here is what happens when you go the cheap route for internet. the tech over the phone was no help and I think they sent me a broke modem. 😕 power wouldn't stay on..
Total different experience. Appears you might have a defective modem & that's a helluva leap to worst internet service. I've had Xfinity prepaid internet for over a year now & the service has been great. As a matter of fact, with the recent speed bump from 25 download to 50- at the same price of $45 month it's a steal for those seeking reliable internet.
@@stevenrobinson4454 report the transaction to your bank, because they might never refund you! I’m about to try the postpaid hopefully it’s not as bad!
I am thinking of getting prepaid internet when my promotion is up in January. Are you able to use a streaming service such as CZcams TV and if so, how is the quality of the stream? Also, is the router built into the unit with the modem?
This service is the worst I have ever had when it comes to internet service, always shutting down rebooting, and the online help is no help ! horrible service !
*UPDATE after two and a half months and over 20 calls I FINALLY got my full refund!! Never using Xfinity again! Their customer service was very poor taking care of the refund. I had to repeat my sorry several times. Ask to speak to a supervisor, but was unable to speak to one and I was told only a supervisor was the only ones that handles refunds.... so it was like that every single time! Until Eugene took my call and actually contacted a supervisor who actually refunded me. So thanks Eugene, the rest of Xfinity can go f* themselves! Good day!
They keep telling me it's my wall cord but I had a modem that worked I just forgot the password as soon as I got a new modem it stopped working all together instead of giving me a modem they want to send a technician
Its just there box im going through the same had it 4 years at least they gone to hell about a year or 2 now it only works for 1 device now f**k them💯👎
They help me real good I don’t know what you’re talking about is because you got it you got it from another location but yeah him after I just got off the phone with a Xfinity David did we get Help to try that
that's not an Xfinity prepaid router. i have one and they only support 2.4 ghz band. there is not 5 ghz light on the prepaid router. its power,usds, online,wifi,tel1,tel2 and battery only so whats up with that. im looking at my Xfinity prepaid router right now. don't see how you got one of their contract routers for prepaid.
@@stevenrobinson4454 so do you have a new version that im not aware of that has 5ghz support because mine does not or even show the 5ghz band icon. so if they all of a sudden support 5ghz on prepaid just wondering why they never sent an email or anything saying it's now supported and i can upgrade me prepaid router I've had for a couple years now....
@@soco311 I have the same one he has . I would contact Xfinity to see if there is a difference , but I will say that I used to be under contract but when I switched over to the prepaid , they made me give back the modem I had when I was under contract and get the prepaid modem (to my knowledge it’s refurbished which is probably why I am having the issues in the first place) .
Yes! It was the modem! They sent me a broken modem. I needed internet because I work from home. I contacted them and they stated that I had to send the broken back, then once they received it they going to send me a new modem in the mail. I couldn't wait that long. So I asked for just a refund....... I'm still waiting on that refund and it's almost been like 2 months since.....
@@teryllpinckney9787 yes they wpuld have but that meant I had to wait even longer for internet and I was needing it for work. I couldn't wait any longer. I just sent it back and STILL waiting on my refund.
I dont see why you going through that bro i had my prepaid Xfiniy Internet modem every sents 2015 i had one problem trying to sign in on my profile thats it but i had my Xfiniy Internet like for ever i play my PS2 PS3 PS4 andMy PS5 no problem but if you like hit me up because you should not have to go through that after you paid for you Xfiniy prepaid Internet kit
Old style Xfinity routers were always problematic.
Definitely a bad router, the lights shouldn't go out ....ever..my issue is more related to not being able to synch up after my online light stays on
Bad modem. Return it and get another one. Keep in mind all of the modems for prepaid Internet are pretty much refurbished
Everything lights up BESIDES THE “power” someone help
Total different experience. Appears you might have a defective modem & that's a helluva leap to worst internet service. I've had Xfinity prepaid internet for over a year now & the service has been great. As a matter of fact, with the recent speed bump from 25 download to 50- at the same price of $45 month it's a steal for those seeking reliable internet.
Try getting a refund......it's been 4 weeks and counting. . And yes they sent me a defective/broken modem.
@@stevenrobinson4454 Hope it works out for you. The upgrade in speeds while keeping the price the same was a great recent move.
@@stevenrobinson4454 report the transaction to your bank, because they might never refund you! I’m about to try the postpaid hopefully it’s not as bad!
@@notsopopularkid1238 I finally got a refund. It's a few weeks/month but I got it. Lol
I am thinking of getting prepaid internet when my promotion is up in January. Are you able to use a streaming service such as CZcams TV and if so, how is the quality of the stream?
Also, is the router built into the unit with the modem?
He aint lien doe its like u can connect sometimes in the morning u cant play games long but can play at night till 1. Get interrupted during games smh
Mmmm 🤔 it can be a pain ..if you need super fast.... But we like ours (on the cheap) 😉 for sure!😁😁😁
This service is the worst I have ever had when it comes to internet service, always shutting down rebooting, and the online help is no help ! horrible service !
I can totally agree with you brother I hate this I’ve been going to a lot with this Internet it sucks
I was going to have a tec come out but I'ma just take it back 2 modem same problem
Wow!!! I’ve never had that problem!!!! Check your area
can i get a new router instead of a used one?
OMG IM READY TO THROW THE MACHINE OUT THE WINDOW! YEAH AND THE TEC IS 100!
Looks like a dead coax line. Modem can't lock on, if there is no signal.
I'm currently in the middle of sending back modem for a refund....
*UPDATE after two and a half months and over 20 calls I FINALLY got my full refund!! Never using Xfinity again! Their customer service was very poor taking care of the refund. I had to repeat my sorry several times. Ask to speak to a supervisor, but was unable to speak to one and I was told only a supervisor was the only ones that handles refunds.... so it was like that every single time! Until Eugene took my call and actually contacted a supervisor who actually refunded me. So thanks Eugene, the rest of Xfinity can go f* themselves! Good day!
Any internet router you recommend? because we are having almost the same problem
Same issue here. Who did you choose next?
They keep telling me it's my wall cord but I had a modem that worked I just forgot the password as soon as I got a new modem it stopped working all together instead of giving me a modem they want to send a technician
I got this same one and it’s extremely terrible it only works good for about an hour the most then it cuts off all of a sudden
Do we need to replace the modem for each 2 or 3 months?
yes
Nope who told ya that? I got in 2020 a GOD xfinity prepaid internet a it was powerful
Modem on mines but the online light ain't on after outage
I got that service and its awful glad I threw all that in the trash lol
Mines like dat but they didn’t tell me anything about that they go bring me a new one for free
1:30 6 lights?
Mi enrutador también llegó dañado, encendía y luego se apagaba, tuve que pedir un cambio, pero el servicio y la conexión son buenas
Its just there box im going through the same had it 4 years at least they gone to hell about a year or 2 now it only works for 1 device now f**k them💯👎
What about if u don’t have the wall thing in ur house
🤷🏿 wall thing?
@@stevenrobinson4454 She meant the cable outlet
@@stevenrobinson4454 yes so can I set it up w out the wall outlet?
I wanna know too
Call the number on the box and they'll send someone to install takes about 30 min
Bro The Xfinity website is shut down it’s SO FUCKING ANNOYING
They help me real good I don’t know what you’re talking about is because you got it you got it from another location but yeah him after I just got off the phone with a Xfinity David did we get Help to try that
...what??? 🤷🏾♂️ punctuations are a must!
This prepaid box sucks ass the signal sucks its slow asf and i bought a 200 dollar router doesn't even work
I'm having a hard time to
It won't take my user id
omg this is viral robby
If you like my content, please hit that subscribe button, bahahahaha
that's not an Xfinity prepaid router. i have one and they only support 2.4 ghz band. there is not 5 ghz light on the prepaid router. its power,usds, online,wifi,tel1,tel2 and battery only so whats up with that. im looking at my Xfinity prepaid router right now. don't see how you got one of their contract routers for prepaid.
Hahahaha okay 👍🏾
@@stevenrobinson4454 so do you have a new version that im not aware of that has 5ghz support because mine does not or even show the 5ghz band icon. so if they all of a sudden support 5ghz on prepaid just wondering why they never sent an email or anything saying it's now supported and i can upgrade me prepaid router I've had for a couple years now....
@@soco311 I have the same one he has . I would contact Xfinity to see if there is a difference , but I will say that I used to be under contract but when I switched over to the prepaid , they made me give back the modem I had when I was under contract and get the prepaid modem (to my knowledge it’s refurbished which is probably why I am having the issues in the first place) .
@@They.LoveKJ yeah i had to call xfinity just to find out theres a new box i have to buy, its not on the website or anything
I got it and is crapy
I’m sitting here so annoyed rn
Any update
Yes! It was the modem! They sent me a broken modem. I needed internet because I work from home. I contacted them and they stated that I had to send the broken back, then once they received it they going to send me a new modem in the mail. I couldn't wait that long. So I asked for just a refund....... I'm still waiting on that refund and it's almost been like 2 months since.....
@@stevenrobinson4454 you might’ve as well get another modem if you had before 30 days they will give you another one
@@teryllpinckney9787 yes they wpuld have but that meant I had to wait even longer for internet and I was needing it for work. I couldn't wait any longer. I just sent it back and STILL waiting on my refund.
@@stevenrobinson4454 has the technician came out to look at you have a bad modem or you have a bad wire I had it happen to a friend of mine
Just get a new modem
I dont see why you going through that bro i had my prepaid Xfiniy Internet modem every sents 2015 i had one problem trying to sign in on my profile thats it but i had my Xfiniy Internet like for ever i play my PS2 PS3 PS4 andMy PS5 no problem but if you like hit me up because you should not have to go through that after you paid for you Xfiniy prepaid Internet kit
Ps2?
Did u take a pen and reset it
It is such bs
Lolll!
Shut up bro, you only need to wait two or tree days, it´s the most short time I ever heard to wait a technic
Yes they suck !
You plugged in the wrong cord
I plugged in the cords that was giving to me.