My son at one year old sat on his cake 😂😂 We thought we’d do that cake smash that always seems to give cute photos of kids shovelling handfuls of cake into their little mouths, but my son had zero interest in eating the cake and was more interested in sitting on the cake, turning the cake into a pillow, laying his belly on the cake, and poking all the decorative sugar flowers into holes on the cake. (It was a cheap store bought sponge cake I decorated in buttercream, so the point was to let him do whatever he wanted and just capture the photos)
And the fact that she said “I can’t believe you would ruin MY day” key word “my”. It’s not “your day” It’s your 1 year olds’ who could care less about a cake being “too short” 💀
@@elenalizabeth See, according to my mom, I was the exact opposite when it came to my 1st birthday. I put my little hands on the cake and got this disgusted look on my face at the sticky, squishy icing. After that I had no interest in playing with the cake, but was more than happy to eat it when it was fed to me.
Clients like this are a mystery to me. Why are they so uncompromising? Are they trying to get a cake for free? That's what I'm always thinking about people who throw tantrums over things that don't really matter in the end. The client in the story got a nice cake that's more fitting of the size of her party. What the f was she going on and on about, calling you and berating you like that? *smh* Sorry you had to go through that, Mimo. Love your work.
I am super specific about what I want, so I would be extremely disappointed in that scenario as well. I wouldn't have reacted the same way, of course...but I would have wanted to pay for what I requested, not something else they decided for me without telling me.
@@destyniiskywalker exactly! I would’ve been so unhappy having to pay for something I didn’t want. I know the feeling of expecting one thing and receiving another. If there was an issue or concern about the size of the cake or a detail in the order the easiest thing to do would be to resolve the confusion before even starting on the cake.
@@destyniiskywalker The thing is, in this scenario what she wanted was not physically possible. Being "super specific" can be a bad thing sometimes, because you can't always HAVE exactly what you want and you are bound to be disappointed in those cases. For example - you cannot have a tall, three layer, ten inch cake that only serves forty. That is not going to happen. Where the baker went wrong here, as she already said, was by not EXPLAINING "Hey, this isn't actually how cake size works, I can't physically do this. Here's what I can do, which of these options do you prefer?". That is all she could have done differently. She was never going to be able to give the customer exactly what she wanted.
“I can’t believe you would choose to ruin MY day” Sorry ma’am, I didn’t realize the two Mickey Mouse cakes were for your birthday. “Ruin my twins’ birthday” would’ve made more sense but okay lol sure
At that age literally all fancy things you do for kids is for your self because 1. They ain't going to remember any of it. 2. They couldn't care less if it was a Mikey mouse cake or a blob cake. I am not even sure one year Olds now what mickey mouse is, at least mine doesn't.
@@sarahhenning5484 true, true. But regardless the day should be more about making the kids happy rather than making it another day about themselves. As for knowing what Mickey Mouse is, most 1 year olds probably wouldn’t know the difference between Mickey and a panda lol but when my cousin was 1 he was obsessed with Donald Duck and he knew what it was so idk. It probably has a lot to do with the baby’s interests
@@sarahhenning5484 lol fr who’s gonna remember it besides the parents, it’s not their birthday party anyways so it shouldn’t ruin their day😂 i feel bad for the husband tho, he was probably embarrassed about how his wife was being such a karen
What a lovely cake. My mum use to bake and decorate cakes when I was very small. She taught baking in the Philippines. If she were alive still, she’d love watching your videos. Someone returned one of her wedding cakes, and the buyer didn’t like it. She cut the cakes in pieces and gave it away to my classmates. We were the happiest kindergarten class! She turned a bad experience into a fun memory for me. On that day, I learned that it’s better to be kind and nice, than be right. And no matter how awful the day was…there’s always cake!
@@theartoflolita935 thank you. Cake wasn’t just a celebration treat at our house. It was a blessing to watch her decorate it with love. That’s why I love watching videos of cakes here. It brings me back home. The labor of love that goes on each cake is special.
As a grocery store cake decorator: OMG people have NO IDEA what size cake they want. I have people come in all the time and point at a cake that says "1/4 sheet" right on the label and call it a "1/2 sheet." Or I'll make an order for a full sheet and when they come to pick it up say "That's way too big" and come to find out they thought our 1/2 sheets were called full sheets and the person taking the order didn't tell them a full sheet feeds 40-80 people. I've learned to just ask how many people are at the party and then point at those sizes in the case because otherwise people will just spout off the most random sizes and then be upset that the cake is the wrong size.
@@BakeMyDayMimo Her is another Lesson: NEVER give into the Karen Tantrum, demands or whatever they wish not even reduce the price. This time was "fine" because of a false asumption. But whenever people bend around the Karen and give into her bullshit, it's simple encourages her to do it over and over again.
I was a cake decorator at a bakery for 8 years. The many horror stories of moms having meltdowns over their kids cake. 😅 I remember one woman who chose a pink & purple flower design but told me to make it purple & orange. Told her it was a bold choice & wouldn’t look as good as the original. No issues when she picked it up but apparently I went to college with her friend who posted photos of the cake & party. I liked the post assuming their party was awesome but the mom recognized me & took it upon herself to comment all over our mutual friend’s post that the cake I made was the ugliest thing she ever ordered even though it was how she asked it to look. 😬 I had to block the mom cause she started harassing me online. 😒
I have been to MANY kids birthday parties & saw the dynamic - the cake was never about the kids. It was about showing up the other parents & social media. That's it. So the meltdown was over the fact that they would get less "likes".
@@jessicab743 She was belligerent... If I had "called her out" she could have easily taken any of my messages to my job. I lived in a small town at the time & frankly she could have caused me trouble. Which is why I said I blocked her. Responding isn't always the right answer.
One of the things I love about you, Mimo, is you are totally upfront with us and you tell it like it is. Whether you're admitting your own mistakes or faults or someone else's. You are not mean or snarky, you don't say this freakin B or anything of THAT nature when referring to somebody else's faults or mistakes. But you don't pull your punches. Everyone has faults and everyone makes mistakes. When an adult makes mistake and they realize it or it's pointed out to them they apologize and fix it to the best of their ability. That's what adults do. And when somebody else makes a mistake or shows a fault, we should realize that everyone does it and have compassion. If compassion is not possible at least don't take them to task for such a human condition. And I have to admit that blue fondant on the cake looked beautiful!! Mimo, I would gladly eat any mistake you baked!
@@zeenoash.8805 wow. I just saw this 2 months after you wrote it. Thank you so much if I had seen it two months ago I would have thanked you then. We are all going through something and the entire world has been through hell since beginning of 2020. Compassion goals so far in situations like this. We do not have to agree but we should be civil. I do understand in some instances civility is difficult. When somebody made a horrible remark on Mimo's page about wearing a hijab, I believe I was less than civil to more than one commenter. And I have not apologized nor do I intend to. Sometimes people's actions are so bad that they do need to be taken to task. Anyway thanks again two months later made my day. Now off to physical therapy
Wow. That is really sad that a client is so bad that the only way to make them stop is to make them by threatening to call the police. Also, her husband being embarrassed is all the confirmation you need that you did the right thing. The only thing worse than her doing this to complete strangers, is that she probably puts him through this constantly at home. He totally understood.
@@CampingforCool41 the client has the right to be dissatisfied since she was not give the 3 tier cake as promosed. Please understand the story before talking about divorces of other families.
@@apr1235 Bruh it’s a birthday for one year olds. They’ll have plenty more birthdays and they won’t even remember this one. Even if this wasn’t the case, to call and harass someone over and over to the point where they have to threaten to call the police is NOT okay. It’s one less layer, not a death sentence.
The customer was wrong to harass you with calls like that. But I'm glad that you pointed out that you failed to communicate with her properly - at the end of the day you went ahead and altered her order without saying anything, of course she'd be upset.
That's how you know you've met a narcissist. Other people, like their spouse, friends, and family are embarrassed and have to constantly apologize. That and the "You ruined my day! (How dare you!) MY kids birthday is over! (MY day is over) Your cake is ugly. What am I going to do now?? (My life is over)" 100% narc encounter
That's what i came to say! If you're paying someone to create something for you, be it a cake or clothing or jewellery etc, and it's not how you envisioned/expected it to be, then talk to the creator about it. Be polite & talk with them, you can't read each other's minds & I'm sure they'd rather you be genuinely happy with your purchase.
@@jslgamingg i couldn't work with people the way Mimo does, especially in the age of the Karen! I like to think im a nice person but if i got spoken down to the way some do when dealing with entitled people, i would lose it! 🤣
Yeah, no I agree with the client there. If they specify measurements then they get that, and they must told the expenses involved. Ignoring or changing specifics without telling the client is a big no no. Dosnt take much to pick up a phone or sending a text. That you understand, and take it as a lesson is a great achievement though.
Well, the customer blew it way out of proportion. She asked for a three tier cake with that design and got a two tiered cake with the same design. Why would you say it's ugly if the design is exactly what you asked for
@@sarahhenning5484 Because the baker desided to change the design without informing the buyer before making it? Any complications that alters the price or product should be presented to the buyer, always. Deciding to do it on your own because it would be "too big" in your personal opinion, means you have stopped serving the customer and started serving your own vanity. Why is too much cake a problem? Maybe they want a big one and would like to give some out or just keep and have the next day, or maybe the cake was special the way it was supposed to be for whatever reason and changing it would "lessen" what made it special. Again, not up to the baker, but the customer. Not like the extra layer costs 500 dollars or anything, so to change it because of price or amount would be to dictate "I decide what is best, regardless of what you feel about it".
@@Agitabodie Also she clearly states in the video that the customer said they would have been willing to pay the extra amount for the third layer if they had been told about it. This wasn't a Karen, this was a rightfully upset customer that got labeled a karen because the poster didn't want to deal with their mistake.
@@Agitabodie Also, I don't know if this is because this happened years ago, but the poster feels really apathetic to the clients situation. Like she doesn't mention anything she offered to rectify the mistake, just that she was "under charging her for what the cakes were worth" and "asking her if she wanted them or not." Like, you are the one who made the mistake. Not the customer. What are YOU doing to make the situation right.
I mean, she shouldn’t have harassed you, but at least you understand you had a hand in this. Telling her upfront could have saved you both the time and frustration
Mimo was wrong in how she went about it but she didn't have to harass Mimo and that's why she's a Karen. Mimo messed up and she's disappointed but the options are to compromise or don't pick up the cakes, not keep calling until Mino had to threaten to call the police.
Lol, a 1st world problem! How exactly does a cake ruin a day? You still have beautiful, well-fed, healthy children. I'd fall apart laughing if I heard that said out loud. 🤣 Probably why I don't work in customer service. 🙄
@@BakeMyDayMimo don't you think it's kinda backhanded for you replying and laughing at comments like this making fun of her? I think what makes the customer wrong is saying mean things to you and calling you over and over. And yes i agree she went overboard with how she reacted. It's not equivalent to the mistake anymore. But for you to be posting that for every one to berate, for people to be making fun of her "first world problems" and deciding what or what doesn't ruin a persons day on her behalf, and you joining in on it even though you said you admit it was a mistake on your part, really feels so backhanded to me. It's still a persons hard earned money, plus she's willing to compromise if only she had been informed and you know that. I understand her being upset, i understand you being upset with her behavior too. But i don't understand people insulting her as a person and deciding what kind of person she is and how she should think based on this one encounter. You guys went overboard too.
communication is key in this business, you should have told her regardless that you were deviating from any kind of plan. i would have been annoyed too.
If you want a bad experience, I sold my way through my bachelors and masters degrees. One time I was selling large appliances and a woman called wanting a good deal on a stove. I asked her what kind, "I don't know. The one you had in the paper a few months ago." "Do you want a stove or do you want a range oven?" "I don't know." "Was it a gas stove or an electric stove?" "I don't know. I just remember it was a really good deal." "Do you remember the make of the stove?" "No." "Do you know what color it was?" "Not really." "Do you know how many burners it had?" "No." "Do you know the model it was?" "No." "Do you remember when the sale was?" "It was a few months ago." "Could it have been the last couple of weeks in November?" This conversation was in the spring. "Maybe. Do you have it in stock?" "Come on over!"
I never really know how much went into creating such beautiful cakes so thank you for sharing your experiences! Lessons like this can be applied to other small businesses as well and it’s great for everyone to learn. I’m not a big cake fan but I could easily eat a bajillion cupcakes 🤣 Maybe it’s the small size that makes my brain think it’s okay? Anyways, glad to get the full story. Love you! And the frozen cake is beautiful 💙 ❄️
Anyone who complains in an extreme way and beyond is apparently a Karen .... some Karen’s wear it like a badge of honor. I’m sad for all people named Karen but I hope they realize it’s societies fault for loving drama stories so much
It’s very helpful if you to share these experiences to help others avoid problems we have, and that wouldn’t happen if you also avoided any accountability (because how would we know what to do or say differently, if you acted like you’re infallible)? Everyone is fallible, but it’s brave of you to share! It’s also very validating to know we’re not the only ones. Also - no small thing - learning how to order properly and communicate what we want!
That seems to be a common thread in 'Karen' stories... They think that whoever is serving them is out to get them specifically, with malicious intent, or worse... that the whole world of out to get them. Good on you for learning from it and moving on 👍
o gosh i has an irate mom as well. sent photos, she loved it. came to fetch the cake. firstly i usually load the cakes into the customer's car myself but this lady just walked into my property and i found her at my front door. i wanted to be polite so i didnt make an issue of it. she followed me inside and watched me take the cake out of the fridge. still happy with her 2 tier buttercream cake with custom toppers. the next morning she berated me with calls telling me i ruined her daughters 1st birthday because the cake was falling apart. turns out she had left the cake out on her kitchen counter overnight in summer. buttercream doesnt like to be treated like this. the cake obviously melted. ive changed my way of doing collections because of this.
“Oh no! I left my cake out in the heat for a full night and now it’s melting!!! I should blame the person who made the cake” They could have at least asked about how to store the cake properly
Do you have pics of the cake the lady was complaining about? I’d love to see them. Do you take pics of all your finished cakes to put in sort of a portfolio? I usually do. It’s helpful to show other pple., or for me to remember how I did something previously! I do the same thing for various dresses I make or other craft items I make. You could do one & make a coffee table book out of it!
@@BakeMyDayMimo that's such a shame. Your work is so amazing, Mimo. No one should ever make you feel so badly that you had to delete pictures of due to trauma. I'm so sorry you had to go through that.
Those 1-year old kids probably won’t even notice if the cake looked short or was missing a layer. But apparently the cake has to be made to the MOM’S standards and not just be enjoyed by the twin who the cake is actually for
Well i woukd be disappointed too if i was not given what i was promised. It is mimo's fault for not communicating properly at the end of the day. As parents u wont experience ur children's birthdays everyday. It is a special day for the parent as well. Please think of both sides unbiased
I had to watch this video twice. I was way to mesmerized with what you were making the first time around to pay attention to the story… Looks beautiful. Haha 😂 🍰
I'm sorry I barely listened on the first watch because I was distracted by the video. I know nothing about fondant and that colour technique blew my mind, it was so pretty!
I used to install carpet. One day as we were finishing the job the husband came and said "You guys did great. Here's the check. But I was hoping you'd be gone by 6. My wife will be here any minute, and I just want to warn you, she WILL find something she isn't happy about. Just roll with it." Sure enough wifey came home, pointed to a random spot and said "You need to fix this!" As I asked her what exactly she would like the husband came up behind her, touched his nose and winked at me. I twiddled my thumbs near that spot until she was happy. There was zero rhyme or reason to her. Karens.
I understand if she wasn’t satisfied with what she thought she was getting but what I can’t stand is when a customer isn’t open to compromise or a plan to change or fix something. I think some people just want to yell and scream and throw a fit no matter what. You clearly were trying to make it right and be reasonable but for some people, they just want to stay mad. 🤦🏻♀️
I'm sorry but that logic is completely skewed. Why should I, the person paying for a service, be forced to compromise with the person I paid to do the service when the person I paid de ides to arbitrarily change what I requested because it was "too much cake," and didn't inform me of this change until AFTER the cake was already made with no time to get it fixed or reordered. That would be likelbeing asked to compromise someone painting your house pink when you requested blue, and then told you should just accept it because, blue would make your house too dark.
It's difficult to compromise on an item that is finished and needed urgently. The client said she would have paid for the three tiers if she had known about it. I hope one day you'll see your attitude for what it really is.
@@diamond852 I also don't like this creator's attitude. Liking and replying only to comments saying she isn't wrong. Its ironic making a video saying she's wrong, while also refusing to accept that she's wrong.
The final cake in this video looks amazing 🤩💖. And yes, it’s a hard lesson to learn but important too. I’m a forgetful person so I’d end up making the same mistake multiple times but potentially without realising that. Good thing I don’t have a business at all - I’d suck bad!
We all have that experience. As a seamstress I had a client do that early on. It was a circle skirt for a Disney event for her daughter (we lived in Orlando and Disney events were a big deal). The hem of the two sided, reversible skirt wasn’t perfect. So I took it home. She was yelling and crying. What will I do? I need that skirt! Would she pay me? No. Then she couldn’t have the skirt. I grew up a lot that day. My young daughter and sons used that skirt as a skirt and a cape for dress up for years. But I wasn’t giving it away. What she was going to do wasn’t my problem. It was hers.
@@GorgieClarissa I personally NEVER complain to get a free product HOWEVER, if the person that screwed up doesn't fix the problem with a gift card or no charge, I am leaving a bad review but that is not the reason I would ever complain lol that's silly....
"I don't know why she kept calling me. She was just telling me the same thing." The amount of times I had to deal with people with that kind of logic is infuriating. Like they're just wasting time instead of helping come up with a compromise or solution, time that could have been spent on work.
To be fair 1st birthdays are generally considered for the parents not the kids. Obviously a 1 year old will never remember it, but the family will. Doesnt excuse her rude behavior of course.
@@vriskaxtereziotp I get you. I just don't think someone's birthday should be about anyone else, even if they are only 1 year old. You'd think she'd be grateful that they wouldn't remember the cakes if she really hated them that much lol. It almost comes across like she's afraid of what people will think of her because of the cakes. Weird
@@bekkahboodles I agree lol. Ordering an extravagant cake for some kids who only care about how good it tastes ans screaming about it not looking perfect is over the top. Kids would've been happy with it either way, assuming they dont dislike the taste of cake lol. Im sure the cake was still beautiful, there was no reason for the lady to be rude. The cake still wouldve fed the amount of people she wanted. I doubt anyone would be offended it had two tiers instead of three.
I kind of think this is her fault. If you want something customized to your specifications you should give very specific instructions. I understand that you feel you should have notified her that the cake would be shorter for the serving size to add up but isn’t it pretty unusual not to specify the number of tiers and height of a cake you are custom ordering if you want it made a very specific way?
What you should do now is, make a sketch of the cake beforehand, show or send it to client, have them initial it, this way, that's your proof that this was acceptable to client. I hope u got a 50% deposit before doing any work. People sometimes try to get cute when it comes to payment .. They pretend to not like something in order to get it for less money, or no money at all. I learned the hard way as well. Don't do any work till everything is paid for, or, don't hand over finished product until cash is in your hand!! If u think someone with turn into a problem client, NEVER accept credit card payments. They will try to dispute charge!! Cash, cash, cash!!
maybe not very family friendly, but in business you hear the term “CYA” thrown around a lot because of stories like this one. i think most people have at least one CYA story, if not multiple. if anyone just joining the workforce reads this, remember that if you ever have questions or need confirmation from someone, a call or email could save you hours/days/weeks/MONTHS and many thousands of dollars down the line. NEVER be afraid to ask for clarification! CYA!
I can understand her frustration, she must have been so disappointed. But once you’ve admitted your wrongdoing it was time for her to drop it. Repeatedly telling you she’s disappointed and her day is ruined will not get her anywhere … and she got so many extra servings!
I'm the mom who is like "i just want the big one i don't care if I'm feeding 6 and it's 110 servings, my mouth will be happy for many days!" Ok so for real I usually do purchase the largest size though i don't have a custom cake person. My reasoning is it freezes well and it actually saves me money in not buying other desserts or sweets. We do the celebration with candles etc then we all have a serving, we leave a little out bc i have teens who magically eat in the night like mice, and i cut and place the rest into like family size containers, and freeze. It works for us and that way when my brother comes for dinner on the weekends, I've got a dessert if he wants and if he doesn't more for the rest of us! That said, if everyone's birthdays are close together like we have quite a few cake events in spring with mother's Day, two birthdays and fathers day, so we just get sizes we need... But i do love to buy in "bulk". A deep freezer and good quality containers are such a blessing when you're on a tight budget! 🤗
The order wasn’t made to the customer’s liking. Mimo acknowledged her mistake and gave the customer a discount. I agree it’s disappointing to not get what you want. Customer service is very important for a business. Though, it’s not reasonable for her to have the cakes for free. In this case, one or two phone call to express her disappointment would have suffice.
This might be a weird question, but I see you are wearing a hijab, is that just because of the video and we are seeing you? Or do you normally wear it while baking like instead of a hairnet or something???? Just curious.
The irony is 1 year old kids won’t even appreciate or care about how the cake looks 😂 just enjoy the taste!
if they even enjoy the taste at all lol
My son at one year old sat on his cake 😂😂
We thought we’d do that cake smash that always seems to give cute photos of kids shovelling handfuls of cake into their little mouths, but my son had zero interest in eating the cake and was more interested in sitting on the cake, turning the cake into a pillow, laying his belly on the cake, and poking all the decorative sugar flowers into holes on the cake.
(It was a cheap store bought sponge cake I decorated in buttercream, so the point was to let him do whatever he wanted and just capture the photos)
@@elenalizabeth lmao glad you didn't make the mistake of spending a lot of money on it and it sounds like your kid had fun 😅
And the fact that she said “I can’t believe you would ruin MY day” key word “my”. It’s not “your day” It’s your 1 year olds’ who could care less about a cake being “too short” 💀
@@elenalizabeth See, according to my mom, I was the exact opposite when it came to my 1st birthday. I put my little hands on the cake and got this disgusted look on my face at the sticky, squishy icing. After that I had no interest in playing with the cake, but was more than happy to eat it when it was fed to me.
Clients like this are a mystery to me. Why are they so uncompromising? Are they trying to get a cake for free? That's what I'm always thinking about people who throw tantrums over things that don't really matter in the end. The client in the story got a nice cake that's more fitting of the size of her party. What the f was she going on and on about, calling you and berating you like that? *smh* Sorry you had to go through that, Mimo. Love your work.
Thank you love. Her own husband was embarrassed when he picked up the cakes and he even apologized
@@BakeMyDayMimo That's good of him, but that poor man. The things he must have had to put up with. **thousand yard stare**
I am super specific about what I want, so I would be extremely disappointed in that scenario as well. I wouldn't have reacted the same way, of course...but I would have wanted to pay for what I requested, not something else they decided for me without telling me.
@@destyniiskywalker exactly! I would’ve been so unhappy having to pay for something I didn’t want. I know the feeling of expecting one thing and receiving another. If there was an issue or concern about the size of the cake or a detail in the order the easiest thing to do would be to resolve the confusion before even starting on the cake.
@@destyniiskywalker The thing is, in this scenario what she wanted was not physically possible. Being "super specific" can be a bad thing sometimes, because you can't always HAVE exactly what you want and you are bound to be disappointed in those cases. For example - you cannot have a tall, three layer, ten inch cake that only serves forty. That is not going to happen.
Where the baker went wrong here, as she already said, was by not EXPLAINING "Hey, this isn't actually how cake size works, I can't physically do this. Here's what I can do, which of these options do you prefer?". That is all she could have done differently. She was never going to be able to give the customer exactly what she wanted.
“I can’t believe you would choose to ruin MY day”
Sorry ma’am, I didn’t realize the two Mickey Mouse cakes were for your birthday. “Ruin my twins’ birthday” would’ve made more sense but okay lol sure
😂😂
I was thinking this as she was saying it.
At that age literally all fancy things you do for kids is for your self because 1. They ain't going to remember any of it. 2. They couldn't care less if it was a Mikey mouse cake or a blob cake. I am not even sure one year Olds now what mickey mouse is, at least mine doesn't.
@@sarahhenning5484 true, true. But regardless the day should be more about making the kids happy rather than making it another day about themselves. As for knowing what Mickey Mouse is, most 1 year olds probably wouldn’t know the difference between Mickey and a panda lol but when my cousin was 1 he was obsessed with Donald Duck and he knew what it was so idk. It probably has a lot to do with the baby’s interests
@@sarahhenning5484 lol fr who’s gonna remember it besides the parents, it’s not their birthday party anyways so it shouldn’t ruin their day😂 i feel bad for the husband tho, he was probably embarrassed about how his wife was being such a karen
What a lovely cake.
My mum use to bake and decorate cakes when I was very small. She taught baking in the Philippines. If she were alive still, she’d love watching your videos.
Someone returned one of her wedding cakes, and the buyer didn’t like it. She cut the cakes in pieces and gave it away to my classmates. We were the happiest kindergarten class! She turned a bad experience into a fun memory for me. On that day, I learned that it’s better to be kind and nice, than be right. And no matter how awful the day was…there’s always cake!
Aweee. May she Rest In Peace
@@BakeMyDayMimo thank you.
she sounds so sweet. May her soul be blessed.
@@theartoflolita935 thank you. Cake wasn’t just a celebration treat at our house. It was a blessing to watch her decorate it with love. That’s why I love watching videos of cakes here. It brings me back home. The labor of love that goes on each cake is special.
@@Mum_and_LizzyLark I love that so much! I think every cake is beautiful because they work so hard and put their heart in it❤
As a grocery store cake decorator: OMG people have NO IDEA what size cake they want. I have people come in all the time and point at a cake that says "1/4 sheet" right on the label and call it a "1/2 sheet." Or I'll make an order for a full sheet and when they come to pick it up say "That's way too big" and come to find out they thought our 1/2 sheets were called full sheets and the person taking the order didn't tell them a full sheet feeds 40-80 people. I've learned to just ask how many people are at the party and then point at those sizes in the case because otherwise people will just spout off the most random sizes and then be upset that the cake is the wrong size.
For sure, they aren’t professionals.
$40 for a two layer cake??? that's a flipping steal. In NYC, the price for a one layered cake with fruit is between 35-55 now adays.
I know 😭😭😭 with a top Mickey Mouse hat made of cake too
@@BakeMyDayMimo that’s so cheapppp she should have been grateful😭
NYC and a local caker are 2 VERY different things.
I know 2 Italian bakeries in nyc that you can get a one layer cake, fruit,edible flowers, sprinkles for atleast $22. Very good bakeries.
@@BakeMyDayMimo
Her is another Lesson: NEVER give into the Karen Tantrum, demands or whatever they wish not even reduce the price. This time was "fine" because of a false asumption. But whenever people bend around the Karen and give into her bullshit, it's simple encourages her to do it over and over again.
I was a cake decorator at a bakery for 8 years. The many horror stories of moms having meltdowns over their kids cake. 😅 I remember one woman who chose a pink & purple flower design but told me to make it purple & orange. Told her it was a bold choice & wouldn’t look as good as the original. No issues when she picked it up but apparently I went to college with her friend who posted photos of the cake & party. I liked the post assuming their party was awesome but the mom recognized me & took it upon herself to comment all over our mutual friend’s post that the cake I made was the ugliest thing she ever ordered even though it was how she asked it to look. 😬 I had to block the mom cause she started harassing me online. 😒
I have been to MANY kids birthday parties & saw the dynamic - the cake was never about the kids. It was about showing up the other parents & social media. That's it. So the meltdown was over the fact that they would get less "likes".
Oh wow😂😂
should've just called her out and moved on. simple.
@@jessicab743 She was belligerent... If I had "called her out" she could have easily taken any of my messages to my job. I lived in a small town at the time & frankly she could have caused me trouble. Which is why I said I blocked her. Responding isn't always the right answer.
@@ohhello937 you did the best thing
One of the things I love about you, Mimo, is you are totally upfront with us and you tell it like it is. Whether you're admitting your own mistakes or faults or someone else's. You are not mean or snarky, you don't say this freakin B or anything of THAT nature when referring to somebody else's faults or mistakes.
But you don't pull your punches. Everyone has faults and everyone makes mistakes. When an adult makes mistake and they realize it or it's pointed out to them they apologize and fix it to the best of their ability. That's what adults do. And when somebody else makes a mistake or shows a fault, we should realize that everyone does it and have compassion. If compassion is not possible at least don't take them to task for such a human condition. And I have to admit that blue fondant on the cake looked beautiful!! Mimo, I would gladly eat any mistake you baked!
GET THIS PERSON A PIN! Gods, I felt so moved by this comment, and it wasn't even for me.
@@zeenoash.8805 wow. I just saw this 2 months after you wrote it. Thank you so much if I had seen it two months ago I would have thanked you then. We are all going through something and the entire world has been through hell since beginning of 2020. Compassion goals so far in situations like this. We do not have to agree but we should be civil. I do understand in some instances civility is difficult. When somebody made a horrible remark on Mimo's page about wearing a hijab, I believe I was less than civil to more than one commenter. And I have not apologized nor do I intend to. Sometimes people's actions are so bad that they do need to be taken to task. Anyway thanks again two months later made my day. Now off to physical therapy
I'd like to see her say this little B...idk how you can talk nicely about a Karen.
What if she accidentally had a child. Would you eat that too? 😂
Wow. That is really sad that a client is so bad that the only way to make them stop is to make them by threatening to call the police. Also, her husband being embarrassed is all the confirmation you need that you did the right thing. The only thing worse than her doing this to complete strangers, is that she probably puts him through this constantly at home. He totally understood.
100% truth
That man needs to leave that abusive woman. Poor guy
Hope they got a divorce and he got the kids 🥴
@@CampingforCool41 the client has the right to be dissatisfied since she was not give the 3 tier cake as promosed. Please understand the story before talking about divorces of other families.
@@apr1235 Bruh it’s a birthday for one year olds. They’ll have plenty more birthdays and they won’t even remember this one. Even if this wasn’t the case, to call and harass someone over and over to the point where they have to threaten to call the police is NOT okay. It’s one less layer, not a death sentence.
The customer was wrong to harass you with calls like that. But I'm glad that you pointed out that you failed to communicate with her properly - at the end of the day you went ahead and altered her order without saying anything, of course she'd be upset.
That's how you know you've met a narcissist. Other people, like their spouse, friends, and family are embarrassed and have to constantly apologize.
That and the "You ruined my day! (How dare you!) MY kids birthday is over! (MY day is over) Your cake is ugly. What am I going to do now?? (My life is over)"
100% narc encounter
Mistakes happen, you always learn from them! Your cakes are amazing and hope to try them one day!!
sure it’s ur fault, but she didn’t have to be rude abt it, ur cakes r amazing anyways 🥰 ❤️
That's what i came to say! If you're paying someone to create something for you, be it a cake or clothing or jewellery etc, and it's not how you envisioned/expected it to be, then talk to the creator about it. Be polite & talk with them, you can't read each other's minds & I'm sure they'd rather you be genuinely happy with your purchase.
Thank you. Now I’ve learned my lesson to be very detailed when I Explain the cake design
@@heleninglis9961 exactly! and w cake designing it’s a lot of work, i have sm respect for ppl like Mimo who pursue these careers
She probably was panicking that day, and the cakes were the cherry on top. Everyone has their moments, we should cut her some slack.
@@jslgamingg i couldn't work with people the way Mimo does, especially in the age of the Karen! I like to think im a nice person but if i got spoken down to the way some do when dealing with entitled people, i would lose it! 🤣
Yeah, no I agree with the client there. If they specify measurements then they get that, and they must told the expenses involved. Ignoring or changing specifics without telling the client is a big no no. Dosnt take much to pick up a phone or sending a text. That you understand, and take it as a lesson is a great achievement though.
Well, the customer blew it way out of proportion. She asked for a three tier cake with that design and got a two tiered cake with the same design. Why would you say it's ugly if the design is exactly what you asked for
@@sarahhenning5484 Because the baker desided to change the design without informing the buyer before making it? Any complications that alters the price or product should be presented to the buyer, always. Deciding to do it on your own because it would be "too big" in your personal opinion, means you have stopped serving the customer and started serving your own vanity. Why is too much cake a problem? Maybe they want a big one and would like to give some out or just keep and have the next day, or maybe the cake was special the way it was supposed to be for whatever reason and changing it would "lessen" what made it special. Again, not up to the baker, but the customer. Not like the extra layer costs 500 dollars or anything, so to change it because of price or amount would be to dictate "I decide what is best, regardless of what you feel about it".
@@Agitabodie Also she clearly states in the video that the customer said they would have been willing to pay the extra amount for the third layer if they had been told about it. This wasn't a Karen, this was a rightfully upset customer that got labeled a karen because the poster didn't want to deal with their mistake.
@@inarifox8912 Yep, the customer is 100% right in this scenario and it was actually a really shity thing to do to her.
@@Agitabodie Also, I don't know if this is because this happened years ago, but the poster feels really apathetic to the clients situation. Like she doesn't mention anything she offered to rectify the mistake, just that she was "under charging her for what the cakes were worth" and "asking her if she wanted them or not." Like, you are the one who made the mistake. Not the customer. What are YOU doing to make the situation right.
Hey mimo! I just wanted to say that you inspire me to bake cakes, so thank you!
I mean, she shouldn’t have harassed you, but at least you understand you had a hand in this. Telling her upfront could have saved you both the time and frustration
$40 for two cakes that feeds 50 people, holy crap. for $40 cake that feeds 50 people I expects a plain sponge cake.
Mimo was wrong in how she went about it but she didn't have to harass Mimo and that's why she's a Karen. Mimo messed up and she's disappointed but the options are to compromise or don't pick up the cakes, not keep calling until Mino had to threaten to call the police.
Lol, a 1st world problem! How exactly does a cake ruin a day? You still have beautiful, well-fed, healthy children. I'd fall apart laughing if I heard that said out loud. 🤣 Probably why I don't work in customer service. 🙄
😂😂
"Ahhh my luxury good wasn't as big as I had hoped!!!"
@@BakeMyDayMimo don't you think it's kinda backhanded for you replying and laughing at comments like this making fun of her?
I think what makes the customer wrong is saying mean things to you and calling you over and over. And yes i agree she went overboard with how she reacted. It's not equivalent to the mistake anymore.
But for you to be posting that for every one to berate, for people to be making fun of her "first world problems" and deciding what or what doesn't ruin a persons day on her behalf, and you joining in on it even though you said you admit it was a mistake on your part, really feels so backhanded to me. It's still a persons hard earned money, plus she's willing to compromise if only she had been informed and you know that.
I understand her being upset, i understand you being upset with her behavior too. But i don't understand people insulting her as a person and deciding what kind of person she is and how she should think based on this one encounter.
You guys went overboard too.
@@user-nz8gr7em6o umm ok karen, you don't need to be so upset about it. Chillax
@@user-nz8gr7em6o people asked her to share her worst story. She admitted her mistake.
communication is key in this business, you should have told her regardless that you were deviating from any kind of plan. i would have been annoyed too.
I LOVE that fondant coloring!
I love watching you work.
If you want a bad experience, I sold my way through my bachelors and masters degrees. One time I was selling large appliances and a woman called wanting a good deal on a stove. I asked her what kind, "I don't know. The one you had in the paper a few months ago."
"Do you want a stove or do you want a range oven?"
"I don't know."
"Was it a gas stove or an electric stove?"
"I don't know. I just remember it was a really good deal."
"Do you remember the make of the stove?"
"No."
"Do you know what color it was?"
"Not really."
"Do you know how many burners it had?"
"No."
"Do you know the model it was?"
"No."
"Do you remember when the sale was?"
"It was a few months ago."
"Could it have been the last couple of weeks in November?" This conversation was in the spring.
"Maybe. Do you have it in stock?"
"Come on over!"
That cake your making is so amazing and pretty!
I never really know how much went into creating such beautiful cakes so thank you for sharing your experiences! Lessons like this can be applied to other small businesses as well and it’s great for everyone to learn. I’m not a big cake fan but I could easily eat a bajillion cupcakes 🤣 Maybe it’s the small size that makes my brain think it’s okay? Anyways, glad to get the full story. Love you! And the frozen cake is beautiful 💙 ❄️
I love your stories, your Michigan accent and your baking (or should I say “caking?”) skills.
…We have an accent? Ope…
I wish people would stop calling them Karen’s. I literally know a Karen that’s the nicest and caring person.
Anyone who complains in an extreme way and beyond is apparently a Karen .... some Karen’s wear it like a badge of honor. I’m sad for all people named Karen but I hope they realize it’s societies fault for loving drama stories so much
Oh wow I’m really sorry that happened! Hope it doesn’t happen again! Love your cakes btw!! ♥️
It’s very helpful if you to share these experiences to help others avoid problems we have, and that wouldn’t happen if you also avoided any accountability (because how would we know what to do or say differently, if you acted like you’re infallible)? Everyone is fallible, but it’s brave of you to share! It’s also very validating to know we’re not the only ones. Also - no small thing - learning how to order properly and communicate what we want!
That seems to be a common thread in 'Karen' stories... They think that whoever is serving them is out to get them specifically, with malicious intent, or worse... that the whole world of out to get them. Good on you for learning from it and moving on 👍
That lady wasn't a Karen but good point on paranoia.
oh my god a Frozen themed cake !!!! 😭😭😭 its so pretty Mimo!
That Frozen cake is so pretty!!!
o gosh i has an irate mom as well. sent photos, she loved it. came to fetch the cake. firstly i usually load the cakes into the customer's car myself but this lady just walked into my property and i found her at my front door. i wanted to be polite so i didnt make an issue of it. she followed me inside and watched me take the cake out of the fridge. still happy with her 2 tier buttercream cake with custom toppers. the next morning she berated me with calls telling me i ruined her daughters 1st birthday because the cake was falling apart. turns out she had left the cake out on her kitchen counter overnight in summer. buttercream doesnt like to be treated like this. the cake obviously melted. ive changed my way of doing collections because of this.
“Oh no! I left my cake out in the heat for a full night and now it’s melting!!! I should blame the person who made the cake”
They could have at least asked about how to store the cake properly
you are so talented ....the marble effect was so beautiful .... would have liked to see a photo of the cake you were talking about
Do you have pics of the cake the lady was complaining about? I’d love to see them. Do you take pics of all your finished cakes to put in sort of a portfolio? I usually do. It’s helpful to show other pple., or for me to remember how I did something previously! I do the same thing for various dresses I make or other craft items I make. You could do one & make a coffee table book out of it!
I did but because I was so traumatized from it, I deleted them and never wanted to look at them again
@@BakeMyDayMimo that's such a shame. Your work is so amazing, Mimo. No one should ever make you feel so badly that you had to delete pictures of due to trauma. I'm so sorry you had to go through that.
Wow that marble effect is gorgeous and the entire cake is stunning 🤩🤩🤩
Those 1-year old kids probably won’t even notice if the cake looked short or was missing a layer. But apparently the cake has to be made to the MOM’S standards and not just be enjoyed by the twin who the cake is actually for
Well i woukd be disappointed too if i was not given what i was promised. It is mimo's fault for not communicating properly at the end of the day. As parents u wont experience ur children's birthdays everyday. It is a special day for the parent as well. Please think of both sides unbiased
OMG I SAW UR HAIR ITS SO BEAUTIEFUL!!
I had to watch this video twice. I was way to mesmerized with what you were making the first time around to pay attention to the story… Looks beautiful. Haha 😂 🍰
This is my second video, I can't stop watching this is beauitful and so interesting to see how you achieve this !
The “Hello Loves” makes me so happy!LOVE FROM TEXAS!
I'm sorry I barely listened on the first watch because I was distracted by the video. I know nothing about fondant and that colour technique blew my mind, it was so pretty!
That cake was stunning 💕
I used to install carpet. One day as we were finishing the job the husband came and said "You guys did great. Here's the check. But I was hoping you'd be gone by 6. My wife will be here any minute, and I just want to warn you, she WILL find something she isn't happy about. Just roll with it."
Sure enough wifey came home, pointed to a random spot and said "You need to fix this!" As I asked her what exactly she would like the husband came up behind her, touched his nose and winked at me. I twiddled my thumbs near that spot until she was happy. There was zero rhyme or reason to her.
Karens.
He must be a masochist.
I understand if she wasn’t satisfied with what she thought she was getting but what I can’t stand is when a customer isn’t open to compromise or a plan to change or fix something. I think some people just want to yell and scream and throw a fit no matter what. You clearly were trying to make it right and be reasonable but for some people, they just want to stay mad. 🤦🏻♀️
I'm sorry but that logic is completely skewed. Why should I, the person paying for a service, be forced to compromise with the person I paid to do the service when the person I paid de ides to arbitrarily change what I requested because it was "too much cake," and didn't inform me of this change until AFTER the cake was already made with no time to get it fixed or reordered. That would be likelbeing asked to compromise someone painting your house pink when you requested blue, and then told you should just accept it because, blue would make your house too dark.
She would have compromised if the baker informed her BEFORE making the entire cake.
It's difficult to compromise on an item that is finished and needed urgently. The client said she would have paid for the three tiers if she had known about it. I hope one day you'll see your attitude for what it really is.
@@diamond852 I also don't like this creator's attitude. Liking and replying only to comments saying she isn't wrong. Its ironic making a video saying she's wrong, while also refusing to accept that she's wrong.
THE CAKE U MADE IN THE VIDEO IS SO CUTE-
The final cake in this video looks amazing 🤩💖. And yes, it’s a hard lesson to learn but important too. I’m a forgetful person so I’d end up making the same mistake multiple times but potentially without realising that. Good thing I don’t have a business at all - I’d suck bad!
Tue cake you made in the vid is so cute!! Prefect for a little kid who loves frozen!! (Assuming it is Emily's 4th birthday) Happy birthday!
I love how it’s “her day” when it’s her children’s day
Yep! It only takes 1 Karen to make you cautious and thorough.
"The customer is always right"
Lol
This cake is so pretty 😍
This cake is BEAUTIFUL!
We all have that experience. As a seamstress I had a client do that early on. It was a circle skirt for a Disney event for her daughter (we lived in Orlando and Disney events were a big deal). The hem of the two sided, reversible skirt wasn’t perfect. So I took it home. She was yelling and crying. What will I do? I need that skirt! Would she pay me? No. Then she couldn’t have the skirt. I grew up a lot that day. My young daughter and sons used that skirt as a skirt and a cape for dress up for years. But I wasn’t giving it away. What she was going to do wasn’t my problem. It was hers.
I think people pull that crap thinking you will give them free product so they don't leave you a bad review.
@@GorgieClarissa I personally NEVER complain to get a free product HOWEVER, if the person that screwed up doesn't fix the problem with a gift card or no charge, I am leaving a bad review but that is not the reason I would ever complain lol that's silly....
Asks for a bigger base, complains about it being short. Someone didn't do well in math.
Your cake looks beautifully decorated and if the cake taste’s as good as it looks I’m sure everyone will love it.
I like how your cake looks. How long have you been baking?
That frozen cake would have been my dream cake when I was like 7 😭
Beautiful work.
Omg you’re so talented
Always a lesson even out of a bad situation! Good for you for learning! ❤
Dude your cakes are so good!!!!!!!
"I don't know why she kept calling me. She was just telling me the same thing." The amount of times I had to deal with people with that kind of logic is infuriating. Like they're just wasting time instead of helping come up with a compromise or solution, time that could have been spent on work.
Can you try to recreate the first cake you ever made??
Everyone: Talking about this video
Me: *shocked about the counter being so clean*
What an amazing cake, your work is truly beautiful
"My day" "my cakes" I thought these were for her 1-year-old twins? Yikes
To be fair 1st birthdays are generally considered for the parents not the kids. Obviously a 1 year old will never remember it, but the family will.
Doesnt excuse her rude behavior of course.
@@vriskaxtereziotp I get you. I just don't think someone's birthday should be about anyone else, even if they are only 1 year old. You'd think she'd be grateful that they wouldn't remember the cakes if she really hated them that much lol. It almost comes across like she's afraid of what people will think of her because of the cakes. Weird
@@bekkahboodles I agree lol. Ordering an extravagant cake for some kids who only care about how good it tastes ans screaming about it not looking perfect is over the top. Kids would've been happy with it either way, assuming they dont dislike the taste of cake lol.
Im sure the cake was still beautiful, there was no reason for the lady to be rude. The cake still wouldve fed the amount of people she wanted. I doubt anyone would be offended it had two tiers instead of three.
That a beautiful peace of fondant 😍
Love the blue marble effect on this!
I kind of think this is her fault. If you want something customized to your specifications you should give very specific instructions. I understand that you feel you should have notified her that the cake would be shorter for the serving size to add up but isn’t it pretty unusual not to specify the number of tiers and height of a cake you are custom ordering if you want it made a very specific way?
What you should do now is, make a sketch of the cake beforehand, show or send it to client, have them initial it, this way, that's your proof that this was acceptable to client. I hope u got a 50% deposit before doing any work. People sometimes try to get cute when it comes to payment .. They pretend to not like something in order to get it for less money, or no money at all. I learned the hard way as well. Don't do any work till everything is paid for, or, don't hand over finished product until cash is in your hand!! If u think someone with turn into a problem client, NEVER accept credit card payments. They will try to dispute charge!! Cash, cash, cash!!
New sub :) that cake looks so good
for context it would be super helpful to actually see a picture of the 2 layer cake, if you have it
Thank you very much for that video. Question: what would happen if you wouldnt put straws in the first layer?
I think those are dowels. They keep the bottom layer from sagging under the weight of the top layer.
I love your work
maybe not very family friendly, but in business you hear the term “CYA” thrown around a lot because of stories like this one. i think most people have at least one CYA story, if not multiple. if anyone just joining the workforce reads this, remember that if you ever have questions or need confirmation from someone, a call or email could save you hours/days/weeks/MONTHS and many thousands of dollars down the line. NEVER be afraid to ask for clarification! CYA!
Beautiful Frozen cake!!!
Is this a lebanese/midwestern accent Im hearing? Too adorable mashallah 😂
That cake is sooooo beautiful wooow ❤😮
Can you make a roblox Royale high halo cake?
You are so pretty omg
Can you tell us how you make your fondant please
THE CAKE YOU MADE WAS THE EXACT CAKE FOR MY FOURTH BIRTHDAY :D
Gorgeous Frozen cake! 😋🍰😍
The cake in this video came out super cute 🥰
Luv the design
The Elsa cake is so cute omg 🥺
this is not a Karen experience
this is just a learning experience FOR YOU on managing expectations with your customers
I can understand her frustration, she must have been so disappointed. But once you’ve admitted your wrongdoing it was time for her to drop it. Repeatedly telling you she’s disappointed and her day is ruined will not get her anywhere … and she got so many extra servings!
You are a lovely person, that’s all that matters💖
Masshalah are you Muslim 😍🤗🤗i love your vedios god bless you!🙂🙂
I'm the mom who is like "i just want the big one i don't care if I'm feeding 6 and it's 110 servings, my mouth will be happy for many days!"
Ok so for real I usually do purchase the largest size though i don't have a custom cake person. My reasoning is it freezes well and it actually saves me money in not buying other desserts or sweets. We do the celebration with candles etc then we all have a serving, we leave a little out bc i have teens who magically eat in the night like mice, and i cut and place the rest into like family size containers, and freeze. It works for us and that way when my brother comes for dinner on the weekends, I've got a dessert if he wants and if he doesn't more for the rest of us! That said, if everyone's birthdays are close together like we have quite a few cake events in spring with mother's Day, two birthdays and fathers day, so we just get sizes we need... But i do love to buy in "bulk". A deep freezer and good quality containers are such a blessing when you're on a tight budget! 🤗
The order wasn’t made to the customer’s liking. Mimo acknowledged her mistake and gave the customer a discount. I agree it’s disappointing to not get what you want. Customer service is very important for a business. Though, it’s not reasonable for her to have the cakes for free. In this case, one or two phone call to express her disappointment would have suffice.
This might be a weird question, but I see you are wearing a hijab, is that just because of the video and we are seeing you? Or do you normally wear it while baking like instead of a hairnet or something???? Just curious.
Your cakes are beautiful :)
Beautiful
Wow that cake is beautiful
What a beautiful cake! ❤
So sorry you were treated in this manner.The Frozen cake is beautiful,you obviously have a great talent!!
My first customers on Etsy were the worst. Once I got a hundred or so sales, the people who wanted to talk all day and monopolize my time, went away.
Dear god, I misheard and thought she said, “I make cakes according to CERVIX size!”
😳😳😳
That’d be a hard no on the cake for me, thanks! 😂