Supplements: What happened with our investigation (CBC Marketplace)
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- čas přidán 21. 01. 2016
- Last summer, we embarked on an ambitious project: to test the accuracy of label claims of popular vitamins and supplements. Now we have learned that the story we worked contains factual errors. Here's what happened.
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I have a lot of respect for CBC doing this. Great job guys this was a good move.
Agreed. wish everyone did this! Seriously mistakes happen especially when your depending on someone else.
I agree. They basically stood up and practiced what they preached. Good job.
yeah i agree with you market place was trusting a so-called reputable lab. you can't blame market place for that. funny how they revealed that lab company when they were first looking at protien drinks and vitamin supliments.
Its just journalist hacks passing the buck. It's THEIR job to verify their claims.
it's all about someone getting rich period
You have to at least respect that man for showing his face and apologizing for getting it wrong. 💋
Cyndi Lou Who.. Did he apologize? Not on the Air!
@@lenitaa7938 Yes he did at 10:04
His apology was merely to save face and was incredibly insincere. He "lied" left and right. Watch his body language as he says affirmative things about his company while he continues to negatively shake his head "no, no, no." Liar. He knows they have issues but didn't state so. How can one respect someone like that? I can't.
He should have definitely handled the situation better.
Yeah and he definately could have handled it worse
Mistakes do happen, the main thing is to accept, apologize and learn from it, move one and appreciate the honesty. Perhaps next time, choose more than one lab to get comparisons, catch mistakes sooner. Good job here to everyone.
+ancientmum Great, another well engineered Tv programming of the masses, multi billion pound industry Vs a small lab, a single lab testing, bollocks, too many inconsistencies, one lab for a start, this is NOT investigative journalism, there is little or none of that these days, this is a insult to peoples intelligence,
+ancientmum It seemed like it was multiple mistakes in succession. Something is systematically wrong.
cheap out, sell hype then point fingers when everything goes wrong.
It's not mistake, it's pharma mafia pushed them to change results
Decent video but I can't help thinking that an organization like the CBC should have got a few different labs to test the product before going to air!!!
Excellent job for reporting the errors like this. Not just a text banner on an obscure CBC webpage saying "oops, retraction" for a week. But an actual video report. Interesting seeing some of the labs talk about these errors too.
I respect CBC for this but did they test the EXACT same (literally same bottle/container) protein powder/vitamin C they took to labdoor to the other labs?
From what I observed, they did send multiple samples of the same product not just one. Still to accurately do testing in such a short span of time takes a lot of time, manpower and resources, you cannot receive a definitive conclusion by doing one single test from one party.
Ok thank you CBC for your apologies but you didn't have to shame the guy publicly by shoving him in a corner and guilt tripping him until he cried. Mistakes happen to everyone. That's why it's good to double check when you can. No big deal.
Alex Lord.. He kept sidestepping! So, she kept pushing!
He should have apologized, and promised to find out how this happened! And let the Market place know!
It is the M -Place's Reputation on the line, also!
As a Naturopathic Physician, I agree with this video. This is telling all of us to be strongly advised that not all maker of supplements are guaranteed to be safe or effective. Please be very careful when choosing supplements. Read the labels, do some online research and get a second opinion. Also, most Vitamin C you find in an average supermarket are synthetically made as Asorboric Acid and is not true Vitamin C you get from cherry or orange. Also, be aware of the price you get what you pay for. Choose a high quality brand, but don't forget that what you eat also matters, so it's important to have a good diet too.
uhh.. ascorbic acid.
and ascorbic acid and vitamin c are literally the exact same thing, ascorbic acid is the sciency name for vitamin c. vitamin c IS ascorbic acid.
Why do I have the feeling that LabDoor wasn't wrong here? That they had the correct results before the big companies stepped in to save face.
was thinking the same thing..
They switch the formula.
This is why you always keep half the box, or at least send samples to two independent labs - reproducibility is so important.
I agree!
Hassaan M0 I know you posted this a year ago, but I agree. This was my first thought, something doesn't seem right here. I feel like something really fishy happened here.
I have a feeling someone got paid to change the story
i had it too........
I had the same feeling....really
Well the big club control the media so ... you know
Big facts!!!! There’s no way a whole research team got things wrong this bad. I still and always will advice all my family members, teammates and friends to get their protein from real foods. Protein shakes can easily have “banned substances” intentionally or by mistake even if “pure.” Not to mention a human body can only absorb so much protein. Most of these products are over the top per serving for what is required by easily double. The rest goes to waste.
@@BrayoFitnessTrainer bro that’s literally a myth my man
As a physician, more disturbing than the fact that these labs are getting these test results incorrect, is the fact that you are testing these dubious supplements in the first place. Vitamin C (and most vitamin supplements outside of pregnancy) are completely unnecessary and have been proven by multiple studies to be potentially harmful. The same can be said for protein supplements. Fish Oil may be helpful in lowering triglyceride levels, but are not effective on LDL and VLDL, the two worst types of cholesterol. Instead of telling us which Snake Oil is the most pure, you should be telling us not to waste our money on Snake Oil in the first place.
Jared Ross, a billion likes for you! Thanks!
That interview with Neil was silly. It seemed like you were just trying to make him feel bad rather than getting any actual answers out of him.
What do you think could have gone wrong with testing?
What have you changed in your testing?
Has this happened more than once?
Is it possible that you've published incorrect results in the past using the same method and there is false information out there? This seems likely considering it wasn't your own company that spotted the mistake.
Those are the questions you should ask and actually get answers to those questions. This video just felt like a waste of time.
+Joe Dirt That's what I was thinking. It was like when Oprah brought James Frey back on her show to grill him for lying to her. Marketplace brought this guy to TO away from his lab and any real data for backing up his first results or to explain HOW they got it wrong.
+Joe Dirt it was a stunt, Multi billion dollar industry Vs a small lab, easy, subsequent labs, known and favorable result aquired, unless you do it yourself, several times, you will not know for sure, me i know how things work, therefore, i know people in a position of employment to observe and operate such clandestine functions, ( allegedly by persons),
+Joe Dirt "We pushed for further explanation, but he didn't have any."
'Feel bad'? The reporter (REPEATEDLY) asked him to explain WHY. You know, there's a big problem with 'adults' in the US, the past couple of decades - instead of acting LIKE adults, and taking RESPONSIBILITY - both good AND bad, you hear things like you - which is totally irrelevant, making him 'feel bad'. This is a grown man - a representative of a multI-MILLION dollar organisation, which does a LOT of testing on products I'm certain either you or someone you know uses, and you're talking as if she was 'mean' to a child. She was 110% professional and spoke LIKE an ADULT TO an ADULT.
I felt like blaming the lab was some sort of cover up of the truth. I don't know about everyone else. Someone how I had the feeling that the lab DID get it right. CBC I appreciate the work you guys do. But you guys can not just rely on ONE lab for testing. And you CAN NOT start blaming someone who agreed to test things for you. Because humans errors do happen and you have to take that into consideration.
Saber Uddin Those are Huge 'errors'!
Perhaps the lab is sponsored by GNC or Pfizer and made them change their result
True
@@steppingahead9231 Most drug companies are connected in one way or another we can longer trust anything or anyone.
what if CBC didn't cut costs and send tests to 2-3 or more labs to limit the errors on results? I find it disgusting how CBC did not apologize specifically for their mistake but grabbed an escape goat to point the finger while acting all sorry about their mistake.
CBC did the good ol "Im sorry BUT..." maneuver.
Lol i agree but now I'm imagining an escape goat 🐐
I would had said that same thing too if the big company gave me ten million dollars to say that the test results were wrong.
fix things Always a Skeptic, hey? Easy to check!
The number of mistakes and the degree of the error is not what you'd expect from a "highly reputable" lab. They're not going to be as sorry as the lawsuits they'll face. Marketplace has damaged those companies and brands. Not everyone is going to see this follow up.
+Tae Gon Lee Fortunately, we can thank the wackjobs who shot up Paris for preventing this story from being broadcast to most of Canada.
I'm kind of disappointed CBC was only planning to use one lab for results, you would think if a team was hoping to go above and beyond what a civilian can do, they'd anticipate that possibility
i dont think being critical of research and testing both within science and outside could ever be harmful to that discipline.
they to apologize to the Americans company like GNC AND PFIZER
My honest respect for the detracting of the story.. it shows real journalistic integrity . I’ve been watching many episodes and I am impressed with your investigative journalism. Lesson learned: try at least 2 labs for all testing
This is why I trust you even more Marketplace. Good Job. Thankyou from the bottom of my heart.
I’m just a consumer but am looking for a lab to test supplements that I bought. Is mass spectrometry the best way to find out all of the ingredients ? Can anyone recommend a testing facility ?
It's Feb 23 2018. I watch your videos in America which I feel I'm educating myself of the world. You may be a Canadian show but your information is global. We all make mistakes in life. I admire a person/company that can own up. Lab door dropped the ball and like other companies you interview that hate flawed, I don't feel they gave a great reason as to why this error occurred. I never, I repeat, NEVER leave comments but this spoke to me. The fact that you, "marketplace" decide to air this and apologize for your part in this I commend. I was hooked on your videos before, and this has made me more of a believer of your journalism. To air the truth and fight for your people, us as the consumer. I thank you for this and look forward to more videos that I trust and believe in. Please continue the great work all the team and staff do there. Signed Steve Brown
Thank you for being on CZcams :) you guys are very helpful
wow. props for the honesty....
I understand that labs have so much room for error, so I'm glad Marketplace has owned up to this mistake. I have a lot of respect for the fact that you've apologized. This makes me somewhat happy that CBC is my number one news source.
Good job on making clarity eventually. Must say in Science there must always be a control group / test, even if it means more costs or efforts. Don't blame just the lab...
There was no way you guys could know that a lab with all the credentials will screw up that much... I bet that in the future of the you guys will use more than one lab.
Thank you for showing integrity and publishing this correction! Sadly humans make mistakes; own it, fix it, learn from it!
What the gentleman should've IMMEDIATELY done, is said; 'we screwed up, we're checking, and re-checking our protocols, and methods and we're not happy that we dropped the ball', but, ANY hemming and hawing, as this gentleman did is unacceptable.
My dad was in PR, and media training - where his job was to take the CEO's of big companies (I.e., a major airline, no names, I can give, obviously), who's plane just crashed, and this person had to go to the press, and his JOB was to make sure this GROWNUP was able to speak CLEARLY, and DIRECTLY, and NOT hem and haw, and speak about the plane crashing. The reporters there were going to ask tough questions - people were dead. That is how BUSINESS in the ADULT-world is - it's not 'oh, you're being too mean'. Please!
Answer: Multi billion pound company Vs a small lab, first get the lab to say its results were wrong, then send out a crew of investigators to make sure every subsequent lab they go to is known and a favorable result achieved, BY ANY MEANS, i was adamant the jury system was not corruptible, no matter how much money you threw at it, Runaway jury 2003, showed me the theory, all that was left is the execution of it with the resources ( manpower, money, equipment ) Hello world ( echo)
They probably all got yelled at and threat of suing for exposing these "supplements" which is an industry worth BILLIONS
Very honest public correction of incorrect information. We always trust honest people since no one is perfect.
They were perfectly bribed
Ok, that's a nice move from CBC. But what really matters is beyond labels. The key question is: What amount of a substance or nutrient really are we taking when we put some pill/suplement in our mouths?
Now CBC needs to investigate labs for accuracy.
Apology accepted CBC.
Don't stop your investigative research, reinforce it with alternate lab results.
Thanx for your great work!
CBCNews welcome to Michigan market place!! We get your channel down here in the states too CBC! I live in Michigan and I bet that Lab was in Detroit that you went to!
I call that Journalism with Integrity. Bravo CBC!!
omg I was wondering why I couldn't find this video after I'd seen the 'next week on Marketplace' at the end of another episode.
No part 2?
Wow. Speechless.
Thank you for making the corrections. I trusted you before, and I do even more so now :)
The advice to CBC Marketplace was on the back of the door of the lab at McMaster University. See it for yourself at time stamp 7.30 of this video. Pause the video and read the poster on the door.
Cheers.
u haven't lost my trust. i have more respect for you even!!! thank you!
Good on CBC for posting this apology and retraction for misleading the viewing public. However, it appears that Marketplace "dropped the ball" when they selected LabDoor for performing the testing on the consumer products. When selecting a lab for any form of testing, it is imperative that the proponent (in this case, Marketplace) perform their own due diligence. For example, does LabDoor possess any form of independent certification? In Canada, labs should be CALA-accredited for quality assurance. This ensures that the lab uses current and approved methods, minimizes the risk of analytical error and at the same time ensures consistency of results. Based on a review of the LabDoor website, no accreditation or certification was found. If LabDoor possessed a form of independent accreditation, then it would be likely that their results would be accurate and comparable with the claims of the manufacturers and the independent lab that Marketplace used for the second round of testing.
After 4 years there was only 96k viewers that means a fraction from an original investigation. I think they were threatened, so they said what they said
Doesn’t Canada have it’s own labs to do these tests? Why go to the US?
So they criticized the big money companies, then suddenly backpedal and throw the lab under the bus? Well, that’s government owned journalism doing what you would expect. Completely avoiding the only important question. Is there any real value in taking supplements when you don’t have any special need or medical condition that would make it necessary?
I understand that journalists are no scientists, but error analysis is an integral part of any scientific research and an easy way to minimizze the error is to do several tests. I think marketplace should consider in future reports using always at least two sources for these kind of tests. That'll prevent this kind of mistakes.
Anyways I find this kind of apology exceptionally respectful to all parties involved and hope marketplace will continue the great job they are doing. It's a great pleasure these are at view for the global audience unlike many other channels' programs.
so its true what they sell and the product is real or not the emergen and gnc stuff?
Great respect for both CBC and Labdoors for admitting mistakes on air.
I would like testing results on GNC and Walmart supplements to see if they really have the correct amount of product stated on the bottle.
Man, I feel sorry for the lad. He's probably gonna get fired from that. I guess CBC should have done at least 2-3 duplicate testing from different labs before airing anything of this magnitude. But all is already said and done.
+Jacky D I don't see why he would get fired. He is doing his job, but he seems to be a spokesperson. They didn't send out a technician, they send out some guy who works in PR and clearly has no idea how anything works. He sounded like he didn't know anything.
Wow! Don't think I ever heard an apology from someone who did research and got it wrong, not to mention the lab apologizing too. That's how things should work when there is an error made. It would be interesting to note why they got it wrong though.
As someone who has created his own supplements, testing on this is very important and I can't speak for everyone else but I wouldn't want anything that's spikes with my name on it or my money invested so... Go with top makers, look at the real reviews from users and make your decisions.
OK NOW I WANT TO KNOW WHAT VITAMINS I CAN USE
They should have concurrently tested the products with four different labs the first time. Going up against these Giants requires accuracy.
Thank you CBC .
thank you so much for this gyus!
I was under the impression Marketplace tested products using several independent locations to verify correct info.
Why not use more than one lab each test? That should at least help reduce testing errors.
You have to test multiple times and in multiples labs.
Come on guys labdoor did not get this wrong let's be honest big companies threaten to sue
9:25 Is he standing on a box in order to appear taller???? reminds me of zucc...
A screen of a screen?
Real food is all you need. Nobody needs supplements!
Why is no one talking about the Egyptian hieroglyphic shaped dome on that Labdoor representative
I think that it would be better to send products to multiple labs and see if you get the same result. Human error and mechanical failure may happen but if you have multiple simples of the same results, it would serve as substantial evidence to support a claim.
Erica Johnson's Market place stopped Telecasting of their factual programs, it use to be a fact finding informative program but, Why Stopped
Donno, why ???
ok
When multiple companies disagree openly with the lab finding, CBC should have asked for opinion from the lab: do they still stand by their lab result, or do they say yes there's 10% chance that our lab result is wrong.
I wonder why in CBC Canada, seems to be a shadow of USA, i.e prices of cars, of products from grocery stores.........
this guy from the lab-testing place speaks to the reporter as if he and his firm made no mistakes!!! He displays absolutely no culpability. "Hey, no problem, these things happen," is his attitude. That's California for ya!!
My God rarely have I respected the CBC for honest journalism (conventional mainstream news of all networks has lost credibility), thankfully marketplace came clean and didn’t shamelessly continue to deny deny deny, which is the business and media norm in the USA and the UK. Good for marketplace, they can still be trusted.
I feel like the bigger companies are making them do this.
Hopefully now the lesson is learned at CBC too. To do such type of videos you should use multiple test labs and not just one. Science these-days seems to have gained way too many “business” subjects in search of commercial success instead of truth, while all that matters here is truth (as objective as possible).
Did anyone else notice the Labdoor guy’s oddly shaped head?
"an error doesn't become a mistake until you refuse to correct it"
I wonder were these the only products you gave them to test? Because if there were many more and only a few were incorrect than this would make more sense.
We really need to know the truth about vitamins etc 🤔 trust is hard. Remember thiers millions in involved in this industry
Good you apologized and went in depth to investigate and tell that you were wrong. CBC marketplace should not presume that big companies are there to cheat. Big company do have good a strong R and D and quality control. Any way it is good the big company were honest.
wow!
At the end of the day, we're all human. Mistakes are part of what makes us human?
unbelievable. cbc is trying to pass all of the blame on this guy, acting so self righteous and indignant and taking none of the responsibility. it was on cbc to double check these lab results with another company. the real problem is cbc confirmation bias - they wanted a story and they wanted the results this lab was offering to be true. the blame is all theirs.
nubbs Trust! Blame is on Both!
How many times does he have to apologize. Jeesh.
This should be on scarce
Ya.. right.. something doesn't smell right... just got a feeling gnc and phyzers lawyers came down hard on baldy and CBC... and much respect to baldy to make an apology .. CBC is also at fault .. they must always use 3 labs to do this sort of testing to avoid situations like this
how are we so sure that this video in itself is real and of good source to begin with
Should have at least three independent labs do testing.
I low key think he got threatened at this point
I’m confused so the lab bald head guy is incompetent??
The first test were true
Does fact checking demand more than one source? Only one lab?
6:50 Lord Voldemort on the other side of his head.
this is so strange.we can all see he was given a script
They need beyond a billion s percent investigation s on vitamins and minerals and supplements All of them and lawsuits along with doctors
This is compromised after the first test.
Sounds like some companies did not like the feedback. These are multimillion dollar companies that surely would not like a little lab to bring down their sales.
this must of been a blow to market place, as they are so accurate about everything, and I think the mistake was they had only one company investigate the product, if there was results from 2 or more labs prior to going on air then this would never have happened.
the guy appologized because he was caught in a pickle. you can't deny that. now his lab is going to be questionable. seems like the lab was revealed accidently by market place, when they were investigating the protien and vitamin supliments they ended up showing up a lab that was defective in their testing...how strange that is. its like looking for gold and you end up finding copper. lol
It could be one defective bottle.cbc should of had multiple labs 🧪 testing the companies products
Looks like Labdoor may have been threatened with a law suit.