to many international destinations but mainly Singapore and Bali. Post covid we have a limited number to Bali only and no Singapore at all. Convenient timing or just not in their interest as they have past it off to their mates at Singapore airlines who charge twice to three times the amount for the same flight. Bali trips are packed to the rafters and fly at late evening arriving in Darwin at 3 am. Premium price tag with discounted service and no competition. This is not just a quanta’s issue but an industry issue (including our monopolised airports ) protectionist practices, monopolised routes and poor customer service on all levels after the pandemic. And we the consumers/ tax payers payed their bills over covid while they used the pandemic to screw their own staff… I’m over these companies

    • @danb5944
      @danb5944 Před 9 měsíci

      I miss the old days a few years ago could find a $350 one way from Melbourne too Thai or Bali on Jetstar never late or cancelled

  • @pch1147
    @pch1147 Před 9 měsíci +15

    Qantas needs to go back and revisit what service was thirty to forty years ago, because the customer service they offer now is pretty well pathetic in comparison. But then again this would be the result of the lack of support to the staff by the management structure, because the staff are not respected or appreciated as they used to be either by their management structure. There is also the new policy of bumping aircraft in order to save money, which is common with regards to JetStar as well. As has been mentioned by others, since the privatization of Qantas the motivations behind the management of the airline has purely been about profits rather than what the business was supposed to be; The Spirit of Australia, which it no longer is. In private hands it is definitely not the Australian Flagship Airline that it used to be, even though some people seem to feel that it is. There is far better service available on many other alternate airlines now. After my own personal experiences with Qantas over a number of years. I simply avoid flying with them any more. Airlines should never lie to their customers, however Qantas has become exceptionally good at that practice from what I have witnessed.

    • @pch1147
      @pch1147 Před 9 měsíci +1

      @@melonbobful Greed does not justify the disenfranchisement of the employees as well as the public. Bisiness ethics is in short supply these days an customer service is an extremely rare phenomenon the more time passes. Greed seems to be all that matters. I am not as proud to be Australian as I once was, due to the fact that communities are so unstable and hope has deminished significantly. Qantas is an excellent example of the a facilitator for undermining community.

    • @pch1147
      @pch1147 Před 9 měsíci

      @@melonbobful Thank you. I did appreciate that you were being light hearted. Perhaps the biggest concern for me was the decrease in the maintenance standards of the aircraft. For the gaining of profits they were willing to risk the wellbeing of all those that supported our once great airline. Thanks for your interaction.

  • @shantishanti1949
    @shantishanti1949 Před 9 měsíci +2

    The back handed sweetener deal to block Qatar flights in Australia for the price of putting YES on their planes is a disgrace.
    Qantas safer reputation is no longer valid. I was stranded for a year and had to pay 3 times through Qantas to get home.
    Would not support them again.
    Alan Joyce should not get 24 million to leave he should give back his already paid salary.

  • @heidirabenau511
    @heidirabenau511 Před 9 měsíci +1

    I know many people who have had to deal with outsourced customer service, not with an airline, but with UK Open Access Operator Grand Central. This customer service company would announce that a service had been cancelled, but would list a service which didn't exist, they would then provide alternative travel details for passengers to board the train at a later stage but would tell passengers to get trains which would arrive well after the connecting train would leave,

  • @ralphsmith1170
    @ralphsmith1170 Před 9 měsíci +1

    I used to always fly Qantas as a first choice. Now I only fly Qantas if there is no other alternative. In the past few years, I have been screwed around by Qantas so many times, that disruption of my travel plans has become the rule, rather than the exception. No other airline I have used has come anywhere even close to the cock-ups and lousy service I have experienced with Qantas. I am hoping that the new CEO can turn around this once great airline, that used to be our country's pride, but she will have her work cut out to do that, in the short term anyway!

  • @creditelectric
    @creditelectric Před 9 měsíci +2

    The cancellation of QF93, an overseas flight cancelled with two days notice was unbelievable, what was the whole story? Airlines were once touted as customer centric to be emulated by others, but something changed.

  • @lordmashie
    @lordmashie Před 8 měsíci

    Remember even something as little as the images of Qantas planes in a turnaround surrounded with bright red Qantas GSE? You can still see them in some ports as some ground-handling contractors aren't fussed about rebranding the old QF gear they received (just remove the Qantas stickers, add their own and call it a day) but it just isn't the same. Outsourcing was already pretty established in Qantas under Alan Joyce before COVID. From maintenance, to catering (selling off QCatering to Dnata in 2017), and ground-handling on a smaller scale. Looking at the before and after for Joyce, there's just less Qantas in Qantas if that makes sense, feels hollowed out.

  • @witsend008
    @witsend008 Před 9 měsíci +14

    No more Qantas for our family. Voting NO for Qantas too . Sad to see how the company deteriorated, morally and operationally.

  • @NinoNiemanThe1st
    @NinoNiemanThe1st Před 9 měsíci +3

    A balanced review of the mess Qantas is in now due to its ex CEO and absurdly pliant board enthralled by him. He went, the board should go soon too. Their reputation is in the toilet and they need (and will get ... from the investors) a complete reset in people at the top, including the entire board. Pity the poor people who gave their all to a company they loved, only to be dumped on the street.

  • @alankirby1353
    @alankirby1353 Před 9 měsíci +4

    I quote a customer service operator when I complained about Qantas New Zealand who caused my flight to be missed …. They are multinational not a national flag carrier. Out sourcing was their biggest issues and mistakes. Why he was employed is beyond me ruined Aer Lingus…..

  • @Black_Sun_Dark_Star
    @Black_Sun_Dark_Star Před 9 měsíci

    If you dig deeper, in the mid to late 90s, Qantas was on the verge of bankruptcy. Initially the Australian Government did not wanted to help, instead seeking private investors to bail out the airline. Singapore Airline stepped in and willing to buy them out. This initiated a debate in the Australian parliament, who tend opted to reject the offer, because they wanted to keep Qantas Australian. This was pure rubbish, as it was their protectionism, racial discrimination, and pride, that prevented them from taking up the offer when no other airlines would.
    In the end, the Australian Government decided to bail them out, creating a monopoly where Australians pay a lot more for their tickets, as there was little to no competition

  • @davidsavage6227
    @davidsavage6227 Před 8 měsíci

    Qantas needs a Go Forward plan. The new CEO needs to be a visionary. Totally focused, 24/7, on Qantas, with no distractions. The good news is that Qantas has a fantastic head start with branding. For a new CEO, that means putting the best people in place to support the new vision for Qantas. If I were given an airline that has lost its way but has the right ingredients for a wildly successful business, I would choose Qantas.

  • @jasonryan1349
    @jasonryan1349 Před 9 měsíci +2

    everthing you just said is true,great reporting

  • @Scoobadal
    @Scoobadal Před 9 měsíci +2

    A particulallry good episode this week. Wll done on a balanced and factual; assessment of a national dsigrace. I'm conflicted about my top FF status (P1) so much hard work and overspend to maintain and in doing so enduring an airline in decay, an outdated fleet that's is really a disgrace and cabin crew who clearly hate their jobs more often than not. YES - all first world problems but still a conundrum. Dancing with the devil I hate but keep getting lured back by misplaced loyalty and status chasing

  • @video125com
    @video125com Před 9 měsíci

    Flew Qantas from Auckland to Sydney 3 hours on a cattle truck. THEN no less than SIX hours on an identical cramped 737 to Bali. Dreadful. Even the premium economy A380 was poor.

  • @onlibertyjm
    @onlibertyjm Před 7 měsíci

    Last October, Qantas canceled my flight from Sydney to Singapore just a few hours before departure time and refused to refund. The only alternative they offered was a midnight flight. I wasn’t ablt to attend an important meeting because of it.

  • @shashawo
    @shashawo Před 9 měsíci +1

    Joyce ruined the brand QANTAS and should be paying his bonuses back. All of them .
    👍👍 for mentioning REX.
    Nothing but praise for them from my experience.

  • @boeingdriver29
    @boeingdriver29 Před 9 měsíci +1

    I flew for this mob for 25 years and watched it morph from a wonderful service oriented company into a completely profit based operation leaving it a mere shell of its former self. The ultimate responsibility for this rests with the board, they should all be sacked and replaced immediately.

  • @rover-t
    @rover-t Před 9 měsíci

    It's the same with British Airways, especially under the rule of Willie Walsh; pare back everything so that quality (and staff / customers) suffers, but then still claim all the glory of being a flag carrier. I actively avoid them. But it doesnt have to be like that - Singapore maintains quality and a high reputation. So many Asian and Middle Eastern airlines are far ahead now.

  • @fredbear-sf9st
    @fredbear-sf9st Před 9 měsíci

    I haven’t flown on Qantas for holidays since 2004. Emirates, Etihad, Singapore and Qatar are operators I’ve used. Qantas is always 25-30% more expensive and generally fly older aircraft.
    The last time I flew overseas with Qantas was in 2004. There was no entertainment in our section of the plane due to a technical issue. No compensation was give to us and I was flying for 9 hours.

  • @grahambaker6664
    @grahambaker6664 Před 9 měsíci +5

    Joyce was the symptom not the disease. QANTAS needs to overhaul its board to inject more aviation industry expertise. The board selected Joyce, agreed Joyce's employment package and performance targets, and signed off on Joyce's plans and strategies. If Joyce oversaw the slow demise of the QANTAS brand he was only able to do so because of the inadequate oversight of the board.

  • @electro_sykes
    @electro_sykes Před 9 měsíci +1

    Even John Travolta is disgusted by how Qantas suddenly went downhill

  • @brentsummers7377
    @brentsummers7377 Před 9 měsíci

    I walked past the Sydney Qantas HQ on the day Joyce was leaving & two TV crews were set up on the edge of the pavement. All very surreal as I had just watched the breakfast tv news show!

  • @Southwest_923WR
    @Southwest_923WR Před 9 měsíci

    Wow, this caught me totally off guard!
    I had no idea Qantas is going through issues like this.
    I remember seeing the old ads fir Qantas as a kid with the koala saying;" I hate Qantas!"
    Maybe that was a foresight for todays events.🤷🏿‍♂

  • @jimpikoulis6726
    @jimpikoulis6726 Před 9 měsíci

    Qantas was truly a respected company during it's ownership by the federal government it didn't make a huge profit but it's focus was to operations & maintenance and engineering of it's aircraft was considered the worlds best practice this is why they have never lost an aircraft (hull loss). There has been close calls that would of ended that record. Qantas had at one point had thousands of applicants wanting to begin their careers with Qantas hence their good standing amongst the community. Since Privatization this airline has been gutted to the core stripped of its reputation taken risks in the name of profiteering at the expense of it's operations. Quite frankly I am disgusted with their behavior and the government doesn't seem to want to intervene by re-nationalizing Qantas to restore reputation & confidence and put an end to this boardroom insanity.

  • @StallthenTurn
    @StallthenTurn Před 9 měsíci

    The High Court of Australia has now ruled that QANTAS sacking of its' workers and outsourcing to replace them during the pandemic was illegal. QANTAS had appealed to the High Court previous Federal Courts also finding this.

  • @samuelbarringer715
    @samuelbarringer715 Před 9 měsíci +1

    I am surprised that Saturday Night Live has not made fun of Qantas and Alan Joyce in particular.

  • @CSM393
    @CSM393 Před 9 měsíci +1

    It started way way before the pandemic. The unions threatened to strike over not reaching a pay and conditions agreement in 2011 and Joyce decided to ground the entire Qantas fleet worldwide, causing chaos to 70,000+ passengers. Sad the actual company decided to put passengers last in the case.

    • @Peter-vn8ue
      @Peter-vn8ue Před 9 měsíci

      What do you expect from Alan Joyce the CEO of Qantas behaving like a 5 year old child having a tantrum because he couldn't get his way. Thank God he has gone, be it 10 years too late.

  • @chainman1
    @chainman1 Před 9 měsíci

    It’s a putrid mess atm.
    Deserves all the scrutiny and prosecution that will inevitably come their way

  • @recurse
    @recurse Před 9 měsíci +2

    I still maintain that Canada has the world's worst airlines, but Australia is plainly competitive!

  • @Peter-vn8ue
    @Peter-vn8ue Před 9 měsíci +1

    Alan Joyce is the worst CEO Qantas has ever had, that is his legacy. He should have been stripped of his last lot of bonuses. Thank God he has finally gone. He is a disgrace to our national carrier and holding the CEO position. The whole Qantas board needs to be sacked too.

  • @williamcrossan9333
    @williamcrossan9333 Před 9 měsíci

    One big issue is IR.
    Qantas does not negotiate or involve their staff in EBA negotiations.
    All done through unions.
    Unions who often don't listen to their members.

  • @anthonypearson6759
    @anthonypearson6759 Před 6 měsíci

    2:47 you could say that of the entire government. No other country turned their back on their own citizens faster than the Australian government. If they insisted on closed borders and quarantine, the least they could have done is subsidized them. Instead, they left Australians overseas to die. Horrible. And the worst thing? 86% of the country supported these measures. I’m not sure if caring is a core Australian value at all.

  • @kutgezicht1362
    @kutgezicht1362 Před 5 měsíci

    I flew on QF30 from HKG-MEL in July 2008 when the oxygen bottle blew. Thanks to the excellent experienced crew I am here to talk about it. Fast forward to 2024 I would not fly on a Qantas plane again. Witnessing the decline in quality of service and product. I do not feel safe or confident on a QF aircraft. Over a decade of gold and platinum FF you notice things. Even the Qantas Lounge became more like a interstate bust waiting area. Besides losing my patronage, they lost my family and any international travel for business purposes. Does Qantas care? No, neither do I about them

  • @747forever9
    @747forever9 Před 9 měsíci

    Ty dj!!

  • @ronaldsimmons9517
    @ronaldsimmons9517 Před 9 měsíci

    Qantas doesn't just need a mindset change, policy change, or service quality change. It needs a board change. And the sooner that happens, the better.

  • @danb5944
    @danb5944 Před 9 měsíci

    I flew qauntas about a year ago..ive flown most of there planes a380 787 737 @330 etc but i just dont like them overpriced and theres better options depending on where you fly..having said that ive flown jetstar alot when i can get a good price and ive never had any trouble great low budget airline

  • @markellsworth980
    @markellsworth980 Před 9 měsíci +1

    How does over-reliance on COVID-grounded A-380 aircraft fit into this problem? Expensive airplanes on the ground or flown not full are boat anchors!

    • @andrewdouglasingram
      @andrewdouglasingram Před 9 měsíci

      The A380 was a massive mistake to replace the 747s. Too many money losing economy seats. Too many engines. Too much maintenance. Qantas should have bought the 777-300s, which I believe was the original plan. This decision was made by Mr Joyces' predecessor, and he was stuck with brand new dinosaurs.

  • @well-blazeredman6187
    @well-blazeredman6187 Před 9 měsíci

    Good video.
    Taking payment for a service one has no intention of supplying? Sounds like a fraud.
    Perhaps that new Global Airways should look to set up a subsidiary in Australia.

  • @lachd2261
    @lachd2261 Před 9 měsíci

    Qantas staff are generally fantastic. I was delayed on a Jetstar flight a few months ago with a technical problem on the ground - the engineers got the plane in the air, the pilots were very professional, and the Cabin crew made us feel assured while we waited. They are great people who are badly let down by their arrogant management.

  • @sahilnarula2064
    @sahilnarula2064 Před 8 měsíci

    When Qantas is called the "spirit of Australia" the first thought I had due to the quality was.....,,, Why Would Qantas want to be known as the Sprit Airlines of Australia

  • @Ccssww
    @Ccssww Před 9 měsíci

    Unfortunately the new CEOs former job was CFO. That word FINANCIAL makes for a SCARIER future. People with finances at the forefront usually care about one thing and one thing only. As Joyce said many times, his job is to look after the shareholders

  • @steveblake6877
    @steveblake6877 Před 9 měsíci

    Just look for Qantas pilots and staff walking through the airport. They are ashamed. Heads down. People all thinking the same thing. Shame on Qantas.

  • @fieldsofgold775
    @fieldsofgold775 Před 9 měsíci

    Well the biggest problem Qantas had has left. The former CEO.
    How did he even get that gig?
    I think the Qantas board needs shaking up too.
    I’m sure Qantas will try to work back the trust they stole.
    It’s an iconic airline.
    Meanwhile I think I’ll travel with Star Alliance. Air NZ & Singapore Airlines.
    Time to sashay away. I’m not spending money on anything that isn’t delivering flyer loyalty points when required, & on time gate times….& my baggage.
    How could Qantas have gutted itself of all the experienced people it once had.?
    Beyond belief.

  • @HiSteOfMnd
    @HiSteOfMnd Před 9 měsíci +1

    Downfall? I highly doubt that if they’re making revenue/profit. It’s the legacy carrier for Australia, citizens/loyal customers will always find ways to fly with the company. Let’s be honest at the end of the day it’s all about the money.

  • @adriansmith7604
    @adriansmith7604 Před měsícem

    AJ absolutely stuffed Qantas never recover open up the airways ASAP

  • @seantomo
    @seantomo Před 5 měsíci

    Qautas has been hiring scabs.
    And not re employing their loyal, expirenced staff.
    This is causing serious safety risks for all it's flights.

  • @TheScratchingKiwi
    @TheScratchingKiwi Před 9 měsíci +1

    See also Air New Zealand 😔
    How can you be proud of a national airline if it also holds a monopoly in the vast majority of the country while charging crazy prices?

    • @a.nelsonsucgangm.d.8261
      @a.nelsonsucgangm.d.8261 Před 9 měsíci

      and in New Zealand (from what I recall) there is a monopoly on domestic flights by Air NZ. Air NZ did everything they could and succesfully stymied any other domestic airline start up at the time. When I still lived in NZ, a flight from Auckland to Christchurch was far more expensive than a flight on Cathay Pacific from Auckland to HK. Yes, they can...because they have a government sanctioned monopoly- just like Telecom in those days, the milk, cheese and butter company, and various others.

  • @electro_sykes
    @electro_sykes Před 9 měsíci

    I blankly remember Joyce revealing a strategy similar to Ryanair

  • @t288msd
    @t288msd Před 9 měsíci +1

    This will blow over in no time.

  • @Bobrogers99
    @Bobrogers99 Před 9 měsíci

    Cutting corners in order to maintain a high rate of return for investors is not the way to run a successful company. Qantas had previously attained an excellent reputation, but apparently some executive decisions are destroying it.

  • @edm9527
    @edm9527 Před 9 měsíci

    The turn around will ONLY happen when the board is sacked and a new board installed

  • @australiantechcenter6007
    @australiantechcenter6007 Před 9 měsíci

    It has neve been the "Spirt of Australia" It goes back to the time Hudson-Fish would not fly during storms.

  • @skyknight1983
    @skyknight1983 Před 9 měsíci

    Qantas management especially Alan Joyce is to blame for his ruining a great aussie airline. Flying planes that are older than 25 years, cutting in-house staff and taking FAT PAYCHECK while doing it. I hope they can charged for ruining a once great company

  • @Nae395
    @Nae395 Před 9 měsíci

    I've probably been on 20 QF flights over the past three months and I've never heard such unenthusiastic pilots over the tannoy.

  • @johnboyd6943
    @johnboyd6943 Před 9 měsíci

    Joyce is solely to blame for the trashing of this once much envied airline. It is going to take years - decades - before it is anywhere near the airline of bygone days. And it will never be the same.

  • @lilithchick
    @lilithchick Před 9 měsíci

    I find it disturbing to hear that costs were cut but AJ gave himself a $21M bonus. Then you wonder how much the other high level executives also got. Was money really saved overall? I wonder.

  • @craiggemmell3558
    @craiggemmell3558 Před 9 měsíci

    For Qantas the words of the old Yazz song " The Only Way Is Up" comes to mind, well it won't be with any of my money.

  • @dillonbyrne174
    @dillonbyrne174 Před 9 měsíci

    New ground handling isn't the problem. The exact same people that service Qantas also service 3 of the top 5 safest airlines in the world with no error. The systems in place put there by Qantas themselves are the reason there are loading errors. But I suppose it's easy to blame the guys and girls below the wing, doing the hard work, rain, hail or shine, working 50+ hour weeks with equipment in no where near the amout or standard they need.

  • @adriansmith7604
    @adriansmith7604 Před 8 měsíci

    It finished in my book Jet Star same OPEN UP AIRWAYS

  • @Steve-my6kd
    @Steve-my6kd Před 9 měsíci

    Now that the "wicked" Leprechaun has exited and taken his enormous pot of gold with him, the airline may have a chance!
    Qantas under new CEO Vanessa Hudson has the mammoth task of regaining the trust of Australia's flying public and returning the once admired national carrier back into our Favour.
    The Qantas Board also needs a clean out. CEO Alan Joyce didn't make company direction without their approval and the board must take responsibility for the dire position the company is in.
    I want Qantas to be great again! But they've got a lot of work to do. Here's hoping the "Sirit of Australia" still has a heartbeat.

  • @davewhite4206
    @davewhite4206 Před 9 měsíci

    I think Australians will not tolerate the re-brand and will avoid booking with the company and will use other carriers.

  • @andrearoberts1953
    @andrearoberts1953 Před 9 měsíci

    It's like the saying goes..."fish starts to rot at the top"!

  • @simmogj
    @simmogj Před 9 měsíci

    Flying to USA often, Qantas has lost me. I take the extra leg via Air NZ. A much better airline and the crews are more courteous

  • @snuscaboose1942
    @snuscaboose1942 Před 9 měsíci

    The new CEO Hudson was part of Joyce's "leadership" team, so not much chance of a revival whilst the stench of Joyce remains.

  • @timpick7554
    @timpick7554 Před 9 měsíci +1

    I’m currently in Japan, I flew here from Sydney. I flew here with Singapore Airlines. Qantas was never an option for me I considered when I booked the ticket. It’ll take a lot of change for me to consider them again.

  • @PLANETIA01
    @PLANETIA01 Před 9 měsíci

    I have been a loyal customer of QANTAS for over 40 years now. I have so many QANTAS Frequent Flyer points that all these days I use them for is buying merchandise from their catalogue. The last time I used points to fly from Perth to Sydney return [business class] was in 2013. Air fares have increased since then.
    Allan Joyce should be made to pay back the $21.9 million dollars that have been given to him through him leaving as CEO as this is not a hard position to fill. That money could be spent on paying all of the customers that booked flights on QANTAS when QANTAS had already cancelled those flights. I am ashamed and embarrassed that QANTAS has this current situation and if I was a billionaire, I would buy QANTAS and reinstate all of the employees that were dismissed during the COVID period. Shame Allan Joyce ... SHAME!!! DM.

  • @halitosis75
    @halitosis75 Před 9 měsíci

    Qantas isnt our flag carrier or national carrier. Its a privately owned company.

  • @gerfranpat
    @gerfranpat Před 9 měsíci

    The entire Board also requires a cleanout.

  • @ivan7453
    @ivan7453 Před 9 měsíci

    Australian spirit has never been so mean spirited than Qantas.

  • @GlowingTube
    @GlowingTube Před 9 měsíci

    Joyce and the board destroyed this brand. Utterly shameful short term thinking.

  • @electro_sykes
    @electro_sykes Před 9 měsíci

    I now see VA as our new flag carrier

  • @harryarora9219
    @harryarora9219 Před 5 měsíci

    Even after being associated with qantas for over 20 years I have never been convinced they are value for money- will continue to avoid them as much as possible

    • @odzergaming
      @odzergaming Před 5 měsíci

      Plz tell me why Qantas is twice as expensive but half as good as other airlines on the same route

  • @bruceevennett955
    @bruceevennett955 Před 9 měsíci

    You haven’t mentioned the age of their fleet.

  • @irwindarmawan1124
    @irwindarmawan1124 Před 9 měsíci

    Alan Joyce and his Exec looking at Travelling Australian as Cash Cows' and he looks at Qantas Employees as his subject slaves-

  • @sainnt
    @sainnt Před 9 měsíci +1

    I wonder if Alan Joyce would retire, or helm another carrier overseas.

    • @jimbo6059
      @jimbo6059 Před 9 měsíci

      What like Rod Eddington, who came from QF and started the cost cutting at BA.

    • @electro_sykes
      @electro_sykes Před 9 měsíci

      Honestly Joyce would do an awesome job running RYANAIR

  • @rolandnelson6722
    @rolandnelson6722 Před 9 měsíci

    Joyce was taking the piss. Once this became his sole priority it was only a matter of time before he drowned the airline. He finally reached selling tickets that didn’t exist and giving himself a multi-million dollar bonus for doing so.
    His achievement is finding how much piss taking will drown an airline. How even knew that was a thing?

  • @Smithy67
    @Smithy67 Před 9 měsíci

    The planes are old, dirty, stained, chipped and scuffed. Average fleet age is 15+ years. There are a lot from the early 2000s. They are going to have to spend a HUGE amount to come even close to competitors like SQ and the Middle Eastern airlines. No wonder Qantas wants to restrict international competition

  • @zealman79
    @zealman79 Před 9 měsíci

    If you swap Qantas with Air New Zealand the story would be more or less the same. Must be something in the Tasman sea we're both drinking.

  • @jr800w
    @jr800w Před 8 měsíci

    The foreign ownership needs to be lowered.

  • @tomcartmill401
    @tomcartmill401 Před 9 měsíci

    Well, to share an opinion is one thing, but some times it may cause you some trouble. Did you get this checked before putting it up? I hope so.