As soon as you see the screws missing and dented/bent heat pipe you stop and get DELL to address the improper factory assembly under warranty. There's no point in trying to 'fix and retest' anything with damaged/missing hardware.
Mr Smartypants totally agree. It's simple enough for me to replace the heat sink but I'm waiting on a phone call from dell to discuss more. Someone should be fired for this...
I agree. It's one thing to have a bent heat pipe...that alone will possibly impede the fluid flow of heat pipe....but the missing screws right next to chips....now you have minimal contact force over top of chips. I'm sure they will fix it. (btw i may have sounded like a jerk in my comment above...sorry if thata's how it came across) Also, thx for the in depth videos.....i've been stewing over a replacement for my current DELL XPS...i'm still running an L501X...the 9570 is on my short list & these vidoes help a lot.
I got my old L502x sitting next to me lol. Might crack that open and apply the thermal pad on it. It should be do but I think its more involved to take that laptop apart. I love my 9570 but this new heat sink and must bc thermals are not as they should be. I paid a lot, and deserve better then this.
@letmelive Yes you do...that's a premium product.......which warranty did you buy with it?...mail in or next business day on site? Ya the L501/2X are quite alot more nnvolved to tear into.....i replaced the bottom chassis on mine because i dropped it and it cracked one time, it doenst really come apart very easy.
I just successfully repasted my i9 9570 with much trial and error. Original temps on the same intel benchmark maxed at 92 with Max Core around 3.1ghz. I repasted and the temps maxed at 99 with loads of thermal throttling. The heat sink is super picky. Mine lined up no problem (no bending, had all the screws) but if you over tighten those screws, the temp goes right up. Get them finger tight, as soon as you get resistance, stop. I also used the car tire lug nut technique by tightening the opposing screw (not exactly opposing, but as best as you can). After I figured that out, I repasted with Arctic Silver, which made 0 difference. Maxed at 95 degrees. Used it for a couple days and still tested at 92 degrees. Repasted with Grizzly Kryonaut with nice gains. Max at 84 degrees. Undervolted by -0.100 mv for another 3-4 degrees. (I had a successful undervolt at -0.150, however I thought my computer was shutting down at the 30 min mark. Apparently, in the power management settings the computer was set to hibernate at 30 minutes even thought I couldn't see it as an option when I went into power management in the control panel (you need to go into Advanced Power Settings to turn it off). I turned that off and no problems. I just haven't revisted the -0.150mv since my machine is working great.) I was VRM throttling as well so I bought an arctic thermal pad. Make sure to get the 1.5mm and 6.0 W/mk. I then it into small strips and put them in stacks of 3 on all the VRMs. End of the day, no thermal throttling or VRM throttling at 79-81 degree max and a 3.9ghz max core frequency. Very successful but took time and trial/error.
thanks for the feedback. I did think I heard something about not to overtighten the screws. I did get tighten them. I really don't want to return my laptop but im waiting to see what they can offer or do. If I get a new heat sink I think ill just install and move on. Had high hopes for this video helping others, instead I just found out that dell screwed me lol.
I changed the paste on my 9570, and... The results: CPU no longer thermal throttles, and with -0.115v, the CPU hits 3.8-3.9ghz all-core turbo AND KEEPS IT THERE at 85-88C. GPU can hit 75C however, with some overclocking, the score for the 1050 Ti Max-Q went from 975 to 1157. I used Arctic Ceramique 2, not the best paste but it is non-conductive and takes about 72h to cure fully, so temps might be better later on. Don't use thermal pads, that's stupid, plus with the lack of mounting pressure and substandard material, you botched the thermal and CPU performance of your laptop.
Missing screws aside - based on the "Before" (~98c / 3-3.5GHz) and "After" behavior (~97c / 2-2.5GHz), you actually HURT your CPU cooling (unless your performance profile changed in the meantime). Explanation: Intel Turbo basically puts the 'pedal to the metal' ("Max GHz") while staying at or below the thermal limit (~98c). The fact that it's only running at 2-2.5GHz after indicates that your cooling performance has significantly diminished. Undervolting works because it helps keep the temperatures lower (which means more room for "Turbo"). I advise being careful how you explain the problem to Dell. They don't take kindly to customers messing with things beyond changing RAM/SSD, and may claim you've voided your warranty. Before they service it, you may want to re-paste with paste that looks similar to what they use. PS: Thermal pads suck. For the best cooling, what you want is the thinnest layer of (high quality) paste as possible. PS 2: I have an XPS 9570 (8570H + 16GB + 4K) - it's been absolutely phenomenal.
Sorry to hear about this man. I just opened up my xps 9570 after I watched this. Fortunately for my unit, the heat sink was sitting correctly. All screws in place and all. Hope it works out for you.
Real Deal torx bit screwdrivers for outer casing and Philips for the inside.. you can get a hyper tough cell phone repair kit from Walmart and that will have everything you need for $10
The thermal paste job actually looked ok, some spilling out won't cause problem..though you did look to have a dry spot on the corner of one of your dies Heatsink is obviously unacceptable, let us know how Dell handles this.
I've had a XPS 15 9560 for a year now - a laptop praised in nearly every review. But it's the little things that aren't mentioned in those classic reviews that can really screw up the whole experience with your laptop. Problems you only encounter if you use it day to day. So mine already had random blue screens, got a thousand degrees hot in bag while closed of course, shuts down while working on unsafed work. You can figure these things out. But it takes time and effort and it really shouldn't be that way when you spent almost 2000€ on a laptop. Just my thoughts on this.
Aindriu Mac Giolla Eoin well that's disappointing to say the least. But ultimately it raises the same question we thought we had already answered when we bought this laptop from Dell: Which brand is it that actually delivers quality that is beyond stupid benchmarks, if it's not even Apple anymore? Or is Apple still the one and only?...
i've a 9550 and i didn't have none of these problems, but i think that the macbook is still better alternative, windows scaling sucks, and still doesn't delivery a painless unix shell experience
Pretty much exactly what I've had all the time. After 6 month and barely 200 hours of reading forums and tweaking my system now i finally got what i was looking for the first time i opened it. It will take you some effort, no doubt about that but once everything is aligned you get what you payed for. I'm happy I didn't gave up on the machine.
My heatpipe was bent in the same manner.....pretty sure it's normal. Also all my screws for the heatsink were in, but one was in crooked and cross-threaded.....was able to put a new one in fine myself though. Cooling pads worked great for me, however my left-side frame creaks when opening the hinge.... This laptop is very poor quality.
Good video, Dell has definitely had some thermal issues. I was on the Dell website looking for a "New XPS 15". It's the i9 version with touch 4k display fully loaded version. Spoke with the Dell CSR and was looking to order one. I was told that delivery was about 30 days. When asked why such a long delivery date...all the sales rep told me is that they are really particular about quality control. Not more mentioned during our conversation. Later, while reading customer feedback and comments on their website...a common theme was overheating and throttling. Next call to the same Dell CSR, when confronted about the poor feedback, he in fact admitted that overheating was an issue and Dell had issued an Stop ship until the problem was addressed. For me, being a IT service tech, I am really skeptical moving forward on a laptop that's around $3K and has the potential of overheating??? I have decided to go another route. Letmelive, in your case with your laptop, I would be contacting Dell support and addressing the bent heat spreader and missing screws. Those components are extremely critical for the correct operation of the machine. As you have modified the heat sink components (removing the spreader and replacing the thermal compound), Dell may decline warranty on this issue, but in the least, obtain a new heat spreader along with the entire screw kit for it. Clean off all the components, use Arctic Silver thermal paste to redo the chips, and reapply the new heat spreader. Tighten all screws correctly going in a criss cross pattern until all are secure. This thermal issue should improve over what you are seeing. Hope this helps...good luck...
Ace Storman getting my new heat sink and screws today. I will install and do a follow up video. The dell CSR was helpful and was very inclined to help as much as possible. He even discussed with the XPS engineer and he said he was terribly sorry for my experience and was really happy how I was taking on the task of replacing myself and wish all his customers would take similar actions. If you consider that I would need my laptop replaced or send me the part to fix myself, I think they would want to exhaust all options before the return process depending on the person and reason of course. 2days later and I'm getting my new heatsink. So at least they acknowledged the issue and are taking action. I also am using throttle stop now over XTU. More control seemed to help. Stay tuned!
Yes, I think you got a handle of the process. Besides the CPU and the GPU, I think there are two or three smaller IC's that have a white thermal pad on them. Make sure you got those covered as well. Criss cross the screw tightening process and do not over tighten and your golden. Good luck and let us know how thinks work out.
I have problems with permanent thermal throtteling on my XPS 9750 i7. I have 90-99 degrees in normal. I called the costumer support, they will change heat pipe and maybe the motherboard. Maybe it works. If not, i will try to undervolt and repaste or maybe sent it back.
I noticed you using the Intel XTU software to perform undervolting on your XPS 15 9570. Can you verify if your sleep mode is working or does your laptop just reboot when it goes to sleep? If the former, what BIOS version are you using? Oh, also wanted to mention, you got a different heat sink assembly than what I got, mine only has 4 screws points, yours has 5 (screw point 1 is omitted on my heatsink and motherboard) I have the same Core i7 8750H you do.
I just sent my XPS 9570 back a few days ago. The keyboard issue was extremely annoying (ghosting). I didn't have any issues with the performance, though. It was a beast, benchmarking higher than my Razer Blade 15 with the same Core i7 8750H cpu.
The original thermal paste is kinda sticky. When you try to pry the heatsink out, you might have cause it to bent. The heatsink is kinda flimsy if you're not careful. Ask me how I know. Hahaha. A simple twistband a flat surface can help you straighten it out like new.
I made a video prior to doing my re paste that showed it. It was the first videos of me opening the laptop up and about video on replacing my WiFi card that shows it, I just never noticed until I was ready to take it apart and re paste. Dell was helpful and quick to send my replacement heatsink. All is well now.
+1. Throttlestop does work better, but the UI is tricky. Here's a decent guide to undervolting with ThrottleStop: czcams.com/video/vfIxf73RGEg/video.html
oh the "what a mess" comment regarding the existing paste, I always have found those statements, understandable but quite ironic, as instructions are always to apply paste but never lift it to see how it went as you can create bubbles. hence, nobody really knows what it looks like once applied so no way to tell if our mess is more or less than a mess that what dell applied. no?
Daniel Rodriguez-Delgado I really only said that bc it looked like a messy job to clean off after watching some videos of others do it. That plastic blade makes quick work of it. But it was rather dried up.
when i repasted my laptop, i did a trial application first. i cleaned the cpu and gpu, put the new paste on, tightened the heating screws, heated it up with a heat gun and let it sit for a bit. took off the screws again, lifted the heatsink, looked at the thermal paste coverage, taking note of where the thermal paste spills over and where the die had no thermal paste. i then cleaned off the trial thermal paste application and repasted it again, using my findings to guide me on how much and what pattern to use with the thermal paste application. spreading the thermal paste with a spreader is bound to create air bubbles which is why i will always avoid that technique.
I put one pea sized drop on both the GPU and CPU..... Had to end up taking the cooler off again and the coverage was just barely to the edge....no spillage at all. Dells application of TIM is horrible.
would you recommend the huawei matebook pro x (i7 - 256ssd-16gbs ram-2000€) or the dell xps 15(with or without 4k->does the battery life of the 4k version suffer a lot using it daily? - i7-16gb ram-256gb ssd-2000€).... I would appreciate a detailed answer because I really want to buy a laptop in the next 4-5 months.
Omar, I started looking at the New Dell xps 15 (i9) version, 4K touch display fully loaded version but after reading several forums and all the overheating issues, I ended up ordering the new Asus Zenbook Pro 15. It's an i9, 4K touch, 1050 TI, 16 GB ram, 1 TB nvme SSD and with a new Display Pad as a track pad. Should be seeing this laptop on the mainstream within a month. Used Asus for many years (all high end models) and never was disappointed. There build quality and QC never let me down. Tried and true :-)
I feel like i won the lottery or something. Everyone is talking about dell quality control but my laptop literally came perfect. Not even backlight bleeding. Idk
I'm wondering the same...though AW will let you repaste and keep warranty (as long as you don't break stuff) so I can't see why Dell would be any different.
LETMELIVE mine had the digitalizer cable pinched between the hinge and the aluminum cover. The quality control from Dell is not as good as Apple. It's sad, but truth.
That's what these (and many other ultra-thin) performance laptops are designed for. They're designed to run as fast as Intel Turbo allows while staying at or below ~98c.
wow! quite a bad assembly job from dell. just don't waste more time and send it back to Dell. of course, I don't think you should mention you removed the heat sink...if I read the screenshots well, your efforts basically endup lowering the CPU speed giving the poor initial assembly job dell did...what a disappointment...are you still in the return window?
As soon as you see the screws missing and dented/bent heat pipe you stop and get DELL to address the improper factory assembly under warranty. There's no point in trying to 'fix and retest' anything with damaged/missing hardware.
Mr Smartypants totally agree. It's simple enough for me to replace the heat sink but I'm waiting on a phone call from dell to discuss more. Someone should be fired for this...
I agree. It's one thing to have a bent heat pipe...that alone will possibly impede the fluid flow of heat pipe....but the missing screws right next to chips....now you have minimal contact force over top of chips. I'm sure they will fix it. (btw i may have sounded like a jerk in my comment above...sorry if thata's how it came across) Also, thx for the in depth videos.....i've been stewing over a replacement for my current DELL XPS...i'm still running an L501X...the 9570 is on my short list & these vidoes help a lot.
I got my old L502x sitting next to me lol. Might crack that open and apply the thermal pad on it. It should be do but I think its more involved to take that laptop apart. I love my 9570 but this new heat sink and must bc thermals are not as they should be. I paid a lot, and deserve better then this.
How old is your laptop?
@letmelive Yes you do...that's a premium product.......which warranty did you buy with it?...mail in or next business day on site? Ya the L501/2X are quite alot more nnvolved to tear into.....i replaced the bottom chassis on mine because i dropped it and it cracked one time, it doenst really come apart very easy.
I just successfully repasted my i9 9570 with much trial and error. Original temps on the same intel benchmark maxed at 92 with Max Core around 3.1ghz. I repasted and the temps maxed at 99 with loads of thermal throttling. The heat sink is super picky. Mine lined up no problem (no bending, had all the screws) but if you over tighten those screws, the temp goes right up. Get them finger tight, as soon as you get resistance, stop. I also used the car tire lug nut technique by tightening the opposing screw (not exactly opposing, but as best as you can).
After I figured that out, I repasted with Arctic Silver, which made 0 difference. Maxed at 95 degrees. Used it for a couple days and still tested at 92 degrees. Repasted with Grizzly Kryonaut with nice gains. Max at 84 degrees.
Undervolted by -0.100 mv for another 3-4 degrees. (I had a successful undervolt at -0.150, however I thought my computer was shutting down at the 30 min mark. Apparently, in the power management settings the computer was set to hibernate at 30 minutes even thought I couldn't see it as an option when I went into power management in the control panel (you need to go into Advanced Power Settings to turn it off). I turned that off and no problems. I just haven't revisted the -0.150mv since my machine is working great.)
I was VRM throttling as well so I bought an arctic thermal pad. Make sure to get the 1.5mm and 6.0 W/mk. I then it into small strips and put them in stacks of 3 on all the VRMs.
End of the day, no thermal throttling or VRM throttling at 79-81 degree max and a 3.9ghz max core frequency. Very successful but took time and trial/error.
I also didn't know about the Dell Power Manager. I have left the Thermal Setting on Optimized.
thanks for the feedback. I did think I heard something about not to overtighten the screws. I did get tighten them. I really don't want to return my laptop but im waiting to see what they can offer or do. If I get a new heat sink I think ill just install and move on. Had high hopes for this video helping others, instead I just found out that dell screwed me lol.
O and thats with i9!!
I changed the paste on my 9570, and... The results:
CPU no longer thermal throttles, and with -0.115v, the CPU hits 3.8-3.9ghz all-core turbo AND KEEPS IT THERE at 85-88C. GPU can hit 75C however, with some overclocking, the score for the 1050 Ti Max-Q went from 975 to 1157.
I used Arctic Ceramique 2, not the best paste but it is non-conductive and takes about 72h to cure fully, so temps might be better later on.
Don't use thermal pads, that's stupid, plus with the lack of mounting pressure and substandard material, you botched the thermal and CPU performance of your laptop.
Missing screws aside - based on the "Before" (~98c / 3-3.5GHz) and "After" behavior (~97c / 2-2.5GHz), you actually HURT your CPU cooling (unless your performance profile changed in the meantime).
Explanation: Intel Turbo basically puts the 'pedal to the metal' ("Max GHz") while staying at or below the thermal limit (~98c). The fact that it's only running at 2-2.5GHz after indicates that your cooling performance has significantly diminished. Undervolting works because it helps keep the temperatures lower (which means more room for "Turbo").
I advise being careful how you explain the problem to Dell. They don't take kindly to customers messing with things beyond changing RAM/SSD, and may claim you've voided your warranty. Before they service it, you may want to re-paste with paste that looks similar to what they use.
PS: Thermal pads suck. For the best cooling, what you want is the thinnest layer of (high quality) paste as possible.
PS 2: I have an XPS 9570 (8570H + 16GB + 4K) - it's been absolutely phenomenal.
Justin I think he meant 3-3.5 (which was just like before)
Between 6:00 and 6:20 he's hovering over the chart and you can see the orange GHz # between 2-2.5
Sorry to hear about this man. I just opened up my xps 9570 after I watched this. Fortunately for my unit, the heat sink was sitting correctly. All screws in place and all. Hope it works out for you.
What screwdrivers do you need to open this up?
How are your thermals doing ?
Hope you used paste instead of pads
Real Deal torx bit screwdrivers for outer casing and Philips for the inside.. you can get a hyper tough cell phone repair kit from Walmart and that will have everything you need for $10
The thermal paste job actually looked ok, some spilling out won't cause problem..though you did look to have a dry spot on the corner of one of your dies
Heatsink is obviously unacceptable, let us know how Dell handles this.
also you should always disconnect your battery to avoid completely frying your whole system as with any electrical components
I've had a XPS 15 9560 for a year now - a laptop praised in nearly every review. But it's the little things that aren't mentioned in those classic reviews that can really screw up the whole experience with your laptop. Problems you only encounter if you use it day to day. So mine already had random blue screens, got a thousand degrees hot in bag while closed of course, shuts down while working on unsafed work. You can figure these things out. But it takes time and effort and it really shouldn't be that way when you spent almost 2000€ on a laptop. Just my thoughts on this.
i have a 9550, had lots of problems, dead pixels after warranty, wifi not working and keyboard that had to be swapped out
Aindriu Mac Giolla Eoin well that's disappointing to say the least. But ultimately it raises the same question we thought we had already answered when we bought this laptop from Dell: Which brand is it that actually delivers quality that is beyond stupid benchmarks, if it's not even Apple anymore? Or is Apple still the one and only?...
i've a 9550 and i didn't have none of these problems, but i think that the macbook is still better alternative, windows scaling sucks, and still doesn't delivery a painless unix shell experience
Pretty much exactly what I've had all the time. After 6 month and barely 200 hours of reading forums and tweaking my system now i finally got what i was looking for the first time i opened it.
It will take you some effort, no doubt about that but once everything is aligned you get what you payed for.
I'm happy I didn't gave up on the machine.
Got a refund for My 9560 after 8 months. Same issues like yours. Had enough.
I bent my xps 13 exactly the same place when i took it off first time.
I couldnt sleep so i ordered another one in and replaced it.
He ordered a new laptop removed the heatsink replaced the old heatsink with the new one and threw the new laptop without the heatsink away
Mandel brot Exactly this
@@blank8592 hahahahaha
Seems reasonable lol
From the dent in the middle of the heat pipe it looks like someone pressed it down to get the paste to touch the cores maybe.
My heatpipe was bent in the same manner.....pretty sure it's normal. Also all my screws for the heatsink were in, but one was in crooked and cross-threaded.....was able to put a new one in fine myself though.
Cooling pads worked great for me, however my left-side frame creaks when opening the hinge.... This laptop is very poor quality.
How did this happened? I just ordered my xps 15 about a week ago. Should I be worried about anything? Haven't recieved it yet.
i just ordered it yesterday
aashish v. When are you expecting to receive the laptop? My delivery expected is for July 11. Almost a month for me to get it.
Raza Saigol I ordered mine on Monday expected delivery of July 6th
Don't be worry 😂 xps 15 is one of the best laptops out there.
dell has almost no quality control so you can expect anything...
I purchased this same laptop with same specs on June 17 2018 and I will be receiving it on July 12 2018
I hope it doesn't have the same problems.
I love my XPS 15 laptop. No issues at all. Wifi works perfectly. battery is awesome.
Good video, Dell has definitely had some thermal issues. I was on the Dell website looking for a "New XPS 15". It's the i9 version with touch 4k display fully loaded version. Spoke with the Dell CSR and was looking to order one. I was told that delivery was about 30 days. When asked why such a long delivery date...all the sales rep told me is that they are really particular about quality control. Not more mentioned during our conversation. Later, while reading customer feedback and comments on their website...a common theme was overheating and throttling. Next call to the same Dell CSR, when confronted about the poor feedback, he in fact admitted that overheating was an issue and Dell had issued an Stop ship until the problem was addressed.
For me, being a IT service tech, I am really skeptical moving forward on a laptop that's around $3K and has the potential of overheating???
I have decided to go another route.
Letmelive, in your case with your laptop, I would be contacting Dell support and addressing the bent heat spreader and missing screws. Those components are extremely critical for the correct operation of the machine. As you have modified the heat sink components (removing the spreader and replacing the thermal compound), Dell may decline warranty on this issue, but in the least, obtain a new heat spreader along with the entire screw kit for it. Clean off all the components, use Arctic Silver thermal paste to redo the chips, and reapply the new heat spreader. Tighten all screws correctly going in a criss cross pattern until all are secure. This thermal issue should improve over what you are seeing.
Hope this helps...good luck...
Ace Storman getting my new heat sink and screws today. I will install and do a follow up video. The dell CSR was helpful and was very inclined to help as much as possible. He even discussed with the XPS engineer and he said he was terribly sorry for my experience and was really happy how I was taking on the task of replacing myself and wish all his customers would take similar actions. If you consider that I would need my laptop replaced or send me the part to fix myself, I think they would want to exhaust all options before the return process depending on the person and reason of course. 2days later and I'm getting my new heatsink. So at least they acknowledged the issue and are taking action. I also am using throttle stop now over XTU. More control seemed to help. Stay tuned!
Yes, I think you got a handle of the process. Besides the CPU and the GPU, I think there are two or three smaller IC's that have a white thermal pad on them. Make sure you got those covered as well. Criss cross the screw tightening process and do not over tighten and your golden. Good luck and let us know how thinks work out.
@@_willalexander.88 Were you under warranty during this ? Just ran out of warranty and have some issues I want to speak to Dell about
@@Thearkillian I was.
All I see are your hands! God damn.
I'll have to try this with mine when I get it in a few weeks. I'm always looking for extra power and usability.
I have problems with permanent thermal throtteling on my XPS 9750 i7. I have 90-99 degrees in normal. I called the costumer support, they will change heat pipe and maybe the motherboard. Maybe it works. If not, i will try to undervolt and repaste or maybe sent it back.
Dell sent me a new motherboard and thermal unit with heat sink, now its solved.
1:30 is that the 4k display? It's _incredibly_ reflective 😞
how thick are the thermal pads, that are on the 4 chips around the gpu?
I noticed you using the Intel XTU software to perform undervolting on your XPS 15 9570. Can you verify if your sleep mode is working or does your laptop just reboot when it goes to sleep? If the former, what BIOS version are you using?
Oh, also wanted to mention, you got a different heat sink assembly than what I got, mine only has 4 screws points, yours has 5 (screw point 1 is omitted on my heatsink and motherboard) I have the same Core i7 8750H you do.
This is happening to me. Not sure the problem.
They improve the thermal design, but Dell QC ... I used to be Dell laptop fan, had a few since 1998 to 2006, but they are not what they used to be.
I just sent my XPS 9570 back a few days ago. The keyboard issue was extremely annoying (ghosting). I didn't have any issues with the performance, though. It was a beast, benchmarking higher than my Razer Blade 15 with the same Core i7 8750H cpu.
Mohammed Hussain yep. Keyboard missed about 85% of my key presses. Super annoying. Seems like Dell’s QA is horrible with these laptops.
Mohammed Hussain ghosting is when the keyboard doesn’t register key strokes. It was the FHD, Core i7-8750H.
My Core Voltage Offset jumps back to 0,000 after reboot. How do I save it, so that it always starts with the -0,150?? Any Idea?
Check my part 2 out
The original thermal paste is kinda sticky. When you try to pry the heatsink out, you might have cause it to bent. The heatsink is kinda flimsy if you're not careful. Ask me how I know. Hahaha. A simple twistband a flat surface can help you straighten it out like new.
I made a video prior to doing my re paste that showed it. It was the first videos of me opening the laptop up and about video on replacing my WiFi card that shows it, I just never noticed until I was ready to take it apart and re paste. Dell was helpful and quick to send my replacement heatsink. All is well now.
ThrottleStop is a much better alternative compared to Intel XTU for undervolting. XTU does not maintain the undervolting settings.
+1. Throttlestop does work better, but the UI is tricky.
Here's a decent guide to undervolting with ThrottleStop: czcams.com/video/vfIxf73RGEg/video.html
Do i need to open throttlestop everytime i reboot the machine? How do i know if it's working?
Follow the guide I linked. It'll show you how to get a task scheduled to start it on login.
oh the "what a mess" comment regarding the existing paste, I always have found those statements, understandable but quite ironic, as instructions are always to apply paste but never lift it to see how it went as you can create bubbles. hence, nobody really knows what it looks like once applied so no way to tell if our mess is more or less than a mess that what dell applied. no?
yeah, but dried up and sticky paste on a new laptop is kind of sign for bad quality, just sayin
Daniel Rodriguez-Delgado I really only said that bc it looked like a messy job to clean off after watching some videos of others do it. That plastic blade makes quick work of it. But it was rather dried up.
when i repasted my laptop, i did a trial application first. i cleaned the cpu and gpu, put the new paste on, tightened the heating screws, heated it up with a heat gun and let it sit for a bit. took off the screws again, lifted the heatsink, looked at the thermal paste coverage, taking note of where the thermal paste spills over and where the die had no thermal paste. i then cleaned off the trial thermal paste application and repasted it again, using my findings to guide me on how much and what pattern to use with the thermal paste application. spreading the thermal paste with a spreader is bound to create air bubbles which is why i will always avoid that technique.
I put one pea sized drop on both the GPU and CPU..... Had to end up taking the cooler off again and the coverage was just barely to the edge....no spillage at all.
Dells application of TIM is horrible.
This sucks, Dell Quality Control is simply going from bad to worse...
would you recommend the huawei matebook pro x (i7 - 256ssd-16gbs ram-2000€) or the dell xps 15(with or without 4k->does the battery life of the 4k version suffer a lot using it daily? - i7-16gb ram-256gb ssd-2000€).... I would appreciate a detailed answer because I really want to buy a laptop in the next 4-5 months.
Omar, I started looking at the New Dell xps 15 (i9) version, 4K touch display fully loaded version but after reading several forums and all the overheating issues, I ended up ordering the new Asus Zenbook Pro 15. It's an i9, 4K touch, 1050 TI, 16 GB ram, 1 TB nvme SSD and with a new Display Pad as a track pad. Should be seeing this laptop on the mainstream within a month.
Used Asus for many years (all high end models) and never was disappointed. There build quality and QC never let me down. Tried and true :-)
Ave, please share yours experience with the Asus. What is max RAM in this laptop?
I feel like i won the lottery or something. Everyone is talking about dell quality control but my laptop literally came perfect. Not even backlight bleeding. Idk
Will be interesting to see Dells response very poor quality control it seems in this there premium product, hope it works out for ya
Matt Espie see part 2!
And I thought there wasn't anything that could surprise me anymore with Dell XPS ..
i hope that you can get a new heatsink even if you opened by yourself.
Pedro Bermudes check out part 2. Worked out great!
Watching this on my 9570 ;)
Were you able to fix the heat sink seating issue?
Watch part 2 my friend
Critical disassembly point; obscured by out of focus cam, close up of hairy wrist. -_-
nice video but please speak more exited! it was hard to listen to someone who is nearly falling assleep;P.. otherwise good information!!
Yeah, a bit of melody would be needed
Sounds like Ned Gerblanski from Southpark
xtu does not set profile after restart, values are reset. how did you solve it?
Check out part 2
have you faced random studown issues because I'm having this issue and dell not able to fix this.
ujjwal verma I did a couple times before I replaced my heatsink. Performing like a champ now.
LETMELIVE ok I'll talking to dell care for replaced heatsink because they replaced motherboard
Would the warranty still be honored to replace that heatsink?
I'm wondering the same...though AW will let you repaste and keep warranty (as long as you don't break stuff) so I can't see why Dell would be any different.
Don't bother send it back
No disagreements here
why would u do all this and use a Thermal Pad??? make bad things worse?
Alex Lukas did you watch part 2? Performing like a champ!
You still would be better off applying good thermal paste on gpu and cpu the other thermal pads are ok ....
@2:27 "you can see ..." Can't see SHIT.
Show them the original video, czcams.com/video/hnPErdzljew/video.html that shows the screws where missing and the heatsink was bended.
Juan Pedro Bretti Mandarano your right. Didn't even think to look for that when I first opened it up. Crazy. Just can't believe it.
LETMELIVE mine had the digitalizer cable pinched between the hinge and the aluminum cover. The quality control from Dell is not as good as Apple. It's sad, but truth.
Get dell to send you a new heatsink and screws right away
mac, razor or microsoft laptops...
update new Bios 22 June will better
Vo Toan I tried and it kept failing to install. Figured I'd give it some time before I try again.
Why does it make things better!? It just throttles it more...
Imagine using a thermal pad
99 degrees Celsius there’s no way
That's what these (and many other ultra-thin) performance laptops are designed for. They're designed to run as fast as Intel Turbo allows while staying at or below ~98c.
Sent mine back unfortunately 😔
Just ship it back and ask for some refund maybe too because of you got an obviously already used and broken unit.
wow! quite a bad assembly job from dell. just don't waste more time and send it back to Dell. of course, I don't think you should mention you removed the heat sink...if I read the screenshots well, your efforts basically endup lowering the CPU speed giving the poor initial assembly job dell did...what a disappointment...are you still in the return window?
i reader see your hand hear instead od what you are doing
dell scam