Apple Refurbished... What's The Catch?
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- čas přidán 14. 05. 2024
- In this video we finally take a look at the inside of and Apple Refurbished iPhone. The phone we purchased was the iPhone 12 Pro 512GB because that is the only Apple Refurbished iPhone available in Canada right now but looking at the American website there was a lot more options and deals on refurb iPhone and other Apple products too!
We took a look at the unboxing experience for an Apple Certified Pre-Owned product, show you how to test a used / refurbished phone properly and also did a full teardown investigating the refurb job done by Apple. What we found inside is worth taking a look at and at the end I give my opinion on Apple Refurbished as well as how it compares to some of the other refurbished iPhones I've made videos about before!
Don't forget to check out my other videos on refurbished phones. I've looked at phones refurbished by Amazon, Wish, Best Buy and even GAMESTOP. Each have their pros and cons and results may vary but refurbished is a great way to save some money and keep phones out of landfills.
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Phone Repair Guru assumes no liability for any damage caused to your phone as a result of any of the information contained in this video.
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Chapters:
0:00 Why Buy Apple Refurbished?
0:49 Unboxing Experience
2:21 How Thorough are They?
3:00 What do Refurbished iPhones Come With?
3:35 How to Test an iPhone
4:53 Opening the iPhone 12 Pro Max
5:28 Looking Inside the Refurbished iPhone
6:10 iPhone 12 Pro Teardown
7:00 What did They Fix?
7:11 Should You Buy Apple Refubished? - Věda a technologie
Wanna know what other refurbished phones look like?
Best buy : czcams.com/video/ZaY5vRwL9zI/video.html
Gamestop: czcams.com/video/x5Jjq4dJfGc/video.html
Wish: czcams.com/video/1Dkan8AFR6I/video.html
Thankz
Can you still get AppleCare with a refurbished phone?
Hi
@@JeremiahHino10hello
@@CaydenThyGamer yes
Former Apple employee here, I can say with confidence that 80% of refurbed iPhones are essentially brand new phones that were returned. Apple still replaces the outer shell and battery regardless.
why they returned the new phone?
What are the 20%?
get a newer model maybe@@arikowidtrash7074
@@arikowidtrash7074everyone has their own reasons maybe they didn’t like it or they wanted to upgrade. It’s funny a lot of people still don’t know that you can get all your problems fixed at a phone repair store instead of buying a new phone or upgrading lol
@@stephanes.presumably actually broken iphones
Fun fact I’ve worked at Apple and those phones are the ones that we replace when you ask for a warranty. They are brand new, buy refurbished
Elaborate
What about accessoires? Like the 3rd gen AirPods?
@@ryanb5308 same thing
if they r brand new, then why r they selling it at a discounted price?
@@18PregnantAndProud because they are technically not brand new, so they simply can't sell them as brand new
It’s funny, when I got my 14 pro max, I traded in a gold iPhone 12 Pro 512gb. The odds are astronomical, but still, it’s humorous to imagine that used to be my old phone
Do you know the serial number if so ask prg for the serial number
@@V3R0N1KA3K oh I traded it in a year ago. I have no earthly idea haha. It is EXTREMELY infinitesimally unlikely that it is mine
@@V3R0N1KA3Kthey changed the serial number after it’s done it’s like a new phone
@@V3R0N1KA3Kit's in the video
@@V3R0N1KA3Kyou might get it back for a cool price maybe who knows🤨 he’s a great guy prg
When the new MBP was released I was told by the Apple employee to order a refurbished. Any recalled issues would have already been handled and for less of a price.
Yup
Plus these devices have had a human eye and hand touch to repair them, then tested to the same standards as new devices. I always go for the refurbished, as it also keeps some e-waste out of the landfills (I don't want all those battery heavy metals leeching into the groundwater).
Everyone who buys a brand new device is basically a guinea pig for te company (any company).
One big thing he didn’t mention is refurbished devices typically have limited warranty which means you can add apple care
Exactly what I was looking for. That’s one reason Apple Refurbished have an edge over others
Why have apple care when u have this guy lol
@@siroglethorpe311since its still a lot cheaper in the long run unfortunately.
Genuine apple parts are stupidly expensive and still require their sterilization
@@siroglethorpe311 astronomically cheaper. what?
@@bad26498 rlly? Apple care is a subscription so I think u end up paying more
About the IMEI, apple actually completely rewrites it. The boards get a new IMEI, as the previous one could be tied to a carrier/someone's account
This is a *very* important consideration, and it's good that Apple assign a new IMEI. 👍
As mentioned in my own comment I used to own an iPhone XR - Bought secondhand from a local pawnbrokers. Worked perfectly fine with my SIM when I put it in, but as I only ever used it on wifi it lived on airplane mode and never touched the cellular network. 📶
Two years later, and I sell it on eBay. The buyer found that it would not activate cellular, and was getting messages to the effect of „SIM not allowed“ and „Barred device“. I accepted their return and took it back to the pawnbroker to investigate - It turned out the previous owner had knowingly defaulted on their cellular carrier account, and the carrier had blocked the phone for non-payment. Because I never used it on cellular, it took 18 months for this to come to light. 😲
On the bright side; The pawnbroker - In line with the traditions of their business - Accepted return of the device for the original purchase price and presumably took the previous owner to the cleaners over it...But that certainly got me off the idea of ever paying top dollar for secondhand phones! 😨
@ilyasg2108 - Thanks.
Nothing new bruh 😂
you can rewrite yourself, atleast in Android , I have done that before
@@xninja2369you cannot write an imei to an iphone, only way is to swap nand (unless you are apple themselves it seems)
bruh ur dumb its the damn apple... u thing a trillion dollar company who sells and make it cant do one@@xninja2369
I would sure as heck buy an older iPhone 12 Pro than an iPhone 14 today.
I have a 12 mini, I recommend the 13 pro over the 12 pro.
I really liked my 12 pro it was a good phone
@@traydizzil95I’m looking into it. It’s definitely a huge update from the iPhone X
@@HanchakovskyThis one was expensive because of the storage. And Phone Repair Guru uses Canadian dollars, iPhones are sold at higher prices in CAD. I’m assuming you’re from the US btw
So would my dad
You've inspired me to learn phone repair! Thank you for being such an inspiration.😊😊
My only problem with Apple refurb is it’s always priced so close to new to make people think “f*ck it might as well buy new for a couple bucks more”. Also they never EVER refurb current or even last gen iPhones.
Probably the point for why Apple does what they do.
They don't rufubissh last gen or current? So u mean they don't refurbish anything lol for example 15 came out so u mean they only refurbish the 14?
@@ClavinZKL I mean they don’t ever sell the current gen or last gen in their refurb store. If you look now, you will only see iPhone 12s being sold refurbished. That’s because they know if they sold anything too recent, that would potentially harm their new iPhone sales.
@Ucfahmad oh, I'm not familiar with apple so I thought by last gen u meant every phone before the 15 🤣
I got an M1 iPad Pro from apple refurbished. Saved about $200 compared to new and the unit was absolutely spotless. As far as deals go, sometimes amazon or best buy are better, but as far as quality goes, I can wholeheartedly recommend apple refurbished.
I just ordered a brand new 2tb m1 iPad pro 12.9 for $1000 on woot. Hoping it comes with iOS 15.4.1 or older for jailbreak. Killer deal if you ask me
@@GU_WOP_O that's a crazy good deal
i also ordered an M1 iPad Pro 11'' in it's cheapest configuration for 749€ and i'm super happy with it. It's basically brand new and I paid less money then I would pay for a new iPad Air
@@GU_WOP_O didnt those ship with either 15.6 or 16
@@insanestudios8018 no they came out in 2021. Mine did ship with 15.6 unfortunately so just going to it's delay to 16.5 and hope for the best on an iOS 16 jailbreak
Wow, i wonder if there will be any screws missing.
There shouldn’t cause it’s the manufacturer who refurbished it and not a third party shop
@@johnzestercorpsjokes exist buddy
I think that Apple Refurbished is good, but still, they should try with some older phones. The 12 will stop being sold refurbished after the 15 is out. If I could have bought a refurbished iPhone 5 I really would have.
Yeah I wish they would continue some of the older phones that would be cool!!!
i wanna buy refurbished iPhone 4
@@oldpcuser3136how much would you be willing to spend on an iPhone 4
@@oldpcuser3136you cant
Those phones don't have software support anymore, so I doubt they would do that.
I bought all of my Apple devices on their refurbished store, that's an iPhone, iPad and MacBook Pro. They are typically about 15% off but here in the UK Apple just cleared out a load of old iPhone 11s for £379 which is nearly half the original list price so if you don't mind buying something that is just a couple of generations old you can get some great deals.
I have an referbished iPhone 12 mini from Apple and I think it was £400
eBay rebubished is better
@@malikkellylmao
@@malikkelly ebay used is better if you really want value
Probably ex-demo or unsold/forgotten UK-held stock, I'd imagine. If you happened to buy one, does it have a UKCA mark on the box? 🙂
Actually, I might head to the Apple refurb site later. I know they're close to obsolescence (If not past it) but I miss my Xr, and I'm not buying another one through a reseller after the experience I had with that one!
(Previous owner defaulted on their account after I'd bought it, and the network provider blocked the phone without my awareness.)
I used to work for a Foxconn affiliate and they basically used all new parts for everything, but the motherboard. There are a few different device assembly and disassembly lines that take the phone all the way apart, do extensive testing of the motherboards by plugging them into devices that check that everything is still working, the motherboard gets flashed with new information, like the IMEI and all of the parts are serialized to the device and assembled. They use all of the same equipment that the normal assembly uses.
They may refurbish some of the other parts, but at the end of the day, these are basically new phones.
There shouldn't be any fingerprints, so whoever was working on that part, wasn't wearing their finger cots.
The screws aren't tightened by hand, but with an electric torque screwdriver that is calibrated to not over tighten. They can still go in sideways, but it shouldn't be overtightened unless the calibration went off. I'm surprised you didn't have a device with a torn graphite layer anywhere. It was so common to see the screen with the torn graphite layer that it wasn't even considered an issue. (maybe that changed at some point)
0:54 I think the editor forgot to remove that part lol
Nice vid. I expected that there would be errors in Apple's renewed iPhone program. But hey, it's as you say, it's Apple, you have to trust and refurbished cell phones can obviously have minimal errors. Saludos desde Argentina! 🇦🇷🙂
Got my 12 Pro Max the same way, felt just like a new one. Definitely worth going for if your are on a budget.
When I decided to buy an iPhone 13 Mini, I first did it through the Apple refurb page. At first the only odd thing I noticed was that the gap between the screen and the top bezel was a little wider than usual, allowing dust to enter, but nothing I couldn't remove manually with the help of something thin. The real problem came about a week later, when all mobile data functionality stopped working regardless of which SIM I was using. I took it to an Apple Store and they confirmed that the antenna was malfunctioning. The funny thing is that they couldn't exchange it for me there, because refurbs are web-only and therefore returns can only be made from there. Anyway, I returned it without any problems and simply bought a new one on Amazon. The new one has a perfectly sealed screen, so yes, that wasn't normal either. I suspect the antenna was the component that was originally malfunctioning on the original refurbished phone, and the technician just failed to repair it properly. I know my case could just be bad luck, but I just wanted to put my two cents in here for everyone. On another note, the 13 Mini is my favourite phone and I couldn't be happier with its form factor!
Don’t see any 13 minis on apple site yet
12 mini user here... Not a fan of apple and ios but there isn't alternatives
@@atlanticatmosphere6695 At least in Spain there were a few, but they ran out quickly
@@atlanticatmosphere6695
they discontinued it with the release of the new 15
It was available before
It wasn't normal that your brand new phone had a perfectly sealed screen?
I'm surprised it didn't come out the box charged at around 50%
God knows how long this phone was sitting dead at 0%, not good for batteries in the long-term.
Maybe it’s old stock because it looked like it was still on iOS 15
Who let Tim Cook 💀💀
My brother bought a iPad Pro refurbished by apple and everything is just like it's new. For the price this is really good.
I love how this man combines his funny jokes and Good content
Maybe a roomtour of your store or setup? Btw nice video keep it up 👍
I really wish I new this a couple of weeks before as my wife has just bought a brand new iPhone 14 Pro, I mean she loves it but when I saw you dissecting the iPhone 12, I thought it looked the biz 🤩
Thank mate. 😊😊😊
I would check the MB as well for possible repair done to it
My dad got an Apple Refurbished M1 MBP 2 years ago for almost 250 dollars cheaper than the actual price. It seems like a much better deal than brand new especially since it looks, feels and functions practically like a brand new laptop. I would never have thought to even go for refurbished from any other company, but since apple is so extensive in its testing, it doesn't feel any less than buying a new one.
I just want to say thank you for making this video and giving your expert opinion on this. I found it very useful 🙏
Great video. Question, what is the best screen cleaning spray I can buy for my iPhone and iPad?
I bought an iPhone 11 Pro Max 512 GB Midnight Green last year and it’s been great, but in January, it kept having unexpected shutdowns so they had to exchange it for another one
Watching this on my refurbished 12 mini from apple, love it. Spent over 700 with apple care, tho I do have a spec inside the camera, it’s on the rim so it doesn’t show on photos. Would recommend lol
Should get that covered under warranty. I was specifically looking for stuff like this
It is common to have rework stations on PCB manufacturing lines where assemblers modify boards that have issues. So they likely also do the same wherever they refurbish products.
I love your videos keep up the good work❤😊
I recently got my wife a refurb M1 iPad Pro. In 2022 I got a refurb M1 MacBook Air. Both were like new. Batteries new in both. You can certainly save money buying from other companies but I got decent discounts on essentially new devices with full warranties.
Don’t forget to pay the student discounts, even though you’re not a student 🤗. Apple doesn’t check if you’re a student.
The iPhone makers will be tensed while watching your videos 😅
That "the rock" side eye effect was a good one lol
Nice video love the little bits of meme's in the video.
The Dwayne Johnson meme got me😂
Well, I never fell in love with Apple's devices, due to the locked down nature of their products. But I study mobile technology, which frankly includes mobile apps as well, and I am a developer/programmer (not my employment, just a hobby I do), and making mobile apps is actually something I'm also interested in. Guess I'll have to get myself at least some refurbished iPhone to get into multiplatform development more, keeping it for development and testing purposes. Android will however still be my primary mobile device OS.
I feel like these are the exact same iPhones you get when you call in your carrier for a replacement. I find those also come on iOS 15
jailbreak go brrr
The small clip of Tim Cook LOL about the charger made my day :D
You're such a good tech youtuber you've got a new subscriber
Damn, I wish we had certified refurbished iPhones here in Australia
I think they ship it to you, FOR FREE!
Hey PhoneRepairGuru, did u use the nintendo switch clicking sound for when you out the sim card tray back in when you were looking for imei?
I've got a CPO 2020 11" iPad Pro. Never had any complaints about it, it arrived looking perfect (but yeah, with the all-white CPO box with no product imagery.)
I really don't think I should try to open it to explore its insides, though. Definitely don't have any of the tools for that.
Weird, this box still has a plastic wrap around it, whilst the normal iPhone boxes have had pull strips since 2020 (iPhone 12 gen.).
Nope, starting with 13 the box no longer has plastic
@@PradiptaGitayaOh yeah you’re right. My bad. Still weird tho
I got my MacBook Pro refurbished and if I didn’t know any better, I’d swear it was brand new.
The rock in Touch ID man that caught me off guard 😂😂
Nice vid, also prg jailbreaks video when?
I have an M1 Mac Mini I purchased from Apple refurbished. It replaced my late 2015 iMac, also from Apple Refurb. I gave that to my cousin and it's still chugging along. I also bought a 13 Mini from eBay refurbished for a 2nd phone for family calls only that came with 100% battery health and no scratches or other issues. That was cheaper than Apple's. Still, Apple refurbished has a decent record.
0:42 As we, software devs, say: it always often works.
Good editing! 😊
After I got my replacement airpods, they felt cheaper. The hinge was odd. But in the end they worked perfectly.
I know this is most definitely just bad luck, but I ordered a refurbished iPhone 12 Pro from Apple at the beginning of the year and had to return it just a few days after because it started bootlooping all of the sudden.
I contacted Apple support and they sent me a replacement phone, but that one didn’t seem to be refurbished as the battery was at 93% (dropped to 89% just a few days later💀) and the frame had scratches around the lightning port.
I returned this phone as well and thankfully got my money back.
I’ve just been very unlucky but I won’t buy refurbished again. I safed all of my money to buy a brand new iPhone 13 Mini a couple of months later and this one is working flawlessly. I simply cannot trust refurbished phones anymore. I’ve had too many bad experiences with them. The issues with the 12 Pro I ordered were the icing on the cake…
yikes, that's some bad luck
@@DeerJerky it really was :(
But I’m actually kinda happy it turned out this way because otherwise I wouldn’t have my 13 Mini now so it’s all good in the end haha
@@Nexus7_ haha
Many, many years ago I had a faulty iPhone 4 (sticky home button) which I took back to Apple on like the 350th day of the 365 day warranty and they said (at that time anyway) that whenever you get a replacement phone through the warranty that late in the cycle it would a "certified refurbished" similar to what they sell nowadays, the guy said that everything is a new part except the motherboard. I think things like fingerprints on the internals and overtightened screws happen on new phones too, Friday afternoon jobs are the worst 😂
fun stuff! I was considering to get refurb iPad pro from Apple Store app. thanks for these kind of unique content
For ones who are still in school/college, this is a bit of a tough sell for anything other than iPhones, because you can get student discounts on brand new devices. I got a $200 discount on my 16" M1 Pro two years ago when I got it new.
Does apple also give each refurbed phone a new battery?
I got an m2 air refurbished and it works perfectly for me. Well worth it if you don’t wanna pay retail.
hi i am a big fan. Is there a video of the ''must have'' equipment to work on iphones? thanks
Louis Rossman has documented cases about refurb MacBooks having water damaged boards, etc. I think there's still some room for error, but I also think that refurb can be a good deal and better than some random eBay sellers. May want to pop the cover and inspect your boards if ordering refurb MacBooks though. There's also some accusations about Apple maintaining sweatshop like conditions for the companies they subcontract to for repair and refurb.
But was it fully functional? I mean if it has mineral deposits from the water but still is 100% functional I wouldn’t necessarily mind.
just curious, is the battery health full?
Yes. They replace the battery in refurbished devices.
Nice video… need some recommendations where do recommend to buy an olde replacement screen for an iPhone 12… I’ve had bad luck with 2 colors are way off
It's a good day when PRG UPLOAD LONG VIDEO
Can you say "Mir hend es Päckli"? It's swiss german for "We have a package"
wir haben ein Paket
@@lukasfett3067nah swiss words are harder to pronounce
Heloo im not cringe so i dont consider saying first
you r cringe pro max
Did I ask
@@ChArEeNMeThSuKaRealu def say first
@@Blostahahhahaha fax
then?
That Nintendo Switch click when putting back the SIM tray made me happy. 😊
I bought my 12 pro refurbished through eBay. First one I got had the “display message” for a screen replacement. Bluetooth didn’t work but I sent it back and the new one I got works fine. Paid $500 for a 12 Pro 256gb. The new one doesn’t have a display message so I’m pretty happy.
Hey mr. guros. U videos are very epicos. Can u reply me?
Hey, thanks
@@PhoneRepairGuruyooo no way
chinese children dont leave fingerprints but american adults do
Love your videos specially when I’m in work at Night shift 👍🏻❤️
What screens do you use to repair iPhones and if possible where can I buy them?
The Face ID ROCK 😂😂😂
they actually dont replace the shells least for macbooks i believe mine came with some scuff marks but u only notice em in the right light like 1 prcent of the time so very rare and u notice it only if u look for it. i was expecting this though and it was a steal for a macbook air with 16gb ram and 1tb storage that pretty much was new minus minor cosmetic stuff
My first iOS device was an Apple refurbished 1st Gen iPad. It was very solid during the VERY SHORT time the 1st Gen iPad was supported
Hey, got a question here
I’ve got two older iPhones (7+ and 11 Pro Max) as backup and got me thinking if these can be upgraded in any way. I know battery upgrades and water seal can happen but I mean like aftermarket screen upgrades, 3d touch etc.
Thanks!
No. You’ll lose Touch ID/Face ID and get annoying pop ups about non genuine parts. You may even lose tap to pay.
Did you rip the 5G antenna flex when you were removing the board?
Quick question, what do you do with all the phones you get for videos?
You should inspect the board as well. Jesa Jones from iPad rehab gets lots of apple refurbished devices that have really bad liquid damage. They’re often “fixed” really poorly and will eventually fail. This is because the refurbishment process is outsourced to the lowest bidder in China. Apple does visually inspect these devices really carefully, but only the outside. All the terrible board repairs aren’t visible.
I looked at getting one prior to buying my 15PM, and I am also in Canada. They only had 13PM with either the 512 or 1tb. For the cost, it was the exact same as buying a 15PM brand new, mind you my 15PM is 256. From my POV, unless you really want more storage but you are fixed to a specific budget, you are better off buying new than apple refurb. It's just hard to stomach paying 1900 when that's how much a brand new 15PM base model is.
You've the Flipper Zero device. What do you use it for?
The editor never edited that part out lmao💀
Correct me if i'm wrong, but I don't think that Apple does component level repair. I'm sure they have a proper tester, and they replace faulty module(s) based on the testresults.
Bought my 13 Pro Max as a refurb from apple site. It’s essentially a brand new phone. Would 100% go refurb again in a few years when the 16 pro maxes are being refurbished
Bro they shipped it on iOS 15. Immediately after you set it up you have to update. Reminds me of when I got a brand new iPhone SE 2 from Walmart last year.
Hey for my ps5 controller the option button got jammed because it fell so you think you have an idea on how I can fix it
Couldn’t help but notice what seems to be a flipper zero on the left! NICE!
Keep your content up man!
That's the plan!
Just wish there were newer options.
I'd just wait for my wife to get her 15 series and take her 12 pro. A 13 pro would have been tempting.
Yet, I found a good example of FB marketplace with 256GB of storage for $550. Met the seller in Starbucks, verified that it had 91% battery health and was unlocked.
I'd moved my SIM from my iPhone7 (you read that right) and was up and running in less than an hour.
Your PRG on the mat reminds me very much of the PRG rental company lol
Hi @phoneRepairGuru do you fix android phones or just iOS ??
Thank you for making me want to repair stuff now from your videos thx 😊 alot
I got a refurbished iPad mini 2019 and it was sooooo worth it it works and looks brand new!
this guy spends money for our entertainment give this man more likes
I was looking on the refurbished for a MacBook Air
Two big questions, that I have:
1. Did the battery got replaced and has 100% capacity?
2. Could you get AppleCare+ on refurbished devices?
That's the biggest questions in my head.
Love your videos, keep going 🤝🏼🫶🏼
Greetings from Germany
Sincerely.
Your lovely C4
1.yes
2. yes
@@PhoneRepairGuru
1. Thank you
2. Dankeschön 🫶🏼
even if my english is bad, i still look all of your videos !
“No charging port because it’s Apple” 😂
I have a Samsung galaxy m40 with a broken screen.where may I get the display and do they do shipment
I love how he always adds the minecraft chest sound when he opens the screen
Does the display removal tool work on Samsung phones? Is the size adjustable?
use 3u tool to validate the serial numbers of the parts