I watched this video and took my deadbolt apart. The slider spring seemed to be OK, but the slider still would not go all of the way up to engage the knob. I found that the small pin was gummed up with old lubricant and would not go all of the way in.. I took the pin out and removed the gummy lubricant and dirt with a solvent and reinstalled it along with the small spring. Everything works great now. This deadbolt was to my front door and thus was exposed to all of the elements over the last eleven years. A similar deadbolt between my garage and home has worked flawlessly over the same period, but it has been sheltered from the elements. Your video was great in showing me how to remove and disassemble the deadbolt as well as putting it all back together. Thanks for posting this video.
I really like your presentation method of starting at the end with the solution. Once I saw what you did, I knew I had the right tutorial. You didn't waste any time with a bunch of filler or fluff. Also it worked exactly as you described. Thanks for the tutorial.
Hey Joe, you have one part of the solution, but the spring turns around a number of times and will reset its position over time and the lock will not engage properly after 1 time or 15 times. The motor seems to lose power on the retraction side and it will not engage the mushroom pin fully. I was focused on the spring as well and had my assistant manager try to source new motors without luck. I then took a look, and to overcome the lack of motor power, you need to reduce the resistance on the mushroom pin. To do this, remove it, cut off the top loop with small cutters and then replace the spring onto the pin and test. You will now find you have enough tension to disengage the pin, but not so much that the motor cannot bring the locking pin down. You will notice the pin strikes the cam and creates wear marks - this is due to not enough strength in the motor and the pin head not coming down fully due to the size of the spring. I have 90 of these locks in service and the life span has been about 2 years with constant use due to vacation rentals - i have about 10 locks to "fix", i just did 2 of them. viola!!
Great job Tim! I thought about doing that exact thing. After reading your results, I think you’re right, that may be a better way to compensate for the weakened motor. I’m excited to test it myself!
Upon opening my lock I also noticed that the locking pin shaft was dry which would definitely create more drag. I put some grease onto it and readjusted where the cam sits on the motor spring. Time will tell how this fix works. Thanks for help from both of you!
Exactly I took it apart and noticed this too, but puting the plastic slider higher on the spring does not fix it, actually. I tried my self before even seeing this video.
This is the best how to video I've ever seen. Starting with the end. Showing what bits are needed before starting. Highlighting the problem you can get into if you don't take care with the noticing the orientation of everything as you take it apart. AND it fixed my problem. Just perfect. Thank you sir.
This video is great. I took the body apart and reset the spring per your vid. Got it all reset, and changed the battery. The lock is brand new ! Thank you for the instruction. It works.
While I was sitting on hold with Schlage I found this video. This was a simple fix. No more spinning at least for now..... And don't listen to the Schlage FAQ's that tells you to change the 9v battery. The spring either popped off the lever or something and now it's reset. Hopefully this lasts for a while. Thanks Joe Murphy!
Great video. PRO TIP: Check the 9v battery first and foremost. This video helped me fix this lock spinning issue previously. But with my most recent issue, it did not. I took apart, reseated, put the lock back together multiple times to no avail. I was about to call Schlage for a warranty replacement when I thought - let me test the battery. This hadn't occurred to me since the unit had power to light up/beep/etc. But lo and behold, the battery was low and a fresh battery fixed the issue. No more spinning.
Same thinking, it lit up and beeped, not sure if there is a low battery warning, but after taking apart and somewhat working, it started slipping again same day. I put in a new battery and the turns were solid and no slop, so my problem was the battery.
You are correct! ~ In my case it WAS the battery. I tested my battery, and it was still on the green side of being good (but just barely) , so I did what Joe Murphy suggested and took it all apart and it worked for a few and then spinny spin happened again. I read down in the comment section and Tim Lalor said to snip a spring and I was just about to do that but didn't want to make an unreversible alteration and read down further in the comment section and found you Mr. Chris Jenner 😃. I found a juiced up, bury the the needle {GOOD} 9v battery and NO MORE spinny spin, infact... SOLID AS A ROCK ~NO spin~. I lucked out because all the other comments were months old and yours was only two weeks ago. Thank you for your comment, you saved me a lot of cussing and hair pulling and most of all... time. ... probably money as well.
I took it apart and noticed this too, but puting the plastic slider higher on the spring does not fix it, actually. I tried my self before even seeing this video.
Success! I had to watch the video a couple times, but got it. Thank you for your help as I am a female and I had to dig for tools I didn’t know I had thank you so much.
Wow, this was perfect - my lock was spinning and spinning this winter and it was getting to be basically unusable, but i followed Joe's video and adjusted the tension on the spring and now it works again!
@@Nenad-ICXC-Shuput-GFAMMA You're right it doesn't work. It seemed to work for a while, but the problem returns. I filed a warranty claim and they sent me a new lock.
Thanks for this how-to, Joe. I just followed this procedure to correct a slipping door lock on our back door. It took less than 30 minutes for the repair and everything worked correctly the first time. Time will tell how long it will keep working correctly but now I know what to look for if it gives me trouble again.
Mine did this the first 2 times but after that i had an issue with the other spring on the mushroom pin... i had to cut a bit off and it worked for another year. Than i cut some more of the mushroom pin spring and it is still working
Super helpful video. I have the Schlage Camelot keypad that doesn’t have an actual key so the disassembly was slightly different but the problem and fix were the same. Based on someone else’s comment, I stretched the actuator spring a little before reinserting the plastic part. Worked like a charm! Thanks for the video, you saved me $140 to buy a new one.
Thanks for the video. I was able to fix mine. Although it was a pain in the butt. Might almost be worth it to buy a new one if it breaks down again. Thanks again
Live in Michigan where when it gets cold I had this problem. Watched videos similar to this and got it to work for a while, then it failed again. What I did solved the problem. I took off the small spring on that little piston and let gravity do its thing. Just saying, if you clean it up. NO oil, maybe graphite, but I didn't put anything on it. just made sure it was very clean. No problems whatsoever. Hang on to the spring in case, but I don't think you'll need it ever. Mines been off for 6 months.
Change the battery FIRST....I adjusted the insides and it didn't work. I used the "trick" with the key to get everything to line up and it didn't work....The last thing I did was replace the battery and BLAMO!!! It worked. WHOOHOO!!!
I took it apart and noticed this too, but puting the plastic slider higher on the spring does not fix it, actually. I tried my self before even seeing this video.
Thanks for the video. You saved me the price and hassle of installing a new lock. It was simple to do once I watched this 'how to video'. I owe you a beer! 👍
Truly appreciate you posting these instructions - I was able to quickly fix my lock. Thankfully I found I could reassemble without a physical key since I don’t know where my keys for this lock are. Just had to hook it up to the battery and lock/unlock using the keypad. Thanks!! 😊
Can you explain this? I can't reassemble mine because the key cylinder base is turned sideways and the knob won't sit flush on the backplate with the facing 2 different directions.
@@RBZ-1 I wish I remembered! All I know now is that when I had the reassembly to that stage and then connected the battery and punched in the code, everything fell into place and the cylinder fit again. Good luck!
Well done! I had the same issue & saw another video, but once i took apart the lock i figured it out. The spring unwinds over time (little plastic catch in the U shaped plastic piece).
Thanks! Definitely worked, but I had to do it twice. I found that if you pull that spring down when re-inserting that plastic piece it makes things tighter. Much Appreciated!
Thanks for this it was very informative and saved me a lot of money.. I had been dealing with this issue for a while and assumed I needed a new door knob.. I just did it today an works good soo far
@@Nenad-ICXC-Shuput-GFAMMA I put a super expensive 9v lithium battery and It didn't fix it for me. I think it's the cold weather cause we're in the middle of a cold snap -20 deg. Celcius. It did this last winter too and then was fine all summer and fall. I think the loop the other commenter was saying to cut off is from the spring pointed out in the video at 0:48 seconds. If that spring is cut then the solenoid has less resistance to pull up the clutch that engages the lock. I'm going to try this tomorrow on mine since it's barely working right now
Agree 1000 percent with changing the BATTERY first. I’ve gone through this same problem including getting a new unit and replacing the whole thing. And use a good brand name battery. It matters. Save yourself some frustration.
Your welcome. Full disclosure though, upon a later tear down I found out it doesn’t need to get fitted flush in order to piece everything back together. But definitely seemed like it needed to in the moment.
Joe - is there a name for that spring? I know, it is a "spring". But, Schlage has nomenclature and p/n for every device ever made. So, in the absence of any ability to get a human interface, I just need to know how to tell them what I need. For the immediate term, this video hack is brilliant, and it worked. THANKS!
This was excellent, thank you! It's working great right now. I'll see if it continues to work for me or if more work needs to be done as described by Tim Lalor. I've noticed it is a bigger problem in cold weather than it is in warmer weather. Someone else commented on having trouble in the winter.
Glad it helped! And yes it’s almost strictly a winter thing. Something between the battery power and the spinning motor’s power gets too weak in the cold. So my fix is one way to compensate for the weakened power.
@@someProject this doesn't fix it. I took it apart and noticed this too, but puting the plastic slider higher on the spring does not fix it, actually. I tried my self before even seeing this video.
Add on to Chris Jenner comment - CHECK 9V Battery First! While Joe's video was super informative wasn't required in my case. I watched his video - dove right into the deep end of the pool - moved latch mechanism up. Reconnected battery and saw latch still was not raising up enough. Weak motor I thought - on a chance put a new battery in and it slammed right up tight. So step one - swap out with a new strong battery. If it still doesn't work then try the steps that Joe does an excellent job detailing.
Thanks - saved me a lot of grief! I never would have figured it out. It works now, but I will keep an eye on it. If it starts to happen again, I'll try Tim's suggestion (in the comments.)
Hi Jeff thanks for the comment! I actually did try Tim's suggestion this winter as I was getting slippage again. I had some softer springs from a mechanical keyboard that I was able to cut to size. It didn't help any for me. There was another comment under the moniker of "what could go wrong" who went through his own detailed video of changing the motor itself. It's not an easy fix and I haven't attempted it, but unfortunately that's likely the true issue that we're able to mask with these alternative maneuvers.
@@someProject Thanks for the update. I think the between-the-lines message in Tim's experience with dozens of the locks is that they have a limited lifetime. Your fix bought me some time, but if mine starts slipping again, I'll probably just replace it.
On the spring, I used a torch to burn off the grease and twist it up tighter. Works perfectly now. PS Be careful with the torch, it warps quickly. My spring bent a bit, which is good, because I figure it will further help the spring catch and hold up the plastic piece it slides on.
I just fixed my Schlage keyless deadbolt by buying a more reputable brand and now my lock doesn’t stop working in freezing weather. I will never recommend Schlage products, no customer service and absolute junk!
I also realized I had the correct video for the spinning issue I was having. Only one problem - I’m Locked Out! How do I get in so that I can take the lock apart??
Dude that was so fucking helpful. I actually don’t have the physical key to mine cause the previous owner didn’t have one… but I just kinda jiggled it all together and got it
OK so try #3 was a bust. When you "lock" it with the key to get everything to line up and then the cylinder pops out to remove the key, it misaligns again and it wont unlock with the keypad :( It seems like once you use the key you have to always use the key....I'm sending it back to Schlage.
I’ve had the same issue numerous times. I would take apart the entire lock and adjust the spring and it would work a few times and then stop. But then I change the battery and now it works completely fine!
I actually just tested that myself. The cold weather brought on a new round a slipping. I changed the battery, didn't make a difference. (I also tested the old battery, it was getting full voltage). So I had to do the readjustment again.
I was focused on the spring as well and had my assistant manager try to source new motors without luck. I then took a look, and to overcome the lack of motor power, you need to reduce the resistance on the mushroom pin. To do this, remove it, cut off the top loop with small cutters and then replace the spring onto the pin and test. You will now find you have enough tension to disengage the pin, but not so much that the motor cannot bring the locking pin down.
Schlage recommends a “premium alkaline battery,” not a lithium (rechargeable or not), and no off-brand or store-brand batteries. Lithium show full charge until the day they don’t and you may be locked out of your house. Alkalines give a bit of warning before fully dead.
great video! thank you. like comment below mentions.....@tim Lalor. this solution worked a few times then comes back. I have to go with total replacement and different brand. very frustrated with Schlage design/manufacturing flaw on this. thanks for great video though. l like how you put solution in beginning with tools needed.
Thanks Joe for posting this. We're having this issue and are researching how to troubleshoot. One question, since we're unable to open the door due to the spinning nob, how can we unmount the unit to disassemble and repair? In the video it appears you're unscrewing from the back of the unit.
If you're locked out from the outside there would not be a quick / easy way to disassemble this from the exterior. At least I hope there isn't or it wouldn't be much use at keeping out unwanted intruders. You are correct though in that I'm removing the unit from the interior. Hope you can find a way in!
@@someProject Thanks for the quick response. And yes that did cross my mind that it wouldn't and shouldn't be easy. We have an idea of something to try, hoping to avoid spending hundreds on a locksmith if we can!!!
Helpful tip: If you remove the knob cover and lock cylinder as one unit, you won't need the key to get it back together. At 3:33 in the video, after Joe removes the main cover (with the cutouts for the keypad), he *lifts* the knob cover off first, then the lock cylinder. Instead of doing it that way, while holding the knob cover against the main plate, turn the whole thing over, then holding the main plate with one hand, grab the knob cover with the other hand, and let the knob cover and lock cylinder fall away from the main plate, being careful to keep them together (i.e. so the lock cylinder stays inside the knob cover). Once you remove them, set them down carefully so they stay together. When you're ready to reassemble, do the procedure in reverse; flip the main plate over, and push the knob cover/cylinder assembly onto the main plate from underneath. It will go all the way on and you won't need the key. Then, holding everything together with one hand, flip the assembly over and put the six screws in with your other hand.
I've looked this over pretty throughly...what changes on the mechanism? Is it really the spring at fault or Is it possible that the screw actuator is getting weak?
For my own brain I’m rephrasing your thought as “Does the motor that spins the spring not spin enough revolutions”… Great question. But more difficult fix. So far this spring adjustment has done enough to get it working again.
This was the help I was looking for but what if I don't have the physical key readily available? And what are you doing when you put the plastic piece back on the spring? Do you somehow push the spring down and then install the piece? I cannot tell what you are doing in the video and the narration does not explicitly say either.
Q: what if I don't have the physical key readily available? A: Turns out it actually doesn't matter if the slot is lined up for re-assembly! ...That slot lines up during keyed locking / unlocking, but is inconsequential during assembly. Q: what are you doing when you put the plastic piece back on the spring? A: I'm placing the notch of the plastic piece higher on the spring, that way the spring is pulling up on the plastic piece tighter. Q: Do you somehow push the spring down and then install the piece? A: Sort of. I place the plastic piece higher on the spring, and then I suppose I may pull down on the plastic piece a little to get it to sit in place if needed. Q: I cannot tell what you are doing in the video and the narration does not explicitly say either. A: Hope this helps!
Thanks Joe, My pull pin will not even wiggle one the 9V is plugged in.. I did exactly like you did and nothing.. When it started getting cold here in KY it started to go on the blink slowly.. and then totally quit.. Thanks again.. If I do replace it what would you suggest?
Your motor may be completely dead. I could be wrong but if that’s the case it’s not as DIY friendly to replace. A previous commenter actually did a very thorough video on how he replaced the motor at czcams.com/video/isaQCqfnExc/video.html
At 1:45 of your video when you press the Schlage button you get a fair bit of travel activated by the solenoid. I get next to nothing. My solenoid is not activating.
Sorry another question…what do you actually do to the spring? You said you moved it higher up? Can you explain? It looks like it’s on the same place as before. Sorry to bother! I just want to fix this thing! Thank you for the video!
The spring doesn’t need moved. Think of the spring as a coil that spins. The gray plastic piece “hooks” into the coil so-to-speak. So when I place the plastic piece back in, I make it sit a little higher on the coil. That way when the coil spins it will pull that gray plastic piece up tighter.
Great video. The only thing you have to do is lubricate all the moving pieces and check for something stuck. Forget about the position of the spring and the gray plastic. Not matter which position you put the gray plastic, it will always move up or down until the motor stop spinning due resistance. Try it, put the gray plastic at any position with the spring loose and you will see that after few turn of the motor up and down the spring automatically will be pre-loaded. I also recommend to get a better battery with more power, maybe a 9 Volts lithium (work better in cold weather) with 1200mAh. Good luck, and thanks for the video.
@@alvarodelsolar7967 Brilliant! It sounds like you may have a better solution. I’ll have to test this out and amend the video with credit to you if so.
After my lock began to slightly slip on some of the colder days I decided to clean and lube all the springs. Probably a good thing to do in general anyway. It operates about the same as before, still a random slip every once in a while. So I’ll leave the video as is for now. Thanks for that tip though!
I took it apart and noticed this too, but puting the plastic slider higher on the spring does not fix it, actually. I tried my self before even seeing this video.
Well, it does fix it for 100 or so commenters. But as I’ve stated in multiple other replies, it’s just a mask to compensate for the real problem which is a weakened motor. Replacing the motor is very difficult. Changing the battery and making this adjustment can usually get some extra life out of the lock. If not, it’s time to buy a different one.
Hi Joe / others - I have the reverse problem. At the time of locking, I hit the 'Schlage' button and turn the knob right, clockwise. Deadbolt comes out just fine. HOWEVER, after the Schlage button stops blinking, the dead-bolt remains engaged to the knob. So now when I turn the knob anti-clockwise, the deadbolt actually goes in / unlocks - without having to put the code in. Any ideas?
Try repeating this with the door open as a test. My first suspicion is that the deadbolt is not able to extend all the way into the door jam for some reason. So testing with the door open will rule that in or out.
I watched this video and took my deadbolt apart. The slider spring seemed to be OK, but the slider still would not go all of the way up to engage the knob. I found that the small pin was gummed up with old lubricant and would not go all of the way in.. I took the pin out and removed the gummy lubricant and dirt with a solvent and reinstalled it along with the small spring. Everything works great now. This deadbolt was to my front door and thus was exposed to all of the elements over the last eleven years. A similar deadbolt between my garage and home has worked flawlessly over the same period, but it has been sheltered from the elements. Your video was great in showing me how to remove and disassemble the deadbolt as well as putting it all back together. Thanks for posting this video.
How do I nominate this video for Webclip of the Year? Helpful, accurate, and thorough. No wasted time, just good stuff. Thanks, Joe
Thanks for the comment of the year!
I really like your presentation method of starting at the end with the solution. Once I saw what you did, I knew I had the right tutorial. You didn't waste any time with a bunch of filler or fluff. Also it worked exactly as you described. Thanks for the tutorial.
Thanks!
Hey Joe, you have one part of the solution, but the spring turns around a number of times and will reset its position over time and the lock will not engage properly after 1 time or 15 times. The motor seems to lose power on the retraction side and it will not engage the mushroom pin fully.
I was focused on the spring as well and had my assistant manager try to source new motors without luck.
I then took a look, and to overcome the lack of motor power, you need to reduce the resistance on the mushroom pin.
To do this, remove it, cut off the top loop with small cutters and then replace the spring onto the pin and test.
You will now find you have enough tension to disengage the pin, but not so much that the motor cannot bring the locking pin down.
You will notice the pin strikes the cam and creates wear marks - this is due to not enough strength in the motor and the pin head not coming down fully due to the size of the spring.
I have 90 of these locks in service and the life span has been about 2 years with constant use due to vacation rentals - i have about 10 locks to "fix", i just did 2 of them. viola!!
Great job Tim! I thought about doing that exact thing. After reading your results, I think you’re right, that may be a better way to compensate for the weakened motor. I’m excited to test it myself!
Upon opening my lock I also noticed that the locking pin shaft was dry which would definitely create more drag. I put some grease onto it and readjusted where the cam sits on the motor spring. Time will tell how this fix works. Thanks for help from both of you!
I ran into the sam problem, cutting just the top ring of the spring that goes on the little lock catch worked great. Thanks alot
Exactly
I took it apart and noticed this too, but puting the plastic slider higher on the spring does not fix it, actually. I tried my self before even seeing this video.
@@reubenrebischke1311 how did you attach the spring back on to the Electric motor, then if you cut the top ring of the spring?
I've had my lock for over 7 years, I figured it was time to replace it. This adjustment worked great! Thank you!
Was able to fix my Schlage lock with the instructions from your video. Step by step provided the cure for my lock problem. Thank you!
I haven’t tried it yet but putting the “end” first is extremely commendable. Mucho appreciate.
Worked like a charm - appreciate the work you put in to helping folks in the same situation out.
This is the best how to video I've ever seen. Starting with the end. Showing what bits are needed before starting. Highlighting the problem you can get into if you don't take care with the noticing the orientation of everything as you take it apart. AND it fixed my problem. Just perfect. Thank you sir.
Thank you!
This video is great. I took the body apart and reset the spring per your vid. Got it all reset, and changed the battery. The lock is brand new ! Thank you for the instruction. It works.
While I was sitting on hold with Schlage I found this video. This was a simple fix. No more spinning at least for now..... And don't listen to the Schlage FAQ's that tells you to change the 9v battery. The spring either popped off the lever or something and now it's reset. Hopefully this lasts for a while.
Thanks Joe Murphy!
Great video. PRO TIP: Check the 9v battery first and foremost. This video helped me fix this lock spinning issue previously. But with my most recent issue, it did not. I took apart, reseated, put the lock back together multiple times to no avail. I was about to call Schlage for a warranty replacement when I thought - let me test the battery. This hadn't occurred to me since the unit had power to light up/beep/etc. But lo and behold, the battery was low and a fresh battery fixed the issue. No more spinning.
Same thinking, it lit up and beeped, not sure if there is a low battery warning, but after taking apart and somewhat working, it started slipping again same day. I put in a new battery and the turns were solid and no slop, so my problem was the battery.
You are correct! ~ In my case it WAS the battery. I tested my battery, and it was still on the green side of being good (but just barely) , so I did what Joe Murphy suggested and took it all apart and it worked for a few and then spinny spin happened again. I read down in the comment section and Tim Lalor said to snip a spring and I was just about to do that but didn't want to make an unreversible alteration and read down further in the comment section and found you Mr. Chris Jenner 😃. I found a juiced up, bury the the needle {GOOD} 9v battery and NO MORE spinny spin, infact... SOLID AS A ROCK ~NO spin~. I lucked out because all the other comments were months old and yours was only two weeks ago. Thank you for your comment, you saved me a lot of cussing and hair pulling and most of all... time. ... probably money as well.
I took it apart and noticed this too, but puting the plastic slider higher on the spring does not fix it, actually. I tried my self before even seeing this video.
Your video helped me resolve our issue. So glad I didn’t need to replace the entire lock. Thank you!
Success! I had to watch the video a couple times, but got it. Thank you for your help as I am a female and I had to dig for tools I didn’t know I had thank you so much.
Wow, this was perfect - my lock was spinning and spinning this winter and it was getting to be basically unusable, but i followed Joe's video and adjusted the tension on the spring and now it works again!
No it doesn't
@@Nenad-ICXC-Shuput-GFAMMA You're right it doesn't work. It seemed to work for a while, but the problem returns. I filed a warranty claim and they sent me a new lock.
I was able to fix mine by stretching out the spring. Without this video I would not have known how the mechanism operates. Thank you!!
Awesome, glad you were able to DIY it!
Did stretch help a lot? I did the fix but the plastic piece keeps sleeping down.
@@staticav yes it did.
Thanks for this how-to, Joe. I just followed this procedure to correct a slipping door lock on our back door. It took less than 30 minutes for the repair and everything worked correctly the first time. Time will tell how long it will keep working correctly but now I know what to look for if it gives me trouble again.
Mine did this the first 2 times but after that i had an issue with the other spring on the mushroom pin... i had to cut a bit off and it worked for another year. Than i cut some more of the mushroom pin spring and it is still working
Super helpful video. I have the Schlage Camelot keypad that doesn’t have an actual key so the disassembly was slightly different but the problem and fix were the same. Based on someone else’s comment, I stretched the actuator spring a little before reinserting the plastic part. Worked like a charm! Thanks for the video, you saved me $140 to buy a new one.
Glad to hear you were able to McGiver it, thanks for the feedback!
Thank you for this!! I thought somebody was tampering with our lock but it turned out to be the spring. Fixed in less than 30 mins.
Thanks for the video. I was able to fix mine. Although it was a pain in the butt. Might almost be worth it to buy a new one if it breaks down again. Thanks again
Live in Michigan where when it gets cold I had this problem. Watched videos similar to this and got it to work for a while, then it failed again. What I did solved the problem. I took off the small spring on that little piston and let gravity do its thing. Just saying, if you clean it up. NO oil, maybe graphite, but I didn't put anything on it. just made sure it was very clean. No problems whatsoever. Hang on to the spring in case, but I don't think you'll need it ever. Mines been off for 6 months.
Change the battery FIRST....I adjusted the insides and it didn't work. I used the "trick" with the key to get everything to line up and it didn't work....The last thing I did was replace the battery and BLAMO!!! It worked. WHOOHOO!!!
Thank you!! I would have taken the whole thing apart had you not mentioned this! It just doesn’t seem like something that would be a battery issue.
I took it apart and noticed this too, but puting the plastic slider higher on the spring does not fix it, actually. I tried my self before even seeing this video.
Mine had this issue and changing out the battery fixed it.
@@jessw14 yes for me too, battery fixed it
I see all of our batteries failed this week. Changing the battery solved my spinning problem.
Great video. Trick about having to use the house key to disengage the lock was my sticking point. Thank You!
Still my sticking point as i have no idea where the key is.
Thanks for the video. You saved me the price and hassle of installing a new lock. It was simple to do once I watched this 'how to video'. I owe you a beer! 👍
I accept!
Truly appreciate you posting these instructions - I was able to quickly fix my lock. Thankfully I found I could reassemble without a physical key since I don’t know where my keys for this lock are. Just had to hook it up to the battery and lock/unlock using the keypad. Thanks!! 😊
Can you explain this?
I can't reassemble mine because the key cylinder base is turned sideways and the knob won't sit flush on the backplate with the facing 2 different directions.
@@RBZ-1 I wish I remembered! All I know now is that when I had the reassembly to that stage and then connected the battery and punched in the code, everything fell into place and the cylinder fit again. Good luck!
Well done! I had the same issue & saw another video, but once i took apart the lock i figured it out. The spring unwinds over time (little plastic catch in the U shaped plastic piece).
It’s totally unacceptable that Schlage is still selling locks with this dangerous defect. Why haven’t they fixed THEIR engineering problem?
Thanks! Definitely worked, but I had to do it twice. I found that if you pull that spring down when re-inserting that plastic piece it makes things tighter. Much Appreciated!
So, that's a GOOD thing, right ??
Adding to the chorus of “this helped me.” Thanks!
Incredibly helpful for someone who has no experience with mechanics.
Great to hear! Thanks for the feedback
Thanks for this it was very informative and saved me a lot of money.. I had been dealing with this issue for a while and assumed I needed a new door knob.. I just did it today an works good soo far
This is exactly what I was looking for! Thanks so much. Works like a charm!!
This doesn't fix it. Replacement battery does.
@@Nenad-ICXC-Shuput-GFAMMA I put a super expensive 9v lithium battery and It didn't fix it for me. I think it's the cold weather cause we're in the middle of a cold snap -20 deg. Celcius. It did this last winter too and then was fine all summer and fall. I think the loop the other commenter was saying to cut off is from the spring pointed out in the video at 0:48 seconds. If that spring is cut then the solenoid has less resistance to pull up the clutch that engages the lock. I'm going to try this tomorrow on mine since it's barely working right now
Thanks, Joe! Worked just like your demo. Glad we can get back in the 🏠
A great step by step instruction. My deadbolt works again!! I thought I would have to replace it,
No it doesn't
Excellent instructions, thanks so much for the time and effort, fixed my problem saving me lots of time and aggravation!
Great to hear!
The best video I have ever watched. Just perfection and exactness.
That’s high praise, thanks Oliver!
Agree 1000 percent with changing the BATTERY first. I’ve gone through this same problem including getting a new unit and replacing the whole thing. And use a good brand name battery. It matters. Save yourself some frustration.
you saved me $120, thank you!
Thanks for this, I just fixed mine as opposed to replacing it!
Thanks for that ending to line up the tumbler. That's where I got stuck.
Your welcome. Full disclosure though, upon a later tear down I found out it doesn’t need to get fitted flush in order to piece everything back together. But definitely seemed like it needed to in the moment.
@@someProject how do you reconcile the key slot being sunken in the knob hole because the knob won't sit all the way down?
Joe - is there a name for that spring? I know, it is a "spring". But, Schlage has nomenclature and p/n for every device ever made. So, in the absence of any ability to get a human interface, I just need to know how to tell them what I need. For the immediate term, this video hack is brilliant, and it worked. THANKS!
Thanks for this video. Really helpful and solved our door lock issue.
Excellent video, thank you very much. Fixed it in 30 minutes
Well done!
This was excellent, thank you! It's working great right now. I'll see if it continues to work for me or if more work needs to be done as described by Tim Lalor. I've noticed it is a bigger problem in cold weather than it is in warmer weather. Someone else commented on having trouble in the winter.
Glad it helped! And yes it’s almost strictly a winter thing. Something between the battery power and the spinning motor’s power gets too weak in the cold. So my fix is one way to compensate for the weakened power.
@@someProject this doesn't fix it.
I took it apart and noticed this too, but puting the plastic slider higher on the spring does not fix it, actually. I tried my self before even seeing this video.
Add on to Chris Jenner comment - CHECK 9V Battery First! While Joe's video was super informative wasn't required in my case. I watched his video - dove right into the deep end of the pool - moved latch mechanism up. Reconnected battery and saw latch still was not raising up enough. Weak motor I thought - on a chance put a new battery in and it slammed right up tight. So step one - swap out with a new strong battery. If it still doesn't work then try the steps that Joe does an excellent job detailing.
Thanks - saved me a lot of grief! I never would have figured it out. It works now, but I will keep an eye on it. If it starts to happen again, I'll try Tim's suggestion (in the comments.)
Hi Jeff thanks for the comment! I actually did try Tim's suggestion this winter as I was getting slippage again. I had some softer springs from a mechanical keyboard that I was able to cut to size. It didn't help any for me.
There was another comment under the moniker of "what could go wrong" who went through his own detailed video of changing the motor itself. It's not an easy fix and I haven't attempted it, but unfortunately that's likely the true issue that we're able to mask with these alternative maneuvers.
@@someProject Thanks for the update. I think the between-the-lines message in Tim's experience with dozens of the locks is that they have a limited lifetime. Your fix bought me some time, but if mine starts slipping again, I'll probably just replace it.
On the spring, I used a torch to burn off the grease and twist it up tighter. Works perfectly now.
PS Be careful with the torch, it warps quickly. My spring bent a bit, which is good, because I figure it will further help the spring catch and hold up the plastic piece it slides on.
Worked perfect saved me 100 bucks
Thanks for this video! I just used it to fix my exact lock. It was very helpful! Much appreciated!
Glad it was helpful, thanks for the feedback!
Thank you! This video was just what I needed!
This is juts what a needed. Would have saved me an rma had I looked when the first one failed.
Great video. Thanks for sharing. Helped me out for sure.
This was perfect. Thank you for the format
Glad it was helpful!
Awesome Joe...it was a great video and helped me solve the problem . You got to love youtube
I just fixed my Schlage keyless deadbolt by buying a more reputable brand and now my lock doesn’t stop working in freezing weather. I will never recommend Schlage products, no customer service and absolute junk!
May I ask which brand you bought?
@@jenkisg Weiser locks are very reliable in cold weather.
Joe I service many of these as I look after 4 bldg near a University 100 units each just slightly stretch your spring
awesome! thanks for spreading the knowledge!
Fixed mine! Thank you!!
Thank you so much. Worked perfectly. Saved me a bunch.
This was exactly what I needed. Thanks Joe!
Sweet and to the point...oh, and it works!!! Ty
I also realized I had the correct video for the spinning issue I was having. Only one problem - I’m Locked Out! How do I get in so that I can take the lock apart??
Dude that was so fucking helpful. I actually don’t have the physical key to mine cause the previous owner didn’t have one… but I just kinda jiggled it all together and got it
@joe, thanks so much for sharing this tip; seems to work for me as well.
Thank you for the "trick" to get the lock to line up, I could NOt figure that out...3x's a charm....
OK so try #3 was a bust. When you "lock" it with the key to get everything to line up and then the cylinder pops out to remove the key, it misaligns again and it wont unlock with the keypad :( It seems like once you use the key you have to always use the key....I'm sending it back to Schlage.
That is the hardest part, hope you can fiddle with it enough to get it working or that Schlage can turn it around quickly for you.
Thank you. Easy to follow and fix my lock.
cheers mate.i have the be375 your method works for this model too
I’ve had the same issue numerous times. I would take apart the entire lock and adjust the spring and it would work a few times and then stop. But then I change the battery and now it works completely fine!
I actually just tested that myself. The cold weather brought on a new round a slipping. I changed the battery, didn't make a difference. (I also tested the old battery, it was getting full voltage). So I had to do the readjustment again.
I was focused on the spring as well and had my assistant manager try to source new motors without luck.
I then took a look, and to overcome the lack of motor power, you need to reduce the resistance on the mushroom pin.
To do this, remove it, cut off the top loop with small cutters and then replace the spring onto the pin and test.
You will now find you have enough tension to disengage the pin, but not so much that the motor cannot bring the locking pin down.
Great video! Worked like a charm first time!
Schlage recommends a “premium alkaline battery,” not a lithium (rechargeable or not), and no off-brand or store-brand batteries. Lithium show full charge until the day they don’t and you may be locked out of your house. Alkalines give a bit of warning before fully dead.
Fantastic. Thanks so much for making this video!
Thanks for the video, unfortunately mine is too far gone.
This solved my issue. Thanks for sharing 👊🏿
great video! thank you. like comment below mentions.....@tim Lalor. this solution worked a few times then comes back. I have to go with total replacement and different brand. very frustrated with Schlage design/manufacturing flaw on this. thanks for great video though. l like how you put solution in beginning with tools needed.
Thanks. Will give it a try. My lock also slips.
Any idea where to get the small spring for the pin. I dropped mine and it got lost. Went to Home Depot and Ace but couldn’t find one similar.
Thank you, a great video keep up the good work, trying it right now.
worked perfectly thank you!
Sweet!! Thank you! Fixed my problem
Thank you! It worked like a charm!!
Thanks Joe! Worked great!
Thanks Joe for posting this. We're having this issue and are researching how to troubleshoot. One question, since we're unable to open the door due to the spinning nob, how can we unmount the unit to disassemble and repair? In the video it appears you're unscrewing from the back of the unit.
If you're locked out from the outside there would not be a quick / easy way to disassemble this from the exterior. At least I hope there isn't or it wouldn't be much use at keeping out unwanted intruders. You are correct though in that I'm removing the unit from the interior. Hope you can find a way in!
@@someProject Thanks for the quick response. And yes that did cross my mind that it wouldn't and shouldn't be easy. We have an idea of something to try, hoping to avoid spending hundreds on a locksmith if we can!!!
Thank you! Thank you! That worked a treat!
Excellent. Thank you.
Thank you!!!
Helpful tip: If you remove the knob cover and lock cylinder as one unit, you won't need the key to get it back together. At 3:33 in the video, after Joe removes the main cover (with the cutouts for the keypad), he *lifts* the knob cover off first, then the lock cylinder. Instead of doing it that way, while holding the knob cover against the main plate, turn the whole thing over, then holding the main plate with one hand, grab the knob cover with the other hand, and let the knob cover and lock cylinder fall away from the main plate, being careful to keep them together (i.e. so the lock cylinder stays inside the knob cover). Once you remove them, set them down carefully so they stay together. When you're ready to reassemble, do the procedure in reverse; flip the main plate over, and push the knob cover/cylinder assembly onto the main plate from underneath. It will go all the way on and you won't need the key. Then, holding everything together with one hand, flip the assembly over and put the six screws in with your other hand.
Thanks for detailing this Matt! Good tip
thanks
I tried all the fixes and none helped. Got a lithium battery and no issues since.
I've looked this over pretty throughly...what changes on the mechanism? Is it really the spring at fault or Is it possible that the screw actuator is getting weak?
For my own brain I’m rephrasing your thought as “Does the motor that spins the spring not spin enough revolutions”… Great question. But more difficult fix. So far this spring adjustment has done enough to get it working again.
Can we buy a better spring? The key doesn’t even work when this thing goes out 🤔
Just changed my battery, works fine now
Yep, first things first. My video probably could have mentioned that
@@someProject great video though, great information!!
Thank you!!!! This helped!!
This was the help I was looking for but what if I don't have the physical key readily available? And what are you doing when you put the plastic piece back on the spring? Do you somehow push the spring down and then install the piece? I cannot tell what you are doing in the video and the narration does not explicitly say either.
Q: what if I don't have the physical key readily available?
A: Turns out it actually doesn't matter if the slot is lined up for re-assembly! ...That slot lines up during keyed locking / unlocking, but is inconsequential during assembly.
Q: what are you doing when you put the plastic piece back on the spring?
A: I'm placing the notch of the plastic piece higher on the spring, that way the spring is pulling up on the plastic piece tighter.
Q: Do you somehow push the spring down and then install the piece?
A: Sort of. I place the plastic piece higher on the spring, and then I suppose I may pull down on the plastic piece a little to get it to sit in place if needed.
Q: I cannot tell what you are doing in the video and the narration does not explicitly say either.
A: Hope this helps!
@@someProject This helps a lot! Thank you!
How to reassemble without the knob sitting flush on backplate if cylinderis not in the slot below?
Fixed it.
Just gotta shim it and snap lock it
Thanks Joe, My pull pin will not even wiggle one the 9V is plugged in.. I did exactly like you did and nothing.. When it started getting cold here in KY it started to go on the blink slowly.. and then totally quit.. Thanks again.. If I do replace it what would you suggest?
Your motor may be completely dead. I could be wrong but if that’s the case it’s not as DIY friendly to replace. A previous commenter actually did a very thorough video on how he replaced the motor at czcams.com/video/isaQCqfnExc/video.html
At 1:45 of your video when you press the Schlage button you get a fair bit of travel activated by the solenoid. I get next to nothing. My solenoid is not activating.
Do you have the battery attached and is the battery good?
I thought these were decent locks but this problem has me concluding they are junk
100% agree, it's a very poor design. Schlage should have come up with a better design and offer to replace at no charge, these locks are expensive!
Sorry another question…what do you actually do to the spring? You said you moved it higher up? Can you explain? It looks like it’s on the same place as before. Sorry to bother! I just want to fix this thing! Thank you for the video!
The spring doesn’t need moved. Think of the spring as a coil that spins. The gray plastic piece “hooks” into the coil so-to-speak. So when I place the plastic piece back in, I make it sit a little higher on the coil. That way when the coil spins it will pull that gray plastic piece up tighter.
Great video. The only thing you have to do is lubricate all the moving pieces and check for something stuck. Forget about the position of the spring and the gray plastic. Not matter which position you put the gray plastic, it will always move up or down until the motor stop spinning due resistance. Try it, put the gray plastic at any position with the spring loose and you will see that after few turn of the motor up and down the spring automatically will be pre-loaded. I also recommend to get a better battery with more power, maybe a 9 Volts lithium (work better in cold weather) with 1200mAh. Good luck, and thanks for the video.
@@alvarodelsolar7967 Brilliant! It sounds like you may have a better solution. I’ll have to test this out and amend the video with credit to you if so.
After my lock began to slightly slip on some of the colder days I decided to clean and lube all the springs. Probably a good thing to do in general anyway. It operates about the same as before, still a random slip every once in a while. So I’ll leave the video as is for now. Thanks for that tip though!
Try a new battery - lithium with more Amperage and resistance to cold weather and let us know if that helps. Good luck.
I took it apart and noticed this too, but puting the plastic slider higher on the spring does not fix it, actually. I tried my self before even seeing this video.
Well, it does fix it for 100 or so commenters. But as I’ve stated in multiple other replies, it’s just a mask to compensate for the real problem which is a weakened motor. Replacing the motor is very difficult. Changing the battery and making this adjustment can usually get some extra life out of the lock. If not, it’s time to buy a different one.
Unfortunately i fixed it, got all the way to the end of reassembly and didnt have a physical key to mount the lock flush.
You can fiddle it closed without the key, I was incorrect in the video
Hi Joe / others - I have the reverse problem. At the time of locking, I hit the 'Schlage' button and turn the knob right, clockwise. Deadbolt comes out just fine. HOWEVER, after the Schlage button stops blinking, the dead-bolt remains engaged to the knob. So now when I turn the knob anti-clockwise, the deadbolt actually goes in / unlocks - without having to put the code in. Any ideas?
Try repeating this with the door open as a test. My first suspicion is that the deadbolt is not able to extend all the way into the door jam for some reason. So testing with the door open will rule that in or out.