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PLAYSTATION CLASSIC WALMART NIGHTMARE - Happy Console Gamer
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- čas přidán 7. 01. 2019
- Johnnys PlayStation Classic Walmart insanity!
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Join Johnny Millenium The Happy Console Gamer as he discusses new video game news and reviews forgotten games that not many people know about but should!
Things were about to get too satanic before Kim stepped in and stopped it.
lol
@@cammyscomet504 He was getting too satanic . LOL .
Love it lol!
Those poor employees... they had no idea how satanic it was about to get. Nice people past their limit are the moooooost satanic! Thank goodness for Mrs. Console Gamer. 🤓
Angry Walmart Nerd? 😄 jk .. Wives are metal tho
Even Walmart doesn't want the classic back
This needs more bumps.
Hahaha
This is funny. I was thinking the same thing. Lol
tech is so advanced now walmart has ai their computers knew it was junk
You might be more right than you realize. It is entirely possible they had so many people trying to bring them back they fucked up the system so that people would stop trying.
3 years, 257 calls, and 34 Walmarts later and Johnny still has that Playstation Classic.
Update?
"I'm a happy gamer.. but there's an anger inside of me.. that's absolutely terrifying.. even to my self!" - Best quote of 2019 (at least so far..) LOL
“System processing but it won’t go through” sounds to me like a way for no one to be held accountable.
preventing people from returning it is the only way the playstation classic can retain any sales numbers.
^thissss
That’s exactly what it is and they play it off like it’s a system error
Hahaha.
non it's new Brunswick things because in quebec didn't have a single problem getting refund
Nobody wants the Playstation Classic, not even Walmart LMAO
You should have screamed “DON’T YOU KNOW WHO I AM?? THE HAPPY CONSOLE GAMER!”
I worked at a Wal-Mart in Fort St. John, BC as a customer service desk associate the very same year you made this video and the returns supervisor I worked beside was so antisocial, rude and suspicious that I ended up quitting because I couldn’t stomach seeing how she was treating people. She actively told someone that we didn’t need their continued service because it was Wal-Mart. Now that is beyond reality. Support your local game stores, people!
My wife has to negotiate all of our cell contracts because I will lose my shit every time. I hate dealing with Sprint lol. Got to love good wifes bro!!
The Walmart I live by has some of the angriest employees on the face of this earth . Every time I’ve had to return something it has been a interrogation at the service desk .
Man such a frustrating experience. On the bright side, you're nearing 200k subscribers Johnny! Been following you since ~2012 and really hope you're going to hit this milestone soon, you totally deserve it :)
Thats so stressful man 😂 this the first vid i seen, great story, i subbed, i like the part when he said "i went to the transformers section to calm down" 😂👍 10:00
I hope to see the "its over" video soon.
That was a fantastic story. I guess the lesson here is to buy from somewhere else other than Walmart!
Game Sack it was definitely a kick in the sack.
True... Even Amazon can be a better option XD
I use to work there.
My favorite Sack on the internet!
You know, I've always been the kind of guy to not order online to support business cause I felt bad for them. These days I buy almost everything online. Literally 80-90% of stores give me shitty customer service, and I have so much shit going on in my own life I don't need that bullshit too.
Can confirm the system had been down for the past month. I work at one, and I couldn’t even log into the system to see what my schedule was, I had to go in and see official paperwork for everyone’s schedule and find mine.
And also, i had a very similar situation, a few of the people there thought I was trying to scam them for some reason when returning a product.
And one time, I went to a $5 game bin, got duck tales for the Xbox 360, and it rang up as $20, told them I found it in the bin, didn’t believe me, then I told them if they wanted to see if I’m not lying, check the cameras, they got the manager, he went back on the footage, saw that the game had been in the bin for the past 2 weeks or something at the bottom and I had just then got it, by this point, I’ve been in Walmart for an hour and a half just trying to get DuckTales, and thankfully I managed.
Johnny has to be the only BC native to consistently call it New Westminister and being 100% serious about it lmao
Starting off with the PlayStation classic!? Now your infamous! But honestly, I would have lost my shot as well. I’m getting too old to be playing games with retail stores. Especially when you do things the right way. That’s gas your wasting driving back and forth, plus time wasted.
Reggie 😀😀😀 first to comment RR
You should be kind to your CZcams subscribers man they make your content without them you wouldn’t be where you are dude
He really does seem upset about it. Hope Wal-Mart dies a horrible fiery death. After you get your money back.
Reggieeee! Tales of Vesperia next weeeekkk! I watched your TALES OF collection vid and I can say your old vid with Metal Jesus has me super hyped! If only I could finish this kingdom hearts collection and tales of before KH3!!
Reggie my dawg!
It drives me nuts when I see this happen to myself or other customers. Its not the customers fault the system is glitched, that's your internal system problem. Give the customer the refund and deal with it internally rather then provide shitty customer service.
One time I got the game RockSmith for Christmas. I owned a cheaper made bass guitar, and the game wouldn’t work with it. The game was supposed to be compatible with any guitar, but it obviously was not. We took it back to Walmart, and they were like “it’s opened we can’t do anything, contact the company who made the game.” We called Ubisoft, who says to go to Walmart. We go back and explain, and finally after arguing they offer to give me another copy of the game. I’m just a kid at the time so my mom explains “Another copy of the game isn’t going to work. The game itself isn’t broken, it isn’t compatible with his console and guitar.” They then say again “we can just give you another copy of the game. Thats it.” We call Walmart customer service and explain to them the situation and they tell us to go back in the store and ask for the manager to see what he can do. We fought tooth and nail before having to get a manager on scene who also refused to do anything and acted like a total prick. Eventually we left, and as we were driving home my mom got a call on her cell phone from Walmart customer service telling us to come back to the store for a refund. They even had to give us a gift card for like 15$ because of all the trouble we went through and the fact we lived over an hour away, and had already started home when they called. The gas and time we spent alone fighting for a refund was worth more than the 60$ game. That company has terrible customer service.
Man, i felt your story. When i worked in retail and customers came back for refund or broken products etc. and either the system failed or collegues dealt shit with them, pushed them off i stepped in, took back the product, returned their money, took full responsibility and dealt with other shit later. And yes, customers came back and asked for me to help them so many times. It's great to invest in customer relationship.
I had a similar thing happen with GameStop recently. I’m extremely patient like you, but all of the sudden the frustration level just boils over. I wish companies put a greater emphasis on customer service in general. Situations like this really do drive away business. What sucks is that the damage is already done at this point, even if they DO get this straightened out for you. Good luck!
Omg I got angry listening to this. I feel for you.
I know exactly how you feel. I worked in a hotel for over two years and retail for over ten years here in Dublin, and some of the things that were said to you were simply beyond repeating, and your only crime was doing your job trying your best to help people while managers sat on their arses all day. Sometimes retail encounters are as stressful as it can get in general. I walked into a retail store a few years ago and I remember an English guy who was quite a good bit in front of us in a queue was talking to a young woman who was serving him at the till and she was pregnant, and she was unable to give a refund or something like that there and told him he needed to go to the front desk, so he told her that he hoped her baby came out stillborn. Management said nothing because he was a paying customer, therefore the customer is always right. She was crying her eyes out. That's the world we live in now sadly.
I use to be a front end manager at Walmart and there was a simple solution to this. All they had to do was process the return without the receipt, which would return the item at the current price to a gift card. You can override the price back to the full value, and have a store manager convert the gift card to cash (its called cashing out a gift card).
Sometimes online orders don't process properly with Walmart store system, they are two separate systems.
In the year I managed that front end, I had to deal with alot of shitty situations like this. Walmart OS for their online orders is garbage.
Walmart employees and managers i think enjoy telling customers "sorry, there is nothing I can do" lol
You can make a Seinfeld episode about this ridiculousness.
Wow... videogames, Transformers... AND Macross too? You're my kind of gamer!
I want that Matrix on his shelf.
New to the channel? lol
Welcome to the channel :p
@Tom Simmons It came out some time ago as a tin that contained the complete G1 Transformers series.
It's a old video at this point but the reason this happens is because they have pricing associates that are supposed to have price changes scanned and uploaded to the corporate system by a certain date and time if you miss this deadline it will not show up in the pos system or allow returns
"Oh, she treats everyone like crap. Welcome to Walmart!"
Here's a suggestion, if you haven't done it already. Get the phone number of your Wal-mart's regional manager. You may be able to get it online, but there's a good chance that Wal-mart (or others in the area) will have the regional's name and office number posted. Once you get it, remember the names of the clerks you dealt with (especially the asshole noob).
Call them during their office hours (preferably in the morning, before they have their lunch) and, once you get hold of them, explain the situation to him/her and how frustrated you are (while remaining calm and keeping it professional). As long as you tell them who is involved, and what store you tried to return the item at, there's a decent chance they will contact the
store and tell them to refund your money. The last thing a regional wants to hear from is an unhappy (and potentially lost) customer.
I worked in retail for 13 years and was often in contact with local, regional management as well as dealing with COO of this chain. Every situation is different, but there's a good chance that your Wal-mart's regional will get it done.
Walmart: “Blame Canada!” ;)
Wow what a nightmare! I will keep that in mind the next time I need to buy something. I think Walmart will be my last resort if I can't get it anywhere else.
I thought this story was gonna end with "And it turns out I was trying to return the console Sony sent me"
Tried returning a Wii U at a Walmart and they treated me the exact same way
The reason why they don't want to accept a return is because it affects their profit for that store
Lousy customer service can also negatively affect profits in the long run.
I enjoy your videos you are the best ... I bought dragon quest 7/8/9/11 after watching your videos ... big big big fan ;)
I've been a fan since 2012 brotha hehe. Long live the Happy Console Gamer!!! A million thanx for everything Mr. Millennium!!!!
What system did you buy those Dragon Quest games on? I have DQ 8 on the PlayStation 2, but I prefer it on the 3DS.
@@werewolfcat5440 I have dq11 on PS 4 pro and dq 7/8/9 on 2ds XL , I finished dq 9 1st (love when you can see the armor on your character , but your heroes have no story ) and then 8 ( master piece) 120h+ 100% I did everything in the game love it .now I'm playing 7 and 11 in the same time totally different games around 30h each I love 11 for the graphics the story is fresh and easier then the other games ,7 is pure jrpg really old school confusing and the music is different dramatic a hard game ,love it when I struggle to win a fight like in the 8 with the memorian boss and dragovian dragon ,I have also persona 5 but I didn't start the game yet 😊.
Kim sounds so great. Stepped in and took charge ahhaha
I've worked in retail and/or customer service for years; Never go to a new store unless you are buying something. Many employees are either new and just went through training, or transfers that just got/want a promotion. That usually means everyone being overly cautious about theft and scams. A Walmart opened near me years ago, less than a quarter mile from a parochial, an elementary, a middle, and a high school. A month or so after opening (and no incidents) there was a door greeter that would tell people they couldn't enter with backpacks (which made no sense as he would not say anything to you if you had come in the other door and were leaving through his). As far as I know it only lasted 4 days, because that was the next time I went back with my kid after school (and calling the manager) and not a word was said.
Loved how the Transformer section in Walmart helped calm you down a little! :)
I returned a ps4 sealed. Documentation. Then they open it. And say they have to send it back somewhere lol. Total waste.
They have to people try to return systems minus the system all the time I once saw a stack of printer paper in a Xbox 360 box I looked at the guy and I said really. He said it must be at home.
@bigevilworldwide1 I think that is what happened when I bought my Wii U new from the Real Canadian Superstore and it turned out it was origianlly sold at a Best Buy. Had someone elses network Id on the system right out the box.
@@rezterralico4369 If they didn't have the receipt and the system allowed the return, Wal-Mart would usually take it back. I don't know if they have similar policies or not.
That is standard procedure with some items. They have to open it and return to their vendor.
Well they have to cause some people put in there older systems back in the box and take the new one out and try to get there money back and then have a brand new system
I believe this because Walmart's self-checkout charged me $212x4 back in 2012 and I had to fight with the main manager for 2 weeks to get my money back. She was a figgin' nightmare to deal with and didn't bother to verify my receipts or bank statements for the first week.
I had almost the same problem with GameStop. Preordered it. Received by mail. Never opened it. Tried to return it at a store. They said they don't process online orders because inventory count are different from warehouse and store (the heck, right?)
Called online support. Put my phone on audio record. They sent me a shipping label. I took pictures and videos of the box condition while packaging it. Sent it out to be refunded. Warehouse received it. Processed my refund after Christmas. Only received $60 plus tax.
Called back. They said my package was opened and can only give me $60. Like what do you mean only $60, it's on the shelf everywhere in the USA for $60 I bought it for $100. As well it's unopened. Asked for a manager, manager got on the phone and asked if i had proof that it wasn't opened. Okay, i do actually, send him an email of pictures and a video of me packaging. He then said I never gave them an invoice number of how much i actually paid for it and I should be lucky I got cash back to my card. I then said how the hell did I get a shipping label if i didnt have a the invoice number? Emailed him the audio recording of me and tech support with me giving them the order number/invoice number.
You can tell they're trying to scam the consumers, so I told them, "oh yeah by the freaking way, my brother and I earned almost 120,000 reward points this past year alone. Do the math, do you really want us to start buying everything off Amazon or Target?" He put me on hold, probably checked my GameStop rewards points my brother and I piled up, which was 266,000. Manager got back on the phone after 5 minutes and said hes sorry for the inconvenience. Twenty minutes later, bank notification said my account was refunded $100. They never even asked for the $60 back.
#playstationclassicnightmare
This is why I prefer buying from private stores that I know to completely avoid these stuff, when a powerless employ faces such an issue, it is horrible, sorry that you had to go through this bro.
The easiest fixes sometimes seem to be the hardest. Johnny thanks so much for all your hard work creating for us all. I’ve been watching for a few years now and just today was thinking to myself, “ man I hope there is a new happy console gamer video up soon.” Hope you get it all sorted but if not you’ll have two PSC’s and one heck of a story! Who else can say they got one for free from Sony after all, even if it is t the best. Anyway, thanks again for all the videos they really brighten my days. And I hope if your ever in Louisiana we can grab a beer and talk movies and games. Cheers!
This is when you get your credit card involved. "This is how she is." She should be fired.
I feel for you and i want to thank you i work in customer service for a huge online retailer and i get treated like im not even human most of the time butbits the understanding people like you that are highlights to my day.
What!? an Angry Johnny starting out in 2019! But hope you find a resolution and get your money back.
Love your content:)
If I had been one of those Walmart employees I would have just bought it from you personally with my own money. Then I could say my PlayStation Classic came from the Happy Console Gamer!
Would ask him to autograph it too!
@@ladynikkie you'd have to so it's worth at least something, else you just wasted a dollar or two.
If you were a Walmart employee you would not afford a PS1, you would live on foodstamps. That's how it works in USA.
I once purchased a copy of Sniper 2 for PC at WalMart. Say what you want about the game, but it was cheap, and looked like it might be worth a day of playing lol
Well, I opened the case, took out the CD ROM, put it in my PC, and sure enough, it's a Steam game. The issue? THERE WAS NO PRODUCT KEY ANYWHERE IN THE PACKAGING!
Took it back to WalMart to return it, and they fought me on the return, acting like I was trying to scam them since it had been opened. I went back to the game department and picked up every single copy of Sniper 2, brought them to the front counter, pulled out my pocket knife and asked, "Do you want me to open every one of these here to prove to you that they don't have product keys? I will not be scammed by a Fortune 500 company."
It was then that they refunded me my measly 10 bucks. Later that day, I bought it on a discount site for $1 USD. And I'm happy to report, it's worth at least a dollar.
I'm really sorry that happened to you. I work for a WalMart in the USA and that's absolutely absurd. There obviously are some policy differences between countries (you can mail online purchases back instead of going to a store for one), but even thinking of giving you less than what you paid for the item back, when you have the receipt/paperwork showing what you paid is ridiculous and shouldn't have even been an issue.
Just file a chargeback with your credit card company.
You can't file a charge back when you have the item. You have to call walmart.ca and they'll fix it
@@stinger2001mc you can in certain cases, I can't remember what they are but I issued a chargeback for the release of Mortal Online. What a broken hunk of junk game that was...
@@stinger2001mc No, they won't, apparently.
I've done it a couple times. It works.
If they offer no method of return you can do a charge back;)
I don't care how new you are. You don't tell someone they can't get back the price they paid with valid recipt, you just don't.
Usually its having to explain the other way around. They buy an item on discount then return it for a full refund and then complain when they buy a different item and it isnt discounted. But to hear theyll only give him what the current rate is makes no sense. Does it work that way with other items? If i buy a shirt full price and it goes on sale before i return it do i then only get the sales price?
@@fromryuk7785 That's how it works without recipt or with an expired recipt at Walmart. Every major department store I have ever been to (Target, Walmart, Best Buy, etc) gives you the full price you paid with valid recipt. The only exception is restocking fee's which don't come up often for most products anyway. Some smaller store's like Daiso don't offer returns at all but it's clearly posted when that's the case.
It's crazy this happened to him. I bought Joy-Cons just after my b'day, red and blue neons, used them for 2 months before realizing they were on the holiday return policy, so I was able to return them still, and I did, and got my full refund back, for used Joy-Cons mind you, but hey, knowing they did this guy wrong kinda makes me happy knowing I packed up the wrong ones and didn't realize.
I worked at walmart for retail for a few months. I yelled shit when a stack of pallets fell on me and got fired for swearing around customers. Let alone it was 5 am and there were like 4 people there. Must be nice to be related to the manager I suppose.
As someone who has worked retail recently, I am astounded at the incompetence of Walmart on two counts here. First, that their system for processing returns can go down. I worked at Staples, and the only two possible ways they can be unable to process a return in the system are if the computers all crash or if there's something wrong with the attempted return itself (e.g. the purchase was so many years ago that it's no longer logged in the system). I don't understand how being busy can make their system not work, or even make it work any slower than usual. Second, that if they can't process a return in the system, they're completely helpless to do anything. If I was unable to process a good faith return in the system at Staples, I'd just run it as a manual return and log the UPC code. The return would be done in under five minutes.
I feel your pain hcg. I've been on both sides on the customer service counter and it IS when they look at you like you're trying to scam them or you are inconveniencing them by asking them to do their job that you feel like losing your shit! Hopefully it will be resolved to your advantage.
Ever since Zeller's left Walmart has gotten worse and worse. I'm actually one of the few people that liked Target here in Canada, too bad they tanked.
Yep, it's like competition actually benefits the customer. But benefitting the customer doesn't matter of course
You liked spending 3x as much on things...?
Always talk to the manager.
This is the sort of thing you could do w/o entering it into a "system." This is nonsense.
I'll tell you right now that Walmart.ca works differently than purchasing something from the store. You have to enter it into a system as its not a local product. It's being shipped from one warehouse to that local store, so it has to be processed through the system it was bought from. Manager probably wouldn't be able to do anything about that.
@@ivenstorm there is always leeway, I've worked for big chain stores and managers always have the option to use their discretion if they feel it's reasonable.
@@10thstudio and that's a fair way to look at it. Every company is different. I know one of the grocery stores where I live will take anything back even without a receipt as long as they sell the product.... on the other hand, another store will yell at you for not having a receipt.
@Negative Ives Sure they could - they could pay for it out of their own pocket to avoid a scene and a possible complaint to corporate. Then they could file a report explaining the situation and probably get reimbursed. It's never worth it to stonewall a customer who clearly paid for an item and isn't at fault for their system's glitches, and I say that as someone who has had plenty of experience in retail.
I used to work at a walmart. If things had escalated like this at our store, the manager would've paid him out in petty cash or something and sent Johnny on his way and dealt with the behind the scenes bullshit later.
First video ive watched so far, bummer that you had to go through that . Subbed for more quality content.
@7:52 This is when I spit Cola all over my desk, LMAO brilliant.
HappyConsoleGamer evolved into UnhappyConsolerBuyer
Sounds like wallmart is not taking ps1 classic returns on purpose or the software is glitching because of the price change.
I wouldn't be surprised if they conveniently engineered this glitch to avoid taking returns on something they certainly can't resell.
I once returned a sealed game at Target. It was shrink wrapped. That's how it was when I bought it and that's the way I returned it. Lady at Target opens the game in front of me to check it and tells me they can't return open games. I laughed at her and said "you opened it." She "did me a favor" and returned it.
Dispute the charge with your credit card provider 👍
Very bad idea
Yeah don't do that
Are you sure you were returning the right PlayStation that you got from Walmart or were you returning the one you got from Sony? I bought 2 myself and the PlayStation Classics All Have different a UPC That is registered to each individual one. each has its own unique serial Number. This could have been your problem and why there computer could find that UPC. check to see if you might have tried to return the wrong one. Hope that helps its worth another try.
this was my immediate first thought
Each UPC is different? I've never heard of a company doing that. Obviously, each has a serial number, but a different UPC for the same product? That doesn't make any sense. How could a company's inventory system be bothered to have 100,000 UPCs in the system for the same product?
Well, going by the comments, Johnny isn't the only one to hit the circle wheel of doom upon trying to return the PS1 Classic.
It sounded like he got the one sent from Sony before the purchased one arrived. So one would be opened and the other sealed. At least that's how I understood it.
Having purchased it online, it doesn't register there serial number. He could've returned the one from Sony and it wouldn't have made a difference.
As a former Wal-Mart associate I'm rather disgusted by how you were treated.. New employee or not.. you don't treat a customer with all of their receipts etc as a criminal.. I hope you had a good Christmas and wish you all the best in 2019!! Thank you for your awesome videos!! :)
And here I was thinking Canada was the land of politeness. Little did I know John was going into Rage Mode up there! 😂
Welcome back 2019 is gonna be your best year for sure despite this video.
Are you sure you didnt try to take back the console that sony sent you? that would cause issues on their systems
i was about to say the same thing you could be right on that
That is an interesting point, but if it wasn't in the register, I think the computer would just say so. Also, if they have the same UPC numbers (which I would expect they do), how would the computer know the difference?
Don't matter it's the same upc code
@@derossetmyers47 Serial numbers... Don't know if the PSC has a serial, but when it comes to tracking things, those serial numbers help a good deal.
I was going to say that too
Don't sweat it, I'm from Red Deer, AB and encountered the same issue with my pre-order of Fallout 76 and the PS1 classic. Tried to return Fallout 76 and their system would just keep loading without results. In the end they just refunded me and told me they would deal with their online department. A couple weeks later, I tried to return the PS1 classic and their system was still doing the same thing, which showed that nothing had been done to fix their online return system. The only reason I had to endure this was because the Walmart website does not have an option to cancel pre-orders. I feel your pain
This is so strange. I worked at Wal-Mart as a CSM (manager over the cash registers) for a few years and when the computer would fuck up a manager could just override and pretty much do whatever they wanted. We would occasionally give refunds with no box, no UPC, no receipt etc when we thought the customer was being truthful. I'm surprised at some point, in this situation, a manager didn't just step in and take care of you. Its been 15 years since I worked there, maybe the policies have changed. Sorry to hear about this, I hope you get it worked out.
walmart is a joke and wonder why amazon is kicking their ass.
I was gonna go to bed.... then you uploaded 😁
My best wal-mart story is this. I went to buy a movie at about 2AM. It was about 17.00 Dollars. I laid two rolls of quarters down. The nice lady said I can't accept those. I asked why? She said we can't take rolls after midnight. I said ok, I broke the rolls open on the counter and said well now they are not rolls. Paid and left :)
I used to work for Walmart and how that woman treating you like a criminal is wrong. Thank god I don’t work for Walmart no more.
You can get your money back even if the product is marked down. She lied.
I don't know if this has something to do with it. But did you take back the review copy instead of the retail copy by mistake?
I doubt it. They don't have different skus.
I was thinking that too.
That's exactly what's going on here the review copy has never been put into Walmarts system. Doesnt matter if the SKU are the same. if something is scanned in the Walmart system that automatically gets some type of number I believe and if the review copy wasn't scanned that number is not going to show up this cannot return it doesn't matter if the price is dropped. I sure hope you havent an open either of them.
Tombstone, if the sku is the same, how in the wild hell could an individual item be ‘scanned into Walmart’s system?’ The numbers are ALL THE SAME! Give it some more thought next time...... TombstoneChris
From my experience the SKU use on a product are the same. however back in the day you can return items to Walmart without a receipt so what people would do would be to go to Kmart or Target and find the item cheaper and then take it back to Walmart and get more money. so Walmart decided that they would take each item as they put in their system and ad a 01 02 03 etc. Depends on how many they have that way when someone tried to do that they would know it came from Walmart and not some other store now I'm not sure about the return policy these days but that's how it used to be.
You talking straight to the audience, really breaks the fourth... walmart
When that snotty Wal-Mart woman started in with all that sass, you should have said... "Give me my god damn money back or I will pile drive your goldfish into the seventh ring of Hell!" Works every time. LOL!!!!
Same exact story here, almost word for word. I've been trying since December 26th to bring back my extra Playstation Classic, and they kept bouncing me from store to store, and wouldn't accept it online, only in store, and store said only online could do it. After talking to 3 people, and several failed promises later I finally was sent a UPS return label and got rid of it, on the last day of returns for Christmas electronics on January 9th. I was accused of being past the deadline, even though I proved on their own website that they accept electronics returns until January 9th. It's almost as if they kept trying to delay it long enough that I would either give up or pass the actual deadline and drop the case. I know they don't want these consoles back, but it's not my problem, and they have policies the need to accept. I'm just glad it's gone and my money is back.
Awaijwe/walmart is lucky that you're a SUPER nice laid back dude..
I circa a very rough city in New York.
For that reason I've had about zero problems returning anything at that store.
Typically the /return people are just thrilled that I actually have some paperwork and that I'm civil 😊...... Or at least I appear that way.
Might as well just give it away to a fan at this point.
Having worked retail management myself, they ABSOLUTELY could have refunded you from the till. With your experience, this should have been a generic return with a manual addition of the item into the store inventory...MAYBE a call to the DM to notify them of what was what. It's astonishing to me that THREE stores failed at this simple, everyday retail process.
Kinda had a similar situation about being treated like a criminal, with Papa John's. My wife at the time and I ordered pizza. Their location was 2 blocks away from our house. After an hour, we called. They said the pizza had just left, they were busy yadda yadda...ok, no big deal, stuff happens. Another hour later, still no pizza. We called and the person on the phone treated us like we were demanding things and treated us like criminals and even accused us of trying to get stuff for free (which we didn't do, we only wanted our pizza we ordered 2 hours prior).
Pizza arrived and it was cold like it's been sitting in someone's car for 2 hours...needless to say, Papa John will never have my monies again.
I wouldn't have left the store until i had my money back
You can credit/debit charge back assuming you used a card. I had something similar happen to me for a console. I could not return A Nintendo Switch due to a system glitch after 3 tries. Had a manager write his info on a piece of paper with a description of what was going on. I submitted a charge back to my bank and supplied all info including the manager letter with signature and contact. My bank refunded me right away and closed the case in my favor after 3 weeks. I donated the Pokemon bundle Switch to myself since Walmart took 4 hours of my time. How is there not some safety net or override in place for a manager? Ridiculous.
This is legally the right thing to do.
She finally told you the truth. If there is a price differece between stores, they don't want to take the item because it is a loss to the store you return it too. I went through the samething.
After working for the company for nearly 7 years ... the company is sinking. The customer satisfaction is mostly negative company wide and Walmart has become a joke to many consumers .
Seems to me that Walmart had a policy for a non-return of the PS Classic after all the negative reviews, so their systems won't process it anymore ! no refunds !
Next time just do the HULK SMASH. It always works. Happy New Year man.
That Roy Focker jacket is the sickest! Congratulations, you sir just won the internet!
I worked at walmart for almost 11 years now, and worked in electronics overnight for the last 6 months. Nothing here surprises me, nothing... I can even see within the last 1 year to 6 months things are getting worse and worse, and something soon has got to give. Problem with Walmart is they are screwing their associates over (especially part time, even right now not giving us even one day to work a week).
We also never sold the PS classic at our Walmart (though one was returned recently, prob online order)
Also Walmart (especially with the last 4 years) changes things around every 4 to 6 months. There are times wm overnight at our store don't even know what the hell is going on, no communication. it gets frusterating, and we have some awesome hard workers overnight.
All they had to do was use the damn key at the customer service register and override the transaction into the system.... It's not freaking hard to do.... It was either they didn't want to refund the full amount or just lazy and didn't want to do it...
Johnny Millenium you are an absolute joy even when you're complaining.
I once thought i was standing in line to return a TV, apparently the the district managers where just having a conversation in front of the return desk with the return person for 45 minutes holding up a 3 person-line for no reason. You would think there district managers would help like the several that i have do when they visit a store; lead by example. Not Walmart, the girl at the return desk was new and apologizing as she struggled to help me. These 4. 40 year old men that where responsible for the store stood there and laughed very loudly. I got my return, told them to do there job and help the girl. They looked at me like i had 3 head called there security and banned me........ America.
It's funny I saw this tonight. My girlfriend ordered 4 tires from the Wal-Mart online service. Never got the tires, Fedex says it was delivered and keeps changing the status after she calls them. She calls Wal-mart finally and they say she has to fill out a police report.
I bought a bad car battery from Wal Mart just a few months ago. The battery wouldn’t take a charge from day 1. I attempted to return it and the manager behind the desk kept telling me that they couldn’t refund my money, only exchange it for another one of the same kind.
“Fine”.
“We don’t have any of that type in stock.”
“When are you going to get one?”
“We don’t know. We’re suppposed to be getting more but they never bring any.”
“Do any other Wal Marts have it in stock?”
“No. They are the same as us.”
“So I need you to give me my money back. You sold me a defective battery.”
“I can only exchange the battery for another battery of the same kind”.
We went through the exchange, like, twice. He had this smug attitude and I was being perfectly fine. On the third go around I lost my everlovjng mind. I was just like John. He kept acting like I was too dumb to understand the situation and I was practically yelling, “I ABSOLUTELY understand what you are saying! But what you are saying is SILLY! And I think you KNOW that it is silly!” Once I threatened to go dig up a GM or something he was willing to talk sense. They gave me another battery. I don’t know if I’ll ever go back there.
JazGalaxy had the same issue with a video game I got for Christmas as a kid dude. It turned out it wasn’t compatible with my console, and they fought with me and my mom until finally saying “all we can do is give you another copy of the game”. Like wow, another copy of the same game that isn’t compatible. We had to fight tooth and nail for a refund. Eventually customer service contacted us, and informed us they had asked the dickhead manager to give us our refund. He was so butthurt when we came back and he had to do it. He barely said a word to us.
@@stupidmovies85 Another good way to take them for a ride is to just take the exchange. Get the new unopened copy of the game and return it without a receipt. It's a funny loop hole that works most of the time when a company is being stupid about a return of an defective product because it was opened. Exchange for a new one, return it. Problem solved. Only real issue might be if the item was recently on sale and they try to give you less than you paid for without a receipt.
You didn't buy it directly from Walmart, you purchased it from Walmart "Market" those are 3rd party sellers and you need to return it through the mail cause their Walmart market return system is not up and running yet. That's what I was told.
That's what they should have told him.
This is exactly why I choose to shop with Amazon, they understand customer service. Having a problem in a store is actually a really good chance to get a loyal customer for life. You fix up a customer in a good way, they will keep coming back. They might as well hire a robot to do their job if they're going to stop you at a spinning wheel. Are you kidding me? I'm surprised you even went to the 2nd walmart. Disgusting situation.
i had a VERY similar experience here in Ottawa.
Tried to return it, it kept spinning on their machine, walked around the store came back same thing.
I got VERY lucky and had a manager on duty and she tried a few things and ultimately did a No Receipt return.
Just crazy this was nation wide
Unhappy-Mini-Console-Gamer.
If they price dropped this thing like they have in the states I'd consider getting one, but all my local walmarts still have it priced at 129.99.
Down to $79.99 here in Nova Scotia. Still $70 too much.
Hey! We're in the same province. I heard best buy had it marked down to that. If the walmarts I visit are marked down that much they're not changing the price tags. I'll have to keep a closer eye on this stuff. I'm willing to buy in around 35 bucks.
The Playstation Classic isn't even worth $60.
Old-man Meen It would, but I feel it’s only worth about 5 bucks........
This is like the first happyconsolegamer video that youtube has suggested to me in like a couple years. I forgot this guy existed!
Lmao, I love your positive attitude! Seriously. Even though I can tell how pis..err, "annoyed" you are.(Gotta keep this clean, my son might read this) It's not the employee's fault that their system is faulty. I had a similar situation happen when I tried to return an extra SNES classic I had purchased from them. (Walmart) FINALLY, a manager pulled me aside & explained that while Walmarts return policy is clearly displayed on the wall behind their customer service counter (I think it's 90 days with a receipt) these "classic" consoles can ONLY be returned for EXACTLY 15 days after the initial purchase. (I don't know WHY that is, but that's what a manager finally told me. So they might be trying to keep "postponing" you until that date passes so they won't have to refund you) I hope that helps/makes sense.
P.s. You've gained a subscriber, 😎 I like your content man! Keep up the great work!
God damn that’s a nice jacket