I learned two things in dealing with customers in different companies and service agencies and retail. If you back a disrespectful customer over a coworker, your days as a manager are numbered. If there is a conflict most of the time it is a misunderstanding. It is rarely malicious intend from the service agent. No, they do not risk sacrificing their job to piss you over. As a matter of fact myself and others rather risked our jobs by helping customers in certain situations. Especially if the company policy was bullshit. People working customer support are a special breed. Be nice to them and they really going miles to help you, if they can. Mistreat them and they still help you, but only as much as they are oblight to by their contract. Just take a few minutes, breath and then call. Not while you're angry. They did nothing to you.
yes, busted. the amount of rude customers I used to deal with who insisted on speaking to a manager without being put on hold..
Curious what company it is the backs their employees up like that. Asking for a friend
According to the video it sounds like an amex call center
I learned two things in dealing with customers in different companies and service agencies and retail.
If you back a disrespectful customer over a coworker, your days as a manager are numbered.
If there is a conflict most of the time it is a misunderstanding. It is rarely malicious intend from the service agent. No, they do not risk sacrificing their job to piss you over. As a matter of fact myself and others rather risked our jobs by helping customers in certain situations. Especially if the company policy was bullshit. People working customer support are a special breed. Be nice to them and they really going miles to help you, if they can. Mistreat them and they still help you, but only as much as they are oblight to by their contract.
Just take a few minutes, breath and then call. Not while you're angry. They did nothing to you.