Apple, this is NOT Okay - Self Service Repair
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- čas přidán 27. 05. 2024
- Apple's Self Service Repair: www.selfservicerepair.com/en-...
iFixit iPhone Repair: www.ifixit.com/Parts/iPhone
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0:00 What is Self Service Repair?
1:19 Replacement Parts
3:37 Unboxing the Tools
5:13 Preparing Screen
7:47 Display Removal
9:23 Battery Removal
10:26 Installing Battery
12:20 Installing Display
15:50 Is Self Service Repair Worth It? - Věda a technologie
The entire purpose of Self Service Repair is to deter people from doing it. Apple launched the program so their lobbyists can say: "See? We gave people the opportunity to fix their own devices, and nobody used it. We don't need Right to Repair legislation."
It's irrelevant that Apple made it cost-prohibitive, as inconvenient as possible, and linked it all to each individual device.
This is exactly right! It's what makes Apple such a low-life, disgusting entity.
Until EU is like APPLE we aren't stupid.
@@ZinoAmareYeah, but the EU is slow and there are always to circumvent whatever law they come up with and if a corporation is greedy enough.
apple has always been this shady im pretty sick of them im switching and selling my macbook they deserve to lose some customers
@@ruekurei88 plus, Apple's market share in the EU is less than 25%. It's almost 60% in the US
Don't ever let anyone tell you Apple cares about the environment.
It amazes me that apple flaunts that so much despite the fact that they don't even attempt to keep laptops out of landfills. Between the fact that the oldest computers apple"s current os supports is 5 years old is crazy or the fact there are m1 macs with activation locks that can't be reused are already flooding recyclers. I have a 10 year old hp elitebook that I paid $50 for the garage that is easier to software update than a 5 year old imac. That's pathetic for a billion dollar company.
Apple dosent care about their customers too
@@shahriyartkyou say that as if there are other smartphone makers that do.
@@shahriyartk The do, I used my 20008 iMac until march
@stephanemignot100 that's not an example of them caring.
They just did this as a marketing gimmick, there's a reason self service is basically the exact same cost as doing it at the apple store. As long as they can monopolize the service, they can charge whatever they want for it.
Same with all the changes due to EU. Apple only does something when they haft to. Like supporting the right to repair bill in CA...
Not to mention that it does two more things. By structuring self-service the way they did, including still needing to contact them to re-serialize the new parts, they effectively discourage self and third party repair; "it's just easier to go to the Apple Store". The second, main, thing is that they were able to lobby in all states saying that they do offer self-service and are definitely not being sketchy at all.
The answer is to vote with your wallet and buy from other brands, but unfortunately a lot of people in the U.S. are too into Apple so they get away with their nonsense.
Exactly. Nothing changes unless they stop serializing replacement parts, and start selling OEM parts with no strings attached.
And that’s beyond making their devices easier to repair in the first place…
It is a marketing gimmick but don't forget some of their vintage products they will not repair at the apple store for any price. I get it but wouldn't it be nice if you could get your vintage Apple lampshade iMac repaired? Some people want to fix things for nostalgia reasons. They could make that easier and it wouldn't be a threat to their profits. Though, I know that's not what the Apple repair program is currently about.
Then we need to. Condemn serialization of parts rather than undermine self service repair. We know Apple only care about making green not the environment green
Apple Self Service Repair is basically "malicious compliance" to right to repair rules.
@LOUISROSSMANN Covered it In Depth
r/malicsious compliance all the way....lol
It really is passive aggressive. Apples like "oh, you want repairability? well, here's all the pro tools right from the factory you wanna do it right don't you?" They really didn't have to go this hard like, other companies manage it so they can too.
Yeah that’s what I got from it too and the price for their part are ridiculous to.
It's intentionally obtuse so they can get off on a technicality that they let people repair their own stuff.
They don't force you to buy or rent the tools. You can do the repair any way you want, all they do is verify you looked at that manual code.
I'm really not sure why the video ignored that fact. I bought a new battery myself recently. It says I need the display press to remove my M1 Air battery, but it let me check out with only that part on my cart. $111 after the "core" return.
@@teamofone1219 IRPs (independent repair providers) pay the same price for these parts and usually charge the same as Apple for these repairs. Now imagine running a business with these margins. It really is painful :)
As an employee of a major electronics retailer, when we first became certified to perform iPhone repairs and we were given all of these tools, part numbers and instructions, our reactions were about the same as yours
As an employee of the same major electronics retailer, when the self service program first launched and it was shown that the tools were literally the tools we use everyday i couldn't help but cackle knowing full well that some of these self-service repair people would inevitably get an HDO constantly throwing them blue screen errors but not having any clue how to troubleshoot them simply because the HDO was never meant to be in end-user hands. Atleast the end-user doesn't have to faf around with GSX though.
GSX?
HDO?
GSX I checked HDO no info
@@isheamongus811 GSX is the site used to document, perform, and complete service orders for Apple Geniuses and Apple Authorized Service Providers (AASP) as-well as for parts/inventory ordering and management. If you ever have an apple device serviced by apple in-store or at an AASP and happen to see the screen where the technician is entering your information and the devices information then you are likely seeing GSX. GSX is integrated with two other programs called AST and ASU which are diagnostic and calibration suites used to test the device or calibrate the device following a repair which is what allows features like face-ID to work following a repair by Apple or an AASP as opposed to a mom-&-pop shop.
HDO is the Heated Display Opener, the stupidly heavy thing that the phone goes into which heats up the edges of the screen and is then slowly pulled open by the screw-adjusted suction cup. The HDO trays which hold the phones aren't just generation specific, they're model specific (pro, plus, pro max, etc). Each HDO tray has an RF chip which tells the HDO unit itself what type of phone is being heated and heats the phone based off of a pre-programmed look-up table with the temperature being read by a thermo-couple. The issue is that the RF tag can easily be damaged which renders the HDO tray useless and the thermo-couple isnt very accurate which often causes the HDO unit to freak out and throw out an error. Even just a speck of dust on the pins/connector that connect the tray to the HDO itself or a small layer of dust on the RF reader might throw up an error which slows down or even prevents repairs occasionally.
Apple stopped sending us new parts on the regular. I tell customers we hold the phone for 2 weeks or go to the Apple store. They choose the Apple store. Now iPad users are a different story. We have to ship those off, and I inform them of the ~1 month turn time and paper work involved, and they insist instead of going to the Apple Store. About 30 minutes into starting GSX and getting them to sign forms, they ask to go to the Apple Store.
At Apple headquarters:
-Sir, someone actually rented the ridiculously gigantic repair kit!
-Someone WHAT?!
Ship it and God help that poor soul!
not funny
Make sure they paid the monthly lease for the tractor-trailer rig that it gets shipped on! They also need to leave a deposit for it in case they don't turn it in and have to send the driver back to Apple first class Air!.
As a former mobile repair tech, iPhone screens are incredibly easy to remove and replace. It's crazy Apple wants is doing all of this.
This is the same company who designed the BACK of their phones to shatter as easily as the front in order to increase repair profits. And the blind masses lined up to buy it. Are we really that surprised?
Apple had to have made this available just to punish people who wanted to do it themselves 😂
They really just consider people who use their stuff to be that stupid.
@@justinseansYeah, Apple has no respect for their customers.
@@justinseansThey are lol
@@justinseans I've proved them wrong sooo many times. And not just me.
no one ever thinks about repair shops. people think its all about self repair at home, it never was...
I did not expect a company to go through so much effort to scare people away from sustainable phone culture, just to buy their new model 😂😂
I work at an Apple authorized service retailer so I might be biased however this as basically the exact same process we go though, the same tools, same parts, same battery roller. The main differences are we also get access to the diagnostics portal directly and we pay upfront to own all the tools rather than renting and we have to go through hours of training before being certified to work on particular models.
I do wish there was third party parts; now the reason I’ve heard on why Apple doesn’t want third party parts is that they don’t want the brand image of the iPhone to be hurt by a faulty battery or display that shatters instantly, however I never found a source to this rumor so take it with a grain of salt. However if they are worried about brand image than instead of blocking all parts maybe create a MFI like program for third party parts.
@@johnatkinson1111 nah, they just do what they are best at: retain control. Apple doesn't care about the image of the iPhone like they used to (otherwise they would finally fix the bugs in iOS 17 and Sonoma finally). Instead, they have another opportunity to cash in on people, especially those looking for perfectionism. This is why they created this whole perfectionist image around repairs too. I can safely say, I'll be faster and less destructive by using a thin metal card and a heat mat to get into the 12-15 models instead of this horrendous "display removal fixture" abomination that doesn't even work on shattered displays without their $1 a piece glue film. Same with the battery roller. In fact, securing batteries with just one of these 4 tabs will be enough.
Apple famously said they are "losing money on every repair". Which is just another marketing ploy, when you look at individual component prices.
Apple is pretty much the embodiment of a sociopath, wants all control over everything, no questions.
1: Screwdriver kit
2: hairdryer
3 : parts
4: software
These are literally all you need but ofc apple won't sleep right until they turn a $100 process until its thrice that.
The self service repair process is literally the same process we do at an authorized repair location, Apple really wants you doing it their way even if that means renting the 80lb’s of tools authorized shops usually buy upfront to keep and as such don’t ship often.
High likelihood someone would mess it up doing that.
This also confirms that all the devices parts are serialized to be disincentive to third party repair and resellers, regardless of self service.
By the way, I was a certified Apple technician that fixed a ton of phones. These were the exact tools that we used for every repair. They were nifty little things but I don't think I'd bother doing the self repair if it costs that much.
Don’t forget that the Genius Bar repairs come with a warranty, whereas if you do it yourself and it goes wrong you don’t get a warranty🤷🏼♂️
Ya self service seems more like a marketing gimmick than an actual repair program with market prices for parts.
yeeah no thats not how that works most of the time they wont even do the repair they will just telll you to get a new one with your insurance
@jmoney228 That is absolutely false. You have to have damaged far more than a screen for that to be true. Or, you didn't have any type of apple care, and it was going to cost you a sh1tload, so they suggest you buy a new iPhone. My iPad stopped charging all together, and they literally handed me a new one, for $0 and I walked out the door. Apple sucks for DOZENS of reasons, but they're "geniuses" do try to solve any problem you put in front of them.
@@jmoney228repairs are only done if they can do it in store; they only fix iphones and mac’s in store, watches and ipads get sent out to get repaired. also applecare saves you big time, instead of paying 349$ for a screen you only pay like 29$… most of the time ppl are complaining about geniuses it’s not cause apple sucks, it’s cause ppl don’t wanna pay and or feel entitled to free stuff lmao
honestly just get Apple Care+ at time of purchase, that pays for itself, u won’t have to pay large prices for repairs again(29 usd for accidental)
The tool rental is actually quite well priced. $50 for a 7 day rental of a number of high quality tools is actually a steal imo. But the parts are quite expensive.
4:26 It absolutely is Apple being passive aggressive about people who want to self repair. No question about it.
I'd say it wouldn't be nearly as bad if the phone call to support to verify the phones post repair wasn't there and done automatically since they have the data server side already. Also, if the prices weren't so dang expensive to the point of just getting repaired at the store or a new phone anyways
The point of it being that expensive is so you get it fixed at apple instead. So environmentally friendly :)
The real question is how much your time is worth. It it more valuable per hour than what Apple tech is getting paid?
They did this in the wake of user repair rights just to legally say "we let you fix your own device" with massive asterisks
I work with Asurion repairing phones. I only use a heated mat, a metal pry tool to get the screen off, a screwdriver to remove the screws, and the rework kit to replace the adhesive, screws and cover the old damage glass. None of these machines are "necessary". They just make the job a lot more controlled. Don't let this video scare you. Repairs are much easier to learn without all these jigs and tools. This video is a great representation of what is given to do a repair, meanwhile everything can be done with a few tools I can hold on my hand, (except for the heated mat).
I noticed after I replaced my iPhone 13 screen using an ifixit replacement kit. It did show an error saying the screen wasn't a genuine part, but after updating from iOS 17 to iOS 17.1.1 the error message completely went away. Seems like apples taking a step away from the stricken approach of bombarding you with non genuine part messages/errors. I paid around $130 for the parts and only took me 30 minutes to do the repair, that being my first ever phone repair. 😁
honestly the thing which was the cheapest best value part of this was the tool rental. The kit you get in the rental is insane.
Yeah, but the size and complexity of these tools is WAY over the top. I mean, just give people a screwdriver kit, a heat gun and a guitar pick/that tool what looks like a pick to take everything apart, and a stack of books to compress everything back together. That'll cost you significantly less than any one of these tools
But these are "official Apple tools"😂
Sure it makes sense to have such kit in repair shop that handles many phones daily, but for a single repair way overkill
There is a bigger risk of damaging stuff with a heat gun tho. @@dragon1130
Those "incredibly fancy little screwdrivers" are from Wera, not terribly expensive all things considered but really good.
If you use screwdrivers (or ratchets) often enough to need a decent set, I can fully recommend that brand, they make really solid tools.
Wera tools are great all around. We use their 1000v ratchet and screwdriver kit all the time. It’s now part of our basic tool kit.
"not terribly expensive" I mean, they're almost $100 a pop, I don't know what you consider expensive, but getting a set of 5 of these screwdrivers will get you into iPhone 13 territory...
@@PvtAnonymous Not sure where you're shopping, but I can get the 25 screwdriver set in a nice bag for 78€ here. Wera Kraftform Micro Big Pack 1 is the one I mean for reference
@@friftar9 hmm, seems like my last comment got shadowdeleted by CZcams. Thanks CZcams!
The drivers Austin is using here and the ones Apple uses are custom Wera Torque drivers, built for Apple. You can only buy them as an AASP, IRP or through Apple's selfservice. And they range from 92€ to 98€ (bits not included).
@@PvtAnonymous it’s $150 for their electricity rated 35 piece kit on Amazon. Comes with screwdrivers and the ratchet. Not a bad deal honestly. Idk where you’re finding 100 dollar a pop screwdrivers though.
this is why more regulation is needed to ensure the devises are made with repairability in mind
Thanks to the EU all devices will require to have a removable battery with no specific tools in 2027
Yeah, I don't think that will help. If the enforcement mechanism is just a fine these companies will just eat the fine.
@@joeblow5214 not if the fine is up to 4% of your worldwide result. Which for Apple can go up quite fast
Amen.
It was painful to watch Austin trying to open the screen 😂😂 I live in Cuba and I am a cellphone technician, I do iphones screen replacement almost daily , the second I saw him pushing the screen against the sucking stuff I almost scream out hahaha, so many errors, but he tried at least, by the way , Apple is nuts
Bruh c'mon man "Sucking Stuff" Lmao, they are called suction cups haha. talk about errors.
Well, EU is forcing user replaceable batteries to all battery operated things by 2027. So self changeable batteries are going to return to phones soon. And if Apple thinks this is their solution to that, it is not going to cut it.
It may not cut it for the majority of people but I've just repaired my old SE and it wasn't as difficult as people make it out to be... Saying that it is missing the cover for the touchID connector as the tight space was too small to get the tiny cover back on it. At the end of the day, I'd rather do repairs myself but won't touch anything that has a gasket or seal around the edge of the screen making the 2016 SE the latest iPhone I will willingly repair
It's not even like it's hard. I have a samsung work phone that's meant for commercial use and guess what? you can just pop off the back and replace the battery. It's designed to be that way so one can swap the battery quick on a work site with minimal down time. It's just as thin at any other smart phone so there is zero reason this kind of design can't be on any other device.
@@devilmikey00 Xcover 6? I bought one specificatlly because I wanted the swappable battery option. It's a good product and more people should buy them.
@bobladif7249 Rubber gaskets. The Xcover 6 is IP68 rated. So is the Sonim XP10.
to be fair assuming you are just buying the parts you need repaired w/o tools it should be cheaper right,i think ideally the repair shops would buy the tools and youd pay them just for parts and service
The slightly annoying thing about self service repair is that you can’t order the parts unless you have the serial so third party shops can do the repair but they can’t stock the parts and have to order the parts when a customer first comes in; a restriction authorized service providers don’t have as we can stock parts ahead of time(although it is a financial risk if no one brings in a particular model for repair the part will just sit already paid for).
Now before repair shops go and try to become an authorized service provider they should remember that Apple can do surprise inspections of the repair workspace and they need to be formally trained before they can work on a product so even if they’re usually fine just following a ifixit guide they need to go through the proper process
@@johnatkinson1111 oh ofc offer third party repair but make it as drawn out and expensive as possible
@@johnatkinson1111 so either customers order parts and bring parts to shops for installation or go to an authorized shop for one stop repair... not really third party repair more like you can pay other people to have apple repair your device
It’s really cool to see (as someone who works in an Apple Store) that these tools are all the exact same things they actually use in Genius Bar repairs.
Yeah, only they aren’t really necessary to the process AND designed to intimidate and dissuade people from doing their own repairs. If Apple were serious about this they would stop making third party repair punitive, that’s what right to repair is actually about. I mean is it iPhone, or OurPhone?
@@carlkligerman1981 I am in no way an apple supporter but i don't they are trying to Dissuade people with scary Lab grade tools, rather ensure they provide the best possible tools for the job and they try to guarantee the repair gets done as best as possible. they literally provided a step by step guide to ensure this. the tools at $50 7 day rent is cheap it's the parts that cost a lot.
Im okay with not letting consumers have access to original / genuine parts but serialising parts even disposable parts like batteries IS CRIMINAL
Apple makes this available to please the 'right to repair' crowd but they make this as inconvenient and expensive as possible to keep the everyday person from repairing their phone themselves
True
Also not having parts for still-working-but-EoL iPhones like, say, the 7
@@efad3215EoL?
When figuring out the viability of self serve anything you also have to give your time value. Your spare time isn’t worthless! It’s more valuable than your work time because you have less of it. Adding in an hourly rate for your own time while doing these repairs blows it out of the water, better off taking it to the Genius Bar and doing something else with your spare time
yeah and now imagine that IRPs pay the same prices for these parts and have to cover rent, wages, tools (remember, you need to buy hot pockets, pressure plates and repair trays every year for each new model!) AND need to make a profit to survive. It's completely insane! And when you miss your return time frame, you pay full price for the parts which eats away from your profits too...
Something to note is that the tools provided in self service repair are the exact same tools we use at an authorized service provider location. From the screen removal tool to the battery roller to even the screwdrivers. Tools weren’t specially made for self service repair, it’s the exact same tools that technicians. It’s the Apple way all the way through.
The biggest differences are we don’t rent the tools, instead we buy them in upfront and we get access to the back end diagnostics portal.
If you repair iPhones often through self service repair you can buy the tools to keep rather than to rent but for most renting is the best option. I do wish for self service repair when renting you could pickup the tools at an Apple Store rather than having it shipped but I guess it could be a stocking issue.
Let's do the math here, because buying these tools makes no economical sense. I'll just calculate iPhone 12-14 models.
To start off, the "big tools". Battery Press, Display Press and Heated Display Removal Fixture: $587. Heated Display pockets 5 total, $108 each. $540. Repair trays, 11 total, $50 each. $550. Press plates, 11 total, $30 each, $330. We're around $2000 now. Now that's if you're in the US, in many European countries you will pay even more. Especially considering that there aren't as many Apple Stores around here and we also have taxes to pay for these parts (every spare part is at least 10% more expensive compared to US. For example: iPhone 13 screen $239 after credit, 293€ after credit in EU.) So, as an example: iPhone 14 screen replacement:
Apple: $279, you: $239 for the screen alone. You have a margin of $40. Takes around 30 minutes to complete a repair. Technician get's around $15-18 an hour. So around $7-$9 is wages. Another $7-10 goes for rent, utility bills.
Now you have around $20 left. And at least in my company, there's other people who want to get paid. The marketing guys, bookkeepers, the guy at the counter, so there goes another maybe $5-7. Then you also need to replace other tools from time to time like screwdrivers, tweezers, all of that stuff. Won't even consider that here. So let's say you're left with like $12 per repair (which is not even considering your wage as a boss). Now you have to sell around 170 repairs just to make up for these tools. If you're a small shop, you will probably sell around 5-6 per day, if it goes well and customers even want to pay that price. We have 6 stores and we barely sell 6 Apple repairs A DAY. So that's 35-70 business days where you're operating at a loss. No sane business will go that route, I promise.
18:50 That's the thing Austin, Apple only supports self service repair if you do it through them, they don't want third-party repairs to even exist but they know if they completely made it so no third-party parts work, the governments would be on their tail.
Actually, Austin made it look like fun. I agree Apple is doing their best to discourage anyone from repairing their stuff. But, I'd be lying if I didn't admit the tools they gave him looked cool. Next, Apple just needs to make that desoldering/resoldering robot and sell it to us so those of us with shaky hands won't need to visit the noisy Apple Genius bar ever again.
These tools aren’t special to the self service repair program, these are the exact same tools used by apple repair technicians. Apple wants you doing the repair the Apple way, the only differences between self service repair and a authorized repair location is that we get access to the diagnostics portal and we buy the tools upfront so we own them rather than rent them, oh and we have to go through hours of training, I’m dreading battery recertification.
never let austin evans fix your iphone
😂😂😂
I worked at an apple repair depot before, we would call those tiiiny little screws fleas, and there’s a dozen or more holding in your MacBook antennas/hinge covers. They’re such a PIA, they strip the threads very easily, even with the torque driver.
I lost one when replacing the battery in my 2016 SE the other week and all I can say is that it ended up in the hoover 😂
Having worked at a third-party repair place that was certified by all the major brands including Apple, these are the exact tools and manual that were available to us. The only difference with the self-service option was that we also had a macbook that we used to handle their display and battery "calibration" to pair the new parts with the board directly and run their tests and calibration process on the device. Austin doesn't show that part of the process in this video, but the last time I saw someone do full review of the repair process it required calling in and having that processed remotely, not just entering information into a portal for whatever reason, but that may have changed since the program is several years old at this point.
To be fair, this process is complicated because it makes sure the device is at factory spec again once you are complete. Not just for the issue you are trying to repair, but the entire device as a whole. The battery press makes sure a set pressure is applied evenly across, so issues due to damaged internal connections don't happen (like the Samsung Galaxy Note 7). I saw quite a few display replacements fail calibration in my time due to small installation issues or other issues with the device that weren't considered field-repairable. If the device has other issues they won't let the repair complete because it won't be at factory-spec even after repair. It is a thorough repair process, but it is not very consumer friendly.
I am not a fan of Apple, however... the two options Apple had for consumer repair like this were essentially to either make a consumer friendly option that compromised their existing working process that creates a true factory spec repair (something many other manufacturer's repair processes still DON'T do), along with the perspective they believe customers should have of their device repair system... or just move the complicated professional process over and show people how it actually works at the expense of it not being consumer friendly. Since Apple rarely does anything consumer-friendly and they didn't want to do these repairs in the first place, they obviously went with just opening up the existing process that worked.
I used to run a cell phone repair store. This is ridiculous
what happened to your business if you dont mind me asking
I think it’s easy to say this is Apple’s passive aggressive way of preventing self service repair and they obviously don’t care about the environment. But does anyone genuinely believe they went out of their way to develop a cumbersome way to repair their products just so people wouldn’t do it?
It looks more like this is the way Apple’s own support teams repair their products so they’re giving people access to the same pro level of equipment that they use internally. In other words, these tools were never meant to be used by consumers but since they were pressured to create the program, they had no choice but to give people exactly what they use internally.
Now you could argue that they should’ve spent the time creating a consumer friendly set of tools. Who knows if they will or won’t. What’s clear is that that would take time
You're right. These repair tools are exactly the same tools used by Apple and Authorized Repair Centers. Renting the tools is not necessary as well since you can just get the parts and do your own thing.
Apple: “You have the ‘Right’ to repair your phone, That doesn’t mean we’re have to make it easy for you” 💀😭😅😂
9:59
Now take a picture of that and send it to Casetify so they can stop stealing shit…
Apple - Being Environmentally Friendly by planned obsolescence and making it easier to create tons of e-waste instead of being to fixing things since 1977
The main reason why I partially dislike this method is because of the need to still call in for reserialization.
If you have to enter your devices serial number anyways, all of the parts could be serialized by Apple or by their distributor before shipping, making the process easier.
Or not serialize anything at all.
@@alejandroelcid they're already unserialized. just stop the HWid matching from the motherboard to the part in general. even if the replacement part has a serial to it, that's basically like a public key that the hardware knows that will spit a recognizable code to the board to nullify the unofficial part notice altogether.
As a cell phone repair tech for the last 2 years, im not even halfway through and this video has already given me anxiety...
bro austin has a sleeper gym build........that forearm veins are POPPING
So Happy to have gotten off the apple cool aid a few years ago
Only exists to seemingly comply with some right to repair regulation
I’m 45 years old and this is the first time in my life that I’ve ever heard an American pronounce “”aluminium” the correct way. Well done sir!
1:04 thats actually one of the coolest shots ive ever seen that is beautiful
Apple bouta be crazy in the future💀
As people want smaller phones with better features and water/shock resistance... phone interiors have gotten tighter and more layered and much harder to repair. Similar to old vs. new cars.
So, I think it's less they're building with the intent to make it impossible to repair, it's just a unfortunate side effect of miniaturization and added features.
I’d love to see you do vid contrasting this process with the iFixit method/toolkit
Austin, I just upgraded my iPhone 11 Plus for the iPhone 15 Pro Max. The battery was going on the 11 and would freeze when typing in a Google search.
Ordering that kit could be a good repair side hustle
Ken was 100% correct. They did that mess on purpose to discourage people from doing it themselves
Your laugh after the battery installation is classic!
It’s pretty clear this entire thing is designed to make you decide it’s too much work and just bring it to an Apple Store to repair
They're doing it out of obligation by legislation - they are required to make the tools available, they're not required to make them cheap.
I wonder what happens if you keep the 70 lbs worth of equipment and resell it 😅 or fix multiple phones and start a business 😂 i dont think apple really thought this one through, theyre putting a lot of trust in people
There’s a $1200 credit card hold until you return the tools 😬
Of course they're gonna charge you if you do that
@@austinevansapple be like:
*NON GENUINE APPLE PART*
@@austinevansso you need to invest over $2000 to replace your phone screen. Granted you get a lot of it back but still what were they thinking ?
Surely you would be able to find the tools sold elsewhere
10:50 Bro is going BALD
As for someone who does this for a living 😂😂it was great seeing you attempt it, you didn’t do to bad😂👏🏻👏🏻👏🏻
I love how much of a scam and pasive aggresive marketing gimich this is.
am i first?
Nope
no
Second
Ur second
Nope
If The Malnourished Son of Malcolm in the Middle & The Dentist in The Hangover can do it; *You don't stand a chance.*
You can actually buy ALL of these Apple repair tools. Not just rent.
I hear TWEEZER and The Verge's PC BUILDING MASTERCLASS flashes before my eyes! 😂
Trauma attack is real!
That tool rental is extremely cheap and awesome! As a vehicle technician I wish rental tools were that cheap. But holy damn, they are massive and look like great quality
FYI good repair shops can reprogram your True Tone. Also all in repair for a cracked screen using a OLED panel is under 130 installed. -Austin Texas 1Up repairs
We have a local business where im from.. they did my battery and screen for 120 phone runs 9-11 hours w/ heavy usage, and no problems with display. At the time it was an 11 pro max
You can get a cell phone heater and a seperator/press for cell screens as two seperate parts for about 100 bucks online.
Third party repair shops have the tools to bypass the serial numbers, like a tool to copy the old data/serial number from the old display to the new third party display so it will look like it still have the original display on the phone
Jerry rigs everything be like: give me a lighter and a diamond knife and I'll remove that screen for 1 dollar 😂
So you don't need to remove the old screen adhesive or does all of it comes off with the screen?
I always imagined that this is catered more towards third party repair stores who’d make their money back easily and Apple just gave us common folk the option to buy/rent it as well.
How great that you can replace the screen with a mere 30-some steps and a big machine that you have to rent. Thanks for being so consumer and environmentally friendly Apple :)
Is it normal that I get an apple ad just now ? 😂
This is the equiv of when in the 90s yours younger sibling wanted to play the SNES too and you were like "I promise you won't like this game it's too hard" and you hand them the controller for SMW but you're 3 levels deep into Star Road and you tell them this is what all the levels in the game are like so it's better if you just let me handle it LOL! Not a real scenario I swear...
12:10 believe it or not some parents think the same way about having kids, not the throw away part but just give up on current and try again (well some throw away) wow that got depressing fast..
Finally! someone outside of Australia knows how to pronounce aluminium correctly.
4:56 guy acting like he never held a solid piece of tech before 😂
Hearing you say aluminium the right way gives me joy
Apple: If you can't beat them, milk them for everything their worth.
Lol
Apple: $700 repair regardless either at a store or DIY small home factory... 💀
You can't seriously tell me with a straight face that Apple uses this equipment themselves
I replace the screen and battery on an Iphone 6s plus. Bought the small 6s battery and the right screen.
Used nothing but a pointy knife and a guitar pick to pull the screen off. The smaller batter still worked, just had to tape it down and use a bit of super glue. Popped in the new screen on an IOS 14 phone, (there's a reason you don't update), and fixed. Had I updated the phone, I probably would have had issues with the screen and apple breaking that shat on purpose.
I'd love to see Austin try to repair a phone with ifixit's tools ans guides
4:47 Austin Evans is now British. He is officially one of us
The the price scale with the model of iphone? If you were repairing a newer iphone that may cost more to replace, is self service then cheaper?
One thing that I would consider and would really like to know. , is how long did it take you to do the repair from the time you ordered the parts until the time you were finished? And compare that to how much time it would have taken to take it to A repair shop and have them do it for you.
I remember it used to be so easy to fix an iPhone with just a single screwdriver. This is beyond ridiculous.
MY PHONE TELLS ME ALL THE TIME MY CAMERA ISNT AN APPLE ONE. ITS NEVER BEEN OPENED LOL
So I'm the only one that is actually positively surprised that they are renting you all the tools for reasonable cost to do the repairs properly?
Yeah, you can jerryrig it using your wife's hairdryer and eyeball the screen in place, but there is no way you achieve the same level of ingress presentation as when using the proper methods. Imagine if you could get similar tooling from other companies to fix their shit, ie. in automotive industry.
I bet his friend are always saying, "jeez man calm down! Stop screaming!"
I use to do apple iphone repair and iphone batterys at staples and yes they gave us training and didnt even have that machine because u dont need it a heat gun is just fine.
Self repair isn’t available in Ontario Canada unfortunately.
my mouth was legitimately floored through the whole video
3:47 Seriously 😂😂😂😂
Do they sell parts for the iPhone SE 2020?
I used to fix these at Apple, so I'd like to give some recommendations to anyone that wants to give it a shot at home.
5:40 If you have rust on those screws or significant debris try to clean it before you attempt to open. It'll lower your chances of stripping it.
7:12 Never let it cool, removing the adhesive afterwards is more difficult.
7:53 Never close it back together, use that splitter to gently open it like a book. Remember not all models open the same way :)
9:26 This is a great moment to remove the adhesive before proceeding.
12:40 Always be aware of where your finger is when close to the TrueDepth Camera (Face ID Camera), they recommend always doing it with gloves. If you know what you're doing I wouldn't say it's EXTREMELY necessary, but certainly recommended if you're starting out.
This is a pretty cool thing to do if you want to hone on your skills and Apple's procedures, but otherwise just take it to the bar.
You can do some undetectable screen replacement but it involes transfering BGA parts.
At least iPhone 13.
The way apple software locks parts to their phones is the shadiest shit I've ever seen like who the f software locks a back plate to a phone so you can't fix it
Man, such complicated tools! Jerry rig everything makes this look way easier with basic razor and simple suction cups.