Revolutionizing Service Organisations (Part 4) ️: The First Step in Organisation Transformation 🐛🡪🦋

How would you change someone's mindset? How would you challenge years of training and experience in a leader? There are 3 ways you can change mindset and' or behaviour:
1. Carrots and sticks
2, Education
3. "Going to the work"
And the most effective way by far is "going to the work" because it helps leaders see the disutility of the prevailing style of management in organisations. In the 4th episode of Revolutionizing Service Organisations Kon Soulianidis and I talk about the "Check" process which is part of the Vanguard Systems Thinking Method. That is a particular methodology for "taking people to the work". It typically involves 6 weeks of following the work, detailed Value Stream Mapping, listening to customer calls and more. When we talk about helping organisations develop #SystemsThinking and Outside-In-perspective, this is how we actually do it.
Tired of siloed teams and sluggish workflows?
In this video, you'll learn:
✔️ How to transform your service organization from siloed departments to a purposeful, customer-centric team.
✔️ The Vanguard Method, a powerful systems thinking approach for organizational change.
✔️ The 3 key steps of the Vanguard Method based on the work of W. Edwards Deming: Check, Plan, Do.
✔️ Deep dive into Check: Uncover hidden inefficiencies and bottlenecks by following the work customers do.
Learn how to map the value stream in detail, including:
☑️ Context switching between applications and manual processes.
☑️ Time wasted on unnecessary steps and distractions.
☑️ Opportunities to improve efficiency and customer satisfaction.
☑️ Discover the surprising things people do out of habit that hinder overall performance.
☑️ See how the Vanguard Method empowers your team to identify and solve problems collaboratively.
This video is perfect for you if:
✔️ You're a leader in a service organization looking to improve performance.
✔️ You're frustrated with siloed departments and lack of customer focus.
✔️ You want to learn a practical method for organizational transformation.
Feel free to reach out to Arash Arabi or Kon Soulianidis on LinkedIn if you want to learn more about how to take the first step towards a more efficient and customer-focused organization!
#BusinessImprovement #SystemsThinking #ValueStreamMapping #leanmanufacturing #ProcessImprovement #organisationtransformation #agile

[@SiminNaderi-wr3st]

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