WWF-Malaysia Complaints Resolution Mechanism (Jahai version)

This video is about WWF-Malaysia's Complaints Resolution Mechanism (CRM). WWF-Malaysia is committed to ensuring that the external stakeholders with whom we work benefit from - and are not inadvertently harmed by - our conservation actions or those of our implementing partners. To hold ourselves accountable to our social commitments, WWF-Malaysia has established a CRM to address complaints in a safe, timely and effective way. The CRM is a formal channel to receive and respond to concerns raised by stakeholders who may be affected by WWF-supported conservation activities. It is hoped that this will help to resolve conflicts, improve mutual understanding, strengthen accountability and provide a foundation for increased collaboration.