🇦🇺 QANTAS | Brisbane - Sydney | Business Class... A Rant, Part 1
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- čas přidán 16. 07. 2024
- Why I Dislike Qantas: A Rant… Part 1
QANTAS has been thrusted to the forefront of customer gripes ever since borders were opened. A lot of these are relating to how they are failing to meet expectations outside of the flying experience. From difficulty in using our frequent flyer points, to trying to use up our COVID-era flight cancellation credits, and even something as simply as chasing after points owed after flights.
It is as if the management is making the process as difficult as possible, in hope that we would just give up. In these 2 videos, I will dive into what has pissed me off so much about the airline to the point I just wanted to get rid of my frequent flyer points. And this explains a little why I am criss-crossing the country in business class - where available.
Other videos related to this trip include:
Virgin Australia Business Class - The Complete Flight Review
• 🇦🇺 Virgin Australia Bu...
Why I Dislike Qantas: A Rant… Part 2
• 🇦🇺 QANTAS | Sydney - P...
Discovering Brisbane's Hidden Gem: The Inchcolm by Ovolo
• 🇦🇺 Hotel Review | The ...
Jetstar | Perth - Adelaide | Economy Class... Better The Devil You Know
• 🇦🇺 Jetstar | Perth - A...
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As a former employee at Qantas, i couldn't agree more. I flew from Perth to Auckland a couple of weeks ago and the food was barely edible.
Sadly i was in such a state due to the nature of my travel that i was forced to endure vinegar like wine. I saw Alan Joyce at Melbourne airport (awaiting a flight to Syd)...and wanted to verbally abuse him. Ok and more. Let's hope when he goes things improve.
As much as we all like to lay all our hated onto AJ, sometimes I feel the board allowed this to happen as well. He was after all answering to those above him. They wanted numbers, he delivered. Its just easier to flame him because it is his face we see, not his bosses. That's really no incentive for QF to change their offerings since there is no competition.
@@ryansoflyOne of the reasons why SIA can charge exorbitant airfares to OZ is because of the lack of competition. They know QF is a joke and people will fly SIA even if they cut cost and raise their airfare.
Just received a gold status match from virgin after being a loyal qff since 1995! Flight cancellations , flight delays , catering downgrade , aged aircraft - time to give virgin a crack and very impressed with the virgin team so far!!
Virgin is great.... Now if only they have the international reach of QF!
Use Singapore Airlines or Qatar Airlines for international services when travelling with velocity frequent flyer as they have points agreements.
@@nickhiscock8948 SQ fares are notoriously super expensive. Am looking at QR next June ADL DOH EDI. Fingers crossed.
@ryansofly1624 The only issue is Qatar Airways doesn't have premium economy. Where as Singapore Airlines does. Business class on international flights to Europe is far too expensive.
Great, funny video again Ryan. Very happy to watch your vid with my coffee before work. Sets the day and my mood up nicely. Qantas reeks of a monopoly. You said it nicely when referring to their ad campaign. But air crew and pilots are wonderful.
Thanks for your support, mate
Another great video Ryan.. cheers👍
Glad you enjoyed it, thanks for watching.
Great video. I am also locked into their FF program with my company. Such a sad state they are currently in. However, I will try to ride it out. I am hoping their direction turns within the next 1-3 years. I agree with all of your comments. I do 99% international travel. Possibly 30-40% business. There is no way I would pay for a business seat. It's always upgrades or reward seats, as I am a high-tier member. The whole business product does not come close to the value they sell for. Very dated. Poor inflight service. The menu could be more varied and higher quality.
There is just no incentive for QF to give anymore than they already are. In fact they'll reduce their offerings and still get away with it.
@@ryansofly I regularly do Syd-Bkk. Flight are maxing capacity. So you are correct. They don't need to change. People are still paying high prices and tolerating lousy services. On the way home, I even tried to go via Singapore and picked up QF 2 (A380) to hunt for an upgrade. I was told at the gate. Meal service will be slow as we have had to downgrade crew numbers due to max capacity. So go figure!!
Great to see, enjoy, very well presented.
Thanks for popping by!
Used to be a Platinum Qantas fanboy but last year I had so many issues with them, I swapped to Virgin where I'll hit Platinum later this year. Their phone service is abominable (spent 4 hours trying to fix a connecting flight that they wanted us to travel back in time to make - even gave the girl the exact flights and dates to make it work and she still had to call me back multiple times), their service levels are dropping and the straw that broke the camel's back for me was their changed flight credit policy: if you cancel a flight, there's not just a fee (for us $120/pax), not just having to spend the whole credit on one booking, but they also hit you with a significantly higher fare than if you were to make a new cash booking. Just flying BNE-SIN for two adults was going to cost anything up to an additional $2500 on top of what it would cost for a new cash fare! They gouge their customers at every turn these days and we get nothing back for it. And this doesn't even begin to cover how they treat their staff... I won't support such a business.
Yes, I cover this nonsensical flight credit issue in part 2. It is really shocking what they're doing as a company.
always enjoy your videos; elite sense of humor
Thanks for your support!
I’m glad the new Melbourne Airport train will be publicly owned and interlinked with the metro system. I used the Sydney and Brisbane airport trains and they were very expensive.
That's if the train ever gets built! Hahaha.... I can't wait. Skybus just doesn't cut it!
@@ryansofly it got the funding finally approved! I see the work has recommenced.
Ha ha yes good rant and so disappointed the little mmm CEO has wrecked a great company but just love how the poor staff have kept up the Aussie spirit. I think if you have lots of points the only way to use them internationally is to upgrade. I did that in April by buying a sale PE to LA ($3200) and flying through Sydney to get the A380 which has more biz seats. I am life time silver and yippee got upgraded both legs. They do have you by the mmm and a pity Virgin don’t have status which accumulates but I am stuck and hopefully the new CEO treats staff with respect but doubt she will unfortunately. Travel safe Ryan
Good on ya, lifetime silver. I've always thought silver + QF Club was a good combo, until I had to plan international travels with QF looking for award seats. It all fell apart really quickly. 😏
1:00 LOL ... Soggy bottom. Love it. Originally from Singapore or Malaysia? Both awesome! ❤❤
Singapore born and bred 😏
I know there is a Go card loophole for using the airport train. I wonder whether they have already closed the loophole. The last time i took the train was in 2018. Looking forward to your part 2 video
I was told to get off the train before the international terminal and take the bus , which would cost a fraction of the $40 fare. Suppose if you have luggage, that won't be feasible.
@@ryansofly You could exit the airport with a negative balance. Hence, I would always board the train from the city with a $1-3 balance and exit the airport with a -$17 balance and dispose the card. I would then purchase a new card when I arrive in BNE and repeat the same procedure again.I used to visit BNE frequently in 2018. I don't know whether it is still possible now. You could "save" even more if you boarded the train at Gold Coast with a $1 balance and exited at the airport.
So your main gripe is about the frequent flyer program, to which I say big deal. The majority of Qantas passengers do not take to the sky dozens of times per year and do not ever reach your silver or gold or higher status - all of that is just a perk for the privileged few.
For me and I would say the majority of customers who choose Qantas, what matters above all else is that we know we have the world's most capable and best trained pilots up front and that we are secure in flying with the world's undisputed safest airline and that's why Qantas rightly charges a premium for its service.
that is absolute nonsense. Another load of BS the marketing campaigns have conned Aussies into believing. Maybe that was once the case, but no more. Aircraft don't crash these days because of Boeing and Airbus making better planes. Apart from the 737 Max. And most airlines have great pilots, its not something just for Qantas. The fact is Qantas fares are always higher flying internationally than better competitors, and the Qantas product is worse. And flying Virgin within Australia is always better than Qantas. Why would anyone in their right mind fly Qantas when you can fly Etihad, Singapore, Malaysian, Japan, and manyyy other airlines for cheaper than Qantas internationally. They offer better products than Qantas anyway. Qantas is nothing less than sh*t and an embarrassment to Australia, and has been for years.
Since doing the hokey-pokey a lot of their pilots have health issues!!
Couldn't agree more! The service nowadays is sooo depressing, and it's insane they can't even serve a pre-departure drink. They really have no excuse at this point..
This is the new norm. Soon we'll be no different to America and Europe.
They have stopped serving hot drinks on the SYD-MEL route and we were only offered some pathetic cheese and crackers and cold beverages.
@@maradona1012 I believe you can still ask for it. They scrapped it post COVID but I have been served hot bevvies between ADL MEL.
@@ryansofly I think Rex still serves hot drinks on short haul domestic flights. I prefer Rex to Qantas for domestic flights and their bid upgrade program is nice. Nobody is so stupid to fork out $900+ to fly QF biz class from SYD to MEL unless the company is paying. I can fly SIN-TPE return on Starlux and stay 3 nights at taipei for $900 lol
Ohh, I wasn't expecting to watch this video till Saturday. Accidental drop? I'm very intrigued by your sentiments on the red roo. It's somewhat unfair as I already know your sentiments having chatted with you throughout the experience IRL. Personally, I am a QF advocate so will endeavour to put my personal opinions aside. Count yourself lucky that you have a city to ADL train. We still have to drive, taxi, uber or bus here in Melbourne. I don't think I can eat a meat pie ever again. Hey, Kath & Kim are the height of aussie fashion. LOL DYKWIA in QF lounges is a MUST experience. I love a fruit salad. hehe "Yellow, yellow, dirty fellow..." HAHAHAHA I absolutely agree that fares have gone north and cutback of pre departure bevvies is a sting. I have ONLY ever had amazing customer service from QF cabin crew. OMG I totally agree with you that Neil Perry's take on asian (or should I say pan-asian) is a big NO NO. OHHHsoggy bottom is not good for breakfast. I'm surprised you didn't bring up your UL tea experience on this flight. LOL I am actually about to book my flights to Edinburgh and thinking of taking QF1 on their A380 to LHR and then BA to EDI. Might rethink that? I used to be Platinum once upon a time but with reduced corproate flying these days, I'm a lowly Bronze :-( Your gripes are valid and fair. Looking forward to hearing your Gripes Pt 2.
Lol train from Adelaide airport? We're pretty much in the same situation as Melbourne! Gosh I have so much to say about Neil Perry...
Paragraphs aid help readability.
QANTAS booked me on a flight to Heathrow via HK using partner BA to pick-up another partner BA. When I arrived at HK at midnight no one from BA was there, from BA to give a boarding pass to BA. I spent three nights in the HK airport hotel.
QANTAS is tolerable for ninety minute bus rides. Emirates and Etihad are best, Internationally.
hey ryan did you mean to drop this one at midnight? anyways a great video as always and i appreciate your humour! Interesting that you are positive about cabin crew, i find Qantas crew to be quite 'stoic' if you like. I had a flight to Adelaide earlier this year with Qantas and when they saw I had an action camera and was a vlogger (even though I wasn't filming much I wasnt reviewing that particular flight) they came at me! 'You must not film any staff! It's a matter of security!!' which is not a reaction I have had on any other flight where i've had my camera in view. Already I booked flights this year with Qantas using points for Premium Economy Singapore to Melbourne and TWO DAYS later I was told those seats were no longer available as they had changed the aircraft. I was now in Economy, and IF I WANTED the points difference refunded or to cancel the flight (I did the latter) I needed to call. ANd then my points refund never happened until 4 weeks later when I called them up again to ask where my points were. The QFF points can be useful overseas but if you are coming in or out of Australia, that flight is tricky at best and good luck looking for business class seats. and they limit seats on easy routes, London is their hub and if you are travelling anywhere else in Europe, they want you routed through London as you go further and therefore use more points. There interface on the website (which is better than their app) is designed to limit the number of places you can enter as a destination or departure point - departure points are incredibly limited. However call up and for an extra 7500pts or whatever it is to use the phone places are available that u can't access online. Using 'multi-city' can also help you get around the limitations. For example I flew Dakar to Dubai on Emirates BC with QFF 75000 points great flight, wonderful crew. Dakar does not appear in the first line as a departure point though. I booked a rewards seat Melbourne to Sydney last year in the first line and Added Dakar to Dubai in the second! Sorry I am ranting. But I will say - for me Velocity is now a better program, not as many airlines but Etihad, Singapore, Qatar - to name a few are great airlines. in summary - great video!
Lol yeah i uploaded it by accident.. oh well
100 % agreed brother, have you ventured to Kuching Sarawak? Great place to visit n the food is absolutely fantastic, keep up the good work always enjoy watching champ
Yes I have been to Kuching, and Kota Kinabalu. Agreed fantastic food and very VERY reasonably priced.
@@ryansofly yes indeed brother a fantastic place, did you do a review on Kuching?
@@1960salty nah last time I was there was yonks ago. Before CZcams even existed. 🤣
Like you hovered around gold, but I got a nice set of Jamie Oliver pots and pans.😊 😊
Haha do you now... 😏
Any chance of a bonza flight review amy time soon??? Great video as always
Patience, my friend. I'm flying them in October.
Mate, here you go...
czcams.com/video/lt54pLoHRMA/video.html
The same can be said for Singapore Airlines except that the cabin crew and inflight product are much better than Qantas. The Qantas B737s are horrible especially the ones without IFE screens.
QF has A321s and A220s in the near pipeline. Let's hope they take that opportunity to wow us...
QF has simply no wow factor. It is just an average airline with a fleet of ageing aircraft and lousy inflight product.Even a new airline like Starlux can thrash QF anytime.
Hey girl. I need your aviation sisterly advise. I was offered an upgrade by qantas ( SYD - ADL) for 13k points. My initial economy class was redeemed at 8k points. Is the upgrade using 13k points, worth it?
I've twice lost of 120,000 Qantas points due to not flying frequently enough and now if I fly Qantas or jetstar I don't even bother using my frequent flyer account number to accumulate points - I've just given up on them. But in past years, I must admit I have used points only for return overseas flights and accommodation.
Yeah the trick is even if it's one point going into your account, its considered an activity. That's why you have your FF account attached to your daily activity besides flying. Ouch... 120,000 points... TWICE! That's painful.
Points being lost is really annoying. I park my points on my Amex card.
Cant agree more.
Thanks for watching. Stay tuned to part 2 next Saturday!
But coffee in a plastic cup. I love you videos Ryan. SIA is the best Ryan
Thanks for watching! 🙏🙏
Perhaps you could consider making a comment that the so called Spirit of Australia QANTAS do not even fly a single international flight into the capital of South Australia ADELAIDE.
Adelaide, a city of 1.5 million and a Qantas international "no-go-zone".
Sometimes we forget QANTAS isn't a national flag carrier, they are a business. Suppose they go to where the profits are. Which means MEL/SYD centric. They've tried ADL, but they can't compete with SQ CX MH EK QR because those airlines offer so much more connectivity through their hubs to all over the world. QF flew ADL SIN and even then it was a measley 3x per week, and that flight wasnt even an ADL terminator, it was a SYD ADL SIN. CBR has literally NO international demand. SQ and QR have tried and COVID has put a stop to that. DRW SIN was supposed to happen with the E190 in Jun 2023, and that news quietly fizzled away with no development. How can you fight with SQ's 737 Max with those lie flat Vantage seats in business class?
Why would they? Just to satisfy some povo bogan who will make them no money who whinges on youtube? 🤣🤣
I cannot see how Brisbane airport terminals will cope with the olympics in 2032
I wonder about that too. They have the space, so let's hope a terminal expansion is in the works.
govt will probably just cancel games like did with Comm games.
Another wonderful, funny vid. Thank you.
Glad you enjoyed it 🙏
I generally fly Virgin, but when I fly Qantas recently I have had quite poor experiences. Be it delayed flights, lost baggage or poor customer service. Not to mention their older aircraft interiors compared to Virgin...
Your views about QF isn't a surprise.
I found Aussie airports to be pretty lacklustre and dull(both Melbourne and Sydney). Their quality is always questionable. Back when I travelled to Sydney in 2008, the airport was undergoing some renovation works and there was the shrilling sounds of drills coming from the cordoned off areas even at 3am in the morning. Even India has airports that are leagues better than first world Australia. Appalling!
Sydney has WSI coming. But Melbourne is a shocker.
Not only Aussie airports but Aussie airlines. Aussie airlines like virgin, qantas and rex are all pretty lackluster and have no wow factor unlike Asian carriers such as EVA Air, Cathay, Starlux, ANA, SIA. Flying Virgin or Qantas is like taking the public bus or train.Nothing spectacular. Even Flydubai is much better than QF despite being a low cost carrier
@@ryansofly Atrocious for such a rich country
@@axan50transportproductions Everything is a ripoff in OZ airports. Don't forget you have to pay for using the trolleys. The Qantas domestic terminal in Melbourne has a sterile environment and looks like a hospital. I remembered they kept repeating the security announcement every few minutes at QF domestic terminal in BNE. Pure madeness!
Vegan quiche? But then you said it contained egg, as quiche should but that's not vegan, just vegetarian.
Must've been my accent. I said BACON, not vegan. 🤣🤣
@@ryansofly 🤣👍
The guy who took the airline from one of the best in the World to rock bottom was paid tens of millions in salary. Even more than much larger companies’ If a Brisbane to Sydney bus trip why go Business Class in the first place? Lastly, when QANTAS is in need of assistance, the Government pays more attention than, the. when pensioners need help. Corporate socialism before public safety nets.
Sadly QANTAS isn't unique. No CEO of a corporate entity would like to see a dip in profits under their watch. Woolies, Coles, banks... Are all the same.
@@ryansofly True.
Qantas not even in the top 10 airlines in the world
Depends on which survey you're looking at... Hehe
@@ryansofly SKYTRAX Awards
You mean Scamtrax?
@@bearchan3181 qantas ceo must have pay you will
If you're going to describe Qantas's international network as "pathetic" you need to actually show a correct map.
Firstly, Qantas no longer serves the following two routes...
Dubai - London
Sydney - Beijing
The map you showed misses the following which QF currently flies...
Perth - Rome
Sydney - Seoul
Sydney - Auckland - New York
Melbourne - Jakarta
Sydney - Bengaluru
Melbourne - Delhi
Illustration purposes only! Thanks for your detailed response though.... 🙏
it is pathetic, along with everything else Qantas does.
Now that that Alan Joyce is gone golden days for Qantas !!putta ran this airline to the ground🤯
He ran QANTAS like he did Jetstar. Great for the shareholders, bad for customers. His bosses were obviously very happy with the results, that's why he stayed on for so long.
@@ryansofly IMHO not a long-term approach to your customers. And if you upset your customers, as they have, the inevitable result is no fares being paid.
When I was still working, I was shipped around the world via Qantas, and would swear by them in all the ways that matter. My last experience was on a return Jetstar to Tassie. What a jarring difference.
@@John.0z sadly, QF is at the top of the OZ airline food chain. They really have no incentive to give us more.
@@ryansofly You may be right.
I can only hope that the Qantas board - who have done such a dreadful job for the last decade or so - manage to put someone with a brain into the role next time.
After they chose and stuck with Joyce, I don't hold a lot of hope.