How to find your BitLocker recovery key | Microsoft
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- čas přidán 24. 07. 2024
- If your system is asking you for your BitLocker recovery key, BitLocker likely ensured that a recovery key was safely backed up prior to activating protection. There are several places that your recovery key may be, depending on the choice that was made when activating BitLocker. This video is designed to help you find your BitLocker recovery key.
If you are unable to locate the BitLocker recovery key and can't revert any configuration change that might have caused it to be required, you’ll need to reset your device using one of the Windows recovery options. Resetting your device will remove all of your files.
Table of Contents
0:00 Introduction
0:22 Find your BitLocker recovery key (personal Microsoft account)
1:00 Find your BitLocker recovery key (work or school account)
1:40 Conclusion
Learn more: support.microsoft.com/en-us/w... - Věda a technologie
Whoever thought of this bright idea deserves to be fired
It's so secure...it's stupid
infuriatingly effecient
So true
Curious, what is your issue with it?
Damn skippy.
Totally agreed.
I have very important files in my HP Laptop and they will be gone forever.
I can't find the Bitlocker key because Windows was already installed in the laptop when I bought it on Best Buy. They don't have it neither. Whoever in Microsoft have think this was a smart idea... (lock off everything after an update)... should receive a Gold medal for stupidity.
What you should do is run your files through a decryption algorithm, and then once you get your files switch to linux
😂
Same problem . Did you find a solution?
Facing the same issue…any solution .@@ahmadaskar3360
Absolute garbage if we’re being completely honest. Just had to factory reset my PC and now will have to manually reinstall and reactivate every app I was using. Forget the countless important files I for sure lost due to a Windows update fault.
How about getting the user to be aware of this security key and to have them save it somewhere when they FIRST set up their device instead of them being unable to locate something they never set up themselves to begin with.
and looking around online, this exact issue has been around as early as /018 from what I could find.
Unbelievable
It's done on purpose to make people buy new laptops
How do you expect me to see what my recovery key is when I can't even login to my laptop.. Like huh
😂😂
"You guys _have_ phone's rIgHt??!?" - That one fucker on the Diablo team.
Enter your Microsoft for another computer
Completely useless….got an exam tomorrow and I’m locked out of my laptop which had all my notes.
Asking for some useless bit locker key which I never even turned on or heard of….went to the Microsoft account connected to my laptop says there’s no bit locker key. Thank you Microsoft for helping in failing me in my exam
Did you find the key when you checked again? The same is happening to me so I am not sure if it’s a common issue
@@atomicguitar1108Same happened to me what should I do
may be you didnt sign in your microsoft account
@@tech-explorer4180microsoft doesn't send you the verification code when you ask for it
Welcome to the Windows 11 experience! Where updating the OS leads to reformatting the computer! Amazing.
😁
Why would you update to W 11 when literally every IT specialiat says that it's garbage?
@@Bebronchik Every IT specialist DOES NOT say that it's garbage. Are you even in IT yourself? Because such a statement makes me think you are just parroting some random statements you've heard in the zeitgeist or on a random reddit page.
@@Bebronchikit's not by choice. It forces you to do it
Entering the bitlocker key in Windows recovery just says it can't unlock the drive. Third time bitlocker has locked me out on three separate computers.
hey Microsoft, the bit-locker screen is appeared on my PC, but i can't reach the sites you have indicated, it always responds as not available page. if I can't load the page how can I get the key?
Before you ask, it's my personal account and it requires the "myrecoverykey" page. Also, all the links you have send in this comment section are down. Can you please remove this feature or at least make it optional, because this is really wasting so much of our time here.
With the best regards.
Don’t worry. Microsoft will not reply back to this😂
I have the same issue
lol. I just had to format my Dell XPS 13 b/c of this same issue 😂. Lost all kinds of valuable info . Should have gotten a MacBook and I will never purchase any other windows computer or anything windows at all! Horrible company since bill gates sold it.
Buddy putting this in a CZcams comment section is like the least optimal way of making MICROSOFT see it, the company known to not listen to their consumers at all
you'd need to make a petition, get about a million signatures, write a letter to them everyday, and have a divine intervention to be able to get them to do jack shit about it.
Well done Microsoft. This would be a brilliant idea if the verification code you send to verify that the Microsoft account I'm already logged in to actually sent to the email address with which I logged into Microsoft with in the first place. Genius!
You don't receive your verification code either?
Hi,
I am not able to solve bit locker problem. I have checked in my ms account .. it is bsowing me "No BitLocker recovery key found for this device" .. but my laptop is asking me bitlocker recovery key ...
Im never buying a Microsoft related product again
ME TOO! THEY ARE THE WORST THIS RECOVERY KEY TOOK 24 HOURS OF MY LIFE
I cannot find where my code is stored 😭
What if you are unable to get the bitlocker recovery key at all?
Ya gotta reformat the drive, not even sure you could get into in safe mode. Forgot my password and MS says it's not the recovery key for this drive which is strange because it's the only external drive I have encrypted with bitlocker. I opened it in 2020 but have no idea what the password is now
You lose everything
I haven’t got access to my university email I used what can I do? My laptop is brand new
I have my keys backed up on usb and on my Microsoft account, but I think a hacker cloned my boot drive as the device id doesn’t match . How can I fix this?
I have been trying so many things to get past the Bitlocker screen. I even went into cmd and used the command to search for my recovery password, however all it shows is my ID and that is it. I got this computer not too long ago, and now I need it more than ever for school. Is there a way I can be given a password or am I just stuck this way?
Hi there.
Thanks for reaching out to us. We understand that you need help to retrieve the BitLocker key to get access on your device. Please know that we really appreciate your efforts when you tried steps/ways to address this concern. We'll do our best to further check on your concern.
For us to determine the right solution and recommendation, please confirm the following information:
* Have you tried checking ways to find your device BitLocker key through the information on our available article: support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-0b89-ea08-f143-056f5ab347d6?
* Are you using a device that you owned or provide by your school or work admin?
* Have you tried to reach out to your device manufacturer and coordinate the issue that you are encountering?
Do come back with the required information, and we would be glad to assist you.
Hi there! How are you doing? Do you still need assistance w/ your BitLocker key concern? If so, let us know and don't forget to answer the previous questions we asked. We're always here to provide assistance. - Liza
I CAN’T ACCESS MY PC !? I never setup this bitlocker key I was using windows 10, how can you do this. This is the most stupid thing I have ever seen
This was helpful. I got my recovery key as soon as I logged into my MS account. Thanks
thank you so much . This video helped me so much.
I have received 2 microsoft recovery keys of 2 drives which one should I input
I entered the recovery key and presses continue, but it returns to the bitlocker screen again.
Did you get any solution?
@@matildatirkey9589 no, I have a single hard disk so I had to format the hard and install windows again 😓
Exactly, it's a scam
@@matildatirkey9589 unfortunately no, I had to wipe out the entire disk and lose all my data.
Very helpful presentation, went right to it! Thanks so much.
Hello, when i put the key (from my Microsoft account) it gives me “Failed to unlock with this recovery key”. What should I do ??
Hi there! We've seen your comment, and we'd like to help you with your BitLocker concern. You've mentioned that when you put the key from your account it says that, “Failed to unlock with this recovery key”. In this case, kindly double-check if you'll be able to find your recovery key on your Microsoft account using this link instead: msft.it/60595o7gN. We also suggest that you refer to this article for further details on how to find your BitLocker key: msft.it/60505o7g4.
We look forward to your reply.
Same message “Failed to unlock with this recovery key” ☹️
Our apologies for not getting back to you sooner. We just want to confirm, may we know if you have the option to skip the drive on your BitLocker screen? Your BitLocker recovery key is a unique 48-digit numerical password that can be used to unlock your system. Aside from your Microsoft account, there are several places that your recovery key may be, depending on the type of sign-in to Windows.
The following are the only places where a key can be located.
* Saved to a Microsoft Account (MSA)
* Saved to Azure AD
* Saved to Active Directory
* Printed (physically or in a pdf)
* Saved to a file
We hope that everything will be sorted out the soonest. Feel free to get back to us.
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/60095satL
Thank you for your time, and we hope that you have a great day!
after entering the key from the given id it shows the same page again
This video did not help however I kept mucking around and was able to get a recovery key in the system at first it was saying I cannot log in with personal account I have to use business or school and I have nither. Dont know what I did for the computer itself to let me access one but it did fingers crossed it works.
Mines keep saying try a different url
I thought the bitlocker thing was a scam or hack. this video helped calm me down
To recap, if you can't boot into windows and you don't have your recovery key, wipe the hard drive and lose all of your data.
It won't even let me do that smh stupid Microsoft man
Hi, there! Thank you for reaching us out. We're sorry to hear that the troubleshooting steps shown did not work for you. Allow us to help. To take a closer look at your concern, can you please tell us more specifically what happened? Did you encounter any error?
We'll wait for your response.
Hi, there! We haven't heard back from you. Hope you are doing well. Just a quick follow up in answering those questions above so that we can better isolate your concern. Feel free to send us a message again if you need further assistance. Thank you and have a great day!
@@MicrosoftCustomerSupportHe isnt responding but I would like to steal his spotlight. My device needs the recovery key from me, but I can't find it even in my microsoft account. Its really frustrating. Thank you for any hell
@MicrosoftCustomerSupport
Hello there! My daughter has a brand new HP device and by pass setting up the recovery key. Apparently, there was some kind of automatic update and now it’s asking for a bit recovery key which she does not have. Please advise on how to get pass the recovery key prompt when a recovery key was never set up? Thanks
help! I bought a secondhand laptop and someone else is logged in. I tried the factory reset and using my key id but it does not match since the original owner is still logged in and it’s probably their recovery key id listed. How do I factory reset the laptop since I now have ownership? Ps I do not have contact w the original owner.
Thanks for reaching out to us, Coco!
We understand that you're trying to find the BitLocker key for your pre-loved laptop, as you're unable to sign in since the previous owners account is still on it.
We'd like to let you know that BitLocker key for a device is usually associated to the owners Microsoft account. The option to find the key is through a printout that was given by the retailer on where it was originally purchased. You may also check out this link for more information on finding your BitLocker recovery key in Windows: msft.it/60519MdM7.
Keep us posted.
Hope you're doing good today, Coco! We haven't heard from you since our last message and this is just a quick follow up.
We want to ensure that your issue finding the BitLocker recovery key has been resolved after following the steps from the article we've shared. Are you still having issues?
Feel free to contact us if you need further assistance. Have a wonderful day, and stay safe!
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/600993iYB
Thank you for your time, and we hope that you have a great day!
Thank u so much ❤
I am unable toh start my laptop windows 11 because it's asking for bitlocker recovery key.
To get my recovery key, I do not remember my Microsoft account password.
I tried lots of times to do forget password, but it didn't work. I made that account at the time of installation windows and never used it after that.
So what should I do? pls help it's urgent
Did you ever get help ? My old phone number is on my account and they are trying to send me a code there to verify no one can help me on chat and no Lindt in the phone
@@suchacreation SAD
Just select "forgot password" and make a new one to get into your Microsoft account.
@@gsyoung54he already tried that
I can't access my computer without my Bitlocker key. When I access my Microsoft account to recover the key, the page has an error with a melting popsicle saying to try again later.
What can I do?
Hi, Carito! Glad you reached out to us. It appears that you can't access the BitLocker Recovery key as it's not loading on your Microsoft account. We understand the urgency of this matter, especially you can't access your computer. We'll do our best to help.
We suggest that you try clearing cache and cookies or use a different browser to check if the same issue will occur. If yes, please try checking your recovery key via OneDrive: msft.it/6058iXDYA.
Let us know how it goes.
Hi again, Carito.
We hope this follow-up message finds you well. We want to ensure we have assisted you accordingly regarding your concern about accessing the Microsoft account recovery page to recover the key.
We would like to inform you that our engineers are aware of this issue, and they are still working to fix this. There is no time frame provided when this get fixed, but rest assured that they are doing their best to sort this out.
We hope for your understanding and patience in this kind of situation. Have a good one.
The same thing has just happened to me!
@notchlorophyll Try cleaning/making space your ONEDRIVE. Then try again later in the day.
You might have access to your Microsoft account after this.
My windows show "it looks like windows didn't load correctly" It is showing like this since I edited the system app on registry editor app.😢
Please help my laptop is new 🙏
Hey Microsoft it says on Microsoft website that "something went wrong" while accessing keys please help.
Hello there. Thanks for commenting, and apologies for the delayed response. We understand that you are experiencing an error message "something went wrong" when accessing the Microsoft website to get your BitLocker key. Apologies for the inconvenience, as we know how important it is to have your BitLocker recovery keys. Our engineers are already aware of this issue and rest assured that they are working diligently to resolve the issue as soon as possible. You can try accessing the site again after 24-48 hours. For now, you can try these workarounds. Please take note that you should try following them in order, and if the first one doesn't work, proceed to the next one:
1. Try accessing the recovery key at msft.it/60529gi1O.
2. Try accessing the link on a different device, such as a phone, laptop, or desktop.
3. Try accessing the link on different browsers like Chrome, Edge, etc.
4. Try to connect to a different internet connection, like mobile data.
We appreciate your patience and understanding.
Hello Microsoft I have done all the things and everything and now it’s telling me I have to wait 30 day for a new security code I can’t wait that long please what should I do
Same rn
@@destroyerboy14 hey i just toke my laptop to a guy and he resetted my laptop i lost my data but i remember all my passwords so its like i lost nothin dont wait for 30 day cus its not whorth it
@@Vilain_321 i fixed it yesterday but thank you i remembered verify Gmail of Microsoft
@@Vilain_321how?
Bonsoir le disc D dde mon ordinateur est verouiller par un cod bitloker je ne sais pas comment faire
no se podria hacer el video en castellano (español) para que mas gente pueda saber como hacerlo gracias
Do anyone know how to unlock the pc frm cmd?
Muchas gracias, había visto uno antes que no me convenció. Fui y lo hice tal como lo dijo. Muy bien explicando.
Hi, my laptop got locked after bios update. I tried to get bit locker code in microsoft account but I am not received any otp to sing in microsoft account...Please help
Hi, Rajkumar! Thanks for reaching out to us regarding you being unable to retrieve your BitLocker code. We know how important it is for you to gain access to your device especially if you have urgent work to do. Allow us to help!
To make sure we provide accurate recommendation to your query, may we ask you to answer the following questions:
1. May we confirm what version of Windows are you currently running in your system?
2. Are you getting any error message when logging in to your Microsoft account? If you can send us a screenshot of the error, that would be most helpful.
3. You mentioned you're not getting any OTP to sign in. Do you have access to the security information currently link to your account?
4. May we know what you have done so far to fix the issue? This is for us to avoid providing redundant steps that you have tried already.
Answering these questions will help us get a better insight on the issue. We look forward to your response. Have a great day and stay safe!
Hello again. We have not heard back from you. We're just checking in to see if you still need assistance. Feel free to message us back if you have further questions.
All the best.
@@MicrosoftCustomerSupport Just for confirmation, My number is active and received other message. Just microsoft otp not coming
@@MicrosoftCustomerSupport @Microsoft Helps Hi I have tried many times to access the bitlocker in microsoft account but I am not getting any otp to my mobile number. I have informed microsoft team also by phone call, but no help from there side. I am faced huge issue. Please take my complain as serious note...
@@MicrosoftCustomerSupportwhere we can send the message?
@MicrosoftCustomerSupport My computer is off at work and I can't do any work - can you help with bit recovery?
Hello, there. Thank you for reaching out to us.
We have seen that you are having issue with the BitLocker key on your Windows PC. We feel that importance of resolving the issue, and we're here to assist you.
Just to clarify, are you using a personal, work or business provided computer?
Also, please send us a screenshot of the exact error on Twitter via @MicrosoftHelps for further assistance.
We will wait for your reply.
Hello again! We hope you’re doing great upon receiving this follow-up message.
We want to ensure that you were assisted accordingly, and we're just checking if you still need help as we haven’t heard back from you. Feel free to get back to us if in any case you still need assistance. Have a great day!
It says try a different url , my laptop is in this situation from past 3 days and I have a lot of work to do please find me a way
Hi, Krishna! Glad you reached out to us. It appears that you're having an issue finding your BitLocker key. We understand the urgency of this matter, especially your work is being affected. We're here to help.
May I ask for more details for us to isolate the issue:
• Which build and version of Windows do you currently have?
• Can you please copy, then paste here the error message you're getting?
• Are you using a Personal or Company supplied device?
• To avoid repeating the same steps, what exact troubleshooting steps have you done so far?
We'll wait for your response.
Hope you're doing good today, Tim! We haven't heard from you since our last message. Feel free to contact us if you need further assistance with BitLocker key.
Have a wonderful day, and stay safe!
how Sweet. its too easy.... so helpful.. Tnkz
can I get a code for minecraft java
Try to log into your msn account when it takes hours for a verifcation code to come through
Does it come at all?
@FC-hj9ub I gave up, hopeless.
Thinking about going linux, Windows keeps getting worse.
Microsoft can you please help me 😭. Just tell me what option I selected to store the key. I do not remember. I will send through any of my details u need to find this out.
Thank you for reaching out to us! We understand that you would like to know the options where to locate a BitLocker Recovery key. We're here to guide you the best we can.
To proceed, we need to verify a few details.
1. Can you tell us what message you get when you turn on your device? Does it show any advice on where you can locate your BitLocker recovery key?
2. Do you remember setting up or enabling BitLocker for your device? If yes, are you still using the same Microsoft Account used to set up the device?
3. Did you already try to visit this link: msft.it/6053efvxF and follow its recommendations to locate your BitLocker recovery key?
We will be expecting your reply. Keep safe!
Hello again! We hope you’re doing great upon receiving this follow-up message.
We want to ensure that you were assisted accordingly, and we're just checking if you still need help as we haven’t heard back from you. Feel free to get back to us if in any case you still need assistance. Have a great day!
I never found the key. Stupid bitlocker setup
thank you SO MUCH
Thank for your supporting
Thank you so much🎉🎉
What is that, on my Microsoft account is not showing any recovery key. Its said that recovery key dont exist. What should i do now?
Hi, there. We saw your message about having issues finding your BitLocker recovery key. Since you have us here, allow us to check this for you.
For us to be on the same page, can you confirm if you tried to locate your BitLocker recovery key by checking the steps here:
msft.it/6052YIY1E ?
Also, are you having issues with your device? If so, can you share with us the exact error message you are getting?
We'll wait for your reply.
Hello again. We hope you're doing good today. We're here to check if you still need assistance with your Bitlocker concern. Do you still need help? Let us know, and we'll be glad to assist you.
What about when you have your recovery key but it still doesn't work?
Hatts off really... I had this issue and i called my IT guy. He said if you dont remember the key then your data will be lost and new windows will be installed. I watched this video and i had the key. Thanks a lot. This video is really helpful.
Can you find out which email account is linked to biltlocker ?
Hi there! We'll do our best to help you figure out the account that your BitLocker key is associated with.
For security purposes, the BitLocker key can only be accessed by the account owner after a full account authentication, and we don't have access to that information in this support channel.
In case you have several Microsoft accounts and you're unsure which account has your BitLocker key, here's the link for the BitLocker recovery key page on your account where you can sign in to check: msft.it/60565EWUg.
For reference, you can also check this article for more tips on finding your BitLocker key: msft.it/60575EWU9.
Let us know how it goes.
How is it going?
We sent this follow-up to ensure that we provide the information you need where you find and recover your BitLocker Recovery key. If you still have questions about this concern, please don't hesitate to message us again to continue working on this.
We hope you have a good day ahead, and stay safe.
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/60055H8WW
Thank you for your time, and we hope that you have a great day!
I have already logged into my Microsoft account and I see my device linked. But when I enter the link to see my Bitlocker ID. The URL doesn't load and just says there's a problem. Help me Microsoft!
Hi! Thank you for reaching out to us. We understand that you need help with your Microsoft account and with Bitlocker ID since the URL doesn't load and it's showing that there's a problem. We know how important it is for you to get this fixed; no worries, we are here to help.
To isolate your concern, we will ask a few questions:
1. Since when are you having issues with Bitlocker ID?
2. Can you send us a screenshot of the error you encountered?
3. Have you tried to use a different browser or try to use InPrivate/Incognito to check the link?
We will wait for your reply. Cathy
Hello. We hope today is going well for you. We would want to inquire again to confirm that we were able to help you as needed. We're hoping that everything has been resolved.
Please don't hesitate to contact us again at your earliest convenience if you require any extra help. Have a wonderful day! -Ken
if you can't access your recovery key and a melting ice cream shows up, delete some files from your full one drive
I don't know how could i now get the bitlocker recovery key...9 months ago i bought the new laptop and making microsoft acount on it..after some days it showed up to enter recovery key but unfortunately I don't remember my account 😢
Hi, there. Thanks for reaching out. We understand that you have a problem with your BitLocker recovery, and we’re here to help you, as we know how important it is. For us to isolate and provide the appropriate options to help you, please allow us to ask some questions:
1. Are you using a personal or company device?
2. What exact message are you getting?
3. Have you made any changes to the device prior to having the issue? Such as a BIOS update or hardware replacement.
4: How did you obtain your device? Was it bought from an OEM (original equipment manufacturer) or secondhand from a retailer or reseller?
We’re looking forward to your reply.
Hello there, Muneeza! We are doing a follow-up on your case regarding your Bitlocker concern. As we haven't heard back from you, please let us know if you still wish to continue the assistance. Just simply send us a message, and we'll be assisting you. We'll be waiting for your response.
i didn't find key in website and i asked my IT at work, they said they didn't have a key. How i should do next??
Hello, Suppatai.
We got your comment. We understand that you are trying to recover your BitLocker recovery key for system access, and you have checked the website and even reached out to your IT at work, but they didn't have the key. We truly appreciate your effort in trying to recover it. Let us look into this, and we'll do our best to help.
For your reference, Windows will require a BitLocker recovery key when it detects a possible unauthorized attempt to access the data. This extra step is a security precaution intended to keep your data safe and secure. This can also happen if you make changes in hardware, firmware, or software that BitLocker cannot distinguish from a possible attack. In these cases, BitLocker may require the extra security of the recovery key even if the user is the authorized owner of the device. This is to be certain that the person trying to unlock the data is authorized.
We'll ask a few questions to diagnose this.
1. Are you using a personal or company device?
2. What exact message are you getting?
3. Have you made any changes to the device before having the issue? Such as a BIOS update or hardware replacement.
4. How did you obtain your device? Was it bought from an OEM (original equipment manufacturer) or secondhand from a retailer or reseller?
We'll keep an eye on your response.
Hope you're doing good today, Suppatai! We haven't heard from you since our last message.
We want to ensure that your issue with BitLocker recovery key has been addressed as we asked you questions for us to isolate and provide appropriate resolution. Are you still having issues?
Feel free to contact us if you need further assistance. Have a wonderful day, and stay safe!
I can’t access my computer without my bitlocker key when I try to access my microsoft account to obtain the recovery key the page has an error with a melting popsicle ,”something happened.Wait a bit, then try again if the issue persists “ PLS HELP!
Hello there! We can see that you need help locating your BitLocker key on your Microsoft account as you’re getting the “something happened” error. We’ll try our best to assist you.
Allow us to take a closer look into this, so we can assist you accordingly. To get started, please provide the following:
1. Are you using a personal or company device?
2. Have you made any changes to the device prior to being asked to enter the BitLocker? Such as a BIOS update or hardware replacement.
3. Can you confirm if you’re trying to access the following link to locate the BitLocker recovery key: msft.it/6059iw33z? If so, have you tried accessing it using another browser, device, and network connection to check if you’ll get the same error?
We’re looking forward to your response.
Hi. We're just checking in to ensure that your BitLocker concern has been resolved, as we have not heard back from you after we asked a series of questions to isolate it. Are you still having this issue? Please feel free to message us again if you need further assistance.
just today I installed new Windows 11 on my sister's laptop, during the installation process, it’s asked to connect to Wi-Fi, after that it won’t give me an option to sign in with local Account. I thought it might be ok just sign into my Microsoft account. Then after setup done all of her drive automatically locked with bit locker. I’m sure that it’s not enabled before setup new windows. And now her drive D is full of documents and asked for recovery key while I never enabled it. It auto enables bit locker as It's on my laptop signed in my Microsoft account is enabled bit locker. I did check on my Microsoft account and I didn't see the recovery. Is there any way to unlock it?
Hello, Sela. Thank you for reaching out to us.
We have seen that you are having issues with your Windows BitLocker key. For us to assist you further, we recommend you post your concern via Twitter @MicrosoftHelps and send us a screenshot of the exact BitLocker error.
We will wait for your reply.
Hello Sela! We wish you a lovely day.
We'd like to check in with you to help you to resolve your concern.
You recently contacted us that you were having issues with your Windows BitLocker key. We advised you to send us a direct message via Twitter @MicrosoftHelps with a screenshot of the exact BitLocker error, so we can provide accurate recommendations later. Do you still need assistance?
If you still have Microsoft-related issues, please contact us at any time. We are always willing to assist you.
Have a great day and keep safe!
@@MicrosoftCustomerSupport Thanks you Microsoft. I am able to recovery my bitlocker recovery key. One thing I recommend is to not enable that features auto when there is an new installation.
Thank you for sharing this information, Sela! We appreciate it!
We are glad that all is up and running on your end now. We’d be grateful if you’ll allow us to capture your feedback through the survey to help us improve our services: msft.it/60525xduy
If you have other Microsoft-related concerns, feel free to send us a message. We will gladly assist you.
Have a great day and keep safe!
@@MicrosoftCustomerSupport Dear Microsoft Customer Support Team:
I have been having so much trouble since this happened to me in this morning. I would higly appreciate any support in this regard. Please advise how can I send you the screen shots. I am using a personal computer.
Yi just bought a new laptop, i cam't log in into Microsoft account, the old sim was bought from another country can't get that message....
Hi there! Thanks for reaching out. We understand that you need assistance as you can't access your account. Rest assured we are here to assist with the issue. To start with, we’d like to clarify the following information:
1. Do you have other security information (secondary email) associated on the account?
2. Does your account have two-step verification?
3. When was the last time you successfully log in to the account?
4. Do you still remember your password for the account? (Please do not give out your password. Microsoft will never ask for it.)
5. What message are you getting when you log in here: msft.it/60529lZmi? (Please send us a screenshot of it. This will help us provide the appropriate steps for it)
6. May we confirm if you have already filled out the Account Recovery form (msft.it/60539lZmc)?
We'll wait for your reply.
Hi there! How are you doing? It appears that we haven't received a reply from you yet. We're hoping that you're Microsoft account concern is already addressed. If it's the opposite, then don't hesitate to reply to us with the answers to our previous inquiries so that we can provide further assistance. Thanks again, and have a great day.
Please help me. I have tried booting my computer but it is locked. I checked the BitLocker keys and none of them works (there is 3 of them).
Also the displayed recovery key ID does not match any one in that page, as well as the date displayed in the drive label; it is more recent than any date of the keys in the page.
Please help me I need to use my computer urgently.
Edit: Trying the most recent one, it loads for a bit then says "Failed to unlock with this recovery key"
Thank you for reaching out to us! We understand that your device is locked with BitLocker and the keys you have are not being accepted. We're here to guide you the best we can.
To proceed, we need to verify a few details.
1. Do you remember when you set up BitLocker for this device?
2. Do you see the BitLocker key for this device when you check your Microsoft Account?
3. If the keys you have are not being accepted, do you have a different Microsoft Account you might have used?
Stay safe!
Good day! We're making a quick follow-up to know if you still need our help? If yes, please get back to us anytime so we can continue the support. Take care!
@@MicrosoftCustomerSupport Hello Microsoft! Thank you much for your followup. The problem is resolved now. Best regards.
Awesome! We're glad to know that everything is now fine on your end. If you need additional assistance, feel free to contact us again. Stay safe!
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/60085MVPk
Thank you for your time, and we hope that you have a great day!
The solution is to not use Bitlocker.
it comes preinstalled and no one ever tells you to disable it. Not even the google search "why does windows 11 suck" mention bitlocker.... so we're forced to make love to our prison inmates
It’s automatically on
Turn it off @@george8481
When i try to look at my recovery key, it says You don't have any BitLocker recovery keys uploaded to your Microsoft account. Help
Hi. Thank you for reaching out. We understand that you are having issues accessing your BitLocker key and that you are getting an error message that you don't have any BitLocker recovery keys uploaded to your Microsoft account. We are more than happy to help you with this. We would like to ask if you have other Microsoft accounts. Also, can you remember saving your BitLocker key to other files? Please access this link: msft.it/60529IrG0 to help you find your BitLocker key in Windows.
We'll be here for your update.
@@MicrosoftCustomerSupport My sister also put her account on the laptop before mine. Does this mean the key is in her account automatically or she has to retrieve it?
Thank you for the response.
We appreciate your patience and understanding for this matter. Just to clarify, are you using a personal, school or work device?
You've mentioned that you've wanted to know if the BitLocker key is in your sister's account. To see if the key is associated on her account, please use this link: msft.it/60519Idul. The link will help you check if the BitLocker key is stored on your sister's account.
Furthermore, have you tried following the steps form the link we've provided? If you have, can you tell us what happened?
We'll wait for your reply.
Hi there. We have not heard back from you. We're just checking in to ensure that the BitLocker recovery key concern has been resolved by checking your sister's account. Do you still need our assistance? Feel free to message us if you have other questions.
I got the code from her microsoft account.Thank you!@@MicrosoftCustomerSupport
I didn't received any code when I want try log in...tried many times...now what can I do?
Hello there, Sanowar. Thank you for bringing this issue to our attention. We appreciate your patience and effort in this matter, as the wait for the code will undoubtedly test your patience, and we are certain that this is not the experience we want you to have. Let's see what we can do together to solve this.
Your response was directed to our post about locating your BitLocker recovery key, which can be linked to one of your email accounts (personal, work, or school) and used when the device is first set up. You mentioned that you didn't receive any code when attempting to log in; does this mean that the account you're trying to access requires a security code to be sent to one of your security information, such as your recovery email address or phone number, in order for you to log in successfully?
If this is the case, the server's verification message may be delayed due to poor network reception, the carrier's network being unavailable, or an intermittent internet connection. To best assist you, we'd like to confirm the following information:
1. Which option you've selected to receive a code? Is it your registered recovery email address or mobile number/phone number?
2. Were you able to ensure that you selected an accessible piece of security information or entered it correctly when required in order to receive a security code?
3. Is the @accountprotection.microsoft.com domain already marked as a trusted sender (if you used your recovery email address to receive a code), and is the Microsoft sender not blocked to your mobile number (if you chose to receive your code via text message)?
4. Have you checked to see if the device you access your security information has a stable internet connection or signal reception to receive your code?
We'll wait for your response. Thank you. -Gen
Hi again, Sanowar. How's it going? Just checking in as we haven't heard any updates from you regarding your Microsoft account. We are here to continue to assist you if you still needed as our goal is to resolve your concern. If you do, please get back to us with the required information which we've asked previously.
We'll keep monitoring this case and wait for your update. Good day, and stay safe. -Gen
@@MicrosoftCustomerSupportstill tried but on one working.. I didn’t understand what is the main problem. Not for bitlocker key..I Didn't get. any verification code in my Microsoft account
No one working
Please help me find my key i can't open my m.2 ssd enclosure when plug in to my laptop itry to log in my account and recover the key but it aas deny
Hello there, Dave. We received your concern that you are locked out of your laptop due to a BitLocker. We understand the challenge that you are having right now and will do our best to help you with this.
To effectively assist you, we'd like to verify the following:
1. Could you please verify the edition of Windows installed in your laptop? Is it Windows 7, 8.1, 10 or 11?
2. You mentioned SSD and an account. Does this mean these are the tools you used to store your BitLocker Recovery key? If you could send us a screenshot of the BitLocker Recovery mode showing on your device, that would be appreciated, as it can also help us determine where your BitLocker Recovery key can be obtained.
3. Have you tried any password-reset methods where your BitLocker Recovery key is stored?
4. We'd appreciate it if you could tell us more about your current situation in case we've observed it differently.
We await your response and would be delighted to continue assisting you in our next reply.
Hi, Dave. We haven't heard back from you.
We're just following up about your concern in finding your BitLocker recovery key. If you're still in need of our help, don't hesitate to get back to us with additional details, so we can assist further.
Thanks for your time. Have a nice day.
I signed in my microsoft acc and did like your video but it said that No BitLocker recovery key found for this device. CAN You help me and tell me what to do
Hi, Lyly! We apologize for our late response. We saw in your comment that there was no BitLocker key when you signed in to your Microsoft account. Rest assured that we'll do our best to help you.
We'd like to know more about this so we can address all your concerns. Please answer the following questions to help us isolate the issue further:
1. Is this a personal or company device?
2. What is the exact error message you are getting?
3. Were there any changes made before you got the issue? Like a BIOS update or hardware replacement.
We'll wait for your reply.
Hi there! We're hoping that your Microsoft account concern is already resolved since we didn't hear back from you. If in case it's the opposite, then don't hesitate to let us know so that we can help you out further. Thanks, and have a great ahead.
I don't have bitlocker key what to do man
Wow Microsoft it took me over 2 hours just to get your damn bitlocker unlocked
Yo microsoft! I can’t believe you three me off the ship and also threw me the life raft.
I tried to find the recovery key and I did but after writing it several times it just said wrong key
Hi, there. Thanks for commenting, and we apologize for the late response. It seems that you're having an issue with your BitLocker recovery key, as you are getting a message that it is not correct after entering it. Your efforts in trying to address this concern are truly appreciated, and we'll do our best to help you.
For insight, a BitLocker recovery key is a unique 48-digit numerical password that can be used to unlock your system if BitLocker is otherwise unable to confirm for certain that the attempt to access the system drive is authorized. Allow us to take a closer look at this matter, so we can assist you accordingly and effectively.
1. What Windows version are you currently using? (Windows 10 or Windows 11)
2. Are you using a personal or company device?
3. If personal, how did you obtain your device? Was it bought from an OEM (original equipment manufacturer) or secondhand from a retailer or reseller?
4. Have you made any changes to the device prior to having the issue? Such as a BIOS update or hardware replacement.
5. Are you seeing the "Skip this drive" option at the right bottom of the corner when asking to enter your BitLocker recovery key?
We'll be here for your reply.
Hello there! We hope you're doing well. We haven't received any feedback from you thus far, and we would like to check if you still require any support regarding your BitLocker recovery key. Please feel free to share the following details we recently asked for, and we will be there to assist you.
Best regards.
Has anyone found a solution to this? I have some very important documents locked and because of BitLocker issue I am unable to access it. I have tried these steps but the page displays error.
Hi, Eram. We appreciate you in taking the time to reach out. We understand that you need assistance with Windows BitLocker.
It's always our pleasure to assist you. Allow us to check your concern further:
1. Are you unable to access your BitLocker key through your account?
2. What error do you see on your computer?
3. Have you tried any steps to troubleshoot the issue?
4. Which Windows version are you using?
5. Can you tell us the exact build and version of your Windows device? You can check this by pressing the Windows + R key on your keyboard > type Winver > press Enter.
We'll wait for your reply.
My device is locked and asks for a BitLocker key. I have tried getting my key through Microsoft Account but it shows an error saying “something happened wait for some time if the issue persists then contact us”. I have contacted customer support but issue was not resolved and they suggested to wait more even after days the issue is not resolved. The data inside my system is very important and I need access to it asap. Please give suggestions to resolve this issue on an urgent basis@@MicrosoftCustomerSupport
I am using Windows 11@@MicrosoftCustomerSupport
Thank you for the information. Since you’ve contacted customer support, may we ask what troubleshooting steps you’ve taken? To make sure that we do not repeat any steps.
We’ll be waiting for your reply.
We have tried to find the key in Microsoft account through different different internet servers so network issue was not a problem, they also checked if my one drive was active and I had stable network, after confirming on these we again checked for key in my Microsoft account and it still showed the same error page saying “something happened……”@@MicrosoftCustomerSupport
Hey Microsoft my laptop is asking bitlocker recovery key but when I go to that website it says " sorry something wrong happened " please help me
Hi, Ayesha. Thanks for reaching out. We understand that when you try to access the BitLocker website, you're getting an error message. This is a currently known issue, but don't worry, our engineers are already working to resolve this issue. For now, here are the workarounds you can do: Please take note that you should try following them in order, and if the first one doesn't work, proceed to the next one:
1. Try accessing the recovery key at msft.it/60599gPSV.
2. Try accessing the link on a different device, such as a phone, laptop, or desktop.
3. Try accessing the link on different browsers like Chrome, Edge, etc.
4. We suggest waiting 24-58 hours and trying again because of possible Microsoft Account Server issues.
5. Try to connect to a different internet connection, like mobile data.
Should you have other Microsoft-related concerns, you know where to find us. Your patience and understanding are highly appreciated.
@@MicrosoftCustomerSupport I have already tried all of your suggestions none of them worked. I have been trying to open the website since two days but it isn't working. Please do it fast
Thank you for following the workarounds that we have shared. Rest assured that our engineers are doing their best to have it sorted out as quickly as possible. In the meantime, we suggest checking the website from time to time.
Thank you for understanding. We are always here to support and assist with all Microsoft products and services.
@@MicrosoftCustomerSupport how much more time it will take it has already been 3 days
We appreciate your response. As of the moment, our engineers are still working on the issue. Rest assured, it will be fixed, but we cannot provide an exact date. Your patience and understanding are highly appreciated
Im trying access my recovery key, from my account, but it says "Try a different URL
We don’t have anything to show you at this link. Try searching for what you want, instead".
Hi, Nicole! Glad you reached out to us. We understand that you're having an issue accessing your BitLocker Recovery key from your Microsoft account. We appreciate that you've brought this to our attention and sharing us the error message.
Our Engineers are already aware of the said issue and currently working on a fix. Rest assured that they're doing their best to get this taken cared of the soonest possible time.
Thank you for your patience and understanding.
@@MicrosoftCustomerSupport For how long do i need to wait, im so tired of waiting.
We understand that you want to know when this will get fixed and you'be been waiting for this to get sorted out. Please know that we don't have the time frame yet since our engineers are still working to fix this.
Your continued patience and understanding are greatly appreciated. Have a good one.
Microsoft plz change the robot test and also
I have a problem I did the I'm not a robot test and it forces me to do it again
Hi, Roger! Thanks for reaching out to us. We understand that you are asking to change the robot test as it is forcing him to do it again after taking the robot test. With this, can you send us a screenshot that you are seeing when taking the robot test?
We’ll wait for your response.
Hi, Roger. We hope you're doing good while reading this follow-up message. We recently saw your comment about the robot test, so we replied to your comment. We haven't heard back from you.
Did you try other devices or browsers? We just want to make sure everything is taken care of. For anything else, just message us back. All the best! -Arnold
@@MicrosoftCustomerSupport ok Microsoft but where do I post a screenshot in Twitter DMS maybe or something else
@@MicrosoftCustomerSupport ur the best
Hello, you are the best. I am Poriya and I live in Iran. I didn't have my bitlocker password and everywhere I went no one could guide me to recover my bitlocker password and everyone said you lost your data but thanks to you and your great tutorial I was able to find my password. and recover my information. Thank you for your help
I literally use my Microsoft account to get bit locker key and yet i check email,i get no code to put it?
Hi! Thank you for reaching out, and we apologize for the delayed response. We understand that you're using your Microsoft account to access the BitLocker key; however, you're not receiving the code on your email when signing in to it. Rest assured that we'll do our best to help.
There are several reasons why the code doesn't always arrive; it could be due to issues with connection, browsers, etc. We'd like to take a closer look into this, so we can assist you accordingly.
• Are you using a personal, work, or school account?
• Have you tried checking your Spam or Junk folder?
• Is there any other active security information linked to your account to receive the code?
• Is two-step verification enabled?
• Have you tried filling out the account recovery form? This will help us focus on things that you haven't tried yet.
We'll wait for your response.
Hi! We haven't heard back from you. I hope you are doing well. Just a quick follow-up if you need further assistance with your BitLocker key. We sincerely hope you get back to us so we can check into your concern further. Please contact us again at your earliest convenience so we can utilize all our available resources to check all available resolutions for you. Stay safe!
Thanks it worked!
Hi there! Thank you for reaching out. We appreciate your interest in the video on "How to find your BitLocker recovery key." We’re glad to hear that it works on your end. If you have any questions about our products and services, feel free to reach out for assistance. Have a pleasant day ahead!
Everything was excelent
Found bit recovery attached to the pc that I use and yet it still will not unlock....what next?
Hi, Laura. Your comment about the BitLocker recovery key not working caught our attention, and we're sorry for not answering sooner. Allow us to help you unlock your computer.
For us to determine the best solution for you, we'd like to clarify the following:
1. Where did you find your BitLocker recovery key?
2. Are you getting any error messages after entering your BitLocker recovery key?
3. What other troubleshooting steps have you tried so far to unlock your PC? This will help us focus on the things you haven't tried yet.
We'll wait for your reply.
Hi, Laura! We haven't heard back from you. Hope you are doing well. Just a quick follow-up if you need further assistance with your BitLocker Recovery key. Feel free to send us a message again if you need further assistance. Thank you and have a great day!
Dell installed Windows. Would they have this key?
Hello there! We're glad to be of help. We received your concern about your Dell Windows product key. Generally, if Windows came preinstalled on your PC, the product key should appear on a sticker on your device. Moreover, it is usually embedded in the BIOS/UEFI firmware and isn’t required during installation, as the system will automatically activate Windows using this key.
If you need to find the product key for any reason, such as reinstallation, and if you’ve lost or can’t find the product key, contact the manufacturer, as they should guide you through the following steps in obtaining your Windows product key:
1. Open Command Prompt or PowerShell as an administrator.
2. Type the following command and press Enter:
wmic path softwarelicensingservice get OA3xOriginalProductKey
3. The 25-character product key should be displayed.
Their guidance is important to ensure proper steps are taken to get a Windows product key for a specific device. They may also be able to provide you with the necessary information based on the details of your device. Remember, it’s important to ensure that your software is genuine to receive all the benefits and security updates from Microsoft.
Should you have any other clarifications, please don't hesitate to let us know. Stay safe!
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/6000cREg4
Thank you for your time, and we hope that you have a great day!
Thanks
So my computer so screwed and I can’t get in. I have none of this shit/
I'm unable to recovery it page got stop and didn't response always says please try again later something happened i had windows 11 in my dell pc when i install windows 10 it automatically lock my All Drive expect drive C i do everything as this video tells but it didn't work out
Hi there! We saw your comment that you're having an issue recovering your Bitlocker key. We understand that you need help with this, as you already did everything, but the issue still persists. For us to further assist you, let's investigate this first. Please answer the following questions:
1. Are you using a personal or company device?
2. What's the exact message you're getting? Please send it to us via the "copy and paste" method.
3. Have you already tried to access the page using another browser or devices?
4. What is the link that you see to the Bitlocker recovery page? Is it msft.it/6053iXCBN or msft.it/6054iXCB4?
We'll wait for your reply.
I'm still doing on my dell laptop while giving you reply but still got the same problem i wish i couldn't install windows atleast i was able to use my dell laptop how can i do my work when it's locked my all data are in the drives all coding excise and more more my family videos photos and so on so who will fix it Microsoft helpline number is also useless didn't work
Thank you for your reply. We know how important it is for you to get the Bitlocker key for you to be able to use your laptop again for your work, and it has your important files and photos. However, for us to be able to help you further, please answer our questions from our previous message.
Thank you. We'll wait for your reply.
Hi, there. We haven’t heard from you. We hope that you're doing well. Just checking in if you concern about Bitlocker key has been resolved.
Please answer the questions that we asked for if you still need further assistance
Stay safe.
@@MicrosoftCustomerSupport my problem hasn't solved yet bit locker recovery key page is still unable to open now my dell laptop has been delink from the Microsoft account automatically i tried to contact you but there isn't no customer care agent whom i would talk to now I understand you don't care about customers I'm regretting why had i intall windows 10 why i had bought dell laptop in-built windows i wish i would bought mac book now i know i lost all my data Microsoft is very disappointed very bad you guys didn't even reply even on Twitter(X) platform
Just got my new laptop/ updated the bios and saw this blue screen/ any idea how to find my BitLocker key?
Thankuu u saved me girl
I tried this but it kept asking me more questions and same questions and kept looping
Hi! Your comment caught our attention. We can see that you're asked a lot of questions, and you're in a loop when you recover your BitLocker recovery key. Since you have us here, allow us to assist you.
For us to be on the same page, may we know which part of the steps on the video are you being asked to answer questions, as the steps on the video are only guides on where you can locate your BitLocker recovery key? By telling us more details, we can verify where you are having issues and help you get past them.
We'll wait for your reply.
Hello again.
We hope you don't mind us sending you a follow-up message. We're just checking in to see if you still need our assistance regarding with your BitLocker issue. Please don't hesitate to get in touch with us once more if you need any additional help. Stay safe!
So when I ordered my laptop from Dell Website it came with Windows 11 installed already. Does that mean the person who installed Windows 11 has the recovery key? I don't have an account associated with my laptop.
Hi there.
Thanks for reaching out to us. We understand that you have concern on where you can get the Windows recovery key as you ordered a laptop from Dell website. We'll do our best to further check on your concern.
Since the Windows 11 is pre-installed, the store where you process the purchase should share you the Windows recovery key.
We hope that the information we shared holds good.
Let us know if you have further questions.
@@MicrosoftCustomerSupport Where would the recovery key be if I may ask? I checked the online receipt & it doesn't say anything about a Windows account nor a recovery key.
Please know that a Windows recovery key is a 48-digit code that is used to unlock a device that has been encrypted with BitLocker, a device encryption feature of Windows. There are different ways where you can locate the Windows recovery such as to your Microsoft account, on a print-out, on a USB flash drive, etc. See this link for your reference: support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-0b89-ea08-f143-056f5ab347d6#:~:text=In%20your%20Microsoft%20account%3A%20Sign%20in%20to%20your,For%20more%2C%20see%20Device%20encryption%20in%20Windows%2010.
If you can't find the Windows recovery key, please confirm if you already tried to reach out the store where you purchase the device or the manufacturer of your laptop?
We'll wait on our response.
Hi again.
How are you? We hope that this message finds you well. This message is a quick follow-up to know if there is anything we missed, or if you still have questions left unanswered related on how you can find the Windows recovery key.
We sincerely hope you get back to us, so we can utilize all our available resources in helping you if you still have questions or need further assistance. Keep safe and stay healthy.
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/60049X1Wu
Thank you for your time, and we hope that you have a great day!
I for the life of me couldn’t find my recovery key and byatch! It was linked to my **school account email id!** And I had to find this on ma phone! Ugh the problems I ran into. But still. Thank you.
Dude your comment gave me access to my computer back but it lost all my files and now my second ssd is not recognized
THANKS
Thank you
What if you didn’t know about a Bitlocker recovery and you followed the instructions to go to Microsoft and for some reason the page for the bitlocker recovery won't load in
Hello, there! Your comment caught our attention, and we can see that you need assistance accessing the Bitlocker recovery page. Since you have us here, we'll do our best to assist you.
For us to determine the right solution and recommendation, may we know if you are also experiencing this issue when using other browsers? Did you encounter any errors?
Please let us know.
@MicrosoftCustomerSupport yeah every time I click on the bitlocker recovery page it says something went wrong and I have to wait or if it doesn't work I have to contact and the thing is my parents don't know how to help either
Got it. May we confirm if this is the link: msft.it/6058ilFag you’re trying to access to locate the BitLocker recovery key? Aside from accessing them using another browser, have you tried accessing them using another device and network connection to check if you’ll get the same error?
We’ll keep an eye out for your response.
@@MicrosoftCustomerSupport yeah by using my phone
We apologize for the delayed response. Thank you for this confirmation. May we ask if you encountered the same issue using another browser or device?
We're looking forward to your response.
Pls give bitlocker recovery key. So how to search recovery key we forgot our Microsoft id ?
I hate this. My pc was bitlocked and on my microsoft account it says there are no recovery keys so i have to format my device and reinstall windows >:(
I don't have a school or work account linked to my Microsoft account. What should I do now ? If anyone knows please let me know
Hi, There! Thank you for reaching out to us. We understand that you don’t have a work or school account linked to your Microsoft account, and you’re looking for your BitLocker recovery key. No worries-we’re here to assist you!
Have you tried following the steps provided in this link: msft.it/6052lEhLs?
For now, let's start your PC into Safe Mode. To enter Safe Mode, follow these steps:
1. Restart your PC.
2. When it starts booting, press F8 repeatedly to access the Advanced Boot Options screen.
3. Highlight the Safe mode option you want and press Enter.
Please let us know if you are able to access your desktop.
Good day! How are you? We're checking back to know if you still need our help? If you do, please fell free to get back to us so we can continue the support. Take care!
@@MicrosoftCustomerSupport I couldn't find the recovery key so reinstalled the windows. Anyway thanks for the information.
Apologies for replying so late. We understand that you had to reinstall Windows, but sometimes, it's the best solution when the recovery key is lost. To avoid losing your BitLocker recovery key in the future, consider these preventive measures:
1. Save your recovery key in multiple secure locations. You can use a USB drive, print it, or store it in a cloud service. Keep a printed copy in a safe place, away from your computer.
2. Link your Microsoft account to your device. This way, you can retrieve your recovery key online if needed.
3. Create a document or note that includes your recovery key along with other important information about your computer. Store this document securely.
4. Regularly back up your important files and data. This way, even if you need to reinstall Windows, you won’t lose critical data.
Remember, prevention is key! Taking these steps will help you avoid the hassle of reinstalling Windows due to a lost recovery key. If you have any more questions or need further assistance, feel free to ask. Have a great day.
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/6001lHQIL
Thank you for your time, and we hope that you have a great day!
My Microsoft account got deleted bc my dad died and that was his account so I can’t find my bitlocker recovery key and can’t get in to my £1500 laptop please I need help
Hi, there! We appreciate your comment. We're truly sorry to hear about your loss. Losing access to your laptop due to a missing BitLocker recovery key can be distressing. Let’s work together to explore some potential solutions.
We want to set your expectation that Microsoft support cannot recreate a lost BitLocker recovery key. Kindly provide us the additional details for us to further isolate your concern:
1. What is the specific error message that appears when you attempt to log in to your account on msft.it/6053cAgeD?
2. Did you search through your important papers or files related to your computer? The key might be there.
3. Have you saved the key as a text file on a USB flash drive, plug it into your locked laptop?
4. Are you using a personal, school, work, or business Microsoft account?
5. Have you tried to check your BitLocker recovery key by using this link: msft.it/6054cAgeE
6. How did you obtain your laptop? Was it bought from an OEM (original equipment manufacturer) or secondhand from a retailer or reseller?
Please remember not to provide any sensitive information such as your date of birth, gamertag, credit card number, password, full name or email address to anyone, including us, or post it publicly for security and privacy reasons. Thank you.
We look forward to your response.
Hi again.
We haven't heard back from you in a while now. We would like to know if you still need assistance with your device, If so, please send us the following information:
1. What specific error message do you encounter when trying to log in to your account at this link?
2. Have you checked your important documents or computer-related files? The recovery key might be there.
3. Did you save the key as a text file on a USB flash drive? If so, try plugging it into your locked laptop.
4. Is your Microsoft account personal, school, work, or business-related?
5. How did you acquire your laptop? Was it purchased directly from an original equipment manufacturer (OEM) or obtained secondhand from a retailer or reseller?
We will wait for your reply.
Thanks a lot 😊 😘😘😘😘😘😘😘😍🥰
Good video
I hate this because I am not able to log into my device and you are also taking one month for just updating the recovery whyyy ???? Why ?????
This is not fair I have exams and I have to study from laptop how will be I am going to code and attend all things If I am not able to get bit recovery key
Hello, there. Thanks for your comment. We understand that you are currently experiencing difficulties in locating your BitLocker key, resulting in your inability to log in to your device. This situation may have an impact on your exams and academic studies. We understand how you want to resolve it. We're here to assist you.
Kindly provide us the additional details for us to further isolate the issue and provide the appropriate resolution:
1. Which type of account are you currently using: personal, school, or company?
2. Please verify the status of your account while attempting to log in and retrieve the recovery code. Please send us a screenshot.
3. Have you tried to check your BitLocker recovery key by using this link: msft.it/6056ifbgu
4. Have you made any changes to the device prior to having the issue? Such as a BIOS update or hardware replacement.
5. How did you obtain your device? Was it bought from an OEM (original equipment manufacturer) or secondhand from a retailer or reseller?
Please remember not to provide any sensitive information such as your full name, email address, password, etc., as it may compromise your security.
We look forward to your response.
Hi there. Hope you're doing great. We're just checking if you still need assistance regarding on locating your BitLocker key. If yes, don't hesitate to send us a message. We'll be glad to help.
Stay healthy and have a great day ahead!
how to find with windows account associated with my device ?
Hi, Jim! Your comment caught our attention. We can see that you would like to know how you can verify which Microsoft account is associated with your computer. Since you have us here, allow us to assist you.
For you to verify which Microsoft account is associated with your device, you'll need to log in at this link: msft.it/605693ClM .
After logging in, please see the section under "Devices". If your computer is listed there, it means that the account you used to log in is associated with your device.
We hope this helps.
Hello, there. We'd just like to check in with you to see if you are able to follow the suggestion that was sent above on how to check which Microsoft account is associated with your device. We hope everything has been sorted out.
Feel free to message us back if you still require assistance so, we can utilize all our available resources to help you.
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/60069uziI
Thank you for your time, and we hope that you have a great day!
I've not been able to access my laptop for 3 days currently with Microsoft support and been there for many hours and now have to buy a thumb drive just to access the laptop because of this stupid thing.
Big middle finger for microsoft🖕🖕