Ring Doorbell Pro Power Issues
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- čas přidán 21. 05. 2017
- I finally get my Ring Pro doorbell working after the Ring customer service gives up on me. UPDATE - People are commenting that the Ring Pro Power Cable fuse is essential. It is not if you buy the plug in transformer as it has an inline PTC fuse which does the exact same thing.
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The biggest problem is that Ring should give the specs for this thing in bold letters. I had this problem and replaced my transformer with a 24V 40vac which is approximately 40 Watts. Ring gives you the minimum of 16V but does not make clear that that the amperage is just as important. i.e. 16v 20va no good which most doorbell tranformers are at 16V. also a 24V 20va is no good as well.
Your Ring Pro requires a power source that supplies a minimum of 16 volts AC at ~30 volt-amps. To check the voltage of your Ring Pro, open the Ring app, select your Ring Pro, and tap Device Health. For Ring Pro to function correctly, the voltage needs to be at least 3,900mV.
This is the best explanation that I have seen! Thank you and I'm pinning this for others to understand.
Even if your health shows 3900mV you could still be in trouble. As that's measured by the ring pro when its not in use. If you have it hooked up to use your old doorbell (ding dong), powering the solenoid on your old doorbell could starve your Pro of power causing it to lose connectivity/reset. You are 100% correct on your message - just don't have people rely on the health voltage inside the ring app...........and save yourself a headache and just buy a 30VA tranformer
There is only one Nutone C907 I have found that is 16V and 30VA. Will that be enough? It does satisfy both Ring's 16V requirement and higher amperage for Pro bell.
Imran Khan it did not work for me. Ring suggested it but the device still doesn’t power up. 😡
Youre exactly right. I had 16v 20vc to the camera and it wouldnt work at all. I replaced with the same 24v 40vc that is shown here and it works flawlessly now. No need for the extra bs that ring inckudes in the kit. Straight from 24v/40vc to the ring doorbell.
So many videos talking about the power issues, but yours is the only one that shows the struggle, and every aspect of the solution. Thank you for that!
This video is two years old, but I just got a Ring Pro and everything I've read says 16-24v and min 30VA. If you order a ring Pro, order a 24v 40VA transformer with it. There are several hard wired options as well as the plug in step down transformer. I just paid $17 for one. The red pro power wire they sent is a resistor, and is needed if you don't have a traditional chime (you took yours out of the system), which acts as a resistor itself. Or, if you have a long run of wire, that may be enough resistance that their pro power resistor would not be needed or wanted (probably your case).
Thanks for saving me the headache. I just got a ring 2 and I know now I have to buy a transformer. You should make more fix it yourself videos. I was cracking up.
This is what I did after 2 ring doorbell pros and 6 months of poor voltage and frustration. Works. This guy is hilarious.
Dude, don't hold back...Love the no nonsense approach. You remind me of me when I have explain shit to people. great video with solution.
Your solution was the only one that worked. I feel your frustration. 22-year I.T. Engineer and I felt like a toddler.
Glad it helped you out. I almost gave up.
The review/help video made me smile.
Love this guys take on his problems
Same to me. Bro. Ring And chime drive me crazy
In case it helps you and your viewers: The reason that Ring will send you their "Pro Power Kit" (which is basically just an inline fuse) is because when you bypass the bell and wire the Ring directly to the transformer, when anyone pushes the button to ring the bell, the unit will short the two wires together internally. When the bell is attached this causes is to ring, but when the bell is gone there is no load on the circuit so it just creates a dead short. This can damage or ruin your transformer, hence the fuse. The good news is that, all you have to do to prevent this is to go into the settings in the Ring app, and be sure that you select the "Doorbell Type" to "None." By selecting this option the default behavior is changed so that the short doesn't happen. Just be aware that if you don't change this setting and someone presses the bell button, if you don't have the fuse installed it will probably burn up your transformer. If this happens and you DO have the fire installed, it will definitely blow the fuse. Hope this helps.
The transformer Ring recommends has an inline PTC fuse built into it.
It's seriously hilarious how much of a genius this kid is. And how many things he mentioned were correct.
0:05 seconds and what a "Hardman" swearing like that, ooh, we are impressed.
I think this video is great for someone experiencing the issues you had. It can also prepare you on what to expect when calling for help if that ever happens. When I saw the fuse they sent you I thought how in the world will that ever help. Waiting for a solution and getting a fuse is kind of like kicking someone when they are down, but you stuck with it until the problem was solved, and everyone else with similar issues will benefit from it. Nice work and a bit animated delivery, better than many of the boring videos on CZcams.
In newer houses, they carry the pair of wires from the transformer in your basement to the box behind your door bell, from there they run the pair going to the push button... The problem I had was Ring worked but didn't make my mechanical bell chime...for some reason you have to make sure that the Trans screw is hooked up to directly to one side of the bell transformer and not to the front terminal!
This video completely describes my entire thoughts and experience with Ring minus the calling into support and wasting time. Bought the exact amp from Amazon and it took about 5 minutes to set up after that. Thanks for a few laughs and for the advice!
chris primavera I’m not a handy person at all so I wanna make sure I understand this properly. What exactly am I connecting to the ELK transformer? Thanks in advance
$20 for the Elk today. I hooked up two Ring Pros front and side doors and it worked like a charm. Avoiding the whole doorbell portion was the key. I don’t have a chime. As long as it rings my phone is what I want. Thanks for info. I understand the frustration. They should seriously start with this first if it’s hardwired.
so you just bought the adapter , plugged it into an electical socket , ran the two wires to the pro and it turned on? can't wait to order this adapter.
I follow all the steps and it works, in the beginning is difficult , I am a old woman ,73 years . Do as the support tell you, go slowly, ring is a good product. Good luck
Thank you for this video. I was already frustrated because it only took about a year for me to convince my family members who are neither electricians or "techy" but are good at figuring stuff out. The instructions that come in the kit are pretty straight foward and simple and they did everything you did minus the cursing. (That was all me! Lol!) After 4 hours of back and forth trips to the breaker box and listening to all of their theories ("wifi is weak", "you damaged the ring", "the cables are no good or wired wrong"), I was just as frustrated with them and dreading having to either replace my ring or calling customer service, or having to hire "a real" electrician to hook it up. I had a gut feeling that there was a missing factor and decided to see if there were any videos with people who had similiar issues before I decided. There were several out there and they all had the answer.....of course, the transformer! There was the missing factor that my intuition suspected. So, thank you for posting this video and I have to say I didn't mind the cursing because it is what anyone who has experienced this problem is actually feeling and thinking at that time. All of these "dos and don'ts" videos are saving a lot people money, time, and from the insanity of it all. Thanks for keepjng it real. Im headed to buy the transformer now....
The cursing was the best part : )
I had Gatorade shoot out of my nose the first time I watched this video because Mr. Eardely is 100% accurate and funny as hell. I had the same power issues because as Mr. Eardley accurately points out, you need the Elk 24V AC 40 VA (volt amp) transformer. I tried a Thomas & Betts 24V AC 20 VA transformer and if the wire run is more than 20 feet, you NEED the 40 VA Elk unit. Also, use 20 gauge or LOWER wire. I had the added bonus of insufficient WIFI signal and I had to add a Verizon network expander AND a Net Gear AC750 extender so that the Net Gear extender was within 6 feet of the Ring Pro. The rest of the support comments he makes are spot on as well as the host of electrical add-ons that Ring sends out no charge that don't do a damn thing. Loved the video!
Best door bell video ever made...
"Here's my transformer, it doesn't do dick anymore."
Gotta love the guy.
Great info.. just got screwed with this today. I had 18.56VAC on my lines too and it never powered on at all. I just got the return authorization from the Amazon vendor but will check the transformer tomorrow. Thanks for the video it was awesome.
I have had two ring doorbells at two different houses, both of which I installed myself following the instructions AND the POWER requirement was clearly spelled out. Installed both Ring Doorbells without any problems and my mechanical doorbell worked as well, excellent product. Clearly, you had a power issue you were ignoring which Ring clearly tells you about in the instructions. However, after watching your video it is also clear that you have limited language and vocabulary capabilities, which I suspect would have complicated your conversations with customer support. Great Product.
I know exactly what you went through. I just finished going round and round with Ring. They are sending me a Ring Pro to replace Ring 2 that NEVER worked as advertised. Hope to have better luck with PRO. Great video! Laughed my ass off because you sounded just like me !
Every setup video for every product should be like this one!
I install these and old houses all the time that I've never have this issue you're having this is blowing my mind
6 years later your video is very helpful of why the ring pro is not turning on. I agree they did just say it requires 24v Thanks!
or maybe the internal battery needs to be recharged ? there is a usb plug on the left side of the ring. The battery needs to be recharged occasionally
Thank you so much, yes it has been a very frustrating process for my husband. We received two replacement rings with out any success. Your video showed us the light and it worked!!!! Thanking you again :)
No problem. If you bought the same transformer I did don't worry about the comments talking about ditching the little pro power cable which is a fuse. The transformer comes with an inline ptc fuse built in.
After trying a multitude of things, I ran across your video and bought the plug-in transformer that you mentioned from Amazon. Started working great. Thanks for the tip.
I just unsuccessfully went through the second stage of trying the 'free' chime and power cable. Thank you for posting - very informative. I have now ordered the ELK transformer. It's frustrating to have wasted so much time, but am looking forward to using the Ring Pro...maybe...soon.
Purchased the ring pro from homedepot. Living in Canada, the box and product manual came with french instructions ony for some reason. No worries, watched the video and downloaded instructions from Ring website. I to experienced the issues with the unit not powering on. I am an EE so started to dig into the issues (not having seen this youtube post at that point). Using mechanical Nutone door bell BL125L and c905 16 v 10VA transformer, confirmed no issue with wiring, voltage 21.4V at door and at chime. Current draw seemed to be in the 70ma at the door. Ring pro would never power up wired at door and or at chime/transformer. Called Ring and spoke to a a customer service rep who I could tell was just reading from a scrip. No idea what he was saying. Put me on hold and came back on a few minutes later. Said they were extremely busy with call volumes and someone would call me back within 24hrs. No one called me back past 24hrs. Having worked in the hardware electonics business this usually means one thing. Hardware issues. Went and bought a 24v 20VA 16V transformer, and installed it. Still no luck using 24v or 16v. Returned product to HomeDepot. Reading this post (and subsequenty Rings article on the ELK24v 40A (that 1.66A peak) would be required to power the Ring Pro. Find it very hard to believe a Ring Pro would draw more than 1A. Very poorly designed power supply is my guess. Anyway, very disatisfied with this product. Glad I bought it at HomeDepot as they did not question my return. Will try the SkyBell next.
Love your FRENCH. Totally feel you. I’m going through the same issues. Bottom line is you need more voltage going to the Ring and older systems might be inadequate. They hire level 1 people in support to read scripts. Very painful for consumers with problems.
Agreed about Ring response to emails - they don't read and answer your question but link you to FAQ.
The same FAQ you read before asking for help via email.
I am UK and specs says a 8 - 24 VAC Transformer is required
Great video. I installed a Ring Pro for my brother a couple of years ago. It has worked good but with some occasional/intermittent issues. The performance deteriorated over time and recently it quit powering up. He replaced it with a new Ring and same problem. Not sure if the transformer failed or if the voltage and or amperage is sufficient. Going there in a couple of days to check things out. Your information is EXACTLY what I was looking for to successfully troubleshoot the issue. Thanks for the vid. Kudos
Thanks for the video - I had the same problem with power! With the transformer, everything turned on. Thanks again!
Thank you for the video, your frustration is matched with mine! I have exactly all the same problems you had, RING'S customer support has sent me some much of that same crap to try and nothing works. I am soo frustrated that I don't know what to do. I've replace so many transformers, returned so many RING Doorbell's, all that you've described. Your video totally helps, I'll order that power supply today.
Man I truly love your narration! If we could have our kids teachers teach like this our country would be graduating brilliant kids. Thanks this was awesome
I dont know if you're being sarcastic because of my language or if you genuinely enjoyed my step by step troubleshooting process. Either way thanks for the comment.
Brilliant video and your solution resolved all of my power issues. The transformer in my house here is probably close to 50 years old and was designed to put out 16 volts but a volt/ohmmeter indicated it was deliivering right about 17.24 but it just wasn't enough. The Ring Pro would fire up fine during the day but at night when the special LEDs fired up for night vision the current draw would cause the unit to act unpredictably and when it occurred it would cause our ancient mechanical doorbell chime to create a rapid buzzing sound which I've seen numerous threads on in the subreddit for the ring bells. I even was able to verify that turning off the porch light with the old transformer and the bell going into low light mode would cause the doorbell solenoid to buzz loudly and rapidly creating a potential for fire due to comstant current overdraw and when the light was back on again it would work fine. To make a long story short replacing the old transformer with The Elk model ELK-TRG2440 transformer took care of all of these problems either porch light on or off and from one musician to another I tip my hat to you Maco5555! Great video and awesome job!
Update - maybe I was unaware of this before but you can actually detect the current draw of the ring by bringing up the app on your phone, tap the hamburger menu in the upper left hand side of the user interface and tap on devices. Then tap your doorbell. One of the options in that menu is device health. Under "power" there's a voltage heading which for me currently says "good" but you can tap on the "good" and it turns into the current voltage. Presently mine is reading 4010mV. Nice to know it actually can produce meaningful data. It will be interesting to see what that turns into come nightfall because I know for a fact it draws more power to run the night vision stuff.
24V 40VA To figure out what the VA equals 40 volt amps divided by 24 volts . 1.66 amps of current available. The small wire they sent to you is a fuse and not a "power booster". A fuse is a safety for a device in case of too much current.
Helpful and enjoyed the color commentary. I totally get your frustration!
Your video was the light i needed to install my Ring Doorbell Pro.
That was a riot. I've been fighting with mine for a week. Ring is sending me a transformer (my doorbell was only 5 V!) and power kit - but maybe I won't need either one. Thanks.
THANK YOU for this post! Your a godsend. You solved a major problem. Bravo!
Glad I went through it first for you!
SARAH Wells trust me it's not rocket science it's 24 volts device needs
MACLAIN EARDLEY ...hey brother..so...i called ring because i was having network cinnection w my floodlights and they offered to send me a chime pro..basically..a wifi extender/chime ..that takes care of the connection with the floodlights...then..i told them that i have the ring pro..but no existing doorbell...they ...shit!!! Ill cut it short.... i ordered tge transformer on your video ELK 24v 40v..they recommend 16v 24v...have you had any problems lately since the ine you have has more voltage(24) than the required (16v). Im pretty bad when it comes to shit like this...so..i can plug in the transformer anywhere in the house..close to the ring pro..and then run the cables to it? Plug in...cables from ring pro to transforner and thats it? Also..how do you make it ring when thry push the button?...does that wifi extenderchime shit connect to the ring pro or i have to run more cables to it?.
Thanks in advance bro
Yup. Just plug in the transformer and the wires from it go right to the back of the Ring Pro, either screw. The chime will ring but you have to link it to the Ring Pro. It's easy to set up in the app. Once you see your chime icon in the app you can click on it. Then "Linked Devices" is an option. Click that and you can link that particular chime to the Ring Pro and You're good to go!!
THANK YOU! I thought I was the only one having trouble with Ring’s products. I came across this video because Ring gave me a Doorbell Pro as a way to say sorry for the headaches I’ve been experiencing with their Floodlight Cam. I’m on my 3rd floodlight cam and 2nd Chime Pro. I was checking out review videos for the doorbell. I too, wish this system would just work but it’s been more of a pain in the ass than anything. BTW, my wife said I sound exactly like you with the frustration I’ve been experiencing with this LOL.
Good shit. Hang in there and hopefully you get it figured out. Hopefully Ring pulls their heads out of their asses and improves the customer service. Another story of a start up company taking a shot, making it big, growing too fast and then shitting on their customers. Ring as a company probably tried to automate the customer service side of things since they grew so fast but as I've said, it sucks and no one who works there has a solution.
I'm going to be installing a Ring Pro today...glad I saw this video. Thanks!
OMG good to know. I’ma just buy the plug adapter & call it a day. They should offer that as an option 🤷🏻♀️
I had no issue at my Mom's house with mechanical chime, all I did was two wires from button on to ring with that diode they sent. 5 minutes I was done and ringing.
Thank you for the video that shows I'm not crazy and they just sell a doorbell that doesn't work out of the box.
Holy hell, I don't even have a ring and I watched this whole thing LMAO!
I was able to piece your video together to get the information I needed to install my Ring Pro, Thank you. I was yelled at, by my kids, several times for the language used in the video. They did not like it at all!
Love your colorful vocabulary. I'm watching your video to see if I can fix mine that stopped worked after 2 years. Thanks for the vid. But mine is just dead.
Thanks for sharing the same frustration I'm experiencing! Now I think I got it... : /
Thanks for the motion sickness! Great content though. I don't have an existing doorbell so I will definitely try this alternative.
I am in the exact same situation. They are sending me the power cable which after your video looks like wont work. Thanks for posting
Awesome and entertaining video! You basically just described my last month of hell. Like you, I ended up running new 18 gauge wire. The run is under 3 feet. I also got the Elk 40VA transformer. 40VA is a power rating. 40VA/24V means it should be able to provide 1.67A of current. Today it appears to be working and hasn’t gone offline for 30 minutes which is a miracle. What I have noticed however is a wide range of voltages being reported. 4.2, 3.99, 3.67, etc. Every time I check its different. With the brand new wire and transformer it should be solid at well over 4. When I first added the new transformer it was at night and it went offline in ten minutes. I saw a post that 1.9.2 firmware messed something up with the IR LEDs which may explain what happened. Maybe after all the screwing around it somehow damaged the input power circuit. If it goes offline tonight I will call Ring and see about a replacement.
Mine stopped working altogether about 5 months ago. Sorry for the late reply by the way. I had to call ring and the updated the firmware to the device while i was on the phone. You have to take the doorbell off and undo the wires to kill the power completely. Probably the same issue I had.
you're the man bro, I was about to call it quits since my transformer is behind a wall. Thanks for posting this
No doubt. People talk shit in the comments about the video because I swear too much. Fuck it.
@@maco_5555 Fuck'em if they can't take a joke!
Thanks for sharing your frustrations. If I get this, I may just leave the mechanical doorbell alone and use the rechargeable battery via the Ring 2.
Thanks Maclaine, your video was hilarious. I bought the Ring Pro doorbell with a couple of Ring floodlights a couple of weeks ago and installed them pretty quickly. The floodlights work flawlessly, no issues whatsoever. The doorbell, however, was giving me problems. My house is over 50 years old and so is my mechanical chime. When I tried hooking up the Ring doorbell to the wiring, (with the "power kit" wired up also, guess it come with the packaging now), the chime would work for about an hour, then nothing. I removed the power kit and the chime would work for another hour, then no power again. Bought another chime kit at Home Depot, but the same thing kept happening. Wasn't sure what voltage the existing transformer was, but was thinking that was probably the issue. After searching all over for it, I finally found it in the furnace closet. It was only 10v, so it wasn't providing enough power. Saw this video and was debating whether to just change the wired transformer or switch to a plug in. After looking around in the furnace closet, I noticed there was a plug-in transformer from a security system that we disabled many years ago. It was only 15v, but I said, WTH, transferred the wires from the old 10v transformer to the plug-in, wired up the old chime with the power kit, and now it works like a charm! Was able to use 50 year old existing chime, got refund from Home Depot for the new chime and didn't have spend any more $$$ for a transformer!!! Thanks everyone for all the comments, they were all helpful!!!
Glad to help. You can tell I was pissed!
Jameson Lee I have 19volts at the door bell wires and I have blank screen after several minutes of if being powered. I powered off the 18volts at the circuit breaker and powered back on and it worked fine for a few mins then power in the device health status shows very good to 4315mV
Like I said before though....the old electromechanical doorbells have strange issues and can blow the fuse of your transformer or that white box and it's built-in fuse (which can't be replaced) because it will eventually blow and you'll be back at square one....listen to the video and get the 24V 40VAC and then remove the old doorbell from the equation and get the Ring Chime....you'll thank us in 6 months.
The best review on CZcams, Love it and thank you for being you.
You are awesome and 100% accurate! Ring should include the $13.00 24V transformer for $250. I returned my first one like you did. Went on youtube saw this video and ordered a 24V transformer from amazon, plugged it in and worked like it's suppose to work.
Absolutely. Or they are going to get lots of returns and refunds!!
dude. this video had me ROLLING. I bought a Ring Pro last week and hooked it up, all wide-eyed and bushy-tailed. hooked it up and double-checked it before being met with immense letdown. I basically read every review you read, where it could be THIS or THIS or THIS...and good luck, once you actually get it powered on because then you may have CONNECTIVITY ISSUES. Gee thanks, Ring, for creating these other random a accessories that are supposed to fix the product that already cost $250. How do these other pieces of equipment even exist?!
YOU R THE MAN! I was going crazy when I first installed the Pro everything worked. It took all of 10 minutes and then the next day everything went dead. I bought a larger transformer and still to no avail. I bought a chime pro(Wi Fi) and it still kept could not connect to my ASUS RT-AC3100 router which is powerful enough that I can see it across the street at my neighbors house. My wife said its probably a power issue so I bought a Utilitech that did not work and Nutone C907 16volt 30va that did not work so I returned them and then purchased a new mechanical doorbell $20. That still did not work I could see 18 volts at the transformer and 18 at the doorbell. Ring doorbell chimed outside and mechanical doorbell ding dong on the inside, but still could not connect to my Wi-Fi. The Ring doorbell light just kept circling and on my phone it was displaying an authorization issue. Long story short I found your video and ordered the ELK-TRG2440 transformer Amazon Prime rushed it one day shipping. I connected my two wires on the end of the transformer leaving the middle free and BANG! instant connection everything is working fast on my 5G network. I cant remember but my volt meter showed 24 volts at each end. So no Ring Chime, No Chime Pro just straight from transformer to mechanical doorbell to Ring Pro and BAMMMM/Shazaaaam!!! Thank YOU!!!!!!
I don't know shit about wiring anything but I'm glad I could help!
Yes but the old electromechanical chimes tend to do weird electrical shit every once in a while which is why they recommend using the fuse in between. However you can avoid everything by hardwiring directly and forgetting about the old chime doorbell and get the Ring Chime....voila problem solved. By the way guys, the old white box that went in to the old electromechanical housing had a fuse inside....that could not be changed. It would prevent the Ring from blowing instead...then once you replace that white box and press the reset button on the side of the Ring...poof it would work...but all that is a big pain in the proverbial derriere so instead get rid of that antiquated electromechanical crap and get the chime...
Your words match the frustration I feel with mine!
Thank you for this video. You saved me 80% frustration. The transformer is now listed for $20 on Amazon.
Thank you so much. I've been through hell and back with this ring pro and I finally got it working.
UnseenMasterFC I feel ya
Hi Maclain Eardly. I have no pre-install ring, and I dont want a Chime, just need to connect the Ring Doorbell to 110 V and that to wifi and my phone. Actually it is working on battery mode, that let me tell you last no more than 15 days.
If I understand your video, I need the cables coming from the electrical pannel to go to aan outlet, plug the 24V 40amp transformer and from the screws send the cables to the Ring Video Doorbell? What about the resistor that they send you in the box, did you use it?
Thanks in advance for your answer, you video is great.
I REALLY enjoyed your video no joke it was extremely helpful along with entertaining because I talk exactly the same when I'm frustrated with something. Thanks so much again for a great job.
Thank you! This video is for the people. I hope it works for you.
8:58. You’re welcome. Also, important to note... the unit needs to charge. We thought we had the same issue but after we changed the transformer, it still didn’t work. Turns out the internal battery needs to fully charge before it can enter setup mode. Unit didn’t appear to come on. I walked away from it in frustration and, after watching more videos, went back to it about an hour later and found a dark blue light that looked to be about 3/4 of the way around and the remaining 1/4 was flashing. I left the unit alone for about another hour and sure enough, once it finished charging, it was in setup mode and worked fine. Just something to keep in mind.
Thanks! I had an ac adapter 18v 500mA and all I got was part of the ring blinking. After an hour it went into setup mode just like you said. Going to let it run sitting on the inside window sill for a couple days before installing at front door.
I especially liked the last 20-30 seconds of this video. Great Social commentary.
Super, thank's for the info. I called them and just like you said.
Hi. Thank you for your video. You are a patient man, I am not. After I saw your video, I returned the device.
Thank you for taking the time to show all the details. Save me from going crazy!!
Don't let my video deter you as the Ring Pro works very well once it's finally installed correctly. If you really want to keep your mechanical chime in the wiring scheme then my video isn't for you. I could have probably upgraded to a 24V doorbell transformer but I was done messing around at that point.
I never laughed so hard after being so frustrated. Thanks for the great advice.
Perfect. I've had the same problem for about 6 months. The first time their firmware killed the unit but they sent a replacement with a power kit. I metered and replaced the transformer. Worked fine for about 3 months & started having power issues again. Wires & transformer are fine. I call Ring to ask for one of these power cables & they email me a 20-step troubleshooting form and expect me to fill it out, take pictures, then return it for them to review. Pure BS. Awesome product when it works, but considering that they obviously know this is a widespread issue & do nothing productive about it really pisses me off. I'm going to go the same route and wire a decent plug in xfmr.
Damn glad I came across your video, I'm gonna check my voltage tomorrow morning on my door bell. I have one of those transformers too that says 16v to 24V. I have a multimeter in hand. I actually want to get one of these for my front door to keep an eye on my incoming packages. Thanks for the advice.
So glad I found your video, I was on my second Ring Pro that appeared to be DOA. I was actually getting 20v at the front door, however just like you, I couldn't even get the thing to turn on. In my case it was the cheap transformer, rated at 16V 10VA. Just not enough Volt-Amps/watts to power the thing even though the voltage was fine. I was able to source a hardwired transformer with the same specs as your wall socket version (24V 40VA). Swapped them out and it powered up.
Like you said, Ring's customer service, although friendly and more than willing to send me new/replacement Ring Pro's, not once did they ask me about the VA rating on my transformer. Why their customer service never mentioned that is bizarre to me as that alone would have solved this problem. Anyway because of your video, mine is working now with my original door chime. Thank you, thank you!
Bypassing the doorbell chime?
Finally somebody makes a video that explains this. All other videos are junk. I bought the 16v model since I didn’t know what I was doing. So far my issues are over but I will give a few more days before I secure it.
I'm glad I could help. This video is over 2 years old now but still very relevant.
@@maco_5555 Thanks for the video.
I just love this guy he is so real he needs to do reviews more often
Had the same issue. I had a 16v transformer but it didn't have enough AH (amp hour) to run the ring pro. I simply replaced it with a 16v 15AH transformer and it wotked perfectly
Transformer dont have AH (amp hours), batteries do. Transformers current output is meansured in VA.
Best help ever!!! Thank you!
I did hook one up direct with 16VAC without that resistor, it's worked for almost a year, but just today stopped charging. I have to fly from CA to NY to figure out what's up. It does say in manual and on line you need this resistor about 6 bucks and 12 to ship it.. I am thinking with mechanical doorbell you are putting the Ring in series with transformer, so without it something might burn up.
FYI the fuse protects ring from burning your house to the ground. Sorry for being blunt but I’m an electrician and have seen 2 faulty ring system short out the chime and basically melted and almost caught on fire. That’s what the fuse protects you from.
The plug in transformer has an inline ptc fuse. I'm assuming this is why the pro power cable (with fuse that I cussed out) didn't work in rings suggested wiring scheme with the plug in transformer. Does that sound accurate? I've had this going for 2 years now with no problem.
If your transformer has a built in fuse that will be safe to use. What I’ve seen was people adding the ring system to their old doorbell system and when there’s a malfunction with the ring doorbell the chime inside the house stays powered up causing it get get really hot and melt because doorbell system are not typically fused.
Your video is still relevant and helped me a lot. Just wanted to say thank you
Glad I could help! Can't believe it's been almost 5 years!
Funny video, even though you had a terrible experience, and I'm sorry about you getting the run-around but glad to see you got up and running in the end.
The red fused cable is for circuit protection. If it wasn't working most likely the fuse was blown. However, the plug-in transformer you got has a PTC, which is a built in form of circuit protection.
Man you are a nut in a good way , friend Is setting one up now with your problem . Thanks for the help.
Thanks great help. I ordered the transformer. I wonder if I can put 2 ring doorbells on it.
Your issue all along was a weak transformer. The voltage doesn't matter. When you're checking it you're checking it under no load, the issue is the lack of amperage. Replacing your transformer with a better one would have allowed you to use your mechanical doorbell. You didn't need to use that one that plugs in. Glad you got it working though, Ring is a great product.
Sometimes its as basic as simply recharging the internal battery via usb. These need to be recharged occasionaly
Thank you so much for your video and I love how funny you are, I love how you narrated everything and I was laughing balls...
Frustrations are high it seems. I got my ring 2 installed the other day with the mechanical doorbell working. Before I bought it, my doorbell hadn't worked since I moved in 6 yrs ago. Just hadn't gotten around to looking into it. It's a very old house, cloth wires. I will try to summarize. I knew i needed to install a transformer.. picked up a transformer from Lowe's and also picked up wiring that was below the Ring doorbell at the store. Fun fact, dont use that wire! It will provide the voltage but not the amps required for your ring. Volts input into find is just as important as amps the wire can provide. I used a thicker braided wire to run through-out circuit. That wire they sent you is a clue, it is much thicker than what you have. They can both provide the volts, the thicker one can also provide the amps. Think of it like water, you can have the required PSI, if you use a small pipe, it wont have the correct amount of flow. You CAN use your mechanical doorbell easy enough with only 18vac at ring, just need a thicker wire for the amps. It is a simple fix. You are right though, the people who are at ring probably are reading off a screen. Would be better if they hired electricians to answer calls..lol. anyway, if you still want to give it a shot, use thicker braided wire, tight connections and at least 16VAC transformer.
I understand the wire is not up to requirements but my ring has worked perfectly since I made that video. Thanks for the comment.
If you unplug your "free" chime does your ring pro still work on your phone? I can't get mine on and I don't want my chime to play out loud anyway
Yes. If I unplug the chime my phone still makes the alert noise when either the ring pro is pushed or the motion zones trigger.
Thank you sir!! I have the exact same problem as you. I’ll order this right away.
I want you to install Everything ever made, and I want it to not work, and I want you to then figure out how to fix it, and make hundreds of videos.
I enjoyed the profanity laced commentary LOL. Cheered me up after I wasted 5 hours on a Ring Doorbell!
Yes awesome
Thank you.....I needed to see this.
thanks for the video. One would think there would be more information on their website. But what ever. This was exactly what helped. I tested by connecting it to my Humidifier transformer and it allowed me to set up. You are correct though. It needs it's own power source. Good video!
I see a lot people having trouble with hardwiring. I don't have one or need one but wouldn't it be simpler to drill a hole through the wall or jamb and leave it connected with the charging cable they give you?
LOL...this guy is hysterical. I literally am in the middle of the same run around. My doorbell has worked flawlessly for about 2 months now its just crapping out daily. I just got the pro power kit today I will def press for the free chime.
Just give them shit and hopefully they will hook you up. Maybe if you mention that I got a free one they will be forced to hand one over. At least if you comply with some of their troubleshooting bullshit that is....
Thanks for the video, I’m having issues with mine. I just bought a doorbell transformer that is rated at 24v. Are you recommending not to use that one either and buy the plug-in one like you have, even though they are both 24v? My issues are that when I’m live view mode and I hit green talk button it freezes. Thank any help would be great
When you hit the green talk button I have no idea what's going on. That could be an internet issue or a power issue. Honestly, since I made this video Ring's customer service has improved exponentially. I would suggest calling them at this point.
Wait a second.... Sorry I forgot this just happened to me! Your doorbell needs an update. Call Ring support, trust me they're cool now. You will literally have to take off the faceplate, unscrew it from your wall and unscrew the wires from the back of the Ring pro if you are hard wired in. You will also have to have your app opened and ready. The support agent said he could see me at one point so that was fucking weird but whatever. Call them and let them know that you need an update to the firmware or whatever and it involves literally taking the wires off and pressing the doorbell button a few times after you unscrew the wires to drain it of power. THIS IS IMPORTANT> After that they will guide you through the process. It took all of about 20 minutes so I hope you didnt throw away that magic orange screwdriver they gave you to take off the bottom star shaped tiny bolt!
I had the same run-around nonsense with RIng support. I went through two pros and eventually got a Ring 2 with a battery since I never got the power to work consistently. It would turn off after 4-10 hours. I replaced the original transformer with two different units. Nothing worked. Maybe I'll pick up a used Pro on eBay someday and try it out with this transformer.
one thing I discovered in my scenario was our house had a "Class 3" transformer. from what I understand, that sort of transformer sends current dependant upon need. This, opposed to a Class 2, which gives a consistent current, wreaked havoc on my set up too. low and behold, changed to a 15 dollar "Class 2" transformer, and it works perfect now. Not info I've seen readily available-
That is excellent information! Could be why I had to abandon my doorbell transformer. Unfortunately the Home Depot only offers one 16v transformer as the only option.
You sound like me right now. Left them a pristine review. 😂 Hey, question. I fortunately have power to mine, so that hurdle has been jumped. Was able to set it up (at least the camera portion works). My issue however, the doorbell portion only worked once initially on the ring side. Meaning, when I went to test it, it the Ring-wired doorbell itself rang, but the chime in my house DID NOT. So. Currently I have a front door camera that has power and is connected to my wifi, but it doesn’t ring. The pushing mechanism seems to be stuck in a…mode. What I’ve got is a solid white light. Which I looked up on Ring’s “support” page, and…needless to say it was less than helpful to read that the Ring solid light indicates “idle”. Well, what does that mean? I have no idea, bc that’s the only info available. Any expert advice you can dish my way would be greatly appreciated. Thanks for your time. I appreciate your frustration 😂
You connected into the transformer incorrectly, you needed to connect one side into the AC and the other side into the ground. That pro power wire looks like it's just a fuse line, it just helps protect your equipment (Ring Pro) in case the transformer stuffs up.
Connect the pro power wire in line into the AC connection and then connect one wire into that and then into the Ring Doorbell Pro, connect the other wire into the ground connections and into the other line of the Ring Doorbell Pro and see how you go.
bro just the way you explained the situation had me fucking dying LOL
LMAO! Thanks for posting this. You have probably saved me a couple of weekends frustration by revealing that Ring has robotic customer service. I'll cut to the solution.
Glad to help!
looking for a way to power my ring doorbell, the wall transformer is a good idea.. thanks