Sony WF-1000XM4 Battery Drain Issue (Part 2)
Vložit
- čas přidán 16. 07. 2024
- They provided a few "solutions"...
Part 1 here: • Sony WF-1000XM4 Batter...
Earbud and headphone sound samples at www.loudnwireless.com/soundsamples
✅ Join Patreon: / loudnwireless
✅ Join Chat On Discord: / discord
✅ Bitcoin Tip Jar: 32QpY8tkfg7Cn2zoKo97E4Uyjg7rJWfKqN
Affiliate Links
When you make a purchase through the Affiliate Links here, I earn a small cut for the sale at no cost to you, and this helps the channel out in a big way. Thank you for your support!
00:00 What Sony said
01:24 The Soft reset
03:03 The Hard reset
03:39 Did it work? - Věda a technologie
![[QUICK FIX!] Replacing the battery on a Sony WF-1000XM4 earbud](http://i.ytimg.com/vi/Ve0_YBX8o80/mqdefault.jpg)
![[QUICK FIX!] Replacing the battery on a Sony WF-1000XM4 earbud](/img/tr.png)
If not WF-1000XM4, then what? czcams.com/video/G6KIL5xMhKU/video.html
Part 1 here czcams.com/video/h1Lse4_PDJs/video.html
Season Finale here czcams.com/video/WXF4YW1qNhg/video.html
I've reached out to Sony, and I have to send my old one's I have, and they will ship a new pair 7 to 10 days.
Just received my replacement pair of WF-1000XM4 they sound a lot better and it's updated software sounds great will see about the charge and see how long it lasts..
Nice video I don't know but I used my replacement ones and the charger last for 8hour and my left headphone said it was getting low I'm very impressed time will tell..
Hey Aaron I have finally found a solution for maximum equal battery life on both Earbuds. The settings are as follows :-
1) open the headphones app go to status and turn off adaptive control
2) Go to bluetooth tap on the setting icon beside the wf1000xm4 and turn off LDAC.
3) Open the app go to Sound then turn off ambient sound control and speak-to-chat
4) Open the app go to system >change the touch sensor function click on the setting icon >on the left bud select playback control and on the right bud also select the playback control.
5) Open the app go to Sound and turn off DSEE extreme.
6) Open the app go to Sound > Bluetooth connection quality and select priority on stable connection.
By applying all these settings your both Earbuds will be able to drain it's battery slowly and simultaneously...
Please do try these settings and give it a quick test. I know you won't be able to fully enjoy the other features but for a daily user like me it's giving the best optimal results.
Thanking you in anticipation.
Hello, I have had the same problem for a while, what is the solution?
It’s so bad now that I have stopped trying to fix them! They were just over a year old and I will not risk paying Sony a dollar more in sending them in for repair out of warranty! A real shame because they were excellent up until that last firmware update. 😢
Sony has been replacing them out of warranty for free, look into it
2yr Warranty!!
Same I'm getting mine fixed too I ain't spending £200 for another pair
@@Amari588 funny thing, originally bought from Amazon with two year warranty …….. Amazon just replaced mine with brand new!!… sent defective ones back to Sony….. You’ll probably get them as refurbs!!
@@garyt.5219 ok so what do I do just email sony
You say it's an uncommon problem, your are wrong it is widely reported and quite an annoyance given that these are expensive buds.
Thank you for taking the time and addressing these issues. I'm glad the audiophile consumers have you. Can you also ask Sony when they are enabling custom controls for the XM4 buds? thanks!!
you and me both dude. dont look like its gonna happen tho lol. sucks
I had this problem for weeks with my left earbud not charging enough and it drains so fast in just 2 hours. I contacted Sony and they replaced my whole unit immediately (I'm 4 days away until my warranty ends). I'm back with your channel to see your EQ settings for this earbuds. Thank you again.
thanks for sharing aaron.i had the new firmware update and youre a life saver!luckily its still under warranty and im gonna quickily go and exchange it.kudos aaron!
Did the resets. Hope it helps and thanks for voicing out to Sony and making this video!
No worries!
Am never buying a Sony earbud ever again
me too
YA well every other brand has their own issues too.
Thank you very much for this video. I have the same issue with those earbuds.
Me too had that problem and went to service centre by seeing this video and my product is under warranty so they have replaced with new ear buds but same charging case given to me thanks for the video
In my case i had bought it November, 2021 and i also had same battery drain issue on my right bud. luckily my thing is still in the warranty so i get replacement as new one today. so if u guys have same issue u should send it to SONY service center before the end of warranty and u can get the new one
Hey Aaron, love your sincerity towards tech. I subscribed immediately. Could you please look into reviewing yamaha premium consumer headphones like YH-L700A headphones?
I've been experiencing the same issue, except on the left bud. I also bought mine @ release & they worked fantastically, until they didn't. I typically use LDAC, and up time ranges from 10-20 minutes. I dropped down to AAC & have seen a minor improvement. I haven't timed them, but they went longer than 30 minutes. I've also noticed on many occasions the left bud comes out of the case at 90% while the right is 100% - even after several hours/ over night.
Same here
same here.
It should give you a max of 6 hours, with noise canceling on.
I have the same issue my left one always come out at about 70%and some times only last 15 minutes but the right is totally fine
Same here but with the right Bud.
I never get this problem but it is a very nice suggestion to fix it in the future. Today, I got the new Sennheiser Momentum 4 wireless headphones. It is so superb that it can provide musical dimensions very impressively.🥰🎧🎶
I had the same issue with my set of XM4s. Sent them to Sony Singapore and they issued me with replacements even though my warranty was expired. Just picked them up today. Thank you for your video!
They didn't ask you to pay for the reparation ??
@@malof.5290 No, they just replaced both drivers which had been updated with the latest software. No charges.
Thank you so much for the tips !!
Any time!
thanks for the video, I did a search and found it. Because I've noticed this issue to where talking on them I would get about 15 to 20 minutes of use out of them before they went dead. So I called Sony and they have known for about a month or so that this is a issue. Bottom line I'll be sending mines back to Sony to be replaced with a new pair of earbuds. So to counter your claim this isn't a big issue, ooh yes it is and at least they're making good with mines by sending me a new pair once they receive my old ones. I didn't bother doing any of the reset tests you did and noticing the app is now crashing on my phone. I was dealing with this issue for the past couple of weeks.
You're channel is fantastic. This information is valuable for me. Thank you for your work!
No problem glad the info here helped!
This channel is trashy, biased and probably full with paid false content. So, wtf are you talking about?
Thank you for the video. Left earbud wasn't working works now after soft reset
Same issue here, and i had a full flight to investigate , playing with AAC vs LDAC and all other configurations. I discovered that the issue almost entirely disappears when ANC is off. Which is a complete disappointment (especially when you're in an aeroplane...) but looks like this is the root cause of all this mess.
Yeah, I'm having this problem and I bought one of the very first batches when they released in 2021 - I got mine pretty much as soon as they were available to order in the UK
Same, bought from first batch and have drain issue recently. Warranty expired. Any idea ?
@aron is Loud and Wireless. I even had the same battery drain issue in my pairs as well.
In My case i was having issues with my Right earbud (since I use right earbud more than the left one while working) and my charging case was also facing the issue.
The buds and case were also overheating while recharging those. The charging case blink red four to six items incase of overheating and i was able to feel those overheat as well.
I reached out to Sony and tried the same hard and soft reset it. but it didn't work. later they suggested to take it to the nearby Sony Service station.
Since my buds were only like 9 months old they accepted to replace under warranty.
For the buds to replace it took a Week for them and then for the charging case it almost took around 5 weeks for the replacement to arrive.
The pair before the issue used to work for around 8 hours with DSEE on, LDAC and noise cancelling/ambient mode on.
Upon receiving the replacement i haven't run it for longer hours. longest i have run was for 3 hours and battery was at 76% in the new replaced ones.
We need to make sure that we report that the battery drain issue is in both buds and case or else they would consider only the buds to be fixed.
Sent mine back to Sony last week and got it back yesterday. The staff mentioned that the driver was replaced and it is now updated to the latest firmware. So far it seems to be working fine.
Hello, Wei. Can you tell me what the problem was with your sony before? After they replaced it, DId the battery improve as if it was brand new again? Thanks!
Tks for your help..
I just noticed mine started doing this 2 days ago. After 1 hour of music (LDAC, EQ on, volume 90%, extreme on, all voice assistant off), my left one showed 85% of battery while the right one 19% remaining. Also, when i put them in the charging case, the right one will become hot. This started happening after i updated the firmware to 1.4.2, which in many Sony forums, is the one to blame for. There is a Sony website acknowledge this issue and “…is investigating further the symptom”. I am sending mine for replacement as they are still under warranty (1 month left). Pity, these earbuds have the best sound quality for me.
Lesson learned “if it ain’t broken, don’t update”😅
I had an issue like this and sony customer service told me like you were told but i was so annoyed by the issue so the next day i went to sony centre and got the new one next week later.
I had the same issue and they were replaced by new ones since I was under warranty. But as you said this issue is not widespread. I suspect my charging routine to be the root cause of this issue. I used fast chargers while Sony recommends using only the cable they provided on USB mode for charging. Maybe? Maybe not?
The very same thing happened to me. The right bud, and only the right bud, drained significantly faster. My pair had been manufactured in the spring of 2021. I sent them back for warranty and got a new pair today. So far so good.
Did Sony require you to send in purchase receipt?
Same here, sent my unit to service during guaranty. Wish me luck!
The right should drain faster if you have google assistent activated. Otherwise it should be roughly the same. But if you have have it activated a prolonged time that bud has gone through more charging cycles and should drain faster anyways.
So I bought mines from Best Buy do I sent it back to them? I didn’t get their geek squad warranty
@@helljumper115 For future reference make sure to always buy their geek squad warranty. It's the only reason I will buy from Best Buy. There's never been an issue returning anything that had their warranty. 100% worth it. IMO it's the best warranty on the market.
Thank you for this Aaron... I also performed these actions to no avail... Called the service center and asked for my case to be escalated which it was. They will try to send you to a repair shop but keep insisting to escalate. I have to send the old pair back and will receive a new pair.. Will keep you updated.
By repair shop do you mean a service centre? Or did they try to get you to go to someone entirely else for it - and was their eventual replacement for free?
@@milohdd Yes by repair shop I do mean service center... Insist on speaking to a service manager no matter what they tell you and yes, my replacement was free... The new units software was even updated.
@@onyxdb tysm! I'll try that now!
@@onyxdbso you received a new pair a and everything is ok now ?
@malof.5290 everything was ok for a few months and now the SAME ISSUE started worth the new pair.. Am done with these buds and have now switched to the Jabra Elite 10s.
Just had this exact issue recently after using them for almost 2 years with no issues. The support chat walked me through both these exact steps and neither fixed the problem.
In the end had to send them in and they replaced the earbuds and paired them to my existing case before shipping them back to me. Now they work fine. fingers crossed**
How much did Sony charge you to fix them?
@@jaybesuscrust nothing. Granted I did maybe move the purchase date one year later though.
i had this problem and the earbud were over a year old
but i was still able to get replacements for it so i guess they
are trying to make it right
Thanks!
I bought mine in the Spring of 2022 and have had no issues with battery life. In fact, I am amazed at how long they last. They do what they are supposed to. However, I did not update them to the latest firmware. I always wait several months to see what the bugs are before any updates. I will not be updating until I see this issue resolved. I do enjoy them immensely though. Excellent sound and ANC.
Same here
Same here no issue at all bought it last year december been using it for nearly 10mos battery is awesome its my daily driver.
@J H What firmware version are you using?
Mine worked perfectly, lasted all day and drained even until a few weeks ago. Ver.1.4.2
Lol new firmware afraider kid
I had to change the z55h batteries in mine. Seem to be working great now.
Still here to support
Thanks bro!
experiencing the same issue, 10 minutes and its drained. brought to sony service and replacement (earbuds only, old case) was exactly the same price as brand new. so i ended up just buying a new pair.
I also have massive problems with the batteries of the headphones. The same as you. Sony has to come up with something. Soft and hard resets don't work either way
It didn't work for me either, sony should change them for new ones
Sure. But out of warranty they would give a flying fck?
I had Sony replace my WE-1000WM4’s a year ago and within eight months the new set did the same thing with the battery issues. I’m not going to deal with trying to replace them again. It was simply too much trouble jumping through their hoops. And, if I received a new pair, would they do the same thing……………. It’s too much hassle.
This whole issue really irks me to no end. I’m having to decide if I’ll ever buy another Sony product again due to how they have handled this. I have watched the video’s on swapping out the old batteries for new ones. This is strictly a “DIY” project and you could mess them up. However, some people have experienced the same issues even after swapping out the old batteries for new. Nope, not throwing another $50 at them for a questionable fix when it appears to be Sony’s software that is screwing everything up.
I wonder if the new WF-1000XM5’s have the same issue.
Thanks for this video. I at least learned how to hard reset them. Now I’m charging them back up to see if I can do a software update before the batteries discharge. It’s pathetic that the batteries won’t even last long enough to do a software update.
I believe the M5's can experience it too. In my case I noticed that I used one of the M4's less often. So it used to stay in the case most of the time. And that was the one that developed a battery problem.
Similar experience. I am on my third replacement (the first replacement was a different issue) after the whole 1.4.2 thing and as if on cue, after about a year, I’m starting to notice the same problem again. It’s a shame because I was otherwise very satisfied with the performance of the xm4s but I highly doubt they would just let me replace them a 4th time. I’m not sure I even really want to go through the trouble again anyways.
@@cringefailcabitha
After 1.4.2 is when both of mine failed sometime afterwards.
Sony ultimately stepped up to the plate for me and gave me a full refund for the entire purchase price. Almost three years later. I really appreciate that.
I have done a lot of research on wireless earbuds and for the most part, almost everyone has a battery issue.
After countless positive reviews, I ended up purchasing a long discontinued pair of their MDR-EX800ST IEM’s. Yes they are wired and no they do not have ANC, but they still hold their own to IEM’s costing into the $100.00’s.
They are also made in Japan and quality is first very good.
I miss the Sony WF1000XM4’s, but I just decided that I didn’t want to have to worry with battery issues (from any brand) anymore.
Ahhh 😮😮 I haven’t even gotten A replacement!!! 😢 6 months now !!! Just felt so violated . 😢$330 gone , they took that shit back n just nothing .
I try to review TVs . The more I do the more I realize their Evey year Flagship TV also crap (I had Sharp LED made in Japan $5000) , it’s just scamy company pretend the prestige . Their whole TV space they r fallown behind on the 5th as TV provider , n they were still selling x85K (2010 direct lit Edge lit 🔥 technology this DAY having that panel on the display window placed below X90L ) at Bestbuy SONY wall booth n trying to use that panel to boost crappy X90L (blooming , matted screen ) sale .
Sony just marketing ! I mean they r just false marketing . Ppl pay high price for the “quality “ but more like “anti-quality “ now . 😮
i did also the reset and factory reset day before yesterday and the surprise now even the both buds and the case drained in less than 10 minuets ,im really sad for what is happening ,still drained without any reasons
I just for mine yesterday. The manufacturing date was March 2023. So, apparently there should not have been any battery related issue. However, my night earbud is always showing +5% than the left one even after charging them full and doing hard reset.
Could you please do a quick Sony C500 sound test? I’m thinking of either the Jabra or the Sony and a quick sound test could help. If not, could you just tell me which one has less noise floor or hissing, thanks. Some other people said the hissing was unbearable while others said it was very minor.
I'm so pissed, mine happened after 16 months. This issue aside, I absolutely love them and will most likely roll the dice on a new pair since you said it was a limited batch. The soft reset didn't do anything. The hard reset made them better for about a week, now they are worse!
So, I contacted Sony and they are replacing at no charge! Thank you for the video and info, I had just assumed that I was screwed being out of warranty!
did they replace it even after 16 moonths?
Wait, how did you get replacement at no charge? They said if I send mine to them, they can send me a chargeable fee since it's out of warranty. Please let me know exactly what you told them, so I can hope to get the same outcome as you. Thanks.
@@chiugerardjamesv.6224 it's in process still
@@mujahid1ali I just went through the chat feature on their customer service page. I explained what happened. they suggested the two different resets mentioned above. I explained that it didn't do anything. They then agreed to replace. I was shocked I had nothing to lose. Even if they charge you to fix, it's still cheaper than replacement.
@@bigdawgfan72 how long will replacement take?
Got the same issue but luckily my xm4 was still in warranty. This issue just happened few days before the warranty ended. It took 4 working days for sony to fix that. They replaced both left and right ear buds even I only get this issue on right ones.
After getting the new ones, I find that the battery life is extremely long, I mean in the way it displays. I listen to the music for around 1.5hrs, the battery only drops to 90%. Later may try the longest time it can last after the fix.
I recommend everyone who got this issue and your earbuds are still under warranty, please don’t hesitate to get the fix. Although you can’t get back immediately, I don’t think it could be fixed only by software update. It’s more likely a design problem for first few batches
Good to know that you got your replacement. Did they give you a brand-new one?
I bought a pair in Spring 2022 and have only just been having this issue with the left bud since the last few updates. Really frustrating as I'll be out and about and the left bud will just go, meaning I can only listen with one bud.
Becoming a little frustrated with Sony products, as prior to these I had a pair of WH-H910N which I absolutely loved, but the plastic started to crack and eventually caused the wires to be exposed. I suspect this was from wearing them outside - I lived in the UK, where I had zero problems, then moved to Singapore and the plastic degraded very quickly. Had them less than a year and Sony basically said it was my own fault.
There's no doubting the audio quality is fantastic, but I am concerned given this is the second issue I've encountered with their top range products.
It’s interesting that this is happening on the XM4 because This has been happening to my XM3!!! My left bud drains within less than 10 mins. I have been debating whether I should replace my current battery or switch to XM4 but now that Im seeing this is an issue with the XM4 as well, Im not so sure what to do anymore 😢.
In Canada the sony service center is not the best. But after a week of nagging (they said yes to replacement but were having "problems" generating shipping label) I was able to send them back the defective units.
Got the new ones, still the right one drains faster but a lot less.
Hi, I am from India, I had a battery drain on WF1000XM4, after watching your video I approached service centre, I got my replacement, before watching your video I thought my XM4 reached end of its life, thank you keep up the good work 👍
Hey, man. Did they give you a brand-new unit?
@@raymondgalang983 yes, they gave me new earbuds but they didn't gave me new case, they gave me same old case
@@shadowrunner1153 that’s good. I hope this time the battery will last.
So glad I got rid recently.
How do you "send these in to the service center"? Is it just sending it into Sony (and if so how), or is it just a local tech fixing place.
I have gone through x3 WF-1000XM4 where I have had the same issue on all of them. As you describe but it´s the left earbud that has issue. Same issue on 3 of them!
Please let us know what happened after the service centre visit!
Mine worked fine on update 1.4.2 until I went into settings to turn voice activated assistant on then all of a sudden I can't even get an hour out of right bud.
It happened it to me 3 months ago. After having try all that solutions which didn't work , I had to them back for remplacement.
My warranty just ended in August and after the latest software update mine starting acting up… first was syncing issue one earbud would not wake up then the battery drain issue .. the earbuds wouldn’t even charge in the charging case … so frustrating
@Aaron is loud wireless I’m experiencing the same issue with mine. How do I contact Sony and send them in
my right ear bud also is having issues. it tells me to recharge and shuts down. I put it in the case and rake it out and it has 30% left. it also get very hot when charging. I'm going to try to replace batteries over the weekend and see if that will fix the issue.
anyway thanks for the video! :)
I have the same issue in December and already got the replacement in end of year 2022. But somehow, this replacement is decent except I realize if the right ear bud drop faster than the left. But the weird part is when I connect the earbud to smart watch to play some music, the left side is drop faster. Opposite behavior happen here.. Do you guys facing the same issue?
Have this same issue with my XM4 buds purchased in July 2021. This started with the last firmware update, and I waited until I applying the 2.0.1 firmware to call Sony.
THIS IS STILL AN ISSUE AFTER 2.0.1 FIRMWARE UPDATE.
Sony was very responsive over chat, and worked with me to test and verify the issue. I mentioned that this appears to be a widely-known issue as seen on videos like this. After confirming the issue over chat with a few tests, Sony issued an RMA and will repair the buds. Support confirmed that they will not replace the base charger, but that is fine.
So far, Sony support has been GREAT even though this product was out of the warranty window. I recommend you stay professional and back up your testing with screenshots for those that are reaching out to Sony. Will update with results when I receive my (hopefully) repaired buds back. I am back to using my XM3's for now.
Wtf are you talking about? You were paid by Sony?
did you get the replacement buds?
Same here. Month after warranty end battery of both earplug degrade
Had precisely the same issue. The left ear bud went bad, coincidentally days before warranty was up...was constantly draining the whole case, overheating to the touch while not ever even getting to 100%. Sent in bad unit, but get this, they sent me wH 1000xm4. After contacting support, they were rudely brief with me saying services would contact me soon. 4 days later I haven't heard anything.
They sent you wH instead of wF for replacement? LMAO 🤣
They sent you the WH’s instead? I would have taken that, those are way more expensive right now lol
wtf 😭
similiar issue happening here, with right earbud lasting alot less than the left one. DSEE off, eq on, speak to chat and assistant off, will usually end up with the right earbud at like 15% after 2 hours and 30 (ish, i didn't time it precisely) while the left one will be around 40%. i tried contacting sony IT and they insist it's normal behaviour. Right now i'm thinking of just going straight to amazon and see if i can get a replacement or a refund. hell if i can get a refund i'll prolly just go for the sennehsier momentum 3 tws. i suspect i'd like their sonic profile more, too...
I did more thorough testing and it's actually worse than that. After an hour and 20 minutes I have 5 percent on right and 75 on left.
Same here the right side drained so fast from fully charged down to 40% in under 30 mins then it says low batt and shut down ..but the left side is fine though.🖖
I used to use a xm4 and I had the same problem. Couldn’t fix in any way. now I swiched to airpod and its good for now.
So what if I got this XM4 since November? Could it return to manufacturer Sony or Best Buy? 1 hr leftover juice my earbud when 1 dies
I am facing the same problem. But in my case, my left headset battery is draining too fast. Any solution?
I don’t have this issue, but actually recently did a hard reset to connect with my new 14 pro. I have not noticed any drain but was not looking for one. I will have to engage my curiosity and see what happens. I am glad Sony responded and are taking this seriously. They have some true competition out there so should be motivated to see this fixed.
They do actually listen. Seems like this issue caught them off guard too
@@aaronloudnwireless I ran them for 2 1/2 hrs with noise canceling on, and ended at : L87%, R86%. I think at those numbers , I could have gone another 2 1/2 hrs so I do not seem to have this battery drain issue.
@@herbcohenflow7867 you def dont have it, you're so lucky:(
I have the same issue they will replace it even though my warranty lapses?
Happened to me, sent for repair, got a new set. Only drawback: 8 had to wait for 1 week instead of having the buds replaced on the spot. Apparently they are aware of this fault and replace a bunch of these regularly.
Sent mine in, same issue, so bad it was draining the case in a few a hours because the earbud drained while off. Get this, the replacement was WH... The over ears. Still haven't heard back from support about the screw up, which you'd think, based on the ridiculously similar model names, they'd prevent by removing the possibility of human error. Paranoia almost has me thinking it's a socially engineered "accident."
How do you contact Sony and send them in
Did they give you a brand-new set?
@@raymondgalang983 yes, no questions asked. Earbuds + charging box and USB cable. They don't give the cardboard box so that people don't resell. Warranty was not reset/extended
My concern is after several months, same issue will occur and there is no more warranty.
I have a pair of these, about a year old. Within the last couple months, the right bud started to report low power after just a short period of use, usually during a phone call as opposed to listening to music, and then shut down. But guess what? When I check the status on the app, the right bud will show something like 60% capacity remaining. The left bud, which did NOT go out (continued to function), often shows far less capacity! So I'd just say that these earbuds, despite excellent sound, have a real problem with battery endurance that may or may not relate to the actual condition of the battery, but rather the programming/control system. Doesn't really matter, because a pair of ear buds that only works for 15 or 20 minutes on a call after being fully charged is useless.
It is a thing though. B&O had the same issue. They at least did acknowledge and fix it. (EX).
Do you think the same error cold happen to the wf 1000xm5?
Ive got the battery drain problem with the left ear have a new pair pf the sony x1000 bit they seem lower than yhe first pair i got the bass is not packing like the first set i purchased
my wf 1000xm4 bought few days ago with 1.5.0 firmware. it does not have battery drain issue but sometimes the and is not working and when i switch the mode between and and transparency bia clicking the left earbuds, it does not switch modes but it did sense the touch
You are probably not right. That awful, horrible issue was an option for absolutely all items produced. But for those who didn't use these headphones much, it appeared after 12-15 months.
Same case happen to me.. First problem is right buds noise after around 3 month using. Then around 2 month ago battery drain away faster and faster.. below 30 minutes.
Soft reset or hard reset no use.. unfortunately sony Indonesia CS no response at all.. from noise case
ok thx for sharing this. i will get Airpods Pro 2 instead+
I have the same issue…so annoying and no fix seem to work. Even having connectivity issues suddenly now
I am still having issues with my buds batteries. how may I contact Sony to send them in for a resolution?
Aaron can u try to put the earbuds back in the case after it died and take it out again immediately , cos my earbuds with 1.5.0 firmware may report the false battery sometimes. I notice that when my left earbuds is 99% and right 96%, but when i take it out from my ears, the right one change from 96% to 98%
I was thinking about updating from my XM3's to the 4"s. But not now. Mine were going dead after about 1 hour and 15 minutes. I changed the batteries and now they are back to 5 hours.
My headphones the blue tooth range isn’t as good as it used to be and the right earbud sound will cut our yes the right one does drain faster too,
and I tried resting them in alcohol to fix them but it made it worse which is weird because other devices seemed to be unharmed in rubbing alcohol but not the earbuds apparently
Not that wide-spread? Look in the comments, on the forums. I got mine replaced in the first few months, now I'm 1 month after warranty and the right ear drains in 30 minutes
The battery can be replaced if you dont want to spend money on new ones. You dont need experience to do it, just a video instruction and a few tools.
I bought my 1st pair in Nov 2021 and by August 2022 had my first draining earbud. It took them 3 weeks to get me a replacement set (they are shipped, processed, evaluated and this takes weeks - not to mention shipping time back to you) and now I’m in the same situation a 2nd time. I love the sound and functionality but this hasn’t been “rare” at all for me. It’s looking like it might be time to find a different brand. Bummer. C’mon Sony!
same for me and also the right one, last only like 30 minutes with about 60% left on left one
I started having this same issue with my right earbud just one month after the warranty expired, sadly, so no warranty for me. Coincidentally it began only after updating to the most recent firmware. Before that I was getting decent battery life but now the right bud will last 20-30 minutes whereas the left still has 80-90%. Turning off dse extreme or what we did help, but I still can’t even get an hour with the right bud.
Same, I'm completely out of warranty, and the buds last about ~3hrs. The right one considerably less. I do like the buds tho, so I'll be trying to replace the internal battery on each bud. I found a reddit thread that referenced the Ali express replacement batteries, so I'll try my luck
the same thing happened to my Sony WF, 6 days before the warranty expiration. So, I brought the unit immediately to the nearest service center. I told them about the issue, and there is no need for me to make a justification for my request for replacement because the Sony WF 1000XM4 battery problem is all over the net.
Nice video yes I'm having the same issue I paid a good penny from Best Buy and the charge is not long enough I don't recommend them 👎🏾👎🏾
For me it’s to late already, one and half year after purchase so out of warranty now. What I can do? Probably sell them on eBay and buy iPhone pro
Mine are getting hot after I take it out of the case, and now the right one’s battery is drained faster the left one’s
How on earth did you get them serviced??? Whenever I try to register product it fails. I've got the original batch purchased in Sept 2021 & still have warranty in EU. Luckily it's 2yrs here.
What about awful automatic noise cancelling of xm5
I recently got this problem on my xm4, just days after my warranty expired. Did Sony SG end up getting the buds replaced for you? I'll be heading down to their service center soon and definitely link them to this video if they refuse to fix or replace my xm4s haha!
They wont replace them, are you stupid warranty is out means you must buy new earbuds
They are still in warrenty can I get them replaced for battery drain
Have the same issue. But I preordered mine and received on the 1/8/22. I guess there’s no warranty anymore right? Sad life. How much is the cost to fix it? Helpp
Had these for a while but just made my ears sore. Too big for mine. I now have the 700n which are perfect fit.
i had white one Wf-1000xm4 only lasted aroind 1 yr and haft and the right ear drain super fast and i updated the firmware multiple firmware version on those yrs, i look like it was plan obsolence, then i had buy another one last 5 months ago but i didnt update the firmware still can last near 8 to 11 hrs until now.
Hey i just bought them 2 months ago and now the case i dead and does not charge or light up idk what to do?
My new xm4 buds updated to 1.4.2 on the first day i set them up and yes i have the same issue it, right one drains faster and this video is just sad, not anyone can send them for replacement and money wasted sadly
After updating to the latest firmware, my xm4s are totally fvcked up. LDAC with DSEE on. Before updating, I usually get about 5-6 hours of alternating use between ANC on and noise passthrough. Now my left earbud only lasts 10+ mins but the right earbud is still working fine. I mean what the f is happening?
Bought mine about a year ago.
Where’s part 3? Have they sent them back to you?