Hi Andi, thanks for contacting! I understand that you are experiencing an issue in installing graphics card. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu - Social Media Tech Support
Good morning, please let me know the maximum cpu fan height supported by this case model. The CPU fan that came from the factory is not able to keep the processor at adequate temperatures. Please help me.
3:50 - Question for you. Hello sir, I just purchased a refurb of this computer. I am trying to install a dvdrw optical drive, but the model I purchased did not come with a dummy drive or the green release latch for the 9.5mm optical drive - where can I find the part number and replacement for the green release latch?
I am trying to upgrade the memory of this device with compatible DDR4 modules, and no matter what, when i replace the original 8gb module with a 16gb one, or add more 8gb modules, i get the memory initialitation error (3 long 2 short beeps). What is wrong? Tried already with 5 working modules and nothing
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! May I know the product you are using? Let me know! Akhil_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase the media card reader. I will do my best to assist you. Use the HP Parts surfer to identify the part: hp.care/3usVS3q And order it via the HP Parts store: bit.ly/3nKMYrs Regards, HP Support
I have the same model.. It starts directly when the button in the power plug is turned on. There is no need to press the CPU button.. What would be the problem?
Hi there, thanks for contacting! I understand that you are experiencing an issue with the power button. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu - Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about replacing the display card. I will do my best to assist you. Please refer '17:42 Display Port Module' under the video to know about replacing display port module. Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know whether your computer supports NVMe SSD. I will do my best to assist you. It does support PCIe NMVe TLC SSD drives. Please refer 'Storage' under the specification page to know about supported storage: hp.care/3V4mx1J Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about the compatible fan with your computer. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support
What HP meant to say is that usually they have an extra pin for the fan. You can use a 3rd party fan by tricking it, there are guides online for that. The heatsink pin layout is usually proprietary so I would say that good thermal paste and a clean case with the stock cooler and fan is the way to go with these units
Hi Arman, thanks for contacting HP Global Social Media Support! I understand that you need to know about the dimensions of the screws. I will do my best to assist you. Please refer the user manual of your computer to know about the size of the screw: bit.ly/3u7tAYn Binu_HP Social Media Tech Support
hi hp, thanks very much for your detailed video. i've a question: at 35:04, i can see a black pillar under the wifi card to support it and adapt to the chassi. what's the spec of this black pillar so i can buy one to install nvme. thanks!
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase the part for your computer. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/ And order it via the HP Parts store: bit.ly/3nKMYrs Binu_HP Social Media Tech Support
@@HPSupport hi hp. thanks for your kind reply. i think such a pillar has no part number, or i don't know it. And i'm not a native english speaker, so i don't know the exact english name for such a pillar used to connect wifi/nvme to chassis, so i don't know what to search on your suggested website...
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support
+usama mohamed Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! Well, it should be possible depending on the card dimensions. Let me know! Regards, HP Support
+Kacperowy Gamer Please refer 'Expansion slots' under the specifcation page to know about the slots your computer has from here: bit.ly/3Kh0cX4. You can add graphics card that supports these slots.
Dear Sir, Heartily Thank you for video and explanation also was good. It is my small request to you is that where to get TORX 15 screws for fixing New SSD Sumsung 250 GB in Cabinet. Through this Comment, I kindly request to you to help me as early as possible.. I am waiting for your reply..... Warm Regards, Basavaraj, From India.
+Basavaraj Chougala You can search for the screws here: partsurfer.hp.com/ Please select your country and enter the serial or product number of your unit. You can also contact our phone support team. Please follow these steps to reach them. Step 1. Open link: www.hp.com/contacthp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support
My serial no is SGH744QVFQ Product no is Y3EO2AV HP PRODESK 600 G3 MT I5 7500 OS: FreeDos Now I don't want to install amd r7 I want to install nvidia gt 730 lenovo 2gb so please guide I have never modified it please tell will it install or I have to remove driver cage permanently? Or after installation GPU can I install it back?
I also want to update my windows 10 1503 to 21h2 but this is office pc and it is not updating it is showing that some settings are managed by your organization please guide
Thanks for the reply. Use the HP Parts surfer to identify the part: splr.io/6059YnuVD And order it via the HP Parts store: splr.io/6050YnuVE Please refer this document to know about installing latest version of Windows 10: splr.io/6051YnuV1 Regards, HP Support
Это не компьютер это целая проблемма, не возможно переустановить виндовс теперь сижу что делать ни с СД рома ни с флешки не грузится :secure boot selected boot image did not authenticate. Чистая виндовс 10 Проф. + новый жесткий диск показвывают параметры диспетчера: Жесктий 90%, нагрузка на ОЗУ 50% это пока не работаешь) очень слабое железо пользователи жалуются что работает медленно мощности не хватает. Это полное разочарование не покупайте это говно!
Привет, спасибо, что связались с HP! Я понимаю, что у вас возникла проблема с компьютером. Я сделаю все возможное, чтобы помочь вам. Пожалуйста, выполните восстановление, как указано здесь, чтобы устранить проблему: 1. Выключите компьютер. 2. Снова включите компьютер и несколько раз нажимайте на ESC, пока не появится меню «Автозагрузка». 3. Нажмите F11 один раз для восстановления системы. 4. Выберите раскладку клавиатуры. 5. Нажмите Устранение неполадок. 6. Перейдите в Recovery Manager и нажмите на Восстановление системы. Примечание: Резервное копирование всех ваших данных, поскольку восстановление системы удалит все, что вы сохранили или установили на компьютере Binu - Техническая поддержка HP в социальных сетях
Nice tutorial. I learned so much from this especially in troubleshooting
+Joessel Ganal I am glad to know that the video was very useful to you.
@@HPSupportHello, can you provide the part number of 5.25 adapter?!
I can't find it nowhere!
Nice Tutorial. Learned .....
+colorado wilderness Welcome.
The video quality look like it was recorded at 90s
Hi Andi, thanks for contacting!
I understand that you are experiencing an issue in installing graphics card.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu - Social Media Tech Support
Good morning, please let me know the maximum cpu fan height supported by this case model. The CPU fan that came from the factory is not able to keep the processor at adequate temperatures. Please help me.
What year did these computer came out or when were they in stock ?
3:50 - Question for you. Hello sir, I just purchased a refurb of this computer. I am trying to install a dvdrw optical drive, but the model I purchased did not come with a dummy drive or the green release latch for the 9.5mm optical drive - where can I find the part number and replacement for the green release latch?
+VolstarTheMagi You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
Nice
+tripan kanti mahato Welcome!!
I have this computer. I want to duplicate the screen. Can I learn the make and model of a video card?
❤
I am trying to upgrade the memory of this device with compatible DDR4 modules, and no matter what, when i replace the original 8gb module with a 16gb one, or add more 8gb modules, i get the memory initialitation error (3 long 2 short beeps). What is wrong? Tried already with 5 working modules and nothing
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
May I know the product you are using?
Let me know!
Akhil_HP Social Media Tech Support
Whats the media card reader part number?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to purchase the media card reader.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: hp.care/3usVS3q
And order it via the HP Parts store: bit.ly/3nKMYrs
Regards,
HP Support
Thanks @@HPSupport
I have the same model.. It starts directly when the button in the power plug is turned on.
There is no need to press the CPU button..
What would be the problem?
Hi there, thanks for contacting!
I understand that you are experiencing an issue with the power button.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu - Social Media Tech Support
Can't I change the GPU?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about replacing the display card.
I will do my best to assist you.
Please refer '17:42 Display Port Module' under the video to know about replacing display port module.
Regards,
HP Support
does this unit support nvme storage cards?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether your computer supports NVMe SSD.
I will do my best to assist you.
It does support PCIe NMVe TLC SSD drives.
Please refer 'Storage' under the specification page to know about supported storage: hp.care/3V4mx1J
Regards,
HP Support
One Question : In HP ProDesk 6000 , HDD is vertical . Is it not a problem for HDD ?
+colorado wilderness It's not a problem.
Say, could I replace the case fan with a PWM fan of the right size or does it have a HP only pin-out and only one bought from you guys will work?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about the compatible fan with your computer.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu_HP Social Media Tech Support
What HP meant to say is that usually they have an extra pin for the fan. You can use a 3rd party fan by tricking it, there are guides online for that. The heatsink pin layout is usually proprietary so I would say that good thermal paste and a clean case with the stock cooler and fan is the way to go with these units
What is the dimension for that standoff screw used for the WLAN Board? Exactly at 35:04
Hi Arman, thanks for contacting HP Global Social Media Support!
I understand that you need to know about the dimensions of the screws.
I will do my best to assist you.
Please refer the user manual of your computer to know about the size of the screw: bit.ly/3u7tAYn
Binu_HP Social Media Tech Support
Where/how do you install a M.2 ssd card in the included M.2 access near the WLAN board?
Te funcionó?
hi hp, thanks very much for your detailed video. i've a question: at 35:04, i can see a black pillar under the wifi card to support it and adapt to the chassi. what's the spec of this black pillar so i can buy one to install nvme. thanks!
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to purchase the part for your computer.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu_HP Social Media Tech Support
@@HPSupport hi hp. thanks for your kind reply. i think such a pillar has no part number, or i don't know it. And i'm not a native english speaker, so i don't know the exact english name for such a pillar used to connect wifi/nvme to chassis, so i don't know what to search on your suggested website...
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu_HP Social Media Tech Support
@@HPSupport thanks! i'll try to contact local hp support.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Can I upgrade this PC with a faster graphic card, e.g. NVIDIA GeForce GTX 1060?
+Dietmar Bock Please refer 'Graphics' under the specifcation page to know about supported graphics card: bit.ly/31NK0c6
After installing win 10 the hd graphic card and lan card all not working they are bulid in not free. could you explain the problem
+usama mohamed Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.
can i do a full size gpu as like a 1650?
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
Well, it should be possible depending on the card dimensions.
Let me know!
Regards,
HP Support
hp prodesk 400g9 sff, can't install vga.
What size motherboard is in this system? I was looking to change the case
+Michael Klump Please refer 'Physical specifications' from here to get this information: bit.ly/3u6Xqe5
HP screw layouts are not usually ATX/MATX/ITX standard. So use the the stock case.
Dear sir tell me can GTX 950 GPU fit in it successfully..
+adnan shakir Please refer 'Graphics' under the specifcation page to know about supported graphics card: bit.ly/31NK0c6
What would I need to change in the system if I get a "gigabite gforce GT 1030 directx 12" graphics card?
+Spritz This document provides step-by-step instructions to remove or replace a video card in an HP or Compaq desktop PC: bit.ly/2DqnQ5l
Hi. did you ever instal the card in this machine? Curious on your progress. Thinking about adding in a GTX 1650. Thoughts??
Will GTX 1050 Ti low profile fit in this case?
+Kacperowy Gamer Please refer 'Expansion slots' under the specifcation page to know about the slots your computer has from here: bit.ly/3Kh0cX4. You can add graphics card that supports these slots.
@@HPSupport The card i want uses Pci express 3.0 x16, will it work?
Hi, I just bought a 500gb hp pcIe ssd for my Prodesk 600 g3 mt. Can you please point out the pcIe slot where I can put the ssd in. Thanks
+Anakin Amazes Me Please refer page number 13 of the user manual to get this information: bit.ly/3gmCSI6
HP Support Thank you very much
Dear Sir,
Heartily Thank you for video and explanation also was good. It is my small request to you is that where to get TORX 15 screws for fixing New SSD Sumsung 250 GB in Cabinet.
Through this Comment, I kindly request to you to help me as early as possible.. I am waiting for your reply.....
Warm Regards,
Basavaraj, From India.
+Basavaraj Chougala You can search for the screws here: partsurfer.hp.com/ Please select your country and enter the serial or product number of your unit. You can also contact our phone support team. Please follow these steps to reach them.
Step 1. Open link: www.hp.com/contacthp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Can I install amd r7 240 2gb gigabyte variant in this please tell or which GPU can I install in this
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
May I know the product you are using? A serial/product number would be helpful!
Let me know!
Regards,
HP Support
My serial no is
SGH744QVFQ
Product no is
Y3EO2AV
HP PRODESK 600 G3 MT I5 7500 OS: FreeDos
Now I don't want to install amd r7 I want to install nvidia gt 730 lenovo 2gb so please guide I have never modified it please tell will it install or I have to remove driver cage permanently? Or after installation GPU can I install it back?
Or how many varieties of gpu can i install in it without changing power supply please write all and guide
I also want to update my windows 10 1503 to 21h2 but this is office pc and it is not updating it is showing that some settings are managed by your organization please guide
Thanks for the reply.
Use the HP Parts surfer to identify the part: splr.io/6059YnuVD
And order it via the HP Parts store: splr.io/6050YnuVE
Please refer this document to know about installing latest version of Windows 10: splr.io/6051YnuV1
Regards,
HP Support
Это не компьютер это целая проблемма, не возможно переустановить виндовс теперь сижу что делать ни с СД рома ни с флешки не грузится :secure boot selected boot image did not authenticate.
Чистая виндовс 10 Проф. + новый жесткий диск показвывают параметры диспетчера: Жесктий 90%, нагрузка на ОЗУ 50% это пока не работаешь) очень слабое железо пользователи жалуются что работает медленно мощности не хватает. Это полное разочарование не покупайте это говно!
Привет, спасибо, что связались с HP!
Я понимаю, что у вас возникла проблема с компьютером.
Я сделаю все возможное, чтобы помочь вам.
Пожалуйста, выполните восстановление, как указано здесь, чтобы устранить проблему:
1. Выключите компьютер.
2. Снова включите компьютер и несколько раз нажимайте на ESC, пока не появится меню «Автозагрузка».
3. Нажмите F11 один раз для восстановления системы.
4. Выберите раскладку клавиатуры.
5. Нажмите Устранение неполадок.
6. Перейдите в Recovery Manager и нажмите на Восстановление системы.
Примечание: Резервное копирование всех ваших данных, поскольку восстановление системы удалит все, что вы сохранили или установили на компьютере
Binu - Техническая поддержка HP в социальных сетях