Flo Smart Water Monitor and Shutoff Guided Installation

Guiding installation of the Moen Flo Smart Water Monitor and Shutoff
Learn more about the Moen Smart Water Monitor and Shutoff: www.moen.com/flo

[@user-wg6uj7ul6k]

wonderful video

[@kawser75]

Very nice

[@jonathansimbulan]

I have a watertank - do you recommend installing before the water tank or from water tank to house?

[@moenfaucets]

Hello jonathansimbulan. The Moen Flo Smart Water Monitor and Shutoff should be installed after the water storage tank. The device should be placed after (downstream) of all treatment and filtration components to avoid debris interference. If it is necessary to install the device prior to a water filtration system, a wye strainer with a 100 mesh or finer screen and blow-down port is required to catch any sediment or particles from the ground source or casing. The mesh screen in the strainer may require periodic maintenance. If you have any additional questions, please contact our Smart Water team. They can be reached at 1-844-633-8356 and are available Monday-Friday 8:00am-7:00pm EST, Saturday 9:30am-6:00pm EST.

[@RookFett]

How much clearance does the pipe/device need from the wall?

[@moenfaucets]

Hello RookFett. The Moen Flo Smart Water Monitor and Shutoff requires a minimum clearance of 3" from the wall for the 900-001and 900-006. A minimum clearance of 3 13/16" will be needed for the 900-002. If you have any additional questions, please contact our Smart Water team. They can also be reached at 1-844-633-8356 and are available Monday-Friday 8:00am-7:00pm EST, Saturday 9:30am-6:00pm EST.

[@georgeblank2648]

Should I install this before or after a filter?

[@moenfaucets]

Hello @georgeblank2648 you would install this product before the filter.
If you would like to speak to our Flo Support team you can contact us at:
Flo by Moen Support:
[e-mail]
(844) MEET-FLO ; [phone]
Monday-Friday 5:00am-4:00pm PST, Saturday 6:30am-3:00pm PST
Closed on all Nationally Observed Holidays

[@ELRO-]

Can I install it on my hot water heater pipe I want to get 2 of them one for cold water and one for hot water. I live in a condo and have electric boiler.

[@moenfaucets]

Hello ELRO-. The Flo Smart Water Monitor and Shutoff needs to be installed on the house’s main water line after your manual shutoff valve and/or pressure reducing valve. The device can be installed in either a horizontal or a vertical position with the arrow on the device pointing in the direction of the flow of water into the home.

[@ELRO-]

@@moenfaucets thank you but I didn’t get my answer on can I add it to the hot water supply

[@moenfaucets]

@ELRO- This device is designed to be installed on the main water supply, not the hot water supply. Moen does not recommend you install this product on your hot water supply line. I hope this answers your question.
If you would like to speak to our Flo Support team you can contact us at:
Flo by Moen Support:
[e-mail]
(844) MEET-FLO ; [phone]
Monday-Friday 5:00am-4:00pm PST, Saturday 6:30am-3:00pm PST
Closed on all Nationally Observed Holidays

[@markleonardi1520]

if I set this up for a start up on my phone can my customer then set up on their phone after?

[@moenfaucets]

Hello. You can only set up one account and password. You can then share that information with the customer to use for future.

[@nausetlight5192]

Is there a battery backup incase of a power outage?

[@moenfaucets]

Hello nausetlight5192. Moen does not currently have an alternative battery backup option for sale. Moen is working to develop a new battery backup to support the Flo Smart Water Monitor & Shutoff in the future.

[@SamShehu]

My FLO has paid for itself a few times already. (Sam Shehu)

[@moenfaucets]

Hello Sam Shehu, thank you for the feedback you posted. If you have any questions or need assistance with your Moen Flo device, please feel free to call us:

​Flo by Moen Support:
Email: [e-mail]
​(844) MEET-FLO ; [phone]
​Available during the hours of:
Monday-Friday 5:00am-4:00pm PST, Saturday 6:30am-3:00pm PST
Closed on all Nationally Observed Holidays