Nespresso Creatista - Monthly Maintenance
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- čas přidán 30. 10. 2016
- MADE BY NESPRESSO CREATISTA
The new Nespresso Creatista lets you enjoy café-style quality coffee. With a fully-automatic steam wand, you can now create perfectly textured milk set to your preferred temperature, at home.
Please note that the machine used in this video is only available in specific countries. - Krátké a kreslené filmy
What is the price of this Nespresso ? Can you use regular coffee grounds, instead of the pods ?
Is there a way to do a cleaning cycle for the other side? Where the coffee comes out from like I can with my Vertuo machine?? Every associate I've spoken to says to descale, but I shouldn't have to descale every week...
Hi Giselle, we recommend reaching out to a Machine Expert via our toll-free number, 800-562-1465.
I do this everyday and it still shows that I need to clean - just can’t get the orange light off. Very disappointed, as apart from this problem, I love the machine. Mine doesn’t have the instructions on the top like this one. I think it the model before.
Sorry to hear about your disappointment. Could you please clarify your country of living so we might better assist you?
I have the same problem...
Hi my machine stopped working fully it doesn’t turn on at all and I’ve done all troubleshooting before it stoped working the coffee came out cold and the steamer stoped working then it wouldt take water then the machine shut off, it’s been 4 months since I’ve purchased will I still be able to replace the machine?
Hi, Yemeni! Would you please call us at 1-800-562-1465 when you are near your machine? We'll be happy to provide troubleshooting assistance.
Had my machine a few years now, love it but now i have a message after every milk steam when making a latte, it tell me my steam wand requires cleaning. I follow the steps as in the video as i have done in the past, but when I’ve completed the programme and make a coffee the clean steam wand message appears, even though its clean. No matter how many times i run the steam clean wizard it never clears this message. Ive even tried descaling the machine and a factory reset. The milk froths ok but the message will not disappear. Is this a software issue or something else
Hello Lee. Can you please identify your country, so we could further look into this for you?
@@nespresso I am in the UK
Thank you for confirming that, Lee. In view of the issue you are experiencing, we would recommend contacting our Technical Team directly for further assistance. You can reach them by calling freephone 0800 442 442, and selecting option 3. Many thanks.
@@nespresso i am having same issue after recently buying in Turkey
للاسف مثل مشكلتك اخذت الماكينة منذ ٣ اشهر فقط وهناك مشكلة بالتبخير متقطع ويخبرني ان يجب تركيب فوهة البخار مع انها مركبة ونظيفة ندمت لاني اشتريتها
I cleaned the wand and still showing the orange message and ask me to clean the wand.
Hello. Can you please identify your country so we could further look into this for you?
I lost the o ring. Can't find the source online. Please help!
Hi, spare parts for your Creatista can be purchased over the phone at 1-800-562-1465. Coffee Specialists are available 24/7.
@@nespresso is there any way to do this online for in Europe? Thanks.
Thanks for your reply. You can find a directory of Nespresso Clubs in Europe here: bit.ly/2pTfY65.
Cleaning the wand tip is a nightmare. In the video, the gent with the white sleeves uses the light finger touch to unscrew the wand tip. In real life, for us, it won't unscrew and we keep our machine very clean. We're able to unscrew the chrome tip but the black plastic tip won't unscrew. We have soaked the wand end in a cup of scalding hot water for 20 minutes. It won't unscrew. We have used a rubber jar opener to get a better grip. It won't unscrew. I could try a big pair of pliers but that would damage it. So now, courtesy of Nespresso, we will probably have to pay to ship the entire unit to their repair facility and pay to have a new tip installed. Maintaining this machine is not easy. Very unhappy customer.
We understand your frustration. Please call the Nespresso Club at 800-562-1465 and a Machine Technician will gladly assist in a resolution. Thanks for your continued patience.
Definitely not ideal, but you might be able to get them to just send you a new tip. If they won't own up to it, for less than the cost of shipping that beast in you could buy a new one ($15). www.breville.com/us/en/parts-accessories/parts/sp0011396.html
morfeeene I totally agree, the stream wand is a big problem for me. Mine is still under warrantee, so they can come and get it themselves and fix it.
Let’s face it, if you google this machine, and the model before,this is the major problem- the cleaning or not getting a win with the wretched steam wand. Very poor design.
The wand tip is the chrome cover you removed. The tool is used to unscrew it from the black steam nozzle. You have unscrewed the wand tip, the black nozzle is one piece. Bit confusing if you have removed the chrome cover before the video instructor tells you to remove it. Hope this helps even if a long time after your querie.
Creatista service
Do you complete the 10-minute clean step prior to dismantling the steam tip parts for cleaning? Or do you do the 10-minute step once you've cleaned the steam tip parts? Thanks
Hi Katherine, these are two different processes. If you're running the clean cycle or descaling the machine, please refrain from removing the steam nozzle. If you simply wish to clean the steam wand, you would utilize the tool beneath the water tank to do so and follow any steps provided in your instruction manual. Please let us know if we can be of any further technical assistance. Thanks and have a good day.
I did this, however the milk stays liquid…
Thank you for your comment. For comprehensive troubleshooting, please call us directly at 800-562-1465 to speak with a machine expert. We are available 24/7.
מה המחיר
Hi, thank you very much for your interest in Nespresso. You can find the current prices for all our products on our official website.
Thank you for contacting us.
Have a nice day!
This machine is "overkill".