Whirlpool Side by Side Refrigerator - Troubleshooting, Diagnostics, and Error Code System Entry
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- čas přidán 5. 08. 2024
- This is a brand new Whirlpool wrs321sdhz side-by-side refrigerator with a display panel. I want to show you how to enter the hidden diagnostic system that allows you to test and report many components of your refrigerator, as well as modes such as the forced defrost mode.
Later on in the video, I also have the diagnostic system for units without icemakers, including their Whirlpool refrigerator error codes using the interface inside the refrigerator cabinet, so this video covers all newer Whirlpool Side by Side refrigerators.
Need the manual, tech sheet, schematics and more? This is the company I use to buy all my manuals from: appliancetechmanuals.com?aff=BensAppliances
Video Timeline:
00:00 - Intro and Description of Refrigerator Whirlpool Side by Side with In-Door Water and Ice
00:52 - Start of Activating Diagnostic Mode and Forced Modes
02:27 - Beginning of Codes & How to Read Them
04:25 - Whirlpool Forced Defrost Mode
06:21 - Whirlpool Side by Side Ice Maker Diagnostics and Control Modes
07:55 - How to Activate Demo AKA "Showroom" Mode
09:13 - Description of Whirlpool Side by Side Refrigerator without In-Door Water and Ice
09:33 - How to Enter System into Diagnostics and Error Code Mode
11:01 - Whirlpool Side by Side Error Codes for No Icemaker / In Door Water Refrigerator
11:55 - How to Activate Demo AKA "Showroom" Mode for Athena-Style Refrigerator
Tools I use in all videos can be found at my Amazon Idea Page: www.amazon.com/shop/bensappli...
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I've had a dozen+ comments about the tech manual. If you want to buy one + all the other documentation, here's a store that has this one available and many others - its who I used specifically in this video: appliancetechmanuals.com?aff=BensAppliances
It's my control board my refrigerator model number is WRS311SDHM02 do you have the control board for sale? Whirlpool is back orders
ASAP Please thank you so much God bless you
@@patl2699 let me check! I may have one actually I'll check tomorrow
@@bensappliancesandjunk Have you been able to check on the control board for me yet? Thank you so much?
@ScorchGD 95% of manuals cost money. I had to pay for the manual to do this video as well.
I remember the days when refrigerators were refrigerators and computers were computers. I miss those days.
💯
Appliance manufacturers put those fancy-looking features on new appliances that are confusing customers and making more troubles in future. I always think that putting an ice maker in a freezer is a silly idea, let alone Samsung putting an ice maker in their Fresh Food section. Manufacturers should pay for their silly designs that cause issues on customers' appliance.
@@user-xl9si4ec9w and crappy warranty service etc.
When you don’t wanna look for the manual, you come to CZcams where the great illustrators can help in 30 seconds or less, lol ! Thank you
this a life saving video, thank you for your help, I was asked to change the control panel, I followed these steps and so fare it is working as day one. mine is only 3 years old exact same model. start to make ice around the freezer and eventually stopped cooling. the technician suggested to change the control panel or the compressors. I followed the instructions on this video and to my surprise it worked perfectly. it has been few days and no signs of freezing. thank YOUUUUUUU
Just wanted to update! I don’t have this fridge but searched for the “Nidec” ice maker. This video popped up but it was still a help.
Thank you for this video. Whirlpool never plugged in my heater element fully from the factory...it was shorting out. Such a easy fix. Terrible quality control.
I live in central PA and my ice maker quit working, it was under warranty but since I bought it at Lowes no service tech around here would look at it. After 6 months of Whirlpool trying to find someone they sent me an email saying to find someone myself and send the bill to them. That was last December. My previous fridge was a really nice $3000 LG Kenmore unit, where they had bad compressors. I paid the Sears service tech to look at it and he verified the compressor was one of LGs junk units. The compressor was under warranty so I asked him If I should fix it and he said If it was his fridge he would not because the compressor part that goes bad disintegrates and gets all through the closed system and I could have problems later. So I junked it and bought the Whirlpool unit and I don't have ice. I'm so pissed I haven't wanted to troubleshoot using Bens's video yet, I just bring ice from the fridge downstairs and dump it into the Whirlpool upstairs. I guess I will try soon to see what's wrong with the ice maker. They have been making ice makers in fridges for over 50 years, why can't they make a model that works?🤬🤬🤬🤬
Ive listened to this over and over. So good! Thank you!😘💛
BAD FRIG! The fan blowing air from freezer to frig. Touches the internal flashing making this the LOUDEST FRIG I EVER HEARD. 3 Tech's would/could not fix it. I fixed it my self using a "Rubber 0-Ring" to offset the motor fan. Good video!
I have had 2 models of this fridge, an old one that was very quiet because the fan has a rubber o-ring. The new one is so loud I can hear it from the second floor of my apartment. I will try to put the rubber o-ring in the new one and see what happens.
This model is a nightmare and needs to be recalled. Whirpool has had to pay millions in past class action lawsuits for similar issues and I think it time owners of this unit get one going. Based on the views on this video there is at least 126,000 of us!
Make that a 126,001
This fridge is just bad. Bought this fridge brand new and the Ice it makes is too big for the chute on the door so it constantly gets backed up and needs cleared. The chute flapper also gets stuck open because of this. The size of the water/ice dispenser is too small for even our smallest cups. I definitely regret buying this fridge.
@@Kras12345 Only reason I'm here is because this is the second time in a couple years where it has stopped making ice randomly
Thank you so much. This quickly helped to diagnose an electric issue where the defrost sensor was shorted on the condenser (which became obvious once I defrosted the whole thing). But your video also confirmed that was the reason the defroster wasn't coming on and helped confirm that the short was no longer detected once I relocated the wiring harness.
Nice! Glad it helped.
Was it also tripping your breaker?
@@marcosamaral8239 No. I'm guessing that the contacts that were shorted didn't have the full 110V across it. When I touched the fins of the condenser, I did get a shock was it certainly wasn't a shock from the full line. That was when I took a step back, unplugged it from the wall and let it defrost enough for me to see where the connectors were not fully seated in the plastic connector housing.
What you did to make the defroster mod works.
Great Video! It's super easy to follow, straight to the point. Amazing job!
Thank you, Ben. Very good video.
Fixed! Ran the defrost program and my icemaker works again. Thanks
So what did you do to fix your ice maker because mines stopped twice
I’ve watched the video, but how do you know if the defrost program is running. When I try nothing happens
Thank you for the helpful video. Especially the demo mode it is odd the manual doesn’t have any mention of that. I just had the fridge delivered five days ago and after waiting over 24 hours realized it’s not cooling at all. So I have been trying to trouble shoot it according to the manual with no luck so far. I was hoping demo mode was the issue but thanks to your video that’s one more thing I can rule out.
Thank you for the video, I was able to follow your steps, but my fridge is still messed up lol. Think its’ the compressor keeps coming on and off and not freezing anything hopefully i can get a warranty replacement.
Ben, thank you very much for presenting this video! It is the only video that I can find that shows the exact same controller panel that my (WRS555SIHZ06) Whirlpool uses.
I went searching for a video that describes troubleshooting and repair of the dreaded cold freezer/warm refrigerator issue - and all the other videos show completely different components/technology in the thermister, defrost heater, and... there is evidently not a replaceable defrost timer device, but rather is handled by the ($300+ !) controller board.
I'll run the diagnostic test you describe in this video, and try to force the defrost heater on, but if it doesn't work, do you outline further troubleshooting and repair for this style of components, in another video?
Thanks again! Really appreciate that you took the time to present this info!
I’m having the same issue, was u able to fix yours?
Very helpful found my evaporator thermistor was open bad connector and it was solid ice with inside fridge at 60F. Fixed that code and just started it back up will see if it's good now. How do you exit the test mode without unplugging the fridge? I want to check the sensor periodically for a few weeks and it would be best to just exit and not have to stretch behind the fridge to reach the plug.
Few hours later edited fridge at 37F. This video helped me get it fixed thanks.
Awsome channel, thanks for the help!!!
Really good video, I appreciate it
Awesome, thank you.
Ben, you’re a legend
Thank you so much appreciate 😊
Well your video had been helpful in finishing the broken wire. We fixed the wire and then showed error code 22. Unplugged and replugged in after a minute and it is still showing 22. Any suggestions?
Run as fast as you can from this fridge.
Don't say that, I have 115 of those 😢
i just got one and its terrible so far....sigh
Really, why you say this?
Yes don’t buy this fridge! The defrost mode doesn’t work!
also very noisy just got delivered last week , regret buying it
Stop cooling on us.. thank u for the video😊
Thank you for this video. Could you share the sheet of codes that you are using in the video? Also, how to determine from this test whether there is issue with compressor or anything else such as Thermistor, Harness etc?
Incredibly helpful video, literally the only place I've found with the information I needed. Thank you!
2:50 For the FC Sensor and RC Sensor checks, is there anywhere that outputs the numerical temperature of the refrigerator and freezer?
Excelente!!!!!
Hi Ben. Thank you for your awesome videos! 👍🏼
I am not sure if ever made video where you actually test ice maker.
Ran into situation where ice maker does not want to go to test cycle in diagnostic.
Should I press any buttons or it’s supposed to go on test cycle right away when test 29 is selected?
Thank you.
Our 6.5 month old Frigidaire stopped working. The first one we got home and the doors were bent so it wouldn’t cool. This is the second one (replaced the same day). And now here I am trying to figure out why fans and compressor isn’t running. Good thing I have a dual BBQ temp probe to also help. Should have purchased extra warranty 🙄
Hello, I have this exact fridge. My ice maker has stopped working. Do you know how I can get it to produce ice again?
I have this issue also
I’m having the same issue
Same here. I’m gonna try getting it into defrost mode.
Thanks!
is there a video of this fridge being cleaned specifically the water dispense system. thank you
Hello! Do you have a video on how to connect a Whirlpool side-by-side refrigerator to a pipe (mine is with a saddle clamp)? Thanks!!!
Wonderful video thanks for the info. I just bought this refrigerator. How long does it take to start making ice? Do I have to do anything to start? It’s been almost 7hrs … it still doesn’t fill the water in ice maker… thanks in advance
Got mine two days ago. Dump the first batch of ice is what I was told by the techs to filter out anything in the water then you should be good to go.
Do you know what to do if the entire control panel (ice and water dispenser panel) is no longer lit up or acknowledges any buttons being pressed?
My ice selection type is not. Changing. What diagnostic mode would I use to check the solenoid that operates the selection mechanism on the door? Thanks!
Hi the video was really informative
However I can’t understand how to get the fridge out of Demo mode. 😢 do you have another video that shows that exactly?
I have a side-by-side Kenmore with the ice maker and water. So the temperature setting is lines not numbers so do the freezer need to be on just one line I just moved in an apartment and I think it's up to high because it's frost forming inside the freezer , and it wasn't like that when I came in so I might have pushed it up too high but the lines was on number four? And what lines should the refrigerator be on 2-3
Hi Ben, I wrote you last year with a ice maker question on a brand new side by side WRS321SDHV08 ,now Bad news.... 3 weeks ago the defrost thermostat and heater failed. I've been living out of a cooler because the 3rd party co. that Lowes uses didnt stock the parts. Today the tech repaired it. I'm VERY upset that this $1600 unit broke down after just 53 weeks. So now I cant help notice that it runs constantly (repaired 12 hrs ago) but only shuts down about every 1/2 hr for 2 mins and starts up again. I have controls at 2 bars. Freezer is now at 8 and fridge is 38. Nobody can tell me what approx temps the bars represent. Can you advise on the bar temps and the current shut down cycle? Thanks Tom
Thank you for taking the time to make this video! We have just powered on the fridge, but can't pull down the plastic icemaker arm. It seems to be in it's up position. Typical ice makers have the wire loop, and I am not familiar with this plastic arm (on this model). Is it possibly a micro switch and the arm only moves a centimeter or two to activate shutoff when full of ice?
I believe so yes
@@bensappliancesandjunk Thanks so much!
Are you having trouble with it not making ice?
Yes
just watched this video soo helpful. but i have an icemaker that stopped working I did the quick reset but nothing . this happened before and the repairman came - was testing connections - and then the plastic arm started moving again Any ideas?? Thanks
Do you know by any chance please how to switch the refrigerator with the ice maker on and off? Thank you for your response
How can I get hinge covers and outer lower corner door covers to hide water line,
why is this model's evaporator coil probe to freezing up? they all run on R600 and i haven't done my studying on the stuff as yet, so i don't mess around with it. i've had guys ask me if i think its low on refrigerant, i really believe so but they need to do their proper troubleshooting.
I just bought this fridge and it has lots of water. But makes ice so slow! It’s been a week and the bin is only half full. Is there a way to make ice fast?
Had mine 4 years just suddenly stoped freezing last week had to tose a ton of food not sure what to do cleaned the coils both fans seem to turn on. I always had ice maker problems every 2 months had to put hair dryer on ice maker to unfreeze components
Sorry I gave you the wrong model number for my whirlpool refrigerator.the right number is WRS311SDHM02 how do I reset and reprogram my refrigerator is not cooling at all. Everything comes on but doesn't cool ASAP I thank you God bless you
Hi I have a whirlpool French door 2 doors 1 roll out draw in the center and freezer in the bottom it all started with the icemaker so we bought a new one and it's over fillings the tray with water freezing it so its one big chunk what could be wrong im trying to troubleshoot this I can't afford a repairman
Does anyone know why my Fridge WRS321 SDHZ cannot keep my salads, bread, anything perishable from becoming wet, soggy or moldy. It happens within 2 days. Even started buying sealed bags of salad stuff and it still gathers moisture within the bag. I leave air conditioning on in the house far longer just to see if it works better. Temps are between 35F-42F mostly. Never freezes. I have fridge thermometer. (calibrated). My 2005 GE never had this issue at all. What can it be?
On my model "WRS321SDHZ08", the button "Refrigerator Temp" cannot toggle the defrost test ON/OFF. Tried with other tests like defrost sensor test, doesn't work as well.
i have the same problem, cant figure out why its not defrosting
mine will not defrost, says the defrost sensor passed but the only way I can defrost my fridge is to take everything out and wait.
Help please I just purchased a wrs325sd whirlpool and connected the water line and set the controls to the ✔ then waited 24hours for it to cool and its not cold at all freezer or fridge I called Home depot and they said call on Monday cuz the technician doesn't work on Sundays. Where is the filter on this fridge if no filter will this keep it from working? Help asap please
Now what if the diagnositc mode doesn’t turn on when i hold down the freezer and ice type button? Yes i have both blue lights at one bar
Hola me puedes decir donde comprar la placa de control se me a roto y no sabemos donde comprar,gracias
Hi, first thanks for this video. I performed the diagnostic procedure for the Defrost, and I checked the following:
- The Defrost Heater is measuring 24.7 Ohms
- Voltage in AC is not changing from 6VAC
- I don't see any defrost thermostat there.
- Model is WRS325SDHZ05
What should I check next?
Hi. I got to step 29 and wasn't sure what to do so I waited a while and then proceeded. Like you said, fridge started leaking water so I had to shut down water supply. I'm not sure what I was supposed to do when I got to that step. I waited 5 minutes or so before proceeding, but that obviously failed. Any suggestions? Thanks
Bens Appliance - Thanks! I get no action at all on the force defrosts. Freezer is freezing up.
Freezer thermistor is good, defrost element has continuity so not outright broke. Suggestions?
@james How did you determine from this test that freezer themistor is good? I am unable to connect the test with Thermistor health.
@@ankd18on step 5 if you see LED 789 on when you run it that means your thermistor is good.
I have the same exact issue james. Thermistor passes but when i run the test on the heating element it doesn’t warm even after letting the test run for 5-10 min. Not sure if you ever resolved this.
Im on the borderline of just buying a new fridge.
Thanks for the awesome video! I’m stuck on step 29. What do I have to do to test the ice machine?
This ice maker is horrible. You can turn off ice machine for like 5 mins, turn back on, that should reset itself. Otherwise, turn ice maker off, take a pencil and press the reset button (hold for 5 seconds) and release. The handle should lower and tray resets and draws water. Good luck. This is almost a monthly ritual for me!
I have this in a rental, the reset does exactly what it’s supposed to do except fill the tray with water. It’s trying to but doesn’t. Frozen water lines possibly blocking it???
😎👍 awsome man
Would you guys recomend this whirlpool refrigerator this reference?
I have a whirlpool refrigerator freezer side by side WS311SDHM02 both side are hot I have power supply cuz my light bulbs come on my ice maker works my water works. Where is the defrost timer at I can't locate it? If you can answer ASAP please I thank you so much. May God bless you and your.
Hello could you tell me how to reset diagnose my Whirlpool side by side refrigerator WR311SDHM02 it has an ice maker the ice maker seems to want to work my lights are on . Please respond ASAP. Thank you so much
I have this fridge and am having issues with it not defrosting. I tested the heater and it shows 32 ohms which is good. I go into diagnostic mode and go to the turn on defrost and the heater doesn't appear to be turning on. Should it get hot(like cherry red)? Do you think the circuit board is defective?
Thx for any help!!
Help me. My ice isn't dispensing from tray
Hi Ben, I had a WRS321SDHB delivered in Dec. I've been watching the temps of both sides. I'm concerned with the freezer side. I noticed how rock hard the Ice Cream was. At 1 bar (lowest setting) the reading is approx -4 . I cant imagine what 5 bars would do. I haven't tried it. Would you call for service and have it looked at? Thanks
First thanks for the video. I have the same refrigerator completely new . I just install the Ice maker kit the water is running but the ice maker not work. The water not running to the ice bin I check the switch and is on. I just install the ice maker like 2 hours ago . Please can someone help me . Thanks
Thanks for the video. Does the defrost heater mode takes a lot of time to work? I did it and can touch the heater and is still cold. I have this refrigerator and had a technician twice and it's still gets frozen.
It takes 5-10min for it to start heating at a notable level.
The freezer and fridge level lights keep going out, food seems cold but no ice and ice cream melts. Ideas?
What do I do if my ice maker stops making ice? That’s my only issue and this it the second time it’s done this.
How will I know it is doing anything when I run the force defrost? The panel has no feedback. 😅
So I tried to run the force defrost and nothing seemed to happen. I couldn’t hear a fan or anything going on it that right or is the defrost fan bad?
Men does the reset but have no water going to the tray. Water comes out to fill a cup, but not to the icemaker.
I wish to help when you people created these videos. You would do it on specific models cause my model doesn't have anything that you're talking about.
How long should I run the defrost mode?
Can you tell me how to repair the water switch?
How can i turn off/on the fridge and freezer cooling without need to pull out the fridge to unplug?
My new whirlpool side by side Constantly runs since day one. It seems other people have the same concern Is this normal now with all the newer systems
I just bought this refrigerator, but ICE maker doesn't make Ice
Is it possible that I have turned off the ice maker water fill by pressing codes ? Two repair companies cannot get my ice maker to fill with water even after installing a new unit.
Hey Ben my parents recently bought a Whirlpool 20.6 cu. ft. White Side-by-Side Model Number: WRS571CIHW and there having issues with things freezing in the back of the fridge. They've adjusted the temp of the fridge and that seems to help. Just wondering why a new fridge would be doing this. Got any tips or ideas? Thank you. Great vid!
Mine did that as well I went one notch below the middle setting, and everything seems fine try not to block the vent on the top shelf at the very back left-hand side. I have had no issues since.
Hi I got the same model and I connect the water supply everything it's working except the ice maker seems like it's not getting no water to it
If you can help me get an idea of what am missing
What if nothing adjusts? I’ve been pulling my hair trying to get this to change settings
Thank you so much, couldn't find this info anywhere. Btw, do you know if there's a way to reset this ice maker? I have the similar (wrs555sihz00 ) and in door ice maker is so sporatic. It will work fine then have days where it's just slow, or the tray is full and won't dump. Happened yesterday, tray had been full for a day but wouldn't dump it, then after I removed the bin (and disconnected wire connector) to clean and check for frost build up, which it didn't seem to have, it suddenly started working again upon reassembly. Think it needs occasional resets? Just don't know how to reset it haha.
Apparently, just unplug it for a few minutes.
I have the same panel, but my ice is not dispensing. Ice maker is working, but auger motor is not turning on when paddle is pushed. Is there a step that will help me diagnosis the problem?
Hello, I have the 2-door whirlpool refrigerator, it is the same as the one in the video, mine has the problem that the freezer freezes too much and from there it already freezes the other part where it eats vegetables, I already changed the temperature sensor and the resistance is working well but it tells me yes It doesn't fit well, the refrigerator's computer is set. Can you help me diagnose the problem?
Help ice maker not working.
Can’t get a reading in ice harvest test shows no lights stating it’s waiting for a reading.
Wires at the freezer bottom door are not torn. Replace IM, Water valve, and main board.
I want to know what to do when comes a red light that says H20... Please explain me. Thanks
Replace the water filter on the bottom left of the toe plate
Replace the water filter on the bottom left of the toe kick plate
Hello how do you remove the top 2 glass shelves on the freezer side, thank you
Push up on the front side of the shelf and it will pop loose. Then pull the shelf towards you and it will pull out of the grey strip that secures it. Pull the grey strip off the white rod and the rod will come out.
Hi Ben, I have the same unit. question: The ice maker doesn't have an on/off control arm. How does it detect ice level and then automatically shut off?
There is a switch under the ice maker look for it
Has a on and off sign
Hi Ben I have the exact refrigerator that you're demonstrating the diagnostic mode. my problem is it won't go into defrost mode automatically. In the diagnostics mode I was able to force it to go and it worked just fine can you tell me what you think is wrong that causeing my unit to freeze up
Mine is doing something similar. Never shuts off. Runs constantly
I have the same fridge, no lights come up on my panel iv unplug the fridge (unplugged for 10mins). No water or ice come through but it's still making ice. How do I fix
I have this identical fridge and the ice maker will just quit. If I go in and reset it sometimes it will start making ice and sometimes it won’t. It’s only a year old. Any idea? Thanks. Great video
mine does the same exact thing, same exact fridge… maybe every 5 months it does it!
I'm having the same issue with mine in the same model. It's only a few months old 🤦🏾♂️
I’m still having to reset the stupid ice maker when it gets empty.
@@chrisheath7500how do you reset the ice maker? Mines stop all the time sometimes if I bang it comes back on . But I’m not sure how to keep it going
No idea. It’s so stupid. It’s funny because i literally just reset mine an hour ago . lol it won’t stay on. I have to reset it every week. I’m having to hit it harder and harder to get it to reset so it’s not going to last long. Watch the video. It will show you how to reset it. You have to keep doing it tho. It won’t just continuously drop ice. Piece of crap.
I got my fridge to get to the defrost mode but how do I know if it is actually doing anything? Do I have to hit the last button to turn it on or is it on by default. And if I do need to push the last button how will I know it is on? Thanks
Find out if it just runs defrost mode once you reach the step?
I’ve had absolutely no problems with this refrigerator. I’ve had it now for two years and it works beautifully. My friend bought one right after I purchased mine and his works beautifully as well so I don’t know what the issues are?
Read the comments and you can get some ideas
Defroster not working and freezes over. Freezer is below freezing but fridge is 60°F. Second time this has happened. Last time we lost a bunch of food and had to throw everything out. Unplug the fridge and let it drain, plugged back in and worked. Having little digital thermometers in the fridge and freeze has helped get ahead of the problem. Not a fan of the fridge
Both Freezer and refrigerator are warmer than they should be but frost on back panel of freezer. Guessing defrost is not working.
@@mikeflanary642 I have the same issue and I do the same thing. Once the thermometer stays above 40 degrees on the refrigerator side, I empty it into my old fridge and unplug it. Repeat every couple of weeks. It's a horrible fridge.
What is the height of the box vs door face?
My ice maker is not working so how do I get it to work?
Great video by the way!! Can you tell me where the control board is located?
Hi Ben, great video, thanks. Do you think a 2020 WRS321 model is similar? Ours isn't cooling after a power surge.
Mines doing the same. Did you happen to find the fix?
Ours also won't cool after a recent power surge. Lemme know if you find the solution. Thanks!
@@stevenmeyer4580 I unplugged mine for a couple days. Plugged it back in and had been working. I assume thd defrost cycle may have been missed
Just got mine today and the water dispeneer do not work.And the water line work at the old one.
I have this same refrigerator can someone explain to me what is the think that is all the way to the back of the cabinets in the left side it’s like a filter sort of thing anyone know what part number is that or what is it called please help