Unwritten Rules Service Advisors Need to Know!
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- čas přidán 8. 09. 2022
- You don’t want to miss this very special Drive By, as Chris and Coach Christian welcome Coach Cliff on today’s show. These service drive experts give advice on what you need to know as a Service Advisor. Whether you’re nervous about starting the job or you’re an experienced advisor wondering how you can improve communicating with your customers, this Drive By has the answers you’re looking for.
What advice do you have for new Service Advisors? Or if you’ve just started, share your concerns in the comments down below! Don’t forget to like and subscribe.
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Hey Chris, I work at Christian brothers automotive in Houston and I just notice that you are speaking at our event in Houston this month. Dude I'm excited to be there and hope they allow us to do a meet and greet. I started in this industry 16 months ago with absolutely zero experience or knowledge. I have listened to your videos every morning on the way to work... even up to this very day. I have been self taught and guided with your ideas and procedures.
I was promoted to SM after 7 months and haven't looked back. I look forward to this conference coming up. I owe you alot my man. Thanks for your knowledge and willingness to help.
-Jared
We have 200 RO open at Hyundai lol😂backed up on engines
Great advise
How the customer feels is super important. Good hospitality is better than excellent customer service.
Commenting on the video for the algorithm
Top two Service advisor attributes- Definitely earn the customer's trust and confidence, but number two is organization and ability to multitask, which will significantly help you to deliver what you promised. Techs will love you if you do these two because your ASR penetration and upfront selling will be strong as death.
14:39 so true. I was with Honda from 2017 - February of this year and I’ve been with BMW for 8 months now. That coolant reference took me out, haha. Wont ever leave this brand.
"Try being an advisor for Kia they don't break." I am a porter at Kia training to be an advisor. Basically, a quick lube and recall advisor hahaha
The thing with the truck dealerships are that the drivers are often not the “customer”. Big fleets take priority and are largely warranty repairs.
I work at Freightliner. Have 1500 RO a month. Our commission is based off total service gross profit. Not individual sales. I like and don’t like it at same time. I’m a worker feel I would do just as good or better if individual. But it’s nice to know don’t always have the pressure to make the sell. Just need to process and move on. Truck dealers are different in a way that 99% of work is coming. Meaning they have to repair to get truck on road and make money. The driver not making money. The broker not making money the company not making money when that truck is down. Which creates a more hostile work place due to the emotions and rush for repairs.
First guys jokes are not funny. Great content though.
I'm going to need you to not disrespect Christian like that, JK lol
Would you please make the videos shorter?