I want to express my thanks to Hayward for their commitment to excellence assisting me to fix my Ecostar when local pool companies would not even come out to fix it. After multiple attempts by myself Hayward stepped in & got it fixed as good as new by a professional named Rick who was simply awesome. My new home will have all Hayward equipment as my existing home & inground pool has. I really appreciate Haywards offices getting this taken care of after a year of challenges.
Do you have a video regarding how to hook it up to Aqua Logic automation? I am replacing an eco star with the tri star. My eco star requires only two low voltage wires but the Tri star manual states three? I'm confused. Larry
Hello Mr Ramos, you may find what you need at our website Support Center here: www.hayward-pool.com/shop/en/pools/manuals. Otherwise, please email us at marketing@hayward.com or send your email address and phone number to us via Facebook or Twitter and we'll ask a Hayward tech to get back to you after the weekend.
Hi Dave! Our tech team would be best equipped to help you out. Please private message us on Twitter or Facebook or send us an email at marketing@hayward.com with your email and phone number. We'll have someone reach out to you directly with assistance.
Hello, our tech support team can help with that. Please private message your email address and phone number via Facebook or Twitter or email us at marketing@hayward.com for assistance.
Hola he tratado de instalar este producto sin el control Moto bomba no arranca no tiene el control Puedo poner en funcionamiento ? Coneccion 220v Cali Colombia por favor indicaciones para su funcionamiento sin control
+GONZALO ANTONIO BOLAÑOS REVELO Thanks for reaching out Gonzalo. Please provide your telephone number, location, and email address and we will contact you.
can anyone tell me how to convert the chart they show with pipe size/gpm to max allowed speed? I have 1 1/2 pipe and am not supposed to go above 45 gpm
1.5" pipe has a max flow of about 53 gpm. Which is about 8 feet per second. Exceeding 8 fps only increases the head pressure and is wasted energy. You can try and push more water but you will cause excessive back pressure on the system. This requirement is very important for the suction side if you have a pump trying to push more water than the pipe will allow. You get cavitation. Post your phone number if you need more info.
thanks, I get why its important to keep the gpms in line, just not sure how it translates to setting the proper max and min allowed speeds.In other words 45-53gpms equal what when setting the speeds? I posted my number on the facebook message.
just bought the 950VS today and got it professionally installed and am not able to run at lower than 2800rpm without the handle selector for the filter leaking water where it runs (not only drips.) At about 2800 rpm this seems to rectify but I can't say for sure yet as it has gotten too dark to tell. There seems to not be enough pressure at the lower speeds which are the ones supposed to save on energy costs. Replaced a 2.5hp 10.5 amp superpump with this overkill equipment and am not happy. Any input before I tell the pool guy to take it out and send it back?
Hello, I just installed my VS3200 pump (today 01/18/16) and upon start-up everything went perfectly. I did a quick run-test and the pump came on and was able to program everything. I called it a day and turned off the breaker to the pump as I did not want accidental runtime without me being there to verify all water connections for leaks. Today, 01/19/16 i turned on th breaker and the display showed a "drive communication error". I turned off the breaker again and verified that the display board was properly seated on both sides of the harness (on the drive and on the display), it was. I screwed everything back together and turned on the breaker, no problems. Ran the pump and spotted a couple of leaks i needed to fix. So I stopped the pump via the button. Turned off the breaker, fixed my leaks, turned on the breaker and same "Drive Comm error" came back. I rechecked everything again and tried it again and it worked. Is this normal? What should be the behavior of this pump upon power disconnection/restore? Is there a shutdown procedure that I am not following resulting in this error or do I need to be concerned that something is not working correctly? the 220v power side is fine as it was verified and installed by an electrician. Thank you, JS
+Jorge S Good morning! Our Hayward tech will respond here later today. If you'd like to leave your phone number and/or email address, he will be able to contact you directly as well. Thanks.
Hello! I would (as you can understand) prefer NOT to post my info here, but I did submit the same content via your support link on the website case #HWD954870. From there I would be more than glad to provide particulars etc, Thank you!
Hello Mr Finke, a Hayward tech can help with that after the weekend. Please private message us on Facebook or Twitter with your email address and phone number or email us at marketing@hayward.com and we'll get your message to our team.
yes and lessons out her cost 135.00 for 40 min. and then you have to have perfect memory ... very difficult and expensive off the chart for greedy people to come out and program it. More than car dealers to work on your cars.
Jesh, you think they could have found a better speaker... Sounded like he had flim in his mouth the whole time talking. From a marketing standpoint, poor choice of speaker
@@HaywardPoolProducts I would like to know the pros and cons to a multi speed programmable pumps... Currently i have a 1.5 horse and a above and partial unground. 16x32 oval with 6 foot deep.. roughly 13000. gallons. However my Hayward pump i have now is not very energy efficient and probably on its last leg. Just looking at the options i have
@@beamer6136 from our tech: The key to energy savings is the Pump Affinity Law. Affinity Law (remember 3450 rpms at high speed) *At ½ Speed (1725 rpms) *Approximately ½ the flow *¼ the Head in feet (slower moving water creates lower (TDH) Total Dynamic Head. *1/8 the Electrical Consumption (approximately) Note, if you run the pump twice as long at 1/2 speed for the same flow you still save. EXAMPLES WE HAVE A 23,000 GAL POOL (2”) We determine that at 80% the VS Pump is pumping the same amount of water at the old Single Speed pump At 80% 56gpm X 60min X 8hrs (26,880gals) 1013 watts an hour X 8 hrs = 8104 watts 8.1 KW Being used At 40% 28gpm X 60min X 16hrs (26,880gals) 161 watts an hour x 16 hrs = 2576 watts or 2.6 KW Being used At 30% 22gpm X 60min X 22 hrs (29,040 gals) 86 watts an hour X 22 hrs = 1892 watts or 1.9 KW Being used At 25% 18gpm X 60min X 24 hrs (25,920gals) 60 watts an hour X 24 hrs = 1400 watts or 1.4 KW Being used.
I want to express my thanks to Hayward for their commitment to excellence assisting me to fix my Ecostar when local pool companies would not even come out to fix it. After multiple attempts by myself Hayward stepped in & got it fixed as good as new by a professional named Rick who was simply awesome. My new home will have all Hayward equipment as my existing home & inground pool has. I really appreciate Haywards offices getting this taken care of after a year of challenges.
Will the pump pump water out?
Do you have a video regarding how to hook it up to Aqua Logic automation? I am replacing an eco star with the tri star. My eco star requires only two low voltage wires but the Tri star manual states three? I'm confused. Larry
Hello Mr Ramos, you may find what you need at our website Support Center here: www.hayward-pool.com/shop/en/pools/manuals. Otherwise, please email us at marketing@hayward.com or send your email address and phone number to us via Facebook or Twitter and we'll ask a Hayward tech to get back to you after the weekend.
If Timer 8 is the catch-all, what happens when the next day comes? Will it go to Timer 8's settings, then pick up the other set times (1, 2, 3)?
Hi Dave! Our tech team would be best equipped to help you out. Please private message us on Twitter or Facebook or send us an email at marketing@hayward.com with your email and phone number. We'll have someone reach out to you directly with assistance.
How do you turn off pump while programming timers? The timer is on in your demo, but I dont want the pump priming etc while I set the timers.
Hi there, we’ll ask our tech for assistance. Please PM your phone number in case he wants to talk.
Please press the start/stop button. Or let the pump prime fully then program.
Thanks
Happy to help, reach out any time.
How do you adjust speed for quick clean, mine is set to 2600 but my pumps max speed is 3450 so would like to bump it up to help with vacuuming
Hello, our tech support team can help with that. Please private message your email address and phone number via Facebook or Twitter or email us at marketing@hayward.com for assistance.
You may also want to view the product manual:
www.hayward-pool.com/assets/documents/pools/pdf/manuals/TriStarVS.pdf
@@HaywardPoolProducts thanks I’ve reached out via Facebook
Hola he tratado de instalar este producto sin el control
Moto bomba no arranca
no tiene el control
Puedo poner en funcionamiento ?
Coneccion 220v
Cali Colombia por favor indicaciones para su funcionamiento sin control
+GONZALO ANTONIO BOLAÑOS REVELO Thanks for reaching out Gonzalo. Please provide your telephone number, location, and email address and we will contact you.
GONZALO ANTONIO BOLAÑOS REVELO f
can anyone tell me how to convert the chart they show with pipe size/gpm to max allowed speed? I have 1 1/2 pipe and am not supposed to go above 45 gpm
Hi Bill, our Hayward tech will reply here or will call you if needed. Please PM your phone number on our Facebook page if you'd like a call.
either way works, thanks
Thanks
1.5" pipe has a max flow of about 53 gpm. Which is about 8 feet per second. Exceeding 8 fps only increases the head pressure and is wasted energy. You can try and push more water but you will cause excessive back pressure on the system. This requirement is very important for the suction side if you have a pump trying to push more water than the pipe will allow. You get cavitation. Post your phone number if you need more info.
thanks, I get why its important to keep the gpms in line, just not sure how it translates to setting the proper max and min allowed speeds.In other words 45-53gpms equal what when setting the speeds? I posted my number on the facebook message.
just bought the 950VS today and got it professionally installed and am not able to run at lower than 2800rpm without the handle selector for the filter leaking water where it runs (not only drips.) At about 2800 rpm this seems to rectify but I can't say for sure yet as it has gotten too dark to tell. There seems to not be enough pressure at the lower speeds which are the ones supposed to save on energy costs. Replaced a 2.5hp 10.5 amp superpump with this overkill equipment and am not happy. Any input before I tell the pool guy to take it out and send it back?
Jhana B. Goode. Please send your phone number to us via our Facebook page or Twitter profile and someone will call you tomorrow.
Can't get pump to power up. screen bland. All breakers and switches are on. This is second season.
Hello, I just installed my VS3200 pump (today 01/18/16) and upon start-up everything went perfectly. I did a quick run-test and the pump came on and was able to program everything. I called it a day and turned off the breaker to the pump as I did not want accidental runtime without me being there to verify all water connections for leaks. Today, 01/19/16 i turned on th breaker and the display showed a "drive communication error". I turned off the breaker again and verified that the display board was properly seated on both sides of the harness (on the drive and on the display), it was. I screwed everything back together and turned on the breaker, no problems. Ran the pump and spotted a couple of leaks i needed to fix. So I stopped the pump via the button. Turned off the breaker, fixed my leaks, turned on the breaker and same "Drive Comm error" came back. I rechecked everything again and tried it again and it worked. Is this normal? What should be the behavior of this pump upon power disconnection/restore?
Is there a shutdown procedure that I am not following resulting in this error or do I need to be concerned that something is not working correctly? the 220v power side is fine as it was verified and installed by an electrician. Thank you,
JS
+Jorge S Good morning! Our Hayward tech will respond here later today. If you'd like to leave your phone number and/or email address, he will be able to contact you directly as well. Thanks.
Hello! I would (as you can understand) prefer NOT to post my info here, but I did submit the same content via your support link on the website case #HWD954870. From there I would be more than glad to provide particulars etc, Thank you!
+Jorge S Our Hayward tech would like to speak with you by phone. Could you post your number via private message on Facebook?
+Hayward Pool Products sent pm on fb!!
Got it Jorge, thanks. Our Hayward tech will be calling you later today.
Set up motor to run on 3000 rmp for 2 hrs and down to low speed 5 hrs Nothing fancy ! just 7 days a week ?? TriStar VS
Hello Mr Finke, a Hayward tech can help with that after the weekend. Please private message us on Facebook or Twitter with your email address and phone number or email us at marketing@hayward.com and we'll get your message to our team.
the programming directions with the pump suck you need to take a class on getting it programmed
If you need help with programming, please PM your phone number on our Facebook page or Twitter handle and we'll have someone call you to help.
yes and lessons out her cost 135.00 for 40 min. and then you have to have perfect memory ... very difficult and expensive off the chart for greedy people to come out and program it. More than car dealers to work on your cars.
Jesh, you think they could have found a better speaker... Sounded like he had flim in his mouth the whole time talking. From a marketing standpoint, poor choice of speaker
Hi Jim, were you able to get answers to your questions? If you’d like, we can ask someone to call you on Tuesday.
@@HaywardPoolProducts I would like to know the pros and cons to a multi speed programmable pumps... Currently i have a 1.5 horse and a above and partial unground. 16x32 oval with 6 foot deep.. roughly 13000. gallons. However my Hayward pump i have now is not very energy efficient and probably on its last leg. Just looking at the options i have
@@beamer6136 from our tech:
The key to energy savings is the Pump Affinity Law.
Affinity Law (remember 3450 rpms at high speed)
*At ½ Speed (1725 rpms)
*Approximately ½ the flow
*¼ the Head in feet (slower moving water creates lower (TDH) Total
Dynamic Head.
*1/8 the Electrical Consumption (approximately)
Note, if you run the pump twice as long at 1/2 speed for the same flow you
still save.
EXAMPLES
WE HAVE A 23,000 GAL POOL (2”)
We determine that at 80% the VS Pump is pumping the same amount of water at
the old Single Speed pump
At 80% 56gpm X 60min X 8hrs (26,880gals)
1013 watts an hour X 8 hrs = 8104 watts 8.1 KW Being used
At 40% 28gpm X 60min X 16hrs (26,880gals)
161 watts an hour x 16 hrs = 2576 watts or 2.6 KW Being used
At 30% 22gpm X 60min X 22 hrs (29,040 gals)
86 watts an hour X 22 hrs = 1892 watts or 1.9 KW Being used
At 25% 18gpm X 60min X 24 hrs (25,920gals)
60 watts an hour X 24 hrs = 1400 watts or 1.4 KW Being used.