If "malfunction voids all pay & plays" *how is it not fraud to keep all of the money I put into it???* If the machine is malfunctioning, it wasn't a fair bet.
Well, since the machines are designed to cheat the players and to only payout 90% of the total amount of money taken in across all slot machines, then of course it is fraud. Players should be aware of this before playing.
@@gaiustacitus4242 The game has always been rigged. Casino's are not houses of ethics. It is a gambling house. No person will find moral clarity there. Even the lotteries are frauds, the carnival games and most everything else humans create.
It was the guy in this video who said that she was asked to leave. I do know that she was asked was to spin it off. But immediately asked to leave? Haven’t heard that from anyone except for this guy.
That will certainly come into play when it goes to trial, if it does. The casino should at least offer half of the jackpot so as to not lose players going forward. If a player refuses to accept the offer they may lose it all.
@@mhfuzzball One of the positives of all the crazy lawsuits is my faith in this part of the court system has been restored. Trying that trick just results in the Judge finding them in the wrong.
Exactly. If there is a glitch, then they should have to refund ALL monies since the last win. If they can't identify the individual, then pay it to the state. The casino should never be able to keep the cash from broken machines.
Yes, the casino will give you back your last bet if the slot machine glitches out. Most people won't bother to ask. After all, any time spent waiting for an attendant to refund that last dollar bet could be spent winning big on a working machine elsewhere in the casino. People in a casino are always convinced that the next pull is going to be the big one. Every machine you are not feeding your money to is a missed opportunity for early retirement.
Casino is the place that they think it's reasonable you lose 99.9% of the time, but if you win 0.1% of the time you must be cheating or doing something illegal.
Many years ago, when casinos were opening, left and right, all over Oklahoma, a man who worked at my company hit a $50,000 jackpot. He got the same story ... that it was a machine malfunction. His case was all over the local newscasts. He ended up getting his money because that casino was getting wrecked by the bad publicity. They never went to court.
It happened to me in Canada at hard rock the machine shakes and stop here I was waiting all it says there no activity up there but i was all alone by this time no one around me I was tired and don’t know what to do I’m so disappointed
It happened to me as well! There was a line on this certain machine that would pay $12 million dollars and everyone was getting just one pull for $50 a pull. You could go back to the line and try again and again. So when it was my turn as I was about to pull the handle, a casino employee put his hand over the screen of the machine and said no more bets. I looked back and said -are you kidding me? and pulled it anyway and all kinds of bells and whistles started going off! Then I WOKE UP! 😡
see when you win big is what the casino say malfunction but when you lose the machines work perfectly and also come on 50'000 on this days go fast and is nothing for the casinos they made millions every day
Every machine in casino is rigged using special computer software to milk every customer. Sometimes they win something but only when casino allows that to happen. they have full control over every machine out there and every machine is connected to the same hub/network.
About 30 years ago I was playing a slot machine at Treasure Island casino in Red Wing MN when the power went out. I had about $250 in credits on the machine. The power came back on about 3 hours later and the credits were gone. They stated if there were credits on the machine that it would have reflected that when the power came back on. I demanded they view camera footage but they told me they weren't going to do that. It happened to several other people too but the casino wouldn't make the situation right with any of us. I never went back there after that.
Not possible. Slot machines or computers when they malfunction and error shows up on the board and if that error doesn’t show up, then they have to pay out the winnings plus if the game Malfunctions the gaming commission since it technician
I'd also imagine that there is a log of every spin saved within the computer of the machine, likely for security purposes and maybe also for the purpose of the computer remembering when the last payout happened so it can fudge the result of the next spins.
They already do! This happens on a regular basis. Strange how you never hear of a casino returning everyone's money when they lose because of a "machine malfunction"!
Its not like mafia days < you have share holders now. You just cant pay someone off that did not win. Plus the big jackpot would no longer be , keeping others from a chance to win it.
The way i see it is simple. I don't see that a malfunction should prevent payouts unless they can prove that outside interference was behind the win. Unless they prove outside interference it should be considered like any other error, and should be in the customers favor. Or they should have to explain exactly what the error was and have to prove that it was an unknown error that caused the win. I can understand the random number generator and the machine could end up out of sync through no fault of anyone but God. But unless they show someone did something that caused it to happen they should pay. Like if there was a power spike at the moment the button to spin was pushed and the slot manufacturer can show that anyone who was pushing the button when it happened would automatically get a jackpot prize. Then that means the company and it's software were at fault and you can't just say that gee we are sorry but your car was rear-ended and exploded it was a design flaw nobody could foresee so you lose. It's has to be assumed that it's operating as designed. And if there was a flaw and the company knew beforehand they should pay. If they didn't know about the error then they should pay the winning and have to remove the machines until the fault was fixed. Assuming that the player wasn't cheating in some way.
@@michaelbyrne5469 newsflash kid she won. Keep trying. If a player wins they must pay out. The casino isnt and is claiming a malfunction which it's obvious af that they were claiming that so they don't have to pay out.
@@theEVILone0130 exactly. If the error isn't the fault of the player especially by cheating means then the casino should pay up. If the casino can prove the winning player caused the "malfunction" on purpose aka cheated then there should be no payout and the player should be kicked out and blacklisted. We are not responsible for their machines not working properly unless we purposely cause the machine to not work properly.
@@chaseviking5096 What if you accidentally cause the machine to not work properly? I assume normally they'd try to convert an accident into slandering the patron.
Casinos should lose their licenses if they don't keep their machines up to date. Either you pay out and keep your license or you deny the person and your business gets shut down.
So if the machines aren't owned by the casino, why would a casino employee tell her she didn't win and she had to leave the premises? Wouldn't you think the casino and their employees would not care either way if someone won since they don't own the machines or pay out winnings? Sounds like a massive fraud is being perpetrated.
I can accept the idea that there might be a partner company that actually owns the machines. The casino operates them, however, and should be responsible to the players for any wins.
Machines aren't owned by the casino, but the casino is responsible for paying out all winnings and also collects and keeps all money put into the machine. You seem to think that ownership and operations need to be connected, which is so obviously not the case.
Not only that, but they don't pay the money the "broken" machine gives, but they don't give back the money the "broken" machine takes. I don't do casinos, but this makes them even more of a scam, and the authorities protect them because they pay protection in the form of taxes. Counting should be protected too. People should be able to use their brains to win. Finally, the law should forbid the Casinos from expelling anyone just because he or she is winning, or no license.
@@jaimeduncan6167counting using devices isn't protected. How they get away with kicking out people who count in their head is through the establishment's right to refuse business. They can trespass you off their property because you're more skilled than the people they want to do business with.
I'm assuming that the company that owns the machine is IGT if it's a Wheel of Fortune machine. Protocol for them is to come out and inspect the machine after someone has hit the progressive jackpot to confirm that it's a valid Jackpot win. They also review the camera footage. So it's very disturbing if the establishment did not take these steps and should be definitely sued and have their license revoked!!
Casinos already hold all the odds. They already disallow people who know how to better their odds ( card counters). Now they just flat out tell you that you didn’t win, even when you do. NJ has done a TERRIBLE job with the casino industry.
She has a homeless son and she gambled away more than 1000 bucks in a day at the casino. This is a shameful sickness and the casino is just as horrible.
Yep. Disgusting what the government will allow as long as they get a big cut. Our society is structured to screw the little guy, the hard working, and the poor. Designed to siphon away from the little guy and give to the rich sociopaths.
why is the casino horrible?? we have free will and people make choices. not paying is horrible yes but just taking a fools money?? thats just good business
@@PeterOkeefe54 There is a casino in my town and i have known many people with an addiction to gambling . I can understand there is an entertainment value and have been to the casino myself. I wish the Casino had some responsibility to identify and ban the addicts that lose their homes and destroy their businesses. Like cigarettes it is a choice but if someone is smoking five packs a day this is horrible and some family intervention would help. Humans are flawed , making money on these flaws seems wrong. I don't have the answer but it is sad to see poor folk believing a casino is a place that makes smart people rich.
I watched the story on the NJ local channel. It clearly was a malfunction. She didn't even have the max credits required to be eligible for the jackpot.
@@daveb2280 Ouch that really sucks for the casino, after they've paid her the 3.56 million let's hope they spend more effort and money on machine quality and maintenance in the future.
You can't press the call button after a legitimate jackpot win. The whole machine automatically shuts down and the casino staff come in to verify the win. The machine then gets opened up and the computer boards are examined.
Former slot machine technician here. It's really difficult to know what happened without seeing the game itself. All slot machines have a game history that can be looked up and the game in it's entirety can be replayed exactly as it happened. If the machine did have an error, the game history as well as many other historical records on the machine itself can be cross referenced to make absolutely sure what happened. Every win that is over a certain amount (where I was at least) needs to be investigated and full game logs and information has to be recorded immediately after a win of this magnitude and made into a report, then after the paperwork looks good an no anomalies were present, the money can be released. I'm guessing either the casino or gaming board did the investigation and found a technical error but without seeing the game, it's impossible to know that truly happened. If she were to take the casino to court, you can bet the casino will have all the info and pictures on what errors occurred, what happened during the game session and the bonus.
Oh crap. An actual logical reply. People are ready to pay her 10 million dollars without any proof of what actually happened. If these geniuses owned a business with a leased gaming machine I wonder if they'd be so fast to pay out themselves if the machine tells you it malfunctioned.
But who's responsibility is it to make sure every machine on the floor is working properly? It was like the guy who bought an hermes bracelet in mexico for like 4$ because there was an error on the website, court let him keep the bracelets. If it said jackpot, its a jackpot right?
Thank you for the explanation but, assuming she didn't do anything to mess with the functioning of the machine, why shouldn't she still get paid? I can understand how an issue in the program could have cause it to erroneously award her the jackpot, but it still did so. I think it is reasonable that the casino might want to review it before paying out, and if there was a genuine error they could try to convince her to take a smaller amount (and likely a lot of complimentary amenities) but the moment they said "you get nothing, please leave" I think she is entitled to get the whole amount she was promised.
@@porgy29 On every machine in a casino there is a “malfunction voids all pays and plays” sticker or sometimes it’s written in the display sign of the game. When I player sit’s down to start playing a slot machine of any kind, that rule must be upheld. It simply does not matter if she causes the malfunction or not. When the investigation is launched on a machine, the casino keeps the amount of money she had in the machine until the investigation is over, then returned back to her. She will get her credits returned to her, however if it is found the machine did malfunction, the win is not valid and therefore she only gets the credits back she had in the machine at the time of the malfunction.
If it was a progressive jackpot, they owe her.💵 If the machine did not actually have a $1.28M pay out possible on that game, it could have been a real malfunction. But telling her to leave without showing proof she didn't win sounds like "foul play." Pun intended!🤑
This has happened before and the woman won in court after she filed a lawsuit and the jury came in in her favor. The casino does NOT want this in front of a jury. They will probably lose every time.
Casinos make alot of money when they can advertise huge jackpots. They made the money months ago and you are just getting the interest. I tend to believe the malfunction story, It happens time to time. They are machines that humans invented. What could go wrong? lol.
The Casino needs to win. It's a complex explanation, but the slots are just terminals, the actual jackpot happens at the central computer. This curtails lots of hanky panky with mechanical items. You can easily rig a device you might access. If its at a separate location they KNOW you didn't cheat. That is why it works that way. The Casino thinks she is a cheat. .. and so do I.
@@justinmanley8131 So now then can programmed every machine show "tilt" so they never have to pay jackpots to anyone? Its a fraud. If it show jackpot, then they must pay it. Simply.
They should have offered THAT on the day it happened....instead they wanted her out as quickly as possible?!? Suspicious as you can get. Even if the casino ISN'T pulling a scam ....their actions scream they are.
Yeah they probably do. But it’s ridiculous just a scam. If it was malfunctioning to pay out how come it wasn’t malfunctioning when people are dropping their money in it.
Robert Taylor walked out of a casino thinking that he didn't win, but actually won 229k, and the casino spent 20 days tracking him down. The casinos in Vegas is required by the gaming commission to pay out people who win jackpots.
Good to hear. The casinos have set up the laws to work in their favor most of the time. Someone in the state was trying to look out for the consumer. Even a big payout like this wouldn't hurt a busy casino. It takes a lot of losers to build those nicer hotels in Las Vegas.
@Rhaspun the b,ig million dollar machines are networked with several other casinos. Every time one is played, the jackpot increases. That's why you'll see a vacant block of machines and the jackpot keeps increasing even though no bets are being made on them.
This happened to me in north carolina. It was only 1000 so not a huge deal. They watched the film and acknowledged I won. He offered me 200. Said that was his limit. I declined the 200. He returned in 20 minutes with security. Said they were paying me nothing and I should leave. If you're in a indiN casino, you are no longer in the usa. Use caution if you go.
When this happened to me it didn't say tilt or freeze the machine. In fact, the first time it happened I questioned myself and thought maybe I didn't see what I thought. Next spin, I lost. The next spin, I hit again. This time I kept my eyes on the machine. It flashed a code that said key 21 or key some number. I immediately hit the call attendant button. A suit came and called for a blue collar. He open the machine, flipped a switch and said all fixed. 5 seconds tops but I'm missing the 1400 I should have been paid. This is when they watched the tape, acknowledged I had won and offered me 200 because that was his limit. I lost another 100 when they kicked me out. It was in the machine.
This happened to my wife and me in Laughlin back in '97. The casino then refused to pay saying the machine malfunctioned so they didn't have to pay. They also refused to put a sign on the machine stating it was working properly. So, I stayed by the machine to warn others not to use it. The casino manager threatened to have me arrested.
I often times listen to you while I’m driving so I just saw for the first time that you had and woodchucks to the watch for low flying owls and I’m laughing quite hysterically. That was a hilarious couple videos.❣️❣️❣️😂😂😂
Blatant fraud by the casino. Casino should lose their license for trying this. The fact they immediately tried to kick her out was clear intent to paint it as her abandoning the winnings she was entitled too.
It's not necessarily fraud, slot machines do occasionally malfunction. For example, they have a demo mode where winnings and jackpots occur all the time to exhibit that event. However, the Casino is egregiously wrong in assuming that they aren't still responsible for these kinds of errors.
I was playing in a casino $5 per spin, machine malfunction and went blue color. I called the attendant and I was told that machine broke. I insisted to see the manager and I was offered $5 refund, I kept on insisting and threatened to call the local news, then they went back looked at the videos and gave me back my $100 which I started with. It is not easy to get your money back.
I was once told Casinos don’t own the machines but they are leased from a company. Either way if they are in your establishment and they malfunction, it’s own your property and you’re responsible. That’s like leasing a car and hitting someone and tell the victim sue the leasing company because they own the car. Com on now.. Most Lawyers are reluctant to sue a Casino because their pockets are deep and these lawyers visit in the secret room..
I'm not a gambler, but I was invited with a coworkers trip to a riverboat casino. I sat down at a quarter slots and tried it out. I was winning more than I was losing and was astonished how this was going. I then hit a $450 jackpot and the coins just kept rolling out. A casino worker had to add coins as it had ran out. It finished paying me out and I continued on the machine and again was winning more than losing. Then a worker came back to "fix a problem" and then I began losing more than winning. I figured she was sent out to stop me winning, so I cashed out and went to watch others play for the rest of the visit. Seems they have ways to mess with the machines. Probably pretty obvious, but that was definitely a learning experience.
Here in Montana, just about every gas station has a casino. I don;t go into them much any more, but when I do I notice that every time someone sits at a machine and plays, then gets up, win or no win, shortly there after an attendant will come "clean" the machine and it always entails them opening the front door where the bill machine is at, they reach in and do something, then close it and walk away after cleaning.
If you actually want to make money on machines, you go to video poker for one of the machines near the front and look at the payout schedule. Sometimes it will be over 100% with perfect play as a way of bringing in suckers. It's completely legitimate and casinos use those machines to give off the impression that people can win.
I have seen something similar. They can literally adjust a few variables in the software and have it alter the odds of winning, I am guessing that a) a machine has more than one such set of variables and that their opening it up and hitting a reset causes it to load the next set of starting variables. This let's them simply tell a machine, "OK, you have let enough people win today, so change the odds so they lose more." But b) short of a major malfunction that takes the whole machine down, doing this would also "reboot" the thing with new settings. That said, I once had, back in my high-school days, a program that was designed to simulate a very unfair casino game called Sinfu. The odds were heavily stacked against the player, but my copy, despite there being nothing wrong with the code, was actually producing wildly incorrect results. Turned out that the random number generator was tied in some manner to timing events in the computer, and the power supply was glitch in, causing no obvious failure to run actual programs, but it was causing the random number generator to throw out "less than random" results. So... yeah, a glitch could legit cause mistakes in random number generation, in theory, and if the software was specifically designed to watch for strings of utterly improbable random numbers... But, one could then argue that without evidence that this sort of anomalous result *kept* happening, highly unlikely strings of results is not the same thing as being an, "impossible" string of such numbers.
We spent an hour driving to Conn. i somehow ended up on the second floor high rollers floor ,entirely empty there was a 100 dollar machine there i went with the you only live once theory, put a 100 in came away with 1200 dollars i said to myself time to go after spending exactly. 10 minutes there went back down didn’t tell my wife we ate i flashed her the cash after the meal and we beat outta there!
I would LMFAO if the casino got boycotted, and turned into a ghost town!😮😊😅😂 What would they do then? It justs disgusts me, the greed that is. This places make millions a day! But yet they just can't seem to bring themselves to part with $$$ when rightfully won😮
You realize slot machines are computers and computers do malfunction . When there is a law function of any kind there will be no payout, and that error is recorded.
@@John-up1zr Are you a "well ackshually" guy or just a casino shareholder? I'm a software engineer, and I can assure you with these stakes, the slot machines go thru extremely thorough testing and have fail safes to prevent this kind of glitch. Sure a corner case bug could still exist, but it would be so rare, that it would be much better for them to pay out than get this kind of negative publicity. And the casino still could possibly sue the slot machine company.
Steve, I know lots of businesses structured like that. One company OWNS the land. They lease the land to a second company who builds the building. The building company rents out the building to the business at the front end (the one most everyone sues). That last company has ZERO assets. Even when they are all owned by various partnerships that have grossly similar owners. It makes it really hard to win ANYTHING even if you win the lawsuit. Apparently it can be structured so that if someone ever did "win the building in a lawsuit"... They would quickly find out they cannot afford the rent of the LAND. And thereby forced to sell it back to the land owner (or a newly setup structure) for next to nothing.
Precisely, if you don't need the money, you're better off with computerized versions that take tokens and pay back tokens. You won't strike it rich with real money, but you won't be out real money either.
Well, entertainment. If you go to a movie theater get popcorn, soda, and a seat to watch the movie your out around $50 for 2 hours of entertainment. I get a lot further than that playing a quarter machine, or one of the electronic games - versions of cards, dominoes, space blasters...
i work at a casino and lady was playing ultimate texas holdem and she got a straight flush and dealer paid her for only a regular flush, 3 days later her husband came in and we informed her husband that surveillance caught the mistake and wants to give her the money she is owed, they came back the next day and she got an extra $800 that she was rightfully owed
I've had this happen while playing craps once. Not a huge amount of money, but, somebody caught the error and they wound up giving me like 20 bucks while I was still at the table. Smart move too because I proceeded to lose it too lol
It happened to me playing a table game. Same day, about a hour after the fact. Guy came over and said the hand was not paid correctly a hour ago and gave me some money. I was shocked, I didn't even know what hand he was talking about.
@@jttech44same thing at a craps table. I had no idea but the cameras saw I got under paid. I appreciated the honesty because I was ripped off at another casino, right at the cashier cage by the change lady. Told her to look at the tape from camera right above her head and I was told I would have to call the NGC which would take hours to arrive, so I left being short changed.
Wrong. Casinos encourage the minimum bet to entice beginners with better than even odds. To consistently win as a beginner you must defeat facial recognition by changing machines and casinos. You can pay for both beer and gasoline, but not lodging, as you play only the minimum bet.
It sounds to me like either the casino didn't have the money or maybe they did and just didn't want to pay out Anytime it involves law or money, you should always have some kind of documentation Pictures and videos are best
@justinmanley8131 don't be so sure because there are times the customer really is right. That's why pictures and videos are key in these types of cases. Don't play these games unless you first done your research and learned everything you need to know. Then take cheat sheets with you based on your research
Every time there is a claim like this, the gaming commission is called in, and I can assure you they will stand behind the casino because printed on the outside of the machine is all malfunctions voids all plays, and pace the minute Customer inserts a coin into that machine, they are an agreement with what’s printed on the outside of that machine, as it is clearly clearly clearly stated
@@MattH-wg7ou Yes, for the purposes of the case it is irrelevant. I am pointing out that gambling $1,000 in hopes of winning at a slot machine is the worst way to try to help someone.
By the way… the “other company” is likely ALSO owned by the same people that own the casino. It’s just another legal entity to protect them. My developers do this all the time. There is the management LLC, the building is LLC, the property the building is on is LLC, the mortgage company that owns the mortgage on the property and the building is their LLC. They keep barely any money in the bank accounts of the building and the property. If someone is hurt on either and sued, they can bankrupt which ever entity it is. The person wins the building or property, they still have to pay off the mortgage. Which when they go to sell, will probably be bought back by another company the developer made and owns.
So remember in Vegas almost everything is dependent on the casinos many people work for the casinos or they own a business that does business with the casinos so I would say the juries are probably 50-50 on who they naturally lean for. The other problem is….even if you win A jury verdict after waiting 1 to 2 years for a trial, then let’s say you win 3 million then they will appeal which could take another three years and by then the person who won the 3 million already wants to spend it so after about a year on appeal the casino will offer the person 1.5 million to settle in even though they got a $3 million verdict they don’t want to wait or worse have something happen on appeal have the verdict overturn show they’ll take the money and I promise you casinos don’t hire cheap lawyers
A lot of gamblers have twisted logic. I've had many people come into my job talking about how they are trying to win more money so they could pay their bills. If you're having trouble with finances, gambling is the last thing you should be doing.
The money she plugs into the slots isn't ever going to be enough to change her life or her son's, but IF she won a nice sized jackpot it might be enough. It's more about hope though than rational thought. There's nothing rational about thinking you'll beat the odds, not even break even, let alone hit a jackpot. It doesn't stop people from dreaming, hoping, and playing. That's why gambling institutions are practically a license to print money, or more cynically a license to commit theft on a staggering scale. It's like bizarro Robin Hood, robbing from the poor to feed the rich, legally.
If she believes she can't help him without a large sum of money, then at age 72 her odds of getting a lot of money through gambling to help him might actually be better than through other means.
Just a little FYI, on the wheel of Fortune machine, the 2X and wild mean nothing when you get the spin. All you win with the spin is whatever is displayed on the wheel. So technically she did win the 1.2 million but it was not doubled.
Frankly anyone who play's slots should expect to lose, but I won $500 silver dollars once on a dollar slot machine. My Pop went to Vegas in 1964 and did not gamble, he spent all his money buying silver dollars and quarters and dimes, bagged them and then flew back to his Tavern in Hempstead, it was called Fred's.
I had almost the exact same experience in Reno. A similar machine, wheel headed right to the jackpot....shuddered, and then the lights went out. Pushed the assist button, and waited for the attendant. The attendant claimed it was 'no jackpot', unplugged the machine, and said 'try another machine'. Talk about feeling helpless and dejected.
Its hard to say what the spin would have been if it had been allowed to continue. Having the machine shut down mid spin is different than claiming a loss after the jackpot lights have gone off. I feel for you though, getting close to a jackpot and feeling like it was taken from you.
@@supernova743 It actually shuddered into the Jackpot zone and then the lights flickered/went out. That's a win in my book. OTOH, my ex-wife jackpot-ed a horse racing slot twice and the staff came, acknowledged the last win, unplugged/rebooted the machine, and left. Then she hit Jackpot again. What a night!!! But the legal grifters who own the machines always win in the end.
Wrong , Wrong and Wrong. The malfunction hits , its cleared and the customer has moved on or left for the day . Now we have to review all tapes see who was playing identify them and het them their winning payoff. Always a pain in the butt , but worth it when you saw the face of happy customer. All malfunctions are reviewed , if a person is claiming a jackpot but upon clearing it was a loser , that customer can file a case with the state gaming boards for review . Its all computerized so upon review the just answer will be apparent. Wow you guys need to learn about machines.
Rule of thumb, if you ever win a million dollar jackpot just call a lawyer and file suit, cause they are always going to refuse to pay, this is why people should not gamble, I have read about so many case's of this, that the minute you win, oh the machine malfunctioned, yeah bullslhit you just dont want to pay, off to court we go.
It happened at New York New York, in Vegas recently! MGM RESORTS has always treated me right. But when I hit close to $7k in May of '21;at the Bellagio, they paid but weren't friendly about it!
I mean, it is a casino. They'd engage in human sacrifice if it was legal and profitable. And the legal bit is option -- so long as they had a path to avoid accountability, they'd do it.
Casinos have insatiable greed. They will pay out as little as they possibly can, and manipulate every cent out of gamblers they can in every way possible.
@@unitrader403 These are not machines in the classic sense. They are computers operating on a 'if this then' protocol. It would not be difficult at all to program a trigger that would do exactly this when a set of parameters is established. Fact the machine triggered a win. The typical procedure is to hit the help button to flag an attendant. The high dollar amount combined with the call attendant button triggered the alleged malfunction. Curious the machine was working perfectly right up to that sequence of events.
Casinos shouldn’t be allowed to ban someone for counting cards or removing games they had before for people who have lost money to them. Players should always be allowed to win back their money under same conditions unless they do something illegal under the laws of the country that you play. If they do this, they should lose all exclusive rights to slots. Let that tribe rot.
This should be resolved between the casino, the slot machine manufacturer and their insurers. The customer should have been paid and remained uninvolved.
Hopefully she would lose on appeal - what are the terms of play worth if people can just void them whenever they feel like? "Malfunction voids all plays and pays." Learn it, it's the rule.
@@VideoArchiveGuy if the machine is "malfunctioning" it shouldn't be in operation then...so according to you all payouts are voided on a malfunctioning machine...then what they are doing is illegal by taking someone's money when the person has a ZERO percent chance of winning. A casino's rule isn't the law either. Willingly and purposely taking someone's money but not willing to pay them out, when talking to trial by jury, will just about guaranteed benefit the player, not the casino.
I’ve worked at a casino in Canada for 16 years. Started as a dealer & have since been promoted to pit boss. Our casino has had surveillance catch dealer errors where the players should have been paid, but weren’t: I’ve seen managers on multiple occasions come to the tables to correct the mistakes and pay the players properly. Maybe a difference between casinos in other parts of the world and here in Canada. 😎
I was in Reno few years ago won on the progressive which is several million but was told someone hit it in Vegas one second earlier check on it they showed Vegas disqualified because player was 15 years old. Refused to pay. I have been asked to leave casinos several times when shooting craps or playing cards they insist I am using loaded dice and marked cards.
@@jennb5884She says she's anxious about not being able to help her homeless son. Why is she blowing money on a casino if that was a concern? $1000 could at least get you established in a humble apartment.
How far would a thousand dollars go to getting someone off the street? First and last months rent. Damage deposit. Utilities. That's going to be a lot more than one thousand dollars. Dipping into life savings to try and win enough money to help. Not smart but then what?
“Phyrric victory.” Clever casino lawyers might win these suits - but at the expense of chasing away their customer base. PT Barnum knew this. The success of his circus was entirely because he purged HIS carnivals of all the scammers, cheats, and petty thieves that such events attracted. By making a safe, family-friendly experience he was able to tap into a much larger market.
This isn't anywhere near the first time this has happened, and the other times it has happened AFAIK the casino won the lawsuits. They are also still in business. People don't GAF about it.
The tilt issue very rarely happens on newer slot machines like wheel of fortune. The old 3 reel mechanical machines often have tilt issues because they’re very old and I’ve have 1 or 2 handpay wind malfunction when I hit a handpay ($1200) or more. But the machine was having issues all night. However, I was still pissed and protested
1. This particular machine has physical wheels 2. The rules clearly state that the Jackpot is not eligible for the multiplier 3. The Spin Symbol can contain 1, 2 or 3 pointers indicating which pointers are active for the bonus spin. 4. She had one pointer, the center one. 5. The Jackpot wedge of the wheel was under the (inactive) left hand pointer, not the center pointer. 6. Her individual line pays and multiplier added up to $350, and that’s what she won. 7. Shame on everyone claiming the casino was crooked before they learned the facts.
I live in Vegas too - and I program these machines. It does happen. A lot of these machines are over 15 tears old - some even 20+. They are old and just break down.
@@socasack I've worked casinos throughout the world for 30 years - NEVER have i seen a machine "breakdown" in such a manner to be handing out free jackpots - they are completely 100% digital, there is no way for an accidental jackpot. What are you talking about.
@@foff-666 lol, from his (@socasack's) perspective: the machine is broken if it ever pays out a jackpot. His perspective is that jackpots are supposed to be impossible (because they've rigged them so jackpots are impossible) -- hence: if any of his machines does jackpot if must be because the machine is broken.
Where's the fun in that? I lived in LV years ago and understand gambling addiction. But for most, it's just another form of entertainment, cheaper than a cruise or a trip to Europe.
You are correct about the cameras. They absolutely have video of exactly what happened and when. Not to mention the machine it self, being a computer has software that will give a complete history of all the games played, there outcomes and a diagnostic of what errors accred. However I have played at Mandalay Bay when a machine malfunctioned and the attendant came to fix the problem gave me my $3.00 that I had net back. So it has happened but doesn’t get the same publicity that a malfunctioning machine voiding a win does.
I once won on a cruise ship an amount of less than 2K and they didn't want to pay because there was a malfunction. I contacted a lawyer and notified them we would seek 10x that amount. They agreed to pay the amount won plus legal cost and $500 for mental anguish. I had to sign a NDA.
@@raymondjjohnsonjr363 we don't know who he is (though I assume he's Raymond J Johnson Jr), what cruise line, nor do we know if there was a time frame on it. I've signed NDA's that had expiration dates. Most were 10 years.
I'm glad someone looking into this problem, there is no machine ever paid out millions of dollars. The jackpot has failsafe circuit to machine, to generate tilt or malfunction. Another thing is they change the PROM at 2 in the morning and they install loose or tight PROM in the digital machine.
If the machine was messed up beforehand, the casino should've put an "Out of Order" sign on it. If the casino is just trying to avoid giving her the money, they're in for a lawsuit. This woman won 2.56 million dollars, THEN the machine broke. Therefore, she DID win that money, and the casino MUST pay up. If they don't want to, that woman needs to contact the Institute for Justice for help.
@@michaelbyrne5469 It was most likely malfunctioning all day, but they only noticed once a big win was hit. They then said that it broke on that speciffic play, to avoid paying out. Nothing is going to be said about the people who lost money before that. Who honestly knows how long it was malfunctioning, since the people who have $$$ to lose aren't going to be upfront about it.
@@olejniczak12 the fact that the error light came on in response not to anything happening with the machine but in response to someone being called for the jackpot is suspicious as hell, if it was automatic it would have lit up before or after, when someone was actually touching the machine, if it's manually controlled then nobody's "noticed" anything except the win itself.
The thing that stuck out to me is that the error message didn't occur until she hit the button for the hand-pay. The employees received the same blue light signal in HQ and security saw the commotion on the cameras. Shady AF.
They don't hit no button...the machine lights up the bottom light on top of the machine...but in the case of winning a jackpot $1200 or more both lights flash( the top light is for change the bottom one is to notify a employee
I don’t understand why the state of NJ commission has not went and looked at the machine? I thought that is what they are suppose to do. Nevada has it where u can call almost 24 hours a day and they will come and check the machine if the customer feels like they been cheated out of money.
There is also machine recorded history. Every spin has a unique number assigned, and bet results are available for print out. That record would early show a win, even if the display or some other hardware issud followed
I think there should be a legal requirement that if casinos ever get a ruling in their favor on an issue like this they have to have an article about the incident posted in a prominent location by their door forever.
the machines are leased or sold outright, they are maintained by the manufacture when leased, the casino sets the payout algorithm I know a guy who works for the company that make wheel of fortune, its there biggest moneymaker
She won that fair and square, this is my favorite game when I ever get to a casino. This game has 2-3 levels and spinning the wheel is part of it. Hope she wins.
I worked for a company and we had slots in Atlantic City, NJ. I repaired them. Back in the day, when some were partially mechanical- the TILT is a must to prevent any tampering, etc. There are physical reasons. But "video slots" are basically video games and the moving parts generally speaking aren't going to have ANY outcome on the wins or losses. Unless there's a cyberhack- BUT that should be detectable..... so the TILT switch is largely not relevant here. What is relevant is this: the casino commision each night IN EVERY CASINO used to randomly check the programming on multiple machines to make sure no program tampering happened, etc check the logs of the machines, etc. I can't imagine that procedure went away. All that would have to happen to validate the win is the casino commision would have been required on the big win to check and make sure nothing untoward happened or any machine tampering, and the payout should have happened. So this definitely sounds lawsuit-worthy to me.... I can't imagine the Casino Commision becoming lax- if anything I wouldn't be surprised if the CC was more engaged because of all the cybersecurity things these days.
If "malfunction voids all pay & plays" *how is it not fraud to keep all of the money I put into it???* If the machine is malfunctioning, it wasn't a fair bet.
Well, since the machines are designed to cheat the players and to only payout 90% of the total amount of money taken in across all slot machines, then of course it is fraud. Players should be aware of this before playing.
It's gambling !! You gambled.
@@artstrology It isn't gambling when the game is rigged.
@@gaiustacitus4242 The game has always been rigged. Casino's are not houses of ethics. It is a gambling house. No person will find moral clarity there. Even the lotteries are frauds, the carnival games and most everything else humans create.
@@gaiustacitus4242 That's right,.. no casino has advertised itself as a house of moral clarity and virtue ...LOL
They should post a disclaimer, "we will gladly take your money, but we reserve the right to not pay you when you win"
Mhm. At least insurance companies come clean and spell it out in their contracts.
@@nuclearmedicineman6270 Get help.
gotta love the wealthy, right?
there is a disclaimer that says that all payouts are void during malfunctions or something like that
@@GoRamzthe real question - is it a malfunction or a function?
Her being asked to leave should make us all very suspicious! I sure am!
We've only been given HER side of that segment. She could've gone wacko on them - or not - but we don't know with info presented here.
It was the guy in this video who said that she was asked to leave. I do know that she was asked was to spin it off. But immediately asked to leave? Haven’t heard that from anyone except for this guy.
@@acousticshadow4032 And you would've remain calm cool, and collected? Please! Anyone would have been engaged.
@@veronicaBolanos-mc4fc ~ Perhaps you would've been engaged ~ but not to me!
I would've googled an attorney immediately and said get down here!
I'd say the fact that they told her to leave is proof they're lying.
That will certainly come into play when it goes to trial, if it does. The casino should at least offer half of the jackpot so as to not lose players going forward. If a player refuses to accept the offer they may lose it all.
ballys had gone broke so they're just trying it on
I have a funny feeling the CCTV system experienced a malfunction at the same time. 🤔
Don't worry the A.I. edited to correct the mistake.
The casino doesn't own the cameras, so they can't turn over the footage.
@@mhfuzzball One of the positives of all the crazy lawsuits is my faith in this part of the court system has been restored. Trying that trick just results in the Judge finding them in the wrong.
I was just thinking that. "You can't prove you won, there's no security footage due to a camera malfunction."
@@nuclearmedicineman6270Correction, it was twelve camera malfunctions. lol
I wonder if anyone got their money back on a loss due to a technical glitch.
What technical glitch? -The Casino
Exactly. If there is a glitch, then they should have to refund ALL monies since the last win. If they can't identify the individual, then pay it to the state. The casino should never be able to keep the cash from broken machines.
Technical glitches cause players to win. NOT LOSE! If the player loses, the machine is functioning correctly.
Do I sense a class action lawsuit?
Yes, the casino will give you back your last bet if the slot machine glitches out. Most people won't bother to ask. After all, any time spent waiting for an attendant to refund that last dollar bet could be spent winning big on a working machine elsewhere in the casino. People in a casino are always convinced that the next pull is going to be the big one. Every machine you are not feeding your money to is a missed opportunity for early retirement.
Casino is the place that they think it's reasonable you lose 99.9% of the time, but if you win 0.1% of the time you must be cheating or doing something illegal.
lol you clearly don't understand probability. Stay in your lane, son.
Many years ago, when casinos were opening, left and right, all over Oklahoma, a man who worked at my company hit a $50,000 jackpot. He got the same story ... that it was a machine malfunction. His case was all over the local newscasts. He ended up getting his money because that casino was getting wrecked by the bad publicity. They never went to court.
Good for him! I'd be calling TV and radio stations!
Yes I would too that’s B.S….
It happened to me in Canada at hard rock the machine shakes and stop here I was waiting all it says there no activity up there but i was all alone by this time no one around me I was tired and don’t know what to do I’m so disappointed
It happened to me as well! There was a line on this certain machine that would pay $12 million dollars and everyone was getting just one pull for $50 a pull. You could go back to the line and try again and again. So when it was my turn as I was about to pull the handle, a casino employee put his hand over the screen of the machine and said no more bets. I looked back and said -are you kidding me? and pulled it anyway and all kinds of bells and whistles started going off!
Then I WOKE UP! 😡
see when you win big is what the casino say malfunction but when you lose the machines work perfectly and also come on 50'000 on this days go fast and is nothing for the casinos they made millions every day
It’s funny, the machines in the casinos never seem to malfunction when you’re losing your money.
Every machine in casino is rigged using special computer software to milk every customer. Sometimes they win something but only when casino allows that to happen. they have full control over every machine out there and every machine is connected to the same hub/network.
Yeah, when you lose your money they are just working the correct way they rigged them.
Well nobody is tilting the machine when they lose. You tilt to win lol
@@joshuawidener8407 She didn't do anything to the machine. They are saying it was an internal malfunction.
I'm sure glitches happen that cause you to lose. When that happens...too bad for you. Malfunctioning only benefits the casino.
Tell the casino that they won the case. Then tell them it's an error, they really lost.
I really hope the judge says that when it gets to trial 😂
Definitely underrated comment.
Don't forget to tell them to leave.
ROFLMAO ! LOVE IT ! !
😅😅😅😅😅
The Entire Casino Gaming is FRAUDULENT!
About 30 years ago I was playing a slot machine at Treasure Island casino in Red Wing MN when the power went out. I had about $250 in credits on the machine. The power came back on about 3 hours later and the credits were gone. They stated if there were credits on the machine that it would have reflected that when the power came back on. I demanded they view camera footage but they told me they weren't going to do that. It happened to several other people too but the casino wouldn't make the situation right with any of us. I never went back there after that.
That's why you should constantly be recording video to have as proof so they don't fuck you over..
@slejandroaanchez2071 wouldn’t have been applicable 30 years ago
@@autisticangell He could have been sitting with a giant camcorder in his hands lol. Yeah, not practical in 1994.
Ironically that probably saved you a lot more than $250 over the years
@@slejandroaanchez2071 yea sure, Honey hand me the polaroid im going to AC need to record my visit
If a court let's this stand every casino can claim this anytime someone wins
and every casino can close their doors.
This isn't new casinos have done this and won many times.
Not possible. Slot machines or computers when they malfunction and error shows up on the board and if that error doesn’t show up, then they have to pay out the winnings plus if the game Malfunctions the gaming commission since it technician
I'd also imagine that there is a log of every spin saved within the computer of the machine, likely for security purposes and maybe also for the purpose of the computer remembering when the last payout happened so it can fudge the result of the next spins.
They already do! This happens on a regular basis. Strange how you never hear of a casino returning everyone's money when they lose because of a "machine malfunction"!
It doesn't matter if the machine lit itself on fire after it came up with the win. Pay the lady out.
Its not like mafia days < you have share holders now. You just cant pay someone off that did not win. Plus the big jackpot would no longer be , keeping others from a chance to win it.
The way i see it is simple. I don't see that a malfunction should prevent payouts unless they can prove that outside interference was behind the win. Unless they prove outside interference it should be considered like any other error, and should be in the customers favor. Or they should have to explain exactly what the error was and have to prove that it was an unknown error that caused the win. I can understand the random number generator and the machine could end up out of sync through no fault of anyone but God. But unless they show someone did something that caused it to happen they should pay. Like if there was a power spike at the moment the button to spin was pushed and the slot manufacturer can show that anyone who was pushing the button when it happened would automatically get a jackpot prize. Then that means the company and it's software were at fault and you can't just say that gee we are sorry but your car was rear-ended and exploded it was a design flaw nobody could foresee so you lose. It's has to be assumed that it's operating as designed. And if there was a flaw and the company knew beforehand they should pay. If they didn't know about the error then they should pay the winning and have to remove the machines until the fault was fixed. Assuming that the player wasn't cheating in some way.
@@michaelbyrne5469 newsflash kid she won. Keep trying. If a player wins they must pay out. The casino isnt and is claiming a malfunction which it's obvious af that they were claiming that so they don't have to pay out.
@@theEVILone0130 exactly. If the error isn't the fault of the player especially by cheating means then the casino should pay up. If the casino can prove the winning player caused the "malfunction" on purpose aka cheated then there should be no payout and the player should be kicked out and blacklisted.
We are not responsible for their machines not working properly unless we purposely cause the machine to not work properly.
@@chaseviking5096 What if you accidentally cause the machine to not work properly? I assume normally they'd try to convert an accident into slandering the patron.
Close the doors to the Casino until this is settled and see how fast this gets corrected.
Casinos should lose their licenses if they don't keep their machines up to date. Either you pay out and keep your license or you deny the person and your business gets shut down.
So if the machines aren't owned by the casino, why would a casino employee tell her she didn't win and she had to leave the premises?
Wouldn't you think the casino and their employees would not care either way if someone won since they don't own the machines or pay out winnings?
Sounds like a massive fraud is being perpetrated.
I can accept the idea that there might be a partner company that actually owns the machines. The casino operates them, however, and should be responsible to the players for any wins.
Machines aren't owned by the casino, but the casino is responsible for paying out all winnings and also collects and keeps all money put into the machine. You seem to think that ownership and operations need to be connected, which is so obviously not the case.
@@TheRealScooterGuyyes, of course
Is this the definition of "Casino"-massive fraud?
@@TomReichnerso what? If I lease a product, and operate it to commit crimes, it's not suddenly the original owners problem.
"Any malfunction voids plays" but they never have to prove that the machine actually malfunctioned 🙄
Not only that, but they don't pay the money the "broken" machine gives, but they don't give back the money the "broken" machine takes. I don't do casinos, but this makes them even more of a scam, and the authorities protect them because they pay protection in the form of taxes. Counting should be protected too. People should be able to use their brains to win. Finally, the law should forbid the Casinos from expelling anyone just because he or she is winning, or no license.
The malfunction was it paying out. They aren't supposed to do that.
It's only money and it's worthless the US dollar is backed by nothing it's worthless
@@jaimeduncan6167counting using devices isn't protected. How they get away with kicking out people who count in their head is through the establishment's right to refuse business. They can trespass you off their property because you're more skilled than the people they want to do business with.
@@Roddy556ever.
I'm assuming that the company that owns the machine is IGT if it's a Wheel of Fortune machine. Protocol for them is to come out and inspect the machine after someone has hit the progressive jackpot to confirm that it's a valid Jackpot win. They also review the camera footage. So it's very disturbing if the establishment did not take these steps and should be definitely sued and have their license revoked!!
Casinos already hold all the odds. They already disallow people who know how to better their odds ( card counters). Now they just flat out tell you that you didn’t win, even when you do. NJ has done a TERRIBLE job with the casino industry.
I'm sure the government collecting all that tax money thinks it is working just fine.
I'm gunna tell my landlord and electric company that I actually dont owe them anything because it's a technical glitch
I have a feeling that derisive laughter and "F*ck you, pay me" will be the response of both.
😂😂😂
Right now I am expecting a water bill for negative 18,000 gallons because they just guess at what the meter says for months in a row.
Nice try...not quite the Same Thing!❤
Yeah I definitely used a little “body English” on my meter. That number it is showing is def a malfunction 😂
I hope she collects every dime of that $2.56M from that crooked casino
I'm surprised they didn't even comp her a vacation package or something.
Plus punitive.
She deserves nothing.
"Malfunction voids all plays and pays."
@@VideoArchiveGuywinning doesn’t count as malfunction 😂😂😂
@@VideoArchiveGuy malfuntion came after the play. she will clean them out
This Casino should be Shut Down . After being made to pay the Lady her money.
She has a homeless son and she gambled away more than 1000 bucks in a day at the casino. This is a shameful sickness and the casino is just as horrible.
Yep. Disgusting what the government will allow as long as they get a big cut.
Our society is structured to screw the little guy, the hard working, and the poor.
Designed to siphon away from the little guy and give to the rich sociopaths.
why is the casino horrible?? we have free will and people make choices. not paying is horrible yes but just taking a fools money?? thats just good business
@@PeterOkeefe54 There is a casino in my town and i have known many people with an addiction to gambling . I can understand there is an entertainment value and have been to the casino myself. I wish the Casino had some responsibility to identify and ban the addicts that lose their homes and destroy their businesses. Like cigarettes it is a choice but if someone is smoking five packs a day this is horrible and some family intervention would help. Humans are flawed , making money on these flaws seems wrong. I don't have the answer but it is sad to see poor folk believing a casino is a place that makes smart people rich.
@@PeterOkeefe54 Similar valid logic exists against Mexico's lawsuit against US firearm manufacturers for being liable for drug cartel violence.
I’m sorry but rather or not her son is homeless if he is an adult why is it her responsibility?
Casinos are always more than happy to take your money, but oddly enough when it come to paying, suddenly it’s a glitch.
Yep...sort of like insurance companies too huh? 🤔
People go to casino's with their money, for the same reason they go to church, 'Just In Case".
Sounds just like an insurance company
Not true at all , we took pride in tracking players to get them them money they deserve.
@@michaelbyrne5469 BS
Looks like the machine was working just fine-until she pressed the call button to receive her legitimate payout
I guess, if you ever win a jackpot, use the call button on the machine NEXT to the one you were playing.
I watched the story on the NJ local channel. It clearly was a malfunction. She didn't even have the max credits required to be eligible for the jackpot.
@@daveb2280 Ouch that really sucks for the casino, after they've paid her the 3.56 million let's hope they spend more effort and money on machine quality and maintenance in the future.
@@daveb2280does video evidence show that?
You can't press the call button after a legitimate jackpot win. The whole machine automatically shuts down and the casino staff come in to verify the win. The machine then gets opened up and the computer boards are examined.
Former slot machine technician here. It's really difficult to know what happened without seeing the game itself. All slot machines have a game history that can be looked up and the game in it's entirety can be replayed exactly as it happened. If the machine did have an error, the game history as well as many other historical records on the machine itself can be cross referenced to make absolutely sure what happened. Every win that is over a certain amount (where I was at least) needs to be investigated and full game logs and information has to be recorded immediately after a win of this magnitude and made into a report, then after the paperwork looks good an no anomalies were present, the money can be released. I'm guessing either the casino or gaming board did the investigation and found a technical error but without seeing the game, it's impossible to know that truly happened. If she were to take the casino to court, you can bet the casino will have all the info and pictures on what errors occurred, what happened during the game session and the bonus.
Oh crap. An actual logical reply. People are ready to pay her 10 million dollars without any proof of what actually happened. If these geniuses owned a business with a leased gaming machine I wonder if they'd be so fast to pay out themselves if the machine tells you it malfunctioned.
Amazing you got only 4 likes. Now you have 5
But who's responsibility is it to make sure every machine on the floor is working properly? It was like the guy who bought an hermes bracelet in mexico for like 4$ because there was an error on the website, court let him keep the bracelets. If it said jackpot, its a jackpot right?
Thank you for the explanation but, assuming she didn't do anything to mess with the functioning of the machine, why shouldn't she still get paid? I can understand how an issue in the program could have cause it to erroneously award her the jackpot, but it still did so.
I think it is reasonable that the casino might want to review it before paying out, and if there was a genuine error they could try to convince her to take a smaller amount (and likely a lot of complimentary amenities) but the moment they said "you get nothing, please leave" I think she is entitled to get the whole amount she was promised.
@@porgy29 On every machine in a casino there is a “malfunction voids all pays and plays” sticker or sometimes it’s written in the display sign of the game. When I player sit’s down to start playing a slot machine of any kind, that rule must be upheld. It simply does not matter if she causes the malfunction or not. When the investigation is launched on a machine, the casino keeps the amount of money she had in the machine until the investigation is over, then returned back to her. She will get her credits returned to her, however if it is found the machine did malfunction, the win is not valid and therefore she only gets the credits back she had in the machine at the time of the malfunction.
If it was a progressive jackpot, they owe her.💵 If the machine did not actually have a $1.28M pay out possible on that game, it could have been a real malfunction. But telling her to leave without showing proof she didn't win sounds like "foul play." Pun intended!🤑
@@present3348 Are you serious? That's the dumb3st thing ever! A bank over crediting an account is an entirely different thing. Don't be ridiculous!😂
This has happened before and the woman won in court after she filed a lawsuit and the jury came in in her favor. The casino does NOT want this in front of a jury. They will probably lose every time.
The only time house loses
Casinos make alot of money when they can advertise huge jackpots. They made the money months ago and you are just getting the interest. I tend to believe the malfunction story, It happens time to time. They are machines that humans invented. What could go wrong? lol.
I hope they try to settle out of court, and she's advised to bend them over the court system, and let the jury have have their fun...
The Casino needs to win. It's a complex explanation, but the slots are just terminals, the actual jackpot happens at the central computer. This curtails lots of hanky panky with mechanical items. You can easily rig a device you might access. If its at a separate location they KNOW you didn't cheat. That is why it works that way. The Casino thinks she is a cheat. .. and so do I.
@@justinmanley8131 So now then can programmed every machine show "tilt" so they never have to pay jackpots to anyone? Its a fraud. If it show jackpot, then they must pay it. Simply.
They are going to drag this out in court until she dies, or offer her a $500 buffet coupon and 5 nights in their hotel as a settlement.
They should have offered THAT on the day it happened....instead they wanted her out as quickly as possible?!? Suspicious as you can get. Even if the casino ISN'T pulling a scam ....their actions scream they are.
no because now the gaming commission is getting involved in on this
@@billtate6962 They actually did offer her $650 on the spot. She refused. They kicked her out.
it is too late. the lawyer is going to be paid he is not gunna take less than 100k...
Naaa, she will get paid.
Her son is homeless and she's playing slot machines...
Court should award treble damages plus court costs and lawyer fees.
Plus punies
@@present3348 Not true she won $350
The company responsible for maintaining and programming the machine should have insurance for such instances so that the player can be paid.
Precisely. It's not the fault of the person playing if the machine has a glitch.
That is if you believe that " glitch" is not just a euphemism for "won"!
That would be the casino still
That’s a good idea. You’ll never hear about it again
Yeah they probably do. But it’s ridiculous just a scam. If it was malfunctioning to pay out how come it wasn’t malfunctioning when people are dropping their money in it.
Robert Taylor walked out of a casino thinking that he didn't win, but actually won 229k, and the casino spent 20 days tracking him down. The casinos in Vegas is required by the gaming commission to pay out people who win jackpots.
Good to hear. The casinos have set up the laws to work in their favor most of the time. Someone in the state was trying to look out for the consumer. Even a big payout like this wouldn't hurt a busy casino. It takes a lot of losers to build those nicer hotels in Las Vegas.
Vegas is heads and shoulders better than crooked A.C.
Yes, but we're apparently here to dogpile on casinos. That doesn't fit the narrative.
@Rhaspun the b,ig million dollar machines are networked with several other casinos. Every time one is played, the jackpot increases. That's why you'll see a vacant block of machines and the jackpot keeps increasing even though no bets are being made on them.
Honestly, this sounds ridiculous, but it really did happen.
How many times do they pay losers for mechanical malfunctions? Or is that just something that happens when someone wins!? 🤔
This happened to me in north carolina. It was only 1000 so not a huge deal. They watched the film and acknowledged I won. He offered me 200. Said that was his limit. I declined the 200. He returned in 20 minutes with security. Said they were paying me nothing and I should leave. If you're in a indiN casino, you are no longer in the usa. Use caution if you go.
When this happened to me it didn't say tilt or freeze the machine. In fact, the first time it happened I questioned myself and thought maybe I didn't see what I thought. Next spin, I lost. The next spin, I hit again. This time I kept my eyes on the machine. It flashed a code that said key 21 or key some number. I immediately hit the call attendant button. A suit came and called for a blue collar. He open the machine, flipped a switch and said all fixed. 5 seconds tops but I'm missing the 1400 I should have been paid. This is when they watched the tape, acknowledged I had won and offered me 200 because that was his limit. I lost another 100 when they kicked me out. It was in the machine.
Who's to say the technical glitch doesn't happen when people lose.
Right!
The ‘you lose’ is not a bug, but a feature
Did you type this before you reached 8:25?
@@Kniffmaster actually I did, bad habit of commenting while I watch a video while it's running .
Thats how its supposed to work.
This happened to my wife and me in Laughlin back in '97.
The casino then refused to pay saying the machine malfunctioned so they didn't have to pay.
They also refused to put a sign on the machine stating it was working properly.
So, I stayed by the machine to warn others not to use it.
The casino manager threatened to have me arrested.
Was it a mechanical one arm bandit or an electronic machine? Should have sued
I often times listen to you while I’m driving so I just saw for the first time that you had and woodchucks to the watch for low flying owls and I’m laughing quite hysterically. That was a hilarious couple videos.❣️❣️❣️😂😂😂
Of course now that corporations are running casinos, they’re trying to get out of paying. Sue them out of existence.
Blatant fraud by the casino. Casino should lose their license for trying this.
The fact they immediately tried to kick her out was clear intent to paint it as her abandoning the winnings she was entitled too.
Absolutely crooks absolutely.
It's not necessarily fraud, slot machines do occasionally malfunction. For example, they have a demo mode where winnings and jackpots occur all the time to exhibit that event. However, the Casino is egregiously wrong in assuming that they aren't still responsible for these kinds of errors.
Its a casino, its legal for them to defraud you, they have lobbied to ensure it.
@@FourthRoot It may be a "malfunction" but it was random. The machine is supposed to be random -- not programmed.
@@francisphillipeck4272 State Lottery boards are strict as hell.
The casino is sure it's a glitch because the machine is programmed to never hit a big jackpot.
Exactly
You nailed it!
Truth!
But God meant otherwise!
He wants the truth exposed and the evil to be brought forth into the light.
Oh, and will it ever be!
Now that is no doubt closer to the truth.
I was playing in a casino $5 per spin, machine malfunction and went blue color. I called the attendant and I was told that machine broke. I insisted to see the manager and I was offered $5 refund, I kept on insisting and threatened to call the local news, then they went back looked at the videos and gave me back my $100 which I started with. It is not easy to get your money back.
I was once told Casinos don’t own the machines but they are leased from a company. Either way if they are in your establishment and they malfunction, it’s own your property and you’re responsible. That’s like leasing a car and hitting someone and tell the victim sue the leasing company because they own the car. Com on now.. Most Lawyers are reluctant to sue a Casino because their pockets are deep and these lawyers visit in the secret room..
I'm not a gambler, but I was invited with a coworkers trip to a riverboat casino. I sat down at a quarter slots and tried it out. I was winning more than I was losing and was astonished how this was going. I then hit a $450 jackpot and the coins just kept rolling out. A casino worker had to add coins as it had ran out. It finished paying me out and I continued on the machine and again was winning more than losing. Then a worker came back to "fix a problem" and then I began losing more than winning. I figured she was sent out to stop me winning, so I cashed out and went to watch others play for the rest of the visit. Seems they have ways to mess with the machines. Probably pretty obvious, but that was definitely a learning experience.
Here in Montana, just about every gas station has a casino. I don;t go into them much any more, but when I do I notice that every time someone sits at a machine and plays, then gets up, win or no win, shortly there after an attendant will come "clean" the machine and it always entails them opening the front door where the bill machine is at, they reach in and do something, then close it and walk away after cleaning.
If you actually want to make money on machines, you go to video poker for one of the machines near the front and look at the payout schedule. Sometimes it will be over 100% with perfect play as a way of bringing in suckers. It's completely legitimate and casinos use those machines to give off the impression that people can win.
I have seen something similar. They can literally adjust a few variables in the software and have it alter the odds of winning, I am guessing that a) a machine has more than one such set of variables and that their opening it up and hitting a reset causes it to load the next set of starting variables. This let's them simply tell a machine, "OK, you have let enough people win today, so change the odds so they lose more." But b) short of a major malfunction that takes the whole machine down, doing this would also "reboot" the thing with new settings.
That said, I once had, back in my high-school days, a program that was designed to simulate a very unfair casino game called Sinfu. The odds were heavily stacked against the player, but my copy, despite there being nothing wrong with the code, was actually producing wildly incorrect results. Turned out that the random number generator was tied in some manner to timing events in the computer, and the power supply was glitch in, causing no obvious failure to run actual programs, but it was causing the random number generator to throw out "less than random" results. So... yeah, a glitch could legit cause mistakes in random number generation, in theory, and if the software was specifically designed to watch for strings of utterly improbable random numbers... But, one could then argue that without evidence that this sort of anomalous result *kept* happening, highly unlikely strings of results is not the same thing as being an, "impossible" string of such numbers.
Yes they do. The machines are set to pay out 48% of what they take in. The house always wins. 2% does nor seem like much but some corp op on just 2%
We spent an hour driving to Conn. i somehow ended up on the second floor high rollers floor ,entirely empty there was a 100 dollar machine there i went with the you only live once theory, put a 100 in came away with 1200 dollars i said to myself time to go after spending exactly. 10 minutes there went back down didn’t tell my wife we ate i flashed her the cash after the meal and we beat outta there!
No casino should ever be allowed to get away with this. Disgusting
I would LMFAO if the casino got boycotted, and turned into a ghost town!😮😊😅😂 What would they do then? It justs disgusts me, the greed that is. This places make millions a day! But yet they just can't seem to bring themselves to part with $$$ when rightfully won😮
You realize slot machines are computers and computers do malfunction . When there is a law function of any kind there will be no payout, and that error is recorded.
@@John-up1zr Do you realise crooked casino owners trot out that same tired lie every year to cheat jackpot owners out of their winnings?
@@John-up1zr Are you a "well ackshually" guy or just a casino shareholder? I'm a software engineer, and I can assure you with these stakes, the slot machines go thru extremely thorough testing and have fail safes to prevent this kind of glitch. Sure a corner case bug could still exist, but it would be so rare, that it would be much better for them to pay out than get this kind of negative publicity. And the casino still could possibly sue the slot machine company.
@@Orlando_Steve seems suspicious to me I hear on the news a bunch of cases every time some one win big they say is a malfunction
Steve, I know lots of businesses structured like that. One company OWNS the land. They lease the land to a second company who builds the building. The building company rents out the building to the business at the front end (the one most everyone sues). That last company has ZERO assets. Even when they are all owned by various partnerships that have grossly similar owners.
It makes it really hard to win ANYTHING even if you win the lawsuit.
Apparently it can be structured so that if someone ever did "win the building in a lawsuit"... They would quickly find out they cannot afford the rent of the LAND. And thereby forced to sell it back to the land owner (or a newly setup structure) for next to nothing.
I’d love to be on that jury, if it goes to trial!!
The question, “What’s the use of playing them” is 100% on point.
That's always been my attitude... which is why I don't.
They should use that line in their commercials!
Precisely, if you don't need the money, you're better off with computerized versions that take tokens and pay back tokens. You won't strike it rich with real money, but you won't be out real money either.
Well, entertainment. If you go to a movie theater get popcorn, soda, and a seat to watch the movie your out around $50 for 2 hours of entertainment. I get a lot further than that playing a quarter machine, or one of the electronic games - versions of cards, dominoes, space blasters...
Wasted £1000
But claims she's helping her homeless grandson ???
i work at a casino and lady was playing ultimate texas holdem and she got a straight flush and dealer paid her for only a regular flush, 3 days later her husband came in and we informed her husband that surveillance caught the mistake and wants to give her the money she is owed, they came back the next day and she got an extra $800 that she was rightfully owed
I've had this happen while playing craps once. Not a huge amount of money, but, somebody caught the error and they wound up giving me like 20 bucks while I was still at the table.
Smart move too because I proceeded to lose it too lol
It happened to me playing a table game. Same day, about a hour after the fact. Guy came over and said the hand was not paid correctly a hour ago and gave me some money. I was shocked, I didn't even know what hand he was talking about.
@@jttech44same thing at a craps table. I had no idea but the cameras saw I got under paid. I appreciated the honesty because I was ripped off at another casino, right at the cashier cage by the change lady. Told her to look at the tape from camera right above her head and I was told I would have to call the NGC which would take hours to arrive, so I left being short changed.
For a small amount it is easy ...
@@optroncordian7863 They do the same for large amounts that's the law.
The reason they knew it was a “malfunction” so fast is because they know it’s programmed to never pay out. They made a twilights zone about this
I stay out of the casinos, which, ironically makes me a winner!
The best "WIN" for anyone is to keep your money in your pocket.
close down all the casinos!!!!
Bingo! You could have as much fun throwing $20s out your car window.
Or even HELP her homeless son instead of dropping $1,000 in slots in one day.
Wrong. Casinos encourage the minimum bet to entice beginners with better than even odds. To consistently win as a beginner you must defeat facial recognition by changing machines and casinos. You can pay for both beer and gasoline, but not lodging, as you play only the minimum bet.
There are suckers born every minute.
Everytime a casino refuses to pay out an independent commission should investigate.
You shouldn't have to go to court to get the money you won.....
Was it on Tribal Land?
There is a commission at every casino 24 7. The casino is in the right on this one.
It sounds to me like either the casino didn't have the money or maybe they did and just didn't want to pay out
Anytime it involves law or money, you should always have some kind of documentation
Pictures and videos are best
@justinmanley8131 don't be so sure because there are times the customer really is right. That's why pictures and videos are key in these types of cases. Don't play these games unless you first done your research and learned everything you need to know. Then take cheat sheets with you based on your research
Every time there is a claim like this, the gaming commission is called in, and I can assure you they will stand behind the casino because printed on the outside of the machine is all malfunctions voids all plays, and pace the minute Customer inserts a coin into that machine, they are an agreement with what’s printed on the outside of that machine, as it is clearly clearly clearly stated
They are trying to weasel out of it. SUE them! Sue them and you really will win the jackpot!
This woman is wasting money gambling while her son is HOMELESS?!?!?!?!!?!?
She's gambling at a casino in order to 'help' her homeless son? "After spending $,1000 that day..."
All irrelevant. Sure a bad decision, but she gambled, and won. And deserves to be paid out.
@@MattH-wg7ou Yes, for the purposes of the case it is irrelevant. I am pointing out that gambling $1,000 in hopes of winning at a slot machine is the worst way to try to help someone.
@@azrobbins01 I certainly agree!
Gambling is a bad idea altogether.
Really hate the idea of it, but in this case, the lady should get the money.
Well, pretty soon her homeless son will be living with her (they will both be homeless).
So in other words, they programed the machine to go into "malfunction" mode if someone wins it big.
And they tell the person to leave so they can swap the hard drive in the machine and erase cameras.
sure smells that way
Casinos don’t program machines
Soon they will have a screeching noises and make smoke come out of the machine.
Stop with the conspiracy theories.
By the way… the “other company” is likely ALSO owned by the same people that own the casino. It’s just another legal entity to protect them. My developers do this all the time. There is the management LLC, the building is LLC, the property the building is on is LLC, the mortgage company that owns the mortgage on the property and the building is their LLC. They keep barely any money in the bank accounts of the building and the property. If someone is hurt on either and sued, they can bankrupt which ever entity it is. The person wins the building or property, they still have to pay off the mortgage. Which when they go to sell, will probably be bought back by another company the developer made and owns.
So remember in Vegas almost everything is dependent on the casinos many people work for the casinos or they own a business that does business with the casinos so I would say the juries are probably 50-50 on who they naturally lean for. The other problem is….even if you win A jury verdict after waiting 1 to 2 years for a trial, then let’s say you win 3 million then they will appeal which could take another three years and by then the person who won the 3 million already wants to spend it so after about a year on appeal the casino will offer the person 1.5 million to settle in even though they got a $3 million verdict they don’t want to wait or worse have something happen on appeal have the verdict overturn show they’ll take the money and I promise you casinos don’t hire cheap lawyers
If the lady wants to "help her homeless son" why is she dropping thousands at the casino?
Hmm he is probably on public assistance.
A lot of gamblers have twisted logic. I've had many people come into my job talking about how they are trying to win more money so they could pay their bills. If you're having trouble with finances, gambling is the last thing you should be doing.
The money she plugs into the slots isn't ever going to be enough to change her life or her son's, but IF she won a nice sized jackpot it might be enough. It's more about hope though than rational thought. There's nothing rational about thinking you'll beat the odds, not even break even, let alone hit a jackpot. It doesn't stop people from dreaming, hoping, and playing. That's why gambling institutions are practically a license to print money, or more cynically a license to commit theft on a staggering scale. It's like bizarro Robin Hood, robbing from the poor to feed the rich, legally.
Even if she had won the jackpot it probably would be gone in a year or so. With not a whole lot to show for it.
If she believes she can't help him without a large sum of money, then at age 72 her odds of getting a lot of money through gambling to help him might actually be better than through other means.
would love to be on that jury. Award her 10X her that amount
Why not 100X?
Right? Find me a jury sympathetic to a casino, and you're worth $100k/case as a jury consultant.
That’s why juries suck. They play happy giveaway.
Machine malfunctioned, she gets nothing, sorry.
If I were on that jury I'd award myself 200X that amount.
Just a little FYI, on the wheel of Fortune machine, the 2X and wild mean nothing when you get the spin. All you win with the spin is whatever is displayed on the wheel. So technically she did win the 1.2 million but it was not doubled.
Frankly anyone who play's slots should expect to lose, but I won $500 silver dollars once on a dollar slot machine. My Pop went to Vegas in 1964 and did not gamble, he spent all his money buying silver dollars and quarters and dimes, bagged them and then flew back to his Tavern in Hempstead, it was called Fred's.
I had almost the exact same experience in Reno. A similar machine, wheel headed right to the jackpot....shuddered, and then the lights went out. Pushed the assist button, and waited for the attendant. The attendant claimed it was 'no jackpot', unplugged the machine, and said 'try another machine'. Talk about feeling helpless and dejected.
You got scammed.
Casinos are all scams.
one call to the NGC and your problem would have been taken care of. the one agency that doesnt F around is the NGC.
Its hard to say what the spin would have been if it had been allowed to continue. Having the machine shut down mid spin is different than claiming a loss after the jackpot lights have gone off. I feel for you though, getting close to a jackpot and feeling like it was taken from you.
@@supernova743 It actually shuddered into the Jackpot zone and then the lights flickered/went out. That's a win in my book. OTOH, my ex-wife jackpot-ed a horse racing slot twice and the staff came, acknowledged the last win, unplugged/rebooted the machine, and left. Then she hit Jackpot again. What a night!!! But the legal grifters who own the machines always win in the end.
Why are businesses that behave like this allowed to stay in business?
Lobbying
Because of the huge amount of taxes casinos bring in, the states overlook this crap and always side with the casinos.
It's called PAC's, lobbyists and plain brown envelopes filled with cash.
Wrong , Wrong and Wrong. The malfunction hits , its cleared and the customer has moved on or left for the day . Now we have to review all tapes see who was playing identify them and het them their winning payoff. Always a pain in the butt , but worth it when you saw the face of happy customer. All malfunctions are reviewed , if a person is claiming a jackpot but upon clearing it was a loser , that customer can file a case with the state gaming boards for review . Its all computerized so upon review the just answer will be apparent. Wow you guys need to learn about machines.
@@michaelbyrne5469 So is "cleared" a euphemism for deleting the evidence?
Rule of thumb, if you ever win a million dollar jackpot just call a lawyer and file suit, cause they are always going to refuse to pay, this is why people should not gamble, I have read about so many case's of this, that the minute you win, oh the machine malfunctioned, yeah bullslhit you just dont want to pay, off to court we go.
It happened at New York New York, in Vegas recently!
MGM RESORTS has always treated me right. But when I hit close to $7k in May of '21;at the Bellagio, they paid but weren't friendly about it!
How greedy can greedy people get? Scary question. It really needs to end. Give the lady her money, you despicable, non-humans.
I mean, it is a casino. They'd engage in human sacrifice if it was legal and profitable. And the legal bit is option -- so long as they had a path to avoid accountability, they'd do it.
There's only one cure for greed.
Casinos have insatiable greed. They will pay out as little as they possibly can, and manipulate every cent out of gamblers they can in every way possible.
Its odd how the the errors are always in favor of the casino.
Surely it just a coincidence and not rigged.
How is it the fault of the VLT supplier she got ejected from the casino? They are making some pretty wild claims here lol.
nah, i doubt they would attach a tilt switch to the "Call Attendant" button...
@@unitrader403 These are not machines in the classic sense. They are computers operating on a 'if this then' protocol. It would not be difficult at all to program a trigger that would do exactly this when a set of parameters is established. Fact the machine triggered a win. The typical procedure is to hit the help button to flag an attendant. The high dollar amount combined with the call attendant button triggered the alleged malfunction. Curious the machine was working perfectly right up to that sequence of events.
@@ygrittesnow1701 yes working perfectly taking money in. When the money goes out it's broken lol
@@unitrader403 why does a computer have a tilt switch….
Honesty is in short supply,next step sue the casino that’s the only way they will learn.
Casinos shouldn’t be allowed to ban someone for counting cards or removing games they had before for people who have lost money to them. Players should always be allowed to win back their money under same conditions unless they do something illegal under the laws of the country that you play.
If they do this, they should lose all exclusive rights to slots. Let that tribe rot.
This should be resolved between the casino, the slot machine manufacturer and their insurers. The customer should have been paid and remained uninvolved.
That is not how corporate America works. All those entities you listed work together against us.
LOL
Assuming they had insurance to cover a $2.5mil payout
Absolutely. Anyone that says otherwise in these comments is either jealous of the lady or a casino shareholder.
@@trentbrownstone1481 If they can't afford the insurance they shouldn't be offering such a payout. And of course they can afford it!
Hopefully a judge awards her the full amount plus court costs and lawyer fees
Hopefully she would lose on appeal - what are the terms of play worth if people can just void them whenever they feel like?
"Malfunction voids all plays and pays."
Learn it, it's the rule.
@@VideoArchiveGuySo is that for her or against? And how do you prove a malfunction when the machine looks like it works fine?
@@VideoArchiveGuy if the machine is "malfunctioning" it shouldn't be in operation then...so according to you all payouts are voided on a malfunctioning machine...then what they are doing is illegal by taking someone's money when the person has a ZERO percent chance of winning. A casino's rule isn't the law either. Willingly and purposely taking someone's money but not willing to pay them out, when talking to trial by jury, will just about guaranteed benefit the player, not the casino.
@@VideoArchiveGuy found the owner of the crooked casino
@@VideoArchiveGuy wow your quick to jump in a stand up for the casino, bit of ass kissing going on without knowing the full facts, shame on you
I’ve worked at a casino in Canada for 16 years. Started as a dealer & have since been promoted to pit boss. Our casino has had surveillance catch dealer errors where the players should have been paid, but weren’t: I’ve seen managers on multiple occasions come to the tables to correct the mistakes and pay the players properly.
Maybe a difference between casinos in other parts of the world and here in Canada. 😎
I was in Reno few years ago won on the progressive which is several million but was told someone hit it in Vegas one second earlier check on it they showed Vegas disqualified because player was 15 years old. Refused to pay. I have been asked to leave casinos several times when shooting craps or playing cards they insist I am using loaded dice and marked cards.
The first mistake was that she entered a casino and blew $1000.
This could have been a rare exception where that wasn't a mistake.
Hell no she's 72 let her enjoy her last few years !!!!
Weird how she needed money to take care of her son, but was willing to gamble that money away. Now, of course, I’m not defending the casino.
@@jennb5884She says she's anxious about not being able to help her homeless son. Why is she blowing money on a casino if that was a concern? $1000 could at least get you established in a humble apartment.
How far would a thousand dollars go to getting someone off the street? First and last months rent. Damage deposit. Utilities.
That's going to be a lot more than one thousand dollars. Dipping into life savings to try and win enough money to help.
Not smart but then what?
“Phyrric victory.” Clever casino lawyers might win these suits - but at the expense of chasing away their customer base.
PT Barnum knew this. The success of his circus was entirely because he purged HIS carnivals of all the scammers, cheats, and petty thieves that such events attracted. By making a safe, family-friendly experience he was able to tap into a much larger market.
This isn't anywhere near the first time this has happened, and the other times it has happened AFAIK the casino won the lawsuits. They are also still in business. People don't GAF about it.
Pyrrhic
Nah gamblers keep gambling.
I have never heard of anyone being addicted to the circus.
When there are no honest competitors, there is no incentive to be one. No fear of chasing away customers if they have nowhere better to go.
If that was me, the police would be there, and the game commissions would be notified within minutes
The tilt issue very rarely happens on newer slot machines like wheel of fortune. The old 3 reel mechanical machines often have tilt issues because they’re very old and I’ve have 1 or 2 handpay wind malfunction when I hit a handpay ($1200) or more. But the machine was having issues all night. However, I was still pissed and protested
Gambling commissions should make fireproof laws to end this BS. Don't agree? No license.
Really.. I bet you VOTED a lot.. 💯💯😂😂😂
yes, they are still responsible even if the machine has a glitch.
Except that the Casinos have the gambling commission in their back pocket.
If the machine says you won, they should pay out. End of discussion.
"We have no idea how that machine got there."
The gaming company is the casino's agent.
Thanks for the analytical report from a fellow Finn. 😊😊😊😊😊
1. This particular machine has physical wheels
2. The rules clearly state that the Jackpot is not eligible for the multiplier
3. The Spin Symbol can contain 1, 2 or 3 pointers indicating which pointers are active for the bonus spin.
4. She had one pointer, the center one.
5. The Jackpot wedge of the wheel was under the (inactive) left hand pointer, not the center pointer.
6. Her individual line pays and multiplier added up to $350, and that’s what she won.
7. Shame on everyone claiming the casino was crooked before they learned the facts.
I live in Vegas and it happens more than you think. When they are big payoffs, that is when it becomes news.
I live in Vegas too - and I program these machines. It does happen. A lot of these machines are over 15 tears old - some even 20+. They are old and just break down.
I don't gamble I work to hard for my money I need to have something to show for it.
@@socasack I've worked casinos throughout the world for 30 years - NEVER have i seen a machine "breakdown" in such a manner to be handing out free jackpots - they are completely 100% digital, there is no way for an accidental jackpot. What are you talking about.
@@socasackthere’s a thing called maintenance to prevent that in machines that old or retire them so it doesn’t happen
@@foff-666 lol, from his (@socasack's) perspective: the machine is broken if it ever pays out a jackpot. His perspective is that jackpots are supposed to be impossible (because they've rigged them so jackpots are impossible) -- hence: if any of his machines does jackpot if must be because the machine is broken.
"The smart people just mail us their money to save on air fare."
Where's the fun in that? I lived in LV years ago and understand gambling addiction. But for most, it's just another form of entertainment, cheaper than a cruise or a trip to Europe.
@@adventuresingoodhealth8946That was a line from Mafia starring Jay Mohr, a spoof of Casino. Very funny.
Mafia!
9:55 bahahaha I don't know why I found that so funny, but it was a good idea for a marketing campaign 🤣
You are correct about the cameras. They absolutely have video of exactly what happened and when. Not to mention the machine it self, being a computer has software that will give a complete history of all the games played, there outcomes and a diagnostic of what errors accred. However I have played at Mandalay Bay when a machine malfunctioned and the attendant came to fix the problem gave me my $3.00 that I had net back. So it has happened but doesn’t get the same publicity that a malfunctioning machine voiding a win does.
I once won on a cruise ship an amount of less than 2K and they didn't want to pay because there was a malfunction. I contacted a lawyer and notified them we would seek 10x that amount. They agreed to pay the amount won plus legal cost and $500 for mental anguish. I had to sign a NDA.
aren't you breaking your non-disclosure agreement by posting this?
Which you just broke!
@@richardhoward449 He didn't say which cruise line it was.
@@richardhoward449 If you grab a doorknob to enter a building and it come off in your hand are you responsible for replacing the lock?
@@raymondjjohnsonjr363 we don't know who he is (though I assume he's Raymond J Johnson Jr), what cruise line, nor do we know if there was a time frame on it. I've signed NDA's that had expiration dates. Most were 10 years.
I have heard this so many time....if the machine shows you win...pay it out.
On the contrary, they do pay out big jackpots… to the state gaming commissioners, who ensure they can get away with stuff like this.
@@Scientist_Salarian Then it's up to Bally's customers to provide the enforcement and boycott the dump!
I'm glad someone looking into this problem, there is no machine ever paid out millions of dollars. The jackpot has failsafe circuit to machine, to generate tilt or malfunction. Another thing is they change the PROM at 2 in the morning and they install loose or tight PROM in the digital machine.
I have seen machines say jackpot when nothing lined up on screen, but when the symbols land on the screen casino has no defense
If the machine was messed up beforehand, the casino should've put an "Out of Order" sign on it. If the casino is just trying to avoid giving her the money, they're in for a lawsuit. This woman won 2.56 million dollars, THEN the machine broke. Therefore, she DID win that money, and the casino MUST pay up. If they don't want to, that woman needs to contact the Institute for Justice for help.
Hold on, lemme open the machine and hit the reel tilt button.
@@LarsLarsen77 Where's my OBD2 scanner to figure out the problem with this damn thing?
It malfunctioned on that play if it was broken earlier it would have had an out of order sign on it.
@@michaelbyrne5469
It was most likely malfunctioning all day, but they only noticed once a big win was hit. They then said that it broke on that speciffic play, to avoid paying out. Nothing is going to be said about the people who lost money before that. Who honestly knows how long it was malfunctioning, since the people who have $$$ to lose aren't going to be upfront about it.
@@olejniczak12 the fact that the error light came on in response not to anything happening with the machine but in response to someone being called for the jackpot is suspicious as hell, if it was automatic it would have lit up before or after, when someone was actually touching the machine, if it's manually controlled then nobody's "noticed" anything except the win itself.
The thing that stuck out to me is that the error message didn't occur until she hit the button for the hand-pay. The employees received the same blue light signal in HQ and security saw the commotion on the cameras. Shady AF.
Make a note to hit the button on the MACHINE NEXT TO THE ONE YOU'RE USING.
They don't hit no button...the machine lights up the bottom light on top of the machine...but in the case of winning a jackpot $1200 or more both lights flash( the top light is for change the bottom one is to notify a employee
She's making that part up
I don’t understand why the state of NJ commission has not went and looked at the machine? I thought that is what they are suppose to do. Nevada has it where u can call almost 24 hours a day and they will come and check the machine if the customer feels like they been cheated out of money.
There is also machine recorded history. Every spin has a unique number assigned, and bet results are available for print out.
That record would early show a win, even if the display or some other hardware issud followed
I think there should be a legal requirement that if casinos ever get a ruling in their favor on an issue like this they have to have an article about the incident posted in a prominent location by their door forever.
Imagine if Discovery happens and they find angry messages of the casino telling the game company “You told us these were supposed to be rigged!”
The machines actually are rigged to take in more money than they payout. In fact, a slot machine typically is the worst odds in the house.
the machines are leased or sold outright, they are maintained by the manufacture when leased, the casino sets the payout algorithm
I know a guy who works for the company that make wheel of fortune, its there biggest moneymaker
She won that fair and square, this is my favorite game when I ever get to a casino.
This game has 2-3 levels and spinning the wheel is part of it.
Hope she wins.
I worked for a company and we had slots in Atlantic City, NJ. I repaired them. Back in the day, when some were partially mechanical- the TILT is a must to prevent any tampering, etc. There are physical reasons. But "video slots" are basically video games and the moving parts generally speaking aren't going to have ANY outcome on the wins or losses. Unless there's a cyberhack- BUT that should be detectable..... so the TILT switch is largely not relevant here. What is relevant is this: the casino commision each night IN EVERY CASINO used to randomly check the programming on multiple machines to make sure no program tampering happened, etc check the logs of the machines, etc. I can't imagine that procedure went away. All that would have to happen to validate the win is the casino commision would have been required on the big win to check and make sure nothing untoward happened or any machine tampering, and the payout should have happened. So this definitely sounds lawsuit-worthy to me.... I can't imagine the Casino Commision becoming lax- if anything I wouldn't be surprised if the CC was more engaged because of all the cybersecurity things these days.