S2E4: Integrating ServiceDesk Plus with Microsoft 365 ecosystem - Masterclass 2022

Learn how you can enable enterprise service desks to manage tickets and other business functions from a single console. Integrate ServiceDesk Plus with the Microsoft ecosystem to perform various ticket actions and resolve them swiftly.
👉 For more information on ServiceDesk Plus integrations, visit mnge.it/Jme
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[@benanderson5088]

I have enabled the actionable message but when I reply as a technician to a request email it puts it into the request as locked. Is there a way to change this so the requester can see the reply automatically?