“Tesla” and “pre-delivery inspection”. In the same sentence. You’re a funny man 😂. I used the newly opened SC at North Shields (which Tesla call ‘Newcastle’) last week for an ill fitting rear quarter light and black sealant overspray. All good - got a Model S courtesy car for the day. Friendly team.
We had a similar experience. We noticed that the glue on the rubber around the rear doors had failed and the rubber was hanging down when the door was open. Booked in at a service centre, expecting them to just glue it back on and we’d be on our way. They said that there was a recall on the wiring loom and we waited about 90 minutes. We came out to inspect the car and they hadn’t fixed the rubber seals at all, we pointed this out to the service manager who said that they’d repaired the wrong side (there was nothing wrong with the drivers side, God knows what they did) and they took the car back for another half an hour before sorting it. A few months later the car developed a fault where we received an error message that the SOS system was faulty and regenerative braking was unavailable. We booked it in again and they remotely diagnosed a faulty antenna and booked us in. (I thought that was Clever) During that time we’d also noticed a knocking from the rear nearside suspension when going over bumps. This was audible from the outside as well. They said that the car would need a mechanical examination to diagnose the fault. So the car went in last week and they’ve given us a ropey old 65 plate Model S P85D with 50k on the clock which is locked in chill mode (😕). The car is clearly unloved as it’s absolutely battered and filthy outside and in, it’s also got a £2500 insurance excess on it so the Mrs won’t drive it. I love the Tesla brand and the product but their service leaves a lot to be desired!
Just started watching one of your videos, and noticed this gap or misalignment and I was like:" Nah... I don't want to be annoying". Next video, OP resolves the issue I noticed. Very satisfying :)
Must agree with you that the tesla in Leeds is a very good and friendly service centre. Had car since March and no misalignment problems, only a plastic connector rattling in the boot lid.
Just took my model 3 into Chester SC on Monday to have a windscreen replaced due to a crack caused by a stone. Took it in for 10:30. Moved to the workshop 5 minutes later. Technician came to talk to me to say it would take about 4 hours as the glue had to dry. I decided to wait and had copious drinks and snacks. A couple of people walked past and said hello and to make sure I was ok. Car returned at 15:15 all done. I was charged £840 for the replacement compared to £1140 from a well known windscreen company. I would say all in all a very positive experience.
I know how you feel exactly; I had my Tesla hit by a mustang, and the car took 3 months to repair because of the parts. I still don’t have it yet! But I did get confirmation that this week it’ll be ready for pickup again
@@deanwcphillips both, Tesla makes sure the shop doing the repairs only orders what is necessary. Even then sometimes the shop miss a little bolt. They have to contact Tesla and wait for the bolt which in my case took 3 months
I have used the Tesla Service Centre in Milton Keynes to have 2 paint blemishes polished out which I spotted on delivery of my model 3 car (dropped off a lorry outside my house). One looked like a damage mark, maybe on it travels on the lorry, the second was a blemish in the paint.. Very similar experience to you: Used the app, uploaded pictures. Got service appointment, tried for mobile but got told immediately this was not available. They said the work would be a whole day at least depending on the paint work so they had arranged a loan car. Got messages the day before, had to drive about 1 hour. Got their, handed the key card, asked about pin number, they inspected and gave me a key car for a model S. They thought it would be most of the day from initial inspection and suggested it would not be wise to stay due to restrictions on site due to covid. I got to drive the S . They rang me and texted me the time my car would be ready. I drove back in the S :) (Yes that sounds like a lot of driving - but I enjoyed the drive ;) They found an extra paint problem and fixed it, and polished and cleaned the entire car, all fixed and I was very happy with the work. They also charged my car for me. So all in all very good experience - and as you note, it is a service centre, no sales, they treat you well, are very friendly.
I’ve had a rear light cluster replaced (twice) following water ingress - fixed at home within short period of time by very professional and polite engineer
Thanks, I’m off for a 2nd test drive of the model 3 on Wednesday in Cambridge. 1st year drive unfortunately they only had a performance version & as I’m disabled with a spinal injury I found the ride too harsh. But now they’ve got a standard range so although I’d be looking to order the long range all wheel drive (so some differences in regard to premium interior & all wheel drive & range, it’ll have the same ride in regards to size of wheel & suspension. So hopefully I’ll be able to make the decision as to whether to get the car or wait for the model Y. The model Y will obviously be the better for me as regards tide height & the seats won’t be as low as the model 3. But as I’ve also got arthritis in my right hand I’m having difficulties driving my current vehicle so doubt I can wait the 18-24months that Tesla say would be the wait for the RHD model Ys to become available. Thanks for all the videos, it’s good there are a few UK reviews as most of the longer term reviews on here are USA, and let’s face it their roads & availability of super chargers & how the tech works out there is quite a bit different to what we have here. I especially like the autopilot drives you’ve done on the narrow country roads & on our smaller A roads 👍
It's easy to book in. They can also remote diagnose the car. I've been in the times and they finally got all my delivery faults fixed. 6 months in the car is in the state it should have been. Except they didn't fix the trim under the sills which was not properly attached. I fixed that myself having seen on Facebook that it's a very common fault.
Your a tolerant man. I would have been fuming.com about this. I pick up my new model 3 later in September and will be all over it like a rash. Any issues it's not being accepted. J
@@DavideBonetti it is when that car costs £53,000 in the UK. For that price l expect better than shoddy workmanship. If BMW and Audi etc. can do it for less then Tesla should easy achieve it. 🤞😁
@john godley get ya, however, it’s still just a car and not worth the nerves in my opinion. But from my experience with Tesla, I’m sure you will be happy with it. Just keep in mind that Tesla has been barely around in mass production for 10 years. Whereas bmw etc have had time to perfect this. PS: my new Mercedes has Panel gap issues and they refuse to fix it ☺️🤷🏻♂️
Glad they resolved the issue eventually. I took a test drive at Leeds. Unfortunately the Model 3 Performance was not the one on sale now, but the old version without big wheels and brakes. I'd certainly consider one as my next vehicle. Thanks for posting.
I've had my Model 3 LR since mid April and in the mean time it's developed a minor fault. There are intermittent warnings about seatbelt malfunction. I've registered it for a visit to the Leeds workshop (I live 1 mile away) on Tuesday so hopefully it won't take long. I suspect it's a sensor issue as opposed to an actual fault, but the warnings are nevertheless annoying. 🤞🏻 It's as quick to sort out as yours was. Thanks for the all interesting videos!
Interesting... had our Model 3 LR since mid-March. I also had problems with drivers seatbelt. Turned out to be an issue with the side airbag. Tesla Bristol we’re friendly & helpful. Took 2 visits to service centre + 1 mobile technician visit to resolve, though! There was NO using their waiting room at that point - had to sit outside (in the rain!). I’d echo the conclusions of the video; Bristol SC are friendly & helpful but perhaps lacking an eye for details.
Interesting one. I’ve got the same door alignment issue on the passenger side. Had a mobile guy come out the other day and do his best on it but said it’s still not quite right. More of an annoyance than anything else. He said I could take it into the service centre to get 100%...just working out when I’ll do that. I’d agree it’s not something you should need to get fixed in the first place!!
I don’t have a Tesla. Unfortunately I have a MG ZS EV! But I like watching your content. Maybe one day when I sell my kids body organs I could afford one!!
Supposedly premium product but not premium QC. Seems to be quite a few quality issues with most people, good to see they generally get sorted, but this shouldn't happen with a 40 K plus car !
with my tesla i live an hour away similar to you 50 miles and my heater went out i brought the car in and i had to wait for 5 hours until midnight to get my car and the heater still did not work for the first 3 days after service than all of this sudden it just worked again by far that was the weirdest experience i have ever had with a fix on a car
Have always had 5 star experience in Toronto with my Performance Raven Model X. Both visits to the service centre were above expectations, and the two mobile visits to my home fixed all concerns, the techs were very friendly and completed the work in a quick fashion
Really enjoyed watching all your videos Chris so keep ‘em coming. Have to say I have mixed emotions about collecting my M3 LR on 01-09. Just about every review I’ve read or watched highlights paint or build quality issues. Has anyone had a fault free experience?
Thanks Nick. It looks like most have one issue or another, but I'd recommend spending time going over the car. Some of these issues can be fixed there and then.
@@SpawnPoiint Thanks for the advice. I'll certainly be following this when I collect in a few weeks time. Hoping there are no paintwork issues as I've already booked off the following day to apply the ceramic coat! Thanks again for the vids. Some of the best and most practically useful I've watched and Mrs A will tell you just how many I have watched in total!!
@@nickatkin3526 You might want to consider letting the paint issues be corrected by your detailing shop as well. And ask Tesla to cover the costs. I've seen cases on CZcams where the paint correction done by Tesla (a third party) had to be redone by the detailing shop where the owner went to for ceramic coating. It was that bad. Probably saves some time too.
This is reassuring - although Leeds is not my closest service centre. I’m sure others are good too. Not sure I’d say “all other manufacturers” though. I’ve always had great service from Porsche when taking a car for something to be fixed or a service. They always have plenty of drinks, coffee, tea, fridge with various chilled drinks, biscuits, chocolate bars, even offered to send someone out to buy me things from a supermarket on them. Anyway, I appreciate your video and I pick my Model 3 up on 4th Sept so I’m eagerly awaiting and starting to buy accessories now.
Had probably the worst first experience with Tesla you can get to be honest! Booked in for a test drive at 10am last Sunday in Birmingham (and let's be honest, just having to be in Birmingham isn't the best start :D), and in the week beforehand asked if I could take a passenger from the same household 'cos of Covid and was told no. Anyways I promptly proceeded to pretend I never saw that email, so off we went to go test drive it. Pitched up at 10am and the showroom was shut! Fast forward to an hour later after a McDonald's breakfast and having tried the handles of a lot of Teslas (including asking some bloke who was charging if I was supposed to be test driving his car), and the staff start to arrive. Turned out that they didn't even open until 11am so lord only knows why they booked me in for 10am. Also passengers from the same house are fine. On the plus side, the car was so so so easy to drive. Definitely not what I'd call exciting, but then it's not really built for that beyond the straight line speed I guess (Model 3 Performance). One pedal driving is a really relaxing way to drive until we're all being chauffeured by Skynet. Really hoping there's no issues with the car like you had when it arrives, since it's being delivered to my house and I sold my car yesterday! Anyways, rant over - seems like if anything goes wrong they sort it without any fuss (which I guess means they're very much aware of the naff quality control pre-devliery).
It’s crazy the amount of scrutiny Tesla cars receive. Agreed the door needed to be fixed because the window hitting the molding. But the plethora of videos of what seems like splitting hairs is crazy. I’ve had 7 new cars in my life time and trust me I haven’t had a perfect car. I just got model 3 over a month ago and yeah it’s not perfect. The front hood is .0005 of inch off from side to side and that might fail aerospace tolerance of half thousand but I must say my Tesla is the best car I’ve had so far!
SpawnPoiint yes I do agree. That’s why I clicked on the video. I imagine someday I will have to see how a service apt works. My comment was directed towards those videos of Tesla owners who’s expectations are that of judge from the “Pebble Beach Concours d’Elegance.” It’s beautiful car and the technology is nothing but amazing. Cheers
Great pre-service experience with the app etc. Puts other manufacturers to shame, really. Much more like reporting a bug on a mobile app - how it should be.
I had a problem with boot motor failing all rectified at home but Technician noticed hinge was bent and ordered a new one, this was fitted at my workplace however technician noticed a crease in the boot body said this would have occured with the boot motor and hinge failing suggested I rebooked for this to be rectified which would have to be done at a service centre. Booked in for this however I'm far from impressed with loan car being 3rd party insured and £2500 excess wtf.
Very informative video but I’m concerned about the number of videos and issues regarding Tesla build quality and final inspection processes it’s one thing paying such a high price for a technologically advanced vehicle but I’m sure most customers want the finished quality of the vehicle up to spec Tesla need to focus on the basics and improve the build quality then when the new battery technology arrives and makes the cars more affordable Tesla will be onto a winner
There's nothing to be concerned about, issues are fixed when requested. Tesla is hot topic, so it's going to be talked about more than any other manufacturer. Most videos are created by 'content creators', who would probably never have created a similar video for a Fiesta with faults, and showing a service visit to Ford etc. That's my opinion though. Tesla are under a lot of scrutiny, but for every quality issue upload, there's hundreds of positive ones.
Tesla is now refusing to fix many of these faults, stating that they ARE "on-spec". furthermore refusing to honour their promise that you can return the car for a full refund within 7 days which is just another ruse to persuade nieve purchasers to drive it away from their delivery centre, and hence, accept it with all the faults, with false promises that these are no problem and will be rectified,....then they renege. The Tesla "experience". would you accept this car?...... insideevs.com/news/439601/water-holding-model-y-owner-bad-ownership/ Caveat Emptor
This video has inspired me to book model 3 into Birmingham for a service check because there is a ratcheting noise from the front near side mainly when slowing down. Wonder if anyone else has experienced this.
@@asiw Arthur, is it internal or external? I have heard about an issue that has been described as a noise similar to a 'Geiger counter' coming from the lhs (interior) which was identified as coming from the front passenger door speaker.
I received most courteous and attentive service at Tesla Cribbs Causeway. But why on earth don’t Tesla carry out a bit of decent quality control before the ‘finished’ product leaves the manufacturing plant? It would significantly save on costs, increase margin on sales and drive boasting from owners about build quality. From the country that gave us W Edwards Deming - the world’s leading management thinker in the field of quality.
I agree with you Bob. I mean look at how much people love/talk about the Tesla already, now imagine if there were no negatives or fault videos out there.
Yes had to get the boot lid realignment and the near side rear door. This was done by a mobile service . Not a problem as it happened with little trouble to myself. Now got to take it back because the Climate keeper sometimes say it will not work because of a system failure. This means the air con is either red hot or freezing cold depending on how it feels!
I would have preferred the mobile visit too, it would have saved me taking 4 hours out of my day for it plus the 100 miles. Are you booked back in for the climate issues? Where's your local SC?
Good to se the superchargers in their car park, better than the row of smashed and broken ones at Hartshead Moor services M62, I don’t they ever worked
New automaker with little experience. It’s a small price to pay though because the car it much better than many in its class. Still unacceptable though
@@domtdoodar99 I'd call it a large price to pay for a car that exhibits blatent shoddy build quality, premium it is definitely not....Even Tesla describe it as "partial premium", nuff said!
David, that’s the interior spec 😂😂not the build quality😂. It’s not shoddy, it’s just not as good as the other premium cars, ive seen 3 model 3’s my friends have bought in the last 3 months and they all exhibit no issues
Unfortunately some will have a bad or unsatisfactory experience owning a Tesla (like David?), but majority don’t have issues, or they are minor enough to get sorted easily.
They need QC on the assembly line cause it seems they don't have any. This would suck to drive 8 hrs and out of province (currently impossible due to COVID) to have a door realigned. Surely any mechanic could do this and Tesla wouldn't need to be involved except to pay the mechanic.
Great video as always. Have you thought about upgrading the struts on either the trunk, frunk, or both to make them self-opening? That would make an interesting video.
Thanks Marco. It's something I've looked at doing, but with mixed reviews (too powerful when opening, too much force when closing) and the risk of breaking something, I've not bothered yet.
Hey mate, I’ve got the same problem with my Tesla model 3, but it’s the rear passenger door and the rear bumper. I’ve got the service booked (Park Royal London) and let’s see what is going to happen now. This should have been fixed before the car left Tesla’s America factory lol. Quality control is the main issue with Tesla’s, but I hope they fix my car as good as yours. PS I got the number plate like yours, (vinyl wrap) these are so good, less noise, and more aerodynamic. Great videos keep them coming cheer’s mate :) 🍻
Tesla don't do DPI, that's the customer's job. Their approach is completely different to all other mainstream car manufactuers. No dealer network which cuts down on costs, time and overheads. Downside is that things like your door alignment don't get picked up because there is no dealer to do the PDI. It's effectively click and collect at a service centre.
Had the RHD steering control water ingress issue. Lots of alarms, no ABS, no regen, looks like a wheel speed sensor but you also lose tyre pressure monitoring, and reduced power steering. (Found out it happened less if I didn't use the brake pedal). Fix was great - 2 hours, but same as you ranger cancelled so had to drive the 150 miles to Edinburgh service centre and back. 6-7 weeks all in from start of issue to fix. The new superchargers at Leeds are V3. CCS only. You should maybe have had a closer look.
Yes you're right they are the V3, I did take a physical look and spotted they had one cables only. I was at about 60% charge so didn't plug in, if I wasn't keen to get home I would have tried them out.
Nice video (again), as always fair and balanced. It was disappointing that this was not dealt with by mobile though, its a 10 minuet job to re align a door, it can normal be supported on a jack which the mobile service tecs carry and is (normally) a one man job. I hope Tesla increase the mobile service in the UK as they have done in the US, it has the highest satisfaction rating of all their service offerings. In the comments when requesting a service appointment it might be an idea to specifically request mobile service and this may encourage its expansion by Tesla UK.
Hey Chris. I just ordered a Model 3 with an identical configuration as yours. Used your referral code as well. ;) Thank you for yet another well-scripted and high quality video. It is good to hear that the misaligned door is an issue that seems easy for the service center to fix. Panel misalignment is one of my main concerns for delivery day, which is about three weeks from now. A quick question; where did you get your after-marked spoiler from? I am seriously considering getting one as well, and perhaps applying a chrome delete too.
I have to disagree with you there about service. My car has been into service 4 times since I got it in November. I got it back two weeks ago, went in for a few faults and they had my car for 8 days! Still they did not fix everything. My personal opinion of Tesla service is the worst experience I have ever had. It will be now going back for a 5th time. Not good for a brand new car.
Love the Tesla and the tech videos, always high quality! Just wondering, is it possible the door went out of alignment afterwards or was it like that from day 1? Also, as well as sending the pictures of the issue, did you verbally communicate the issue to the Service agent when dropping it off? I would find it slightly irritating they didn’t resolve the alignment first time, although it didn’t take long to resolve afterwards to be fair! Keep the videos coming.
Brian, obviously you haven't had the experience of communicating with Tesla 'customer service's, it's near impossible to speak with anyone, they hide behind the firewall of the internet. I literally spent hours trying to engage them into conversation via email as well as their poor "chat" based customer service system which is hardly manned. I tried for days, only getting "no agents are available right now", when I was lucky enough to get any response it was similarly frustrating, waiting for up to 20 minutes at a time for a reply to each question, often just being left hanging with no answer forthcoming at all, being regularly disconnected (deliberately I wonder), then having to repeat the process time and time again as I got a different agent every time. I literally spent the whole of a weekend trying to communicate with Tesla customer service, this was to confirm a couple of queeries as I was about to place my order! After placing my order, the saga continues. They got my invoice wrong, so again I spent many hours trying to get it resolved. Then there were issues with the delivery/collection of my car, the day offered was not suitable but it was nigh impossible to easily contact them to change the appointment. I got so frustrated with them and lost all confidence with their shoddy customer service experience. If this was the service offered pre-purchase then it did not give me any confidence that it was extremely unlikely to be any better post-purchase. So I cancelled my order....another similar experience trying to do this also. It seems Tesla go out of their way to make your experience as frustrating and as difficult as possible.
@@David-bl1bt Sounds like a horrendous experience. I'd love to buy a Model 3, but the up front cost is still too prohibitive in Ireland - 49,000EUR for the base model. I guess my original point was querying about the level of human interaction and if Tesla are different to traditional dealers e.g. you walk in and verbally explain your problem and at least it's understood before they start the work. Obviously things aren't "normal" at the moment, due to COVID restrictions or social distancing etc.
how long did it take for your model 3 to arrive after ordering? still waiting on my Model X that I ordered in January (original estimate delivery was march). really disappointed in the lack of communication they have given since ordering, can't seem to get any concrete info out of them :-(
Great video! I've had my matching car (white on black dual motor) in for a boot realignment. Since then, the boot looks a bit better, but now it is hitting the bumper and stripping a tiny line of paint... Since that visit, I've noticed so many tiny things, would be interested to know if you have any of these! Excuse the huge comment: Boot panel gaps one side significantly bigger than the other (fixed but needs to go back as mentioned above) When all doors are closed, one rear door slightly sticks out from the rest of the car, the other is slightly recessed Inside one rear door storage (in door card) the inside plastic trim isn't flush like the other one One door handle on rear door slightly recessed - just noticed this yesterday. Still the best car I've ever had, but I feel like it'll be back again and again and again at this rate.
Hi mate, tiptop video. Just wondering if you could share the details of your boot spoiler, does it sit on top of the boot lid or does it fit directly onto the lip? Cheers.
Hi, it fits onto the lip, it fits perfectly as it's made for the edge of the boot. I got it from eBay, but it was only ~£100. SSDD Motorsport make a real version for about £200.
@@SpawnPoiint do you have a link mate, I did already buy 1 but returned it as it sat on top, most of the pics I see on amazon / ebay etc etc appear to be intentionally not clear as to the seating position of the spoiler.
I’m about to book in for some work on my wheels, chipped at pick up. Thanks for this, quick question I noticed you wheel went up when you hit park How do you set this up
SpawnPoiint yes I spotted that but the only way I can get it to work is to press the profile manually, would be good to step by step how to do it automatically unless you have a tip here
Oh I see. You need to.l create the profile (call it easy entry), set it up as you’d like (steering wheel, seats etc) then save it. Then in the other profiles you actually use, tick the new easy entry box.
Hey mate! Really enjoying the videos - keep up the great work. Was wondering whether you have the Premium Connectivity package? If so, what do you think of it? Is it worth it in your opinion? Let me know! :)
I was wondering was the service free since The vehicle was under warranty. Also were they charging your vehicle while working on it. Seems like something that can easily happen while being serviced and the customer would appreciate.
It was under warranty yes, so free. They didn't charge the car this time as I'd charged it the night before, but the first time I visited (window wipers were faulty) they did charge it for me.
Have just had a service visit to rectify a couple issues that I’d picked up on post collection. Using the app was fine to book the service except it couldn’t find my address. All calls to the service centre have been picked up quickly and very friendly responses. Service centre is 50 miles away but is driving the car there such a burden, hell no,!! Drop off was socially distanced but fine. Had a model S courtesy car (yikes, having a screen in front of you that you look at through the steering wheel will never catch on 😀. Screen in centre left is so much easier). Had one non warranty item which cost more than I would like based on Tesla hourly rate, but all work done quickly. I have never has such a detailed breakdown of what was addressed and report from any manufacturer, ever! All things done/ reported on. Staff all exceptionally friendly. 50 mile trip is a bit of a jaunt but otherwise a good experience. Is Tesla quality control perfect? Far from it. Will you get a car half way as good as a model 3 from any other manufacturer at the moment? No way. More than happy to live with the little bit of rough to go with the fantastic smooth.
@@SpawnPoiint Next time. It was an interesting experience as, a lot quieter than the M3 but you'd expect that for nearly twice the price. Otherwise, it was a great experience for how Tesla have moved on since MS. More levers in the MS and the dual screen just seems so old fashioned nowadays. But a good courtesy car, all the same. Was good for me as, using the Dartford centre, it's covered for the dart crossing charge and free supercharger miles so no sweat on having a courtesy car overnight.
Hi have a Mazda at moment I got a phone call from them to come to a vip event [ if there is such a thing ] to see some new cars , I said I was not looking for another car at the moment ,but still the salesman went on , I asked what days it was on and unfortunately I was working the salesman asked if he could get someone to call me back I said no as was not looking for another car at moment, a few days later got a letter from Mazda it was the vip invite I thought they must be desperate , trying to hound me to buy a car not a great experience .
I had about 10 minor issues upon delivery and I scheduled an appointment and they fixed about half of them, but with the touchless stuff they never explained why they didn’t address the other issues. They also had me sign a work order with dummy $97 prices for each issue even though they said it was warranty. I didn’t get it, but I trusted them. Then they charged my credit card for the work and I had to make several calls before they back credited my card. I have another appointment for tomorrow to fix a rattle in my MY dash. Again they have a charge for me to sign before the work starts. I’ll need to discuss when I drop off. Anyone else have them sign an estimated cost for warranty work before they’ll start the work? I’m in the US.
They also require you to pay in full upfront before collecting or approving the condition of the car. Very shady business practice. I just don't understand why anyone sane would drive a new car off a forecourt with blatently obvious defects. Crazy!
SpawnPoiint not sure why they do this dummy estimate. My service today estimated at about $100 US. Just got an email saying the work was completed and final invoice was $0. The same in the end I guess.
I showed up today after they called and scheduled my appt. they asked who I was and why I was there. They said they didn’t call. I hit re dial and the guy telling me all this phone rang. Oops. Their service after the sale is terrible
@@SpawnPoiint My "experience" with Tesla prior and post order was shocking to say the least. Consequently I lost all confidence with the company. Their abysmal level of customer service implied that it was highly indicative of my future experience subsequent to the delivery of my car so I cancelled my order,. All the hassle and frustration of the near-zero communication and total lack of respect or courtesy for their customer cost me £100 (my deposit).
Factoring in the cost in time incurred taking photos, scheduling and then rescheduling on the app, travelling to and from the 'bodge-up rectification centre' (service centre) at the owners cost, not forgetting the frustration and annoyance factor, it certainly wasn't "free". I have read that many disgruntled owners having had to visit these centers multiple times to get their new cars brought up to (hopefully) an acceptable standard, if at all. It is shocking that many years down the line Tesla hasn't bothered to address these blatent shoddy build issues which continue to this day (check-out disgruntled model Y owners who are reporting a plethora of faults with their newly acquired cars that were inherited from the model 3). www.autoevolution.com/news/tesla-model-y-owner-complains-about-quality-issues-that-will-leave-you-baffled-147258.html Tesla get away with this in the main because owners are required to pay in-full up-front before they even set eyes on their car, then are happy to collect and drive away their new car despite it having faults, then having the hassle and inconvenience of having to try to get it fixed further down the line. A shocking business model.
And still not learnt any lessons apparently www.autoevolution.com/news/tesla-model-y-owner-complains-about-quality-issues-that-will-leave-you-baffled-147258.html .....shocking. whats equally as shocking is that the purchaser accepted the faults & drove away the car instead of rejecting it, on the basis of being told "it's ok, we'll fix it. Crazy or what!
Godsense yea just thinking it should be at the expense of Tesla and a £6 charge doesn’t really make up for the time spent and/or mileage added, especially if on a lease.
@@Danielkempe Agreed, but then the 2 previous Golfs I've had never did either. Sounds like your situation differs due to location, I've had to travel to Bham SC once about 45 minutes each way but they gave me a loaner for the 5 days no issues. @spawnpoiint is totally right though, the problem simply shouldn't be there in the case of the alignment issues.
Tesla built quality and Tesla bad costumer service is what really puts me away from buying a Tesla, specially now that proper car companies, like BMW, Mercedes, Volvo/polestar, have good EV cars
@@rossgee1091 Yes really. And I think that no one can say that tesla built quality is great... very far from it. I don't know any situation in car manufactures, that obliges consumers to look around the car, searching for misaligned panels, paint problems, and so on... when you receive a new car.
Thanks for sharing your all-too-often. "Tesla experience". A very disappointing and unnecessary time-wasting visit, all at the owners cost. Unfortunately the vast majority of these 'service' (aka fault rectification) visits are caused by 'Tesla fanboy/ excited giddy owner syndrome', whereby adrenaline kicks-in on collection day, conditioning the brain into a sense of idyllic euphoria at seeing the dream car they have been eagerly waiting patiently to collect, consequently failing to thoroughly check that their car is in a condition worthy of its price tag. Tesla are aware of this syndrome, utilising it to minimise their costs by not having to spend time, effort and money rectifying their shoddy manufacturing process I've said this before and I will say it again .... This amounts to shoddy manufacture and sub-standard quality control, such defects should have been nailed well over 12 months ago when they were made aware of the issues. There is no excuse for these issues to be still existing, shame on Tesla. Incompetent quality control inspections, and blinkeredl fan-boy purchasers who would accept their new wheels whatever the condition as long as it does the 0-60 in 3.2 seconds. Tesla is well aware of this strange phenomenon that's why they won't spend the effort & time correcting it... why would they, after all, it costs them money to rectify, so if they can get away with it, they will, right?. I'm guessing that the vast majority of people buying a SECOND HAND car from a main franchised dealer wouldn't accept a car in this condition, let alone a new one costing almost £50,000. If more buyers removed their blinkers and exercised due diligence on collection day and rejected their car at the point of delivery then perhaps these (& other) issues such as paint defects would be addressed sooner rather than later. Tesla clearly set out to gamble that most defects won't be discovered by their excited owners, thereby saving them a fortune. Tesla sneakily takes full payment for the car upfront BEFORE collection, knowing full well that most buyers, due to being blinkered/ excited are likely to drive away smiling and waving with no, or at best, just a cursory inspection. . If Tesla didn't get their money until the car had been thoroughly insoected and signed off he purchaser I'm pretty sure that they would be making a concerted effort to up-their-game on quality control. Such a shame that their of lack of attention to detail when presenting their cars is hugely detrimental to their reputation and credibility worldwide.
Thanks for taking the time to watch and comment. I agree, no car should leave the factory let alone be shown to a customer with any faults, no matter how small. It's one of the reasons behind me creating this video, and questioning why it was not picked up earlier. The car is not perfect (if you'd seen my previous videos I've mentioned other problems). I love the car, and I'm a fan of Tesla, but things must improve.
@@SpawnPoiint I'm a fan of Tesla also, I did order one recently then cancelled it. There needs to be a lot more videos such as this highlighting the issues that continue to crop up as well as the 'service experience', which in your case was certainly lack lustre. Presenting the car back to you with the original reported fault not having been rectified is extremely poor service. You mentioned that there was also a recall issue rectified on your visit, a wiring loom I believe, have you any idea what loom it was and what the issue is with the original requiring a replacement? I have to wonder whether you would have been made aware of this had you not have been visiting the service centre anyway.
@@chamham7777 not yet... I did order one a couple of weeks ago but cancelled it soonafter. I love the model 3 and still do intend buying one in the not too distant future. When I do, I will be spending some considerable time scrutinising it on collection day and will have no qualms about rejecting it if needs be. They have a lot going for them but the quality issues are unforgivable for a £50,000 car.
@@David-bl1bt Hi David, If you expect a flawless car, go elsewhere. My view is that a few up front issues that you can get fixed and still have the best EV out there, then it's worth the aggravation. All I can suggest is that you back off and wait 3 years and you might see a car the equal of the Tesla or Tesla may have pulled their socks up. I can't see that happening in a hurry as they can sell more cars than they can make. If you think that these issues are not worthy of a £50K car, then you would be as gob smacked as me when I picked up my car and pointed out that it didn't have the frunk hooks and you could see bolt heads, What!! Seems Tesla decided to delete them from late 2019. The counter to this is, you find me a car that is covered so extensively on CZcams, you find me an EV that has so much after market stuff. You comment on us being fanboys. We are, we might whinge about fit issues but the car is so much worth it. Oh, and who has Superchargers that have high availability and cost a standard £0.24/Kw. Go trying to hook up at an Ionity charger in your non-Tesla EV and find you are paying £0.66. Then you appreciate Tesla
“Tesla” and “pre-delivery inspection”. In the same sentence. You’re a funny man 😂. I used the newly opened SC at North Shields (which Tesla call ‘Newcastle’) last week for an ill fitting rear quarter light and black sealant overspray. All good - got a Model S courtesy car for the day. Friendly team.
If we didn't laugh ... 😂
I checked out that place a few weeks ago. Gonna get a model 3 next. Where did you collect the car from?
We had a similar experience. We noticed that the glue on the rubber around the rear doors had failed and the rubber was hanging down when the door was open. Booked in at a service centre, expecting them to just glue it back on and we’d be on our way. They said that there was a recall on the wiring loom and we waited about 90 minutes. We came out to inspect the car and they hadn’t fixed the rubber seals at all, we pointed this out to the service manager who said that they’d repaired the wrong side (there was nothing wrong with the drivers side, God knows what they did) and they took the car back for another half an hour before sorting it.
A few months later the car developed a fault where we received an error message that the SOS system was faulty and regenerative braking was unavailable.
We booked it in again and they remotely diagnosed a faulty antenna and booked us in. (I thought that was Clever)
During that time we’d also noticed a knocking from the rear nearside suspension when going over bumps. This was audible from the outside as well. They said that the car would need a mechanical examination to diagnose the fault. So the car went in last week and they’ve given us a ropey old 65 plate Model S P85D with 50k on the clock which is locked in chill mode (😕). The car is clearly unloved as it’s absolutely battered and filthy outside and in, it’s also got a £2500 insurance excess on it so the Mrs won’t drive it. I love the Tesla brand and the product but their service leaves a lot to be desired!
Just started watching one of your videos, and noticed this gap or misalignment and I was like:" Nah... I don't want to be annoying".
Next video, OP resolves the issue I noticed. Very satisfying :)
haha you watched at the right time 😂
Must agree with you that the tesla in Leeds is a very good and friendly service centre. Had car since March and no misalignment problems, only a plastic connector rattling in the boot lid.
Yes I'm lucky Leeds is my closest, happy with the team there.
Just took my model 3 into Chester SC on Monday to have a windscreen replaced due to a crack caused by a stone. Took it in for 10:30. Moved to the workshop 5 minutes later. Technician came to talk to me to say it would take about 4 hours as the glue had to dry. I decided to wait and had copious drinks and snacks. A couple of people walked past and said hello and to make sure I was ok. Car returned at 15:15 all done. I was charged £840 for the replacement compared to £1140 from a well known windscreen company. I would say all in all a very positive experience.
I know how you feel exactly; I had my Tesla hit by a mustang, and the car took 3 months to repair because of the parts. I still don’t have it yet! But I did get confirmation that this week it’ll be ready for pickup again
Fingers crossed for you mate, hope you get it back this week.
SpawnPoiint yes!! You’re like my good luck charm! I received a call that today my model 3 will be ready! I’m so excited!
I'm curious, was that handled by Tesla or a 3rd party? Did you have a replacement car during the 3 months? 😀
@@deanwcphillips both, Tesla makes sure the shop doing the repairs only orders what is necessary. Even then sometimes the shop miss a little bolt. They have to contact Tesla and wait for the bolt which in my case took 3 months
@@Osha1 Got it 😀 I've been nervous to grab the M3 due to high repair costs. Sure it's worth it though!
We have used Leeds,always friendly and helpful.Great review,keep up the good work
Thanks for the comment Barbara.
I have used the Tesla Service Centre in Milton Keynes to have 2 paint blemishes polished out which I spotted on delivery of my model 3 car (dropped off a lorry outside my house). One looked like a damage mark, maybe on it travels on the lorry, the second was a blemish in the paint.. Very similar experience to you:
Used the app, uploaded pictures.
Got service appointment, tried for mobile but got told immediately this was not available.
They said the work would be a whole day at least depending on the paint work so they had arranged a loan car.
Got messages the day before, had to drive about 1 hour.
Got their, handed the key card, asked about pin number, they inspected and gave me a key car for a model S. They thought it would be most of the day from initial inspection and suggested it would not be wise to stay due to restrictions on site due to covid.
I got to drive the S .
They rang me and texted me the time my car would be ready.
I drove back in the S :) (Yes that sounds like a lot of driving - but I enjoyed the drive ;)
They found an extra paint problem and fixed it, and polished and cleaned the entire car, all fixed and I was very happy with the work. They also charged my car for me.
So all in all very good experience - and as you note, it is a service centre, no sales, they treat you well, are very friendly.
I’ve had a rear light cluster replaced (twice) following water ingress - fixed at home within short period of time by very professional and polite engineer
That's great, the home visits really are a great idea. A shame I couldn't have one this time.
Thanks, I’m off for a 2nd test drive of the model 3 on Wednesday in Cambridge. 1st year drive unfortunately they only had a performance version & as I’m disabled with a spinal injury I found the ride too harsh. But now they’ve got a standard range so although I’d be looking to order the long range all wheel drive (so some differences in regard to premium interior & all wheel drive & range, it’ll have the same ride in regards to size of wheel & suspension. So hopefully I’ll be able to make the decision as to whether to get the car or wait for the model Y. The model Y will obviously be the better for me as regards tide height & the seats won’t be as low as the model 3. But as I’ve also got arthritis in my right hand I’m having difficulties driving my current vehicle so doubt I can wait the 18-24months that Tesla say would be the wait for the RHD model Ys to become available. Thanks for all the videos, it’s good there are a few UK reviews as most of the longer term reviews on here are USA, and let’s face it their roads & availability of super chargers & how the tech works out there is quite a bit different to what we have here. I especially like the autopilot drives you’ve done on the narrow country roads & on our smaller A roads 👍
Thank you for making this video! 😁👍 it's great to hear experiences from outside the states.
Thanks for watching Emil, it's all new to us here still.
It's easy to book in. They can also remote diagnose the car. I've been in the times and they finally got all my delivery faults fixed. 6 months in the car is in the state it should have been. Except they didn't fix the trim under the sills which was not properly attached. I fixed that myself having seen on Facebook that it's a very common fault.
Your a tolerant man. I would have been fuming.com about this. I pick up my new model 3 later in September and will be all over it like a rash. Any issues it's not being accepted. J
Best of luck John, not long to wait now.
Is a misalignment really worth fuming about? Not healthy for your heart, better take it easy.
@@DavideBonetti it is when that car costs £53,000 in the UK. For that price l expect better than shoddy workmanship. If BMW and Audi etc. can do it for less then Tesla should easy achieve it. 🤞😁
@john godley get ya, however, it’s still just a car and not worth the nerves in my opinion. But from my experience with Tesla, I’m sure you will be happy with it. Just keep in mind that Tesla has been barely around in mass production for 10 years. Whereas bmw etc have had time to perfect this. PS: my new Mercedes has Panel gap issues and they refuse to fix it ☺️🤷🏻♂️
@@DavideBonetti Let hope so David. Luckily l am blessed with nerves of steel 😁
Glad they resolved the issue eventually. I took a test drive at Leeds. Unfortunately the Model 3 Performance was not the one on sale now, but the old version without big wheels and brakes. I'd certainly consider one as my next vehicle. Thanks for posting.
I've had my Model 3 LR since mid April and in the mean time it's developed a minor fault. There are intermittent warnings about seatbelt malfunction. I've registered it for a visit to the Leeds workshop (I live 1 mile away) on Tuesday so hopefully it won't take long. I suspect it's a sensor issue as opposed to an actual fault, but the warnings are nevertheless annoying. 🤞🏻 It's as quick to sort out as yours was. Thanks for the all interesting videos!
Fingers crossed for you mate, hope it goes well.
Interesting... had our Model 3 LR since mid-March. I also had problems with drivers seatbelt. Turned out to be an issue with the side airbag. Tesla Bristol we’re friendly & helpful. Took 2 visits to service centre + 1 mobile technician visit to resolve, though! There was NO using their waiting room at that point - had to sit outside (in the rain!). I’d echo the conclusions of the video; Bristol SC are friendly & helpful but perhaps lacking an eye for details.
Interesting one. I’ve got the same door alignment issue on the passenger side. Had a mobile guy come out the other day and do his best on it but said it’s still not quite right. More of an annoyance than anything else. He said I could take it into the service centre to get 100%...just working out when I’ll do that. I’d agree it’s not something you should need to get fixed in the first place!!
I wasn't prepared to accept it (I mean I couldn't), so I wouldn't be bothered about pestering them again.
I don’t have a Tesla. Unfortunately I have a MG ZS EV! But I like watching your content. Maybe one day when I sell my kids body organs I could afford one!!
😂 I won't tell my kids what they're missing then ...
Supposedly premium product but not premium QC. Seems to be quite a few quality issues with most people, good to see they generally get sorted, but this shouldn't happen with a 40 K plus car !
I agree it shouldn't happen, but it does. It's how they rectify and deal with it that makes the difference.
exactly right.
0:42 pulling out behind a C7 RS6. Nice ;)
with my tesla i live an hour away similar to you 50 miles and my heater went out i brought the car in and i had to wait for 5 hours until midnight to get my car and the heater still did not work for the first 3 days after service than all of this sudden it just worked again by far that was the weirdest experience i have ever had with a fix on a car
Have always had 5 star experience in Toronto with my Performance Raven Model X. Both visits to the service centre were above expectations, and the two mobile visits to my home fixed all concerns, the techs were very friendly and completed the work in a quick fashion
That’s awesome. It seems most have a great experience too 👍
Really enjoyed watching all your videos Chris so keep ‘em coming. Have to say I have mixed emotions about collecting my M3 LR on 01-09. Just about every review I’ve read or watched highlights paint or build quality issues. Has anyone had a fault free experience?
Thanks Nick. It looks like most have one issue or another, but I'd recommend spending time going over the car. Some of these issues can be fixed there and then.
@@SpawnPoiint Thanks for the advice. I'll certainly be following this when I collect in a few weeks time. Hoping there are no paintwork issues as I've already booked off the following day to apply the ceramic coat! Thanks again for the vids. Some of the best and most practically useful I've watched and Mrs A will tell you just how many I have watched in total!!
@@nickatkin3526 You might want to consider letting the paint issues be corrected by your detailing shop as well. And ask Tesla to cover the costs. I've seen cases on CZcams where the paint correction done by Tesla (a third party) had to be redone by the detailing shop where the owner went to for ceramic coating. It was that bad. Probably saves some time too.
@@David_Polak Thanks for the tip. I'm keeping my fingers (and toes) crossed this won't be needed.......
Great video, thanks for sharing your experience. I’m still considering a Tesla so this is really useful.
That’s awesome. Hope it helps.
That was a good experience bravo Tesla
This is reassuring - although Leeds is not my closest service centre. I’m sure others are good too. Not sure I’d say “all other manufacturers” though. I’ve always had great service from Porsche when taking a car for something to be fixed or a service. They always have plenty of drinks, coffee, tea, fridge with various chilled drinks, biscuits, chocolate bars, even offered to send someone out to buy me things from a supermarket on them. Anyway, I appreciate your video and I pick my Model 3 up on 4th Sept so I’m eagerly awaiting and starting to buy accessories now.
Thanks for watching too Ben, not long to wait now!
I haven't even ordered it yet but your videos are excellent
Thank you 🙏
Another great video. Thanks for sharing your experience.
Thanks, I'm glad you liked it.
Great video man. Haven't seen this before. Thanks!
Thank you
Had probably the worst first experience with Tesla you can get to be honest! Booked in for a test drive at 10am last Sunday in Birmingham (and let's be honest, just having to be in Birmingham isn't the best start :D), and in the week beforehand asked if I could take a passenger from the same household 'cos of Covid and was told no. Anyways I promptly proceeded to pretend I never saw that email, so off we went to go test drive it. Pitched up at 10am and the showroom was shut! Fast forward to an hour later after a McDonald's breakfast and having tried the handles of a lot of Teslas (including asking some bloke who was charging if I was supposed to be test driving his car), and the staff start to arrive. Turned out that they didn't even open until 11am so lord only knows why they booked me in for 10am. Also passengers from the same house are fine.
On the plus side, the car was so so so easy to drive. Definitely not what I'd call exciting, but then it's not really built for that beyond the straight line speed I guess (Model 3 Performance). One pedal driving is a really relaxing way to drive until we're all being chauffeured by Skynet. Really hoping there's no issues with the car like you had when it arrives, since it's being delivered to my house and I sold my car yesterday!
Anyways, rant over - seems like if anything goes wrong they sort it without any fuss (which I guess means they're very much aware of the naff quality control pre-devliery).
Nice Video Mate. Keep up the good work!
Thank you mate.
It’s crazy the amount of scrutiny Tesla cars receive. Agreed the door needed to be fixed because the window hitting the molding. But the plethora of videos of what seems like splitting hairs is crazy. I’ve had 7 new cars in my life time and trust me I haven’t had a perfect car. I just got model 3 over a month ago and yeah it’s not perfect. The front hood is .0005 of inch off from side to side and that might fail aerospace tolerance of half thousand but I must say my Tesla is the best car I’ve had so far!
This wasn’t about the fault, this was more so to demonstrate and provide an insight into the experience, which is different to any other manufacturer.
SpawnPoiint yes I do agree. That’s why I clicked on the video. I imagine someday I will have to see how a service apt works. My comment was directed towards those videos of Tesla owners who’s expectations are that of judge from the “Pebble Beach Concours d’Elegance.” It’s beautiful car and the technology is nothing but amazing. Cheers
Not bad. I took my 5 series in to BMW for wiper blades and it took 3hrs. No valet either.
Every time I took my last car to BMW I had to prep myself for their sales tactics 😂
Great pre-service experience with the app etc. Puts other manufacturers to shame, really. Much more like reporting a bug on a mobile app - how it should be.
The app is really good, as you say it's how it should be.
nice video of service etc.
Thanks, yes I was happy with this.
I had a problem with boot motor failing all rectified at home but Technician noticed hinge was bent and ordered a new one, this was fitted at my workplace however technician noticed a crease in the boot body said this would have occured with the boot motor and hinge failing suggested I rebooked for this to be rectified which would have to be done at a service centre. Booked in for this however I'm far from impressed with loan car being 3rd party insured and £2500 excess wtf.
Very informative video but I’m concerned about the number of videos and issues regarding Tesla build quality and final inspection processes it’s one thing paying such a high price for a technologically advanced vehicle but I’m sure most customers want the finished quality of the vehicle up to spec Tesla need to focus on the basics and improve the build quality then when the new battery technology arrives and makes the cars more affordable Tesla will be onto a winner
There's nothing to be concerned about, issues are fixed when requested. Tesla is hot topic, so it's going to be talked about more than any other manufacturer. Most videos are created by 'content creators', who would probably never have created a similar video for a Fiesta with faults, and showing a service visit to Ford etc. That's my opinion though. Tesla are under a lot of scrutiny, but for every quality issue upload, there's hundreds of positive ones.
Tesla is now refusing to fix many of these faults, stating that they ARE "on-spec". furthermore refusing to honour their promise that you can return the car for a full refund within 7 days which is just another ruse to persuade nieve purchasers to drive it away from their delivery centre, and hence, accept it with all the faults, with false promises that these are no problem and will be rectified,....then they renege.
The Tesla "experience".
would you accept this car?...... insideevs.com/news/439601/water-holding-model-y-owner-bad-ownership/
Caveat Emptor
Have they changed their stance within the last 2 weeks?
This video has inspired me to book model 3 into Birmingham for a service check because there is a ratcheting noise from the front near side mainly when slowing down. Wonder if anyone else has experienced this.
I've not heard of this issue Arthur, hope it gets sorted quickly for you.
@@SpawnPoiint thanks for your feedback.
@@asiw Arthur, is it internal or external?
I have heard about an issue that has been described as a noise similar to a 'Geiger counter' coming from the lhs (interior) which was identified as coming from the front passenger door speaker.
Lord let me win the lottery tomorrow night! I need me a Tesla!
😂 🤞
I received most courteous and attentive service at Tesla Cribbs Causeway. But why on earth don’t Tesla carry out a bit of decent quality control before the ‘finished’ product leaves the manufacturing plant? It would significantly save on costs, increase margin on sales and drive boasting from owners about build quality. From the country that gave us W Edwards Deming - the world’s leading management thinker in the field of quality.
I agree with you Bob. I mean look at how much people love/talk about the Tesla already, now imagine if there were no negatives or fault videos out there.
These videos are always amazing
Thanks mate.
My experience for everything: have to come back 2-3 times to get it fixed, but only if they will
Damn, that's not good.
Yes had to get the boot lid realignment and the near side rear door. This was done by a mobile service . Not a problem as it happened with little trouble to myself. Now got to take it back because the Climate keeper sometimes say it will not work because of a system failure. This means the air con is either red hot or freezing cold depending on how it feels!
I would have preferred the mobile visit too, it would have saved me taking 4 hours out of my day for it plus the 100 miles. Are you booked back in for the climate issues? Where's your local SC?
Yes booked in. Not to bad for me as it is the west London service centre. Crow flies about 7 miles around M25 17 miles
@@SpawnPoiint I'm really surprised by this, for example I had my steering wheel replaced by mobile service but they couldn't do your alignment.
Good to se the superchargers in their car park, better than the row of smashed and broken ones at Hartshead Moor services M62, I don’t they ever worked
No way. That’s terrible !
Amazing as always! Keep it up
Thank you mate.
why did it leave the factory like that ? does Tesla not have a quality control department.
New automaker with little experience. It’s a small price to pay though because the car it much better than many in its class. Still unacceptable though
@@domtdoodar99 I'd call it a large price to pay for a car that exhibits blatent shoddy build quality, premium it is definitely not....Even Tesla describe it as "partial premium", nuff said!
David, that’s the interior spec 😂😂not the build quality😂. It’s not shoddy, it’s just not as good as the other premium cars, ive seen 3 model 3’s my friends have bought in the last 3 months and they all exhibit no issues
Unfortunately some will have a bad or unsatisfactory experience owning a Tesla (like David?), but majority don’t have issues, or they are minor enough to get sorted easily.
They need QC on the assembly line cause it seems they don't have any.
This would suck to drive 8 hrs and out of province (currently impossible due to COVID) to have a door realigned. Surely any mechanic could do this and Tesla wouldn't need to be involved except to pay the mechanic.
Great video as always. Have you thought about upgrading the struts on either the trunk, frunk, or both to make them self-opening? That would make an interesting video.
Thanks Marco. It's something I've looked at doing, but with mixed reviews (too powerful when opening, too much force when closing) and the risk of breaking something, I've not bothered yet.
Hey mate, I’ve got the same problem with my Tesla model 3, but it’s the rear passenger door and the rear bumper. I’ve got the service booked (Park Royal London) and let’s see what is going to happen now. This should have been fixed before the car left Tesla’s America factory lol. Quality control is the main issue with Tesla’s, but I hope they fix my car as good as yours. PS I got the number plate like yours, (vinyl wrap) these are so good, less noise, and more aerodynamic. Great videos keep them coming cheer’s mate :) 🍻
Good luck for the visit mate, hope it all gets sorted. Thanks for watching too.
Do report back your customer service experience.
Tesla don't do DPI, that's the customer's job. Their approach is completely different to all other mainstream car manufactuers. No dealer network which cuts down on costs, time and overheads. Downside is that things like your door alignment don't get picked up because there is no dealer to do the PDI. It's effectively click and collect at a service centre.
I totally agree with you. It's a shame it happens this way, but I'm not actually bothered (which sounds daft when I say it out loud).
Thats a car I would whistle at, one Fine car.
😂 thanks
Had the RHD steering control water ingress issue. Lots of alarms, no ABS, no regen, looks like a wheel speed sensor but you also lose tyre pressure monitoring, and reduced power steering. (Found out it happened less if I didn't use the brake pedal).
Fix was great - 2 hours, but same as you ranger cancelled so had to drive the 150 miles to Edinburgh service centre and back. 6-7 weeks all in from start of issue to fix.
The new superchargers at Leeds are V3. CCS only. You should maybe have had a closer look.
Yes you're right they are the V3, I did take a physical look and spotted they had one cables only. I was at about 60% charge so didn't plug in, if I wasn't keen to get home I would have tried them out.
absolutely shocking business ethics
Nice video (again), as always fair and balanced. It was disappointing that this was not dealt with by mobile though, its a 10 minuet job to re align a door, it can normal be supported on a jack which the mobile service tecs carry and is (normally) a one man job. I hope Tesla increase the mobile service in the UK as they have done in the US, it has the highest satisfaction rating of all their service offerings. In the comments when requesting a service appointment it might be an idea to specifically request mobile service and this may encourage its expansion by Tesla UK.
I agree, it's the reason I chose Mobile from the list of options, and it did allow me to book it. Hopefully I won't need to use them again.
Leeds service centre SC are Version 3..
Yes they are.
How is the car now that you sorted out the door, still loving driving it and no more issues with it.
Yes loving it 😍
Hey Chris. I just ordered a Model 3 with an identical configuration as yours. Used your referral code as well. ;) Thank you for yet another well-scripted and high quality video. It is good to hear that the misaligned door is an issue that seems easy for the service center to fix. Panel misalignment is one of my main concerns for delivery day, which is about three weeks from now. A quick question; where did you get your after-marked spoiler from? I am seriously considering getting one as well, and perhaps applying a chrome delete too.
Thanks Jon! I got mine from eBay, but the seller doesn't sell it anymore. There's a UK company called SSDD Motorsport that sells a real version too.
I have to disagree with you there about service. My car has been into service 4 times since I got it in November. I got it back two weeks ago, went in for a few faults and they had my car for 8 days! Still they did not fix everything.
My personal opinion of Tesla service is the worst experience I have ever had.
It will be now going back for a 5th time. Not good for a brand new car.
Great video as ever. Your car 😍!!!!
Thank you 🙏
Quality vid as usual 👍
Thanks mate
A shame the same can't be said about Tesla build quality.
Agreed
Love the Tesla and the tech videos, always high quality! Just wondering, is it possible the door went out of alignment afterwards or was it like that from day 1? Also, as well as sending the pictures of the issue, did you verbally communicate the issue to the Service agent when dropping it off? I would find it slightly irritating they didn’t resolve the alignment first time, although it didn’t take long to resolve afterwards to be fair! Keep the videos coming.
Brian, obviously you haven't had the experience of communicating with Tesla 'customer service's, it's near impossible to speak with anyone, they hide behind the firewall of the internet.
I literally spent hours trying to engage them into conversation via email as well as their poor "chat" based customer service system which is hardly manned. I tried for days, only getting "no agents are available right now", when I was lucky enough to get any response it was similarly frustrating, waiting for up to 20 minutes at a time for a reply to each question, often just being left hanging with no answer forthcoming at all, being regularly disconnected (deliberately I wonder), then having to repeat the process time and time again as I got a different agent every time.
I literally spent the whole of a weekend trying to communicate with Tesla customer service, this was to confirm a couple of queeries as I was about to place my order!
After placing my order, the saga continues. They got my invoice wrong, so again I spent many hours trying to get it resolved.
Then there were issues with the delivery/collection of my car, the day offered was not suitable but it was nigh impossible to easily contact them to change the appointment.
I got so frustrated with them and lost all confidence with their shoddy customer service experience. If this was the service offered pre-purchase then it did not give me any confidence that it was extremely unlikely to be any better post-purchase.
So I cancelled my order....another similar experience trying to do this also.
It seems Tesla go out of their way to make your experience as frustrating and as difficult as possible.
@@David-bl1bt Sounds like a horrendous experience. I'd love to buy a Model 3, but the up front cost is still too prohibitive in Ireland - 49,000EUR for the base model. I guess my original point was querying about the level of human interaction and if Tesla are different to traditional dealers e.g. you walk in and verbally explain your problem and at least it's understood before they start the work. Obviously things aren't "normal" at the moment, due to COVID restrictions or social distancing etc.
Could you make a video on mileage and best ways to preserve mileage on a road trip
I'll be doing a ~1,000 mile trip at the end of this month, so that's the plan actually.
how long did it take for your model 3 to arrive after ordering? still waiting on my Model X that I ordered in January (original estimate delivery was march). really disappointed in the lack of communication they have given since ordering, can't seem to get any concrete info out of them :-(
I think it was around 3 months, when I ordered last August.
Great video! I've had my matching car (white on black dual motor) in for a boot realignment. Since then, the boot looks a bit better, but now it is hitting the bumper and stripping a tiny line of paint... Since that visit, I've noticed so many tiny things, would be interested to know if you have any of these! Excuse the huge comment:
Boot panel gaps one side significantly bigger than the other (fixed but needs to go back as mentioned above)
When all doors are closed, one rear door slightly sticks out from the rest of the car, the other is slightly recessed
Inside one rear door storage (in door card) the inside plastic trim isn't flush like the other one
One door handle on rear door slightly recessed - just noticed this yesterday.
Still the best car I've ever had, but I feel like it'll be back again and again and again at this rate.
Sorry to hear you've had these issues, I can't say I have seen them myself.
Hi mate, tiptop video. Just wondering if you could share the details of your boot spoiler, does it sit on top of the boot lid or does it fit directly onto the lip? Cheers.
Hi, it fits onto the lip, it fits perfectly as it's made for the edge of the boot. I got it from eBay, but it was only ~£100. SSDD Motorsport make a real version for about £200.
@@SpawnPoiint do you have a link mate, I did already buy 1 but returned it as it sat on top, most of the pics I see on amazon / ebay etc etc appear to be intentionally not clear as to the seating position of the spoiler.
I’m about to book in for some work on my wheels, chipped at pick up. Thanks for this, quick question I noticed you wheel went up when you hit park
How do you set this up
This can be done with Easy Entry which you can set up in the driver profile settings 👍
If you see my 'Tips and Tricks' video you'll see I cover it on there, it's the Easy Entry option.
SpawnPoiint yes I spotted that but the only way I can get it to work is to press the profile manually, would be good to step by step how to do it automatically unless you have a tip here
Oh I see. You need to.l create the profile (call it easy entry), set it up as you’d like (steering wheel, seats etc) then save it. Then in the other profiles you actually use, tick the new easy entry box.
SpawnPoiint worked it out cheers
How do you take the mandatory pics for service if the car is only making weird noises?
The photos aren’t mandatory, only the description is.
Hey mate! Really enjoying the videos - keep up the great work. Was wondering whether you have the Premium Connectivity package? If so, what do you think of it? Is it worth it in your opinion? Let me know! :)
I have it yes (it's free for the first year), and I use Spotify every time I'm in the car. I think it's worth it.
I was wondering was the service free since The vehicle was under warranty. Also were they charging your vehicle while working on it. Seems like something that can easily happen while being serviced and the customer would appreciate.
It was under warranty yes, so free. They didn't charge the car this time as I'd charged it the night before, but the first time I visited (window wipers were faulty) they did charge it for me.
Have just had a service visit to rectify a couple issues that I’d picked up on post collection. Using the app was fine to book the service except it couldn’t find my address. All calls to the service centre have been picked up quickly and very friendly responses. Service centre is 50 miles away but is driving the car there such a burden, hell no,!! Drop off was socially distanced but fine. Had a model S courtesy car (yikes, having a screen in front of you that you look at through the steering wheel will never catch on 😀. Screen in centre left is so much easier). Had one non warranty item which cost more than I would like based on Tesla hourly rate, but all work done quickly. I have never has such a detailed breakdown of what was addressed and report from any manufacturer, ever! All things done/ reported on. Staff all exceptionally friendly. 50 mile trip is a bit of a jaunt but otherwise a good experience. Is Tesla quality control perfect? Far from it. Will you get a car half way as good as a model 3 from any other manufacturer at the moment? No way. More than happy to live with the little bit of rough to go with the fantastic smooth.
In hindsight I could have asked for a Model S in advanced, would have been a great experience (and a new content idea 😂)
@@SpawnPoiint Next time. It was an interesting experience as, a lot quieter than the M3 but you'd expect that for nearly twice the price. Otherwise, it was a great experience for how Tesla have moved on since MS. More levers in the MS and the dual screen just seems so old fashioned nowadays. But a good courtesy car, all the same. Was good for me as, using the Dartford centre, it's covered for the dart crossing charge and free supercharger miles so no sweat on having a courtesy car overnight.
Hi have a Mazda at moment I got a phone call from them to come to a vip event [ if there is such a thing ] to see some new cars , I said I was not looking for another car at the moment ,but still the salesman went on , I asked what days it was on and unfortunately I was working the salesman asked if he could get someone to call me back I said no as was not looking for another car at moment, a few days later got a letter from Mazda it was the vip invite I thought they must be desperate , trying to hound me to buy a car not a great experience .
What you've experienced is what I've been used to too. Nightmare really.
How do you have your iPhone mounted? Can see it a little in the rear view but can’t see how’s it’s held.
I have a sucker mount that I attach to the glass roof.
Did fixing door alignment got you better noise deduction??
I can't say I've noticed any difference at all, but good question.
Woah 1 hour to get to a service center ?? I have one 15 mins away here in Los Angeles
And 1 hour is close for most, there are only 11 in the whole of the UK, 4 of those are in London.
@@SpawnPoiint oh wow! Hey at least you have free healthcare
@@gumerzambrano you need free health care after dealing with customer service!
Charging a Tesla with a Rolec. Only possible in the UK
I wonder what repairs cost there after warranty haha :DDD
What camera do u use?
An iPhone. Every video on the channel is shot on iPhone.
Where did you get your wheel centres from please?
Check the kit list in the description, should be a link in there.
I had about 10 minor issues upon delivery and I scheduled an appointment and they fixed about half of them, but with the touchless stuff they never explained why they didn’t address the other issues. They also had me sign a work order with dummy $97 prices for each issue even though they said it was warranty. I didn’t get it, but I trusted them. Then they charged my credit card for the work and I had to make several calls before they back credited my card. I have another appointment for tomorrow to fix a rattle in my MY dash. Again they have a charge for me to sign before the work starts. I’ll need to discuss when I drop off. Anyone else have them sign an estimated cost for warranty work before they’ll start the work? I’m in the US.
That's incredible, I'm surprised they'd charge you for warranty work. Good luck for this weeks visit then.
They also require you to pay in full upfront before collecting or approving the condition of the car. Very shady business practice. I just don't understand why anyone sane would drive a new car off a forecourt with blatently obvious defects. Crazy!
SpawnPoiint not sure why they do this dummy estimate. My service today estimated at about $100 US. Just got an email saying the work was completed and final invoice was $0. The same in the end I guess.
Which Tesla model 3 do you have?
The Long Range AWD.
Wait what they have Superchargers now?
Yes, they look brand new too. So much have been very recent.
I showed up today after they called and scheduled my appt. they asked who I was and why I was there. They said they didn’t call. I hit re dial and the guy telling me all this phone rang. Oops. Their service after the sale is terrible
Ah no way, which service centre was this?
The norm for Tesla service sadly.
Doesn’t sound like you’re having much luck with your Tesla David.
@@SpawnPoiint My "experience" with Tesla prior and post order was shocking to say the least. Consequently I lost all confidence with the company. Their abysmal level of customer service implied that it was highly indicative of my future experience subsequent to the delivery of my car so I cancelled my order,.
All the hassle and frustration of the near-zero communication and total lack of respect or courtesy for their customer cost me £100 (my deposit).
Sorry to hear that.
Why was it free. Also on average how much does it cost to service your tesla.
It was warranty work. Practically nothing (I cover this in my ‘how much’ video.
Factoring in the cost in time incurred taking photos, scheduling and then rescheduling on the app, travelling to and from the 'bodge-up rectification centre' (service centre) at the owners cost, not forgetting the frustration and annoyance factor, it certainly wasn't "free".
I have read that many disgruntled owners having had to visit these centers multiple times to get their new cars brought up to (hopefully) an acceptable standard, if at all.
It is shocking that many years down the line Tesla hasn't bothered to address these blatent shoddy build issues which continue to this day (check-out disgruntled model Y owners who are reporting a plethora of faults with their newly acquired cars that were inherited from the model 3).
www.autoevolution.com/news/tesla-model-y-owner-complains-about-quality-issues-that-will-leave-you-baffled-147258.html
Tesla get away with this in the main because owners are required to pay in-full up-front before they even set eyes on their car, then are happy to collect and drive away their new car despite it having faults, then having the hassle and inconvenience of having to try to get it fixed further down the line.
A shocking business model.
@@David-bl1bt No one is forcing you to buy a Tesla. So you don't have to.
ohh the sun actually shines in GB. hahahah
It’s actually a filter 😂
Tesla, 21st century technology, 1970's British Leyland build quality.....
And still not learnt any lessons apparently
www.autoevolution.com/news/tesla-model-y-owner-complains-about-quality-issues-that-will-leave-you-baffled-147258.html
.....shocking.
whats equally as shocking is that the purchaser accepted the faults & drove away the car instead of rejecting it, on the basis of being told "it's ok, we'll fix it.
Crazy or what!
Did they give you any free miles or repay you for the 100 mile round trip?
Unfortunately not, I didn't ask and I doubt anything would have been offered.
SpawnPoiint this is my problem. I live at least 2.5 hours away from my nearest Tesla. Not looking forward to finding something wrong
Quite often they will put the car on charge. They have for me in the past, without asking.
Godsense yea just thinking it should be at the expense of Tesla and a £6 charge doesn’t really make up for the time spent and/or mileage added, especially if on a lease.
@@Danielkempe Agreed, but then the 2 previous Golfs I've had never did either. Sounds like your situation differs due to location, I've had to travel to Bham SC once about 45 minutes each way but they gave me a loaner for the 5 days no issues. @spawnpoiint is totally right though, the problem simply shouldn't be there in the case of the alignment issues.
Having a Tesla is like owning an iPhone with wheels
Tesla built quality and Tesla bad costumer service is what really puts me away from buying a Tesla, specially now that proper car companies, like BMW, Mercedes, Volvo/polestar, have good EV cars
Proper car companies? Lol. Good EV cars... really?
@@rossgee1091 Yes really. And I think that no one can say that tesla built quality is great... very far from it. I don't know any situation in car manufactures, that obliges consumers to look around the car, searching for misaligned panels, paint problems, and so on... when you receive a new car.
What a hack job. Door looked worse. Oh tesla.
Worse? It's fixed 😂
SpawnPoiint right. I mean after their first attempt.
I like the cars but the interior is garbage
Nice.
Disagree, its nice I like the 15 inch touchscreen and functions.
So this is a 50.000 euro car ? Hahahaha . Poor soul .
Poor?
Because he bought this piece of expensive junk .
He? Me.
Thanks for sharing your all-too-often. "Tesla experience".
A very disappointing and unnecessary time-wasting visit, all at the owners cost.
Unfortunately the vast majority of these 'service' (aka fault rectification) visits are caused by 'Tesla fanboy/ excited giddy owner syndrome', whereby adrenaline kicks-in on collection day, conditioning the brain into a sense of idyllic euphoria at seeing the dream car they have been eagerly waiting patiently to collect, consequently failing to thoroughly check that their car is in a condition worthy of its price tag.
Tesla are aware of this syndrome, utilising it to minimise their costs by not having to spend time, effort and money rectifying their shoddy manufacturing process
I've said this before and I will say it again ....
This amounts to shoddy manufacture and sub-standard quality control, such defects should have been nailed well over 12 months ago when they were made aware of the issues. There is no excuse for these issues to be still existing, shame on Tesla.
Incompetent quality control inspections, and blinkeredl fan-boy purchasers who would accept their new wheels whatever the condition as long as it does the 0-60 in 3.2 seconds. Tesla is well aware of this strange phenomenon that's why they won't spend the effort & time correcting it... why would they, after all, it costs them money to rectify, so if they can get away with it, they will, right?.
I'm guessing that the vast majority of people buying a SECOND HAND car from a main franchised dealer wouldn't accept a car in this condition, let alone a new one costing almost £50,000.
If more buyers removed their blinkers and exercised due diligence on collection day and rejected their car at the point of delivery then perhaps these (& other) issues such as paint defects would be addressed sooner rather than later. Tesla clearly set out to gamble that most defects won't be discovered by their excited owners, thereby saving them a fortune.
Tesla sneakily takes full payment for the car upfront BEFORE collection, knowing full well that most buyers, due to being blinkered/ excited are likely to drive away smiling and waving with no, or at best, just a cursory inspection. .
If Tesla didn't get their money until the car had been thoroughly insoected and signed off he purchaser I'm pretty sure that they would be making a concerted effort to up-their-game on quality control.
Such a shame that their of lack of attention to detail when presenting their cars is hugely detrimental to their reputation and credibility worldwide.
Thanks for taking the time to watch and comment. I agree, no car should leave the factory let alone be shown to a customer with any faults, no matter how small. It's one of the reasons behind me creating this video, and questioning why it was not picked up earlier. The car is not perfect (if you'd seen my previous videos I've mentioned other problems). I love the car, and I'm a fan of Tesla, but things must improve.
@@SpawnPoiint I'm a fan of Tesla also, I did order one recently then cancelled it.
There needs to be a lot more videos such as this highlighting the issues that continue to crop up as well as the 'service experience', which in your case was certainly lack lustre. Presenting the car back to you with the original reported fault not having been rectified is extremely poor service.
You mentioned that there was also a recall issue rectified on your visit, a wiring loom I believe, have you any idea what loom it was and what the issue is with the original requiring a replacement?
I have to wonder whether you would have been made aware of this had you not have been visiting the service centre anyway.
I suspect you don’t own a model 3
@@chamham7777 not yet... I did order one a couple of weeks ago but cancelled it soonafter.
I love the model 3 and still do intend buying one in the not too distant future. When I do, I will be spending some considerable time scrutinising it on collection day and will have no qualms about rejecting it if needs be.
They have a lot going for them but the quality issues are unforgivable for a £50,000 car.
@@David-bl1bt Hi David, If you expect a flawless car, go elsewhere. My view is that a few up front issues that you can get fixed and still have the best EV out there, then it's worth the aggravation. All I can suggest is that you back off and wait 3 years and you might see a car the equal of the Tesla or Tesla may have pulled their socks up. I can't see that happening in a hurry as they can sell more cars than they can make. If you think that these issues are not worthy of a £50K car, then you would be as gob smacked as me when I picked up my car and pointed out that it didn't have the frunk hooks and you could see bolt heads, What!! Seems Tesla decided to delete them from late 2019. The counter to this is, you find me a car that is covered so extensively on CZcams, you find me an EV that has so much after market stuff. You comment on us being fanboys. We are, we might whinge about fit issues but the car is so much worth it. Oh, and who has Superchargers that have high availability and cost a standard £0.24/Kw. Go trying to hook up at an Ionity charger in your non-Tesla EV and find you are paying £0.66. Then you appreciate Tesla