Beoplay EX - How to set up - Adaptive noise-cancelling earphones | Bang & Olufsen
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- čas přidán 11. 05. 2022
- Learn how to set up your all new Beoplay EX earphones here.
SNUG FIT
Comfort you can count on
Beoplay EX fits. With your lifestyle and your ears. An all-new ergonomic design gives you complete comfort right out of the case, while soft tips let you listen for hours without fatigue. Whether you're walking, running or jumping, the stick silhouette ensures stability, while staying snug and flush to your ears.
ADAPTIVE ACTIVE NOISE CANCELLATION
Peace of mind
Turn a loud train ride into a moment of focus. Or make your run a meditative experience. EX monitors ambient outside sound and adapts to cut it out, so you can enjoy distraction-free listening and the highest quality calls - wherever you are. Want to let the world in? Transparency Mode takes care of that in just a tap.
WATERPROOF CONSTRUCTION
Water? Don't sweat it.
Caught in a downpour? Bring it on. Beoplay EX stays waterproof in up to a metre of water for 30 minutes, and stands up to dust and sand, thanks to its IP57-rated build quality. There's no such thing as bad weather, just the wrong earphones.
MICROPHONE
Clear? Crystal.
Carefully positioned to be closer to your mouth, the stick houses six microphones that let you take and make calls with confidence. Background noise? Intelligent beam-forming technology distinguishes between your voice and other sounds, so you're always crystal clear.
POTENT SOUND
Looks small. Sounds mighty.
Beoplay EX punches well above its size, with fuller bass and a level of detail that is unbeatable for such a compact form. A 9.2mm driver in each earbud brings the power - everywhere, every time.
BEST IN GLASS
Form meets function. Fashion meets fidelity. A glass touch surface brings precision and jewel-like beauty, while an aluminium outer ring offers protection and a final aesthetic flourish. Crafted to last, made to be worn.
Learn more about Beoplay EX: www.bang-olufsen.com/en/earph... - Zábava
I am happy to own Beoplay EX... For me it is the best bluetooth headphones...
I have these, was primarily due to the IP rating as the intended use is for listening while running in all sorts of weather - secondary I have a love for the brand as I have been working for them in the past for 14 years.
However, one of the absolute key features for me is multipoint part. They have now become my one-and-only for both work, phone and tablet, completely ditching my over ear headset at work, and I only need to fit one of them to use for team calls etc. that's another plus.
In terms of running with them, they seem quite stable, but there's a slight tendency that when you really starts to get sweaty, then at least if using the silicone ones, they might feel rather loose at the brink of slipping out, all depending on how your ear is 'designed'. It is however worst in my right year, so I have COMPLY permanent on that one, and the left one (also the one I normally use for calls) are using a silicone. Perhaps B&O should try and look into some tips with some kind of small ribs on the silicone part for a more firm experience when doing sports.
However the slipping is not a problem when using the COMPLY tips - but when doing calls on-off, COMPLY seems a little troublesome for permanent attachment as you need to roll the tip for a good fit.
In terms of surroundings setting in the app, I tend to use the Neutral mode only. For one, I don't like noise cancellation when running, as I want to be aware of bicycles and cars , and I would have used the transparency mode if it wasn't because of the wind noise. Wind noise in transparency mode are very dominating and amplified in an annoying way and it becomes quite exhausting listening to it - so I prefer neutral mode.
I hope this wind noise issue could be limited in the software, so perhaps at some point it will be improved via a software update.
All in all I am very happy with these earphones, and I have not regretted the purchase in any way.
I simply LOVE it!
It’s been over a year since the release of the Beoplay EX, awaiting a new and improved version that would truly place them at the top of true wireless earbuds
Beautiful video
This is amazing!
3 days ago I change my eco system from apple to windows and samsung. Till yesterday I did not know what this brand, but I decided to give Beoplay EX black colour chance, and I bought them today. I cant wait to try them with my fold 4. I heard about not good noice cancelling but I hope so it will be oki everything :)
Hey! Are you happy with them?
@Bang & Olufsen why isn’t there the option for noise cancellation in one bud? I think almost every other earbud I’ve tested has this capability.
Answer please, when next top in-ear earphones?
Could you please explain more on how to do multipoint connection please? i.e. to laptop/pc and android phone. I somehow couldn't get it working on my phone after connecting to my PC. Thank you.
Hi there!
We are sorry that you are having issues with the multipoint connection and will be happy to help.
For us to best do so, please contact us here with further details: support.bang-olufsen.com/hc/en-us
Kind regards,
Bang & Olufsen Customer Care
Hi, guys,
I’m attempting an update, but the app screen seems to be stuck with a picture of the case and earbuds with a couple of circles of dots behind and around them. Does this mean they’re updating? It seems there should be some indicator on whether they are actuallly updating or not updating. I’ve switched to my phone’s settings a couple of times to ensure connection (which showed connection to the case), but that seems to crash the app… Any advice? Thanks!
- Cheers from Virginia!
Hi Jay,
We're sorry to hear the update is not proceeding as it should, and that the app is crashing.
Please review our guide for updating the software, as it may help: support.bang-olufsen.com/hc/en-us/articles/4572016046737-How-do-I-update-my-Beoplay-EX-with-the-latest-software-. We also recommend reinstalling the B&O app, as it may help too.
If the issue persists, then please contact our support via support.bang-olufsen.com/hc/en-us, as we would like to assist you further with this.
Kind regards,
Bang & Olufsen Customer Care
Hope you guys updated today the firmware today lol
bought these and they sound really nice..however the volume is 30 percent lower than my others (AirPods Pro, Sony etc.) and unless I'm doing something wrong I can't detect any ANC and yes my software is updated..anyone experience this?
Hi Steven,
We are sorry to learn that the volume on your Beoplay EX is too low and will be happy to help. To further investigate this, please take a moment to contact us here with further details: support.bang-olufsen.com/hc/en-us
Kind regards,
Bang & Olufsen Customer Care
I got my Beoplay EX a few weeks ago and love how they fit and sound!
The only concern is the wear sensor; each earphone is equipped with a wear sensor and automatically cuts its power when removed, "without pausing music playback"; I thought the music should pause when removing them.
I'll appreciate your feedback.
Hi Guillermo!
Thanks for sharing your concerns, which we will be happy to address. When you remove Beoplay Ex from your ears while music is played, the music will be muted, not paused.
We hope this helps. Should you need further assistance, please do not hesitate to contact us here: support.bang-olufsen.com/hc/en-us
Kind regards,
Bang & Olufsen Customer Care
@@bangolufsen thanks for your reply.
Well, pretty clear now.
Thank you so much.
@@bangolufsen By the way, let know this to the Support Team, due to when I contacted them about this concern, they asked me to return the earbuds to "fix" them, but now I know there's no problem with the earbuds.
@@guillermocharafedin Hi Guillermo!
We appreciate your feedback and we will make sure to look into this. Please don't hesitate to reach out again, should you have any other questions or concerns.
Kind regards,
Bang & Olufsen Customer Care
When will these be back in stock?
Hi Andrew,
We are sorry to read that the Beoplay EX has already become unavailable in your area. Since stocks and prices can vary by region, please contact us via www.bang-olufsen.com/en/support/contact, we are more than happy to look into this for you.
Kind regards,
Bang & Olufsen Customer Care
Are those good..... I feel really sad with my E8 2.0
Yes they are the biggest upgrade since all the others, better quality sound and much better fit than 2.0
Can you send me a discount code, I really want these but my budget is 50 USD
OMEBODY PLEASE TELL ME WHO IS THE MUSIC COMPOSER OF THESE ADS ????? BANG AND OLUFSEN????????
I want to buy it but its not available india, what will I do? Help!
Hi Rahul,
Thanks for reaching out. We are sorry to hear that you are having difficulties getting Beoplay EX in your region. Please reach out to our master dealer in India, Luxury Personified. You can find the contact details below:
www.luxurypersonified.co.in
SUN HOUSE 2/5 WEST PATEL NAGAR
OPP. METRO PILLAR NO. 194
NEW DELHI - 110008
Toll free: 1800-111-787
Other Contact Details: 011-49808146
The local team will be able to provide you information regarding the availability and pricing.
Should you have any other questions, please don't hesitate to contact us here: support.bang-olufsen.com/hc/en-us
Kind regards,
Bang & Olufsen Customer Care
Why is this video called "How to Setup" when it's just an advertisement? There is no difference between ANC, transparency, and neutral. Also, reading the user guides online I discovered that "Transparency is disabled when Beoplay EX are switched on." That seems a little counter-intuitive because I'd want to have transparency mode ON while I've got the earphones in.
Will there be Nordic Ice edition?
Hi there!
We are glad to learn that you are interested in a Beoplay EX Nordic Ice version, and we'll be happy to help.
At this time, there's no information regarding a Nordic Ice version, but we truly appreciate your suggestion. You can also subscribe to our newsletter to receive updates regarding any new special offers or promotions via this link: www.bang-olufsen.com/en/us/newsletter.
Always feel free to reach out to us if you need any kind of assistance via this link: www.bang-olufsen.com/en/support/contact.
Kind regards,
Bang & Olufsen Customer Care
Haha, I want to know too! I’m not the biggest fan of the gold or black…I would choose a silver! 🥲
[Edit:] I have decided to get a black and hold on to it until a color that I like better is released…
@@aidanlarson9118 Same
They sound great, but ANC and Transparency are a joke. It would be better if they weren’t there at all. Wind destroys these settings too. So Neutral is the way to go with 100% warmth - and some extra bass applied if out and about with these. I love these for the sound, fit and water proofing alone. Seriously B&O why put features in there if they don’t work to a reasonable standard even with Comply tips? I want a firmware update so that they default to Neutral with no ANC. Anybody else here agree? I’m here for the sound. My goodness the details in highs and lovely bass have made me put my H95’s to one side. They set a new standard of sound for earbuds using Tidal. It makes Apple Lossless Music service sound lifeless and lack lustre. The difference is like black and white.
Hi Christopher!
We are sorry to learn that ANC and Transparency mode are not working as expected on your Beoplay EX. Rest assured, we will do our best to assist you.
If ANC or Transparency mode is turned on, the earphones' microphone is more sensitive to wind, Therefore, it is best to keep your earbuds in neutral mode when using them in windy conditions.
If you keep experiencing issues with ANC and Transparency mode, please contact us via this link: www.bang-olufsen.com/en/support/contact. We'll be happy to look into this further.
Kind regards,
Bang & Olufsen Customer Care
@@bangolufsen Thanks for reaching out. I should also make you aware that wind noise reduction is not implemented in the app for the EX only the H95. At least it doesn’t appear on my iPhone 12 in any mode, not even for my EQ’s (ANC works great on these). I just cycled through them to make sure. I use these mainly for walks and switch to Neutral as soon as I can outside as it’s mostly windy on the coast of South Wales. I think if you look at reviews on CZcams or the UK Amazon page for your product everyone reaches the same conclusion. It needs a firmware update. I don’t need the ANC mostly- I just enjoy amazing sound quality. ANC just increases the bass response mostly to mask quiet background hums from an office air purifier, but that is all. Transparency introduces some high frequency environmental noise but is mostly ineffective. It’s just better leaving Neutral on and having good sound isolation from the Comply foam tips. It’s a lovely product for office/working from home based Audiophiles like me, but fatally flawed.
@@bangolufsen is it true ANC is better on the EQs? Will there a software update to improve this on the EX?
@@47pricey Hi David,
We are glad to learn that you are interested in the Active Noise Cancellation of the Beoplay EX, and we will be happy to help.
The technology and the amount of microphones implemented for ANC on both, the Beoplay EX and the Beoplay EQ, are the same. If your Beoplay EX is experiencing issues with Active Noise Cancellation, please contact us via this link: www.bang-olufsen.com/en/support/contact.
Hope this information helps, and feel free to contact us if you have any other inquiry.
Kind regards,
Bang & Olufsen Customer Care
I agree, I knew this before I bought them, but I still got them cause overall I truly value sound quality over ANC and transparency for long term use
Can Wait to My arive
Support Israel ❤
Are these made in Europe?
Hi Willy,
Thank you for your interest! We have manufacturing facilities right across the globe, China included, being one of our manufacturing plants. They are, however, designed and developed in Denmark. You are welcome to reach out to us via www.bang-olufsen.com/en/support/contact should you have any further questions.
Kind regards,
Bang & Olufsen Customer Care
Had all kind of bluetooth earphones and these ones are really the worst. I got them for Xmas and still not able to use them correctly 10 days later. I managed to connect them through bluetooth to my Samsung S21 but I cannot add them in the B&O application. I went on your website and try many times(maybe 20x) with different procedures, nothing works. I've sent an email, reply from your support is to check on your website....
Noise cancellation is not good under the wind (maybe even worst than with regular earphones).
Otherwise sound quality is not bad, but for half price you get the same sound quality from other brands.
Cant believe Im going through CZcams to find a video which could help me to add them in the B&O app.
Maybe faster to go to the shop. Such a waste of time...
Hello Frederic,
we are sorry that you are unable to connect your Beoplay EX with the Bang & Olufsen App and will be happy to help.
Please restart your phone, ensure that Beoplay EX are connected to your phone and location permission is enabled on your phone.
Kind regards,
Bang & Olufsen Customer Care
The tutorial on buttons is not clear at all. All the functions look exactly the same in this video
Hi Bert,
We're sorry to read that the video guide wasn't helpful. You can find more details on the touch functions in the following articles:
- Music controls: support.bang-olufsen.com/hc/en-us/articles/4537836837521-Beoplay-EX-music-controls-
- Call Controls: support.bang-olufsen.com/hc/en-us/articles/4537848582545-Beoplay-EX-call-controls
If you have further questions or require assistance, please reach out to us via www.bang-olufsen.com/en/support/contact, we are always happy to help.
Kind regards,
Bang & Olufsen Customer Care
Nice design and great sound quality.
Thats it.
The app is a joke!
It takes forever to connect to the phone.
No dark mode.
No find my earbuds.
No customization for the touch controls.
ANC is limited.
Transparency barely works.
These all can be fixed with software updates but your developer team seems to not like their jobs.
Im using your beoplay ex
Seriously... You guys have to make the ANC and transparency better. You have almost perfected the sound ,but they are near useless in transparency and NC situations compared to earbuds half the price. Apple Beats Fit Pro. OnePlus Buds 2 pro...just to name 2. Please do something about this. We get it...we (the consumer) paid for the sound ,but just bring those 2 features up to the rest of the competition.
The video does not provide a clear instruction for set up.
Hi William,
We're sorry to hear that the video wasn't helpful with the first time set up of your Beoplay EX. For a more detailed guidance, please visit the following article: support.bang-olufsen.com/hc/en-us/articles/4534793898129-Beoplay-EX-first-time-setup.
If you have questions or require further assistance, please feel free to contact us via www.bang-olufsen.com/en/support/contact.
Kind regards,
Bang & Olufsen Customer Care
App is a joke, ergonomics could have been better, ANC is sub-optimal.
When it comes to HiFi, B&O would be my 1st choice to go for; however, the Ex earbuds are hurting the long sustained image of the brand.
I would love to spend money on a high end TWS headphone. But the fact that the battery is not replaceable will make this headphone useless in 5 years. And thats poor value.
B&O from creating gorgeous and high quality earbuds to making knock-off looking stuff… disappointing
What? These are their best ones yet
I watched this video hoping to find out how to connect the earbuds to iPhone, which button to press, how long to hold etc. and do you think I found that info? No, I've just wasted 3 minutes of my life. Thanks but no thanks
AVOID this company! I spent $400 on the Beoplay EX, & the foam eartips have FALLEN APART shortly after. B&O is REFUSING to fix it, instead insisting I BUY a replacement set for $25 +tax +shipping. Absolutely TERRIBLE customer service & they REFUSE to stand behind their products!
Lol. Sucks for you. Go buy some sweet bose or sony earbuds then.
@@sebfrett1005 I already have have them, Multiple Bose, along with Samsung, Bowers/Wilkins, and Sennheiser. The sound isn't as good, the eartips never had a problem though. Thanks for the tip though chief.
I bet they are garbage just like the last model.
nope, they sound great