How To Remove Negative Reviews On Amazon (the right way)
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- čas přidán 4. 08. 2024
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Amazon Buyer Review Terms of Service: www.amazon.com/gp/help/custom...
Negative reviews can kill an #amazonfba listing.
❌ Lower conversion rate
❌ Less trust
❌ More expensive PPC
❌ Plummeting organic rank
And, historically, negative reviews have been almost impossible to remove.
But there's a silver lining. Amazon has come out with some incredible terms of service compliant ways to have negative reviews removed, to address customer concerns, and to have negative reviews turned to positive one's.
In this video I break down three legit strategies you can implement - literally today - to remove or change negative reviews.
Let's go!!!
0:00 Intro
1:12 Method #1
4:38 Method #2
5:40 Method #3
#howtoremovenegativereviews #amazonfbasecrets
This is great! Especially that first method; some of my most positive reviews have come from refunding or addressing initially negative ones.
Good stuff! We used ChatGPT Google Sheets add-on and just asked GPT whether these reviews go against TOS or not (and we gave GPT the URL for TOS). Saves a lot of manual work!
Thank you, as always top level advice
Hi Adam, thank you so much for sharing this insightful video on how to remove negative reviews on Amazon. As a seller, I've had my fair get negative reviews and it can be really frustrating to deal with them. I appreciate your clear and concise explanations, and your positive attitude towards the whole process. Your video was both informative and mind refreshing, and I look forward to implementing your strategies in my own business. Thanks again for sharing your expertise with us!
If u want we also can help you to down your product bad Review from 1st page . We can also help you with amazon review helpful vote, question - answer, Seller feedback also
yes its really insightful video
I worked hard to build my brand and a hateful family member went to my product on Amazon and left a negative review that is libel . How can I get this removed . This person never purchased my book or read it .
Thanks, this was helpful
thanks, useful information!
Hey Adam, the feedback manager only seems to handle Brand level feedback removal, it doesn't seem to allow for removal requests for ASIN level feedback. What am I missing?
Awesome thanks Adam
Useful video! Hadn't thought of doing number 3 before, I just assumed amazon would never remove any reviews.
Hello do you need review removal on your website
I can help you do delete bad comment and reviews on your website
Great Vid Thanks.
How do you raise a ticket for Amazon to review if a product review is against their guidelines? I keep trying and it keeps directing me to a feedback review and not product review
Great content!
When creating the case, what do you think is the best topic to open the case under?
Great video!
Hi Adam! Big fan of your content.
I noticed that they recently performed some changes to the SC UI, and Customer reviews is no longer available.
What do you recommend considering the most recent changes?
I submitted a ticket using the 3rd method because there’s a non compliant review about product damaged and all they respond with is “go click the report button under the review” which I already tried. Is there a certain way or place to submit the ticket on seller central? Am I doing something wrong?
Thanks Adam, i have contacted the amazon seller support, but they say this is not something they handle and the only way to report a review is going under the review and clicking "Report" but there you cannot even write a thing.
Same here.
Thanks Adam, I found massive value from this video and came at a time when I was dealing with a barrage of negative reviews.
How does this work for self published books on amazon? I get lots of haters on my subject and a few with just bad mailing damage and amazon refuses to remove it.
Hi Adam, thanks for the video. For method 1 to work, I am not sure if Amazon allows you to send customised messages. It is a generic template message from Amazon to the customer. Unless they have changed it or am i missing something?
You reply to the thread once the templates message has been sent out
@@AdamHeist I wonder how I never thought of that. lol.. Cheers, mate!
@@AdamHeist I am a buyer and was finally contacted by the seller who was apologetic and actually offered to send a replacement product at no charge, so I would like to delete the negative one star review that I left for him as a seller. How do I do that on the iPhone app? Thanks in advance for your help.
Great content as usual. The only question I have, for method #3, how do you submit the ticket? Through get support? sorry for the basic question. Thanks Adam
same question here, that would be important
Adam did a great job showing the help file and the what to say. To help him out I'm going to supplement him on the how to file the ticket part. You can do this in the case log under:
Selling issues on Amazon
Products and Inventory
Product Reviews
I have a picture and guide on how to do this, Adam if you want to share it just google negative product review removal myamazonguy
Anyone knows where to submit the Tickets?@Adam Heist ?
How to create a case using method #3 ?
Thanks for this video. But, to my knowledge, method #3 is false and does not exist. Exactly how do you "submit a ticket" and even "up to 10 tickets at a time" in the referenced method #3? There is no feature within the seller central case log to report product/ASIN level feedback (aka product reviews). If you try using the regular case log, you'll be directed to "feedback manager" (which is for seller level feedback not product) or directed to "report abuse" (which is for reporting other sellers, not buyers). If you use the "report abuse" link under the individual product review, there is no associated "ticketing" process- there is no where to leave remarks, no ticket ID provided, and no follow up from Amazon regarding the status/ruling of the report.
Why do I not have that 'Customer Review' option under the Brands dropdown?
Do you have sample text you can share for a review-removal request that was successful? I get rejected even if the review is blatantly against TOS.
Hello do you need review removal on your website
I can help you do delete bad comment and reviews
I got a bad review due to printing error on Amazon side how do I fix that
Amazon changed the review removal process slightly. You can no longer give a customized message like what you wrote. All you can do is send the generic template Amazon has created for you and prays the customer changes or removes the review.
How do you create customised message in Method 1? From what I can see it goes out with default Amazon message which is pretty cold and doesn't invite buyer to respond.
Same for me.
Sorry you send templated message (which opens thread with the customer). Then you add the custom message to that thread.
@@AdamHeist Thanks for confirming. We've been using this for months and response rate is very poor unfortunately from our experience.
@@Yorlasty The custom message has a much higher response rate.
Adam, I tried this method to no luck. What's the trick? Submitted 2 cases, was directed to Amazons "Community Help" email address as the Seller Central team suggested, I get no responses. . What really is the trick??
How many Bad Reviews can be submitted for removal at the same time? Or we do it one by one?
Please demonstrate how you submit ticket on step #3. Hope you notice
hi adam, is there any way to contact buyer who give 1 star rating without review?? i try the first method but it didn't show up
up
I only get a Contact Customer message that gives either a "Courtesy Refund" or "Customer Support" templated message. Where are you seeing Send the customer a message?
Sorry you send templated message (which opens thread with the customer). Then you add the custom message to that thread.
I used to be able to send a customized message but for the last month or so only see the 'courtesy refund' option too. I questioned Amazon about this and was told they had taken away the feature because people were not using it. I don't believe the last few words of course.
@@AdamHeist Yes I do not get the option either - I have the option of courtesy refund or Contact Customer - but that opens to a fairly useless Amazon scripted message - there is no opportunity to change their text... It seems odd that this is open to some people and not others?
@@jeanettelloyd-stern2029 Answer above. You reply to that thread with the automated message with your custom message.
I reached out to the customer, told her she could keep the product, and also refunded her for the purchase. Unfortunately, she chose not to update or delete her negative review. Other variations of the same product got impacted by her negative review, even if she didn’t purchase them. It was a new listing at the time, and the first review it received was negative and unreasonable. Contacted Amazon Seller support several times. Back and forth with no positive results. It’s been months, and nothing. Very frustrating!
Is there anything you can do about people that have left 1,2 or 3 star ratings?
That’s what this video covers:) if you are looking for revenge, no!
@@AdamHeistMaybe mine just don't fall under any of the methods in the video. The ratings are more than 90 days old so don't show in Brand Registry. I don't have sellerise but might try that and because they are ratings not reviews there is no text or anything I can contest with seller central. Is there something I have missed that might be able to get them off my listing?
Thanks for your help Adam, big fan of your content dude!
If a review removal gets denied, can I request it again a few days later?
Hello do you need review removal on your website
🔥🔥🔥
@Adam How can I identify ratings without a customer review voice? This is the big pain that we seller have
Hello do you need review removal on your website
@@d_realalpha what does it cost?
@@denne47 how many bad reviews do you have on your account
@@d_realalpha I ask for friends, pls tell me the price for 1 remove
@@denne47 $5 for 1removal
What about removing a one star review that has no written review with it?
From our experience you are out of luck. There is not way to contact the buyer and when I contacted support with this issue, they basically said there was no recourse. Actually think it leaves the door open for a competitor to bash your product.
What about reviews that dont leave any content just somehow clicked 1 star and doesnt have content
Please share if you find any solution on this
But how to I remove one of those "one-tap reviews" that leave no actual review, just give me a 1 star with no explanation?
How do you deal with those who just leave a review without writing anything
@@5116david I know we are just talking to ourselves here, but also - how do they even DO that? I tried is from my buyer account and it forces me to write something when I leave a review?
Yes please address this
@@Maria-mh9jp I think sometimes it may be an error even due to Alexa. Often Alexa will ask me from my Echo Dot "You just bough X product, would you like to leave a review?". Maybe Alexa is misunderstanding the star rating they want to give.
@@LeftRenalVein I love the our of the box thinking. Also, I didn't know Alexa does this. Does Alexa allow you to leave a rating only? (no written review) I still dont understand how people do that. As an amazon buyer, I don't have this option.
The right way to remove one star reviews is to stop selling garbage.
Also, you can so easily remove it as a seller, that I don't trust any rating on Amazon. I'm not buying there at all anymore.
Even the best products have non compliant negative reviews worth removing.
@@AdamHeist sure.
Even tho I tried putting an honest review once I bought actual scam product (expert opinion).
I was left with deleted review and "a first warning" not to leave reviews which are not compliant anymore.
You can return for a refund but that is not enough. That will not deffer shit product sellers because those products are cheap crap and not everyone will return.
Not allowing honest reviews is Amazon cancer so I dont use it anymore. For retail that is.
Its impossible to remove Az reviews.. sorry.. esp FAKE paid by competitors reviews..
Not easy doesn’t equal impossible.