Webinar: Strategies for High Bill Communications

Rising temperatures have impacted billing communications in a big way. Scorching summer months come with higher energy costs. How your utility communicates these price increases directly impacts customer satisfaction.
Join the discussion and hear how teams at Entergy and Duquesne Light Company are working hard to ensure customers receive the alerts, education and aid they need.
In Questline Digital’s webinar, guest speakers Shantel Johnson (Entergy) and Morgan Kriley (DLC) cover:
- Why acing high bill communications is essential
- Tips for successfully building high bill messaging and programs
- Details on the new billing programs that utilities are piloting
- What utilities are doing to reach customers with aid and education
- Which messages and strategies resonate with customers most
For more information on Questline Digital's customer assistance solutions, check out our website: www.questline....