Hello Sori. Sorry to hear you are having trouble finding the video you are looking for. Please send us a message on Facebook at m.me/mideaamerica or via email at DigitalSupport.midea.com with the model number of the unit you are trying to install and we can give you the correct video and or documentation needed. Have a great day!
This youtube video will show you how to install it. czcams.com/video/-1hYMriTNvo/video.htmlsi=L_b_c70ccowBAKQ1 Because the unit is self evaporating in cool mode, if you run it ONLY in COOL mode you shouldn't have to drain the unit at all. Scroll down towards the end of comments and you will see others who have had success with this.
In dry mode, do I need the hose connect all the time or will a reservoir fill up and i can drain after? I ran this for a few hours in my bedroom and dont have a drain nearby except for a pan or jug and this accumulates rather quickly.
Had mine running a lot in the past when I had ferrets, but now no pets, and it still smells like ferrets when the air blows out of it. Is there any way to clean it beyond the filters to help get rid of that old pet smell?
is there supposed to be a covering over the exhaust tube? or it’s it supposed to just be open in the window? im scared about rain water or bugs getting in
Hello, Gillian Derus. There is an air exhaust adapter that you insert into the hose's exhaust to prevent anything from going inside the unit itself. For the user manual, you can contact us via Facebook at m.me/mideaamerica. Have a nice day.
The model I have is RACPT1412HVWRU, can you link me to the part number for this? I know what they are referring to and I have the same concern. The manual, MIDEA videos and everything else I've seen doesn't indicate that there's any sort of a screen or exhaust adapter that actually prevents things from crawling into the exhaust tube. I know what the general adapter is, the thing with the "duo" inlet/outlet but that has no screen on it.
Unfortunately this video tells me nothing. I want to get a 10,000 BTU but there's something about needing to install it on a phone app which I have no cell service or wi fi. i cannot find any info on whether it has just a remote or not.
Hello @muffs55mercury61, we're sorry that you found the video use-less. The app is optional, and the unit comes with a remote control. Have a great day!
I have this same model in the video, it has never given us issues. This season we went to install as usual and it won’t turn on at all. There is an initial glitch flicker when I press the reset button but it doesn’t turn on. Any tips?
Hello @alyssacontreras974, we're sorry that your unit is not operating as expected. We recommend pressing the RESET button on the GFCI Plug. For more assistance with troubleshooting, please get in touch with us at digitalsupport@midea.com. Have a great day!
My new unit is alternating the temperature and the "EC" code, also when running diagnostics, it throws this message "outdoor exhaust gas sensor"... any clues on how to fix it?.. thank you!
Hello Jose. Please reach out to us via Facebook at m.me/mideaamerica so that we can get more detail in regard to your model and question. Have a great day. Talk to you soon.
Hi @danielrogers2026, We advise against opening the grill of this unit. Instead, we recommend contacting a licensed technician who can correctly dismantle and remove it for you. Have a great day!
What is the panel dimensions? I’m looking to install this with my sliding patio door and need to purchase additional panels online. It would help if you could share the dimensions of the panel.
Hi, Dynamic Multimedia. Thanks for your question! There are typically three drain locations on our portable ACs that correspond to different modes. The highest drain point would be for dry mode, the middle will be for heat mode (if applicable), and the bottom will be for any condensate that could accumulate during cool mode (rare but can happen in high-humidity environments). Have a good day!
Hello. We are sorry to hear you are having trouble finding the foam. You can find additional foam on encompass.com. Place the model number in the search box and all parts available for that unit will show. Please contact us at DigitalSupport@Midea.com for further assistance. Thank you.
Hi, Jessie. We're sorry to hear you're having issues with your air conditioner's smell. We're here to help! Please send us a message on Facebook m.me/MideaAmerica and reference case number 111610134.
I just purchased the unit and I've been trying to find out the recommended time for letting it settle before turning it on. I've download and read Midea's manual for the unit I purchased and nowhere in it does it mention the time the unit should sit before turning on. Most online "experts" suggest 24 hours while most other manufacturers manuals recommend a minimum of 4 hours. I'm curious has this ever been test to determine the actual number of hours or is this a guess? The draining instructions are seriously flawed because it assumes everyone has a floor level drain such that in a shower stall, when most don't. The floor level drain will have to be elevated for the majority of users, unless they're okay with unhooking it, wheeling it to bathroom, and lifting it into a tub, draining it, and then wheeling it back to be hooked up again. After use for some time, some units require draining every few hours (varies), and your instructions then become not only flawed but downright impractical. So as I see it the only way to resolve this is to install the unit on a solid flat platform with at least 6 inches of elevation and a large enough container to catch the drainage.
We're sorry for any confusion regarding your unit's initial setup and draining. So that we can better assist with your questions, please email us today at DigitalSupport@midea.com.
@@MideaAmerica No need. It was delivered early afternoon on Thursday, I unboxed it, and then let it sit overnight before turning it on. It seems to working fine so far. I would like to add that someone need to review your manual and update a few points. In the long run it will save you time, and result in greater buyer satisfaction.
We have been In the same boat as, looking for a better solution to drain the midea portable AC and it always water spilled everywhere and messing some of the furniture already. Thank you for pointing this issues out to Midea as they need to find us customers better ways for this.
Does the unit operate at ambient temperature more than 35 C° the employee said that it will disconnect if the ambient temperature outside the room reaches 38 C° and it will be useless he also said that it is an auxiliary AC used with central ACs not used single Is that true ??
Hello @MohamedAtif9, Thank you for your question. This unit's operating temperature range is 16°C-35°C. If the outside temperature goes beyond this range, either above or below, the unit is likely to malfunction or switch off. Have a great day!
Vid said to ensure there are no links in the tube, but there is a hard kink in the tube used in the video and in the unit I received due to the way it was folded in half for packaging. Tried to call about a replacement tube, but they are closed. I will wait for eheb they are open and see what they say, otherwise, I will return it.
Hello Lolia. Thank you for stopping to share your feedback. We would love to help. Please contact us at DigitalSupport@midea.com for assistance. Have a great night.
ok i have the same system as the video. now i only use it in cool mode which means i dont need the hose right?? i just have to check the water pan once in a while or just have the water pan unlocked so water goes out to my drain at all times correct?
so i need to use my AC in a room with a floor drain? i bought mine for using in my living room and now I cant even use it without an ugly water catch pan. I don't even think mine came with a hose.
We're sorry that your AC's draining process didn't meet your expectations. For any additional questions or concerns, please reach out to us today at DigitalSupport@midea.com.
I know any question that is asked will be answered with the copy and paste corporate line: "please contact facebook". Well I don't have face book and I don't want facebook. Why can't questions be answered here?
Hello and thank you for your question. I am able to answer some questions for you here. You can also reach us at mideacustomercare@hartehanks.com. If the question will need multiple responses or may need them, we always forward to a designated channel with specialists that know the product in question. This also makes it, so you get the attention needed. Have an excellent day.
Hello. Sorry to hear that you are having trouble. We are happy to help. Please reach out to us with the model you have questions about via Facebook at m.me/mideaamerica. Have a great night.
Hello @ThePersonalmusic, we're sorry to hear that you didn't receive the support you needed while discussing your warranty. For additional help, please contact us at digitalsupport@midea.com. Have a great day!
Hi @irigoyenanita, we're sorry you found the installation video useless. If you need further assistance, please don't hesitate to contact us at digitalsupport@midea.com. Have a wonderful day!
Never shows how to install with sliding windows that slide open to the left and close by sliding right.
Hello, doomtucan5093. If you have any questions or concerns regarding installation, you can always reach out to us at DigitalSupport@midea.com.
@@MideaAmerica Tried that... just some clown on chat.. no help no installation manual downloads... It went back to Sam's and I got my $600 back.
You didn't show installation. You only talked about operation. SMH
Hello Sori. Sorry to hear you are having trouble finding the video you are looking for. Please send us a message on Facebook at m.me/mideaamerica or via email at DigitalSupport.midea.com with the model number of the unit you are trying to install and we can give you the correct video and or documentation needed. Have a great day!
Yup another idiot video
That’s the only reason I chose this video.
🙄 that’s basic, SMH why it wasn’t provided.
Doesn't say installation. It says informational. My unit and others come with instructions and a QR code to scan for an installation video.
This youtube video will show you how to install it. czcams.com/video/-1hYMriTNvo/video.htmlsi=L_b_c70ccowBAKQ1 Because the unit is self evaporating in cool mode, if you run it ONLY in COOL mode you shouldn't have to drain the unit at all. Scroll down towards the end of comments and you will see others who have had success with this.
Do you offer an adapter to vent the unit directly to the outside as opposed to a window.
Hello Carlos. Please reach out to a specialist via Facebook at m.me/mideaamerica if you need any assistance.
In dry mode, do I need the hose connect all the time or will a reservoir fill up and i can drain after? I ran this for a few hours in my bedroom and dont have a drain nearby except for a pan or jug and this accumulates rather quickly.
Hello and thank you for reaching out. Please review the user manual for assistance. If needed, you can contact us at digitalsupport@midea.com.
Had mine running a lot in the past when I had ferrets, but now no pets, and it still smells like ferrets when the air blows out of it. Is there any way to clean it beyond the filters to help get rid of that old pet smell?
Hello, Raven. Please refer to the user manual for specific instruction on cleaning the unit.
is there supposed to be a covering over the exhaust tube? or it’s it supposed to just be open in the window? im scared about rain water or bugs getting in
Hello, Gillian Derus. There is an air exhaust adapter that you insert into the hose's exhaust to prevent anything from going inside the unit itself. For the user manual, you can contact us via Facebook at m.me/mideaamerica. Have a nice day.
The model I have is RACPT1412HVWRU, can you link me to the part number for this? I know what they are referring to and I have the same concern. The manual, MIDEA videos and everything else I've seen doesn't indicate that there's any sort of a screen or exhaust adapter that actually prevents things from crawling into the exhaust tube. I know what the general adapter is, the thing with the "duo" inlet/outlet but that has no screen on it.
Unfortunately this video tells me nothing. I want to get a 10,000 BTU but there's something about needing to install it on a phone app which I have no cell service or wi fi. i cannot find any info on whether it has just a remote or not.
Hello @muffs55mercury61, we're sorry that you found the video use-less. The app is optional, and the unit comes with a remote control. Have a great day!
So even when used for heating the condensate hose must be attached ?
Hello, RTMD Lawn Care. Yes, the drain outlet must have the included drain hose connected during heat mode. Have a good day!
I have this same model in the video, it has never given us issues. This season we went to install as usual and it won’t turn on at all. There is an initial glitch flicker when I press the reset button but it doesn’t turn on. Any tips?
Hello @alyssacontreras974, we're sorry that your unit is not operating as expected. We recommend pressing the RESET button on the GFCI Plug. For more assistance with troubleshooting, please get in touch with us at digitalsupport@midea.com. Have a great day!
My new unit is alternating the temperature and the "EC" code, also when running diagnostics, it throws this message "outdoor exhaust gas sensor"... any clues on how to fix it?.. thank you!
Hello Jose. Please reach out to us via Facebook at m.me/mideaamerica so that we can get more detail in regard to your model and question. Have a great day. Talk to you soon.
@@MideaAmerica Why? He just reached out to you here.
What is the cord length in feet for the Midea DUO 14,000 BTU Portable Air Conditioner?
Hello, Stephanie. Thank the cord length for this unit is approximately 6 ft. Have a great day!
My toddler put a piece of paper through the grille on the top. I need to open it up to get the paper out. Is there a way to easily open up the grille?
Hi @danielrogers2026, We advise against opening the grill of this unit. Instead, we recommend contacting a licensed technician who can correctly dismantle and remove it for you. Have a great day!
What is the panel dimensions? I’m looking to install this with my sliding patio door and need to purchase additional panels online. It would help if you could share the dimensions of the panel.
Hi, Vijay. The dimensions of the slider measure 17.25 inches in width and 10 inches in height. Have a great day!
Were you able to find any similarly sized panels and where? I have the same issue
Can you just put a hose on the 3rd drain outlet with the pump for all modes? Why are there 3 different drain holes on this thing..?
Hi, Dynamic Multimedia. Thanks for your question! There are typically three drain locations on our portable ACs that correspond to different modes. The highest drain point would be for dry mode, the middle will be for heat mode (if applicable), and the bottom will be for any condensate that could accumulate during cool mode (rare but can happen in high-humidity environments). Have a good day!
Great job on video
calling customer service is pointless I was missing the foam seal and they told me to return the entire air conditioner- ridiculous
Hello. We are sorry to hear you are having trouble finding the foam. You can find additional foam on encompass.com. Place the model number in the search box and all parts available for that unit will show. Please contact us at DigitalSupport@Midea.com for further assistance. Thank you.
Why does my unit smell? I’ve already drained the water, how do I clean the tank can’t seem to find any videos
Hi, Jessie. We're sorry to hear you're having issues with your air conditioner's smell. We're here to help! Please send us a message on Facebook m.me/MideaAmerica and reference case number 111610134.
I just purchased the unit and I've been trying to find out the recommended time for letting it settle before turning it on. I've download and read Midea's manual for the unit I purchased and nowhere in it does it mention the time the unit should sit before turning on. Most online "experts" suggest 24 hours while most other manufacturers manuals recommend a minimum of 4 hours. I'm curious has this ever been test to determine the actual number of hours or is this a guess?
The draining instructions are seriously flawed because it assumes everyone has a floor level drain such that in a shower stall, when most don't. The floor level drain will have to be elevated for the majority of users, unless they're okay with unhooking it, wheeling it to bathroom, and lifting it into a tub, draining it, and then wheeling it back to be hooked up again. After use for some time, some units require draining every few hours (varies), and your instructions then become not only flawed but downright impractical. So as I see it the only way to resolve this is to install the unit on a solid flat platform with at least 6 inches of elevation and a large enough container to catch the drainage.
We're sorry for any confusion regarding your unit's initial setup and draining. So that we can better assist with your questions, please email us today at DigitalSupport@midea.com.
@@MideaAmerica No need. It was delivered early afternoon on Thursday, I unboxed it, and then let it sit overnight before turning it on. It seems to working fine so far. I would like to add that someone need to review your manual and update a few points. In the long run it will save you time, and result in greater buyer satisfaction.
We have been In the same boat as, looking for a better solution to drain the midea portable AC and it always water spilled everywhere and messing some of the furniture already.
Thank you for pointing this issues out to Midea as they need to find us customers better ways for this.
Does the unit operate at ambient temperature more than 35 C° the employee said that it will disconnect if the ambient temperature outside the room reaches 38 C° and it will be useless he also said that it is an auxiliary AC used with central ACs not used single
Is that true ??
Hello @MohamedAtif9, Thank you for your question. This unit's operating temperature range is 16°C-35°C. If the outside temperature goes beyond this range, either above or below, the unit is likely to malfunction or switch off. Have a great day!
Vid said to ensure there are no links in the tube, but there is a hard kink in the tube used in the video and in the unit I received due to the way it was folded in half for packaging. Tried to call about a replacement tube, but they are closed. I will wait for eheb they are open and see what they say, otherwise, I will return it.
Hello Lolia. Thank you for stopping to share your feedback. We would love to help. Please contact us at DigitalSupport@midea.com for assistance. Have a great night.
ok i have the same system as the video. now i only use it in cool mode which means i dont need the hose right?? i just have to check the water pan once in a while or just have the water pan unlocked so water goes out to my drain at all times correct?
Hi, Juan. You are correct! You do not need to use the drain hose if your unit is in cool mode. Have a great day!
So I don’t need to have to the drainage hose connected at all when it’s in “Cool” mode???
Hello MeeChee. Please reach out to our specialists on Facebook at m.me/mideaamerica for specifics on operating the unit.
That is what they say, but I will tell you if it's true or not. I just bought one and I'm on the east coast of the U.S.
So far the claim turns out to be true. I have been running the device for weeks only on cool and fan modes and I haven't had to drain the unit at all.
@@JesusistheonetrueGod I haven’t had to use the hose either. Thank you 😊
@@LoveWithin Sure thing 😁. I'm glad your experience is pleasant as well.
so i need to use my AC in a room with a floor drain? i bought mine for using in my living room and now I cant even use it without an ugly water catch pan. I don't even think mine came with a hose.
We're sorry that your AC's draining process didn't meet your expectations. For any additional questions or concerns, please reach out to us today at DigitalSupport@midea.com.
I know any question that is asked will be answered with the copy and paste corporate line: "please contact facebook". Well I don't have face book and I don't want facebook. Why can't questions be answered here?
Hello and thank you for your question. I am able to answer some questions for you here. You can also reach us at mideacustomercare@hartehanks.com. If the question will need multiple responses or may need them, we always forward to a designated channel with specialists that know the product in question. This also makes it, so you get the attention needed. Have an excellent day.
@@MideaAmerica Okay, thanks for the alternative.
I have a new one media 12000btu I dont know about the bill electricity
Hello, Salem Krisna. We hope that you're enjoying your new unit. Have a great day.
That’s crazy dawg how do I install it
For any additional questions regarding installation, please send us an email at DigitalSupport@midea.com. We're happy to help!
So do I need to install water in the thing
Hello. Sorry to hear that you are having trouble. We are happy to help. Please reach out to us with the model you have questions about via Facebook at m.me/mideaamerica. Have a great night.
buy at your risk, the company doesn't back its warranty.
Hello @ThePersonalmusic, we're sorry to hear that you didn't receive the support you needed while discussing your warranty. For additional help, please contact us at digitalsupport@midea.com. Have a great day!
Completely useless video.. just wanted info on install
Hi @irigoyenanita, we're sorry you found the installation video useless. If you need further assistance, please don't hesitate to contact us at digitalsupport@midea.com. Have a wonderful day!