We ended up exchanging this model for the slimmer version czcams.com/users/postUgkx0jZ_lGlDVJhDnmagEU8gn47cmfPNlLQU because it was too wide for the only door trim area that made sense to mount it on. However, we should have just noted the dimensions prior to purchasing. Otherwise, we love the doorbell. It works perfectly, and the video is very clear, even at night.
This lock worked for years with only battery replacement required. Suddenly the outside thumb knob would spin and not activate the deadbolt after I entered the code. I checked CZcams and your video was the first offered. My issue has been solved. The only difference I found was that there was no very fine pin inside the center gray piece. Nonetheless, I repositioned the small screw with the spring and that was the culprit. Thank you for making this video.
***Short Cut*** The piece that was out of alignment can be manipulated from the back without taking the lock apart on some models. Directly above the tailpiece (rod that goes thru the door) there is a hole, inside there is a slotted piece that attaches to the back of the misaligned piece. Use a standard screw driver to turn the piece to the proper alignment BTW Thanks MIkkyday, I found this by following your instructions. it fixed my problem.
I always try to go the easier route and in this case your suggesting is all that was needed. Thanks for the comment. I just used a screwdriver and actuated that flat head peice and it works perfectly again.
This was a deliberate design by Schlage. If you read the instructions you'll notice that this feature (the offending part) was designed so that you can disable the passcode and render the lock a typical deadbolt that can only be opened with a key. If you look on the other side of the lock, at the back of the offending piece, you'll notice that Schlage made it so you can turn "on" and "off" this feature using a flat head screwdriver. They probably should not have added this feature if it was going to cause so much confusion.
when you purchase a keyless entry from the store it should NEVER come locked down like that and then printed in tiny little text in a very obnoxious document. This was a pain in the ass. Thank god for this video.
Thank You ! Thank You ! Thank You ! I can not thank you enough ! Sure I coulda just bought a new one, or blindly played with it myself, but THIS HERE is part of what makes the Internet so great. And your presentation was excellent - very straight forward & to the point. Thank you once again, Mikkyday !
Here it is 3yrs later, and I knew right where to go ! Had this sort of prob occur with a different Schlage lock and once again found your posting invaluable. Just worth note-ing: on this current lock set, the interior screws have a STAR type security head and, in addition, the STAR heads are 2 different sizes (with the two screws underneath the lock knob being a slightly smaller size than the others). The bit sizes you'll need are widely available, just be forewarned, depending on manuf date (I assume?) you will probably need something else besides a Phillips screw driver. Thanks again, Mikkyday
thanks for the video!!! I was having a whale of a time trying to figure this thing out but quickly realized that I had to take off the inner plate with the torx t10 screws. After opening that up and fiddling with it, I realized that my solenoid wasn't moving the gray piece up high enough to push the pin in far enough to catch the locking mechanism. After moving the spring up and down on the gray piece to no avail, I shot the entire system with a good coating of WD-40. I plugged everything back together and plugged in my code 5-10 times and everything started working perfectly. If anyone else is having the problem of the gray piece not going up far enough, hit it with WD-40 and actuate the solenoid to coat the internal parts. Worth a shot! Thank You!!!
Prior to watching your video I had just got off the phone with customer service. I tried all trouble shooting methods in manual as my lock dial just spun freely. They told me my motor was bad and I’d need to purchase a new lock. Found your video online and dismantled further and found a disengaged spring like in the vid. This was a huge help, thank you, saved me $100.
Great video - my problem was not this it was related to the springs inside- the large spring on the right side needed to be stretched, also took the spring off the little bolt on the mechanical park at stretched it out and put in back in and re applied the gray plastic part on top of the large spring. Now works better than ever. This video helped be take apart the device on a -15 f day... figured it out in 2 hrs... good luck all
You didn't need to stretch it. It bunches up over time because the solenoid rotates it left and right and uses it as a coil. There's a slight error that builds up over time until it's too bunched up to rotate effectively anymore. All anyone has to do is lift the tray up a little bit until you see the spring relaxed to its original position and set the tray back down again.
Thank you! This was exactly my problem with a new lock. I believe the guy that rekeyed it turned the locking screw. When I pulled it apart it was obvious based on your excellent video. 10 minute fix!
You can actually engage this with the lockout screw on the back(inside part of the door lock, after removing the casing that holds the deadbolt lock handle), without taking the lock off of the door. If you have it engaged(screw turned up and down), it keeps anyone from using a key to open the lock. I had this same issue when I pulled it apart to find my master code. If you can lock the lock with the code on the keypad and then press the Schlage button, it should allow you to unlock the door without entering a code. If so, this means the lock is installed improperly(the lock and leave feature is operating backwards). With the lock installed on the door, make sure the deadbolt is not extended(should be unlocked, handle turned to the left, away from the door frame, towards the interior of the door), remove the panel that holds the lock handle that you would use to lock your deadbolt from the inside of your home. Then remove the plate that holds the battery(two gold bolts). There is a metal bar extending through this plate and feeds into the lock handle. The hole where this bar comes through is oblong. Make sure this is turned down against the metal plate spring(vertical) and reinstall. This will reverse the auto lock mechanism. Sorry. I'm not doing a video. I hope this is explanation enough. If not, I will reply on here.
That was very useful ! Exact same problem and I got it fixed thanks to you ! What additionally helped was spraying the areas of movement with WD40 (lubricant) - the movement is much smoother now. Appreciate sharing your findings with the community.
Really well done. Very good with clear explanations and visuals. Also nice job having the lock disassembled just enough to get to the relevant portions of the diagnosis, demonstration and fix. Thanks.
Actually the piece you're pointing at (2:05) is the Vacation Mode lock. You can turn it off and on with a flathead screwdriver from the other side, with no need to take the lock apart. Check the programming guide on the Schlage site. But.. Thanks so much for the video anyway. Watching you take it apart convinced me to just take mine apart and I fixed it. It seems the spring on the right side gets out of place which will also keep the assembly from working properly.
I was ready to trash mine, I gave the instructions on this video a try and my lock now works like when it was new. I was able to clean the dirt and re grease the moving mechanisms and saved some money. Thank you sr.
You are the man!!!!!! Thank you so much for this video!!!!!! I called Schlage and they sent me a new low free but when I bought the house they painted around the lock and the new one is a different size, so I decided I would try to fix my current lock. This video has been a great help and now I have an extra lock!
What a great video. Thank you so much. I haven't tried to fix the problem yet, but you explain everything so thoroughly that you make it look easy. I watched another video but it was lousy.
Mine's been trouble free for 5 and a half years. Then nothing worked. New battery tried. Couldn't hear any movement within. This vid helped me disassemble it. The pin and everything were ok but the small motor that spins the spring to move the grey piece to engage or disengage the bolt worked intermittently. I fiddled with it, bent the spring a few times and when it worked 10 times in a row I reassembled and reinstalled. Working for now. I can see a motor like that giving it up after this long. My soldering sucks so I likely can't replace it even if I had the right one. I paid $160Cdn for it new but Lowes has it for $104Cdn now. I would likely buy a new one if this becomes unreliable - I really have liked this lock and it's handy for not only me but for houseguests and others to not need a key for coming and going.
YOUR VIDEO WAS EXTREMELY HELPFUL. I REALIGNED THE GUTS CONTAINED IN THE OUTSIDE PANEL. WORKS FINE. THANKS AGAIN FOR YOUR VIDEO GOING INTO DETAIL AND EXPLAINING SLOWLY. THANKS AGAIN.
This is not the problem with most. Mine started not working randomly. I took mine apart like this guy and found that the solenoid would not push the pin up enough to engage the cam. I adjusted mechanism as described in other comments which puts less spring counter tension on the solenoid. Worked a time or two then same problem. I would suggest not to buy. These locks are made more cheaply than they used to. I have four on my house, the newest one, about 2 years old, took a dump. Same problem as most here. Dial spins and does not unlock. As said, I tried what has been suggested in the comments. Didn't work but for a time or two. Bought a NEW ONE. Checked it out before installing. Did not work out of the box. In addition, only had one key whereas the old ones had two. New Battery? Didn't make any difference. The other three I have, the oldest being around 7 years old, continue to work fine. Schlage has Cheaped Out.
I have one I bought 8 years ago and it .... still works. I've bought two about 8 months ago and one was DOA and the second just failed.... This is beyond BS.
I have two of these, and they started failing after a year. It took months of contacting customer support for Schlage to get back to me. I eventually had to report to Better Business Bureau for them to pay attention to my complaint.
I have two less than one yr old, one has been giving problems for last three months. Other one is barely used so no comment on that one in particular. I won’t buy their locks again.
Thank you for this. Wasn't quite the same as my model but the idea was close enough. Fixed at 11PM. Too late to get a new one at Home Depot and you saved me $90.
thanks for the video, well captured and communicated. I was having a zero function issue, which left to just use the key for locking and unlocking. I disassembled my Schlage and it did not show any signs of failed alignment of any kind. Poor quality parts and springs are likely the bottom line issue. Ibought another one and it was non serviceable right out of the box. I am done with the Schlage gear. For the price you pay for this lock, you shouldn't have to endure the nonsense problems that appear to be the same for almost everyone one here from their comments. Such a let down for a basic security need.
I had mine for well over 5 years with no problems, and only recently my issue was that it sometimes wasn't disengaging the lock properly when locking up, so if I didn't check it and jiggle it a bit to check that it released, it could be unlocked by turning the knob without entering a code. I figured it must be something that could be adjusted, but didn't try opening it yet. Video is very helpful, should be able to fix it easily enough, probably the release spring needs a bit of stretching. This failure is better than the one where it won't open though, causing a lock out.
I believe that this just happened to my deadbolt .. I had green lights but the outside deadbolt just went in circles .. luckily I had my key 🔑.. ugh .. thank you from the bottom of my pocket and mind for uploading this video ! You gave me such peace of mind ! It’s 10 pm so I’ll do this tomorrow 🤪You rock !💕
Thank you so much for posting this video. My lock wouldn't work and it started on the day we were leaving on vacation! Your video showed me exactly how to fix it.
The lock was in “lock out” mode. Of you look on the back of the inside mount plate you will see a small screw head. With the words “lock out” next to it. The diagram shows vertical position of the screw head is lockout and horizontal is unlock. You don’t have to disassemble the unit to change the setting.
Sometimes that's not the case though. After a while the pain inside will malfunction in one way or another and you have to take it out and fix it regardless. Two of my four I've done this. So still shows you how to fix it regardless
sky pallman Sky .. I never said your method wouldn’t fix it .. of course it will. My point was there’s no need to disassemble first when a turn of a screw head can (labeled “lock out) is an easier first step. I hear the complaint on that model often as I am a locksmith. It’s not uncommon for the lock out cam to come out of the box engaged, but of you want to take it apart first .. feel free. Stay safe.
That seems right - 'Lockout mode' or 'vacation mode' is to disable the functioning of the keypad-mechanism while you are out on vacation - so it only works with a physical key until you set it back on. There is indeed a small screw head if you look closely after you remove the home-side outer plate. Try to turn it gently otherwise the screw head will break. Even if it does, you can always make the full fledged fix as so well described in the video.
Doug Hutchison I believe you are correct. I just installed this exact model and I was wondering what does the lock out mode do. If the lock problem was as demonstrated by the video then yeah the easier fix would be just to take off the inside plate and rotate the screw (instead of complete disassembly). Gotta admit it took me a few seconds to realise it's a manual deadbolt (as in you rotate the lever manually to unlock). Thought I fucked up the installation or had a faulty unit haha. Not my proudest moment (but then it's my first lock installation so I'm gonna use that as an excuse). Good video to show the internal workings though, always good to know.
Thanks for the information--I disassembled my lock according to your instructions and was able to make a complete inspection, checking for any debris, and ensuring full function. You just saved me a lot of money!
I'm at week 3 and think this might be why my kids couldn't unlock it after school today. I manually unlocked it with the key hours after they gave. I tried multiple stored codes at least 3 or 4 times with the door open after I used the key and nothing would get the deadbolt to engage so it could be unlocked. Thinking this might be the problem. Will definitely try as soon as I have time in the next few days!
Thanks man. It is -20 degrees Celsius and I have to fix one of these with the same problem. You saved me at least an hour of work and probably much stress in pondering the problem.
It's was -38F here with a -50F windchill this morning and guess who couldn't lock the front door on their way to work at midnight? This guy. Thank you for the video. I'll be pulling ours apart next week when my taun taun won't freeze outside.
3 months after installing the lock I finally got locked out of my house today. The pin was not engaging enough and grabbing the lock. after several tries and beating on the darn thing, I guess I freed something up and I was able to unlock it. Once it was apart, I tinkered with the long solenoid spring and found if I moved the plastic part up one swirl on the spring the lock then worked much better. I am guessing I had a weak spring to start with. It's not 100% like it was 3 months ago, but it sure beats paying another $100 for another one. I also wonder if its that little spring on the lock pin that is binding everything up. Before you ask, yes, I have a good battery. Thank you Mikkyday for the video.
This was the fix I needed. Excellent job. While I like the design of the lock, Schlage should be ashamed that this is happening and so many people have to go to CZcams to see how to fix what should have been done right the first time. #schlage
Still useful today, thanks :). Mine broke a couple of years ago and afte a quick tinker I left it and just used the back door infrequently to take out the garbage. Today, I took it apart, had a nightmare when the spring flew into my dryer in the laundry room lol. But I got it all back together and it works again. So I'm very happy. Thanks again.
THANK YOU! Can't say that enough! Been fiddling with this thing for over an hour until I made the smart choice to Google the problem. Opened it up and had the EXACT same issue as you! Flipped that part and, voila, everything worked as intended. YOU ROCK, MY FRIEND! Thanks for taking the time to create the video.
Wish we could include photos with comments; it would help clarify. The half of the lock on the inside of the door has words inscribed (above the orange plastic piece) that say "LOCK OVERRIDE" "NORMAL" "LOCKOUT". And there is a hole into which a screwdriver can be inserted to rotate a short bolt 90 degrees. This can be used to place the lock in "LOCKOUT" mode, which coincides with the problem shown in the very helpful video. Perhaps others finding this post could try turning the short bolt to "LOCKOUT" then back to "NORMAL" to see if that fixes the problem. Simpler than messing with the 6 screws.
Perfect remedy to my problem. Saved me $50.00 plus dollars. The only other thing I might add is do this with a fresh battery. When you fix it the movement may be sluggish and you think you may have another problem. Overall, top shelf Mikkyday.
Thanks for this video. I have had the same problem. Another thing to try, as it worked for me this time, is to use the key and try locking and unlocking a few times. Thankfully, that worked for me this time. Not sure if that action of using the actually key and engaging the internal mechanism may have set everything back in place or not, but I certainly suggest giving it a try. Cheers!!!
The piece that was not in the right place is not the problem. Author of video might have moved the piece while taking apart. The problem is the long spring under the horseshoe piece or the solenoid is dying of fatigue. My lock is not engaging (when enter code) since cold weather started. I thought it was the battery, changed it and lock still not working. The parts or the design are bad. If you take the horseshoe piece out and "adjust" the long spring underneath, the problem is fixed for a day or two, after which it comes back...
I had the same problem after 2 years. I just emailed Schlage, and they sent me a brand new one for free. They are warrantied for life for mechanical problems.
Even though I have a Schlage FE575, its not the same as what you have in this video, but it advised me to look deeper inside to investigate more. Thumbs up!
Thank you!!! Like the others, I too was about to buy a new lock. You are awesome! It wasn’t the same issue but because of your detailed mechanics of the lock I was able to fix it.
I had 3 units that over time started to intermittently spin without unlocking the deadbolt, with each getting worse over time. The "vacation mode" was not the problem. I got one replaced, but that started spinning too after a few months, so I wanted to find the real problem. On the right side, under the large C-shaped gray plastic piece, is a spring that functions sort of as a worm gear to move the gray piece up and down. In my case, the motor that spins that spring/worm gear simply wasn't performing enough rotations to pull the gray piece all the way upward, so the brass pin would not rise far enough to engage the deadbolt gear. The solution (so far!) was to lift off the gray piece, and lubricate the spring (and the underside of the plastic that contacts the spring) with some dry lube. That immediately allowed the motor spin more freely, which allows it to do enough rotations to pull the gray piece tightly to the top. Apparently there was enough corrosion/gunk on that spring/plastic interface that the motor had difficulty overcoming. Prior to that, I had taken the lock apart a couple other times, and lubricated various other things, but nothing really worked until I did the spring. They've all been working perfectly for a month now, and hopefully they continue to! Even though this video has nothing to do with my problem, it was valuable to me to see the disassembly of the lock (which in his case, was completely unnecessary!) Hopefully this can help someone else whose problem is similar to mine.
You're right about the source of the problem but it's a much simpler explanation. Since it is using the spring as a coil there's just a slight error that builds up over time so it's turning more in one direction than the other when it's engaging and disengaging. This causes the spring to bunch up underneath that plastic piece. The only thing anyone has to do is lift the plastic piece until the spring pops to full length and then drop the plastic piece into place once again when the plastic piece is fully in the down position. There's a little nub in the plastic piece below the solenoid that sits in the coils of the spring. Once that coil bunches up over time, the nub has nowhere to go anymore. It's just stuck in the down position due to the spring bunching.
25 Jan 2020. great video. not being a locksmith I followed your instructions and my lock now works which I had just bought, don't think I will buy Schlage again. but thanks for the video
Thank You so much...this was precisely the same issue with mine...after several times that my family had to stay outside for a couple of hours I decided to google this issue and found your video...thank you so much for sharing!!!!
My lock did not stay locked, it would engage and sound and act like it locked, but it wouldn't - even with the key. Thanks to this video, I took the whole thing apart and the "gray thing" was stuck in the up position. I unstuck it and reassembled and all was well. I do have the star screw tips for these screws. Thanks so much for this video!!
You rock dude. Mine wasn't exactly the same mechanism but the concept was the same. Mine had torx screws on the back. You saved me $100 on a new lock! Thanks
I think it all has to do with the solenoid spring. When I bought mine the guy at the home box store rekeyed it for me. He took it all apart, including the cover for the solenoid spring. He just slapped it back together. The lock didn't work but only a few times. I took it apart and fiddled with the solenoid spring, I pushed it up and dropped the gray cover over it. I left the pin and spring in the center. I tried the lock about 20 times after reinstalling it and it is fine. It's a shame we have to spend this much time jacking with a new product. I had one of these for years and we never used it because it didn't work. I also had the door knob style of keyless entry for many years on a storage room in basement and loved it. I got suckered into this one for a new house on the garage.
Update. I had the same issue with 2 of these deadbolts. One on an indoor door and one on an outdoor door so the cold weather theory may not be completely accurate. I had Schlage send me replacements and the same issue again. My fix was to shim the the gap between the plastic slider and the housing it seats against so that the pin sits flush or more flush with the sleeve it rides inside of. One lock needed a felt disc of a certain thickness and the other needed a plastic washer that was a little bit thicker. Both were cut with a scissors to size. You could use a dab of glue but the cover plate should keep everything in place. I'm pretty sure this is the only solution as the solenoid motor in conjunction with the spring acting as a screw is not a very precise piece of engineering in that even if you reset the plastic slide over the spring it will eventually find its way back to the problem position. The other possibility is that the motor just is underpowered or looses power over time or the spring looses memory. Anyway, shimming the slide where it seats was my solution for both. They work perfectly again
I’ve had the same issue numerous times. I would take apart the entire lock and adjust the spring and it would work a few times and then stop. But then I change the battery and now it works completely fine!
Thanks to everyone for their comments. Glad the video helped. JHobson, thanks for pointing out the vacation switch. I should have read the manual more carefully. lol
I had a similar problem with my lock. In my situation it was that small bolt and spring that had old lubricant and dirt on it so as to prevent it from retracting when the plastic collar tried to move up. I just cleaned up the bolt, reinserted it and the small spring and now the deadbolt works perfect.
I'm sure this has been mentioned below, but this is the "lock override" or "lockout" mode. You do not have to disassemble the lock this much. 1. Take the back off the lock as if you are going to change the battery. 2. Look for the word "lockout" below the battery. 3. Use a flathead screwdriver in the hole to turn off "lock override". This procedure is on page 7 of the Schlage "Keypad Locks" user guide.
Thx for the video. As you took front mechanism apart I realized there is a manual override slot that is accessible by removing indoor battery cover. This slot appears to control the little “switch” that can interfere with pin operation you pointed out. I turned manual override to vertical and then back to horizontal and i could immediately notice the pin solidly engaging each time. It’s possible someone else pointed this out, sry if I missed it. Thanks again!
Thank you, it wasn't my exact problem but it led me to my problem. Note: My issue was a broken piece of casting metal in preventing the plastic piece from closing
Have had mine for about 2 years no problems till recently. I watched this video and read the comments, decided to start with the easiest route. I replaced the battery, problem solved. IMHO, try this first. The low battery indicator was not flashing.
Great video! This didn't end up fixing it but it was helpful taking a look inside. What fixed it for me was replacing the generic 9 volt battery I had with a brand-name one. Someone suggested that although the battery wasn't dead, it could have low amperage. I guess that was it because it's now working.
Thanks! My problem was a little different (either the gray plastic piece or the solenoid pin/spring was binding), but your video gave me the inside look I needed to figure it out.
The "Vacation Lock" was not the issue with my lock (see Joe Hobson's comment below), but the issue was that when I entered the code (as done in the video) it wouldn't pull 'up' enough on the small black peg with spring (what he put back in at 1.42 in the video) to ensure it would engage with the gear. I tried adjusting the big spring on the right (preloaded in compression and tension) and nothing seemed to work. Eventually I just took out the small spring on the small black peg and it worked perfectly. The small black peg didn't need the spring because gravity pulls it out every time (I lubricated it just to make sure). It may be that the small electric motor has become too weak to overcome the pressure of the small spring (the lock is 5+ years old) but now I've at least extended the life. It's working perfectly now...
Thanks! I bought mine at an auction and had the same issue, so I figured I was out money, but after taking it apart and removing the spring from the pin, and spray oiling things up a little, it works perfectly now. You have to wait a sec for the pin to gravity drop, but other than that, it works. The spring, when compressed, is still too thick to allow the pin to engage all the way. Also, put some spray lube on the spring that turns to engage and disengage the plastic pin pushing part so it moves easier.
Perfect fix! I had to use Philips, and two different size star heads to get in there. Luckily I have a computer repair kit because the star heads are tiny. Thank you for this great video.
Works for a BE375 even though screws are a bit different. The only difference is there is a plastic piece in the barrel that you must remove that hides the last screw. There is a plastic piece that insets into the metal, pry that open and the plastic piece will pop out revealing the screw. The screw that acts like a pin with a spring malfunctioned -- the spring had released above the head of a screw. A two hundred dollar lock malfunctioning over a cheap spring...tisk, tisk, tisk. Once I reset spring in small cam and closed it up, the lock worked. Glad I didn't spend money on this lock as it came with the house. When the first unit malfunctioned, Shlage sent out another one without hesitation. Worked for about a year then it malfunctioned. I fixed the original and will have to fix the replacement.
If you take the inside cover off, where the battery is located, there is a hole that shows a screw sideways or up and down, this is the override. You didn"t have to take the outside cover off. You simply turn the screw which turns that part you were talking about. The problem I have is that sometimes my mechanism does not disengage and you can unlock the deadbolt without using the code. Maybe it needs a cleaning and oiling perhaps?
Thank you so much for this video. This resolved my problem just as your video shows. It seems as though Schlage would have resolved this problem already. Schlage should be compensating you for this video because you have probably saved alot of returned "broken" locks!!
You actually had the lock override enabled from the position you described. It is explained in the instruction on how to turn it on and off with a screwdriver from the opposite side.
Tried to follow this but could not figure out how to remove battery cable which is necessary prerequisite to what this video shows. Anyway... Thought I'd give the battery the tongue test. That's weak I thought, poops a new battery in, and hey presto, it works. Old battery has enough juice to light it up, but not enough to operate solenoid. Try this before any other farting about inside!
![[1049] Schlage Electronic Door Latch Picked and Gutted (Model FE575)](http://i.ytimg.com/vi/oZLNQl0bk1c/mqdefault.jpg)
I know you posted this 7 years ago but today in July 2020 you saved me from going and buying a new on. Thanks
We ended up exchanging this model for the slimmer version czcams.com/users/postUgkx0jZ_lGlDVJhDnmagEU8gn47cmfPNlLQU because it was too wide for the only door trim area that made sense to mount it on. However, we should have just noted the dimensions prior to purchasing. Otherwise, we love the doorbell. It works perfectly, and the video is very clear, even at night.
This lock worked for years with only battery replacement required. Suddenly the outside thumb knob would spin and not activate the deadbolt after I entered the code. I checked CZcams and your video was the first offered. My issue has been solved. The only difference I found was that there was no very fine pin inside the center gray piece. Nonetheless, I repositioned the small screw with the spring and that was the culprit. Thank you for making this video.
Exact same thing for me. Thanks for the video!
Wondering what is this "very fine pin". Without that pin if it is the tang I am thinking about, it couldn't possibly work. Or I don't understand.
Shoutout to this dude for saving me a headache and a return trip to Home Despot
***Short Cut*** The piece that was out of alignment can be manipulated from the back without taking the lock apart on some models. Directly above the tailpiece (rod that goes thru the door) there is a hole, inside there is a slotted piece that attaches to the back of the misaligned piece. Use a standard screw driver to turn the piece to the proper alignment BTW Thanks MIkkyday, I found this by following your instructions. it fixed my problem.
I always try to go the easier route and in this case your suggesting is all that was needed. Thanks for the comment. I just used a screwdriver and actuated that flat head peice and it works perfectly again.
Only on locks after 2015, prior to that you had to go in as shown, also this happen if master key is not set correctly after being use
Found the slot mentioned but noticed it was in the correct position. So turned it and then turned it back. Now works.
@@shrory Nope. This video was 2012 and at :31 seconds in the video it shows on his model the access point for lock override.
Please see video at :31 It shows the guide and the access point. czcams.com/video/S-XtoexKqI0/video.html
This was a deliberate design by Schlage. If you read the instructions you'll notice that this feature (the offending part) was designed so that you can disable the passcode and render the lock a typical deadbolt that can only be opened with a key. If you look on the other side of the lock, at the back of the offending piece, you'll notice that Schlage made it so you can turn "on" and "off" this feature using a flat head screwdriver. They probably should not have added this feature if it was going to cause so much confusion.
when you purchase a keyless entry from the store it should NEVER come locked down like that and then printed in tiny little text in a very obnoxious document. This was a pain in the ass. Thank god for this video.
Thank You ! Thank You ! Thank You ! I can not thank you enough !
Sure I coulda just bought a new one, or blindly played with it myself, but THIS HERE is part of what makes the Internet so great. And your presentation was excellent - very straight forward & to the point. Thank you once again, Mikkyday !
Here it is 3yrs later, and I knew right where to go !
Had this sort of prob occur with a different Schlage lock and once again found your posting invaluable. Just worth note-ing: on this current lock set, the interior screws have a STAR type security head and, in addition, the STAR heads are 2 different sizes (with the two screws underneath the lock knob being a slightly smaller size than the others). The bit sizes you'll need are widely available, just be forewarned, depending on manuf date (I assume?) you will probably need something else besides a Phillips screw driver. Thanks again, Mikkyday
You just saved me lots of grief and hassle. This was my exact problem and solution. This video had my lock repaired in minutes! Thank you very much!
thanks for the video!!! I was having a whale of a time trying to figure this thing out but quickly realized that I had to take off the inner plate with the torx t10 screws. After opening that up and fiddling with it, I realized that my solenoid wasn't moving the gray piece up high enough to push the pin in far enough to catch the locking mechanism. After moving the spring up and down on the gray piece to no avail, I shot the entire system with a good coating of WD-40. I plugged everything back together and plugged in my code 5-10 times and everything started working perfectly. If anyone else is having the problem of the gray piece not going up far enough, hit it with WD-40 and actuate the solenoid to coat the internal parts. Worth a shot! Thank You!!!
WD-40 helped me as well
Prior to watching your video I had just got off the phone with customer service. I tried all trouble shooting methods in manual as my lock dial just spun freely. They told me my motor was bad and I’d need to purchase a new lock. Found your video online and dismantled further and found a disengaged spring like in the vid. This was a huge help, thank you, saved me $100.
Great video - my problem was not this it was related to the springs inside- the large spring on the right side needed to be stretched, also took the spring off the little bolt on the mechanical park at stretched it out and put in back in and re applied the gray plastic part on top of the large spring.
Now works better than ever. This video helped be take apart the device on a -15 f day... figured it out in 2 hrs... good luck all
This was my problem as well. Thank you for the fix.
You didn't need to stretch it. It bunches up over time because the solenoid rotates it left and right and uses it as a coil. There's a slight error that builds up over time until it's too bunched up to rotate effectively anymore. All anyone has to do is lift the tray up a little bit until you see the spring relaxed to its original position and set the tray back down again.
Thank you! This was exactly my problem with a new lock. I believe the guy that rekeyed it turned the locking screw. When I pulled it apart it was obvious based on your excellent video. 10 minute fix!
Worked like a charm! Thank you for saving my husband's headache. Great job.
You can actually engage this with the lockout screw on the back(inside part of the door lock, after removing the casing that holds the deadbolt lock handle), without taking the lock off of the door. If you have it engaged(screw turned up and down), it keeps anyone from using a key to open the lock.
I had this same issue when I pulled it apart to find my master code.
If you can lock the lock with the code on the keypad and then press the Schlage button, it should allow you to unlock the door without entering a code. If so, this means the lock is installed improperly(the lock and leave feature is operating backwards).
With the lock installed on the door, make sure the deadbolt is not extended(should be unlocked, handle turned to the left, away from the door frame, towards the interior of the door), remove the panel that holds the lock handle that you would use to lock your deadbolt from the inside of your home.
Then remove the plate that holds the battery(two gold bolts). There is a metal bar extending through this plate and feeds into the lock handle.
The hole where this bar comes through is oblong. Make sure this is turned down against the metal plate spring(vertical) and reinstall. This will reverse the auto lock mechanism.
Sorry. I'm not doing a video. I hope this is explanation enough. If not, I will reply on here.
It is shown at 31 seconds into his video. czcams.com/video/S-XtoexKqI0/video.html
That was very useful ! Exact same problem and I got it fixed thanks to you ! What additionally helped was spraying the areas of movement with WD40 (lubricant) - the movement is much smoother now. Appreciate sharing your findings with the community.
THANK YOU!!!!!! two hours of my life wasted when I should have just looked here within the first five minutes
Really well done. Very good with clear explanations and visuals. Also nice job having the lock disassembled just enough to get to the relevant portions of the diagnosis, demonstration and fix. Thanks.
This video made my day! Thank you for sharing. Our front door lock had the exact problem and your solution worked perfectly.
Actually the piece you're pointing at (2:05) is the Vacation Mode lock. You can turn it off and on with a flathead screwdriver from the other side, with no need to take the lock apart. Check the programming guide on the Schlage site.
But.. Thanks so much for the video anyway. Watching you take it apart convinced me to just take mine apart and I fixed it. It seems the spring on the right side gets out of place which will also keep the assembly from working properly.
I think that is my problem. We moved and I dropped it. Been fiddling with the spring for hours. Seems to be hanging up.
joe hobson also a weak battery will prevent spring from functioning properly. Company was right, change your battery more often.
joe hobson what is it for. nonsens function
Aubrey Stone what's the symptoms when battery not strong?? mine keeps slipping not turning the nob
same for me. was about to tear the thing apart like in the video, then tried changing the battery instead. works like new!
I was ready to trash mine, I gave the instructions on this video a try and my lock now works like when it was new. I was able to clean the dirt and re grease the moving mechanisms and saved some money. Thank you sr.
You are the man!!!!!! Thank you so much for this video!!!!!! I called Schlage and they sent me a new low free but when I bought the house they painted around the lock and the new one is a different size, so I decided I would try to fix my current lock. This video has been a great help and now I have an extra lock!
What a great video. Thank you so much. I haven't tried to fix the problem yet, but you explain everything so thoroughly that you make it look easy. I watched another video but it was lousy.
Mine's been trouble free for 5 and a half years. Then nothing worked. New battery tried. Couldn't hear any movement within. This vid helped me disassemble it. The pin and everything were ok but the small motor that spins the spring to move the grey piece to engage or disengage the bolt worked intermittently. I fiddled with it, bent the spring a few times and when it worked 10 times in a row I reassembled and reinstalled. Working for now.
I can see a motor like that giving it up after this long. My soldering sucks so I likely can't replace it even if I had the right one.
I paid $160Cdn for it new but Lowes has it for $104Cdn now.
I would likely buy a new one if this becomes unreliable - I really have liked this lock and it's handy for not only me but for houseguests and others to not need a key for coming and going.
YOUR VIDEO WAS EXTREMELY HELPFUL. I REALIGNED THE GUTS CONTAINED IN THE OUTSIDE PANEL. WORKS FINE. THANKS AGAIN FOR YOUR VIDEO GOING INTO DETAIL AND EXPLAINING SLOWLY. THANKS AGAIN.
Life saver, I could not figure out why the gray piece was not engaging until I saw this. Thanks a ton!!
This is not the problem with most. Mine started not working randomly. I took mine apart like this guy and found that the solenoid would not push the pin up enough to engage the cam. I adjusted mechanism as described in other comments which puts less spring counter tension on the solenoid. Worked a time or two then same problem. I would suggest not to buy. These locks are made more cheaply than they used to. I have four on my house, the newest one, about 2 years old, took a dump. Same problem as most here. Dial spins and does not unlock. As said, I tried what has been suggested in the comments. Didn't work but for a time or two. Bought a NEW ONE. Checked it out before installing. Did not work out of the box. In addition, only had one key whereas the old ones had two. New Battery? Didn't make any difference. The other three I have, the oldest being around 7 years old, continue to work fine. Schlage has Cheaped Out.
I have one I bought 8 years ago and it .... still works. I've bought two about 8 months ago and one was DOA and the second just failed.... This is beyond BS.
I have two of these, and they started failing after a year. It took months of contacting customer support for Schlage to get back to me. I eventually had to report to Better Business Bureau for them to pay attention to my complaint.
Same problem here. To Schlage's credit they sent a new one to my door. Works for now but if this comes up again I will be abandoning Schlage.
I have two less than one yr old, one has been giving problems for last three months. Other one is barely used so no comment on that one in particular.
I won’t buy their locks again.
Thank you for this. Wasn't quite the same as my model but the idea was close enough. Fixed at 11PM. Too late to get a new one at Home Depot and you saved me $90.
You are a genius !!! I followed your instructions, put it all back together and now it is working great. Great video!! Thank you so much!!!!
thanks for the video, well captured and communicated. I was having a zero function issue, which left to just use the key for locking and unlocking. I disassembled my Schlage and it did not show any signs of failed alignment of any kind. Poor quality parts and springs are likely the bottom line issue. Ibought another one and it was non serviceable right out of the box. I am done with the Schlage gear. For the price you pay for this lock, you shouldn't have to endure the nonsense problems that appear to be the same for almost everyone one here from their comments. Such a let down for a basic security need.
I had mine for well over 5 years with no problems, and only recently my issue was that it sometimes wasn't disengaging the lock properly when locking up, so if I didn't check it and jiggle it a bit to check that it released, it could be unlocked by turning the knob without entering a code. I figured it must be something that could be adjusted, but didn't try opening it yet. Video is very helpful, should be able to fix it easily enough, probably the release spring needs a bit of stretching.
This failure is better than the one where it won't open though, causing a lock out.
I believe that this just happened to my deadbolt .. I had green lights but the outside deadbolt just went in circles .. luckily I had my key 🔑.. ugh ..
thank you from the bottom of my pocket and mind for uploading this video ! You gave me such peace of mind ! It’s 10 pm so I’ll do this tomorrow 🤪You rock !💕
Thank you so much for posting this video. My lock wouldn't work and it started on the day we were leaving on vacation! Your video showed me exactly how to fix it.
Thank you so much for posting this video. I was banging my head for a while before i found this. THANK YOU !!!
The lock was in “lock out” mode. Of you look on the back of the inside mount plate you will see a small screw head. With the words “lock out” next to it. The diagram shows vertical position of the screw head is lockout and horizontal is unlock. You don’t have to disassemble the unit to change the setting.
Sometimes that's not the case though. After a while the pain inside will malfunction in one way or another and you have to take it out and fix it regardless. Two of my four I've done this. So still shows you how to fix it regardless
sky pallman Sky .. I never said your method wouldn’t fix it .. of course it will. My point was there’s no need to disassemble first when a turn of a screw head can (labeled “lock out) is an easier first step. I hear the complaint on that model often as I am a locksmith. It’s not uncommon for the lock out cam to come out of the box engaged, but of you want to take it apart first .. feel free. Stay safe.
That seems right - 'Lockout mode' or 'vacation mode' is to disable the functioning of the keypad-mechanism while you are out on vacation - so it only works with a physical key until you set it back on. There is indeed a small screw head if you look closely after you remove the home-side outer plate. Try to turn it gently otherwise the screw head will break. Even if it does, you can always make the full fledged fix as so well described in the video.
Doug Hutchison I believe you are correct. I just installed this exact model and I was wondering what does the lock out mode do. If the lock problem was as demonstrated by the video then yeah the easier fix would be just to take off the inside plate and rotate the screw (instead of complete disassembly).
Gotta admit it took me a few seconds to realise it's a manual deadbolt (as in you rotate the lever manually to unlock). Thought I fucked up the installation or had a faulty unit haha. Not my proudest moment (but then it's my first lock installation so I'm gonna use that as an excuse).
Good video to show the internal workings though, always good to know.
@@DeeDee-me8mt There's a "disable all user code" mode as well which does the same thing as the lockout (with the exception of programming key).
Thanks for the information--I disassembled my lock according to your instructions and was able to make a complete inspection, checking for any debris, and ensuring full function. You just saved me a lot of money!
I've had this lock less than three weeks and this happened to me. Thanks for the video. Solved my problem.
I'm at week 3 and think this might be why my kids couldn't unlock it after school today. I manually unlocked it with the key hours after they gave. I tried multiple stored codes at least 3 or 4 times with the door open after I used the key and nothing would get the deadbolt to engage so it could be unlocked. Thinking this might be the problem. Will definitely try as soon as I have time in the next few days!
Thanks man. It is -20 degrees Celsius and I have to fix one of these with the same problem. You saved me at least an hour of work and probably much stress in pondering the problem.
It's was -38F here with a -50F windchill this morning and guess who couldn't lock the front door on their way to work at midnight?
This guy.
Thank you for the video.
I'll be pulling ours apart next week when my taun taun won't freeze outside.
You are awesome! Perfect illustrations of mechanism .
Schlage told me it was a motor issue and I’m out of warranty.
👏🏻👏🏻👏🏻😘
3 months after installing the lock I finally got locked out of my house today. The pin was not engaging enough and grabbing the lock. after several tries and beating on the darn thing, I guess I freed something up and I was able to unlock it. Once it was apart, I tinkered with the long solenoid spring and found if I moved the plastic part up one swirl on the spring the lock then worked much better. I am guessing I had a weak spring to start with. It's not 100% like it was 3 months ago, but it sure beats paying another $100 for another one. I also wonder if its that little spring on the lock pin that is binding everything up. Before you ask, yes, I have a good battery. Thank you Mikkyday for the video.
Thank you for your time and diligence in showing us the problem and solution.
This was the fix I needed. Excellent job. While I like the design of the lock, Schlage should be ashamed that this is happening and so many people have to go to CZcams to see how to fix what should have been done right the first time. #schlage
Totally agree. Goodbye Schlage. (October 2023 cannot fix my 2018 deadbolt controller).
Still useful today, thanks :). Mine broke a couple of years ago and afte a quick tinker I left it and just used the back door infrequently to take out the garbage. Today, I took it apart, had a nightmare when the spring flew into my dryer in the laundry room lol. But I got it all back together and it works again. So I'm very happy. Thanks again.
I encountered this issue today, This video just saved my day... Especially on new years eve.. THANK YOU!!
THANK YOU! Can't say that enough! Been fiddling with this thing for over an hour until I made the smart choice to Google the problem. Opened it up and had the EXACT same issue as you! Flipped that part and, voila, everything worked as intended. YOU ROCK, MY FRIEND! Thanks for taking the time to create the video.
Yeah but how did that part get 'flipped'?
You rock, here it is Oct 2020 and your video saved me time and extra money I didn't needed to spend.
Wish we could include photos with comments; it would help clarify. The half of the lock on the inside of the door has words inscribed (above the orange plastic piece) that say "LOCK OVERRIDE" "NORMAL" "LOCKOUT". And there is a hole into which a screwdriver can be inserted to rotate a short bolt 90 degrees. This can be used to place the lock in "LOCKOUT" mode, which coincides with the problem shown in the very helpful video. Perhaps others finding this post could try turning the short bolt to "LOCKOUT" then back to "NORMAL" to see if that fixes the problem. Simpler than messing with the 6 screws.
Perfect remedy to my problem. Saved me $50.00 plus dollars. The only other thing I might add is do this with a fresh battery. When you fix it the movement may be sluggish and you think you may have another problem. Overall, top shelf Mikkyday.
Thanks much. I just had this exact problem on a Shlage B369 and your video saved me a ton of time sorting it out.
Thanks to your video I was able to fix my unlocking problem
Thanks for this video. I have had the same problem. Another thing to
try, as it worked for me this time, is to use the key and try locking
and unlocking a few times. Thankfully, that worked for me this time.
Not sure if that action of using the actually key and engaging the
internal mechanism may have set everything back in place or not, but I
certainly suggest giving it a try. Cheers!!!
The piece that was not in the right place is not the problem. Author of video might have moved the piece while taking apart. The problem is the long spring under the horseshoe piece or the solenoid is dying of fatigue. My lock is not engaging (when enter code) since cold weather started. I thought it was the battery, changed it and lock still not working. The parts or the design are bad. If you take the horseshoe piece out and "adjust" the long spring underneath, the problem is fixed for a day or two, after which it comes back...
I had the same problem after 2 years. I just emailed Schlage, and they sent me a brand new one for free. They are warrantied for life for mechanical problems.
I was about to return mine but your video helped me figure out the problem. Thanks! Saved me the trip and hassle.
Thank You, Thank you, Thank you! After doing some detective work and finding this video, we were able to correct the problem and get the lock to work.
Thanks, I couldn't quite figure out how the lock functioned but this gave me the info needed to repair.
Excellent. Your fix worked perfectly. Thank you for working this out. Great job!!!
Even though I have a Schlage FE575, its not the same as what you have in this video, but it advised me to look deeper inside to investigate more. Thumbs up!
Thank you!!! Like the others, I too was about to buy a new lock. You are awesome! It wasn’t the same issue but because of your detailed mechanics of the lock I was able to fix it.
I had 3 units that over time started to intermittently spin without unlocking the deadbolt, with each getting worse over time. The "vacation mode" was not the problem. I got one replaced, but that started spinning too after a few months, so I wanted to find the real problem.
On the right side, under the large C-shaped gray plastic piece, is a spring that functions sort of as a worm gear to move the gray piece up and down. In my case, the motor that spins that spring/worm gear simply wasn't performing enough rotations to pull the gray piece all the way upward, so the brass pin would not rise far enough to engage the deadbolt gear.
The solution (so far!) was to lift off the gray piece, and lubricate the spring (and the underside of the plastic that contacts the spring) with some dry lube. That immediately allowed the motor spin more freely, which allows it to do enough rotations to pull the gray piece tightly to the top. Apparently there was enough corrosion/gunk on that spring/plastic interface that the motor had difficulty overcoming. Prior to that, I had taken the lock apart a couple other times, and lubricated various other things, but nothing really worked until I did the spring. They've all been working perfectly for a month now, and hopefully they continue to!
Even though this video has nothing to do with my problem, it was valuable to me to see the disassembly of the lock (which in his case, was completely unnecessary!) Hopefully this can help someone else whose problem is similar to mine.
Thanks, that solve my problem too!
You're right about the source of the problem but it's a much simpler explanation. Since it is using the spring as a coil there's just a slight error that builds up over time so it's turning more in one direction than the other when it's engaging and disengaging. This causes the spring to bunch up underneath that plastic piece. The only thing anyone has to do is lift the plastic piece until the spring pops to full length and then drop the plastic piece into place once again when the plastic piece is fully in the down position. There's a little nub in the plastic piece below the solenoid that sits in the coils of the spring. Once that coil bunches up over time, the nub has nowhere to go anymore. It's just stuck in the down position due to the spring bunching.
25 Jan 2020. great video. not being a locksmith I followed your instructions and my lock now works which I had just bought, don't think I will buy Schlage again. but thanks for the video
Solved my problem. Took me about 1/2 hour. Thanks!
Thank You so much...this was precisely the same issue with mine...after several times that my family had to stay outside for a couple of hours I decided to google this issue and found your video...thank you so much for sharing!!!!
My lock did not stay locked, it would engage and sound and act like it locked, but it wouldn't - even with the key. Thanks to this video, I took the whole thing apart and the "gray thing" was stuck in the up position. I unstuck it and reassembled and all was well. I do have the star screw tips for these screws. Thanks so much for this video!!
You rock dude. Mine wasn't exactly the same mechanism but the concept was the same. Mine had torx screws on the back. You saved me $100 on a new lock! Thanks
You are welcome. Glad you found it useful.
I think it all has to do with the solenoid spring. When I bought mine the guy at the home box store rekeyed it for me. He took it all apart, including the cover for the solenoid spring. He just slapped it back together. The lock didn't work but only a few times. I took it apart and fiddled with the solenoid spring, I pushed it up and dropped the gray cover over it. I left the pin and spring in the center. I tried the lock about 20 times after reinstalling it and it is fine. It's a shame we have to spend this much time jacking with a new product. I had one of these for years and we never used it because it didn't work. I also had the door knob style of keyless entry for many years on a storage room in basement and loved it. I got suckered into this one for a new house on the garage.
The video that keeps on giving. Thank you.
Update. I had the same issue with 2 of these deadbolts. One on an indoor door and one on an outdoor door so the cold weather theory may not be completely accurate. I had Schlage send me replacements and the same issue again. My fix was to shim the the gap between the plastic slider and the housing it seats against so that the pin sits flush or more flush with the sleeve it rides inside of. One lock needed a felt disc of a certain thickness and the other needed a plastic washer that was a little bit thicker. Both were cut with a scissors to size. You could use a dab of glue but the cover plate should keep everything in place. I'm pretty sure this is the only solution as the solenoid motor in conjunction with the spring acting as a screw is not a very precise piece of engineering in that even if you reset the plastic slide over the spring it will eventually find its way back to the problem position. The other possibility is that the motor just is underpowered or looses power over time or the spring looses memory. Anyway, shimming the slide where it seats was my solution for both. They work perfectly again
I’ve had the same issue numerous times. I would take apart the entire lock and adjust the spring and it would work a few times and then stop. But then I change the battery and now it works completely fine!
Thanks to everyone for their comments. Glad the video helped. JHobson, thanks for pointing out the vacation switch. I should have read the manual more carefully. lol
I had a similar problem with my lock. In my situation it was that small bolt and spring that had old lubricant and dirt on it so as to prevent it from retracting when the plastic collar tried to move up. I just cleaned up the bolt, reinserted it and the small spring and now the deadbolt works perfect.
I'm sure this has been mentioned below, but this is the "lock override" or "lockout" mode. You do not have to disassemble the lock this much. 1. Take the back off the lock as if you are going to change the battery. 2. Look for the word "lockout" below the battery. 3. Use a flathead screwdriver in the hole to turn off "lock override".
This procedure is on page 7 of the Schlage "Keypad Locks" user guide.
Excellent...really helped me when I was at wit's end trying to figure out what the issue was...much appreciated
NOTE: They have since changed the screws to hex/allen screws. The outer four are 3/32 and the inner two are 5/64.
Thx for the video. As you took front mechanism apart I realized there is a manual override slot that is accessible by removing indoor battery cover. This slot appears to control the little “switch” that can interfere with pin operation you pointed out. I turned manual override to vertical and then back to horizontal and i could immediately notice the pin solidly engaging each time. It’s possible someone else pointed this out, sry if I missed it. Thanks again!
Thank you SO much! The Schlage website wasn't the least bit helpful. This video showed me exactly how to fix the issue I was having. Again, thank you!
Thank you, it wasn't my exact problem but it led me to my problem. Note: My issue was a broken piece of casting metal in preventing the plastic piece from closing
Have had mine for about 2 years no problems till recently. I watched this video and read the comments, decided to start with the easiest route. I replaced the battery, problem solved. IMHO, try this first. The low battery indicator was not flashing.
Great video! This didn't end up fixing it but it was helpful taking a look inside. What fixed it for me was replacing the generic 9 volt battery I had with a brand-name one. Someone suggested that although the battery wasn't dead, it could have low amperage. I guess that was it because it's now working.
Thanks! My problem was a little different (either the gray plastic piece or the solenoid pin/spring was binding), but your video gave me the inside look I needed to figure it out.
You rock! Just had the issue with my deadbolt and just like that it’s now working. Thank you!!
The "Vacation Lock" was not the issue with my lock (see Joe Hobson's comment below), but the issue was that when I entered the code (as done in the video) it wouldn't pull 'up' enough on the small black peg with spring (what he put back in at 1.42 in the video) to ensure it would engage with the gear. I tried adjusting the big spring on the right (preloaded in compression and tension) and nothing seemed to work. Eventually I just took out the small spring on the small black peg and it worked perfectly. The small black peg didn't need the spring because gravity pulls it out every time (I lubricated it just to make sure). It may be that the small electric motor has become too weak to overcome the pressure of the small spring (the lock is 5+ years old) but now I've at least extended the life. It's working perfectly now...
Same issue here. Thanks for creating the video, giving me the confidence to mess with it!
Thanks! I bought mine at an auction and had the same issue, so I figured I was out money, but after taking it apart and removing the spring from the pin, and spray oiling things up a little, it works perfectly now. You have to wait a sec for the pin to gravity drop, but other than that, it works. The spring, when compressed, is still too thick to allow the pin to engage all the way. Also, put some spray lube on the spring that turns to engage and disengage the plastic pin pushing part so it moves easier.
Awesome.. Gave it to home depot for re keying and they messed it up. This video save the day..
This video saved me 130 bucks. Thank you.
Perfect fix! I had to use Philips, and two different size star heads to get in there. Luckily I have a computer repair kit because the star heads are tiny. Thank you for this great video.
Works for a BE375 even though screws are a bit different. The only difference is there is a plastic piece in the barrel that you must remove that hides the last screw. There is a plastic piece that insets into the metal, pry that open and the plastic piece will pop out revealing the screw. The screw that acts like a pin with a spring malfunctioned -- the spring had released above the head of a screw. A two hundred dollar lock malfunctioning over a cheap spring...tisk, tisk, tisk. Once I reset spring in small cam and closed it up, the lock worked. Glad I didn't spend money on this lock as it came with the house. When the first unit malfunctioned, Shlage sent out another one without hesitation. Worked for about a year then it malfunctioned. I fixed the original and will have to fix the replacement.
Thanks a bunch for taking the time to post the video ...You saved me a lot of time ,
DUDE...you the MAN !
Saved my ass helping out a friends lock man. Thanks for the video!
If you take the inside cover off, where the battery is located, there is a hole that shows a screw sideways or up and down, this is the override. You didn"t have to take the outside cover off. You simply turn the screw which turns that part you were talking about. The problem I have is that sometimes my mechanism does not disengage and you can unlock the deadbolt without using the code. Maybe it needs a cleaning and oiling perhaps?
Thank you so much for posting this! It saved us from throwing away a good lock!
Thank you so much for this video. This resolved my problem just as your video shows. It seems as though Schlage would have resolved this problem already. Schlage should be compensating you for this video because you have probably saved alot of returned "broken" locks!!
You actually had the lock override enabled from the position you described. It is explained in the instruction on how to turn it on and off with a screwdriver from the opposite side.
Tried to follow this but could not figure out how to remove battery cable which is necessary prerequisite to what this video shows. Anyway... Thought I'd give the battery the tongue test. That's weak I thought, poops a new battery in, and hey presto, it works. Old battery has enough juice to light it up, but not enough to operate solenoid. Try this before any other farting about inside!
Great video! Mine doing the exact same thing and this just saved me from having to get another one! Thank you very much!
Thanks so much for the education and help, my schlage keyless entry had exact the same issue!! Thank you!!
Yes!!!!! You helped me so much!! Thank you for making this video.
Thank you!!! You just saved me from needless replacing a lock 😃😃😃😃
You just saved me some money brother. Thank you so much.
This video fixed my lock in May 2021.
Thanks for doing this video and posting it. Your instructions worked like a charm.