Top 10 Tuesday Q&A - Auditing Telehealth

In this Top Ten Q&A episode, Terry tackles what the focus of any telehealth audit should be.
Auditing Telehealth encounters is more that just looking at the coding. It should also include medical necessity, the technical and procedural aspects of the service, and on patient satisfaction and outcomes.
She also recommends an external audit if internal audits find any irregularities: and Terry Fletcher Consulting, Inc. is here to help if you need us!
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[@annadesai4429]

Can you please confirm if documentation in the chart note must state if the visit was done using audio-only or audio-video? I see providers simply document "telehealth" and argue that it is not required for them to specify if it was audio-video or audio-only. If there are CMS guidelines that clearly state this requirement, please guide me to the guidelines. Thank you!

[@pratapanurag757]

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