Square Reader for contactless and chip: Getting started guide (Australia)

Learn more about using your Square Reader and search our Support Centre at www.square.com.au/setup.
Watch how to charge, connect and accept payments with your Square contactless and chip reader.
Transcription:
Here’s everything you need to know to get your Square Reader set up and running.
The Square Reader for contactless and chip has a chip card slot, a power button, a port for the charging cable, and an NFC antenna built inside.
The battery should last all day on a single charge with normal usage. To check the battery level, press the power button. Four green lights indicate your reader is fully charged and ready for payments. Three or two green lights indicate a partial charge and that it can take even more payments. And one red light means your reader needs a charge immediately.
To charge it up, plug the cable into your reader and a computer, USB wall charger, car charger or USB battery pack. It should take two to three hours to get a full charge.
Four green lights mean your reader is ready for business.
Now let’s connect your reader to your device.
You can connect Square Reader to your smartphone or tablet via Bluetooth LE.
Make sure your device has the latest version of the Square app. You’ll need to do this before you can connect Square Reader.
Next, go to your device’s settings and turn on Bluetooth. Now you’re ready to pair your device with your reader.
Open the Square app. Go to the menu, Settings, Card Readers, and then Connect a Reader.
Press and hold the power button on your reader for about three seconds. When the four orange lights start flashing, release the button. The Square app will automatically pair with the reader.
Your reader may go to sleep to save power. If it does, press the power button once and the Square app will connect instantly.
Square Reader comes with a USB cable so you can connect it to Square Stand.
Plug the cable into your reader and your Stand’s USB hub to accept payments and keep your reader charged all day.
Square Reader connects automatically and you’ll know when your reader is ready.
You can also connect with a Dock for Square Reader.
Place your reader into the dock with the USB port facing downwards. Then, set the clip in place to secure your reader.
Take the dock’s USB cable and plug it into your Stand’s USB hub.
The dock charges your reader, gives it a home on your counter, and positions your reader to accept contactless payments and chip cards.
Now let’s start taking payments.
You can accept contactless payments and chip cards with Square Reader for contactless and chip.
Make sure you position your reader so it’s within reach of both you and your customers. This lets you accept payments quickly and easily.
Select an item from your library or enter a dollar amount for a new item. Then, tap Charge.
Wait for one green light to appear on your reader. This means it’s ready to accept payment.
To take a contactless payment under one hundred dollars, no PIN is required.
Have your customers hold their contactless cards or devices near the reader.
Four green lights will appear, and when you see the checkmark, you’re all set.
For larger transactions, your customers will need to enter their PIN on your device.
To take a chip card payment, tap Charge, wait for one green light to appear, then insert the chip card into the Square Reader chip-side facing up. Leave it there until you see the checkmark or four green lights appear on the reader.
For certain transactions under $35 and any larger transactions, your customers will need to enter their PIN on your device.
To swipe cards without a chip, just use your Square Stand’s built-in magstripe reader.
To learn more about setting up or taking payments with your reader, go to square.com.au/setup.

[@JennyWren1118]

Is there an option for a set and forget payment on Square Reader so buskers can get payments? so I can set an amount and people can scan and pay as I am playing and singing ??

[@squareau]

This functionality isn't presently available with Square Readers, but you can use QR codes for this purpose. Reader more about creating QR code based payment links at squareup.com/help/au/en/article/7142-set-up-self-serve-ordering-and-qr-codes-with-square-online

[@kicoachingkate]

Do I have to have a stand with my square reader, or can I just use it with my mobile phone? Also is it good to have a dock?

[@squareau]

The Square Reader is designed to be paired with either your mobile device, tablet, or the Square Stand, catering to your individual preference. To understand the process of pairing your reader with your chosen device, refer to the instructions provided at this link: squ.re/3d1zQw9. Meanwhile, the Dock for Square Reader is an ideal choice for businesses seeking a countertop payment station. This compact solution not only ensures continuous charging of your reader but also maintains a constant connection to your device for convenient accessibility during transactions. To view The Dock online, head here: squ.re/3HF3Z0c.

[@leajohnson6817]

Can I use this if i live in New Zealand?

[@squareau]

Not at the moment - Square is currently available as card payment processor in the US, Canada, Japan, Australia, UK, Ireland, France and Spain. It's always possible we'll expand to new markets in the future, though don't have anything to announce right now.

[@XXUNDERCROSSXX]

In set up it’s online giving me American options not the Australian ones , how can I fix this ?

[@squareau]

It sounds like you've accidentally signed up for a Square account in a different region. You can use this sign-up link to create an Australian Square account: squ.re/3yF4unR

[@hotshotexplore]

When I order the square card reader, does the plug come with it?
And one more question: you said that for larger transactions they will need to enter there their pin bit I don’t get which pin..

[@squareau]

A charging cable is included with the Square Reader. Your customer will be prompted to enter their pin on the screen if the transaction requires it.

[@hotshotexplore]

@@squareau ok got it! Thank you 😊

[@sultanalnaqbi1975]

Does the square reader work in the UAE?

[@squareau]

Not at the moment. Presently Square is available for card processing for businesses located in the USA, Canada, Japan, Australia, UK, Ireland and France.

[@speedyspr9618]

How about the copy of the receipt

[@squareau]

Learn how to send digital receipts from your app here: squ.re/3bJ9Pkx. If you have a printer connected to your POS, you can enable printed receipts with these steps: squ.re/3nvjca4.