ALWAYS Do This In Luxury Stores: The 10 RULES.
Vložit
- čas přidán 23. 07. 2024
- 10% Off code is: 10SHOHET (not affiliate)
//SHOP HERE:
Men: bit.ly/36XqHS3 (not affiliate)
Women: bit.ly/3vPC3lw (not affiliate)
*Works on NEW accounts :)
Expires 13th April 2022
My pink jumper (by 'Perfect Moment' on Farfetch)
*********************************************************************
//DISCLAIMER:
This video is not an AD/Sponsored.
No affiliate links or affiliate coupon codes are in use here.
This code was given to me by Farfetch for a sponsored video I did earlier this month. I'm sharing the code here because it's an amazing discount that you might be interested in. T&Cs apply.
Dear Sophie, I use to work for Chanel and Giorgio Armani, in the 1990’s, we were obligated to be serious with everybody, in Nice France, one day a man walked in Chanel in teeshirt, shorts and vans, no watch, nothing to show if he could buy something or was just looking, I walked up to him and started to help him, he started to say he would love to buy a classic bag for his girlfriend, I showed him, than he asked for a Chanel jacket, after one hour he had purchased a whole summer wardrobe for his girlfriend, he payed with the black credit card, lots of bags to walk away with, so I proposed to walk with him to his car, he answered that was very kind of me, his chauffeur was waiting on the end of the road with a Rolls-Royce! Just to say never judge a monk by his habit! I have so many anecdotes about the time I worked there, love your videos Sophie! 💋💋
My mother went into a high end jewelry store looking for another bracelet. She was wearing all designer from head to toe, but in her own style so like $250 distressed jeans n tee, slouchy sweater, custom clogs (she's a well paid nurse). She was ignored by all salespersons in the store so she left n went to the one next door. She bought herself a $3200 Movado watch n that salesperson got a really good commission all bc the other store thought she looked like she couldn't buy anything.
I went into Dior in Selfridges Manchester a few years ago. I went in dressed up but with a slightly scuffed up non-brand bag, and just said I was looking for my first designer bag. And while I had made it clear I wasn't going to make a purchase that day, the SA still gave me the full experience; she let me try on bags, sunglasses, let me hold earrings up in front of the mirror, gave me a tea we enjoyed together while she told me about the brand and brand history, gave me the full catalogue in the nice carrier bags they do,.. absolutely gorgeous experience! And it was my first time going into a luxury boutique. 10/10 would recommend.
I went to buy a Givenchy perfume for my boyfriend in Debenhams in Manchester and I had the best experience there ever too!! (This was in February 2020) Manchester is a nice place😍
She must be new or a management to care so much hahahah
@@zuzanna1456 She wasn't management as far as I could tell, I think her supervisor was also in there at that time; I jokingly said "I hope you get a raise soon, because this was an amazing experience, thank you." and she looked over to the other person, who kinda laughed with us and nodded.
I also went to a DIOR store at the Mixc Mall in Hangzhou. I was a student and it could have been obvious I can't afford, but the ladies were so friendly and let me try on the bags. Even at Tiffany &Co. I was so amazed
That's so nice I lived in manchester for one whole year and didnot go to Selfridges even once. Loved that you had a great time sweetie.
Former car salesperson here - I always dress down when I shop big luxury if I don't know anyone. I want to give the sale to the person that cared enough to check in regardless of appearance (not trashy dressing down, but normal jeans/ shirt & a nice leather bag that isn't name brand). I remember how other sales ppl could be super judgy and I use to make commission big time on all the people the other sales ppl ignored.
You are so ready right. My husband is retired and dresses casually. We were ignored for 45 minutes at a luxury dealership. The lowest person on the sales staff was finally very nice to us. We bought an suv for cash. Rich people don’t always want to advertise their wealth.
Right on! Never judge a book by it’s cover. Excellent advice
Excellent advice. If they judge me for my appearance, then they aren’t worthy of my hard earned cash. I usually go for a nice tee, blazer, jeans and crossbody.
Absolutely agree with you. I remember finally pulling the trigger on an expensive apartment after thinking about it for weeks, while I was grocery shopping with my husband. It was in the middle of the summer, we were both wear t shirt, shorts and flip flops. Also carrying a few bags of groceries. The only property agent that approached us, we’ve stuck with him for the next 10 years for all of our property transactions until he changed job.
Yep. I mean, I've gone to the store right after work in my scrubs have been helped and haven't had issues--but I know others haven't had that and it shouldn't matter, but it's sad that people are still judged.
About the 1st point: my mom does exactly the opposite. She once went to a luxury store in sweatpants and flipflops. One of the SA literally rolled their eyes at her and walked away... Mom spent thousands on the store with the SA that was kind and nice to her.
If you're a salesperson, keep in mind that some people that have a lot of money like to dress down when shopping because they like to see how they'll be treated. My mom and her other rich friends never dress up. One of her friends always says that people that treats her badly doesn't deserve her money.
Exactly
Totally
I would say dress appropriately, not above or below what’s normally worn to go shopping in your country. Looking like a vagrant just to test an SA is not fair since their reaction would be to protect the experience for other shoppers. It’s like when homeless come up to people seated in outdoor restaurants, and the management has to quietly ask them to leave so they don’t bother or their scent does not ruin the experience for people eating.
This!
So true. I need to dress up for work so I don't want to in my free time.
It's also one of the reasons to love Las Vegas. I bought a Gucci bag wearing shorts and flip flops, but the sales person helped me perfectly. I actually asked why she came to me and not to the other people who were there. Turns out they look at jewelry and watches and sure enough I was wearing a very niece Cartier.
I'm a SA for a very major luxury brand and I agree with allll of these (and the ones in your NEVER do this - video).
Don't ever be scared to walk into a store if you are nice and well behaved, doesn't matter if you are buying or not. It's totally ok to windowshop BUT be aware that your SA works for commission so don't spend hours and hours at the store making your sales person run around getting you things to try on if you don't intend on purchasing. It may sound mean but the idea is not that we don't wanna help you, it's more that we're making 0$ while our colleagues next to us might reach their monthly/daily targets which in the end makes us look bad. It's impossible to tell you an exact time frame how long you can take up someone's time without buying anything but I would say try and make your visit not longer than 20-30 minutes max, get the SA's contact and then if you have further questions, contact them back.
Also please don't be rude when asking for things: "bring me these in a size 5"/"show me the blue bag" is very different from "could you bring me these in a size 5 please?"/"could I see the blue bag over there?"
When trying on things, PLEASE be careful. We want to be able to sell them after. We don't have a "try on pair" for shoes for example. Some people try on 10 different pairs and walk around in them in the store and then ask for a brand new pair that no one has ever worn... sadly it doesn't work like this (ofc you should always check for defects but be aware that sometimes you trying them on might have left some marks at the sole or the leather etc and we will want to sell you "your" pair therefore).
The biggest point of all is that I would literally bend over backwards and do ANYTHING for clients that are nice and respectful. I get just as excited as you when the whole interaction goes well and I can see that I'm making you happy.
Totally agreed with you. Thank you for sharing. I do luxury purchases often at boutiques. Just couldn't stand certain customers whom do not really care for SAs. Hey, imagine it's your daughter or son working there.
@@ninak.8368yes it is wasted time. SA have quotas and a certain amount of sales they have to make. So keeping them tied up with someone who isn’t planning on purchasing anything is keeping them from reaching their goals.
A few months ago, I went to a Gucci store because I wanted to see a bag or 2 in person. After having a look at those and pointing out a few things I didn't like about the bag (not in a bitchy way) lifestyle wise, the SA wanted to show me more things that she thought I might like. It made me feel bad because it was a busy Saturday and I didn't want to make her waste her time since I was sure I was not going to buy anything.
I went into Louis Vuitton for the first time, in leggings and black crop top, absolutely nothing fancy, and a cheap bag. I went in to see what I’d like for my first luxury purchase. I wanted to see the speedy, but really just wanted an every day bag. The SA was AMAZING. He gave me so much information and was even so honest to the point of really knocking certain items in order to guide me to the right bag for me. He pulled SO many bags for me and gave me the pros and cons of each. I walked away with a bag in mind and his card. I went back that evening and purchased it from my SA as he was just so incredibly helpful for my first time in a luxury shop. It made for such a great experience
I suffer from anxiety, but I still want this boutique experience especially with my mum. She deserves the world. Your videos give me so much peace of mind! Thank you for being so transparent and amazing Sophie!
Hello sweet Miriam! Most places are absolutely lovely so you should be quite fine :) I hope that when you go with your mum you both have the best experience and have fun there too :) Hugs xx
Dear Miriam, I’m a Store Manager of a Luxury Store. Go and enjoy! If you don’t feel comfortable with the client advisor ask for a switch. We treat everyone as a million bucks if they buy or they don’t. It’s all about giving all our visitors the best experience.
You deserve it! ❤️
@@mariar3827 that is so kind of you , thank you for taking your time in saying this ❤️
@@mariar3827 That is nice. ❤
Just go there knowing they’re there for u not the other way round
1) Dress well
2) Check for defects
3) Make sure your stuff fits
4) Make an appointment
5) Know what you want
6) Ask for the full treatment
7) Ask to look at other items
8) Always feel 'worthy'
9) Get contact details
10) Be nice
Thanks Sophie! I'm saving this one.
The final thing about being nice is sooo true. I'm an SA in a furniture shop, and I occasionally have customers apologising for being annoying when they ask for different colours/different sizes/more information/a refund/can't make up their minds immediately. My go-to answer is ALWAYS that "as long as you're nice, you're never annoying".
I totally disagree with having to dress up to go into a store if I am judged based on that then the store doesn’t deserve my custom
Perhaps we can judge you on your lack of punctuations.
If making petty comments like that is what you like to do I feel sorry for you
Lisa- so many children here lol
@@katemiller7874 yes children correct one another on grammar and punctuation. 😉That’s absolutely accurate.
I worked in luxury handbags at Saks in Boston when Prada was raging hot, and it was often the customers who dressed down who spent the most! One of my best customers was a Boston blue book who would come in her gardening clothes (she owned a townhouse with a garden terrace). To her, luxury shopping was such a mundane, everyday experience she didn’t need to dress up for it. But if you watched her leave the store, she got into a town car with a driver!
I have a story about the dress up thing. Me and my husband were looking for his suit for our wedding that time. At first we went to Armani. It was summer in Abu Dhabi it was really hot my husband was wearing short jeans and tshirt. I have tshirt and jeans. No one from the staff approached us. We asked but they just point to us where to look then left. We got so annoyed so we went to Dolce & Gabbana. The sales person who assisted us went far beyond our expectation. So we ended up buying the suit from them. We came back to Armani to see if they will still snob us but since we have a huge bag from D&G the staff came to my husband. I don’t really understand that. We didn’t buy anything from them.
I feel so proud of you and your husband for not accepting rude treatment! You are an inspiration! I will do the same the next time I’m not treated with respect.
Trust me Armani doesn’t care.If ure spending time to “prove” a point then don’t waste time and energy.
@@zuzanna1456 but I care. I will always do what I have to do to make sure I’m treated with respect. You can do whatever you want.
why did you guys go back to Armani after you guys have already bought something? that makes no sense
@@yellymack8981 we went back to take the item code of the polo that my husband tried on when we were there at first. We purchased the polo in a different Armani boutique instead.
My late mother was always dressed super well and appropriately for whatever the occasion. One thing she was always careful to do was to be well dressed when going shopping. She would always say when you go shopping you shouldn’t look like you need to go shopping lol.
Love that 😂
Had a great experience with two Burberry stores in London on the same day. First went to the Covent Garden one just to browse. Saw a beautiful coat and the SA was so lovely, attentive and helpful. Tried it on and found I needed a smaller size which unfortunately they didnt have in store. They offered to order one in for me but I asked if they could check if their other stores in the area had it because I really wanted to get it that day. They checked and said the Regent Street store had the size. Went over there and was served by a wonderful SA called Jamie. Got the whole 'experience' as you say. Ended up buying the coat and a scarf too and whenever I look at the items, I always think of that day. Had a not so great experience at Louis Vuitton in Westfield where the staff were so non-attentive, not even a greeting when entering the store. Had planned on getting a few items but I just turned around and left. Instead, got the items when I went to LV in Las Vegas. The service there was beyond exceptional and myself and my partner went in there very dressed down (shorts, t-shirt nd trainers) but still got the 'experience'. The SA even invited us to come back in the evening and watch the Bellagio fountains from their private terrace with champagne.
That sounds amazing, did you go see the fountain? I've only seen it over 500 other people's heads 😁
@@draickin Sadly we didn't on that occasion as it was our last night there and we had already booked to see a show. But we have watched the fountains on many occasions from various different spots and always beautiful to see ❤
@@andix3944 Ah, such a shame, sounds like you had a beautiful stay nonetheless 👍
I was going to be a speaker at conference in my industry in NYC. I wanted to look super sharp, so I went to Salvatore Ferragamo to buy a pear of black pumps. The SA was so nice to me champagne and all. I ended up buying a pair of their quilted black pumps which I love. EVERY TIME I wear those shoes I remember her and how well she treated me in the store.
For those who are saying they don't dress up to shop luxury - it's not about whether you DO or DO NOT, the point being made is that SA's WILL judge you on how you're dressed. What you want to do with that information is up to you. I used to work in high end retail, and the majority of the time, the clients who came in looking sloppy and underdressed were the rudest, most demanding people who NEVER made a purchase. I had clients from all rangest of economic backgrounds - the "just looking" casual tourists; the strippers and brothel workers who paid in cash; the gamblers looking to spend their winnings. All the way up to the billionaire Asian buisness men and women. No, you can't judge someone's ability to spend based on appearance, but you can judge the likelyhood on how they will treat service staff by the consideration with which they have treated their own appearance, regardless of designer lables or not.
I’ve been really impressed actually in the designer shops that have gone into Fendi, Valentino etc. I’ve not been dressed up at all but the sales associates have stuck with me even though other clients who looked extremely wealthy walked in after me. They stayed showing me around, they didn’t leave me to go and help the other people and they gave me their full attention and I have to say I really appreciate it.
Because I’ve had so many bad experiences with customer service in luxury stores, I purposely wear the drabbiest clothes, hair in a bun, etc, when I go buy something. I want the person who looks beyond that and still gives good customer service to get the commission .
Thank you for this video! 💕 I totally agree about dressing a certain way. Whenever I want to go into more luxury shops, I always dress up a bit and make sure I look tidy and put together. Not only do I feel that people take me more seriously, but it makes me feel more confident. By the way, I love your sweater 🌸
Hello sweet Rachel, great to see you here in the comments as always! I totally know what you mean about how dressing-up can instantly make you feel more confident. Such a good point, and maybe that confidence helps to make the experience better in a way xx
@@SophieShohetOfficial Yes, exactly! ☺️
I remember the first video of yours, which was about career advice and to see the growth and expansion into luxury world, it's lovely to witness. Even though I rarely shop in person and prefer vintage or online shopping, these great tips are much appreciated and a great reminder for those of us who already practice it regardless of the type of store.
I LOVE your attitude! Thank you so much for the encouragement, support, and great tips! 🌹
I went to Gucci for the first time today and made my first purchase with them. I knew what I wanted and it made the experience so much easier. At the boutique I went to, they had me scan a QR code in my phone and I made my profile. At the end, it allowed me to save my SAs contact info directly into my phone. It was fantastic! Also agree about dressing up if you’ve never bought from that store before. It shouldn’t be that way but I was treated so nicely compared to when I was in jeans and t shirt at LV.
Thanks Sophie I’ve found these helpful. It helps to dress up in an authentic way, so my idea of looking dressed up may be different from others and vice versa. Sometimes I wear my designer items in boutiques since that’s where I feel comfortable wearing them, whether or not anyone notices them. I don’t dress up to try flashing brands or pretend to be someone I’m not, I’d wear something similar to a brunch or nice restaurant. I agree, it doesn’t hurt to ask for a drink, especially when thirsty. The sales associate should offer, but I don't mind helping them out and they may appreciate it if they may have simply forgotten. Have a nice week!
Why most of the CZcamsrs never talk about staff from Versace. Did I miss something about this brand?
I was once at An Hermes Store in Germany. I must confess I was very afraid of entering the store. The SA was very friendly, she realized that I love Dishes of bone china. She showed them to me and my Partner, offered to touch the decor and asked if we would like to take some catalogues home. We said yes and got a Hermes Bag with the catalogues with a ribbon.
When we left the shop, my partner told me to look now in other shops how the SA there would react to us. And in the next shop, they ignored people in front of us and came directly to us. That was very strange.
The first point is funny. I went to a luxury department store recently dressed up in leggings, winter parka, and sneakers. I didn’t wear my luxury bag on that day. The SA was super helpful and gave me great service, didn’t hesitate to show me bags and let me touch them, etc. As I was leaving, I saw an old friend in the distance also shopping at the department store. It was interesting because she was dressed up in her best clothes, and I know she never dresses that way. I feel like people play up a personality/look just because they’re at a luxury store and it feels try-hard. Let’s be real, I want to be taken seriously regardless of what I’m wearing. I myself know I’m going to buy.
Dior has the best shopping experience reputation. Masters of hospitality!
Absolutely love your videos. My husband and my mom bought me my very first Chanel bag, the Business Affinity flap, for my Birthday, in NY. The experience was amazing with the salesperson we had. She knew it was my first Chanel purchase but her patience and her guidance with helping me choose the perfect bag for me made it all extra special. I went from wanting the classic so bad until she showed me the Affinity and I realized I loved it so much more. 💜
The business is a wonderful bag. User friendly. Enjoy her
Experience in a boutique matters. I will never set foot in a Burberry again ever after they had security follow me around and tried to look at my leather coat to see if I'd stolen it from them. It wasn't even one of theirs... I'd made an appointment with one of their SAs for a certain time and when I came, they said he wasn't there and attempted to shoo me away. I insisted and magically the 3 coats he'd set aside appeared. While I was trying them I saw them peeking at my leather jacket and talking to one of the security people. The coats didn't fit so I looked at a few of the others but I was being followed. I had had enough and went to grab my jacket from the sofa and the one fellow had the cheek to quiz me about where it was from. It was not friendly interest. Appalling behaviour.
I just don’t understand why anyone would feel uncomfortable going into any boutique. I have money that I want to spend and if I don’t get treated with respect I will shop elsewhere. Everyone should feel worthy.
Totally agree with the Dior service. I have that last week and was my first. I am so hesitant entering the store, although it looks very inviting from the window. I lack that confidence to step inside. I just feel so overwhelmed by the glamour. And last week, I decided but wow, the service was really amazing. The SA was so patient explaining ans showing me different colors and sizes. Now I am more convinced to add the Lady Dior in my collection♥️ thanks Sophie for sharing
I always have a quality control review before picking a bag. At LV, my hubby found a few blemishes on my bag and they quickly grabbed me a perfect one.
i went twice to a louis vuitton boutique just to buy an art book and they'vre treated me so nicely as if i was going to buy a capucine! when i went there the second time, the attendant that assisted me the first time even waved hi at me, can't wait to purchase there again
the defect one really got me - i was so excited for my first chanel bag that i just looked over the slightly wonky flap just because it was the only one they had and it was reserved for me. i don’t really regret it because i love it that much but it does dampen the memory and the whole experience in general which is a shame.
Dear Sophie,
Thank you so much for your videos!
They’re always helpful and very well-thought!
I entered some luxury boutiques in my life and although I have already followed some of your “tips”, I really appreciate the other ones!
Whilst I was listening, I had to think about my first experience I had in Versace: I was on holiday and was dressed well that day and the service at the boutique was impeccable! My mom and I were asked if we’d like to drink something and in the end, we spend more than we thought because she ended buying something as well! It’s a win win situation! 😁
I love to shop luxury and I do like to dress up for a shopping day. But sometimes I am popping in to grab something and was wearing my sweats from the gym. It was incredibly interesting... one store treated me like I was in head to toe Chanel (even though I was in grey sweats) and other SA just looked and sneared at me. I was curious why? I can afford to shop and do frequently. It was very helpful for me to get an understanding of who I will be dealing with in the future. Such a stupid game to be playing..
Yes that’s the point. I think it’s so special to feel good about yourself (after all we all love fashion) and having an excuse to wear our lovely things and maybe put a little curl in our hair and a touch of mascara + a spritz of a favorite perfume. However, sometimes we literally do just want to pop in to ‘buy a belt for an upcoming trip’ for example and on those occasions we don’t want to be treated any differently. I cannot fault the customer service in Dubai or Abu Dhabi. It’s very much first come first serve and I’ve never seen profiling. The SAs are wonderful in that way. There are people here with a truly dizzying amount of money but the SA will help you through to completion without any indication of impatience before moving on to help anyone else, regardless of how rich they might be.
Thanks for this video Sophie! Been waiting (not so) patiently 🙈 had some horrible news today so needed a good relax video! Some great advice as always thank you! Have a great week ❤️
I’m sorry about your news. Hope you are ok
@@katemiller7874 thank you for your kindness ❤️. My mom has to start chemotherapy so I am hoping it all goes well and she recovers from it. Going to be a hard couple of months but we will get by. 🙏
Hi Sophie. I am not shy and I can walk in as if I´d be entering my own home. You are right, it is good manners to be polite and that applies both to the client and the salesperson. It should make no difference, where you are. Chanel or Marks or Spencers, rude manners are really clearly showing your background and character.
Thank you for the great advice, it really gave me more confidence to go into these designer boutiques ♡
Great video, Sophie. I love dressing up to go shopping. To me, that’s part of the fun. It gives me the opportunity to grab something from my closet that’s not what I wear to the office on a daily basis - conservative business attire.
Hope you’re having a fabulous week! xoxo
I like the way you think 💭
That’s how I dress as well plus adding a exquisite visit to a restaurant .
I totally agree. Dressing up is the fun part
Yes! Make it a festive occasion.
I was once outside Harry Winston and I took a picture as kind of a joke to send to my husband. Someone saw me and invited me in (I was in jeans and a white shirt) I declined after thanking them as there was nothing I could buy there but I enjoyed the experience. If I ever win the lottery, that will be the first place I head to!
I've heard similar stories on the dressing up part from the men in my family when it comes to cars. Only exception has been Tesla, because they treated them as potential future clients no matter the look.
Lovely video as always Sophie!
I'm flying into the Ave Montaigne Dior to buy my first lady Dior on my birthday in April. I'm so excited. I've been to Dior stores in London, Sydney, and NYC and I agree- their service has always been exceptional.
This was really good. I always dress nicely when I go shopping because that’s the way I was brought up. I so often heard my mother and my aunt say to me, “get dressed up we are going shopping.” And it was really fun. So all these years later I still do it, whether I am going to Gucci or Target, it doesn’t matter. I dress.
I had a bad experience in LV a few years ago and I walked out feeling totally deflated. Dior happens to be next door and there was nobody in there so I went in. I asked to see some Lady Diors because at that point I was retiring in 3 years and it was going to be my retirement present to self. They were really excited about it and treated me like a princess even though they knew I wasn’t buying that day. It’s now only 1 year away and they so impressed me that the day it happens and I get my hands on the cash I will be straight into Dior for my Lady.
Sophie!! I went to my first ever boutique today (Gucci) and bought a bag! This video was so helpful. I am glad you mentioned inspecting the bag because I was afraid to do so before--and I found a loose thread!! They are ordering me a different one from the warehouse. :D
Hi Sophie, I completely agree with you about checking the item carefully in store. It happened to me twice at dior and saint laurent where I was excited and trusted the quality of these particular brands so didn’t check the details as much as I should have. Both times I had to exchange for new bags and the experiences were not great. I’d always make sure to the items carefully, and walk away if there are flaws that I can’t tolerate. These luxury items are unfortunately not always well made.
This is such a helpful video! Thank you! I have designer bags already but have always purchased them online because of the anxiety of buying in store. However I am planning on purchasing my First Lady Dior in store this year for my 30th birthday so it is really comforting hearing of your good experience with the brand and your top tips to make it a lovely experience ☺️
U will have a good experience as they get targets on Lady Dior sales
Thank you the video, Sophie🤗.....For me if I am not buying anything, from the start I will tell the SA..."I am actually just looking today, won't be making any purchases yet. Hope that's ok". and I received positive response everytime. At least they will know what to expect (or not to) and won't feel like they have wasted their time at the end.
Also, it helps to have some knowledge of what you are planning to buy - which collection, size, preference..etc.. that helps with starting the conversation with the SA.
about dressing up, also consider wearing what you normally wear to the boutique! that will help you find a bag you are actually going to use and love that fits your dressing style especially you are looking for an everyday bag❤️
I went to a Chanel boutique in Orlando, FL in regular jeans and a flannel, dressed well but nothing fancy. The SA was super sweet and showed me a couple of the different bags I was interested in seeing in person. It did help that I knew what bags I was interested in and she brought the ones they had available out for me to try out
Hey Sophie, I haven't started my luxury journey yet (will be 34 next month) but I just love watching your videos and learning about such things, so when I'll start, I atleast know what to expect. And as for dressing up, am such a lazy person that I often just wear the most casual clothes and then regret being so casual 😔 and then feel conscious about myself. God have mercy 🤣🤣 Anyway, love your videos and thank you 😘😘😊
The point about making sure everything fits properly can never be said enough. I had the choice between the small and large versions of the last bag I purchased and I got the small without measuring because it was so cute; now when I have all my stuff in it the bag is ever so slightly stretched out so that you don’t notice from far away however it’s clearly visible up close and it’s shortening the lifespan of the apple leather bag I spent weeks saving for. 💔
I don't dress up or down, but wear nice trousers and shirt. I agree with you on your other comments, except ask for the treatment. Many times, they offer the treatment. I am always polite and humble, in fact, the more polite, humble and nice I get, the better treatment I receive. Love it! Love your video!
I have to say that the single best thing I ever did for myself before setting foot inside a luxury boutique is: my research. I knew all about the bags in question (in a theoretical sense, obv), I knew what colors they came in, I knew a little something about the brand in general and where their design had been and was going. Even though I was dressed fairly casual, with nothing fancier than a Longchamp Le Pliage on my arm, the SAs were incredibly sweet and helpful and gave me their contact details. Nowhere was this more true than at Celine, which might've been the last place I would have expected such warm treatment.
My husband was in car sales for many years and he would agree with everything you’re saying. Sales people do tend to prequalify based on how you’re dressed, your handbag, accessories, watches, etc. This is not always the case as you’ve said but it may get you the attention you need. We’ve also been on a Rolex mission which right now are very hard to come by. My husband has actually told me to make sure I take one of my luxury handbags when we go to the stores. It sounds terrible to say but the salespeople will take you more seriously if they think you’ve got money to spend. That’s just the way people think and when they’re working on commission they have to make their time productive.
My family always comes with me to luxury stores when I have something particular in mind, especially for jewelry. One place that has impressed me is Tiffany's. On each visit, I am always helped by a different SA, all are helpful and polite. The first one was a genuinely friendly lady who made me and my family at ease and welcome. Unfortunately, she has moved on but is the reason I don't hesitate to be a repeat customer. On another visit, we did get the full treatment - a happy surprise for "regular" folk like us. Another good experience is Cartier where the SA spoke so respectfully with my husband and I. Not once did we feel that we did not belong.
A few years ago me and my husband paid harrods a visit (we are from manchester) we were with my 1 year old and I wanted to buy a bag as a treat, didn't have anything in mind but I knew I was looking for something from either Saint laurent or Celine. We go to gucci and I'm browsing some bags, an SA comes over and asks us if we need any help? To which I reply it's OK I'm just browsing, he then turns around and says to my husband "oh too expensive is it" to which me and my husband were absolutely gob smacked! He made us feel utterly judged and worthless, baring in mind this was my husbands first ever trip to harrods and he left traumatised. I have found the selfridges in Manchester you never get judged and the treatment is far better then what you recieve in London
I picked up 5 CA cards in Harrods on Saturday, and I've already messaged them! 🙌🏼🤩
Just saw your other video about what not to do. To be honest, I've done my fair share of shopping these big designers and went through more mediocre than good or bad experiences but lately I've become exhausted of this rat race, this game, and all of these rules. It's exhausting and frankly makes me resentful of the brands and the sales people. Why am I putting myself through this and paying for the agony. I always end up feeling like half winner and half sucker when I leave with a purchase. But I also blame myself and society for getting caught up so much in material goods---moderation and less makes things so much better.
I like most.would say I'm not catering to anyone but I'm appreciating those that argue that dressing nice or how others you are meeting is actually a sign of respect/good etiquette. That's not to say ditch your style and what's true to you though 😊
Thanks for your video, Sophie. So true. When I walk into the Chanel shop and wear my boots and flap, I get a different treatment than when I wear non brand shoes and bag. It is sad but it it true. They profile you. Having said that, I walked into Hermès store and had an amazing SA who sold me a scarf. I wasn’t wearing any Hermès things as I don’t have one. I was just wearing non brand shoes and bag.
Hiya Sophie I love the transparency of your videos I’ve followed you for years I wonder if you could do a video on ( if you could only own one bag from every high end designer brands out there what would they be and how many would you have to say you had a good designer collection) thank you jx
Oh, Sophie! This reminds me of the first time I went to Chanel to look at a Coco Handle. I didn’t know the name of it at the time but I saw one in a chevron pattern in a teal color at Harrods whilst shopping with my then bf whom I was visiting. When I came back home to the States I went to my closest boutique (I wasn’t dressed up at all) and I received no service whatsoever. The girls were rude and essentially ignored me. I went back once afterwards (a nicer SA helped me) but it still left a bad taste in my mouth haha.
I absolutely adore Dior and their customer service is amazing! I now only invest my money in Dior and other houses, though I still really want a Coco handle lol.
I also want to add, have you looked at Coach lately? They released a Rogue Top Handle and it is so cool with the leather chain strap! They have not released it in the US though I do see that they have it online in the UK and Japan at the moment. I might order one from Japan, but I thought it might be interesting to you. :)
And thank you for the video Sophie! I don’t normally comment, but just want to I let you know watch every single one of your videos and adore you and just so glad that you are still you after these few years of watching. 😊 You’re my absolute fave ❤️
Thank you for this helpful video!
A tip from me in case it helps anyone - when checking for flaws, don’t just focus on the small details! I bought a Mulberry bag from Bicester Village outlet, knowing that most of the outlet items will have some sort of flaw, so I looked at the bag in a lot of detail (all the stitching, zips etc) but I missed a dent on the turn lock! 😂 But that might just be me being silly 🤦🏻♀️ xx
Thank you Sophie for sharing your experience and advice. I was able to use the coupon code and got 15% off a bag that I wanted. 🤗🤗🤗
Very helpful Sophie .....always so nervous just thinking of going in a luxury boutique....💗
Sophie thank you so much as I did use your code this past week. I bought a Marc Jacobs bag and saved almost $75 CAD.🥰🥰🥰
Thank you. It's my 50th birthday and I am being shipped off to harrods by myself. I suffer from anxiety and panic attacks and this is really good advice. Xx
Thanks Sophie! I appreciate the info!
Thanks, Sophie! Great information!💕💕💕💕
Great suggestions, especially about ensuring your belonging fit in a new handbag!
What a great topic! Your take is interesting & much appreciated.
Hi Sophie! This video and it’s counterpart are so helpful! Would you mind doing a video on best places to shop luxury in London? I’m coming to visit in a few weeks but will only have two days dedicated to shopping. I was think Harrods because I will see the most brands in one place but was not sure if there is a street where most shops are located? My city only has a few luxury brands so I don’t get to see many of these amazing bags in person. Thanks for your help!!
OMG! The code works on YSL! Already made good use of it. Thank you!
I had my first experience at YSL and I felt extremely important and comfortable once he realized it was my first time and my favorite brand. It was such a relaxing no pressure experience. Highly recommend to just be yourself ❤.
I walked into Dior London wearing their Bar Jacket, jeans, plain boots and a simple bag. Straight away they all noticed the jacket, was complimented so many times....very flattering. Bond Street 🥰🥰🥰
Sophie I genuinely adore your warm personality. You're the type of friend I really want to have ♥️ wish I could bump into you in London :)) ♥️
Sophie, I really love this and the don'ts series. Please do more! Growing, I would go to designer stores but never knew the etiquette behind it and this is very informative.
Sophie 💟 I adore your precious content. Thankfully!!!
I often shop at Selfridges or Harrods which are almost London tourist attractions and people go to them just to be there (perhaps Selfridges more than Harrods). So I’ve found that SAs in those shops tend to be more helpful no matter what you wear because people could be on holiday in their travel clothes but have millions in the account. On the flip side, as a Londoner I’ve found that ‘dressing up’ slightly when I go into them has helped me get spotted by a SA because there is that signal to them, as you discussed.
I find your videos so helpful, you give really good straightforward advice. Thanks v much for these videos, really appreciate you!
I feel like people need to take a course in waiting tables and working in retail, they would be much better customers.
Really great tips - thank you. On a random note - what a lovely jumper your wearing, perfect neck height, very pretty, really suits you 👍🥰
I don’t care for this things if I see the store and I feel like going inside I just go and then if I have something to check on a certain product I just go inside because online is sometimes doesn’t feel the vibe…. You need to see it in person CONFIDENCE is the key
Thank you Sophie. I knew you were talking to me when you talked about not feeling worthy to even go into a boutique. I looked into your eyes and felt so comforted. Whether I buy anything or not, I would love to just go feel a bag and look inside of it. If I were a smaller size, I would love to try on some clothes to check to see how it fits. You can't tell how something fits by ordering it online, a good try on is the only way to tell. Especially for larger dimensions. I do wish designers would cater to larger sizes. I am a 14 bottom in American sizes and an extra large in tops or a size 16 in American. I know they go by numbers like 26 or 28. Do you have any suggestions of designer brands that would fit a larger woman? That might be a great video.
Try Marina Rinaldi. It is brand owned by Max Mara, specifically for curvier women.
Hi Denisa, I know that D&G makes big sizes!
Dior was so intimidating to me, I wanted to go in but never did. Thanks for the tips Sophie!
??? Please go! They have very very nice SAs! They smile at me even when I'm looking in from outside! Haha...
I agree with the other commenter: Dior's SAs are lovely!
I just love you and your content! Great points!
I don't have any luxury stores near me to develop a relationship with an SA. I shop when traveling and my attire is more casual. I have asked for cards at places I have shopped at before...a few have been responsive when I have asked to order. But it is difficult to keep that relationship.
I had worked at a jewelry store through college and had a gentleman that looked like he rolled around in the yard. He left the house straight away after working in the yard to surprise his wife with a Rolex and 4-carat diamond earrings. I had a great sale that day. The gentleman was so appreciative because the "popular jewelry store" in our town the salespeople wouldn't wait on him. I never judged anyone now as you don't know what is going on in their life.
Very true about dressing. I can’t count the number of times an SA has complimented my handbag by addressing the brand and sometimes the style…
Sophie, the jumper & the colour look so good on you!
Ahh, thank you so much for the love and too for watching!
Hugs xx
I wanted to comment this too! Love this shade of pink on Sophie
@@suzannemech9170 That’s so sweet of you, thank you Suzie!xx
Another great topic. Very useful. Thanks for sharing.
Hi Sophie! You look so pretty in that pink mock turtleneck sweater...it’s a great color on you!
❤️❤️❤️Great tips, Sophie! Thank you.😁👌🏻🌺
Oh my God! You can' t imagine how much agree with your video! I went two days ago to a Cartier shop. I love the love wedding band. I am already married (Damiani wedding ring which I love) but I also love this love ring. So I went to see this ring...and I felt so anxious because the ring wasn't so good as on the site and I felt that I didn't worth it! Two different feelings! And I don' t know what to do!
These days I can go into luxury boutiques, but it is not a 'fun' experience. I only go in if I am either buying something, or planning to. Totally bad manners, leaving clothes all over a fitting room floor!
Thank you for the video!
I have been nervous going into Chanel and Louis Vuitton, however I visited 2 Gucci stores in Las Vegas and they were so nice and welcoming.
U should go to Chanel and LV in Vegas. They’re very friendly and helpful there. I actually prefer to shop luxury designers in Vegas compared to big city like NYC. And the inventory is amazing plentiful. They have like 5 LV boutiques on the strip.
This was so helpful thank you!
Another great video! Amazing advice! ❤️
Looking pretty in pink Sophie! I wish we had some of these luxury shops in my home town. Have you used your heart bag yet? I'm excited to see how you style it. Big hugs from the US. 😘
Yes I want to see what Sophie does with the heart bag too! I second your suggestion! 🖤
I agree with Dior! I went in a few times looking at lady Diors without feeling scared, I bought one and looking forward to more! ❤️ I don’t like Chanel.. they keep saying no stock for ALL mini/small bags eg. mini, coco handle, business affinity. Like they are not interested in selling 🤣
Great video Sophie. Well done.
Hi! I think it depends on where you are, state, country etc... The first time I purchased from Louis Vuitton near me, NY, I was wearing Addidas sweats and sweatshirt. I do that on purpose. I do carry a designer bag. Usually, a mini of some sort. Maybe next time I will wear a no name bag and see what happens. I find it funny that people try to impress SA. I won't do that. If I'm going into a designer store it's usually with the intension to buy and I already know what I'm looking for. I wont jump through hoops for any item. They need to be glad I'm buying from them, lol.