2024 Energy Utility Benchmarks Report | Video Highlights

Welcome to the era of utility customer personalization. Today’s customers expect more relevant, valuable and customized content than ever before. Utilities are delivering on these expectations and creating stronger customer relationships along the way.
Questline Digital’s 2024 Benchmarks Report explores new data, insights and best practices to help utilities create amazing customer experiences at every touchpoint.
Discover important insights from our new report:
• Why welcome messages are no longer nice-to-haves
• How newsletters build stronger customer relationships
• Why customers are paying attention to My Account messages
• What content topics are most engaging
• What days of the week are best for sending emails