I once worked with a very experienced advisor, she will check service histories, and sum up the labour hours even ahead of me, engine jobs she will order gaskets, seals, etc etc, suspension jobs, she will order parts that are usually seized and needs to be cut, me as a mechanic, I just had to do what my contract says, fix cars. If an advisor can do their jobs fully without me doing half of them, I have no problem with how much they are paid. But too many times advisors are just email pushers and phone callers.
Couldn't have said it better myself. I had the same experience where advisors would do a lot of up front estimates and parts ordering, and I had advisors that could not even quote tires without me going to the parts guys myself to get them a quote and that was such a waist of time. So just depends, they are a high rick sales job so if they are good at it they should be paid well just like a tech that is efficient and doesn't have comebacks.
That’s me I’m both being a one person shop owner. Not everyone can make it work for sure. Forklift techs though are usually dealing with another business not consumers I’m guessing?? Your average person doesn’t own a forklift
Once spent 3+ unfortunate hours in a Nissan dealership waiting on my car while seated next to a row of service advisors. It soon became clear they were all employing up selling tactics using fear and danger to convince naive customers, usually women, they should find a way to pay for a huge repair because something might happen to them. Most of the people couldn't afford the repairs but the advisor would say something like, "Imagine your whole family is in the car and the transmission fails because you didn't do the full service flush maintenance," and so on. It was sickening to witness and an eye opener. Haven't set foot in any dealership since.
The first time I heard “ service writers are secretaries for mechanics”. It stuck with me lol. At my job we have computerized RO’s and video MPI’s, we add the rec’s and labor times. Send the RO to parts for prices. Then the customer can approve the work with out the writer doing much apart from having written the RO and closing it out when it’s done 😒. I guess if I got paid to be both I could….which I sorta already do except I don’t get paid to be the writer🙄. But I prefer not to deal with the customers I just wanna fix the cars 🤷♂️😂. By the way. Since you a 1 man shop. What do you in situations where you need an extra hand with a job your working on?
@@Enrightauto that reminds me. We also have to flag our own hours in The system on top of that. All just things that slow the tech down. But I will say The transition from paper MPI’s/RO’ to computerized was a good thing depending on the tech. Some of the techs didn’t take to the technology very well especially in typing quickly. Where as I can type rather quickly and rarely looking at the keyboard if ever. Before we use to have to drop the RO’s at the writers desk and being it’s a big shop it was a long walks back and forth and then going to parts and waiting to have the parts pulled. Since now every tech has a computer terminal. We are able to send the RO to parts and the writer with out leaving our bays. And when Recs get approved by the customer both the tech and parts receives the notification and from there parts will send us another notification when the parts are pulled and ready for us to take from the counter. Definitely a time saver on that side of the things.
@@yellowrice1453 yea paper ro’s are goofy and a waste of time. Sounds like you guys need advisors. The shops efficiency would skyrocket and revenue would increase like crazy.
I have always felt like the service advsior should be a lead technicians job / retired mechanic. Someone with experience but just cant physically do the work.
@Enrightauto you just gotta take the worse mechanic and make them an advisor. That's kind of what we do in Aircraft Maintenance. The physical or mentally unable we push to logistics and management.
Before i watch this ima answer the question....NOPE!!! WHYDO THEY GET A CUT ON A 10K ENGINE AND LABOR AND WE, THE TECHS, ONLY GET LABOR AND WE ARE IN AND AROUND THE ENGINE TOUCHING EVERY INCH OF IT AND THE ADVISOR DOESNT EVEN KNOW THE STROKES OF AN ENGINE
@@Enrightauto no sir i watched, i just wanted to answer the question before watching lol but i do like how you said usually techs have issues being advisors...i agree...its hard for us to "dumb it down" and explain things in a way for the customer to understand
I once worked with a very experienced advisor, she will check service histories, and sum up the labour hours even ahead of me, engine jobs she will order gaskets, seals, etc etc, suspension jobs, she will order parts that are usually seized and needs to be cut, me as a mechanic, I just had to do what my contract says, fix cars. If an advisor can do their jobs fully without me doing half of them, I have no problem with how much they are paid. But too many times advisors are just email pushers and phone callers.
Very well said
Couldn't have said it better myself. I had the same experience where advisors would do a lot of up front estimates and parts ordering, and I had advisors that could not even quote tires without me going to the parts guys myself to get them a quote and that was such a waist of time. So just depends, they are a high rick sales job so if they are good at it they should be paid well just like a tech that is efficient and doesn't have comebacks.
advisors is stressful bc they take sht from customers
Try being a forklift road technician you are both. Minus the flat rate bs.
That’s me I’m both being a one person shop owner. Not everyone can make it work for sure.
Forklift techs though are usually dealing with another business not consumers I’m guessing?? Your average person doesn’t own a forklift
Once spent 3+ unfortunate hours in a Nissan dealership waiting on my car while seated next to a row of service advisors. It soon became clear they were all employing up selling tactics using fear and danger to convince naive customers, usually women, they should find a way to pay for a huge repair because something might happen to them. Most of the people couldn't afford the repairs but the advisor would say something like, "Imagine your whole family is in the car and the transmission fails because you didn't do the full service flush maintenance," and so on. It was sickening to witness and an eye opener. Haven't set foot in any dealership since.
Yea they are out there for sure. I worked with some of them myself but just like any other job there are bad apples in every profession.
The first time I heard “ service writers are secretaries for mechanics”. It stuck with me lol. At my job we have computerized RO’s and video MPI’s, we add the rec’s and labor times. Send the RO to parts for prices. Then the customer can approve the work with out the writer doing much apart from having written the RO and closing it out when it’s done 😒.
I guess if I got paid to be both I could….which I sorta already do except I don’t get paid to be the writer🙄. But I prefer not to deal with the customers I just wanna fix the cars 🤷♂️😂.
By the way. Since you a 1 man shop. What do you in situations where you need an extra hand with a job your working on?
Sounds like they have the techs doing too much work which adds up to inefficiencies in the shop.
Also I just figure it out 😂
@@Enrightauto that reminds me. We also have to flag our own hours in The system on top of that.
All just things that slow the tech down.
But I will say The transition from paper MPI’s/RO’ to computerized was a good thing depending on the tech. Some of the techs didn’t take to the technology very well especially in typing quickly. Where as I can type rather quickly and rarely looking at the keyboard if ever.
Before we use to have to drop the RO’s at the writers desk and being it’s a big shop it was a long walks back and forth and then going to parts and waiting to have the parts pulled. Since now every tech has a computer terminal. We are able to send the RO to parts and the writer with out leaving our bays. And when Recs get approved by the customer both the tech and parts receives the notification and from there parts will send us another notification when the parts are pulled and ready for us to take from the counter.
Definitely a time saver on that side of the things.
@@yellowrice1453 yea paper ro’s are goofy and a waste of time. Sounds like you guys need advisors. The shops efficiency would skyrocket and revenue would increase like crazy.
I have always felt like the service advsior should be a lead technicians job / retired mechanic. Someone with experience but just cant physically do the work.
True the issue is most mechanics do not make good advisors
@Enrightauto you just gotta take the worse mechanic and make them an advisor. That's kind of what we do in Aircraft Maintenance. The physical or mentally unable we push to logistics and management.
Before i watch this ima answer the question....NOPE!!! WHYDO THEY GET A CUT ON A 10K ENGINE AND LABOR AND WE, THE TECHS, ONLY GET LABOR AND WE ARE IN AND AROUND THE ENGINE TOUCHING EVERY INCH OF IT AND THE ADVISOR DOESNT EVEN KNOW THE STROKES OF AN ENGINE
Way to answer a question without watching 🙄
@@Enrightauto no sir i watched, i just wanted to answer the question before watching lol but i do like how you said usually techs have issues being advisors...i agree...its hard for us to "dumb it down" and explain things in a way for the customer to understand
Weren’t you on the jaded mechanic
Yes
Great video
Thanks for watching!
First!
💪💪💪