Midea DUO Smart Inverter Portable AC Installation Overview
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- čas přidán 9. 06. 2021
- #RealCool #DUO #Midea #MakeYourselfAtHome #PortableAC
Follow along to learn how to quickly, and easily setup and install the Midea DUO Smart Inverter Portable Air Conditioner.
Learn more about the Midea DUO at www.midea.com/us/Air-Conditio... - Věda a technologie
OK, just finished the installation, and here are some tips Before you start:
1- Before Installing the sliders and hooking it up to your house, consider running the unit to make sure it doesn’t rattle. Seems like a lot of feedback on this and other forums about these units rattling, maybe replace it before you completely unpack it if you get a rattler.
2- as Others have mentioned, no need to apply the adhesive. I got a small bit of it on me, and I’m pretty sure that future me would find a time machine and travel back to punch me in the face if I had peeled the backing and applied did adhesive to the frame, I’m sure it would never come off hours of scraping. Simply apply the adhesive side to the sliders, or better yet remove only an occasional section of the paper backing and have that little segment apply to the slider. Because once you click the close the window it’s not going anywhere.
3- Make peace with the fact this thing is going to be at least 10 inches away from the wall when finally installed, I was able to find a table that fit nicely above it to fill the gap and hide the ugly
4 - don’t be a doofus like me and assume that the interior ventilation tube pulls out, it doesn’t except a little, it’s the entire outside ventilation tube that pulls out and connects to the window
5- if not, too late, appreciate that when packaged, the straps are simply holding the box to the unit. Once the straps are cut, you can lift the box up and off the unit because the box arrives with no bottom. This is especially helpful if you’re like me and had to unpackage it in the parking lot to get it in a car, almost got a hernia trying to lift the unit out of a box only later out there was no bottom in the box
6. - always keep it up right, if it was delivered, and you found it on its side, contact customer support to see how long you need to have it sitting vertically before you plug it in without doing damage
Mine blows warm air. I need cold. My settings: cool auto swing, full fans temp 62. Please any suggestions? It also seems to run and then shut down a few beeps and then starts up again. I'm not using the remote. Just what on top of machine.
Use the remote to activate the comfort sense feature. This will make it use the thermostat in the remote instead of the thermostat inside the unit. I’ve seen comments where other people had this type of issue and the thermostat inside the unit was getting cold way before the room was. The thermostat in the remote can be used up to 26 feet away, so put it somewhere the cold air won’t blow on it. Hope this works for you.
@twocats24 too much condensate maybe? Try draining it. If not, you might have a faulty AC
I like how for each installation step they pan out or quick edit so there’s no way to follow what he’s doing.
Hello. For additional assistance, please reach out to us at DigitalSupport@midea.com for further assistance. Have a great day!
@@MideaAmericathe entire comment section is overwhelmingly negative yet you guys have no plan to ever fix this video?
+1. This video is terrible on so many levels. Probably the worst I’ve ever seen.
@@MideaAmerica How about you guys provide a better installation video? We're paying $500 for this unit (with taxes), least you all can do is provide a decent video. Have a great day!
I usually handle the user manuals while my husband sets up. He was so frustrated by the middle of the instructions thinking I was missing steps. "IT'S NOT ME" I was screaming. 😂 We found this video and and thought it was just as descriptive as the paper manual is. still not sure what " dry mode" means. Headed to the hardware shop to buy a longer hose for the continous draining as they only provided a 2 ft hose 😂 we haven't even got the first AC unit set up and we bought 2. It's been 2 hours. Pray for us. 🙏
Hello, TheCoupleThatJeeps. If you need assistance with the installation, you can always reach out to us at DigitalSupport@midea.com.
@shelleydetlefsen8353 honestly, so far the things has been a dream. Besides initial set up and hoping we put the drain hose in the right spot it cools the area off nicely and quickly.
You don’t need the hose for A/C according to the info. It’s for Dry Mode which is basically is a humidifier. That’s how we understood it….
@@ericajimison-marin277 we run dry mode before we run AC to get the humidity out of the air. We still haven't seen a drop of water exit that tube. We've had the unit for a month.
Btw, you cracked me up when I read this!! I pictured it in my mind & thought…”yep, that’s me & my husband.”
We had to go grab this unit at SAM’s on Friday @ 4pm because we lost our central A/C in this 113 degree, hellacious, heat index, Florida heat wave! We rigged ours out our doggie door!! 🤪
It is 10:07pm & our 3,000 plus square foot home is comfortable enough for us to sleep in.
I doubt it will get us through 2 full days of this horrendous heat!
I found it easy to set up. We also won’t need it except for emergencies once our A/C is fixed.
I give it 5 stars.
My review & my response too @TheCoupleThatJeeps.😁
Btw, did you notice any condensation or need for the water hose? So far not a drip has come out & the humidity is relentless!
I installed it into a vertical sliding window withtout the window kit brace. The hose pulled out from the window in the middle of the night. After lots of staring at the illustrations in the manual I was able to install the window kit brace. It is absolutely vital to hold the weight of the large hose into the window. I appreciate that Midae made an installtion video but they need to redo it with some close-ups and better explanation.
Thank you for your comment. Yes, the unit needs to be installed with the installation accessories for optimal performance. We appreciate your feedback and will use it to improve our videos in the future.
@@MideaAmerica,I'm doing this myself , should I hire someone? From the comments, it seems more complicated than the video shows.
@@marilynjackson5752 If you can hire someone who has already installed one of these, I would hire her/him in a heartbeat, well worth it! Yes, it is more complicated than the video shows. I installed this myself (a lifetime DIYer) and 2 days later it is working well, except for the drain stuff. If you have completed some similar projects, you can do this one, just be ready for lots of frustration and unclear, incomplete directions.
My installation was more difficult because of being on the second floor and having a left/right tall sliding window. As other reviewers have said, some things are missing from the video and User Manual. The manual says "MShield Used to starts and stops the Fresh feature." What does MShield mean, what is the Fresh feature? Luckily, from other reviewers I learned that the smooth side of Window Sliders Panels face the inside. Before permanently adhering the slider insulation foam to the sliders, trace the outline of the dual hose opening and cut the foam out. I could not figure out how to attach the Window Kit Brace so, as I saw in some reviewers CZcams videos, I didn't use it. Maybe my double pane window is too thin for the Brace to work? A clear photo or video of how the Brace is supposed to work would really help. There are at least 9 openings in the Sliding Window Adapter that flies and spiders, and winter cold, summer heat can come through. Each of the 8 plastic clips are wide open to the outside. All these leaks will need to be sealed up somehow. There was not enough Foam Seal C for my tall windows. Then there's the problem of how to prevent birds and other animals from nesting in the heat/cool hoses! Why in the world is there no grill or mesh over these huge openings?
After a few frustrating hours the unit is now working very well. Fix everything tomorrow.
Hello @markuskragner5462, Thank you for your comment. The MShield feature is a specific air ionizer technology-this device releases negative ions into the air. The negative ions attach to tiny particles, like those in tobacco smoke. This gives the particles an electrical charge, causing them to clump together and land on surfaces like walls. To better assist you with your queries, please contact us at digitalsupport@midea.com. Have a great day!
Good design, a nice machine, it's amazing you fell down at showing people how to install a window panel.
Hello and thank you for your feedback. We can definitely update this in the future. If you are in need of assistance, please reach out to us at DigitalSupport@midea.com. Have a nice day.
@@MideaAmerica I think your video is in need of assistance.
@@MideaAmerica Okay, so do that. It’s been almost a year.
Do NOT attach the adhesive foam to your window frame like this video says. Attach it to the sliders so that your portable AC will actually be portable.
Hi, StevenH. We recommend following the instructions in the manual regarding the foam installation for optimal performance. Foams A and B will be attached to the window sash and frame. Foam C will be cut to match the width of the window, then inserted between the glass and the window frame to prevent air and insects from getting into the room. Have a wonderful day!
@@MideaAmerica So you are instructing people to attach the adhesive foam to the window frame/sash itself, right? Doesn't that mean that this "portable" AC can only be used in that window and everyone would need to buy new foam if they wanted to move this "portable" AC to another place?
@@stevenh6567 so true
This foam is so unbelievably fragile. There is no way it will survive being transported. They provide you with enough foam to complete at least 2 rooms. If you need more, this stuff is cheap and can be picked up from any craft store.
it also seals better against the window frame.
When ever somebody says something bad they give the same automated reply😂😂😂 like r u even trying rn??
So most important step is attach the air conditioner adapter BEFORE you finish setting up the window slider assembly because **as it's not shown lol** it does not simply 'snap in'. Also the screw used for the adapter doesn't do anything. It won't tighten no matter how long I spend screwing it in
Hello. We do appreciate your feedback. Please email us at DigitalSupport@Midea.com for additional assistance. Have a great day.
I’m having such a hard time with that… the adapter just WONT snap on the window panel and I don’t know what to do
I'm having the same issue, this video or the manual doesn't explain how to attach the window brace at all.
It spins on its own so I just held it in place as I clipped in the adapter. Easy just look at what you’re working with and use your damn brain.
I am watching this video to SEE how to properly install the unit. If I wanted to HEAR words, I’d have my wife read the manual to me.
Hi @sullyd.225, thank you for your comment. We're sorry the installation video did not meet your expectations. If you have further questions or queries, please get in touch with us at digitalsupport@midea.com. Have a great day!
@MideaAmerica Thank you for an awesome ac and an informative video. It made the installation a breeze! 😅
They put the actual directions at the end to… psh
@@MideaAmerica#automated reply 😂
We purchased one yesterday upon someone’s recommendation. The instructions are minimal and we watched this video over and over stopping along the way. It was a challenge!! We are competent capable people with high levels of comprehension. Yikes this was a challenge. We also have a horizontal swing out window so we had to figure out a way to fill in the area and then use the kit window adapters. It is finally in and operating.
It would be helpful if the video or instructions were more detailed and if there were links to alternate window style adaptations.
Hello Teresa. Thank you for your feedback. We do strive to make this as simple as possible and use your feedback to improve in the future. Please let our specialists know if you have any questions or concerns via Facebook at m.me/mideaamerica. Have a great day.
I thought it was super simple
I had the same thought. I want close-ups of how those two foams are fitting together. Even if I need to use a different method, I can at least see what I’m trying to achieve. But this was like never closer than six feet away, so might as well have been words on a page.
Totally agreed, one of the worst "how to" videos I've ever seen. I'm pretty handy, can fix-install lots of things, and the manual and this video is terrible. I still don't understand how the "window brace" installs. Plus the connection to the Window slider piece is so flimsy, and i can see outside on several spots, including the clips. Terrible design.
@@user-wd8hy1ph1v it cools my 600 square foot apartment, something I didn't think it could do, and I used none of the gasket. I did however fold up some sheet metal to close off the gap where the window butts up against the vent partition, and then cut a length of S lock to sit between the window, and frame to prevent anyone from being able to slide the window any further open.
Why not have a single condensate pump that pumps all condensate regardless of the mode?
We'll pass along your design ideas to our product support team!
This video leaves so much out I am baffled. This should be a 10 minute video and actually go into all the details.
Hi, @McDylanNuggets. If you have any questions or concerns please contact us at DigitalSupport@midea.com. Have a good day.
I haven't figured out the drain systems yet. I'm still not getting any drainage.
@@MideaAmericaeff you Midea! Try & help your customers! This is a LAME video!
how does the window kit brace actually work? I tried to install it but I don't know if it's helping. I have a sliding window.
Hi @prestodiwi, Thank you for your question. You would need to ensure the adhesive is attached to the window before inserting the window slider. If you have any further questions or concerns, please feel free to contact us at digitalsupport@midea.com. Have a great day!
Genius design. I just bought one. High hopes.
Hello Stuart. Welcome to the Midea family!
@@MideaAmerica Real Cool 35 (Euro version) I have mine set up with the dual hose kit (extra 90 Euros in GE). I have it set to 16C and the compressor shuts off at 19C (ie when I set mode to "fan" it says 19C). I spoke to Claudio in tech support and he said there is a 2-3 degree variance between set point and the temp gauge. I want this unit to run long and hard to cool my large bedroom but I can't seem to get it working so that the compressor will stay on. Other than that, solid machine. Excellent fit and finish. Euro model needs variable speed inverter like the US model (which is what every split model uses in Europe). Seems weird that the intake hose does not have any sort of filter and you are just sucking in dirty outside air full of pollen and flies etc. Can I use a very "loose" piece of filter material like you would use on a bathroom extractor fan on the intake hose as long as it doesn't choke off the supply?
Happy to report my Midea is doing great. Keeps my bedroom at 65 F all night long. Recommended
Question: so what happens to the outside unit that is open - how do you get to protect it from water, rain, leave etc and other stuff entering inside it
You can leave a screen on the window as long as it does not interfere/touch the end of the exhaust hose. Otherwise, the pressure from the exhaust once the unit is on will blow any debris back outdoors.
Yep, great bird or wasp nest area when not in use. They don't think of those things.
@@MideaAmerica Why is the option to leave the window screen on not mentioned anywhere in the instructions?
I bought one to upgrade from a older portable ac unit in my double wide. The biggest compliant I have on the install is that the hose cutout is not on center top to bottom. The big plastic storage clip would not clear the edge of the outer window so I chopped it off. Also I had to cutout part of the opposing sliding panel so it wouldn't overlap the hose cutout. Other than that the unit is working good so far and I like the addition of being able to control it with a app.
Hello Shocktaught1. We are sorry to hear about the tough installation process, however, very happy to hear you are enjoying your unit and its smart features. Have a great day.
Is it possible to attach hose to an existing nearby 4" duct vent pipe that goes through roof? This unit would be in a finished loft space above a garage where I don't have any windows. Thanks!
Hello San. I would recommend looking at the picture on page 13 of the manual attached here. It shows exactly how much space is needed. Your installation location should meet the
following requirements:
• Make sure that you install your unit on
an even surface to minimize noise and
vibration.
• The unit must be installed near a grounded
plug, and the Collection Tray Drain (found on
the back of the unit) must be accessible.
• The unit should be located at least 9.8”
(25cm) from the nearest wall to ensure
proper air conditioning. The horizontal louver
blade should be at least 50cm (19.7”) away from
obstacles. m.media-amazon.com/images/I/B1z6ZDDn33S.pdf. Have a great day!
Thought i can read the manual and instructions, and agree it is clear. But still a little puzzled what is the so called outside and inside of the slider. Looks like the adhesive foam insulation sheet are attached to the outside of the windows slider, question is will it be able to last being outside taking the beating of weather? One more question, about the air exhaust adapter, it is recommended for hung windows. But after attached it to the hose, it doesn't look very air tight, not sure how it can increase performance, very against intuition. Anyway i think the video confirm what's in the manual, will try to follow instructions, hopefully outside of my window won't see some gooey crawling down after a thunderstorm. Thanks for the video, very clear direction.
Hello @cfadavid, Thank you for your comment. If the installation is done correctly, the adhesive foam should remain unaffected by weather changes. To ensure the secure attachment of the exhaust hose to the window, extra foam or tape should be added around the parts that are not as tightly fitted. If you have any questions or concerns, please contact us at digitalsupport@midea.com. Have a great day!
Finally got it and hopefully it’s really as quiet as it claims.
Hello Jack Wong. Thank you for your comment about the Midea DUO Smart Inverter Portable AC. We hope you enjoy your product!
Did it work for you? Mine will arrive in a few days. Is it really as quiet as it claims? Thanks
@@ancientsnox5093 the fan mode is pretty quiet and the cooling mode is louder but still quieter than the traditional window a/c I had before
@@setciarashi0 Thank you!
@@setciarashi0 how many decibels is it on cooling mode? How do you like it so far?
Wouldn't it be better to have the fresh air into hose a distance away from the hot air exhaust hose? As is currently configured, some of that hot air will come back into the ac unit through the intake.
Hello Tom. We do appreciate your feedback and will use it to design and improve our products for the future! Thank you!
Probably it it’s still more efficient than other single hose units on the market
Picked the 12000BTU unit up from Costco. I read the instructions, watched the video. Easy install.
Sure the insulation is tacky but it worked and next year I can scrape it off. It’s no big deal.
I’m in Bay Area CA for temp reference.
Hi, @Whordify. Thanks so much for your great feedback! We're delighted you're pleased with your purchase. Have a great day!
Maybe consider doing an install video for us all… you’d get thousands of views!! 🙏
I'm having trouble grasping where to apply the adhesive foam strips. The face of the window frames? The inside edges of the frames? The sill? I could have understood from the video, if that section hadn't been film from the other side of the room.
We're sorry you are having trouble with the foam installation and will be happy to help. Please contact us at digitalsupport@midea.com for further assistance. Have a great night.
Lmao yes was filmed from another room lol
Thanks for the set up video. It was so helpful 🎉
Hello, @fred5566. Thank you for your feedback and for being part of our family! We're so glad you've been enjoying your unit. Have a great day!
i got the EH 03 display code. What does that mean and how to fix it?
We're sorry you experienced an error code with your AC. Please send us an email at DigitalSupport@midea.com so we can better assist!
You should make a video for the fone installation to be more descriptive cause now it’s not clear! Not for the one around the window but for the one on the material!
Hello Joany. Thank you for your feedback. That is a fantastic idea. Please reach out to a specialist via Facebook at m.me/mideaamerica if you need any assistance. Have a great day.
@@MideaAmericaWith so many complaints on this video, you all should either remake the video or make a second one clearing things up. This video is not clear
@@MideaAmerica NOT EVERYONE IS ON FACEBOOK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
How do you empty the water from the midea duo portable air conditioner?? Please show in the video. Thank you for your help....
Hi @VTidwell, Thank you for your question. The Midea Duo Portable Air Conditioner can be drained both manually and continuously. If you wish to drain the unit manually, you will need to open the drain cap in the lower part of the unit. This is where the water is collected into an internal drain tray and needs to be taken near a drain hole to be emptied. Once emptied, you should close the drain plug. Please note that both caps must be closed after using manual draining. If you would like to drain the unit continuously without having to empty the drain tray, you can connect a standard garden hose to the upper plug. The drain hose should be sent to the drain hole or sink to drain. In this case, you do not need to move the unit to drain it; however, the unit only uses gravity draining with continuous draining, so the hose must be lower than the unit. Have a great day!
Hi! I just bought a unit, waiting for the oils to drain down to the compressor after shipping before setting up. My question is does the condensate pump work in all operating modes or only in heating mode? I'd like to run a semi permanent drain for the times we'd like to run dry mode, but a gravity fed bucket is kind of *not* what I'd like to do.
Hello Dalton. Happy to hear you have your new unit. For any questions, please reach out to a specialist via Facebook at m.me/mideaamerica. Welcome to the Midea Family!
This is still our question we have had the unit for over a month and attached a semi permanent drain hose. We have yet to see water run out of it at all. Not sure if we did something wrong or not. 😂
I'm pretty sure the pump only works in the heating mode drain port, which is the second port from the bottom. The others don't pump and are gravity fed.
I'm having trouble with one step in the installation of my Midea MAP14AHS1TWT DUO Smart 12k BTU (DOE-SACC) 4-in-1 Inverter Portable AC. On page 15 of the manual and at 1:50 of this Installation Overview video the attachment of the Window Kit Brace is shown. I cannot get the Brace to stay affixed to the Window Slider as it just falls off since there isn't anything to hold it up in place. I'm pretty sure I need this Brace to keep the Window Slider from bowing in when the hose is attached. What do I need to do?
Correction, 1:30 in the video, not 1:50.
Hello, kdodge0. Please reach out to us at DigitalSupport@midea.com so we can better assist you with this.
Is there a service manual available for pros who need to service/repair the units? Midea CS hasn't been much help. The last time I had an issue their answer was to get a new one.
Hi @Airpaycheck, Thank you for your question. For further assistance with your request, please contact us at digitalsupport@midea.com. Have a great day!
How can I attach the hose to longer ac ducting? I already have a venting system setup but this is clearly a non standard exhaust size.
Hello. Thank you for your question. Please reach out to our specialists on Facebook at m.me/mideaamerica for assistance. All parts available for this unit are available on encompass.com. Have a great day.
Very frustrating to install. The weight of the hose pulls the window slider quite a bit and the window kit brace is not one size fits all and doesn't fit on my window if the slider panel is in the window track.
Hello jeezuschryst. We are sorry to hear about the tough installation process, and if you are still having trouble, please contact us at Digitalsupport@midea.com. Have a great day.
The Midea Duo 14,000 BTU heat pump cools my whole 600 square foot apartment, something my previous 14,000 BTU heat pump couldn't begin to do.
Hi DH. We are glad to hear you are satisfied with the performance of the Midea Duo. Have a great day!
Could you tell me what size push pin rivets are used in the window panel? I've lost one, and would like to replace it, and probably pick up some spares while I'm at it
For the Midea duo 14000 BTU, I plan to leave the both the drain hose connected to a 1 Gallon bottle. Would that be fine? Please let me know.
Hi @thisisit2969, thank you for you question. If you want to continuously drain the unit to the gallon, you should only connect the upper drain hose and drain the gallon as needed. Have a great day!
Are you supposed to remove your screen mesh? If so, how do you prevent bugs from going in?
Hello Kevin. Please reach out to a specialist via Facebook at m.me/mideaamerica if you need any assistance with the installation. Have a great day.
@@MideaAmerica stop referring people to Facebook, Facebook is already dead, you should be answering the questions here where we are, not making us reactivate old dead Facebook accounts.
You don't need to remove the window screen. The manual talks about installing the AC with a window screen still in place.
@@miggitymikeb Agreed. That's why people are writing here, not to be referred elsewhere.
Working great
Hey Midea…we aren’t all on Facebook. What about other ways to reach you? I had another brand of portable ac and I sure hope this new one is worth it once I figure out this nightmare of a window installation “kit!”
Hello Tracy. You can also reach us via email at DigitalSupport@midea.com.
Good luck. I'm finding their customer service is a joke.
Does the sliding window adapter for the hose come with the unit or does it need to be purchased seperately?
Hello, @ColinRBrennan. The air exhaust adapter, drain hose adapter, and sliding window adapter all come as part of the window kit. Have a nice day.
The air conditioner itself is fantastic, the window installation system is flimsy, and the technical writer for the manual should be fired. The amount of missing steps in it is RIDICULOUS.
Hello, penumbra1377. Thank you for your feedback. If you need assistance with the installation process reach out to us at DigitalSupport@midea.com.
Yeah, this video at least explained the drain hose step a lot better than the manual. I was struggling to figure it what outlet to use for what mode, because the manual was so vague.
I'm about to buy this portable AC from Walmart. I was wondering do I have to install the drain hose for condensation if I'm just running the AC?
According to their manual, only heat and dry mode need some setup at the drain hoses. I just started using the cooling mode and I've not seen any water coming out...
Hello SIOSI LANGKILDGE. Thank you for your comment about the Midea DUO Smart Inverter Portable AC. Please reach out to us on Facebook at m.me/MideaAmerica so we can assist you.
@@MideaAmerica I figured it out. Lin Lu the comment prior was right. Thanks! The portable AC unit works great......
@@caliwrestling2015 what did you figure out? Does the drain hose need to be attached to what plug for AC only?
@@setciarashi0 Lucky you. I've been collecting at least three gallons of water in humid weather. It does not evaporate the condensate. And their online customer support is basically non-existent, so good luck.
Does this midea unit have a easy removable water tray to empty out unlike the danby portable ac?
Hello, hmoobdc5. This unit does come with a drainable water tray, and it can also be set up for continuous drain by using the drain hose adapter. Have a great day!
Bought the AC last year, loved it! However, I moved recently and my new condo only has awning windows. How can I install the AC in those, do you sell awning window kits? Thanks!
Hi, Christina. Congrats on your new condo! The Duo will need to be installed in horizontal or vertical windows. Unfortunately, awning windows will not be compatible. We apologize for any inconveniences!
@@MideaAmerica are you kidding? I've just purchsed the new Midea A/C. Could you help us found solution for awning windows?
Hi, Oleksandr. This AC will only be compatible in sliding or vertical windows. We do not have any parts or modifications available for awning windows. We sorry if this causes any inconveniences.
Hello! How did you manage to install the ac with your awning windows?? I want to buy one but I have awning windows too, so no idea how to make it work. Like leave the door a bit open or something? Let me know how you managed to make it work please! Thanks!!
You get a custom plexiglass fitting made by a local plexiglass shop. Usually dropping off your bug screen and the AC's window connection piece. Works great and even worth doing it for sliding windows as it looks much better to have a clear view.
How do I measure the window to adjust the slider according to the table in the manual?
Which is the inside and outside of the window slider?
I couldn't find the screw for fixing the 90-degree sliding window adapter unit halves together, so what length/threads-per-inch is the screw?
Why can't I put insulation on the inside of the slider?
The end insulation should be put in the window sash, the manual says, but I want to attach it to the slider so that I can later remove the slider in one piece. Is this OK?
How do I install the brace?
The plastic push-pins that hold the slider together stick out enough that making a good push-seal is difficult. How do I get around this?
So many questions - so little time...
Hello @krslavin, Thank you for your questions. We're sorry you found the installation video difficult to understand. You will need to assemble the window slider and place it on the windowsill. Adjust it to match the length or height of your window. The grooves where you can add another window slider are considered the outside part. To further assist you with all your inquiries, please contact us at digitalsupport@midea.com. Have a great day!
Please more details on heat drain hose installation???? Should I leave the hose on all time or just for drain?
Hello, yuanchen6803. To better assist you with this, please reach out to us at DigitalSupport@midea.com.
@@MideaAmerica Or you could share the information once, which would be better for Midea and your customers.
what is the part number for sliding window adapter? My Midea kit did not have it. I had to buy the duo hose kit separately for my Midea (Germany).
Hello Stuart. Please contact us on via Facebook to speak to our specialists at m.me/mideaamerica or by email at DigitalSupport@midea.com so we can verify a couple details with you and get you to the correct part depending on location. Have a great day!
This "installation video" is basically a dude in a Midea shirt, long-windedly telling customers, "You're on your own!"
Hello, @rohanreid7588; we're sorry the installation video did not meet your expectations. If you have any questions or concerns, please get in touch with us at digitalsupport@midea.com. Have a great day!
Hello, do you have an adaptor for a sliding door or a hole in the wall (our apartment complex has this system). Thanks
Hello, heikelautenschlager720. We do not have an adapter for sliding doors or a hole in the wall available for sale at this time. This unit is intended to be installed in a window. For any questions or concerns, please reach out to us at DigitalSupport@midea.com.
So I got one at Walmart probably the first mistake I made on this journey… So I had back surgery and I’m pretty much stuck in bed with little movement so I saw the this ac with remote 5000btu should do the job cool cool get it home it’s all dials no remote I’m dying in my room as I type this to you not only was I broken about no remote because of my limit to move the grill was all bent up the front looks like it got into a bar fight and got socked in the knobs EXTREMELY DISAPPOINTED BUT I WILL ALSO DIE OF HEAT STROKE BECAUSE SOME PEOPLE DONT HAVE OTHERS TO HELP THANKS FOR NOTHING MIDEA THIS WILL NEVER BE FORGOTTEN
Hello, Duke. We are sorry to hear about your experience. To better assist you with your unit please reach out to us at DigitalSupport@midea.com.
Aww sending love 💕 hope your back is healed up ❤totally 💯 felt your pain and disappointment
Question regarding "Midea DUO Smart Inverter 14K BTU Portable Air Conditioner with Heat": Does it mean I can use it as a heater in the winter? Thank you!
Hello Binh. Please reach out to a specialist via Facebook at m.me/mideaamerica if you need any assistance. Have a great day.
Yes. It's a heat pump.
Why doesn't the video have subtitles or captions. Auto captions are not available making the installation a long drawn out guessing game for people with hearing disabilities like me.
I also agree with one of the comments below about the sticky insulation. Quite unnecessary for a portable air conditioner that gets removed for the winter.
One comment about the QR code for the video. There should be an internet link in the documentation to get here for those of us that rely on desktop computers and want full screen videos.
Other than that, it's a fine piece of equipment.
Hello, stevesolomon7678. For any questions or concerns regarding the installation of this unit please reach out to us at DigitalSupport@midea.com.
How do you clean the inside coils when they start getting dirty, The condensor will intake dust and other containments from the outside and the inside filter is not like an actual HVAC filter
Hello @aspinthereddragon9302, Thank you for your question. We recommend using compressed air to remove any build-up of dust. Have a great day!
So what instance would you not need the drain hose? What is the difference with dry mode?
Hello @Hal-Larson, Thank you for your question. The drain hose is optional in cooling mode. In dry mode, the unit operates as a dehumidifier, so the drain must be connected during this mode. Have a great day!
I want to purchase this unit and use it in a garage in arizona, i don't have a window but have an air vent leading to outside that is 16" x 10"?
Hello, alimaw7407. This unit is intended to be installed on windows. We highly recommend for a proper installation to prevent damage to the unit and for it to perform effectively. For any questions or concerns, please reach out to us at DigitalSupport@midea.com.
Hi
1. Does the AC and dehumidifier work at same time? It's hot in Socal in summer, like humid and very hot inside.
2. Do you make these in 12000 btu doe?
Hello. Yes this nit does come in 12k. You can compare and view the specifications and user manual via midea.com. You can operate this unit in Auto Mode. This will automatically control room temperature according to the temperature you choose however, you can't select the fan speed while in this mode. You can view all details on page 10. m.media-amazon.com/images/I/B1z6ZDDn33S.pdf Please reach out to us on Facebook via m.me/Yes, if you have any further questions or concerns. Have an excellent day.
Just got mine today with the heat option but it didn’t come with the insulation for the heat
Hello and thank you for reaching out. We are sorry to hear you are missing parts. Please contact us for assistance at DigitalSupport@midea.com. We will be happy to help. Have a great day.
Oh my god, does this video ever leave out 1/2 of the instructions - phoned the number and got nowhere! Does the drain need to be hooked up?
Hello, pacificlifestyles7641. The drain hose does not need to be set up if you are emptying the bucket when full, it all depends on your drain preference. Please see the user manual for more information on draining the unit. For questions or concerns, please reach out to us at DigitalSupport@midea.com.
I just bought the 12,000 BTU unit in costco. The power cord is not long enough to reach the intended outlet. Can I safely use a surge protector?
Hello @Happy2bme2dae. We do not recommend using an extension cord or surge protector for our units. Instead, we recommend plugging the unit into a dedicated wall outlet. If you do not have one near the unit, we recommend relocating it or having a licensed electrician place a receptacle near it. Have a great day!
A drain hose which is pinched.
Yeah... Better to just buy a garden hose, or those RV water hoses. The stock hose is just pressure fit and can easily be yanked out.
Do you need to have the hoses hooked up to a window? i want to put one inside a shop that doesn't have a window.
Hello Colby. This unit does need to be hooked up to the window to allow for the unit to air condition the area. Have a great day.
What can the minimum size of the window be for using the window panels? My window opening is 11 1/4" wide by 53" high. Thanks.
Hello, Franco. The window installation kit will fit windows 19.05''-63.86'' (48.4-162.2 cm).
@@MideaAmerica Hi, the 19.05 " panel, can it be cut down to 11.25" to fit my window? Thanks.
Hi, Franco. A saw can be used as an optional tool to shorten the window adaptor for narrow windows.
One very important question I have is our area has windy rain. Could the rain possibly go into the tube if it’s blowing towards the tube entrance? I have one, but it makes me nervous leaving it in the window during a storm and we get rain quite frequently so it would be very inconvenient to have to remove it and seal up the hole every time.
Hi @mikek43, thank you for your question. If the tube is installed correctly, rainwater shouldn't be able to get into it. However, for added protection, we recommend using a screen (sieve) or similar device to prevent any water from entering. Have a great day!
@@MideaAmerica wow you guys are amazing for responding that fast thank you so much
What is dry mode? Also how much water will it dispense? I used to have Toshiba at it fills out 1gallon in a couple of hours. Is it the same?
Hello @k43869, Thank you for your question. Dry mode is dehumidifier mode. Several factors determine when the unit needs to be drained. These include the humidity level, temperature, and frequency of use. Because of this, there is no set time frame for when the unit should be drained. Water collection in the unit largely depends on these varying external factors. If you have further questions or queries, please get in touch with us at digitalsupport@midea.com. Have a great day!
Dry mode cool mode. Get the Bucket and mop more. Wow..
Hello @billrilea, we're sorry that the draining process did not meet your expectations. If you prefer, you can continuously drain the unit by attaching a standard garden hose to the unit's upper plug and directing it outdoors, to a sink, or to a drain. If you have any further questions, do not hesitate to reach out to us at digitalsupport@midea.com. Enjoy your day!
The box for the one I bought today says it fits casement style windows. Which is what I have. Where are those instructions, and do you have an adaptor to fill the wedge-shaped fap at the top and bottom of window?
Hi @gretchencemborski1872. Thank you for your question. This unit is specifically designed for installation in hung or sliding windows only. It doesn't include instructions or material for installation in a casement style window. Have a great day!
Mine just started showing me ELOC. I've had it brand new since April 2023.
Hello, Chad1. To better assist you with this, please reach out to us at DigitalSupport@midea.com.
Hi...my unit just arrived,. Is it possible to buy an extension for the hose?
Hello Dana. Thank you for your question. We don't offer extensions for safety reasons. Please enjoy your new unit and welcome to the Midea family!
This is my first portable AC i have bought (i got the Midea 10,300 BTU (13,500 BTU ASHRAE) 115V Smart Portable Air Conditioner). WHile i love it to death as it makes my room cold, is there a way it doesnt turn off once it reaches its desired temp? Reason I ask is because I mainly use it at night to help me sleep better and the noise of it turning off and back on is loud enough to disturb my sleep. I dont have it set up to turn off automatically when it reaches its desired temp but I hope there is a work around that will keep it from turning off.
Hello, Eric. We're happy to hear that you're loving your unit. The temperature you set the unit to will stop the unit once it is reached the temperature level. Please email us at DigitalSupport@Midea.com for additional assistance. Have a great day.
On your unit, hold down the fan button for 3 seconds to allow for it to be on continuous mode to prevent the unit from turning on/off depending on the temp!
@@jillianborzain6566..hi Jillian, yours was a really timely advice that seems to be hard to locate. A friend of mine purchased this unit andI purchased it a day later.
I bought mine slightly used as the owner got central air, but my friend got brand new. While mine ran great, he has now exchanged two units, saying that his unit turns off and on without reaching the desired temperature. The previous owner of mine obviously figured it out, but my friend is going crazy.
Your advice almost certainly is what he needs to follow….but just wondering how you found this little secret..as neither of us could find it anywhere.
We just bought one for the garage. No sliding windows. is there a wall kit available?
Hello @rorozco70, thank you for your question. This unit is designed for sliding windows and door installation only. Have a great day!
How do you keep birds & bugs coming into the out going hose
Hi, Jessi C. The exhaust pressure will keep objects out of the hose. Even if the unit is off, the exhaust pressure, once it's turned on, will blow anything back outside.
So the heat condensate drain hole can auto pump the water out but the AC/dehumidifier can’t?
Hello. There's no need for manual draining when in dehumidifier mode, the water is expelled through the exhaust hose along with warm air. If you are having issues with a unit, please reach out to us at DigitalSupport@midea.com so we can assist you. Have a nice day.
Are there supposed to be little gaps between the hose and the window sliders? They'll let hot air in.
Hi, @lyndaharrison1722. Thank you for your question. There should be no gaps between the window slider and the hose. Have a great day!
Looking to buying one of these units to replace a old GE Portable that refuses to cool the area that it was bought for. Not to mention the higher electrical cost used for that unit because its not performing well . Is it true that Portable units are only meant to serve for 3 seasons?
Longevity will depend on if all electrical, clearance, and cleaning requirements are followed!
I have a midea (not this exact model) that just broke after 2 years. It no longer cool and their warranty don't cover it. I bought this one hoping it lasts longer.
Can these be vented to the floor of an enclosed trailer if the opening was sized correctly??
Thank you for your question, @barkeep25. This unit is not designed for use in a trailer. For its optimal performance, it's recommended that it is installed in a window within a standard house. Have a great day!
How can this unit NOT produce condensate during cooling mode? Living in the southeastern US, we typically get over a gallon of condensate per day. How can the small tray shown in the video hold enough fluid for the unit to run more than a couple hours? Please explain.
Thanks for your question! Cool mode does not typically produce condensate due to the pressure from the exhaust -- unless you live in a high-humidity environment. If that's the case, you will need to empty the drain tray once the unit displays a P1 code. This will have to be done manually, and once the tray is empty, you can resume operation.
Hello, I was so excited to finally get a highly rated A/C unit that would not compromise my safety by hanging outside a window, and strong enough to cool each end of a tiny U shaped apartment. Unfortunately it cannot go where intended, and no other window is as safe from a possible break-in. I have had considerable trouble figuring out a solution with all constraints satisfied, and would not have purchased this model had I read a manual as carefully as I have had to while preparing what I expected to be a simple window installation...
I would like to suggest you post/print the unit's requirements right up front, in clear, easy to understand terms; ie:
1. The unit has flammable gas (specify type) and must be 10 feet from a gas appliance or any other open flame or hazardous flammable substance (not for an art studio using oil paint, probably not a garage work room either; both future uses dashed.)
2. The unit may not be used in a laundry room, bathroom or any other very humid area. (Can't roll it to a bedroom window since the apartment strangely has a washer/dryer in it.)
3. The electric cord is 4 feet off the right hand bottom back of the unit and must reach a dedicated wall outlet. Extension cords are forbidden (for good reason.) This is a big ask if living in an older apartment.
4.The unit must have two open feet of floor space all around it or more helpfully stated, a five foot footprint (another big ask if in a 550 sq ft living space.)
5. The window used must be a hung or slider window preferably with a screen. (or do-it-yourself improvisation that probably voids a warranty.)
6. The window opening will be 10" which if kicked in could still let a determined criminal inside. (The advantage over having a more notorious 12" or 14" old-fashioned boxy window unit opening isn't quite as helpful as imagined.)
Clearly, one of your other units might have been a more appropriate choice if all the above were known before spending two whole days (several weeks apart) studying the manual and watching videos.
But... I AM looking forward to better relief during the hot July/August days and nights! (My little window A/C only cools a dozen feet or so, and only by 10 degrees. Not much help on consecutive days approaching 100 or more.)
Yes, I am grateful, despite my suggestions! Cheers
Hello. We appreciate you sharing your feedback and suggestions. For additional assistance, please reach out to us at DigitalSupport@midea.com for further assistance. Have a great day!
I just bought this AC today! At first smoke started
Coming out, and now the smoke stopped but after about 5 min it turns off and it says “PC1” on it.
Idk what to do please help me 🥲
We're sorry that you experienced this with your AC! So that we can better assist, please email us today at DigitalSupport@midea.com and refer to case number 111926865.
Can you provide me with the part number for the sliding window adapter? The tabs on mine broke off.
Hello, johnmcintosh3532. For additional or replacement parts you can purchase them in the website of encompass.com by searching the model number of your unit. The part number that you need is 12020600A00361. Have a great day!
There are several complaints on Amazon about constant draining and the water not evaporating when cooling, has this issue been addressed?
Hello @rhsalce, thank you for your question. This unit only has a partial self-evaporating feature; it requires either manual or continuous draining. If you have any further questions or queries, please contact us at digitalsupport@midea.com. Have a great day!
Does anyone know how I can set this unit up for a sliding door? Or does it have too be do it yourself?
Hi Alex. Installation instructions can be found starting on page 13 of the user's manual attached: m.media-amazon.com/images/I/B1z6ZDDn33S.pdf. If you need any assistance don't hesitate to reach out to our specialists via Facebook at m.me/mideaamerica. Have a great day!
I had to take my window out and build something to make it work
I have the same one and I got Error code EH and no air coming out. Any advice?
Hello Leo, My name is Candice and we are here to help. The unit may stop operation and continue to run safely.
If the error codes appear, wait for about 10 minutes.
The problem may resolve itself. If not, disconnect the power, then connect it again. Turn the unit on. If the problem persists, disconnect the power and contact us via Facebook at m.me/MideaAmerica. Have a great day!
Is the exhaust hose flexible enout to be rotated 90 degrees?
Hi, blinddiaj. The exhaust hose should not be rotated 90°. If you have further questions or concerns please contact us at DigitalSupport@midea.com. Have a great day!
I just bought the 12,000 BTU unit from Costco. The power cord doesn't reach the intended outlet. Can i use a surge protector?
Hi @Happy2bme2dae. We do not recommend using an extension cord or surge protector for our units. Instead, we recommend plugging the unit into a dedicated wall outlet. If you do not have one near the unit, we recommend relocating it or having a licensed electrician place a receptacle near it. Have a great day!
Does this unit have the option of pulling air from the cooled room into the unit instead of constantly pulling hot air from the outside.. ?
Hello, Calvin. The unit does not take in outside air. Have a nice day.
I read up a bit on the dual hose system and I believe it recirculates the inside air for cooling the room and the heat produced goes outside through the exhaust hose. The 2nd hose is to bring outside air in to the machine only for cooling it. I could be wrong but that is my understanding.
@@MideaAmerica Thanks
@@lisalilge9765 Thanks
my window is a sliding window the height is 3ft and 6 inches would that plastic thing reach and extended to that height?
Hello, akanesoratobu8889. To better assist you with your inquiry, please reach out to us at DigitalSupport@midea.com.
Considering buying this do you have to remove the outer winow screen? Or can you install on the inside of the window and leave the window screen in place
Hi @FortitudeKing, thank you for your question. For further assistance with your request, please contact us at digitalsupport@midea.com. Have a great day!
yeah you can install it with the outer window screen attached, just can't use the air divider, you might lose a tiny bit of efficiency there, but works fine.
The divider isn't that deep, so I just pushed it against the screen, and there was enough give to make it work. A bit of a hack, I know...
Is the divider piece a must for the sliding door adaptor, as I like to keep the bug screen.
Hello DymeTzer. We appreciate your comment about the MIdea DUO Inverter AC. Please send us a message on Facebook at m.me/MideaAmerica so we can further assist you.
Its to prevent exhausted hot air to re-enter in "inside" hose
How do I install the unit to a sliding window that opens on the right hand side?
Hello Helen. Installation instructions start on page 13 of the manual m.media-amazon.com/images/I/B1z6ZDDn33S.pdf. If you are in need of further assistance, please reach out to our specialists via Facebook at m.me/mideaamerica or via email at DigitalSupport@midea.com. Have a great day :)
Is there a kit for a sliding glass door to attach the hose?
Hello @simps4330, thank you for your question. You will need to purchase and attach an additional installation kit to fit the length of your door. You can purchase this from - midea.encompass.com/item/12706025/Midea/12020600A00361/. Have a great day!
I am living in a condo. I have a picture window with a horizontal slider below it. The slider opening is 16" high x 31" wide. Is the installation kit able to fit please?
Hi, Raid. The window installation kit fits windows 19.05" - 63.86", sliders can be shorten to fit. Have a great day.
@@MideaAmerica I understand it can be shorten to fit the width. I am only concerned about the height since it doesn't seems adjustable. Can you please give me the exact height of the slider.
Which are better, tacos or burritos? As crazy as it sounds, your answer will help me install my AC unit.
Hello, @nathanenos7479. That is a tough choice! For assistance with installation, please contact us at DigitalSupport@midea.com. Have a great day!
Tacos
Hmmm 🤔 both lol 😂 this made me laugh so freaking hard I spit out my drink thanks I needed that installing this was a night mare your comment helped us laugh
@@evilokram1 Glad I was able to give you a laugh. 😆
@@nathanenos7479 yes thank you now I want tacos and burritos lol
So, do we have to remove this in winter and reinstall it in the summer, for place like Michigan? kind of hassle to do this every year....
Hello, mwang168. You do not specifically need to remove this unit during winter. You can simply leave it aside and off if not needed.
So, if I use the DRY mode, the hose always has to be on?
Hello @xxMarikaxx, thank you for your question. When you use the dry mode, the hose should be connected to the upper plug of the unit. Have a great day!
I just bought one of these. I live in a hot area - temps up to 112f in the forecast. So how does that affect the machine in regard to the outside air intake?
Thanks for your question. The unit should not be used during weather that exceeds 95°F. If you have any additional questions or concerns, please contact us today at DigitalSupport@midea.com.
Which side of the window slider goes outside?
Hello @danielberlin-bb5rm, The grooves where you can add another window slider are considered the outside part. To further assist you, please contact us at digitalsupport@midea.com. Have a great day!
I bought one of these and the swing is not working. I there a video which shows a teardown of the air conditioner how to remove the front panels?
Hello. We don't have a video of us taking the unit apart. Please reach out to us via Facebook at m.me/mideaamerica if you need any assistance. Have a great day.
Does it matter if I just use the single round hose?
Hello Suzy. Yes, we would recommend following the installation instructions for safety and to not void your warranty. Have a great day!
How big are the window panels? I am installing in a patio door.
Hi, Shawn. The unit cannot be installed in a door as it would be blocking a potential emergency exit. Have a nice day.
So is there on option to vent this out a wall?
Thank you for your interest in our unit. Unfortunately, we do not offer a through-the-wall vent option for this product. Please feel free to visit Midea.com to explore our full range of units. Have a great day!
At 5:19 its not clear exactly where in the window you are putting the foam… ???
Hello Travis. Window Installation Instructions and Illustrations can be found starting on page 13 of the users manual attached: m.media-amazon.com/images/I/B1z6ZDDn33S.pdf Reach us on Facebook with installation questions at m.me/MideaAmerica.
This video is worthless.
Hi @mikeoxlong5304, we're sorry you found the installation video unclear. If you need further assistance, please don't hesitate to contact us at digitalsupport@midea.com. Have a wonderful day!
Would it fit if you have a window screen?
Hello, shrapmetal. Yes, this unit can be installed if you have a window screen. Have a wonderful day!