I ship and receive high end antique reclaimed hardwood flooring products weekly. My orders are thousands of pounds and are completely packaged on pallet skids. The decline in care of the products is disturbing. It's not just the big mail type shipping companies. Big freight is even worse! Imagine waiting 10 weeks for the mill, two weeks for the shipping, and receiving $150k worth of rain soaked flooring that is supposed to be installed into a 5 million dollar home. That my friends is how a company can get sued into bankruptcy!
When unloading a truck, everything goes onto an extendable roller wheel conveyor that feeds the main belt. It probably fell off one of those two. It didn't fall 6 inches. It fell 3 feet. The box ripped open and they had to check it. The other head was probably far more damaged. So they just chucked it into a "lost inventory" pile and created a situation that someone else would have to handle, escaping any accountability.
My wife is Japanese, she was completely appalled, when she saw the condition of boxes here in the US. She buys and sells stuff on eBay, on heavy items, she spends a small fortune on packing, this also leads to a tremendous amount of wast. Doesn’t matter, UPS, fedex and USPS all the same. In Japan, the box will arrive, the same condition it was shipped.
Once received a 60mb tape backup worth $2k via UPS. To say the box was damaged would be an understatement. Of course Ups declines the insurance claim stating the product was packaged poorly, double cardboard a 100% foam fit packaging!
I'm down to being part of a class action suit against FedEx, I agree, their shipping logistics is literally criminal! They add hundreds of miles to every package they ship, for real!
I do all sorts of shipping and you're right UPS, FedEx and USPS are all horrible. I would however say the ProMax REALLY needs to up their shipping game. That box might be ok for retail sales, but no way it's gonna hold up to a shipping company. I ship vises that are 80+ pounds and I build a small crate that's then put into a box with staples, nylon strapping tape and a shipping label attached to the vise itself incase it breaks free.
It never fails, initially a company is all about customer service and they will bend over backwards to make sure that you're happy and that's the way it should be. Then as the company grows at some point it becomes less about customer service and more about profit margins and the bottom line, that's the point where customer service goes right out the window. Here's the rub it's not just shipping companies, you can apply the same rule to social media companies gas stations and grocery stores.
This is why we appreciate D&J Performance so much. Their heads come in a wood crate, ratchet strapped in so shy of the box itself caving in- the only side that can be "Beat around" is guarded by 2x4 stands.
This video was too damn relatable. FedEx lost $10k of GWagon components for a customer of mine that was shipped from Orlando to Gainesville, FL - a 90 min drive. Logistics has been insane. Parts will leave a warehouse in Atlanta, travel to Raleigh, Virginia Beach, down to Pompano beach and then up to Gainesville. This company needs to burn in hell
I ordered a set of rims for my truck a while back, the only shipping was through FedEx. They shipped in two boxes, which consisted of a box, a layer of packing material, and then another box which was wrapped in tape. The boxes arrived almost 2 weeks apart, both absolutely destroyed. One of them was missing the internal box, and the rims were just thrown in there. Both boxes had torn corners, were smashed, crunched, and overall just destroyed. Out of the 4 rims, TWO had bent beads, the plastic hubcaps were broken on three of the rims, and all of the hardware was gone. Almost $100 in shipping costs and THIS is the quality of it?
I used to work for FedEx. I both loaded and unloaded trailers. The way unload is done, it's literally impossible not to drop the boxes. They put the trailer up on an incline so things fall when you disturb them and tell you to chuck them down and out as fast as you can. Insanely dangerous as well as damaging. You spend all shift dodging falling packages working in unload. Serious injuries are extremely common.
I feel your pain! A few of my shipping horror stories are: FedEx lost a pair of CBX cylinders and piston sets and tried to blame it on me. The driver came to my house and gave me some grief about it because he was going to have to pay for half the $2,400 claim! UPS ran a fork lift blade through very robust packaging into an aluminum block and cracked the liner where it was protruding from the bottom. USPS lost a crankshaft I shipped to England and it took 9 months to settle the claim.
I received a package of 9mm ammo from a major manufacturer in the upper Midwest. Miraculously it arrived a day ahead of schedule. I found it by the front door one morning, giant hole in the side of the box, loose rounds rolling about. I was able to pull the individual boxes out through the hole. Surprisingly, all the ammo was there.
I worked at the ups hub at the Philadelphia airport for a couple of weeks and let me tell you. These places don’t give a dam as long as you keep pushing packages through their lines. The second the boxes come off the plane they are thrown into big carts by a conveyor belt. Then from the carts they are pretty much dumped on to another belt that leads to the tables where a big metal arm slaps the packages on to different parts of the table. Then the guys grab the packages and throw them down another conveyor belt depending on the zip codes. Then the belts go to different trailers where they get thrown around a squeezed onto the trailer by hand. And rinse and repeat at the next location. Smh also worked at a post office and the employees would open birthday cards and steal the money and throw away the rest. They would also damage packages on purpose if they thought it contained electronics and steal the phones etc and deliver the broken box in a plastic bag with a sorry note attached. The worst part was that the supervisors knew what they were doing and just didn’t care. I don’t know the inner working of fedex but I’m sure it’s the same as ups. It’s rare I get a package from them on time and the box isn’t damaged. Smh I wish we had a reliable and responsible carrier service here in the states. If I can avoid having things delivered by them i avoid it like the plague no matter how much of an inconvenience it is.
I'm from Australia and we get the added bonus that when a carrier like FedEx sends to us via "non-priority" and it arrives in the country too quickly then they must leave it in their warehouse to sit. I'm not kidding, they are willing to pay for their warehouse space just out of spite. I literally can't even drive to the warehouse and pick it up. It's just nasty.
I ship and receive high end antique reclaimed hardwood flooring products weekly. My orders are thousands of pounds and are completely packaged on pallet skids. The decline in care of the products is disturbing. It's not just the big mail type shipping companies. Big freight is even worse! Imagine waiting 10 weeks for the mill, two weeks for the shipping, and receiving $150k worth of rain soaked flooring that is supposed to be installed into a 5 million dollar home. That my friends is how a company can get sued into bankruptcy!
When unloading a truck, everything goes onto an extendable roller wheel conveyor that feeds the main belt. It probably fell off one of those two. It didn't fall 6 inches. It fell 3 feet. The box ripped open and they had to check it. The other head was probably far more damaged. So they just chucked it into a "lost inventory" pile and created a situation that someone else would have to handle, escaping any accountability.
My wife is Japanese, she was completely appalled, when she saw the condition of boxes here in the US. She buys and sells stuff on eBay, on heavy items, she spends a small fortune on packing, this also leads to a tremendous amount of wast. Doesn’t matter, UPS, fedex and USPS all the same. In Japan, the box will arrive, the same condition it was shipped.
I like how you have to pay extra for shipping insurance to make sure they do the job that you already paid them for.
Once received a 60mb tape backup worth $2k via UPS. To say the box was damaged would be an understatement. Of course Ups declines the insurance claim stating the product was packaged poorly, double cardboard a 100% foam fit packaging!
I'm down to being part of a class action suit against FedEx, I agree, their shipping logistics is literally criminal! They add hundreds of miles to every package they ship, for real!
30 year ago a buddy worked at UPS sorting hub he said when the package was labeled "fragile " they would throw the box even harder
I hear you.
"It's like choosing between a cat turd and a dog turd"
I do all sorts of shipping and you're right UPS, FedEx and USPS are all horrible. I would however say the ProMax REALLY needs to up their shipping game. That box might be ok for retail sales, but no way it's gonna hold up to a shipping company. I ship vises that are 80+ pounds and I build a small crate that's then put into a box with staples, nylon strapping tape and a shipping label attached to the vise itself incase it breaks free.
It never fails, initially a company is all about customer service and they will bend over backwards to make sure that you're happy and that's the way it should be. Then as the company grows at some point it becomes less about customer service and more about profit margins and the bottom line, that's the point where customer service goes right out the window. Here's the rub it's not just shipping companies, you can apply the same rule to social media companies gas stations and grocery stores.
This is why we appreciate D&J Performance so much. Their heads come in a wood crate, ratchet strapped in so shy of the box itself caving in- the only side that can be "Beat around" is guarded by 2x4 stands.
This video was too damn relatable. FedEx lost $10k of GWagon components for a customer of mine that was shipped from Orlando to Gainesville, FL - a 90 min drive. Logistics has been insane. Parts will leave a warehouse in Atlanta, travel to Raleigh, Virginia Beach, down to Pompano beach and then up to Gainesville. This company needs to burn in hell
I ordered a set of rims for my truck a while back, the only shipping was through FedEx. They shipped in two boxes, which consisted of a box, a layer of packing material, and then another box which was wrapped in tape. The boxes arrived almost 2 weeks apart, both absolutely destroyed. One of them was missing the internal box, and the rims were just thrown in there. Both boxes had torn corners, were smashed, crunched, and overall just destroyed. Out of the 4 rims, TWO had bent beads, the plastic hubcaps were broken on three of the rims, and all of the hardware was gone. Almost $100 in shipping costs and THIS is the quality of it?
I used to work for FedEx. I both loaded and unloaded trailers. The way unload is done, it's literally impossible not to drop the boxes. They put the trailer up on an incline so things fall when you disturb them and tell you to chuck them down and out as fast as you can. Insanely dangerous as well as damaging. You spend all shift dodging falling packages working in unload. Serious injuries are extremely common.
I feel your pain! A few of my shipping horror stories are: FedEx lost a pair of CBX cylinders and piston sets and tried to blame it on me. The driver came to my house and gave me some grief about it because he was going to have to pay for half the $2,400 claim! UPS ran a fork lift blade through very robust packaging into an aluminum block and cracked the liner where it was protruding from the bottom. USPS lost a crankshaft I shipped to England and it took 9 months to settle the claim.
I worked for a major logistics company for almost 6 years. One that most people see multiple vans each day.
I received a package of 9mm ammo from a major manufacturer in the upper Midwest. Miraculously it arrived a day ahead of schedule. I found it by the front door one morning, giant hole in the side of the box, loose rounds rolling about. I was able to pull the individual boxes out through the hole. Surprisingly, all the ammo was there.
I worked at the ups hub at the Philadelphia airport for a couple of weeks and let me tell you. These places don’t give a dam as long as you keep pushing packages through their lines. The second the boxes come off the plane they are thrown into big carts by a conveyor belt. Then from the carts they are pretty much dumped on to another belt that leads to the tables where a big metal arm slaps the packages on to different parts of the table. Then the guys grab the packages and throw them down another conveyor belt depending on the zip codes. Then the belts go to different trailers where they get thrown around a squeezed onto the trailer by hand. And rinse and repeat at the next location. Smh also worked at a post office and the employees would open birthday cards and steal the money and throw away the rest. They would also damage packages on purpose if they thought it contained electronics and steal the phones etc and deliver the broken box in a plastic bag with a sorry note attached. The worst part was that the supervisors knew what they were doing and just didn’t care. I don’t know the inner working of fedex but I’m sure it’s the same as ups. It’s rare I get a package from them on time and the box isn’t damaged. Smh I wish we had a reliable and responsible carrier service here in the states. If I can avoid having things delivered by them i avoid it like the plague no matter how much of an inconvenience it is.
I'm from Australia and we get the added bonus that when a carrier like FedEx sends to us via "non-priority" and it arrives in the country too quickly then they must leave it in their warehouse to sit. I'm not kidding, they are willing to pay for their warehouse space just out of spite. I literally can't even drive to the warehouse and pick it up. It's just nasty.