Damn dude, give it a bath. I'd be annoyed working on it with mud caked all over. Also it's a brand-new model that was just released, I would expect parts are going to be hard to find. I can understand your frustrations, but this is common for anything.
And they claim to be the industry leader they have the capacity to avoid customer frustrations by being prepared to release the product to the public by insuring product support is in place before release but they choose not to a true industry leader would never subject their customers to low quality products and no support for their products
That sucks I watched the sxsblog.com guys hit a tree at 50+ and didn't do much damage and was still made it out of the woods fine . Also whenever you buy a brand new model you should already expect a lack of parts . That is why you should always let the new model work the kinks out .
I bought a brand new Highlifter 1000 in 2016 the end of October planed on a Glamis trip at Thanksgiving never got my ride from Dealer till second week in December the Clutch was defective the Computer was defective the cam position sensor and cam follower junk all on a brand new Razor. Took 2 dealerships and 30 hours calls to Polaris and secret phone numbers to finally get resolve so I know the pain. I have owned their snowmobiles and was never like this. Razors are about ship and volume you spend all this money it should worth it. Good part is now after 3 months at the dealer I have a reliable wheeler. Finding a reliable dealer just as hard as finding a reliable razor.
I’m with you on the poor quality of Polaris. I bought a 2019 xp4 Tubo LE in March and it’s garbage. Been in the shop for total rebuild with a new long block. Three months there now back in the shop for the clutch. Luckily all has been under warranty, but this will be my last Polaris product.
@3:46 Is it just me or is the cage bent as well? Maybe it was a good thing to find out the xp pro is not safe with a mild tip over vs rolling it several times down a hill and it folding up like a tin can.
Nice video! Like i said in your last video i am going to stay away from the Pro XP. I have been looking at the Honda Talon R and it looks like a nice unit. I know it is low on the horse power side but i could always install the turbo kit they will be offering soon. Plus it is less expensive than the Pro XP and I wouldn't have to worry about belts anymore.
Wow, sorry to hear that your going through this. I was considering one of these for next spring, not now. Its reminiscent of the problems they have had with the earlier models burning up. There head of the safety division quit due to the issues there were having that the executives were ignoring. One child has died as a result of the fires so far and others seriously burned. (before anyone shoots this down, look it up!) I thought they would have learned there lesson? They have touted this as being the be all end all, I guess not. The reason the staff doesn't know whats going on is there to busy trolling the internet to give bad reviews or exposing flaws on anyone saying anything bad about there units, which is evidenced by the negative reviews your getting. I appreciate what your doing to bring the facts to the surface on your unit so others won't be subjected to the same thing! Polaris needs to smarten up! There's nothing worse then becoming part of the ignore pile!
Paul Cook yes they are very arrogant and have absolutely no concern for customer satisfaction they claim that the pro xp is the most extensively tested vehicle before the release to the public yet there are clutch problems and intake problems and overall quality problems I don’t know who they had testing them but it seems to be failing the rider community on many levels very saddened I wish I would’ve waited but I didn’t so I figured I would try to help others understand what they are getting for their 25k
Wow. Thank you for sharing. I can’t believe the amount of money they are charging for such poor quality. I’m looking at getting a SXS in the spring. I’ll definitely be staying away from this one.
The Honda Talon 1000R is absolutely amazing. btw, I have seen a couple seriously crashed, parts are available and affordable. It is also designed to not bend the frame as it has bolt on sections that are easily replaceable. Maintenance is amazingly easy too. The performance is very impressive. Power on demand with the 6 speed transmission, also the best engine breaking on any machine.
@@paulcook5233 apearantly you never worked on a chrysler, and why would you think a car design is good for a utv when a light roll over is 11g lol. These utvs are getting too heavy and complicated . The 89-90 Honda Pilot was 560lbs and you could roll it all day long and still ride.
You sure about that RS frame tube measurement? If you remeasure with just the thin tips of those calipers. What would it measure like that? I’m thinking the thicker part of those calipers are skewing the measurement. Please don’t get me wrong. Not trying to be a jerk. Just curious. Also, can you elaborate how the radiator was damaged? I assume it was smashed from the hood plastic pushing on it. Just curious. Thanks.
Sorry for your luck. Do yourself a favor and trade up to an X3. Even X3s aren’t notorious for their durability, but at least they outperform everything, and have better customer service.
Thank you for the update.I have a RZR Turbo S and was looking at the Pro XP 4 but after watching your video and see a Pro lay on its side in Glamis i am disappointed. It seem like Polaris might be trying too make money on there parts or they really overlooked the strength of there plastics and weak points on the machine. One thing they didnt overlook is the price. Hopefully they will have a correction in the works, the executive you talked should be put on blast and future conversations recorded. Then i make a example of her and Polaris if they consider her IDK answers acceptable.
I bought the 2019 Turbo S4. There are some vulnerable areas to it, definitely needs a skid plate. It has otherwise been a great vehicle with no problems - yet. I just broke 100 hours on it. After watching both of your vids on your XP Pro, I'm thinking I bought the last of the great RZRs.
Sorry to hear about your troubles,Don’t you who your local dealer is but they should help you out. Mine has always took care of any problems I have ever had. Don’t know much about the pro,but I do about Polaris,I’ve never had any problems on xp1k and I’m fixing to pass 1,100 miles,and thats a hard 1,100 miles it’s not a trailer queen.Haven’t even changed the belt yet. I have owned 4 Polaris Products with very minimal trouble,dealer has always took care of problems on my past rzr’s and a general.
Thats why i bought a can am,,,,,,i couldn't get the sliders off my 1,700.00 windshield to put the windshield wiper and washer unit because when i got the kit for 1,700.00 ,,,i get home and take the windshield out of the box and low and behold there is no windshield wiper or washer unit in there,,,,,,make long story shorter ,,,, a month later i get the washer and wiper units,,,i ruined the sliders that hold the windshield in getting the windshield back out,, there is no part number for the sliders,, only come with the windshield (can't buy em at all) can am gave me a brand new full glass windshield with the sliders free of charge,, now i have a new 2nd complete windshield, in my book Can Am IS A STAND UP COMPAMY!
Had a 2012 RZR XP900 and it was on my lift being repaired more than it was On the trails! I dumped more than $14,000 into that damn razor that I ever dreamed I would have to! I have driven all kinds of machines from all kinds of makers and never have I seen such junk as a Polaris! I’ve been a certified mechanic for over 40 years And a fabricator and I can tell you these things are not built well at all! Thin tubing, way undersized parts for the weight of the machine, cheap plastics, bad design in general, and the list just keeps going! Overpriced garbage! I was sitting on a hillside and my razor just fell over on its side and did a ton of damage! Recently I have seen a few videos of the new wildcat XX rolling down a mountain and when it hit the bottom the only damage was a cracked piece of plastic, it push the tire off the rim, and the roll cage was pushed down about an inch! That’s it! He drove it afterwards! If you compare the type of material, the thickness of the material, and the design of how the wildcat is built it puts Polaris to shame! Just my opinion of 40 years but I will never buy ever another Polaris!!!
70GTODAN it’s sad your 2012 rzr was built much better than their new flagship rzr pro they really are a group of thieves preying on the unsuspecting public and when you call them on it they can’t even pretend to care or make any effort to help you get your 25k piece of junk back together I definitely feel duped by a company that I trusted and patronized for over 20 years their arrogance is over the top and hopefully will put an end to their horrible company soon
Off road fun Z I think it’s proof they have bad design and quality when an OEM part breaks or wears out prematurely, and you replace it with an aftermarket part, and it lasts 3 to 10 times longer! Polaris, and some other manufacturers, should do this in the first place! Why don’t they? $$money$$ They blame the worn or broken parts on us then try to sell you another! I also blame many out there that “accept” the idea that it’s “normal” to wear out and break things! More money/credit than brains in most cases! Again, why does aftermarket last many times longer than OEM? OEM wants to sell you overpriced parts over and over again until you get tired and buy a new machine! Again, sorry for what you are going through. It’s time to change the mentality and demand better machines!
Polaris service sucks. I had bought an extended warranty for my rzr xp , and the muffler started to crack and leak in the shitty polaris welds. I had to fight with them to get another one
If you wanna donate this machine to my family feel free brother and god bless America my kids would love one but all we can do is watch them off my phone and wish one of these days i can afford one
thanks 4 the information I was going to buy the pro xp instead of rs1 now I think I need to go back with my first choice rs1. I can buy a lot of mods between the price rs1 and the pro xp
Perhaps I need to look at 64 inch can am r 172 hp but it has its flaws. Hard to believe, pay 25,000 dollars for utv and it needs another 10,000 thousand to get the things to make it just safe and reliable. thanks I need to really think what im going to do next spring.
All I'm saying is the build quality of these machines are not there for the amount of money they spend there. Cheap slapped together on an assembly line by the Time they hit dealers there marked up so high it's unreal, I have enough buddy's that own them and constantly work on them.
@@johnthompson1978 25000$ did you not see how thin the tubing is on it of course it's going to smash easy and then they went to a bigger tube Which will dent and smash even easier cause of how thin it is.
The issues you've had with Polaris are indicative of a company that has put excessive emphasis on profits and share holder value and far less emphasis on product quality and customer satisfaction. I have seen this happen to a major fire truck manufacturer when an inexperienced CEO was installed and within a few years they lost significant market share along with much lower stock prices. Polaris continues to focus on marketing, high volume and profit margins -- I'm guessing that they've lost market share over the past several years and will likely continue to slide as their competition offers superior quality products and a higher level of customer service.
Man.... Thank you soo much for this video and the previous one. I am looking to get a new car, and I was torn between the Pro XP and the new KRX 1000. The Kawasaki is super heavy. All the critics claim that it is an under-performer, but it is super heavy. I am 100% positive that I am going with the Kawasaki KRX 1000. Awesome investigative insight brother.
I gotta say.....I watched the other vid discussing the rollover and such and with all of the apparent disgust with Polaris you have, why did you buy Pro Armor Doors? It's a Polaris company!! In any case, I am not a Polaris hater, I have had 3 over the past 14 years. All have been relatively problem free....there have been repairs (one was cause by Polaris lack of QC). Seems you have a problem keeping your cars upright (self-admittedly in both of your videos)....maybe try to address that issue as well?? For those that have all the Polaris hate and think Can Am is the answer, check out Shock Therapy's video about the Can Am and their weak points......I was on the path for considering one for my next car....now I am finding I'll stay with Polaris.....and yes, GIVE IT A BATH!!
I like to push the edge I ride for an adrenaline rush it’s hard to know where the edge is if you don’t find it sometimes if I rode like a sightseer I would get a ranger I’ve had 20 Polaris products over the last 25 years I don’t hate Polaris I’m just disappointed that they’ve sold out and gave up on quality and customer service and everyone else should be too
That's exactly why I've never owned a Polaris product!!! They're always a little cheaper to buy... But by the time you add in all the aftermarket upgrades you'd be better off buying a BRP product!! Canam\skidoo
Polaris RZR’s typically have great visual styling; however, the overall build quality is always abysmal! Almost everything on that machine is made of flimsy plastic! Hope you were able to procure all the parts and get her back on the trail.
I was about to say the same thing. Sous smoked that tree doing like 45 mph rolled it twice and still drove it the rest of the day with a bent tire and everything lol
This is disturbing no doubt but whats even more disturbing is ill never be able to afford one to bitch about it lol..good video..if i ever hit the lotto ill buy canam or yamaha
Oh and ill buy you a new one of your choice...we need to get together design our own and buildbnb it and market it and be gazillionaires like polaris but offer excellent customer service
Eh mate I don’t know how you kept your cool Where about is your roll cage bent ? I rolled my X3 at high speed and roll cage was ok just a few plastics trim , trailing arm and mirrors needed replacing
Have to ask did you buy this machine and not have full coverage insurance put on it? If you did put insurance on it are they not footing the bill for it and the labor? This is why I just stick with my 900s I bought last year. I feel like it's made tough enough for its size and the power that it makes. I must have jumped it 30 times at the ATV Park this weekend and had no issues while XP's and X3's just passed by and couple looked on but would not jump. I mean why buy a long travel suspension machine and not use it
@@offroadfunz6094 got it. you briefly mentioned in that video contacting your insurance to make a claim and that it was $11,000 for the damage. You did not say if you went forward with the claim. Who estimated $11,000 of damage, was it you or the insurance adjuster. When you look at the razor head on and your video the roll cage looks bent as well, is that replaceable on this model or is it one piece with the frame?
All For Wheels yes I made a claim it was the adjuster’s estimate that was 11000 haven’t noticed a bent roll cage but I’ll look again when I get home it is separate from the lower frame and I would not be surprised if it’s bent because it is made from material that is far too thin to be robust enough to withstand off-road use and the self appointed industry leader polaris should know that but they have gone the low quality high price direction much to my dismay
70GTODAN they won’t total it I don’t let anyone work on my stuff except me and besides Polaris is so lame I still can’t get parts even though I ordered and paid for them over a month ago
Off road fun Z Man I am so sorry you have to go through this crap with Polaris! I bought mine in 2012 due to all the hype of how good they were ha ha and like I said in my review the damn thing was on my lift more than it was on the trail! Within the first 10 hours I Bent both rear axles like pretzels and I called Polaris they told me that I was riding it too hard and that I shouldn’t hold on the throttle through the whoops although their videos always showed them with the throttle mashed to the floor through whoops and everything!!! They’re just junk plain and simple. They use undersized parts, and have really bad engineering. I replaced everything that I broke was aftermarket parts and the aftermarket parts lasted for years! So that tells me that the original parts are crap! Polaris will not help you with anything! Oh yeah within that first 10 hours that also includes the center carrier bearing that went bad on the first ride within one hour! So within 10 hours I needed all the bushings in the front, all four ball joints, outer tie rod ends, rear axles, and all four wheel bearings! Again I am so sorry for you I went through it I will never buy Polaris again ever! By the way I did buy a new 2019 wildcat XXLTD and I have put 800 miles on it and haven’t touched a thing! Built like a tank. Yeah it has its issues like everybody else but nothing at all like a Polaris! I have beat this wildcat way harder than I ever push that Polaris and I have done nothing to it in repairs. I hope your machine works out for you or at least you can find some parts and get it back together. Hey there’s a place out in Arizona I think it’s called Arizona cycle parts Or something like that they deal with a lot of wrecked side-by-side’s and believe it or not they might just have something for yours already. They help me out a lot with my razor before I sold it. Best day of my life good luck buddy
Off road fun Z Don’t forget to check out Arizona Cycle Parts Used parts from wrecked machines some with very low mileage. They deal with a lot of Polaris too Good luck
This story has just turned sad. It's painful to hear how much is expected to come out of your pocket for this. Sounds like you would be better off buying a new one and meshing parts together. You are already more than half way there. Or hey better yet, Polaris keeps what you have already paid and ships you a new one. Sounds like China is the manufacture location to me.
@@offroadfunz6094 They know where it's built, they just don't want to tell you. Maybe they are afraid you will show up there or something. Still not acceptable on their part. Good luck getting that thing back together!
Brent Hibbard I know it’s just ridiculous and frustrating they have 2 standard answers which are I don’t know and I’m sorry neither of them get my machine back together 😡😡😡
they fooled you just like they have others I keep preaching to people Yamaha and Honda is the way to go Kawasaki will do for plan b.. Yamaha and Honda has been building gokarts and ATV atc for more then 50 years Polaris started in 92 I believe and can am 98 there way behind and almost vanish from the industry in 2000 what did they do to come back and make sells add a shit load of power to the machine to make the sell
Ur experience has to be the first negative I have heard in about 15 different people who own a pro xp everybody else loves theirs and only money they put into it is mods I think u got a lemon its ok its not anybodys fault and nobodys mad at u
Almost all of the positive reviews are from people that polaris flew out for their product release the true feedback from real owners is just starting to come in this thing is overhyped and under built there are many comments with experiences similar to mine
Well here's a little info for all you people out there that think you can buy one of these and start jumping and blasting over rough terrain, ha ha stupid. The roll cages are a one and done system. They are not build to have multiple rollovers. Them protect the passengers one time thats it. Thats why people in the know spend 4, 5, 6 thousand dollars on real roll cages that are strong enough to with stand real crashes. Thats why there is so much damage. It did its job
@@hillbilly2693 let me guess.... you work for polaris only a loyal employee would defend the lousy business practices of that shitty company you sir are a first degree loser
I was about to buy this machine tomorrow, now I have to go back to the drawing board . THANKS
George Principe it’s very poorly built for the money
I think I'm going with the mavrick xrc. thanks for the video hope it all works out
I traded my less than reliable Ranger for a Honda last April. No regrets after 950 miles.
deere3321 ,,,which Honda?
Man, so hard to believe an Executive doesn't know the answers to your questions.
Polaris started cheaping out years ago starting on the plastics. Now the frame
Damn dude, give it a bath. I'd be annoyed working on it with mud caked all over.
Also it's a brand-new model that was just released, I would expect parts are going to be hard to find. I can understand your frustrations, but this is common for anything.
Polaris has all the resources they need and they claim that the pro is the most extensively tested
And they claim to be the industry leader they have the capacity to avoid customer frustrations by being prepared to release the product to the public by insuring product support is in place before release but they choose not to a true industry leader would never subject their customers to low quality products and no support for their products
And the weather has been so bad I haven’t gotten it cleaned up it is a pain to work on with the mud
@@offroadfunz6094 Totally agree!!!!!
Cam B Thats what I was thinking
Great video! Maybe give it a quick power wash so we can see the damage a bit easier...
That sucks I watched the sxsblog.com guys hit a tree at 50+ and didn't do much damage and was still made it out of the woods fine . Also whenever you buy a brand new model you should already expect a lack of parts . That is why you should always let the new model work the kinks out .
I bought a brand new Highlifter 1000 in 2016 the end of October planed on a Glamis trip at Thanksgiving never got my ride from Dealer till second week in December the Clutch was defective the Computer was defective the cam position sensor and cam follower junk all on a brand new Razor. Took 2 dealerships and 30 hours calls to Polaris and secret phone numbers to finally get resolve so I know the pain. I have owned their snowmobiles and was never like this. Razors are about ship and volume you spend all this money it should worth it. Good part is now after 3 months at the dealer I have a reliable wheeler. Finding a reliable dealer just as hard as finding a reliable razor.
Sad that the self proclaimed industry leader has such poor business practices
I’m with you on the poor quality of Polaris. I bought a 2019 xp4 Tubo LE in March and it’s garbage. Been in the shop for total rebuild with a new long block. Three months there now back in the shop for the clutch. Luckily all has been under warranty, but this will be my last Polaris product.
@3:46 Is it just me or is the cage bent as well? Maybe it was a good thing to find out the xp pro is not safe with a mild tip over vs rolling it several times down a hill and it folding up like a tin can.
Definitely looks bent!
Looked bent to me too.
Nice video! Like i said in your last video i am going to stay away from the Pro XP. I have been looking at the Honda Talon R and it looks like a nice unit. I know it is low on the horse power side but i could always install the turbo kit they will be offering soon. Plus it is less expensive than the Pro XP and I wouldn't have to worry about belts anymore.
And it's 500 lbs lighter.
Do some research on the suspension first, no where near what the others offer
Light weight high strength steel , you have to keep the weight down to go fast
Wow, sorry to hear that your going through this. I was considering one of these for next spring, not now. Its reminiscent of the problems they have had with the earlier models burning up. There head of the safety division quit due to the issues there were having that the executives were ignoring. One child has died as a result of the fires so far and others seriously burned. (before anyone shoots this down, look it up!) I thought they would have learned there lesson? They have touted this as being the be all end all, I guess not. The reason the staff doesn't know whats going on is there to busy trolling the internet to give bad reviews or exposing flaws on anyone saying anything bad about there units, which is evidenced by the negative reviews your getting. I appreciate what your doing to bring the facts to the surface on your unit so others won't be subjected to the same thing! Polaris needs to smarten up! There's nothing worse then becoming part of the ignore pile!
Paul Cook yes they are very arrogant and have absolutely no concern for customer satisfaction they claim that the pro xp is the most extensively tested vehicle before the release to the public yet there are clutch problems and intake problems and overall quality problems I don’t know who they had testing them but it seems to be failing the rider community on many levels very saddened I wish I would’ve waited but I didn’t so I figured I would try to help others understand what they are getting for their 25k
Wow. Thank you for sharing. I can’t believe the amount of money they are charging for such poor quality. I’m looking at getting a SXS in the spring. I’ll definitely be staying away from this one.
The Honda Talon 1000R is absolutely amazing. btw, I have seen a couple seriously crashed, parts are available and affordable. It is also designed to not bend the frame as it has bolt on sections that are easily replaceable. Maintenance is amazingly easy too. The performance is very impressive. Power on demand with the 6 speed transmission, also the best engine breaking on any machine.
Looks like it was designed by Chrysler.
Whats that got to do with it?
@@paulcook5233 apearantly you never worked on a chrysler, and why would you think a car design is good for a utv when a light roll over is 11g lol. These utvs are getting too heavy and complicated . The 89-90 Honda Pilot was 560lbs and you could roll it all day long and still ride.
You sure about that RS frame tube measurement? If you remeasure with just the thin tips of those calipers. What would it measure like that? I’m thinking the thicker part of those calipers are skewing the measurement. Please don’t get me wrong. Not trying to be a jerk. Just curious. Also, can you elaborate how the radiator was damaged? I assume it was smashed from the hood plastic pushing on it. Just curious. Thanks.
Sorry for your luck. Do yourself a favor and trade up to an X3. Even X3s aren’t notorious for their durability, but at least they outperform everything, and have better customer service.
Thank you for the update.I have a RZR Turbo S and was looking at the Pro XP 4 but after watching your video and see a Pro lay on its side in Glamis i am disappointed. It seem like Polaris might be trying too make money on there parts or they really overlooked the strength of there plastics and weak points on the machine. One thing they didnt overlook is the price. Hopefully they will have a correction in the works, the executive you talked should be put on blast and future conversations recorded. Then i make a example of her and Polaris if they consider her IDK answers acceptable.
As a Polaris dealer for 10 years the parts problem is normal and I was a dealer in the 1990 to 2002 years
david payce if a problem is “normal “ it’s a problem
I bought the 2019 Turbo S4. There are some vulnerable areas to it, definitely needs a skid plate. It has otherwise been a great vehicle with no problems - yet. I just broke 100 hours on it. After watching both of your vids on your XP Pro, I'm thinking I bought the last of the great RZRs.
They’re still making the old style rzr for now anyway
Sorry to hear about your troubles,Don’t you who your local dealer is but they should help you out. Mine has always took care of any problems I have ever had. Don’t know much about the pro,but I do about Polaris,I’ve never had any problems on xp1k and I’m fixing to pass 1,100 miles,and thats a hard 1,100 miles it’s not a trailer queen.Haven’t even changed the belt yet. I have owned 4 Polaris Products with very minimal trouble,dealer has always took care of problems on my past rzr’s and a general.
Thats why i bought a can am,,,,,,i couldn't get the sliders off my 1,700.00 windshield to put the windshield wiper and washer unit because when i got the kit for 1,700.00 ,,,i get home and take the windshield out of the box and low and behold there is no windshield wiper or washer unit in there,,,,,,make long story shorter ,,,, a month later i get the washer and wiper units,,,i ruined the sliders that hold the windshield in getting the windshield back out,, there is no part number for the sliders,, only come with the windshield (can't buy em at all) can am gave me a brand new full glass windshield with the sliders free of charge,, now i have a new 2nd complete windshield, in my book Can Am IS A STAND UP COMPAMY!
Are you the man that says he rolled over going 3 miles an hour on flat ground
Dan Matz yeah
Dan Matz let me guess your the man who wants to tell me what happened even though you weren’t there?
Its a catch 22. Strength is weight and or money. Just buy a welder and gusset the shit out of it.
undesirable automotive Polaris should buy a welder and gusset it why do I have to do their job
Had a 2012 RZR XP900 and it was on my lift being repaired more than it was On the trails! I dumped more than $14,000 into that damn razor that I ever dreamed I would have to! I have driven all kinds of machines from all kinds of makers and never have I seen such junk as a Polaris! I’ve been a certified mechanic for over 40 years And a fabricator and I can tell you these things are not built well at all! Thin tubing, way undersized parts for the weight of the machine, cheap plastics, bad design in general, and the list just keeps going! Overpriced garbage! I was sitting on a hillside and my razor just fell over on its side and did a ton of damage! Recently I have seen a few videos of the new wildcat XX rolling down a mountain and when it hit the bottom the only damage was a cracked piece of plastic, it push the tire off the rim, and the roll cage was pushed down about an inch! That’s it! He drove it afterwards! If you compare the type of material, the thickness of the material, and the design of how the wildcat is built it puts Polaris to shame! Just my opinion of 40 years but I will never buy ever another Polaris!!!
70GTODAN it’s sad your 2012 rzr was built much better than their new flagship rzr pro they really are a group of thieves preying on the unsuspecting public and when you call them on it they can’t even pretend to care or make any effort to help you get your 25k piece of junk back together I definitely feel duped by a company that I trusted and patronized for over 20 years their arrogance is over the top and hopefully will put an end to their horrible company soon
Off road fun Z
I think it’s proof they have bad design and quality when an OEM part breaks or wears out prematurely, and you replace it with an aftermarket part, and it lasts 3 to 10 times longer!
Polaris, and some other manufacturers, should do this in the first place! Why don’t they? $$money$$
They blame the worn or broken parts on us then try to sell you another!
I also blame many out there that “accept” the idea that it’s “normal” to wear out and break things! More money/credit than brains in most cases!
Again, why does aftermarket last many times longer than OEM?
OEM wants to sell you overpriced parts over and over again until you get tired and buy a new machine!
Again, sorry for what you are going through.
It’s time to change the mentality and demand better machines!
70GTODAN totally agree and sometimes wonder if they get a kickback from the aftermarket companies
Should’ve went with a Canam sir!
That is such a shame man thanks for the info
Polaris service sucks. I had bought an extended warranty for my rzr xp , and the muffler started to crack and leak in the shitty polaris welds. I had to fight with them to get another one
If you wanna donate this machine to my family feel free brother and god bless America my kids would love one but all we can do is watch them off my phone and wish one of these days i can afford one
Bob Valenz get a job
The strongest chassis I seen in a rollover is the wildcat xx
Mmmmmm can am x3. Just saying
Is there a water shortage where you live! Wash it please!
Thank you for informing me to stay the hell away from Polaris. I will instead go Honda.
You will be glad you did in every way.
thanks 4 the information I was going to buy the pro xp instead of rs1 now I think I need to go back with my first choice rs1. I can buy a lot of mods between the price rs1 and the pro xp
Should probably stay away from the pro at least until we see if polaris addresses the quality issues
Perhaps I need to look at 64 inch can am r 172 hp but it has its flaws. Hard to believe, pay 25,000 dollars for utv and it needs another 10,000 thousand to get the things to make it just safe and reliable. thanks I need to really think what im going to do next spring.
Rodney Fox everything has flaws but the Xp pro seems like it is too poorly made especially for 25k
Rodney Fox Rs1’s don’t need mods pal. They’re freaking amazing right out of the box
A light rollover. I am call bs.
I agree it is bs that a 25000$ machine folds like a house of cards from a light roll over
How fast were you going at the time of this "light rollover"?
Terry Lusk you weren’t there bud
All I'm saying is the build quality of these machines are not there for the amount of money they spend there. Cheap slapped together on an assembly line by the Time they hit dealers there marked up so high it's unreal, I have enough buddy's that own them and constantly work on them.
@@johnthompson1978 25000$ did you not see how thin the tubing is on it of course it's going to smash easy and then they went to a bigger tube Which will dent and smash even easier cause of how thin it is.
The issues you've had with Polaris are indicative of a company that has put excessive emphasis on profits and share holder value and far less emphasis on product quality and customer satisfaction. I have seen this happen to a major fire truck manufacturer when an inexperienced CEO was installed and within a few years they lost significant market share along with much lower stock prices. Polaris continues to focus on marketing, high volume and profit margins -- I'm guessing that they've lost market share over the past several years and will likely continue to slide as their competition offers superior quality products and a higher level of customer service.
Dude I know how.you feel Ben ther done that polaris dont.care period!
Man.... Thank you soo much for this video and the previous one. I am looking to get a new car, and I was torn between the Pro XP and the new KRX 1000. The Kawasaki is super heavy. All the critics claim that it is an under-performer, but it is super heavy. I am 100% positive that I am going with the Kawasaki KRX 1000. Awesome investigative insight brother.
Shawn Griffin good choice you don’t want to spend 25k for a very poorly built machine good luck with the Kawasaki I’ve heard it’s very robust
I gotta say.....I watched the other vid discussing the rollover and such and with all of the apparent disgust with Polaris you have, why did you buy Pro Armor Doors? It's a Polaris company!!
In any case, I am not a Polaris hater, I have had 3 over the past 14 years. All have been relatively problem free....there have been repairs (one was cause by Polaris lack of QC).
Seems you have a problem keeping your cars upright (self-admittedly in both of your videos)....maybe try to address that issue as well??
For those that have all the Polaris hate and think Can Am is the answer, check out Shock Therapy's video about the Can Am and their weak points......I was on the path for considering one for my next car....now I am finding I'll stay with Polaris.....and yes, GIVE IT A BATH!!
I like to push the edge I ride for an adrenaline rush it’s hard to know where the edge is if you don’t find it sometimes if I rode like a sightseer I would get a ranger I’ve had 20 Polaris products over the last 25 years I don’t hate Polaris I’m just disappointed that they’ve sold out and gave up on quality and customer service and everyone else should be too
Can am is definitely not the answer I’d quit riding all together before I went there
That's exactly why I've never owned a Polaris product!!!
They're always a little cheaper to buy... But by the time you add in all the aftermarket upgrades you'd be better off buying a BRP product!! Canam\skidoo
25 k isn’t cheap only the quality is
Dang man, wash your machine before you start working on it.
Polaris RZR’s typically have great visual styling; however, the overall build quality is always abysmal! Almost everything on that machine is made of flimsy plastic! Hope you were able to procure all the parts and get her back on the trail.
The dudes in SXSBLOG smacked a tree (at way faster than 3mph) with the ass end, and it was fine. maybe its just bad luck?
I was about to say the same thing. Sous smoked that tree doing like 45 mph rolled it twice and still drove it the rest of the day with a bent tire and everything lol
This is disturbing no doubt but whats even more disturbing is ill never be able to afford one to bitch about it lol..good video..if i ever hit the lotto ill buy canam or yamaha
Oh and ill buy you a new one of your choice...we need to get together design our own and buildbnb it and market it and be gazillionaires like polaris but offer excellent customer service
Eh mate
I don’t know how you kept your cool
Where about is your roll cage bent ?
I rolled my X3 at high speed and roll cage was ok just a few plastics trim , trailing arm and mirrors needed replacing
This is what happens when you buy a POS RZR
Norm 2120 what do you run?
Have to ask did you buy this machine and not have full coverage insurance put on it? If you did put insurance on it are they not footing the bill for it and the labor? This is why I just stick with my 900s I bought last year. I feel like it's made tough enough for its size and the power that it makes. I must have jumped it 30 times at the ATV Park this weekend and had no issues while XP's and X3's just passed by and couple looked on but would not jump. I mean why buy a long travel suspension machine and not use it
I had insurance watch the first video
@@offroadfunz6094 got it. you briefly mentioned in that video contacting your insurance to make a claim and that it was $11,000 for the damage. You did not say if you went forward with the claim. Who estimated $11,000 of damage, was it you or the insurance adjuster. When you look at the razor head on and your video the roll cage looks bent as well, is that replaceable on this model or is it one piece with the frame?
All For Wheels yes I made a claim it was the adjuster’s estimate that was 11000 haven’t noticed a bent roll cage but I’ll look again when I get home it is separate from the lower frame and I would not be surprised if it’s bent because it is made from material that is far too thin to be robust enough to withstand off-road use and the self appointed industry leader polaris should know that but they have gone the low quality high price direction much to my dismay
honda talon all the way no problems
If you have insurance WHY are you working on it??
They will fix it or, better yet, total the damn thing!!!
70GTODAN they won’t total it I don’t let anyone work on my stuff except me and besides Polaris is so lame I still can’t get parts even though I ordered and paid for them over a month ago
Off road fun Z Man I am so sorry you have to go through this crap with Polaris! I bought mine in 2012 due to all the hype of how good they were ha ha and like I said in my review the damn thing was on my lift more than it was on the trail! Within the first 10 hours I Bent both rear axles like pretzels and I called Polaris they told me that I was riding it too hard and that I shouldn’t hold on the throttle through the whoops although their videos always showed them with the throttle mashed to the floor through whoops and everything!!!
They’re just junk plain and simple. They use undersized parts, and have really bad engineering. I replaced everything that I broke was aftermarket parts and the aftermarket parts lasted for years! So that tells me that the original parts are crap! Polaris will not help you with anything! Oh yeah within that first 10 hours that also includes the center carrier bearing that went bad on the first ride within one hour! So within 10 hours I needed all the bushings in the front, all four ball joints, outer tie rod ends, rear axles, and all four wheel bearings! Again I am so sorry for you I went through it I will never buy Polaris again ever! By the way I did buy a new 2019 wildcat XXLTD and I have put 800 miles on it and haven’t touched a thing! Built like a tank. Yeah it has its issues like everybody else but nothing at all like a Polaris! I have beat this wildcat way harder than I ever push that Polaris and I have done nothing to it in repairs. I hope your machine works out for you or at least you can find some parts and get it back together. Hey there’s a place out in Arizona I think it’s called Arizona cycle parts Or something like that they deal with a lot of wrecked side-by-side’s and believe it or not they might just have something for yours already. They help me out a lot with my razor before I sold it. Best day of my life good luck buddy
70GTODAN thanks
Off road fun Z
Don’t forget to check out Arizona Cycle Parts
Used parts from wrecked machines some with very low mileage. They deal with a lot of Polaris too
Good luck
70GTODAN if it’s a utv junkyard im sure it’s filled with polaris products
BUY KAWASAKI way better product!
Estes Park ATV Rentals I’d quit riding all together before that
Apart from the plastics that you removed, there doesn’t look like anything is bent from that video.
Watch part 1
CF Moto Z8 you have to measure things not just look at videos and pics!
Polaris, I don't know......? lol
Your measurements are not accurate the paint adds half of the read out
You are an idiot
This story has just turned sad. It's painful to hear how much is expected to come out of your pocket for this. Sounds like you would be better off buying a new one and meshing parts together. You are already more than half way there. Or hey better yet, Polaris keeps what you have already paid and ships you a new one. Sounds like China is the manufacture location to me.
Funny the execs at Polaris don’t even know where it’s built really inspires confidence in their company
@@offroadfunz6094 They know where it's built, they just don't want to tell you. Maybe they are afraid you will show up there or something. Still not acceptable on their part. Good luck getting that thing back together!
Brent Hibbard I know it’s just ridiculous and frustrating they have 2 standard answers which are I don’t know and I’m sorry neither of them get my machine back together 😡😡😡
Thats why you buy Japanese this Polaris junk is good for nothing but spending money on !
they fooled you just like they have others I keep preaching to people Yamaha and Honda is the way to go Kawasaki will do for plan b.. Yamaha and Honda has been building gokarts and ATV atc for more then 50 years Polaris started in 92 I believe and can am 98 there way behind and almost vanish from the industry in 2000 what did they do to come back and make sells add a shit load of power to the machine to make the sell
You are bitching about a “soft” roll-over and yet you have to replace the doors, fenders, etc etc. sounds like a bunch of b.s. to me.
Darren Bergmann i agree it’s definitely a bunch of bs to have 11k in damage from a soft roll very poorly built machine
Ur experience has to be the first negative I have heard in about 15 different people who own a pro xp everybody else loves theirs and only money they put into it is mods I think u got a lemon its ok its not anybodys fault and nobodys mad at u
Almost all of the positive reviews are from people that polaris flew out for their product release the true feedback from real owners is just starting to come in this thing is overhyped and under built there are many comments with experiences similar to mine
Go buy a cf moto...thats what u deserve
Milan Siroky you’re an idiot
Well here's a little info for all you people out there that think you can buy one of these and start jumping and blasting over rough terrain, ha ha stupid. The roll cages are a one and done system. They are not build to have multiple rollovers. Them protect the passengers one time thats it. Thats why people in the know spend 4, 5, 6 thousand dollars on real roll cages that are strong enough to with stand real crashes. Thats why there is so much damage. It did its job
The roll cage isn’t bent the frame is haha stupid
@@offroadfunz6094 lol now who’s the idiot. Did you even read what he said. I would explain it to you but I have no crayons
@@hillbilly2693 let me guess.... you work for polaris only a loyal employee would defend the lousy business practices of that shitty company you sir are a first degree loser