POV: New Hermes Employee Reacts to Clients' Asking for a Birkin or Kelly
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- Äas pĹidĂĄn 10. 10. 2020
- Hello lovelies,
In today's video, I pretend to be a brand new Hermes employee who gets asked by many shoppers for a Birkin or Kelly. As the day goes by, this very friendly and upbeat Hermes SA starts to become jaded by all of the requests for Birkins or Kellys with no sales made yet. By the end, she becomes an Hermes SA that may seem as "rude" to others but is just tired of customers who ask for a B or K with no real interest in the brand nor the store's other goods.
Note that this POV was inspired by Isaac's original POV video. Reference: Isaac's Channel - / alohaike .
This video was all in good fun, so I hope nobody takes it too seriously. Thank you!
Please give this video a thumbs up if you enjoyed it, and hit that SUBSCRIBE button to stay tuned for upcoming luxury videos... every Sunday. See you next time! đĽ°
XOXO,
Juliet
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the reality is we as consumers condone & fuel this link selling behaviours by participating in these selling tactics. Hermes will continue to do this until no one is begging for their birkins or kellys...
Speak for yourself some of us do not beg for bags lol
@@katemiller7874 many do..
Word.
@@katemiller7874 Yes, they behave like curaters for very rich clients. The company actually pays them to do this and it makes them keep their jobs.
the reality is their bags is exclusive enough that they don't have to care about you consumers. They will sell out anyway.
Wouldnât allow myself to be treated in a ridiculous fashion by any sales assistant over a handbag, I donât care who theyâre made by.
I find beautiful purses at Marshallâs at great prices. I feel superior to the idiots who spend tens of thousands on a purseâŚa frikking purse! Only those who know the price of things but do not know true value of things, put up with the crazy behaviour of this store and their ridiculous prices. Plus, the purses look like old lady purses, so thereâs thatâŚlol.
Totally agree
â@@Katrn30 nothing you will ever find at Marshall's could ever compare to the Art that is HermĂŠs products but especially the bags. All genuine HermĂŠs products are hand crafted using the best n most rare materials in the world. Take the Kelly or the Berkin handbags for instance, like every item HermĂŠs sells, one artisan constructs the bag start to finish, taking up to 48 hours for a single bag contrary to anything found at Marshall's made by some machine or a child in a sweatshop. Plus, those two bags in particular retain their value better than most cars, making it a very safe investment with a consistent solid ROI.
@@joseph8853 I would never value a ridiculous thing like thatâŚ.never. There are more important things in like than worshipping a stupid leather bag. Seriously some of you are in serious need of a real life. And the purses are still fugly.
@@Katrn30 I think people need to own one to truly understand it. They are assets and those who can afford them they are worth it. If you buy the right items they are appreciating assets.
You are giving me serious Anne Hathaway vibes like in Devil Wears Prada. Great skit!! Loved it.
Aw thank you! â¤ď¸â¤ď¸â¤ď¸
I was about to comment that
Weâre truly in hell for a business model like this to exist and be successful
I think most consumers are used to a company that operates with a business model that is focused on scalability and growth, and Hermès and other high end companies operate on a business model based on exclusivity and value. Thatâs why a lot of their handbags are considered investment items and go up in value.
@@jamesbaxter222 but not quality. It's not exceptional. It's just another bag.
@@aceimus5319 the quality of Hermes is superior to what other brands offer like Chanel (Went up once at the boutique, the sa tried to hide the scratches on the bag. Most people who own Chanel bags will tell you how the quality and finish have decreased), Dior (SA herself said that the quality of every almost brand has decreased).
It's for people with a humilation fetish lol
@@Awardrobeofwonders they get scratches, stain, and all. Just like any other bag.
OMG this is hilarious!! Her (your) transition from "I'm not comfortable lying" to "sorry, we don't have any" is just so perfect! This new employee is now perfectly adapted to HERMES atmosphere đđ
Wow thank you so much for the compliment đ Yes, sheâs finally completed her initiation and is ready for lots more Hermes clients đ¤Ł
I read the title and immediately clicked LIKE! Hermès is most def full of it! Iâd rather buy Pre-Loved and get exactly what I want THEN save $5K!
Your acting is really goood! Some skills there! I totally could picture the âmgrâ & the âcustomersâ u were talking to, and I was so drawn into the story!
Awww thank you so much! That makes me so happy đĽ°
This broke my heart for the SAâs of Hermès đ˘ I could only imagine how frustrating it is to have your income and job depend on sales and the most desired product you donât even make commission on.
This was hilarious! Somehow lux shopping has bubbled into my timeline and these vids are really opening my eyes. What a world.
Thank you! đ¤â¤ď¸
oh my, i didn't know this kind of business model/culture exists. now if it's like this, the SA is put into bad position. Customers will blame her for being rude and not selling the bags they want, the company management will blame her for not making sales, tho they themselves are preventing her to sell the bags when she could.
I finally understand the Hermes game. If they dont have the ratio system, nobody gonna purchase other product that contributes most of their profit from.
Great video!!! You nailed it!! I have Hermès SA , Iâm not playing any reindeer games to get a bag!!!
I like the way you went from being honest to totally lying! Lol đ Itâs funny how people can forget their morals!
Thanks for all of the love on this video! Just a quick disclaimer, I love Hermes and most of their SAs are quite lovely. This was just a creative expression of me portraying an SA transitioning from being super eager to please to more professional and curt due to the constant demand for Birkins and Kellys they must receive on a daily basis. I sympathize with both the customer and the SA in this scenario. Enjoy!
How about this...person walks in and says my name is Shiloh jolie pitt, and I want a Birkin and Kelly for my mother NOW! Then watch bags appear as if by magic instantly. And THIS is where the sheep like to beg for goods and spend their hard earned money? BWahahađđđđđđđđđđđđđđđđđđđđđđđđđđđđđđđ¤Şđ¤Şđ¤Şđ¤Şđ¤Şđ¤Şđ¤Şđ¤Şđ¤Şđ¤Şđ¤Şđ¤Şđ¤Şđđđđđđđđđđđđđđđđđđ
Calm down. @@beelauren7711
So say for example, my Mum who is a nurse, is an Hermes enthusiast and saves for years for a Kelly or a Birkin, summons the courage to walk into a store to ask to buy one and is told no. Sorry Hermes...I'll be taking her to Chanel.
How can you be an enthusiast if you've never even been in a store?
Oh and then even more fun begins when Chanel has announced plans to do the same thing! đľâđŤ
@@JackOllie4 wow what a hero
Iâm sorry for your mum but she is not the target for Hermes. Hermès targets extremely rich people.
@@walideg5304 Thanks for the dick response
Should have ended with a ÂŤ Oh we just received a unique piece, a Birkin bag. Just wanted to bring it out, if ever you were interested! Âť
Omg love that! đ great point
Yesss totally! Great video btw
Even more hysterical when I got to the very end. đ¤Łđ¤Ł
yay! haha glad you enjoyed it!
This is such a great video, your acting is incredible, just like an actual Hermes SA! Bravo!! đđ
Thank you! đ¤
Oh my!! This is hilarious đ Youre awesome. Definitely nailed it đ
Aww thank you!! â¤ď¸â¤ď¸â¤ď¸
Best video Iâve seen in a long time! Absolutely spot on! đđđ
Hilarious! Seriously, the tears were worthy of an Oscar. You got me to subscribe with this video :)
Aw thank you! â¤ď¸
I laughed so hard this parody! You're GREAT! And you look like young Elizabeth Shue.
aw thank you! I'm glad you enjoyed it. ah love Elizabeth Shue, thanks!
I love seeing this perspective. đđžđđžđđđđž
This is brilliant sarcasm, love it!
âYouâre an empowered womanâ đ¤Łđ¤Łđ¤Ł
The fact I need to sped fortune on products I do not want to be able to maybe get the bag I like and probably in different color and size turns me off! I am never going to give my money to such a rude and unpolite house. Btw very well done video. đ
You are exactly the type of client Hermes does not want, needs or wants to deal with. Since you do not care either, its a win win. Why do you even watch videos about it?
Came across your You tube chanel. You brought happy tears to my boring work day. Hilarious skit. Thank you đ
Aw Yay! So happy to hear đ¤đ¤đ¤
I had no idea this was how it was, i thought you were in a master waiting list in the company not by the graces of a random store manager to get it or not lol
This is so interesting because I donât have a buyers profile with Hermès but I walked in there four times to buy bags told them what I wanted, they showed me what they had and I bought one when I found one that I wanted! I have bought other things in random stores but this facade is really foreign to me!
New to hermes. Is it true they dont give commission to sa. Dam that just makes everything more disrespectful as time goes on haha
Gawd I love you, âI just met this girlâŚa very business as$ womanâ đ I fell off my Starbucks chair. People around me thought I was crazy and Iâm like,â no you have to watchâ, I had the whole place rollingđ with your video. I hope you got at least ten new subscribers out of it. I refused to show it to anyone else until they said they would subscribeđ.
đ¤Łđ¤Łđ¤Ł thank you so much Ally! I appreciate the support and glad I could provide some entertainment to you and your friends đ¤
Lol đŠđ I love this!! ..definitely enjoyed this â¤ď¸
Thank you!!! â¤ď¸đ¤Łđ
Awesome video! Just reminded me how hard it is for the SAs.
Of course! Exactly â¤ď¸
I donât feel pity for them they choose to work there.
Great job in the skit! I will appreciate my SA much more now! đĽł
đ¤đ¤đ¤
Omg. I loved this đ you are spot on and we still get sucked in unfortunately
đ always Iâm addicted đ¤
I thought for sure the last lady would get a bag without even asking for one!
HAHA
Omg this is so good. Hilarious and so familiarâŚainât theyâŚlol
Your are on the spot with all of these reactions:) I promise not to ask for one too soon:)
đ¤Łâ¤ď¸
This should go viral!
This is amazingly funny and accurate.
Nailed it! Awesome đđ˝
Thank you! â¤ď¸â¤ď¸
amazing! your acting is wonderful....and unbelievably truth to the story. LOL
Thank you!! Iâm glad you enjoyed it â¤ď¸đ
I appreciate the fact you liked my acting đ
@@JulietPicard I can tell you are really talented in acting or may be you are really an actress that I have just not noticed...
@@babycatcat1234 Thank you! Yes, I'm also an actress â¤ď¸ I've been working on my craft a lot more recently, so I don't mind sharing this side of me as much on CZcams haha. I mostly share my acting projects on Instagram or my Facebook page only. I just finished shooting a horror short film this past weekend
@@JulietPicard oh wow......I know that's professional.
I am very âforâ stores choosing who they sell to. It is about freedom for me. You donât want to sell me an item, I am fine with that. Because I also have the choice to ânotâ want to shop from them ever. Itâs called freedom. I have never bought a birkin, or a kelly, because I choose not to support brands that work this way. But I do think they should have freedom to run their business how they want. When I go shopping, I want to be pampered. It isnât about the âchaseâ for me. It is about treatment. And if I am about to drop thousands I want the experience for me to be top of the line. That is the original concept of shopping at boutiques, right? The âpersonalâ welcoming attitude. Hermes does not have this approach. So I wonât support them. Honestly, I donât understand the hype.
Agree 1000%! And all their bags are ugly too!
@Sylvie Exactly!
Same. I want a good experience or I donât buy.
Exactly! I lived all my life without one, i can die without one too lol!
In some boutiques you don't even have to spend thousands and they will still treat you like royalty. That's the places I keep coming back to. I'd never shop in a place where I'm supposed to make them feel special lol.
đđđ. Awesome video. Really enjoyed every single minute â¤ď¸
Thank you so much!!!! â¤ď¸ and seriously congrats on your potential Kelly order ⨠hope it works out! You deserve it
Juliet Picard : wow, haha, I still donât know if I can get it. But Thank you so much darlingđ
Of course! â¤ď¸đ
The irony is that the Birkin bag was inspired by a woman walking around with a damn picnic basket.
You are acting so well đ𤣠you cracked me up. Oh, so you know that the comment section on your new video is turned off? Anyway, have a nice day, lovely!
OMG You're the best! I honestly had no idea my comments were off on that video, so I just changed the settings. I hate when that happens! Thank you so much. And, I'm glad you enjoyed my acting â¤ď¸
I think most consumers are used to a company that operates with a business model that is focused on scalability and growth, and Hermès and other high end companies operate on a business model based on exclusivity and value. Thatâs why a lot of their handbags are considered investment items and go up in value.
Iâm so blunt I could never. âWhat do you mean why? How do I know your not just a Google robot tryna resale? Why you tryna come up on our hood before showing some brand loyalty? Prove you donât just live for the brand but are Hermes!â đ
hilarious and TOO true!
glad you enjoyed! đĽ°
âBusiness ass womanâŚâ đ love it!
People are pathetic thatâs why. I wonât participate in the foolishness
Ah i enjoy this video!
Really funny video! That is exactly why I will not purchase a "B or K".
Thank you! â¤ď¸
Crying đ đđđ I have an appointment and Iâm nervous now lol
Itâs okay! Theyâre super nice especially when itâs your Local store. This is just dramatized for comedic effect â¤ď¸
What happened with your appointment?
Will never beg a bag anywhere đ¤ Why we need to beg just only for a bag which costs so expensive....
Now i Get it!!
This is the funny, but sad truth! đ
I had been in retail all
my life sold million a year
never use this tactic..
I had never been instructed to behave as such.. if I was.. I would
Quit !
Love your presentation.
I love this
This is funny cuz itâs so true! Itâs also exactly the same when you call Sportsmanâs Warehouse asking about 9mm ammo. đ
Terrible for the employees⌠like she could have sold like 3 bags and got the commission. If I go to a car lot and want to buy a jeep donât try to sell me a pickup truck
Brilliant!
Thank you!
Can a new Hermès hire request to work at a department of the flagship not related to handbags, such as Menâs or Home Decoration? Or is he or she at the mercy of the brandâs staffing requirements?
Hi! I donât work for Hermès, so Iâm not aware of their hiring practices. This video was a parody
@@JulietPicard Ok, no worries.
Lol so spot on
I enjoyed this video very much đ
Aw yay! đ¤
Hahahahaha I love this đđđđđđ
So funny and so true
This is so real. I ALWAYS ask for a B or K
WOHA you are ready for BROADWAY !!!!đ
This video is hilarious you have a great acting skills so basically Hermès is just a lying piece of crap where people have to pass some elusive test and are discriminated by the sales person mood and evaluate it and really stupid things just like how this sweet girl had to go back and check with her manager to see if the buyer is worthy enough rich enough has the right look etc. itâs disgusting. So then the sweet lovely girl has to harden her self and act like itâs the customer whoâs âthe problemâ for daring to actually want to actually deign to come in to buy these products that are really in the end just nice bags. What a silly stupid game people take so seriously. I find the whole âjourneyâ âgameâ âwish listâ or Whatever nonsense you wanna call this crap silly. Basically you have to take a damn brand test. I donât see other luxury retailers making you prove a point and a test if you have the money you can buy some thing thatâs at the end I donât know that Lamborghini or Porsche Rolex or other high end luxury Retailers prey upon peoples insecurities this way ridiculous. I know it must be very hard to work at Hermès. Not the vibe in life I roll with to prove Iâm a valid person Maybe the sales associate should be pissed at the establishment and her management that she can only make commission on scarves Home Goods and perfume jewelry etc instead of being pissed that the customer actually asks for birkins or Kellys
Thank you is all I have to say I wish I knew this sooner
Cool vlog!
Thank you, Val! â¤ď¸
I never had visited Hermes store, but if i do I want this Sa (the first bit). It will make everything a little less intimidating đ.
Q: is there a chance for tourist getting the bags?
Youâll more than likely get the first one 𼰠this was just a parody and most Hermès SAs are wonderful. Yes, you can get a bag as a tourist a lot more easily in France (more specifically Paris)
Who trained you? What country Hermes is this...???
Hi Lucy! This video is more of a way for me to express myself through acting and provide a parody on the experience rather than something that should be taken seriously. I talk more openly about my Hermès shopping experience in the video I just posted today where I chat about my most recent shopping experience in the U.S.
Haha. So funny.
Lmao, eventually they BECOME that HERMES SA! Loyalty equals Dream Bag.
So funny đ¤Ł
that was good
I was told by the cashier that I should just go on vacation rather than to score a Kelly. đŹ
Wow.
Really cute!
đ¤đ¤đ¤
OMG! This is despicable. These tactics are discriminatory and there is no rhyme or reason to them. I think that only very rich people are able to buy these bags and they are able to get anything they want pretty much. Hermes likes to screw with them and say, "you think you are going to buy a kelly or birkin bag? I'm the frickin' St Peter of Hermes and you ain't gettin' one. But you might if you buy a bunch of other things you don't really want. But don't count on it. If you want a bag you should be able to plop your money on the counter, order what you want, wait for it to be made and wait six months to a year for it but you get your damn bag!
I agree. Under some circumstances, they let people order their handbag. I think everyone should be able to do that. Order, pay, wait, period.
I think of this is the way Gen perhaps the sales assistants need to be trained and have more experience in selling... and in particular being tactful and not letting out secrets. đłđ¤Łđ for real though đ
I love your accent â¤
đđâ¤ď¸â¤ď¸â¤ď¸
â¤ď¸
đđđđđđ
If you can't get any sales, considering selling the bags...
Wow so itâs real true what they say!? Can you talk about why they do it that way? Resellers are making such a huge profit. Hermes would be making more money if they werenât as strict and people wouldnât have to purchase from resellers. Thoughts?
Hi! So, my opinion is that Sales Associates get tired of people coming in and just strictly wanting a Birkin or a Kelly. I think it is best to build a relationship with your local Sales Associate and not just focus on getting the bag. If someone only wants the bag, then it may be worth considering the resale market. For me, I love a lot of their other products and have had an amazing experience Shopping with my local SA. Hope that helps! Iâll see if I can do a video on this too
@@JulietPicard I feel the same way. I actually love most of their items from different categories not just the bags. Iâm just wondering why Hermes doesnât just sell the bags since Iâm sure they know about resellers.
That's part of the problem. Resellers are getting bags and selling for double. It's not ok. I would think the supply is limited so they want to know you to stop the resale cycle.
@@jucaja Because it's all about hard to get game. If those ugly bags would be available to purchase any day of the week - nobody would want them and Hermes has really nothing else to offer that worth buying for $$$$$
If they just let everyone buy one they wouldn't be as much of an investment and people like the status of owning a Birkin. And people buy thousands and thousand of $$$ worth of stuff in the hope of getting offered a bag. They would probably lose money if they let anyone with coin walk in and buy a bag. I think it's really gross personally. I like the Kelly bag but I wouldn't want to give Hermes my money if I was rich.
Lol honey get another job...you seem too sweet for this snake pit.
I am sorry but birkins are not cute and not practical. Itâs just too damn much extraness for a bag. Itâs incredibly stupid.
It's yelling at a wall. At this point, customers KNOW what the deal is, but they keep playing the game; hoping they'll be lucky, thinking they'll win, or wanting the drama for content.
Eventually, your sympathy for the person yelling at the wall wains, which given the context, wasn't much sympathy to begin with.
Great video.
Lol
Undeserving label. They shouldn't have a shop front for the public...maybe just a personal office space for private appointments with a clientele data base they are looking for.
What a horrible company. Would not ever buy anything from them.
hermes wayyyyyy over rated who cares louis vuitton will give me what i want
Why would anyone even beg for a bag? What is it so special about Hermes bags anyway? I would just go to another great luxury house and find something pretty there. I could never beg and wait months and even years and embaress myself to that level over a PURSE. This is so wild𤣠have seen so many Videos about it and i still dont get the hype. What is the problem finding a brand that actually is willing to sell a bag for you without knowing you?
good job
Thank you đ¤
Yet people like Cardi B can have a whole collection of Birkin bags. đ¤Ş
Tbh if it was my brand I would just straight up exclude anyone mentioning those bags from buying anything lol.
I don't know if it's a realistic situation, but if someone came to my store and said they wanted to buy a bunch of stuff and then when they found out they couldn't get one item they suddenly didn't want to buy any of it anyway, I would tell em to F off and never come back.
A lot of luxury brands actually have the same business model as Hermes, you will only be offered the limited editions if you have a history with the brand. Both in designer fashion, but also with brands like Rolex, Ferrari etc..
Difference is with other brands people will happily buy a lot of the other stuff, while with Hermes it seems like 99% only care about those two bags.
Exactly! Personally before even deciding if I wanted a K or a B , I visited the store to see if I like the brand in the first place. Actually, I ended up buying many things in that first visit. And now, Hermès is my favorite of all. I have a SA, I spend on things I love and weâll see. But my first goal never been to get the famous bags. I bought two bags there that are not K or B and I am very much in love. I donât play a game and I never felt like I need to play one actually. For years, I didnât take a step in the store because of all the stories around it, I regret now. I should had went to see by myself way before instead of listening to random people that donât even know the brand that well but still complain about it.
Please do one for Chanel too
Okay! Iâll try and do one as well đĽ°
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