What's it like to be a shift manager at a homeless shelter?
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- čas přidán 5. 09. 2024
- Jeff Bernsen and Efraim Primero, who work at Interfaith Sanctuary, keep things running smoothly at the night shelter. The facility can accommodate up to 165 people a night.
I have managed homeless shelters and treatment centers for the Salvation Army and I enjoy helping homeless people and anyone associated with legal obligations make progress and watch them grow. I have always loved reaching out to people that nobody wants anything to do with.
How did you get into a management position there? Just started volunteering at a Salvation Army shelter and am thinking about maybe working my way into management eventually
I love that he cares and wants to place a smile on their faces
I get these comments. I’ve run a shelter for about 3 years now and I have to say it is extraordinarily tough to live in a shelter.
I have personally seen people get attacked, robbed and abused by other clients. I’ve also seen staff mistreat and make fun of people. It’s easy to fall into as some clients become your weird uncles at thanksgiving except you see them 40 hours a week.
As a manager I took a lot of time to make sure my staff treated people with respect, it can reciprocate and everyone has a better time.
I’ve seen some serious horror stories but it can always overshadow the people that get into treatment or housing.
My advice if anyone wants to work in this field is be professional consistent and kind. Don’t take anything personally ever. Also, don’t act like a cop and don’t act like a client.
I have BEEN in the shelter and I haven’t seen any violence, but I definitely got stolen from by a resident, but it was while I was in quarantine because I was in testing for Covid and that was back when the test took 10 days to see if it was positive or not but that is very true. A lot of the people who worked at the shelters were residence themselves and depending on how they get trained, they act like cops, or they take things personal, and they were literally a handful out of the dozens who work there were actually kind and co considerate, and talk to us like humans.
I mean, even while I was staying there, I was sick because you get sick of the shelter, because the hygiene isn’t always up to par but I had to remind them to get me breakfast lunch and dinner while sick and was given medicine pills that don’t work my body responds to NyQuil and Day quick and unfortunately the front desk women had other things to do than worry about me being sick and stuck in a small room for 10 days 😢
Kindness was certainly lacking in the staff and even though they didn’t cause any trouble for me because I knew how to get around the personalities but just accommodating the personalities and whatever fashion they came and approached me in, but is I shouldn’t have to do that in or should anybody else because just like they deserve respect so do you and everybody deserves to be communicated to Luna respectful and effective fashion especially if people are coming out of crazy situations me, my situation wasn’t as bad as some other people have been on drugs and have come out long term abused victims.
Quarantine was super difficult to manage, I tried my best to go in there as much as possible not only to make sure they’re being fed but to at least talk to them for a little bit. I only got Covid once doing this, but that was worth it since isolation was absolutely dreadful for people.
I’m glad you didn’t have to experience violence, it’s rare but happens. I guess I had to deal with those situations as they arise so I might be jaded
Kindness and understanding goes a long way, I sincerely hope you are out of the shelter system.
It really is I’m in one now . Not a healthy environment I haven’t got any of my stuff stolen thank God but I do witness a lot of
Violence here and staff not rly the best a lot of them
Don’t care tbh Some are nice but shelters are a nightmare not a fun time definitely can tell a story though about your experience to help others . Clients abusing other clients and somehow getting away with it is just so wrong
I stayed at the Lantern House shelter in Ogden, UT for one night and it was a nightmare!!!!
Where do you stay now ?
I would much rather forget about my stays at any homeless shelter.
I starting at Salvation Army and nervous about bringing bed bugs home. I wish they had stricter hygiene policies
Prayers to those people . Foster the folks .
It can be difficult to get someone up in the morning if they're suffering from major depression.
I thought about starting my own homeless shelter
looks like a jail
It basically is. Except you can leave if you want.
@@RedeemingLightthen it’s not a jail…☠️
I worked @ the Sally in Chattanooga. The people were cool and Lenord the cook rocked.
This video is from four years ago ; that was before the coronavirus pandemic what’s it like now?
Stayed at Sophia Way those women were crazy! I hope to never go back there. Case managers except one who worked the over night, weren't very personable or congenial. The women were thoughtless & had some personality disorders. There was also bullying, and a fight.
it is my experience that people the lower-level staff normally a psychopath who can get a job anywhere else giving those who already going through a tough time hard time and abusing them
@Semi Trucker... I'm going through this right now...the staff has issues I have nothing to do with; you can clearly see them abusing others. Bcuz I'm filing a grievance, staff is on me like stink on poo. I'm afraid to lay down & sleep. The security guards are just as bad... It's terribly sad to be going through this homeless ordeal & be treated so badly by staff...
@@whysugah95 Hope it worked out for you man... That sucks 😔🙏✌🏼
2:28 they missed a cup there 😂😂
Why is that funny?
I noticed the porcelain bowls on the bed legs to keep the bed bugs off.
There are numerous problem with shelters - poor maintenance, bad staff, bad management, the corrupt pay backs that these shelters get; bad artificial food; and worse promoting pseudomedical services. Always investigate thoroughly these shelters and you’ll find that they aren’t as clean and running or treat people well as they like to portray.
oh yes sounds so nice unless you have been there. the truth is not presented in this video.
@Justin Chen how is it? I haven't worked in a homeless shelter before but I have a job interview tommorow for an overnight counselor position to help people who are homeless with housing.
@@crush9197 Interview for security im just hoping i dont have to knock someone out
@@KillaSmit20789 i worked security before it pays good where I live. I was getting paid 25 the hour. I never got the homeless shelter job, i work as a lab assistant now in a toxicology lab, but it sucks I am just using it for experience so I could get a job in healthcare, maybe nursing. I also never fought anyone as a security guard but I was a guard for a pharmaceutical company. I was kinda like a receptionist and had to know a lot which is why they paid me 25 the hour. If you CA look up biomarin and try to be a guard there because that is where I worked at
@@crush9197 Nice. Im in nyc and the job is 25$ as well, I never had to get physical with anyone b4 at other jobs but for 25$ im thinking i probably might so ive been lifting a little more to be ready for whatever.
lol
Good job hope it's all safe healthy good food
It’s not most the food is past the best used by date or expires the same day 🥲
bullshit they won't let you stay if you have a night job. and some staff are abusive there at Interfaith Sanctuary in Boise Idaho. if you dispute any decision made by any of the staff they make it a mission to make your life more miserable than it already is. no laundry services. because theres mot really any work around the area for the homeless because noone wants to hire them or its just day labor. and noone wants to hire someone that cant afford to wash their clothes on a regular basis.
Wow that’s awful the staff then. all shelters should have laundry mats that’s crazy :( The guy in the video seems nice but some people are good actors. I hope the staff who are abusive get fired.
All true. Same experience at Bethesda mission in PA. Crooked as hell.
I’m homeless, have 2 jobs, not on drugs or alchohol and I would never use a homeless shelter. Never.
We have started a program called Sunday morning breakfast working with un housed Unitarian universalist society of Burlington
It can be very dangerous for the homeless people living in the homeless shelters in this post coronavirus environment!
So they should be on the streets?
@@hellobot67 Where do you suggest they go?
That's one of the reasons we have rules, to help us live together safely.
@@mwatercressThere are numerous problem with shelters - poor maintenance, bad staff, bad management, the corrupt pay backs that these shelters get; bad food; and worse promoting pseudomedical services.
@@EmilyGloeggler7984 I've cleaned up many homeless encampments and it is hard for me to believe that the shelters are more dangerous by any measurable objective standards. I have also lived in a van when I was a child for a year and it's not the same as being homeless on the street. We never left a mess or stayed anywhere we weren't welcome.
Im about to volunteer during covid
How did it go?
How did it go?
still in fossil dorm realm military style , not taking into account that disease spread quickly from infected person to person in corwded space...see what i mean refusing to change, when all of it can be remodeled rebuilt as per who should get what kind of space and where and how... its a pity that that none of intellgentsia is never invited to create new social civil restructurings..
Do they have to fall asleep with that loud noise in the background going all day and night to?
When I was a trucker I had to park next to a old prolly 1970s kenworth semi those didn’t have a muffle so it was a very loud droning to where it vibrated my truck. Honestly the droning put me to sleep. So I would assume if your tired enough you wouldn’t care
@@adventureguy4119 hmmm no kidding. Thanks for sharing
Good God BuffTron I know that single key was a dead giveaway...
At least they got beds. We got jail bunks n cotts. Lol
You homeless?
Budget cuts
Shelters suck
Would you rather sleep outside
@@dianahelmerI’d rather alternative legal ethical options.
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Uhhhm .... Uhhhm ..... Uhhhm ..... Uhhhm 😭