Developing & Administering a Custom Perception Survey

Many organizations measure perceptions, but few effectively manage them. There are two types of perceptions: accurate and inaccurate. Which ones are you responding to? Perceptions are influenced by multiple sources, both internal and external. Unmanaged perceptions negatively affect safety communication. Even worse, they have been identified as contributing factors in multiple catastrophic incidents. Perceptions are important when determining methods to improve safety or other aspects of performance. Perceptions affect behaviors, and they should be measured to determine a starting place for cultural modification efforts. Perception surveys can help identify areas for improvement and serve as a baseline for measuring the effectiveness of improvement efforts. The webinar focuses on measuring, understanding, and managing the perceptions that either facilitate or impede achieving and sustaining safety excellence.
Recording Date: 18 May 2018