My Mom's GLC had its check engine light flashing last Thursday. I shut the engine off and restarted it and it ran fine. Engine light never came back, but I took it to the dealer the next day. They updated the computers.
ours was on for days and did not go away. My favourite part about Mercedes was a 20k service / once a year. that's how my c class and our GLA was. Never had issue with those 2. With the glc it's multiple times a year and many hours spent at the dealer. Also them saying all the time for us to agree to pay diagnosis fee if they find the problem not to be a defect when the car is still under warranty is ridiculous. They should look for free and charge for repairs if it's caused by you or road debris.
The key fob constantly rolls the windows down without my knowing. Then they don’t roll up. Or my gas cover will not stay shut. My GLC is a hot mess and it came that way
I am surprised you were not offered a service loaner which is standard for dealers in our area of the US. Also have never heard of having to pay a diagnostic fee for a car under warranty.
So far we have received one loaner car from mercedes dealer even after owning 4 mercedes vehicles and servicing them under warranty and maintenance. So it is unfortunate to not be provided loaner car especially when their shuttle does not work because of covid
Makes me a lil nervous about my C300 as they’re basically the same cars as the GLC. I had a CLA so I’m already used to the maintenance costs but jeez; what did I get myself back into…?
I'd recommend getting prepaid maintenance on your first visit depending how long you gonna keep your c class. It's huge savings. In 2018 when I bought my C class it was $999 for 3 services and then in 2019 when I went for first service I believe it was $1199 so the price goes up every year it seems like.
@@POGAuto I had that on the CLA that I bought brand new. This one I got as a retired loaner car with 7k on the clock. I’m gonna have to ask and see if it’s too late to add the prepaid maintenance package
Ya I should’ve bought it for $999 when I bought the car. I just didn’t expect to keep the c class more than a year. This is the longest car I have ever kept mainly because I love it but also because of the crazy depreciation
@@POGAuto Thanks for the video, I think I'll pass on the Mercedes. Porsche also had oil leaks so a hard pass on it. It's a shame since these cars look so nice and fun to drive if only it was reliable.
If I’m not mistaking Glc300 uses aluminum foil to wrap the center console. I went to the car wash and it ripped up the aluminum foil on my armrest I’m not satisfied. Every friend I have that has a Mercedes also has issues within their car with the same aluminum foil type material they used to wrap their vehicles everybody’s car is ripped up Lexus seems far superior I never had an issue with anyone of my Lexus cars
I have a '21 GLC 43 being delivered in a few weeks. It's going to be garage kept, and the temperatures up here in NJ don't get too bad. That said I'm still a bit nervous with issues like this popping up.
This car was kept in a heated garage this year and it still got a check engine light. Hope everything will be good with your 21 GLC most likely Mercedes has worked on the issues that 20s were having
it was like 23 degrees out. so I started up the gla 250 4matic. I let it warm up. like 12 minutes. me r the key wasn't inside the vehicle so the car went into failure mode. remember if your car goes into failure mode. place your key into right side cup holder r look for the key fob pictured leave for key thier for like 5 to 10 minutes. your car will start and go into drive.
That's what I would like to know too? What's the point in moaning about check engine light if you don't know what you are driving? It would be good practice to start up by saying which car you're talking about so that those of us who aren't interested in that particular can of worms can move to the next video with some real contents.
You’re dealership is screwing you, because it’s under warranty. Abuse isn’t. Dealerships are independently owned and operated.if you hit a pothole bad enough you have to get your insurance to fix it.
Car Dealers are full of it. They will rot in hell. I don't know which customer service school they went to before getting a job at the dealership. They come up with most unfair business practices to upset their customers. How stupid and low class for Mercedes dealership to treat their customer like shit and not give them a ride or give them a loaner car while their expensive car is being fixed due to Mercedes crappy build quality.
I agree, dealers are full of it. My Mercedes dealer charges are enormous. I was talking to an English service person about servicing cost and they said charges in England are about 1/3 the cost of the US. I don't know why as the Pound Sterling is around the same as the USD. Rip off, which Mercedes should be on top of.
I’ve got a 2017 350d glc amg with 36000 miles the drivers seat cover is delaminating from the threads, I can’t believe the seats are covered in vinyl and not leather HOW CHEAP and second rate for a so called premium manufacturer commanding premium prices, I sold an Audi A6 tai avant with 190000 miles it was in immaculate condition when I sold it and guess what it had real leather seats. The glc is my first MB and certainly my last MB im going back to Audi they are more robust, Mercedes’ seem to be too sensitive in comparison, the only thing they have got going for them is the looks in my humble opinion
@@matte3561 I just can’t believe that a so called premium brand would use such an inferior material like vinyl in this day and age😱😱😱my first MB and certainly my last
I work at a Mercedes dealership... we also offer almost every car brand except tesla or foreign brands like renault. You people in the comments made broad generalizations based on individual experiences. This guy seems like the customer that comes back 4 times a week for any and every little thing so I am sure the service writer is just tired of dealing with him and is possibly trying to dissuade him from coming back so much by saying things like 'diag fee'. Mercedes build quality and customer service is some of the best I have come across and I have worked with Toyota, BMW, Mitsu, Honda and GMC. Of course there are outliers... no factory bats 1000 when it comes to car production. What matters is how many mistakes do they make and how does the company deal with recalls and mistakes after they happen. His scratched trim is the dark Linden wood and it is 100% due to him or his children banging it up, not sure why he's trying to blame the brand for him being careless.... I have never seen one look as bad as his.
First off... All vehicle vehicle owners should be aware that they are responsible for the vehicle repairs and any diagnosis for concerns they have. If and when the diagnosis or inspection is complete and the repairs would fall under warranty that is when your inspection or diagnosis would be covered along with the repair. It is not the manufacturer's fault if they check engine light is on because you left the gas cap loose. It's not the manufacturer's fault if the cruise control doesn't work for you because you didn't hit on before hitting the set button. This person likely was offered a means of a shuttle somewhere and likely declined. Because no shop once customers sitting there waiting. This customer himself said he will wait. For the repair. This customer left without paying for anything because it was covered under warranty. I do not understand the point of this video at this moment except to hear someone complain. Can't blame the dealerships either for COVID related concerns. You booked an appointment in advance, so you are capable to find a means to go somewhere if you don't want to wait, in advance.
Im paying no diagnosis fees for any shop visit for something warranty. Never have on any vehicle. Unless the bumper to bumper warranty has fallen off. That is the only time i have paid diagnosis fees. Thats out out 5 brand new vehicles and 8 used. Thats been for mercedes, dodge , chevy , cadillac, gmc and chrysler. New people behind the counter do that kind of stuff and dont know what they are doing. If you have a bumper to bumper warranty there is no diagnosis fee period. Thats a manufacturer warranty to stand behind their craftsmanship for 4 years of 50k miles. Once you exceed which ever comes first then yes you will pay a diagnosis fee when ever you have a concern. You can call the corporate office and tell you the same thing.
This guy is a real American. Small scratches on the wood and a few minor noises. People are starving in the world and small scratches and noises are the end of the world. LOL Sounds and Squeaky noises. This guy has turned into a real American. LOL
We had a 2016 Toyota Highlander before this and let me tell you we had issues with that car too. Even the speedometer stopped working on it. That car with less than 37,000km on it was traded in for one of our GLC's.
Yes I agree with you. I love Mercedes but having same brand of cars means having to deal with same people who start to think that they are the only car brand that we will buy. That is why our GLA was traded in with the 21 Model Y
It’s Clearcoat is scratched not the wood. The scratches can be buffed out.
My Mom's GLC had its check engine light flashing last Thursday. I shut the engine off and restarted it and it ran fine. Engine light never came back, but I took it to the dealer the next day. They updated the computers.
ours was on for days and did not go away. My favourite part about Mercedes was a 20k service / once a year. that's how my c class and our GLA was. Never had issue with those 2. With the glc it's multiple times a year and many hours spent at the dealer. Also them saying all the time for us to agree to pay diagnosis fee if they find the problem not to be a defect when the car is still under warranty is ridiculous. They should look for free and charge for repairs if it's caused by you or road debris.
@@POGAuto I'm waiting for the EQC, hopefully that comes to the U.S.
How much it cost the service for maintenance at mercedes? Not warranty repairs, oil change etc?
Just replaced my windscreen in the UK, same merc.
£300 fully fitted
=$450.
Merc. Diagnosisic
£50. = $75
The key fob constantly rolls the windows down without my knowing. Then they don’t roll up. Or my gas cover will not stay shut. My GLC is a hot mess and it came that way
Any wood clear coat will scuff up but can be buffed out. Zippers, keys, and watches will ruin it.
I am surprised you were not offered a service loaner which is standard for dealers in our area of the US. Also have never heard of having to pay a diagnostic fee for a car under warranty.
So far we have received one loaner car from mercedes dealer even after owning 4 mercedes vehicles and servicing them under warranty and maintenance. So it is unfortunate to not be provided loaner car especially when their shuttle does not work because of covid
There aren’t any loaner cars available in this area, Florida. I’m taking my Benz back
My dealership has never charged me a diagnostic fee. They always say "It's a $______ diagnostic fee but don't worry about it." Never been charged.
On my G63 the interior carbon was all scratched up, but with a quick buffing the scratches are gone
Ya I am thinking to polish it as well when I get time
@@POGAuto and wrap it
@@bonya4585 wrapping will void your warranty.
Makes me a lil nervous about my C300 as they’re basically the same cars as the GLC. I had a CLA so I’m already used to the maintenance costs but jeez; what did I get myself back into…?
I'd recommend getting prepaid maintenance on your first visit depending how long you gonna keep your c class. It's huge savings. In 2018 when I bought my C class it was $999 for 3 services and then in 2019 when I went for first service I believe it was $1199 so the price goes up every year it seems like.
@@POGAuto I had that on the CLA that I bought brand new. This one I got as a retired loaner car with 7k on the clock. I’m gonna have to ask and see if it’s too late to add the prepaid maintenance package
I paid $2095 for 4 years/service for my c300 wagon (also at Lonestar). The $999 seems like a steal these days!
Ya I should’ve bought it for $999 when I bought the car. I just didn’t expect to keep the c class more than a year. This is the longest car I have ever kept mainly because I love it but also because of the crazy depreciation
@@POGAuto Thanks for the video, I think I'll pass on the Mercedes. Porsche also had oil leaks so a hard pass on it. It's a shame since these cars look so nice and fun to drive if only it was reliable.
Can't wait to take my GLC coupe out in the snow, if we get any in the UK
Hope 2 see you out there buddy.
King Landcrusier.
If I’m not mistaking Glc300 uses aluminum foil to wrap the center console. I went to the car wash and it ripped up the aluminum foil on my armrest I’m not satisfied. Every friend I have that has a Mercedes also has issues within their car with the same aluminum foil type material they used to wrap their vehicles everybody’s car is ripped up Lexus seems far superior I never had an issue with anyone of my Lexus cars
Is that why their cars originally look nice
I have a '21 GLC 43 being delivered in a few weeks. It's going to be garage kept, and the temperatures up here in NJ don't get too bad. That said I'm still a bit nervous with issues like this popping up.
This car was kept in a heated garage this year and it still got a check engine light. Hope everything will be good with your 21 GLC most likely Mercedes has worked on the issues that 20s were having
@@POGAuto take the crap 💩 back
Check engine light doesn’t come on if you late on service.
Benz nickels and dimes?
U can polish and ppf the wood
Love is car for MB GLC 2020 POGAUTO :o
it was like 23 degrees out. so I started up the gla 250 4matic. I let it warm up. like 12 minutes. me r the key wasn't inside the vehicle so the car went into failure mode. remember if your car goes into failure mode. place your key into right side cup holder r look for the key fob pictured
leave for key thier for like 5 to 10 minutes. your car will start and go into drive.
What year and engine model is it?
That's what I would like to know too? What's the point in moaning about check engine light if you don't know what you are driving? It would be good practice to start up by saying which car you're talking about so that those of us who aren't interested in that particular can of worms can move to the next video with some real contents.
Should have gotten the remote starter.
The car does have remote start but it will not work with check engine light
You’re dealership is screwing you, because it’s under warranty. Abuse isn’t. Dealerships are independently owned and operated.if you hit a pothole bad enough you have to get your insurance to fix it.
You not suppose to leave your car running unattended.
Car Dealers are full of it. They will rot in hell. I don't know which customer service school they went to before getting a job at the dealership. They come up with most unfair business practices to upset their customers. How stupid and low class for Mercedes dealership to treat their customer like shit and not give them a ride or give them a loaner car while their expensive car is being fixed due to Mercedes crappy build quality.
I agree, dealers are full of it. My Mercedes dealer charges are enormous. I was talking to an English service person about servicing cost and they said charges in England are about 1/3 the cost of the US. I don't know why as the Pound Sterling is around the same as the USD. Rip off, which Mercedes should be on top of.
you must do something wrong in interior, my few years old GLC looks like brand new, no scratches
Hi which year GLC do you hv? Petrol?
Go find a different dealer they ripping you off
Another day another GLC problem. These cars are so cheaply made
I’ve got a 2017 350d glc amg with 36000 miles the drivers seat cover is delaminating from the threads, I can’t believe the seats are covered in vinyl and not leather HOW CHEAP and second rate for a so called premium manufacturer commanding premium prices, I sold an Audi A6 tai avant with 190000 miles it was in immaculate condition when I sold it and guess what it had real leather seats. The glc is my first MB and certainly my last MB im going back to Audi they are more robust, Mercedes’ seem to be too sensitive in comparison, the only thing they have got going for them is the looks in my humble opinion
@@daveallsopp320 had a 2015 GL benz and 2012 c300 with absolutely no problems. Have gone down hill
@@matte3561 I just can’t believe that a so called premium brand would use such an inferior material like vinyl in this day and age😱😱😱my first MB and certainly my last
I work at a Mercedes dealership... we also offer almost every car brand except tesla or foreign brands like renault. You people in the comments made broad generalizations based on individual experiences. This guy seems like the customer that comes back 4 times a week for any and every little thing so I am sure the service writer is just tired of dealing with him and is possibly trying to dissuade him from coming back so much by saying things like 'diag fee'. Mercedes build quality and customer service is some of the best I have come across and I have worked with Toyota, BMW, Mitsu, Honda and GMC. Of course there are outliers... no factory bats 1000 when it comes to car production. What matters is how many mistakes do they make and how does the company deal with recalls and mistakes after they happen. His scratched trim is the dark Linden wood and it is 100% due to him or his children banging it up, not sure why he's trying to blame the brand for him being careless.... I have never seen one look as bad as his.
He has a right to have it replaced
Mercedes customer service is not one of the best, lol
Word
You should have fake Mercedes-Benz
First off...
All vehicle vehicle owners should be aware that they are responsible for the vehicle repairs and any diagnosis for concerns they have. If and when the diagnosis or inspection is complete and the repairs would fall under warranty that is when your inspection or diagnosis would be covered along with the repair.
It is not the manufacturer's fault if they check engine light is on because you left the gas cap loose.
It's not the manufacturer's fault if the cruise control doesn't work for you because you didn't hit on before hitting the set button.
This person likely was offered a means of a shuttle somewhere and likely declined. Because no shop once customers sitting there waiting.
This customer himself said he will wait. For the repair.
This customer left without paying for anything because it was covered under warranty.
I do not understand the point of this video at this moment except to hear someone complain.
Can't blame the dealerships either for COVID related concerns. You booked an appointment in advance, so you are capable to find a means to go somewhere if you don't want to wait, in advance.
Im paying no diagnosis fees for any shop visit for something warranty. Never have on any vehicle. Unless the bumper to bumper warranty has fallen off. That is the only time i have paid diagnosis fees. Thats out out 5 brand new vehicles and 8 used. Thats been for mercedes, dodge , chevy , cadillac, gmc and chrysler. New people behind the counter do that kind of stuff and dont know what they are doing. If you have a bumper to bumper warranty there is no diagnosis fee period. Thats a manufacturer warranty to stand behind their craftsmanship for 4 years of 50k miles. Once you exceed which ever comes first then yes you will pay a diagnosis fee when ever you have a concern. You can call the corporate office and tell you the same thing.
This guy is a real American. Small scratches on the wood and a few minor noises. People are starving in the world and small scratches and noises are the end of the world. LOL Sounds and Squeaky noises. This guy has turned into a real American. LOL
Real American? And where’s that accent from? Texas? 😂
I’d be picky too after paying over 50K for that little SUV. Quality of materials should be from top shelf
If the car is new it’s covered under warranty.
Never buy a Mercedes’ they are overpriced and overrated in my opinion they are the worst car on the road. Nothing but faults.
Next time get yourself a Toyota or a Honda; problem fixed; cars are made for roads not for car shops!
I rather go to the car shops
@@POGAuto you're asked for a car but they sold you a lemon; way to go dude!
We had a 2016 Toyota Highlander before this and let me tell you we had issues with that car too. Even the speedometer stopped working on it. That car with less than 37,000km on it was traded in for one of our GLC's.
@@POGAuto I was kidding man, nice cars but I’d never get 4 cars of the same brand name parked in the driveway
Yes I agree with you. I love Mercedes but having same brand of cars means having to deal with same people who start to think that they are the only car brand that we will buy. That is why our GLA was traded in with the 21 Model Y
Just another video of whiny people. Lame.
Wtf... you keep buying this pile of junk for as first place?