THEY THINK I STOLE THEIR MOWER! My Small Engine Repair Shop WORST Reviews! AND It's MY BIRTHDAY!!
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- čas přidán 6. 06. 2024
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Chickanic
PO Box 22062
Hot Springs, AR
71903
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My name is Bre. I took two years of small engine repair at the local college. When I left school, I fell into a wonderful job at a local small engine shop where I worked the counter for a couple years. In 2010 my husband and I opened up our own small engine shop in central Arkansas where I am able to work alongside my family and best friends. We saw over 2,000 pieces of small engine equipment every year, and answer 1,000's of small engine questions. We specialize in brands such as Briggs and Stratton, Kohler, Echo and Shindaiwa, but work everyday on MANY other brands like Stihl, Husqvarna, Honda, Craftsman, Remington, Red Max, Troy Bilt, Scag, Bad Boy, Hustler, World Lawn, Poulan, Mantis, Etc.. Hopefully, my experience I share, will save you Time, Money and Frustration in the future!
DISCLAIMER: Links included in this description might be affiliate links. If you purchase a product or service with the links that I provide I may receive a small commission. There is no additional charge to you! Thank you for supporting my channel so I can continue to provide you with free content each week!
Although very informative, these videos are for entertainment purposes. Please use all possible safety precautions when repairing and operating your small engine equipment. - Jak na to + styl
"Some people will never like you because your spirit irritates their demons."
If the mower felt their machine was ACTUALLY stolen, you would have had a police visit and/or a small claims court summons.
thats an easy way to ignore legitimate criticism
Idiots abound. You just can't fix stupid!!! You have an awesome channel!
If you COULD fix stupid, you'd have one hell of a repair shop🤣🤣
@@rf159aIf you could fix stupid, you’d be building stores faster than Dollar General.
Amen to "You can't fix Stupid"
Can't fix stupid, but Duck Tape will silence it.
@@kd6836Maybe even psychiatric clinics!😂😂
after years of dealing with the public, I no longer trust online negative reviews LOL
Only time I trust negative reviews is if it's the only reviews or if it's more than 5 percent /
I don't trust positive ones either, too many fake reviews.
When I'm looking to purchase any product I look at the reviews, not just the 5⭐ one's, but all of them. I don't trust the 5⭐ one's 100% because company's are known for doing fake one's and some even offer a money giftcard if the leave a 5⭐ review.
@@cliffords.8341 or they give people free stuff in exchange for a review, and as long as you keep giving good reviews they keep giving you stuff. It's sketchy.
never trusting negative reviews, that's a new level of dumb
I have been working on RVs for over 26 years (self employed) and no matter how good you are and how well you treat everybody, there is always that one that you can't make happy. Happy birthday Bre. Keep up the good work.
Hill billy rv I s3en ur name and comment and I have an rv that has some leak on the roof over the bathroom and one day I'd like to fix it I have carpentry experience, but don't know where to start on the r.v. because it's not something I e done before..ive watched some videos and have some clue but , would like someone who has alot of experience to ask questions ..thanks in advance
Don't let it bother you too much. Here in California the BAR was called after I repaired a customer's car. It came in with a misfire and I tracked it down to a burned insulator on one of the spark plug wires. I sold him a new set of spark plug wires and the customer thanked me by calling BAR claiming I ripped him off even though it ran great when he left. BAR inspected the spark plug wires and then came to see me to explain why I had replaced them. They said they ohmed out the wires and there was nothing wrong with them. I asked them if they had noticed the hole burned through the side of one of the insulators. All I got in response was "oh" and they walked out the door. You just can't win them all when it comes to some customers.
All that for a set of plug wires. Not to mention you fixed his car. People are unbelievable
Surprised the BAR would send someone out for something that trivial.
Ohm checking plug wires is a waste of time in my opinion. Hook an adjustable spark tester on the end and run an incandescent test light up and down the wire to see leaks. You could also bust out the scope and WOT the engine and see the turbulence in the spark line disappear. One thing to watch out for if you see a hole blown out the side of the plug boot is that there is a reason that happened. It could be worn out plugs, lean air fuel mixture from vacuum leaks or injector issues causing high KV from the ignition coil. Spark has to go somewhere and if it is easier to pop outside the combustion chamber it will.
what is BAR i assume it's not the BAR that licenses lawyers?
@@ronblack7870 Or the M1918 Browning Automatic Rifle
Wow. Some customers can blow your mind. You can fix small engines, but you can't fix stupid! HAPPY BIRTHDAY, BRE! You don't look any older!
It's not so much the "stupid" as it is the rampant dishonesty of people who won't take responsibility for their own actions when they think they can "mine" someone else's pocket for a cost that should come out of their own pocket.
thats why i am single............? well...say this, I dont have to DEAL with inlaws and inlaws relatives!!!!!
I worked on audio and visual equipment repairs for a few years. You can’t please everyone, what I do remember was the one customer that made it all worthwhile. An expensive portable CD sound system had been damaged by battery leakage. I advised the customer to contact the battery manufacturer. They replaced the unit free of charge. The thank you card I received was just beautiful. Celebrate the wins.
I owned a Firestone tire and repair shop for several years. Initially, I joined the BBB, but in time I learned that it was just a pain in the ---. Every time a customer complained to the BBB I was required to submit a report to them explaining our side of the story (there's always two sides). They invariably ruled in our favor but this never made the customer any happier, so I eventually arrived at the conclusion that I was spending money for a membership that was just causing me extra work. I withdrew our membership and it never affected my business one iota.
your rating is ditermined by how much you donate to the bbb, kind of kike democrat politics.
Yeah, the BBB is just Yelp for old people. Dealing with the BBB is a sucker's proposition these days. It's amazing how many people think that the Better Business Bureau is some government organization that has the power to make businesses do their bidding. The BBB's decades-long advertising campaign has to be one of the most effective ad campaigns in history.
You will still get people that will file with them even if you arent a member. So you can technically ignore the BBB requests, but then if you dont respond it looks kinda sus also.
Keep in mind that as long as you stay a paying member, they will always rule in your favor. 😅
Chickanic, Bre, happy Birthday.... Ignore the idiots.
Sai- Aww.... Well I'd like to wish a happy birthday anyways.
HAPPY BIRTHDAY!!!! Gotta remember the world is full of incompetent idiots.
It's your birthday, take it easy, enjoy the day
A real stolen mower story.... (my wife worked with the daughter... ) her dad left the mower mid mow, I presume incidentally near the street, to go in the house for a moment. Came out and the mower was gone. Forward a year or so and the father sees someone on his mower a couple of streets over. Person claimed he thought since it was left near the street it was being offered up as a "curb alert" freebie. Happy birthday and thanks for the video.
I can see this being an honest mistake in areas where people routinely set stuff out by the trash cans for people to take. I worked in apartment maintenance when I was in college and everything that tenants had abandoned went out to the curb. After graduation, nearly every rental in the city had stuff out by the curb for people to take because the students didn't think it cost-effective to ship their cheap Walmart furniture anywhere.
LOL I ran out of gas with my snow blower at the end of the driveway. Went back to the shed to get my gas can. When I came back out some guy was looking it over and asking why I was throwing it out. Curb side pick up for garbage can be dangerous.
I feel you on these car batteries! Paid over $200 for a battery for my wife's Tahoe in mid 2020. That battery died and failed load testing in about mid 2022, and was then replaced under warranty by Autozone. Fast forward to 2 months ago, THAT battery also failed suddenly, but this time Autozone would not replace it again under warranty free, because they go by the ORIGINAL sell date of the battery in 2020 (only has 3-year free replacement) and no pro-rate adjustment! So guess who had to pay now another $200 plus (inflation) for a battery? Maybe it's just me, but a 58 years old I definitely remember buying automotive batteries that said if there were a 6 year battery, they lasted at least 8 plus years!...but apparently no more.😒
Your alternator is probably bad and ruining the batteries or not really charging them. I have had this happen. Replacing the alternator fixed it.
I paid $60 for my last car battery from walmart in 2021. No problems and it's still going strong. Batteries are basic technology and almost all are made by one of 2 companies. If your batteries are failing prematurely, there's another reason. Either the car is not being used much and has a parasitic drain or there is a charging issue. Or, if you get one that's been sitting on the shelf a long time before being sold you can also have an issue. Batteries are kind of like bread--they go bad if you don't use them and they don't store well. Lead acid batteries do not do well if they're not used regularly and kept at near full charge.
Autozone batteries are junk. The ones from Walmart are cheaper and significantly better, per independent testing.
Same with Duracrud AGM from Sam’s. Made by one of the big 3 (Penn, I think) but no good. Tested charging system, etc. Just poor batteries. So much pressure from big purchasers to keep cost down, everybody has cut quality.
Most cars now have a parasitic drain. GM seems worst. Gotta use a vehicle at least once a week. Maybe I need six or seven fewer, but where’s the fun in that?
I worked for a company that sold expensive custom test equipment. Stuff ranged from 60k$ to 110k$. We had a customer return 2 pieces of equipment for repair through some middleman that we had never heard of before. We ripped it apart to diagnose it and sent a quote. Didn't hear back despite a half dozen emails and phone calls. After a 18 months, we tossed the parts into a scap heap. Two and a half years later, they called looking for it and were ready to sue when I informed them it had been scrapped. Thankfully (and despite a corporate policy that we weren't supposed to keep old emails), I was able to show them that I had repeatedly contacted their middleman but was ignored.
Standard for any large company. Middleman has the maintenance contract for Large Corp Inc. Employee of Large Corp Inc sends Faulty X to you via Middleman. Middleman loses maintenance contract and the Employee of Large Corp Inc. who sent Faulty X in has either changed roles or quit. Asset Management Team at Large Corp Inc. wake up years later and get pissed when they hear you scrapped it as per your company policy.
Hopefully you saved some of the expensive bits for later.
I can certainly understand what you have gone through. I owned an electronic shop from 1990 to 2002. I had a number of old TVs, VCRs, and old radios that were abandoned. A customer brought in an old TV once. After contacting him about the cost of repairs, he informed me to just trash it. Some months went be and one day I get a somance from small clames court. As it happened in this case, I had all the paperwork on his so-called new TV along with our CCTV cameras. When I showed up, he was surprised, to say the least. He tried to convince the judge that his TV was only a few weeks old and was under complete warranty. After showing the video I had of his TV, the judge dismissed the case. That was not the end. A few days later, I received a letter from an attorney saying Mr. So and so was seuing me. After showing his attorney the case where he had lost his first battle, his attorney dropped the case. I completely understand your situation. Some customers can be total yo yos. One more reason I got out of the business... You were absolutely right. I feel for you in this day in age.
I've gone to different repair shops and have been amazed at the amount of "stock" they have. One place ( white goods) had an awning with stuff stacked to the top.😵💫
Customer is NEVER Right! - Make the receipt and fine print always favor the business over the customer.
That may sound harsh, but you can always cover parts and labor longer at your discretion because you run the business.
For example the receipt may say 30 days on parts/ labor for that specific repair but you own the business, if you want to warranty the repair longer or cover something else you can.
The reason for the fine print is protection from that one customer! The other 99% you probably wouldn't even need the fine print at all. When you get that one customer, you need that fine print and that signature! Sadly there are more and more unethical scammers out there today and you need to protect your business more than ever.
Laws vary State to State when it comes to repair work and the warranty so check with a lawyer or proper party first.
I used to work at a fly fishing shop where I we had a repair service where a customer could drop off their broken fly rod and we'd send them back to the mother ship for repair. We had one that was $1000+ that had been dropped off 5 YEARS prior, not sure why we stored it for so long. I was finally able to get hold of the guy and he came in and picked it up. He didn't have a good excuse.
As the owner of a Yamaha/Kawasaki/Polaris franchised service shop in K’alifornia for 20 years, I’d suggetsr these changes to avoid any hassle from the lost -lawnmower (and the lost-laptop crowd).
1) Post “$3.00/day storage fee begins 5 days after completion notice” in red near the signature on the repair order.
Add that “Items may be sold or disposed of it not picked up with 30 days”
2) Get and email address, in addition to phone(s) and send a text and email that does not bounce and/or a registered letter before
tossing an old mower.
Happy birthday. Will guess that ahoole who complained about the mower had bought it at the big box store. Then took it home, ignored the big red sticker saying you have to put oil into it, on top of the motor, covering the entire top, ignored the sticker on the pull handle saying you got to put oil into it, ignored the giant cardboard cover on the handle saying you got to put oil into it. Also tossed out the bottle of oil handily included int the box for the mower, and, figuring out after the first 20 or so pulls, that you first have to put gas in it. Then pulled out the container of gas, there from when his grandpappy was shorter than knee high to a grasshopper, and filled the tank with something that sorta smelled like gas. Then pulled and it sort of started and ran. Started on the garden, and after 3 minutes the engine starts making a funny noise, and suddenly stops.
Then he complains and cusses the air blue, and puts it back on his truck, and off to the big box store, screaming and ranting about how this junk just does up and stop working after 3 minutes. Store clerk looks at him, opens the oil filler, tells him "you ain't got no oil in here ahole, you just lost the warranty", and sent him packing, helped along by those 4 guys from loss control, who look something akin to The Rock, just with a worse attitude.
So off he goes, tail between the legs, and drops it off by Bre, with a number he knows will be cut off in 2 weeks, because he has not paid the phone company, beer more important than phone, and forgot about it till spring sprung again. Then remembered he had to mow the jungle now, so looks for the slip, can't find it, and so complains to BBB about how you gone and lorst his mower, and he is the innocent victim of this dastardly dead.
You seen this movie before...
So basically ehat you are saying is that he was a Democrat ?
Yep, you nailed it. 😂👍
@@davidkettell1073 Don't know, not in the USA, so have elections with more than choose the lesser of two evils. All I can say that that his shoes have written on them LEFT and RIGHT, plus a picture saying which side they go on as well. And he drives a lifted Brodozer, and rolls coal as well. Then complains about shit fuel economy and the roll as he goes around corners, and how tyre life is measured in weeks, before he is down to canvas again.
And Jeff Foxworthy would say "you might be a redneck if."...read above
Well Bre working on cars and trucks for 47 years, I seen that and been there and done that. As the saying goes, no good deed goes un-punished. Many times in the shop customers would decline the repairs and my Dianostic fee, so the service advisor no charged it. That meant the mechanic got paid nothing. Kinda make you want to jump on the next job and just waste your time. After years I learned a % of customers would complain to just get it for free. Then they would do it themselves of take it somewhere cheaper to repair. I started deleting the story explaining what was wrong and how I determined it if they declined paying for check out time. The service advisor would get upset, but if they did not pay for it, they was not getting it.
A "Diagnostic Fee" is to pay for the diagnosis. If the customer decides to do the repairs himself, the mechanic still gets the fee for diagnosing the problem. If the customer decides to not pay that fee, he has no rights to the diagnosis.
@@xenaguy01By the same token, if the service writer, one would suppose authorized by the business owner, makes the decision to “No Charge” the customer, the tech should still get paid for their work… although instead of the customer paying, it is a the business owner. These “No Charge” policies can be good for a business, but what is NOT good for the business is shafting their employees, who actually do the work.
If they refuse to pay for my time to diagnose it, for some unknown reason it will be leaving with a "new" problem.
@@scrappy7571 ‘cause THAT would lead to trust and a reputation for honesty. This is why you don’t put things back together again until the fee(s) have been paid. If the customer wants to take it elsewhere for service or service themselves without paying the diagnostic fee, they’ll take it home in boxes.
@@robburross7413 Trust was broken when the customer won't pay me for my time. Gets a new & unrelated problem.
A lot of people suck but a few don’t. Be thankful for those who don’t. Keep up the good work Chickanic!
The "BBB" is NOT a governmental agency, it IS a private company that has "members" pay to be "listed". Just ignore them.
EXACTLY, THEY ARE A JOKE, nobody pays attention to them anyways……. Useless company that only crooks usually use.
Good News! His mower can be found as part of the rear fender on a gray 2024 KIA in Georgia.😮
Happy Birthday Somebody once told me "Don't sweat the petty stuff and don't pet the sweaty stuff!" It will get you through most stupid stuff!
Speak for yourself. My wife of 48 years did just that last night
@@ohiofarmer5918 Hahahahaha, so did I actually!
👍😂😂
Great saying
Can’t say that enough and especially do that enough
That is a great statement-
Lawnboyfromhell
👍👍👍
💐Happy Birthday Bre! Enjoy that special day and thank you so very much for all the Time, Money and Frustration you saved all of us for years! 💐💕
Happy, Happy Birthday!
I just watched a Project Farm video where he compared and tested 'counterfeit' batteries! My car and motorcycle batteries had always had long life, over 7 years, until my most recent. I had it tested by Yuasa at a motorcycle rally in Lake George NY and it failed, Yuasa gave me a new replacement, N/C!
As a police sergeant I had to take all kinds of complaints about my officers conduct; most not warranted. My favorite was from a driver that was stopped and warned regarding a turning violation. The complaint was the office never smiled and talked in a monotone voice. The officer was a close friend who was a Marine combat sergeant and she described his demeanor to a "t". While being one of the most competent police officers I ever met, his nickname was "RoboCop". As I explained to the caller, I have known the officer for over 15 years, he was a close personal friend and he attended my wedding. In all that time I have never seen him smile and he always spoke in a deep bass monotone, nothing personal that 's just Dave.
Happy 21st birthday, some people are just plain stupid. Mower most likely had a sticker or placard stating to add oil before cranking. Is what it is!
I took one on an officer for saying yes Mam and no Mam to the complainant. Apparently where she came from no one talked that way. She wanted to complain on me for the same thing. Mam it’s rural Texas and that’s how we were taught to speak to people.
@@brad6665 Lethal (to a new engine) combination: a new owner NEEDING one of those "Must add oil" stickers AND the same person not READING (or can't read) said sticker !
🤣🤣 Kudos to Dave. Did you consider saying “I could take care of that ticket for you”, and changing the warning into a real ticket? Twits are annoying. Ungrateful twits are so much moreso.
Happy birthday. Customers can be idiots. had auto repair center for over thirty years, had one customer call the police on me because we repaired their car for less than the estimate. She told the cop this and he turned to me with the oddest look on his face and ask what am I missing here. I replied I got nothing. Cop told her to pay me if she wanted the car or leave the car and sue me but that she was wasting his time
Happy Birthday Chikanik! It's sad that people are like that. Even if you had put a used motor on that persons mower to get it back running. They probably wouldn't be happy.
I enjoy the videos. Garden looks good. hope all is well despite what that customer did.
Much love and respect.
Yep. Heat is the worst enemy for batteries. That is one reason a good number of vehicles have batteries in the trunk of a car or like my Jeep, under the passenger seat. Move the seat forward, lift up the lid and there is the battery. I have had vehicle batteries last me 8 to 10 years.
HAPPY BIRTHDAY TO YOU AND HOPE YOU ARE HAVING A GREAT DAY AND GOD BLESS YOU ALL WITH MORE BLESSING AND GOOD THINKS TO COME
Happy Birthday to my favorite "Chick Mechanic". A smart friend that I've never met
her tips helped me revive my current Ryobi!!!!
When you replace an old battery with a new one you have to use a scan tool to tell your vehicle that the battery is now a new one. If not your vehicle will still think the battery is the old one. Your vehicle computer has the alternator charge older batteries at a higher rate than a new one and over time this over charging can prematurely kill the new battery.
Bottom line, register the new battery with your vehicle. 😊❤
Happy Birthday Bre have a awesome day with your family 🎂🎉
I am a mechanic for a large fleet of vehicles during the Covid years any of the batteries that we’ve had replaced all went bad within a year and a half or less. That ended up being a lot of batteries. During that time we have changed battery manufacturers a couple of different times and it did not matter. I think now the batteries are being built better, so hopefully we will see better longevity out of these newer batteries.
Yeah, seems like a lot of brands/products were going that direction.. After the reset-19.
Yeah it got bad for everyone. I got a bad 1. All over the world for like 2 years it was like that.
I’d like to understand why that happened, what changed 🤔. Probably never know. There’s like 3 battery manufacturers that make for many different brands (aka they’re all the same)
Got to love renewable tax energy. Why build a quality product when you can sell junk at a higher price more often? The tax collectors have been bragging about the surplus tax revenue for years now. My local 10% sales tax has increased by 20% in the last 4 years with the same 10% tax. Now instead of 10 items at the dollar store for the tax break, I can only buy 8 items now to get the same break in taxes. 9.3% is $0.10 on a dollar or $.93 on ten dollars. Got to love the lack of common cents at tax time.
Interesting thing about the BBB, they do absolutely nothing for you. They really wanted me to join their little group (contractor/builder/remodel), I asked them what benefit they provide. The answer.....I get to put their logo on my business card. Conclusion....they needed me far more than I needed them. Their selling point was that I had a good reputation, I said "yep, so I don't need an organization that does nothing for me." Happy Birthday, keep doing what you do. Too bad we don't have a "flaky customer sensor" on the entrance door.
You're exactly right about the BBB, as a commercial contractor I told them their fee was a waste of money, as I felt their primary users are residential which I don't work for.
Thanks for the shout out to Jenns Art. I have wanted a "special" mug for a long time. I found the perfect one on her website. Thanks again.
"Very Happy Birthday to you." I love your videos. You have shown this old timer a trick or two. I learned a trick accidentally other day.( It simi worked).
These new digital volt meters, some have voltage sensors. If you lay it, just close to a motor as you pull start it, it will detect spark. Mine did in a series of checks i was doing to a string trimmer.
I ended up buying a coil anyways because it wasn't enough spark, but the detection works...
Happy Birthday!!! Don’t let that person ruin your day!!! We know you better then that. Love listening to you
When I closed my handyman service in 2016, after 10 years, I had zero complaints against me. /proud // In 2018, I popped the hood and was surprised that I finally had to replace my 2007 Tundra battery. I figured that was a good life and had the local Toy dealer install another one free and the bill was only $94 and change. Through the years, both all my clients, family members, and I have averaged 4 years to a lead acid battery. Some gel cells and AGMs went for 5-6 years. Happy Birthday, Bre! Have your hubby give you a hug for me.
For all of our farm trucks & tractors which are all gas fueled, we use Deka batteries made East Penn manufacturing in Pennsylvania. We have had them last 11 years in our trucks & most of the time 8 to 10 years in our tractors. Their small engine batteries I don`t think are made by them however. I became so disgusted with the quality of available batteries in our area by everyone, I became a East Penn battery dealer. Surprisingly only save $10 or so per battery even when buying then at wholesale $.
Having a miscellaneous drawer really amused me .
Since I lost my wife nearly six years ago, all our drawers have become miscellaneous 😊 now .Bad news that there's actually some people with the attitudes you describe , I despair at times 😅
@@frederickbooth7970 I've been buying Deka gel batteries for my Gold Wing motorcycle for some time now. The OEM Yuasa batteries would last 4-5 years at best. The last Deka battery I bought went 12 years before finally dying. What I really like about those gel batteries is, 1) that they provide full power consistently even when cranking for a long time (first time starting after six months in storage takes awhile), and 2) the idle discharge rate over winter is VERY slow. Yuasa batteries have steadily declined in a month, requiring frequent charging. The Deka batteries hold their charge well, and only need a little boost every couple of months (and probably don't need it, but I put the charger on just in case).
@@558vulcanxhKeep watching Bre. She is a bright light in a world of dim bulbs!
Three years on a road vehicle battery is pretty good from my experience. I purchased a brand-new battery from O'Reilly's back in October 2023 for my 2018 Honda Odyssey Elite. I'm getting a low voltage notification every time I put it in accessory position. I checked the battery, and it's showing 12.2 to 12.4 volts, which is below the 12.6 needed to run the van's systems correctly. The van is charging the battery with over 14 volts, so it's not the van's charging system. This coming week, I will take it to the store and see how good their customer service is.
Happy Birthday, Bre! May the Lord richly bless your day and your year ahead! Hope you have an awesome day!
Happy Birthday, Bre!!! I hope your day was filled with good health, love, and happiness. Chickanic has brought us so much happiness while saving us time, money, and frustration. Thanks and we'll see you next time.
Your husband is a lucky man. I love this channel, and I have learned so much in the last week I have been watching your videos. I just purchased a new Honda mower per your recommendations and changed the oil on my old Toro "No oil change needed." By the way, the oil was blacker than my ex-girlfriend's heart. Thank you, and keep the videos coming. David
In 2005 I bought a "95 Safari and soon after had to buy a battery. I bought an 8-yr battery from Autozone, and paid $80 for it. It was a heavy duty battery, and lasted 10 yrs. When I went to replace it, they no longer carry an 8-yr battery. I guess it was too good, so they discontinued it. The price of batteries these days is outrageous.
I owned service oriented businesses as well as a retail business for several years. Although most customers were very satisfied, every once in a while there is a person with the mind set that they are always right and your initial time is not worthwhile. I could write a book about the few customers that thought that they were entitled more than anyone else. It made me appreciate the regular customers more and more.
Happy Birthday, Bre. The problem with the batteries at the box stores is they can sit on the shelf for months or years before they are sold. Years ago the batteries were delivered dry and the acid was added at time of purchase. Can't do that anymore. The clerks kept injuring themselves with the acid. Liability insurers demanded the batteries to be delivered complete. My 2020 Chevy Duramax required both batteries to be replaced after six months. It turned out that GM suffered huge warranty losses for the replacement of hundreds of thousands of batteries. It seems that the factory had been installing batteries that had been sitting in warehouses for three or four years with acid already installed. Go figure.
The cost of living in this litigious society...
Never just instal a new battery without giving it at least 24 hours on an intelligent charger like a CTEK unit as soon as you get home...
That initial 24 to 48 hour charge absolutely tops off the battery to 100% charge....
something it just doesn't have when you just drop the acid in it to "get it going" at the factory/distributor....
I don't know about part stores, but our battery supplier rotates out our batteries if they sit on the shelf too long. Never seen one hit a year old before rotation either.
Happy Birthday Bre! Your age will always be 22 on your birthdays each year. 😃
Happy Birthday, Bre! Thank you SO much for your hard work!
I work at a body shop. We repair older cars and wrecked trucks to sell. I have seen more crap batteries in the last 2 years then I have my whole life. I have seen new batteries not last a full year before they go bad. Then I seen some go way beyond what they should, but those are always older batteries.
Happy birthday to you, happy birthday to you, happy birthday dear Bre,, and don't sweat the BBB......
Thanks for the intel and the humor. Just be careful letting the parts store do "Free" installs, sometimes the installer doesn't have a clue!
Happy Birthday, Bre! My Dad would be 89 today and my baby sister is 58 today, born on his birthday in the '60's! I'm my worst critic and I get how sad you feel when hit with something from a disgruntled customer. I can't seem to remind myself that some people are just idiots. The BBB can be a bit dicey at times if you don't pay their fees and obey their rules. They exist to collect fees for ratings and to handle consumer complaints. I used them once against a former Employer and won my case for an improper situation. Just do you. Like looking for eggs in WM without one that's cracked, there's always going to be one. We love you! Btw, I collect pins! I buy some new and others I find in Thrift Stores. Those are the best!
Just an FYI. The vast majority of batteries these days (especially parts store branded) are made by Exide. If you got 3 years out of one, count yourself lucky. Even the once great Interstate batteries are Exide now. The only ones that I have found to be reliable anymore are Deka. They're good enough that I run my entire house on them. I've got some in service in my vehicles that are 12 years old and still test strong.
I always had great experience with Yuasa batteries in my motorcycle. They are owned by Deka. They are expensive though. For the truck, I bought a $79 Walmart battery with a 1 year warrantee, that was more than 4 years ago.
In 42 years of computer support, I've had idiots like that. Or ones that want me to perform miracles because they are too stupid to do basic maintenance. And my experience with a mower shop when they charged me twice and didn't fix the problem...A mate of mine who knew mowers fixed it and showed me what was wrong and why. Sigh, there is good and bad on both sides sadly. Keep on rocking Chickanic, I salute you.
If someone ain't complaining, you ain't doing something right!. Happy Birthday.
Happy Birthday, Bre. Love your channel. As for the BB I used to have a small; and there is NO WAY you can please everyone no matter how hard you try. But, you have to respond to those complaints or it counts against you. Best to you,
Your "diagnostic fee" should be higher and should be collected UP FRONT. The copy of the work order you give the customer should designate the amount of time the property will be kept after completion. Charging storage is perfectly appropriate. It is amazing how expensive vertical shaft engines are.🤯
Happy Birthday and many happy returns! 🎂🍾
My birthday is next week
Happy birthday, Bre. The prime highest quality lead was bought up by Chinese manufacturers from the mines in Herculaneum, Leadville, and other lead mining towns in Missouri. That left poor quality lead for our makers of batteries to use as raw materials. Many motorcycle batteries are one year warranty. Lawnmower batteries, well that's your field of expertise. The last battery I got for the John Deere 318 last month was only a 90 day warranty, bought on Central Ave in Hot Springs AR.
Happy Birthday "My little Chickadee" kanic.
She is a nice little bird ain't she?🐤
Happy Birthday 🎂 🥳
Some people have un-real expectations, let it roll off.... As a retired mechanic, if I had a dime for every time.... LMAO.... you can be as honest as the day is long, ... butts still !!!
Happy Birthday, love the channel 🤗
Reminds me of the time I worked at Sears Parts and Service department back in the 90s. A guy brought his mower in and I tagged it up to be sent off for repair, unfortunately I had been living in the UK for most of my life up until that point, and wasn't quite used to the US date format. So instead of his ride on getting repaired on the 9th of March, it was scheduled for the 3rd of September and was duly lost at the repair depot.
When he came back two months later asking where his mower was, no one could find it. He saw the funny side, helped no doubt by a brand new mower free of charge.
When life deals you lemons you make lemonade!!! Happy birthday...😀😎
Specifically, have a b-day party.
Not me. I make lemonade when i feel like it, not when i'm told.
Dont sweat the BBB - they have absolutely ZERO power to do ANYTHING to you. Oh... Happy Birthday, to US!
Not being a 'murican, would my assessment of them be an NGO full of Karens sticking their beaks where it's none of their business in an attempt to draw advertising dollars from businesses at large?
I've never checked to see what the BBB thinks about a company. I think they are a thing of the past like an analog google review
Maybe the BBB doesn't have power but they have influence. Dell tried to send me to collections for THEIR mistake. A dozen calls to customer service (India) - nothing. Attempted to find a number in the US - unsuccessful. Social media - unsuccessful. Finally I lodged a complaint with BBB and within 48 hours somebody from Round Rock HDQ called me and fixed the issue. I guess they wanted to keep that resolved column in the green.
Just the power to take away your customers
Happy th Birthday Chick and wishing you many more!
Happy Birthday!! Enjoy! You are much appreciated by us, the viewing public. Later I will look to see if I have any unusual pins for your gardening hat. You're the best!
First - Happy Birthday !!!! Second - Amen !! Third - rule # 1 - don't sweat the small stuff. Rule # 2 - it's all small stuff. Reviews sometime hurt - but deep down you always know you did the right thing. Enjoy your day. Thanks for all you do, Nick
I ,again, want to say thank you for your videos. The tips you provide are priceless and have helped me in the past. Have a groovy day!
Our sign says after two weeks, it's a $5 a day storage fee. After 30 days, it becomes shop property and will be sold are disposed of. VERY rarely do I ever enforce that, but I have had to a couple of times. You are WAY more patient with customers than I am!
I would do minor AC repairs and occasional full engine rebuilds on classic cars for people at work (non car related). I always rejected inquires from people I knew would be problematic from experiences with them at work. My hat's off to you for dealing with the general public! At least I could "prescreen" my customers LOL!
Happy Birthday, mower thief!! Ha!
Don't you just love people who want the world from service providers but don't want to take responsibility for their actions or inactions like the guy with the mower? Kinda like Hunter, who left his laptop at a repair shop for a couple of years, and it had all his bad deeds on it in video. Wow, so smart. Not really.
Oh Happy Birthday!
Love your youtube channel.
Wow wow wow I feel your pain. Happy Birthday! You will be fine. 😊
Happy Birthday !
Batteries do not last anymore. They made the plates thinner inside and weakened their longevity.
More $$$$ for Less Battery!
Shrinkflation ? 😊
I agree the new battery s suck don't last long anymore and the prices are outrageous ...HAPPYBIRTHDAY To You !
Your skin may have "hardened" but you still have a soft heart! Hard not to take unjustified complaints personally. But having a sense of humor about it certainly helps. This particular customer is always blaming others for his own mistakes. Three calls AND a postcard should suffice as proper warning. And noted, as you already have.
The shop I get my garden tools sharpened they make you pay up front because people don't pick-up there stuff and they end up storing it to Happy Birthday have a great day
Happy Birthday. It’s my 50th wedding anniversary.
My wife is tough.
Happy Birthday!!!
BBB is a joke. You get a good rating by paying your fees.
You can also ask the Secretary of State office if a corporation is in 'good standing'. Then ask what is required to be in 'good standing'; the answer "pay your fee".
By the way, that mower was stored under my house. How did you get it out without me knowing?
Thank you, I am glad somebody else is aware of that!
Happy birthday! People have really been getting impossible to deal with. They either dont care that prices have went up everywhere or find an excuse to screw eachother over. I do tree and lawn service we dont have an easy gig!
Happy Birthday!!! He must not have mowed his yard all Summer. It’s a shame but it’s got to the point where documentation is necessary.
😂 Saw a "Bad Review" once for an all you can eat buffet. They said the service was terrible. It's self-serve!!! Complain to the person in the mirror 🤣
That's right up there with the lady that complained that the nation of Spain "had too many Spaniards."
Happy Birthday, Chickanic! But....shame on you for not hiring a detective to locate Mr. R! 🤣🤣 OMG! Thanks for the laugh! 🤣🤣
Bre, Happy Birthday! 🎉 I enjoyed the BBB stories, you will never please everyone, but you try. Garden looks great, I hope CZcams produces great results as it should with all your hard work.👏🥳👍🏼
Happy birthday, Bre! I hope your day was beautiful! You go above and beyond with the work you do but unfortunately there are people out there looking for a freebie any way they can get it. You rock and I absolutely love your content, so please keep it coming!
Happy Birthday Chic.,..🎉🎉🎉
Happy Birthday Super genius.
We had a 2002 Honda CRV - the OEM battery lasted until 2014! By the time we traded it in 2018 - we had replaced the battery 2 twice! Meaning, the OEM battery lasted 12 years and the new battery lasted 2 years.
I have a good idea what happened with the guy's mower. He probably bought it still in the box or ordered it online. Almost all consumer push mowers ship dry. There was probably a quart of oil in a package somewhere in the box but he never added it.
There are TWO things that I learned,the Hard Way.. 1.) In my small repair shop,I had a sign that stated,"MUST have a valid phone number-Also, Upon estimate or repair,you will have no more then 7 days to pick up your Item or forfeit to the Recycling Center" 2.) I stopped buying O'Reilly batteries becsuse they changed production to a lower quality,makeshift battery company.. I have had better luck with Walmart batteries...Also-- I periodically check the strength of all my (car)batteries,to prevent being stranded in the Mohobby Dessert(never been there but,still)...As with my Solar and Wind Power projects,I am CONSTANTLY rebuilding my own batteries and I have enough to power my house for SEVERAL hours
Batteries usually have increased internal resistance before they fail. Definitely need to check the battery state of health and fluid level at least twice per year to avoid being stranded. A bad battery will continue to start an engine for a long time before complete failure. It’s also hard on the alternator.
Problem is, depending on the state just a sign many times wont stand up at all if someone wants to pursue it.. Maybe you put that sign up after they dropped their unit off? Maybe they didnt see it. Even having signatures for that kind of stuff sometimes wont hold up if someone wants to push it.
@@DB-zp9un Colorado has strict laws on what a Customer agrees with-- With My last Court case-- The Judge ordered the Shister/Customer to Reimburse me for my waisted time in Court
@@raysoucie489 so signs are good enough in the eyes of the state? That would be awesome lol
@@DB-zp9un And the State will enforce the said "Storage" fees
Happy Birthday!!
Keep on keeping on...and thanks for sharing your knowledge!!
Happy Birthday Bri, Love what you do for us all, Great job! Have fun today!
You can steal my mower anytime!!! Happy Birthday!🎉
Happy birthday young lady! The BBB is just a way to hurt small business.
I disagree the BBB got my Mini van fixed under warranty when the dealer kept giving me the run around.
Very much dependent on the persons in the local BBB.
Local boys can be corrupt....or very fair....
YMMV
Happy birthday.
I have had no bad reviews after 10+ years in business (at current business) but have had 3 paypal disputes. 1 was due to slow freight that occurred in 2020 due a bug that was going around, 1 was a cranky customer that thought they should get free freight and the other was also a slow freight to an Eastern European country. All 3 went my way as in each case I had shipped goods within 24 hrs and had tracking details (and photos of the parcels). Some customers just aren't worth the trouble.
As handy as I find O'Reilly's, the best place for car batteries is Costco. They have a FREE REPLACEMENT warranty, not a pro-rated one. If your battery fails within the warranty period, you get a new battery or your money back. Believe me, I was shocked when I got a free replacement. Hard to beat that! Thanks for your videos - I've gotten a few valuable tips already, and I only discovered you today. Cheers!
HEY! A great big Birthday shout out to my favorite lawnmower lady
5:57 O'Reilly will also give you 10 bucks store credit for old batteries you bring in
Seriously? I wonder if that's a company-wide policy or maybe just a cool local O'reilly's store where you live. I've got 3-4 batteries sitting out back I'd like to get rid of & it sure wouldn't hurt to put a little scratch in my pocket at the same time. I do believe it's time to make a phonecall
I don't buy any batteries from an auto parts store, the battery I currently have in my van is from Batteries +. I bought it in 2015 and it is still going. It has a 6 year no BS warranty. If it fails with in the time period they replace it!. It is the most expensive battery I have ever bought and it is the only one that has brass terminals. I need reliability because my van has a chair lift for my power chair. Even though I have this battery, I always carry my GOOLOO 4000 with me at all times. I top it off every 2 months. I think I could use it to give each battery a hit on my chair if my charge ran short but haven't needed to so far. Happy birthday sweetie!
There are only a few companies that manufacture car batteries in North America like Johnson Controls, Exide Technologies, East Penn Manufacturing. Where you buy the battery and the label on it doesn’t change how it works.
@@yeahboi355 the one he speaks of still may be made by them but he clearly pointed out features you dont find on the average one. like brass. 6 year warranty
hate to break it to you, that Battery you bought in 2015.. the waranty expired on it in 2021. Its now 2024. Time to get a new battery.
Having problems with customers who don't pick up equipment and can't be reached? Try working in a motorcycle shop if you want to take that to the next level. #1 excuse - " I was in jail.....".