Vacuum repair man shows how to service a Bissell Crosswave--brush drive clean out
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- čas přidán 12. 04. 2022
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In my experience, every time I used the Area Rug brush, i found a lot of hair/fiber build up on the brush cover which causes a very weak suctions. I use the multi surface brush on all floors and carpets, and so far i had no issues with my crosswave.
Thank you for the video.
Thank you! Good directions. Someone gave me an old model (2211W) and I needed this information. Very helpful!
Great video, super helpful!
Thank you for this! Was able to fix my favorite vacuum in no time!
Thank you so much! This fixed my issue of the brush roller not working!
Very helpful! Thank you so much for posting!
It worked!! Thank you so much for posting this detailed video.
Very helpful. The bearing shaft in the belt driven pulley was clogged with hair.
Big thanks to you, by following your video steps i finally fixed the issue and i even clean other dirty parts. God bless you
PERFECT.....Thanks. Saved me from buying a new one. Your instructions and video were right on point.
Thanks to this video I was able to clean and fix my Bissell. Thank you
That fixed my vacuum. Thank you!!
I have an elderly Bully and other pets. The Crosswave is a lifesaver and also a complete pain in the ass. Thanks for this.
Great walkthrough, thank you! Cleaned the baring out but now the crosswave sounds very clunky. A mission for another day! 😅
I have just used your video to fix it, , thank you so much much appreciated correct root cause 👍🏽👍🏽
Super helpful! Any tips for unclogging the machine? I vacuumed sand and it sprayed once, didn't think anything of it, but there is no flow. Completely blocked.
Very good video thank you
Thank you so much solo helpful!!!😁
Yes, I think you’ll have a happy customer. I followed your video for this repair and there was a bunch of hair around the shaft that the brush hooks onto. However, it’s still not turning freely. It turned freely when I had it apart and cleaned all the hair out but when I put it back in not turning freely, I think the problem is with the other end, with the shaft that hooks into the motor. Any suggestions?
worked perfect thank you !
Super helpful! Followed all the steps but I’m worried the issue isn’t fixable. Strange because it’s been used 6 times. No hair or fibers around the bearing. But the bearing barely turns and it’s definitely “gritty/crunchy”. So it seems shot
On my machine the brush roller will turn and then it stops. I cleaned/removed debris , replaced the brush cover because the tab broke off and put a new brush roller and again it stopped turning. My next step is to check out the bearing. I'll let you know if I'm a happy customer. very good video!
A bad roller brush could be the cause of the machine turning off. I tried everything but then noticed a post that suggested it could be a faulty brush. I did just change mine out and I checked it and that is the issue. I switched it out for another one and it works like a champ. I bought them off of Amazon and I guess one of the brushes was faulty. So yes try that first before tearing down the machine.
I gave one to my daughter. She used in one time. It worked great on the hardwood floors but when she switched to a low pile area rug, it leaked like a sieve after two passes! She had to remove the water containers to stop it from making a giant puddle.
I found your video, and since she can't bring it over for me to look at for another week, I was wondering if the two "black hoses" on the underside were the water delivery hoses and maybe one or both came disconnected?
Any input is welcome. I am hoping you have dealt with this before.
Thanks in advance!
Possibly. That or a connector has broken. Hard to know without looking at it. I have not run into that issue before so I can’t tell you much more than that. Best of luck!
Can you see if you can find where I can buy a lower hose for a cross with the same model?
Biggest issue I have with this machine is uneven dispensing of cleaning solution, one side only
Flows like a few inches into towards Center of brush, other side seems fine. Even a new foot window doesn’t salve the issue so I’m left thinking there is an air leak somewhere. Spraying water through the cleaner nozzles shows leaking from around the edge of the circular but that has the hole it’s SUPPOSED to come out of, not sure if that’s the issue or if, again, there is an air leak somewhere in the foot. Next step is going to Bea rubberised adhesive to seal the foot up around the Brus compartment.
Hi, it get tons of mud coming out of my machine. I clean it daily and replaced the water tank, filter, brush and head cover (which broke). It's still spouting out lots of mud with every use. It works just not like it did in the beginning. Amy suggestions? I really like the machine but want my investment to be worth it.
Super bizarre. No idea how to help you on this!! Sorry
Hey Richard. I've done this full cleaning now but still my machine (all of it) shuts of after 5-10 seconds when it is in reclined position only(so the brush moves). Any idea what might be happening? Can I do anything about the sensor or so to keep it running?
Probably not. 😕 it might be the board that has become too sensitive. Not positive though.
Should I use this method every time I use the machine? If not, how often should I clean out the machine using these steps?
No not every time. And the frequency just depends on how much hair you found in there the first time you did it. If it was packed I would say you may want to check it again in 3-4 months. Since different households have different levels of long hair, it's hard to recommend a specific frequency broadly.
Thank you
I went through the process, found a lot of hair, etc., and cleaned everything and the bearing seemed to be turning freely but when I put it back together it still shuts off after 30 sec or less, even without a brush on. Any ideas?
samething
Is it easy to replace the whole vacuum/mop head? Mine was run over it's cracked in pieces. I've found a used one & wonder if I can just remove the broken one & put the new one on without much difficulty? Thanks for any info or advice.
I’m not sure.
Okay, thank you.
Hello! I have a Bissell crosswave cordless max and the bearing thing is not held by a c clip like the one shown on 4:50 mark. Would you be able to tell me how to remove it? It doesnt have the pin held by the c clip, its just a hole.
Other than that great video ! Keep up the good work !
I haven’t opened one of those models yet so I’m not gonna be much help to you on this. I’ll keep an eye out for that model and when one comes in I’ll try and record it and upload
Hi , is there a fuse or reset I have cleaned it all up and it seems to be loose and free rolling but the motor is not turning
Must be the circuit board failed 😕
great video - you mentioned a breaker on the machine but you never mentioned how to reset it. Is it resettable when it turns on quickly and shuts off
I believe it resets when the machine is turned off and back on.
@@richardsvacuumcenter I took it all apart and got to the bearings and they were starting to rust with hair all around it and froze up. I cleaned it up and with oil had it moving somewhat freely but the cleaner still isn't working. It is 7 years old, so we got pretty good use out of it. Thanks again for a great video it surely helped.
Where is your shop located? If I ever need service, I'd choose and recommend you in a heartbeat. Do you by chance fix Roomba's? Mine take off from the dock and just goes in small circular motions. I took it to a shop here in Vegas and the guy told me it needed a new circuit board and it was going to be $300. I told him the truth that I can buy a newer model for $299. For some reason, my gut tells me it isn't the circuit board. Any and all help is appreciated and Thank You for making this video! I just got a new one and am trying to learn as muc as possible about the Bissell Crosswave. ; )
Could be a bad wheel. I’m located in FL
Very good video. Unfortunately the bearing assembly / belt drive will not move and go out of the hole.
I’ve tried a hammer and I cannot get that bearing out
perhaps in a newer version they have added some adhesive? I can't be sure but if it doesn't come out like I show in the video, it may be that they changed some procedure or the parts are different. Sorry!!
@@MrDeebozzprobably too late with this response, but i had the same problem (tried the hammer and everything) it was really jammed. I wiggled a then flat head screwdriver between the bearing and the gear on the opposite side and it popped off much easier
Taking this apart was a nightmare. Nothing popped in & out smoothly like in this video. I had to hammer one of the things out, then put it back in place with a channel lock.
@9:00 The Pet Crosswave bottom plate is attached with 2 tiny screws, so you first need to pop the tabs where the brush goes & pry it up enoigh to slide the the rubber wiper-like thing out, then you can see the tiny screws (2) just outside each side of the big square center part inside where the rubber wiper was.
After a few hours of doing all of this, and I did get everything cleaned well, reassembled, etc., the crosswave would STILL not power on.
The first thing Bissell instructs you to try is to remove & reinsert the handle and check the cord for damage. My crosswave has barely been used, has no cord damage, etc. still no sign of life. 😢
Next time I have a cross wave come in with no power I’ll record a diagnosis and possible repair. However my experience has usually been finding out they are unrepairable when they stop working due to parts not being available (there is a pc board inside and that could be the culprit).
@@richardsvacuumcenter Thank you for sharing your knowledge.
Our machine stops working after 1-2 seconds.
We take the handle off and reattach as the Bissell website suggests but is still only works for a couple of seconds.
We went through our machine as you showed, no hair as it is only used on hardwood floor. Everything seems to be ok.
Do you think it is the circuit Board? Thank you
Just bought mine and only after one use I have to do this. If I I have to take this apart every time then I might as well throw it out. Great video though. Thanks
Can't seem to get the cover off on a crosswave pet pro, the purple one. I got all the screws out from the bottom but it seems like the cover is still on fairly tight. Any ideas?
Sounds like there may be another screw or two that are hiding. Or clips
What will make the brush chamber door come off easier? The clear plastic cover will not come off of my machine. It’s been that way since I got it. I broke one of them. Trying to get it off. And had to order a new one. Now the new one is stuck.
I’m not sure. Sorry no help here
I have a bissell crosswave, 15 months old, the machine motor will work for a matter of 5-10 seconds and then stops, I have cleaned everything out but the problem persists. When the motor is running the roller will not spin. I have checked the belt and it is in very good order. Any suggestions?
this has two motors, one making suction and other driving the scrub brush. Which motor are you referring to is shutting off after 10 seconds?
@@richardsvacuumcenter both of them (for me), but only when the scrub brush motor is active(reclined vacuum position). Ive tried your cleanup and still same issue persists !
@@richardsvacuumcenter you could probably pull the bearing off and replace the bearing at any bearing store or business supply store like fastnal etc.
Mine was doing this I put on a new cleaning brush and it works perfect
What if I broke the actually drive assembly part off :( is there anyway to replace it?
uh oh! probably not. Bissell only sells the entire head assembly I believe.
wow, can you help do one on the bissell crosswave hydrosteam where there is no steam commig?
I cannot. Never seen one of those before!
You can try decalcifying though. If you’re comfortable take apart down to the tubes coming out of the boiler and blow through them.
I have a Bissel cross over and when I took the bottle off from he tank the bottle top stayed and I can’t pull it up from the machine
Hmm did you try grabbing it with some pliers?
Recently divorced mom here having to learn & do all this on my own. I have watched SO many videos on various subjects (building partition wall, replacing my car’s camshaft valve, Installing kitchen faucet ect.) for DIY anything. Over all your video is the best i have seen. You are clear, detailed, use general enough terms for regular people to understand. I wish there were more people out there that make videos like you. Thank you so much! … Side note, have you ever thought about becoming an instructor? 😁… I will post an update here after I try this repair on my Bissell.
Yes I have. Thank you for the kind words!
Any idea why my front LED lights won’t work? My machine is only a couple months old.
Sorry I don’t know!
Mine have stopped switching on altogether, and I'm suspecting a blown fuse inside. Does it indeed contain one?
Try a different brush. It has something that makes it cut off when the wrong brush roll or a faulty brush roll is inserted.
Possibly. I don't know for sure but I do believe it has a fuse. If it is a bad fuse, the chances are that you have some other issue as well.
@@acatinthecradleyou are an absolute legend. Thank you so much for this post. That's exactly what was wrong with mine. I bought a bunch of brushes off of Amazon and I guess you get what you pay for, which at the time I thought it was a good deal but of course one of them was faulty. So if anybody is having the same problem it could be a faulty Amazon brush or a faulty brush in general.
I am having trouble removing the bearing assembly (5:26 in the video). I think the plastic fused together in this area. By any chance do you know the part number for this so I can order a replacement?
What is the exact model number of your machine?
@@richardsvacuumcenter Model No 1785,
BISSELL® CrossWave® Multi-Surface Wet Dry Vac
@@bubblesrok1245 unfortunately according to the schematic the part you're describing is not available separately apart from the entire nozzle assembly. Here is the nozzle part number. 1610459 (last two digits change from 59 to 60 or 61 for different color nozzles)
@@richardsvacuumcenter Ok I will look into the nozzle. Thank you!
My brush won't come on but is not bound up. Also the click that holds it up doesn't work anymore. I think they are related. Any idea
Good question. If it’s not bound then I would have to guess the control board failed. Just a guess though. May want to drop it by a repair shop.
@@richardsvacuumcenter what tells it to turn the roll on when you tilt it back
@@chriswheeler5150 there will be a micro switch that controls that. Look around the pivot area and you should see it. You can check the continuity of the switch. If it has failed you can bypass it. Let me know what you figure out!
How do we change out the belt and what is the belt we need to purchase?
is your belt broken?
Yes it is
@@amberdavis5928 got ya. well I'm not sure they make this belt available. The schematics do not provide a part number. I'm sure there is a belt out there that fits it, but finding it is going to be difficult. Best of luck!
I know this is an old video but I appreciate you showing us thos and taking time do that! I have a question...my machine is making a horrible noise and a bur ing smell but the belt looks fine and the brush roll is spinning... Can u think of why it's doing this?
Most likely a rusted motor that is about to fail.
Vacuum Repair man | Diagnosing a Bissell with no power | BONUS advice for crosswave owners!
czcams.com/video/maVn9u07Ghs/video.html
I need instructions on how to replace the rubber flap on the bottom of a bissell crosswave. Can you help?
Is it the squeegee? I’m not sure I am familiar with what you’re asking. Can you clarify?
My crosswave cordless has both area rug and hard floor lights ON and does NOT work and is not stuck with anything, what can i do ?????
I’m not familiar enough with these modes yet to be of any help to you. Sorry!
@@richardsvacuumcenter ok no worries.
My boyfriend cannot get the bearings component to slide out. He took the c clip off but it won't budge. Any suggestions
Pleeeeeease if you can think of anything, it's completely stuck. I love my crosswave. It's a part of my family.
Same thing happened to me. Any tips @erin
I cannot seem to bet the bearing out. It will not seem to budge to pop out
My problem is that the spray is not working, water will not come out. Suction is brush spins to cleaning. But no spray. Please help.
Probably a bad pump. :/ Unfortunately Bissell does not make any internal parts available.
Thanks, too bad,
Everything is clean on mine but the motor is a LOT louder today high pitched today dispensing water properly vacuuming up water properly. But the loudness is 😱.
Usually if it’s super loud it is pointing to noisy bearings in the suction motor. I would plan on replacing the machine in the near future…
@@richardsvacuumcenter thank so much for answering 🙏🏽. It’s not that old maybe a 1 1/2 yrs
What about if it's not spraying??
You might have a bad pump. To my knowledge pumps are not available.
Hi can you repair water damage
Not usually.
What magic are you doing to get the C-Clip off?
😂🪄 just twist with flat screw driver. Don’t let it fling away!
I finally got the dang thing off. Took me a while to find a spot where I could hook my screwdriver onto the thing.
I've got it turning... OK. We'll see if the tips from the video are enough to bring the machine back to life... I've got a feeling the bearing is just too far gone though, there was a TON of hair in the spacer. They really ought to warn people about that and make it easier to clean out!
Mine will turn on, the roller will spin, suction appears to be working, but the nozzles will not spray or even leak water... I did the whole paper clip thing and got nowhere. I can't even see it light up. Any thoughts would be greatly appreciated 😊
Sound like a bad pump. :( I don't think that's a repairable problem. Bissell does not make that pump available I believe.
I have a cordless max and mine won't spay the cleaning solution either. I called bissell and they are sending me a new one.
I have a bissell crosswave 2211w, the spray isn't spraying water, I have checked the cover, I cleared the nozzles, and I replaced the clean water tank. Do you know what I can do?
Sounds like you might have a bad pump. But I do not know for sure. Might want to drop it off at a repair shop to confirm.
I tried this and mine still isn't working. 😞
was the bearing spinning freely? if you still have it apart, you can turn it on and see if the motor starts turning with the belt off.
@@richardsvacuumcenter It was spinning freely. I put it back together, but will try this. Thank you!
5:15 this part
Mine won't budge at all. Please. I've put my crosswave parts in temporary hiding because my boyfriend has literally taken a mallet and screwdriver to it and I'm scared for it's life. Please help me
It could be melted if it’s not coming out very easy.
Good but having no suction and grinding noise
Sounds like your motor might be giving up. Probably had bearings (common in machines that are used to pick up water).
Not as easy to get that last part off as you make it look like
Thanks for the comment. I think they have changed something since I recorded this. Some other people have been saying the same thing.
When I replace the clean water vessel the
Solution runs right thru the machine.
No one is answering my question when I put the change the water and put a new solution in the tank I turn it over stick it in there and the water runs right through the machine on the floor
S
My internal fuse blew.
I haven’t seen this issue yet. But I also haven’t seen a ton of these for repair.
Yes, there is a ceramic 6.3A 250V fuse soldered into the control board.
If you have long hair forget it !!! Don’t buy this thing. Prob should have known that but this thing quit turning after the first try due to hair. I don’t wanna sweep first Then clean 🙅♀️ defeats the whole purpose
And I was so excited about thing 😢
What a lame design. I guarantee engineers spend just as much time figuring out ways to cause something to fail at a specific interval then they do making the product reliable. There's no reason this shouldn't have an o-ring to isolate the bearing... If I had the time and money I'd engineer a part to replace this particular piece and sell it myself because a 3D printer and a bearing distributor is all you would really need. That shaft isn't complicated to get/ design and you could probably make a kit so that you can use your original shaft because it looks pretty easy with a little bit of force to pop it out.
Thing is there wouldn't be much of a market for it unfortunately because people don't know that this is a thing and don't understand why the performance of there vacuum has decreased over time.
Thanks for making this though, You're awesome.
When are you going to answer my comment. Clean water tank water runs right thru the tank
Hi Donna. First, I do not know what issue you have. I have never seen a machine with this same issue. Secondly, the way you commented comes across very entitled as if you expect an answer right away. It is very rude and inconsiderate to contact someone in this manner (without indicating any gratitude) and expect them to answer your question on your time frame. I do hope you get your problem figured out. Likely, you will need to bring it to a repair shop and I would recommend not treating them like you’ve treated me.
This man is giving free advice. He doesn't get paid to answer questions. He has no obligation to answer you at all. You also gave a terrible description of your problem. I would have answered you myself had you been polite, as I had the same issue in the past.
There is another video with a similar machine that tells you exactly how to fix that issue it is also a Bissell crosswave but it is a newer model