Uber Eats vs DoorDash order test and app comparison
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- čas přidán 24. 07. 2024
- How do the two most popular food delivery apps in the US stack up against one another?
00:00 - DoorDash vs. Uber Eats
00:36 - Location
01:11 - Pricing
02:35 - Homepage Layouts
04:20 - Customer Service
04:46 - Menu Layouts
05:23 - Checkout Processes
06:10 - Placing An Order
06:40 - Food Arrival
07:31 - Cost Breakdown
10:19 - Final Thoughts
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* DO NOT * cash tip the drivers on either platform. The drivers can see total payout before accepting the pickup/dropoff. If you don't tip in the app, the drivers would think you're a non-tipper and your order will bounce around until someone accept it. Subsequently, your food will get cold and soggy when it's arrived.
Disclosure: I'm a part-time DoorDash/Ubereats driver.
same here. order comes on my screen no-tip...DECLINE. DECLINE...10, 15 orders in row.....min tip is $5 or 15% of order or $2 per mile whichever is greater. Dash is only paying us 3$ of their money to deliver. When you tip 2$...Ask yourself would YOU drive to that establishment and all the way to your house AND have to wait for that order...(might be a 20 or 30 minute ordeal) for 3$ dash pay+ 2$ tip = 5$?.......NOPE.
Did the girl in the video said it's okay to leave cash tip. Is she wrong?
@@heathweather5995 cash tips are cool but wont get ur food delivered.
@@danielbouton359 but your acceptance rate will decline the more you cherry pick orders and result to less job orders
Yeah I don’t tip ahead anymore because my food is delivered extremely late and on the floor of my door,and sometimes it’s incorrect and I get no refund.
Ain't nobody leaving cash at the door. Make it easy on yourself and tip through the app please. 🙂
I do it all the time
i am still confused on which one to pick
hey jessica haven't seen you in like 10 years. it's tracey's carr's son
Pro-tip from driver: if you order food delivery at night PUT ON YOUR DAMN PORCH LIGHT.
If the number of your house is hard to find, behind a bush, nonexistent, leave directions which describe the color of your house, what's in front of it,or something like that.
For example, I was delivering a late night order to an area where thr numbers were hard to find. I literally could not find rhe addresses on the houses, no lights on, and it wasn't on the street either. Finally guy walks up and I confirm its him. I tell him sorry I couldn't find the house numbers and he's like yeah it's hard to see (first flag). He tries to show me where it is and he, the person who lives there, literally could not find it himself ( mega flag)😂.You live here and you can't find it, so how can I, I thought to myself. We said our goodbyes and I never found out where that stupid house number was.
Also, type your address in, don't be lazy and drop the pin. The drop isn't always accurate when you drop it. If it shows your foods dropped off and it's not where you said to leave it go check your neighbors houses.
Just last night I had an order that was supposed to be left at the door but the address was wrong.Luckily he had preemptively texted me and described his house because when I got to the address it did not look how he told me ( same color but no green door). His house was two houses down from the listed address and if he hadn't described his house I would have delivered it to the wrong one.
Fortunately when I discovered the error I texted him to confirm his address and he got his food.
THANK YOU!!!!
You are absolutely right!!
It's cheaper to order through the restaurant even if they use Door Dash to do the delivery. At least in my area, I've noticed the menu prices are slightly inflated in the Door Dash app.
Same with uber.
My $30 lunch order on ubereats is $12 when I order from the restaurant website
Yes I only use DD when I know the place doesn't deliver.
yupp the prices are 20% higher on uber eats/grubhut etc..
Same here. BEFORE considering delivery fees:
Crab rangoon (8 pc) UE: $5.75 UE vs. DD: $7.50
Chicken Lo Mein (large) UE: $8.75 vs. DD: $12.90
Hot and sour soup (small) UE: $2.95 vs. DD: $4.20
Subtotal UE: $17.45 vs. DD: $24.60
This is BEFORE taxes and fees.
Even crazier is that I signed up for DD Pass which is supposed to save 10% and DD was still way more expensive.
I wasn't hungry enough to make both purchases and compare what arrived, but I cannot imagine that the portion sizes would be different. I imagine that a Chinese restaurant puts the same amount of noodles in the small size of both orders. But, I did not do a side by side test.
This is the type of content I like.
Her focus on the "cheaper" app takes away from encouraging tipping..you realize we are still in a pandemic and drivers are risking their health for you $1 tip..be kind and appropriately tip your drivers
Absolutely. Gotta respect the hustle. 💯
I’m a fast food worker and I love tipping because I know how it feels, but DD’s fees are ridiculous and put one of my orders a $4.99 order to over $16 which is ridiculous
Just recently we ordered Buffalo Wild Wings and looked at door dash and ordering from BWW app. Ordering from BWW themselves it was way cheaper plus it was delivered by Doordash anyway. I put the exact same order in both to see the price, Doordash wanted $55.42 while Buffalo Wild Wings was $42.25. Crazy that Doordash wanted $13 more for exact same food.
It’s probably a fee to have the driver drive to you
I came here to ask the same question, which the video didn't answer. I was comparing Uber Eats to Door Dash. BEFORE delivery fees, this is what I found:
Crab rangoon (8 pc) UE: $5.75 UE vs. DD: $7.50
Chicken Lo Mein (large) UE: $8.75 vs. DD: $12.90
Hot and sour soup (small) UE: $2.95 vs. DD: $4.20
Subtotal UE: $17.45 vs. DD: $24.60
This is BEFORE taxes and fees.
Even crazier is that I signed up for DD Pass which is supposed to save 10% and DD was still way more expensive.
I wasn't hungry enough to make both purchases and compare what arrived, but I cannot imagine that the portion sizes would be different. I imagine that a Chinese restaurant puts the same amount of noodles in the small size of both orders. But, I did not do a side by side test.
My work involves lunch meetings with offices around southern California. I'ved used all of these services for small to larger orders and they are all terrible. They've all cancelled on me within an hour of delivery date, which puts me in a tough spot. All of these services are designed around the fact that the app doesn't notify the delivery to the driver until right before. So they don't verify if the restaurant can do the order or not. DO NOT COUNT ON THESE SERVICES if it relates to your work or you are going to be royally screwed.
Postmates is the best option,they refund you right away if you’re delivery is an hour late or incorrect.
@@1848432 Absolutely not true. I just used them this week for a meeting of 25 people. They were late 45 minutes and because they had no one to call, I couldn't find out why it was late. Driver told me he got the order late.
David Oh Always answer when they call,I’ve been refunded plenty of times for late orders.
tip better
There are no delivery fees nor service fees in the two most popular apps here in Europe, Takeaway and Foodpanda. And in the rare cases that delivery fees are applied, they are under $2 ( the most expensive).
Food panda is best.
Tip on the app we can see how much u top before and if it’s too far we won’t take it since we don’t know that you’ll tip or not when we get there.
i usually use doordash
Same
MY problem with both with the contactless delivery is that I live in a condo building. Some of the drivers won't even try and contact the customers if they have issues getting in. They just leave the food somewhere and zap off a picture of the location. Enter one blind guy, and I'm sure you see the problem. :)
I'm sorry about that. I'm currently driving for UberEATS. Decent drivers will call you if there's an issue. But time is money, for drivers. I know there are some drivers who hate apartment/condo complexes because Uber does not pay us for the extra time to figure out how to get let in, to find our way through the maze to your door and find our way back. Your best bet is to leave the gate code plus detailed directions in your customer profile, and stay by your phone. The app can be glitchy, so you can communicate by text message as well. When you see the driver has arrived at the restaurant, send the message with the gate code and directions. If getting to your door is time-intensive, please tip accordingly.
@@mama2bebes yeah that’s why I just tell them instead of going through the gate, just turn right and go to the office and I’ll be waiting
As a fast food place owner, please don't use these apps. Pick up the phone and call the place!!!!
Don’t they put stickers in the bags of the food so they’re safe. Because of the pandemic here in Spain is mandatory that restaurants do so
Great video . Thanks for the information.
Hi, I am from India, and here, Uber eats is a poor performer because of the fact that they don’t have many vegetarian restaurants, and this is something I have noticed always.. the kind of restaurants also have limited menu options and many a times they’re plain uninspiring... we have other options, one called “Zomato”, an app mostly which has forayed into few south East Asian countries and maybe Eastern European countries and another called Swiggy.. this is a great comparison and if I were to be in the US, the first choice for me in terms of food ordering would be by default “doordash”... don’t know why but I somehow love that company... maybe this review also cemented my love for doordash as they charge kinda lesser delivery charges and fees compared to über eats, again depending on location and other factors... brilliant review, and yes I have heard that delivery executives kinda get grumpy if u don’t tip them properly... surprises me because here in India, whether they’re tipped or not, they can’t avoid deliveries @ all!!... differences galore!!... nice review, and the verdict is as expected, where the end user chooses what’s good for them... nice, enjoyable..
I always notice Uber eats is delivered quicker , DoorDash is more expensive and slower
Scheduled delivery always come like hours early
Im a DoorDash driver and DOORDASH has been stealing my tips.... Lately has been trying to steal my payments. If i take a $5 order and they game $5 tip, i only get paid $5. They take the tips. So please, if you guys order on Doordash please tip cash, don't waste you money tipping online.
I never even looked for a tip at the door step while delivering food to a customer i would think they just dropped money by accident
I came here to see if I could find out why the identical items at a restaurant were very different in price. NOT including the delivery fee.
Crab rangoon (8 pc) UE: $5.75 UE vs. DD: $7.50
Chicken Lo Mein (large) UE: $8.75 vs. DD: $12.90
Hot and sour soup (small) UE: $2.95 vs. DD: $4.20
Subtotal UE: $17.45 vs. DD: $24.60
This is BEFORE taxes and fees.
Even crazier is that I signed up for DD Pass which is supposed to save 10% and DD was still way more expensive.
I wasn't hungry enough to make both purchases and compare what arrived, but I cannot imagine that the portion sizes would be different. I imagine that a Chinese restaurant puts the same amount of noodles in the small size of both orders. But, I did not do a side by side test.
Great video 👍
Based on personal and fellow restaurateurs, DD exploits their “partnerships” whereas UE takes less from the restaurants profits. DD will eventually bankrupt your favorite place.
Interesting 👌
But I still use Just eat website
They main problem with these is that they squeeze restaurants what little profits they make
7:05 First floor deck of your house?!?!?! Just say PORCH! Damn.... needlessly complicated.
OMG did yoy see those stairs. Hers are the house types I hate. I still climb them but I just want to scream. That and people who want you to climb up to the third floor because their building doesn't have an elevator.
Ok with Uber eats unllimited, you order a celery win amount it knocks off like 4-6 dollars,and Uber buying Postmates just made them like the top one for sure
it's amazing how dated those phones look
The 2021 iPhones should allow me to leave Android for IOS hahaha!
Shout out doodash were dem napkins at? Bored in da house bored in the house bored!
I like grub hub and door dash
I worked for doordash just outside of Seattle WA for just over 6 months and hated it, I just switched to Ubereats and find it a way better company to work for. Doordash is a scam that uses their driver ratings as a tool to suppress driver wages - they flood my app with delivery opportunities that are 10 to 30 miles away and outside of my delivery zone (for $5 or $10 worth of pay including tip), this means these are 20 to 60 mile deliveries by the time I drop off the food and drive back to my delivery zone. If I decline the orders then doordash puts my account on idle and quits sending me new delivery opportunities, this also lowers my acceptance rating, meaning, I don’t qualify for the top dasher program (which lowers my pay for future deliveries). I also find doordash support unhelpful, and have had them blatantly lie to me a few times about my pay - they have refused to pay me the half pay when another driver mistakenly takes my delivery, or the restaurant is closed, which is literally theft of wages. Doordash also has biases built into their app that prioritizes new drivers, so the longer you work for doordash the worse the pay becomes. Just my experience working for doordash- low pay, theft of wages, super frustrating app that is always having issues, dasher app is designed to retaliate against drivers that decline low paying delivery opportunities.
This beautiful young lady did an amazing job comparing both apps.
Thank you ❤️
I say UberEats for some reason doordash keeps declining me.
Why are we watching this??? I have both.
Ive been on doordash for a year it was smooth and quick delivery all the time. 2 weeks ago i tried uber eats and a driver stole my food and screwed over 2 other drivers. The 2 other drivers went to the restaurant too because the order stayed active one of them travelled a mile on a bike. Never again door dash is way better uber makes it easy for drivers to steal food.
I mean thats totally subjective and not typical...
Those are the saddest looking Cali burritos I've seen
How about GrunHub?
When your too poor to afford either-
Work with them part time so you can afford to order out? :)
BTW, restaurants do promos. Chipotle has free delivery on orders over $10 and postmates has free delivery offers often and a $100 in delivery fee credits.
I’ll…I’ll just get a car…
grubhub better than both
Hey u are where r you from ..
You videos so good ..
Doordash is garbage. I'll use Ubereats 10 out of 10 times.
Nah fam..... you are wrong.... doordash is more expense than uber.... I checked it myself....
exactly
👍
😴
Uber eats customer service is absolutely terrible and impossible to get ahold of,DoorDash has more accurate drivers and a very awesome customer service.
Haha...lies.
Don't get me wrong, great information, presentation of getting talked to like I'm slightly dumb 😅 not my fav.
This intern needs to smile alot if she wants to continue in CNET😬. And should also concentrate on voice modulations & expressions. But it's a good start ,All the best 👍. content/comparison was excellent👌.
Swiggi, Zomato 🌟
GrubHub
Being able to filter out non-black owned restaurants is true social progress
Why man? Just why? Does it hurt your soul that bad that black people exist? You absolutely can't be serious! I am praying for you.
@@bigaldeezy I'm very clearly being facaeous.
@@zunedog31 actually sir it pronounced facetious 🤓
@@bigaldeezy Whoooooosh
Let's take a moment to appreciate how beautiful she is...
Average
Why everyone in USA so beautiful 👍😎
What's her name 😎🤣😅
Hit like if you watched this video for the host
Pro tip: Best way is to order food is to....call it in and drive to that establishment. No one should be ordering food that is in radius of 3 miles and ordering through DD or UE.
yeah but people are lazy and don't want to leave the house, don't worry i'll take their money.
I have never used any food delivery service and never will.
That's quite ignorant if it's because they have to pay the people delivering it. Pizza delivery has been a thing since as far back as I can remember and paying those delivery guys has to come from somewhere. Even when I was a kid, we ordered pizza.
New Personal That’s quite an assumption on your part, the first reasoning you think about is money. You’re dead wrong. I believe in eating fresh food eaten within 5 minutes of it being made. It tastes better than 30 minute old food. You should try it someday.
@@ninjanerdstudent6937 Okay. Looks like you liked your own comment when you posted it and these people don't know you. I've not seen anyone give that reason before for the food being fresh but I do see a lot of people complaining that delivery people need to get paid.
Stop talking so slow. Learn to read.
1.25x speed
Why am I watching this, I don’t even live in the US
DoorDash definitely wins.
It’s far away from UberEars
This is a really bad video. These apps charge the restaurant major fees in addition to the fees they charge the customer. The fees are so large that the restaurants can't survive. But with videos like these that help normalize these apps, the restaurateurs that don't sign up feel left out. Conclusion, never order from a restaurant using these apps if you want your local restaurant to survive.
Was good til it was racist
?
Both are terrible and the customer service is horrible they won't even refund you the order of $40 dollors.
How about no tips at all?
Of course you can. However I wouldn't try that during peak hour, it could take 1-2 hr for your order to arrive. Worst case, DD/UberEats will can cancel your order due to no driver accept your order.